Activities support volunteer volunteer volunteer roles

Join the team!  - Bring your energy, positivity, and enthusiasm to our Cheer Squad and help inspire participants in running events, that are fundraising on behalf of MumsAid.

Purpose of Role 

As a MumsAid Cheer Squad Volunteer, you’ll be the energetic, encouraging presence along the fundraising event route. Your cheers and support will motivate participants, help them reach the finish line, and make each event memorable for everyone involved. 

What will you be doing? 

• Cheer, clap, and use provided materials to boost participants’ energy and motivation. 

• Be part of a team creating a lively, positive, and fun atmosphere. 

• Engage with participants and their families, celebrating their efforts. 

• Help make MumsAid events inspiring and memorable. 

What skills and qualities can you bring? 

• Warm, welcoming, and friendly personality. 

• Energetic and enthusiastic, able to cheer and encourage in a supportive way. 

• Comfortable being outdoors in all weathers. 

• Able to stand for several hours or bring something to sit on. 

• Able to travel independently to the event. 

• Reliable, punctual, and committed. 

• Supportive of equality, diversity, and inclusion. 

What is in it for me? 

• Join a friendly, welcoming volunteer team. 

• Be part of a supportive, community-focused charity. 

• Gain experience in volunteering and events. 

• Receive clear communication and support from the MumsAid events team, including event details and meeting points. 

• Volunteer t-shirt and cheer materials. 

• Snacks and drinks during your volunteer shift. 

• Reimbursement of pre-agreed travel expenses (with receipts). 

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

At Cats Protection we help thousands of cats and kittens each year thanks to our dedicated and passionate volunteer groups. We have branches across the UK, all of which help our cats in different ways. Branches take in stray and abandoned cats and ensure they receive the veterinary care and attention they deserve; help raise funds, promote neutering and help spread cat welfare messages. Our branch team leader volunteers lead their local team by supporting and managing volunteers within their group, maintaining communications with both volunteers and employees, and helping promote a positive and professional image of Cats Protection.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Supporting your team of volunteers in all aspects of their roles, making sure volunteers are happy and confident
• Making sure the team observes charity best practice and compliance
• Collaborating with your Branch Development Manager (BDM) to plan volunteer activity
• Leading the team to follow Cats Protection policies, procedures and guidelines
• Monitoring expenditure and helping ensure long term financial stability of the volunteer group
• Organising and chairing team meetings
• Acting as an ambassador for Cats Protection

Time expectation

Our branch team leader volunteers usually spend 10 to 15 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed. There will be times of year when more hours are required, such as towards the end of the financial year, but support and guidance are available.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better  with cats.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Independent Visitor: Mentor a young person for 2 – 4 hours per month for at least 1 year.

An Independent Visitor is usually an adult volunteer who befriends a young person in care and develops a long-term friendship with them. This often involves helping young people develop new interests, skills and hobbies or going on outings such as going to the cinema, bowling or just walking in the park.
The aim is to provide support, confidence, and fun experiences outside of the young person’s daily environment. If you are looking for a rewarding role with an organisation that makes a difference in young people’s lives, we want to hear from you.

About the role:
•Visit a young person monthly and become a trusted adult friend to them.
•Build a trusting, consistent and positive relationship with the child.
•Provide a child with the opportunity to try new activities (e.g., cinema, bowling, museums, nature walks, or simply having a chat) and spend time with them away from their placement. 
•Provide visit reports and feedback after visits to help us monitor and improve the service.

In return, we offer a range of benefits including:

• Make a real difference – be a positive, stable influence in a young person’s life.

• Have fun and create memories – enjoy activities while building a meaningful bond.

• Gain valuable experience – develop skills in mentoring, communication and young people’s support.

• Access to training and job opportunities – acquire knowledge and experience in a fun setting. 

• Flexible and rewarding – just a few hours a month can change a life!

You will be allocated a budget for each visit for your travel and activity.

Skills:

• Interpersonal Skills – Ability to easily build rapport and identify with young people from diverse backgrounds.

• Communication – Excellent communication skills and good report writing skills.

• Committed – Willing to commit to a child for at least one year. 

• DBS Check – We will carry out safer recruitment checks, and you will be required to have an Enhanced DBS check.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising events organisers have the exciting and varied role of helping plan and deliver local fundraising events to raise the vital funds needed to help cats. Our fundraising events organisers use their passion for cats and people to plan cake sales, barn dances, quiz nights and everything in between.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• planning fundraising events and activities like cake sales, quiz nights and barn dances
• providing the treasurer with information on funds raised from fundraising events
• encouraging and promoting a professional image of Cats Protection 
• following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

This is a key support role that helps keep the fundraising function organised and running smoothly.

