Careers Advisor
Birmingham, West Midlands or Home Based (with travel throughout Birmingham/the Black Country area)

About Us

ACH (Ashley Community Housing) is a social enterprise that provides a range of integration and support services for refugees. During the past ten years, we’ve grown from a small-scale housing organisation to a leading provider of integration, employment and housing services for refugees and newly arrived communities in the UK.

Through our training subsidiary, Himilo Training, we are successfully expanding our services to deliver training, development and employment opportunities to the broader communities in which we operate.

We’re currently looking for two Careers Advisors to join us on a full-time or part-time basis.

The Benefits

- Salary of £19,064 - £24,000 per annum (pro rata if part time)
- Mobile phone and laptop
- Free parking
- Paid company sick leave
- Company pension after probation period
- 20 days’ holiday + Bank Holidays (pro rata if part time)
- Claimable expenses for any work-related travel

If you have experience of delivering careers advice (or are looking to develop your career in this area), this is a brilliant opportunity to join an innovative organisation that helps people to realise their full potential.

Working as part of a passionate team, you will have the chance to make a positive impact on individuals throughout the Black Country area and enable them to achieve their professional and educational aspirations.

The Role

As a Careers Advisor, you will provide careers advice to adults at venues throughout the Black Country area, including Dudley, Walsall and Wolverhampton.

Supporting the delivery of our National Careers Service, you will advise individuals face-to-face, via telephone, email and other digital means to help them achieve their work or learning goals.

Additionally, you will:

- Support individuals to develop their career management skills
- Develop relationships with a network of referral partners, such as community and faith organisations
- Represent and promote our organisation and services
- Attend training to maintain your knowledge

About You

To join us as a Careers Advisor, you’ll need:

- Experience of delivering careers advice to employed and unemployed adults, individually or in groups (or working in a similar environment)
- At a minimum, a Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance or equivalent (or the willingness to gain this)
- Strong IT skills, including the use of social media
- The ability to deliver careers advice in a range of settings and through a range of delivery modes

We are also eager to hear from individuals who want to build their careers advice experience and are seeking a trainee role.

Other organisations may call this role Employment Advisor, Careers Adviser, Guidance Counsellor, Employment Services Co-ordinator, Career Guidance Advisor, or Careers Counsellor.

This role is available on a full-time basis (37.5 hours per week) or part-time basis (18.5 hours per week). For the part-time position, we are flexible as to when these hours are worked.

Webrecruit, ACH (Ashley Community Housing) and Himilo Training are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Careers Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Duties and Responsibilities

Development & Support Work:

• To work alongside Umbrella colleagues and women experiencing domestic abuse to assess need and identify appropriate support programmes • To deliver one to one support to women around their experiences of abuse • To develop clear referral pathways into ongoing support for women and their children where necessary • To bring specialist domestic abuse knowledge, skills and understanding into the team through briefings, joint working and participation in reflective learning sessions • To carry out detailed monitoring and evaluation of all support work and keep an accurate record in line with relevant legislation • To ensure that appropriate risk assessments are carried out and that all venues, equipment and activities comply with Health and Safety requirements and other relevant legislation.

Administration:

• To work within BSWA’s administrative and financial systems. • To ensure that adequate records are kept for all service users. • To keep accurate records of financial transactions in line with BSWA procedures. • To provide monthly reports to the Manager about work that has taken place, feedback from service users and produce statistical information about participation. • To contribute to the preparation of reports for funders. 

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by: a) maintaining BSWA communication records b) following safety procedures c) attending team and other meetings • To attend support and supervision sessions with your line manager. • To attend substance misuse service team meetings and learning sessions as agreed by your line manager

Training:

• To identify and attend training relevant to the post, in agreement with your line manager. • To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users. Page 2 of 3 • To raise awareness of the impact of domestic violence on women and children and BSWA services.

General:

• To maintain the confidentiality of the women, children and young people using the service. • To maintain confidentiality in all matters relating to the organisation. • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice. • To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those related to working with children and young people. • To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout. • To ensure the efficient use of resources at all times. • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA. • To participate in the development and annual appraisal of a personal individual development plan with the line manager. • To undertake any other duties required by BSWA which may arise incidentally, develop or be assigned commensurate with the post

Administration: ➢ To work within BSWA’s administrative and financial systems ➢ To ensure that adequate records are kept for all service users ➢ To ensure that Health and Safety records are kept up to date ➢ To produce monthly reports for your line manager Page 2 of 3 ➢ To monitor and evaluate the MARAC IDVA and Drive Service, via various methods including feedback from service users and produce statistical information Communication: ➢ To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by: a) Maintaining BSWA communication records b) Following safety procedures c) Attending team meetings d) Carrying out risk assessments in conjunction with your line manager ➢ To attend in-house training ➢ To identify and attend training and conferences relevant to the post, in agreement with your line manager ➢ To attend support and supervision sessions with your line manager ➢ To develop a professional working relationship with external agencies ➢ Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate ➢ To be involved in the Annual Review process General: ➢ To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation ➢ To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation ➢ To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA ➢ To work within BSWA and local multi-agency child and adult safeguarding procedures. ➢ To work within BSWA’s framework for equal opportunities and anti-discriminatory practice ➢ To undertake any other duties required by BSWA, which may arise and commensurate with the post

HR Advisory & Operational Lead

Maternity cover - until end October 2021

Salary: £29,274.86 (FTE £34,154) with progression to £37,948 (FTE)

30 hours per week

Location: Flexible

The Children's Society is seeking a professional and proactive individual that is able to support the business partnering team to provide an effective and professional HR service.

You must be able to work within a busy and fast paced environment and possess knowledge and understanding of employment legislation and its implication within the organisation. You will be required to support managers at a number of locations, therefore, flexibility and the ability to travel is essential. You must be CIPD qualified, or working towards gaining a qualification, with a proven track record of providing advice and guidance on all aspect of HR. You must have administration and operational HR experience and competent in the use of HR systems and processes.

In order to be successful in this role, you must:

-Have the ability to communicate confidently and effectively with people at all levels, both orally and in writing

-Be able to manage and influence challenging stakeholders whilst ensuring high levels of customer focus

-Have up to date working knowledge and understanding of ER policies and procedures and UK employment law

-Have experience of supporting organisational change activities, including restructure and redundancy processes. Experience of supporting TUPE processes is advantageous.

-A solid track record of working as an HR Advisor (or comparable level)

This is an excellent opportunity to develop your generalist HR knowledge and experience and assist the organisation to contribute in making a positive difference in the lives of young people.

The closing date for applications is 23:59 on Sunday 23rd August 2020. *However, please be advised that due to the volume of candidates likely to be received for this post, the closing date may be moved to an earlier date.*

Interviews will be held remotely on 1st September 2020.

This post can based at any of our Skylights which are at the following locations London, Brent, Croydon, Oxford, Merseyside, South Wales, South Yorkshire, Coventry, Birmingham, Newcastle and Edinburgh.

Recruitment during COVID-19 restrictions

During the COVID-19 restrictions, our interviews will be by video call.
Additionally, the successful applicant will be supported to work from home for the initial period where restrictions on non-essential travel are in place.

About Crisis
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. Through our pioneering research into the causes and consequences of homelessness and the solutions to it, we know what it will take to end it, together, in our lifetimes.

About the role
This is an exciting opportunity to provide expert advice on welfare rights and entitlements for people facing homelessness, including those who may appear to have no recourse to public funds, to contribute to Crisis’ mission of ending homelessness. Advice and assistance will be offered on an internal consultancy basis to Crisis Skylight staff to enable them to advocate for their clients. For complex cases, more direct involvement will be required including direct work with members and advocacy to relevant agencies.

About you
To be successful in this role you will have extensive experience of working in the welfare benefits sector. You will enjoy working across Client Services providing good quality advice and support as well as developing and delivering training to Skylight staff.

Your knowledge and expertise will contribute to the development of policy, practice and campaigns work by providing examples of where welfare policy and/or practice contributes to the perpetuating or creating homelessness.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sounds like the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR team through the Crisis website.

Closing date: Wednesday 13 August 2020 (11.59pm)

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Registered Charity Numbers: E&W1082947, SC040094

Job Purpose:

• To provide individual information, support and signposting for women, including young women supported by Birmingham and Solihull Mental Health Trust disclosing experiences of domestic violence/abuse • To provide individual information, support and signposting for women working for Birmingham and Solihull Mental health Foundation Trust (BSMHT) disclosing experiences of domestic violence/abuse • To provide training and support to health professionals within BSMHT on understanding and responding to DVA

Duties and Responsibilities

Advocacy and support service

• To provide support to women, experiencing DVA referred or signposted by trust colleagues. • To provide direct casework support, advice, information and advocacy to women experiencing DVA through telephone contact, and/or meetings at the department. • To work with women experiencing DVA to increase their personal safety (and that of any children) and inform them of their rights and options in terms of housing, legal and welfare rights • To be clear of Safeguarding principles, seeking guidance from the Trust Safeguarding Team where appropriate. • To develop good working relationships and liaise with outside agencies when needed. This will include referral to colleagues within BSWA, to other specialist DVA services or other external agencies when appropriate • To keep accurate records of all work done with or on behalf of clients and produce written reports as requested, including a monthly report of referrals and the take up of these referrals advocacy including outputs and patient outcomes • To contribute to monitoring and evaluation of the project.

Practice-based work

• To work alongside mental health colleagues to deliver training and awareness sessions to health care professionals about DVA within BSMHT • To promote awareness of the experiences and needs of women living with or escaping DVA, particularly in relation to their health • To develop a good relationship with all staff and work effectively as part of the departmental team. This includes: o provision of systematic support to teams in participating departments, including meeting with individuals and small groups of clinical and administrative staff o working closely with DVA champions in each department, where applicable o attending relevant meetings • To further develop effective assessment and monitoring procedures and ensure that clear accurate records are kept and maintained • To review number of advocate referrals made by clinicians in participating departments. 

Administration and Monitoring

• To work within BSWA’s administrative and financial systems • To keep accurate records of financial transitions in line with BSWA’s procedures • To ensure that Health and Safety records are kept up to date • To monitor and evaluate the service, via various methods including feedback from service users • To contribute where appropriate to the preparation of returns for funders • To follow the host Trust’s policies and procedures

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the staff, volunteers and service users by: o Maintaining BSWA and trust communication records o Following safety procedures o Attending team meetings • To attend in-house and Trust training • To attend support and supervision sessions, including case reviews and safeguarding, with your line manager • To develop a professional working relationship with external agencies • To be involved in the Annual Review process • To participate in multi agency work, including delivery of training and awareness sessions, as agreed with your line manager • To promote awareness of BSWA services and the impact of domestic violence on women and children

Training:

• To identify and attend training relevant to the post in agreement with your line manager • To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users • To participate in the development and annual appraisal of a personal individual development plan with the line manager

General:

• To work within BSWA and Trust policies and procedures and demonstrate a commitment to the values and ethos of BSWA. • To work within BSWA’s and BSMHT’s framework for equal opportunities and antidiscriminatory practice and offer an equal service to all women, children and young people regardless of age, class, culture, language, race, religion and sexual orientation • To maintain the confidentiality of women and children using the service and in all matters relating to the organisations. • To work within BSWA, Trust and local multi-agency adult and child safeguarding procedures. Where this may produce conflict immediately raise with line manager. (Worker will be trained to level 3 safeguarding) • To maintain an awareness of the issues surrounding domestic violence on a national and local level • To work within the principles and standards of Birmingham DV Standards and support Birmingham Domestic Abuse Strategy • To ensure the efficient use of resources at all times • To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post

Job Purpose:

• To plan and implement high quality support and advocacy services for women affected by domestic violence who are deemed as being high risk and/or whose abusers are involved with the Drive perpetrator project. • To work within a multi-agency framework to ensure the safety of women is prioritised.

Duties and Responsibilities:

Support work:

➢ To recognise women and children’s individual needs, providing a short to medium term service to meet those needs ➢ To support the empowerment of the service user and facilitate their understanding of the dynamics of domestic violence ➢ To carry out risk assessment and safety planning with women ➢ To promote women’s safety within multi-agency arenas such as MARAC and Drive meetings ➢ To work with women to access services to help keep them and their children safe ➢ To facilitate access to BSWA and its services ➢ To devise and implement appropriate and safe methodsof communication with women and children, in agreement with your line manager

Development

➢ To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights. ➢ To identify and make links with existing projects and community services and to develop joint services where appropriate ➢ To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the service ➢ To promote awareness of the impact of domestic violence on women and children and BSWA services ➢ To participate in multi agency work as agreed with your line manager

Administration:

➢ To work within BSWA’s administrative and financial systems ➢ To ensure that adequate records are kept for all service users ➢ To ensure that Health and Safety records are kept up to date ➢ To produce monthly reports for your line manager Page 2 of 3 ➢ To monitor and evaluate the MARAC IDVA and Drive Service, via various methods including feedback from service users and produce statistical information 

Communication:

➢ To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by: a) Maintaining BSWA communication records b) Following safety procedures c) Attending team meetings d) Carrying out risk assessments in conjunction with your line manager ➢ To attend in-house training ➢ To identify and attend training and conferences relevant to the post, in agreement with your line manager ➢ To attend support and supervision sessions with your line manager ➢ To develop a professional working relationship with external agencies ➢ Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate ➢ To be involved in the Annual Review process

General:

➢ To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation ➢ To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation ➢ To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA ➢ To work within BSWA and local multi-agency child and adult safeguarding procedures. ➢ To work within BSWA’s framework for equal opportunities and anti-discriminatory practice ➢ To undertake any other duties required by BSWA, which may arise and commensurate with the post

Purpose and Scope of the Role

The Refugee & Migrant Centre are one of the biggest charities in the field. We are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. We are now recruiting Caseworker roles to be based across our 3 branches in Birmingham, Wolverhampton and Walsall.. This is an exciting time to be joining the team, as we grow to meet our aspirations.

Job Description – Caseworker- OISC-regulated Level 1

Reporting to: Casework team managers

Responsible for:  Designated advisors and/or volunteers.

Salary:  £22,434-24,717 (dependent on length of experience and ability to supervise other OISC-regulated colleagues) 

Hours: 35 (full time)

Contract: 24 months with the possibility of extension  Probation period: 6 months

Location: RMC’s offices in Birmingham, Wolverhampton and Walsall – working across branches may be a requirement.

Purpose of the Job:

· To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.

· To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

· To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.

· To deliver presentations and represent RMC at meetings/events when required by management.

· To take responsibility of projects related to the job

Principal Tasks

Working within the team

· To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.

· To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.

· To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.

 Casework and advice

· To offer advice & casework to service users with various aspects related to their immigration case.

· To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.

· To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.

· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

Other

• To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team–this is flexible and could change depending on the nature of funding.

· To represent RMC at external meetings and events when required by senior colleagues. 

· To maintain effective working relationships with partners and stakeholders.

The Refugee & Migrant Centre are one of the biggest charities in the field. We are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. We are now recruiting Caseworker roles to be based across our 3 branches in Birmingham, Wolverhampton and Walsall. This is an exciting time to be joining the team, as we grow to meet our aspirations.

Job Description – Caseworker- OISC level 2 (minimum) regulated

Reporting to: Casework team managers

Responsible for:  Designated advisors and caseworkers.

Salary:  £ 25,694-29,854 (dependent on length of experience and ability to supervise other OISC-regulated colleagues) If you an experienced OISC level 3 practitioner please get in touch for a discussion.

Hours: 35 (full time)

Contract: 24 months with the possibility of extension  Probation period: 6 months

Location: RMC’s offices in Birmingham, Wolverhampton and Walsall – working across branches may be a requirement.

Purpose of the Job:

· To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.

· To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

· To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.

· To deliver presentations and represent RMC at meetings/events when required by management.

· To take responsibility of projects related to the job

Principal Tasks

Working within the team

· To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.

· To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.

· To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.

 Casework and advice

· To offer advice & casework to service users with various aspects related to their immigration case.

· To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.

· To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.

· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

Other

• To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team–this is flexible and could change depending on the nature of funding.

· To represent RMC at external meetings and events when required by senior colleagues. 

· To maintain effective working relationships with partners and stakeholders.

Healthcare Coordinator

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Lasting Power of Attorney / Continuing Healthcare Coordinator
Location: Birmingham (Tricorn House)
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £19,964 – £20,770 per annum depending on skills and experience

Closing date: 20 August 2020
Interview date: TBC

About the role:

This is a key co-ordination role within two volunteer-enabled services which the Society offers. Both use trained volunteers to support people with dementia. The first helps them to make a Lasting Power of Attorney using the online tool provided by the Office of the Public Guardian and the second to appeal NHS Continuing Healthcare decisions.

The role supports the supervisor of both services to manage access to them and to deliver high quality information, as well as managing records and waiting lists. It also provides core technical and administrative support to the volunteers.

About you:

Do you want to support people with dementia to exercise their rights and help them gain more control of their lives?

Are you a good communicator who can quickly absorb complex information, and explain it clearly but in a kind and empathetic way?

Are you organised with strong attention to detail and ability to problem solve?

Can you work within limits of strict confidentiality and as part of a team?

Would you find delivering an excellent service to people with dementia fulfilling?

If so, and if you are educated to degree level or equivalent or have extensive relevant work experience, this could be the role for you.

You may have experience of the following: Dementia Support Worker, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Dementia Adviser, Mental Health, Dementia, etc.

£20,969 (£24,464 FTE) per annum plus 8.5%  Employer Pension Contributions. 30 hours per week (Some evening work required)

The Diocese of Coventry is seeking to appoint a part time Safeguarding Training and Support Officer to lead on the implementation and delivery of the safeguarding learning and development strategy in line with the House of Bishops guidance. In addition this role provides support to parishes and excellent administrative support to the Diocesan Safeguarding Team in serving and equipping the Diocese to live out our Mission Purpose of Worshipping God, Making New Disciples, and Transforming Communities.

This is an exciting opportunity to join the safeguarding team as we continue to develop a culture of safeguarding throughout the diocese as part of our ongoing commitment towards making churches ‘safe spaces’ for everyone.

This post reports to the Diocesan Safeguarding Advisor (DSA) and is based in Coventry.

The main responsibilities are:

• Be responsible for the organisation, implementation and delivery of face to face and online training
• Be responsible for all safeguarding training administration, supporting the DSA in ensuring all Clergy, Readers and those with Permission to Officiate have undertaken training in the last 3 years.
• Provide advice and guidance to Parishes (often the Parish Safeguarding Officer) in respect of the Safer Recruitment process including DBS of volunteers.
• Ensure accurate data inputting of information onto the database and Contact Management System.

The successful applicant will have experience of working in a Safeguarding role, arranging, facilitating and delivering face to face training, be highly organised and have good administration and IT skills, particularly MS Office.

The Diocese of Coventry is committed to creating and sustaining a diverse and inclusive workforce which represents all aspects of the communities we are part of and welcomes all applications.  Applications are particularly welcome from Black, Asian and minority ethnic candidates, who are currently under-represented within our workforce.

Full job description, Person Specification and Application form are available from the Diocesan Vacancy Pages

Closing date for applications: Monday 31st August 2020

Interviews will take place at the Diocesan office: 18th September 2020

Birmingham Settlement is seeking to recruit an energetic, self-motivated and committed Community Action Worker to support our work in developing people and places. Based in Aston, you will contribute to the development and implementation of innovative community based programmes; helping to establish partnerships and networks, supporting individual and community development through volunteering, advice, support, and social action that addresses community priorities, local improvements and opportunity.

The Community Action Worker will work closely with individuals and groups to develop the skills they need to establish the activities they want in response to community needs and wishes. They will also have a particular focus on supporting individuals to overcome the barriers they face to get to the point where they can access and take part in our wider programmes of support.

This position present an exciting opportunity for the right person to make a significant contribution to the work of the Settlement and people we serve.

Closing date: Friday 14th August 2020 at 12 noon

Interviews: Thursday 20th August 2020.

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

Job Purpose: To work as part of the Management Team with specific responsibility for managing the Solihull outreach services, including Floating Support, Community Outreach and MARAC IDVA. To support and supervise a staff team in the development and delivery of high quality community based services for women and children who have experienced domestic violence.

Responsible to: The Operations Manager Project Management:

Project Management:

• To identify service needs and inform the Operations Manager as appropriate • To ensure that services comply with funders’ criteria and with agreed quality standards • To develop and maintain appropriate fire safety and health and safety systems that comply with current legislation • To act as the designated lead on safeguarding of children and vulnerable adults for the Solihull outreach services • To monitor and evaluate the service, via various methods including feedback from service users and by producing statistical information • To prepare quarterly reports for the Chief Executive Officer • To be responsible for ensuring that returns are forwarded to funders as appropriate. • To ensure that monitoring systems are maintained and used by staff • To ensure that Birmingham & Solihull Women’s Aid (BSWA) administrative and financial systems are maintained across the service • To ensure that adequate records are kept for all service users

Development:

• To develop the services to meet the needs of the service users • To develop a work plan for the services • To work with the Chief Executive Officer and Management Board to develop, agree and implement a fundraising strategy • To develop and ensure the implementation of appropriate policies and procedures with the management team • To develop links with outside agencies and attend relevant fora and meetings in order to enhance the work of BSWA • To work with the management team in the development of BSWA • To participate in the development of Strategic and Annual plans for the organisation

Staff Management:

• To offer line management, support, case reviews and annual reviews and plans for the staff team Page 2 of 3 • To assist in the recruitment and selection of staff • To work with management team to devise and run induction programmes • To ensure that staff are aware of and follow policies and procedures • To ensure that staff receive appropriate training within budgetary constraints • To facilitate team meetings and ensure that they are recorded • To ensure that staff provide adequate support and supervision for volunteers and that they are integrated into the team 

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by: a) Maintaining BSWA communication records b) Following safety procedures c) Attending team and organisational meetings • To attend in-house training • To attend support and supervision sessions with your line manager • To develop a professional working relationship with external agencies • To contribute towards your project’s quarterly Management Board report.

Financial Management:

• To work with the operations manager to develop a project budget • To ensure that appropriate finance systems are maintained and that staff are aware of and follow finance systems • To ensure that the services run within budgetary constraints • To keep the Chief Executive Officer informed of the financial needs of the projects

Support Work:

• To ensure that an Individual Support Plan is produced for each service user, in conjunction with the service user, and reviewed on a regular basis • To ensure that individual needs of women and children are identified and to ensure that these needs are met by using both in-house resources and external agencies • To ensure that appropriate methods of communication with service users are developed and implemented • To maintain the confidentiality of the women and children using the service • To ensure that safeguarding issues in relation to service users are identified and dealt with in line with relevant policies. • To ensure that information for service users is developed and kept up-to-date • To develop and maintain appropriate referral systems • To ensure that services to women and children meet statutory requirements

Training:

• To identify and attend training relevant to the post • To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users • To raise awareness of domestic violence and of BSWA services

General:

• To maintain confidentiality in all matters relating to the organisation • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice and to offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation • To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to child work • To ensure the efficient use of resources at all times • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA • To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post

Do you want to make a difference in Birmingham? Are you passionate about helping Birmingham citizens by tackling inequality in the health and social care system?  With all the changes taking place in health and social care, this is an exciting time to join Healthwatch Birmingham.

Are you innovative, creative and self-motivated? This opportunity to make a real difference could be for you.

We welcome enquiries from everyone and value diversity in our workforce.

The role of Experince and Signposting Officer at Healthwatch Birmingham is critical to our ability to listen to the experiences of Birmingham citizens, and empowering them to make informed decisions about their health and social care needs. The role is a gateway role for individuals to access the help and support they need in the city providing them with signposting to services and information that will support them to navigate the local health and social care system.

The successful candidate will have the ability to listen to an individual’s experience of health and social care, identifying key lines of enquiry to truly hear their story. You need to be passionate about helping others identifying services that can help them.

It is the role of Experience and Information officer to ensure we proactively listen to the experiences of the public, interviewing them to uncover issues about where services are not working well, gaps in service provision, and identifying what support they need to improve their personal situation. You will work across all contact routes (telephone, online and face-to-face) to engage individuals, increasing opportunities for us to provide information and signposting, developing our volunteers to support this area of work.

The main purpose of the role is:

1. To interview citizens via the telephone to understand their experiences of health and social care, including identifying any gaps in the provision of services, and write case studies to capture this feedback.
2. To deliver an excellent Information and Signposting service by providing citizens with effective information and signposting to access the care they need. Recording detailed summaries of your work on the CRM system.
3. To ensure our information route on our website, and volunteers, are able to provide answers to common information and signposting queries.
4. To escalate cases to health and social care, as indicated by the Healthwatch Birmingham escalation policy

If you are passionate about helping others, interested in understanding their experiences of health and social care and making sure individuals have access to the services they need, this post is for you.

For details of how to apply please visit: https://bit.ly/30cFQcz

Closing date: Tuesday 25th August 2020 (10 am)

Interview date: Tuesday 15th and Wednesday 16th September.