• Booking events and completing relevant forms.
• Maintain a current contact list of volunteers.
• Manage and prepare equipment ahead of events (some heavy lifting required, can be shared by more than one person).
• Manage and update volunteer availability rotas.
• Update the “cat book” and event information pack ahead of each event.

Time expectation

Our fundraising events organisers usually spend two to three hours per week in this role, which is flexible and can be shared by more than one volunteer.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

The impact you will make:

By supporting local and national fundraising activity, you will help ensure that NCI stations can continue to operate effectively. Your contribution will directly support the volunteers on watch who provide a crucial extra set of eyes along the coast, helping to prevent incidents and assist emergency services when needed.

What you will be doing:

As a volunteer station supporter fundraiser, you will be involved in your stations fundraising activities, including:

• Attending local fundraising events and community activities organised by your station
• Manning stalls at events, shows, and public spaces
• Collecting, checking, and emptying donation boxes in agreed locations
• Assisting with simple fundraising initiatives organised by your local station
• Helping to promote NCI within the local community and encouraging public support

This role is ideal for someone looking to gain experience, confidence, and skills while supporting a coastal water safety charity. Would be beneficial to be located near to an NCI station, or reasonable travelling disctance from a station. Would need to hold a driving licence for travelling to and from events.

Ideally what skills would suit this role:

• Enthusiasm, commitment and willingness to get involved
• Organised individual with project management skills
• Friendly, confident and approachable manner
• Good communication and interpersonal skills
• Reliability and a flexible approach to tasks
• An interest in supporting coastal safety and local communities

No previous fundraising experience is required – training and support will be provided.

What’s in it for you:

• Be part of a respected national coastal safety charity
• Learn new skills in fundraising
• Meet new people and join a motivated volunteer team making a real difference
• Supporting your local coastal community
• Gain practical experience to enhance your CV
• The chance to develop your professional and personal skills
• The satisfaction of helping protect lives along the coast

Join our team of befrienders! You will support us to reach some of the most isolated adults in your community to reduce their feelings of loneliness, build friendships and provide support for mental wellbeing. You will support people to relight a spark to continue a hobby, interest or encourage them to explore and participate in new social activities.

You will support individuals to rebuild their lives beyond crisis.

Loneliness and isolation can affect anyone in life, whatever their age or family situation. Official data from the Office for National Statistics shows that rates of depression doubled during the COVID pandemic, and one of the major causes of depression is isolation.

What you will be doing

• Agree a mutual time and frequency to meet in the local community
• To develop and promote a positive relationship with your befriendee
• To encourage your befriendee to engage in social activities and support them in doing so whilst building their confidence
• To support your befriendee in developing their goals and social skills
• Encourage your befriendee to make links with community services, based on their identified goals

The skills you need

• Good listening and communication skills
• Ability to provide a supportive and inclusive atmosphere which motivates and inspires others
• Willingness to engage in activities in the community
• Able to maintain strict confidentiality and follow professional boundaries

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Volunteer at GDIF 2026! 

Greenwich+Docklands International Festival (GDIF) is London's leading festival of free outdoor theatre and performing arts. Each year, more than 100 volunteers help bring the festival to life, welcoming audiences, supporting events, and creating an unforgettable experience across South East London. 

The festival runs from 21 August - 6 September 2026. 

We're looking for enthusiastic volunteers to play a vital role in delivering the festival. Whether you'd like to be a friendly face for audiences, take on a Team Leader role supporting fellow volunteers, or support our access team to help make the festival welcoming and accessible for everyone, there are a range of opportunities to get involved. 

As a GDIF volunteer, you will: 

• Connect with local communities and meet new people across South East London. 
• Develop valuable communication, teamwork and problem-solving skills. 
• Work alongside like-minded people with a passion for arts, culture and live events. 
• Gain hands-on experience in festival and event delivery. 
• Build your confidence and enhance your CV with practical experience. 
• Be part of one of London's most exciting arts festivals. 

Join us and help create extraordinary experiences for thousands of audience members this summer. 

We're looking for people who are: 

• Aged 18 or over. 
• Friendly, reliable and passionate about the arts. 
• Able to commit at least 15 hours to the festival, including training and a minimum of three shifts. 
• Keen to get involved, meet new people and help create a fantastic experience for audiences. 
• Team Leader and Access Team Leader roles require some previous leadership experience. 

Volunteer Roles

Festival Volunteer 
Support the day-to-day running of the festival by welcoming audiences, sharing information, assisting with engagement activities, collecting feedback and donations, and helping create a positive, inclusive atmosphere. 

Team Leader 
Support a small team of volunteers onsite, acting as the main point of contact between volunteers and the Volunteer Coordinator. Ideal for experienced leaders who are confident taking on additional responsibility. 

Access Champion 
Access Champions are volunteers who work with the access team to support audiences with access requirements to enjoy the festival. 

Access Team Leader 
Lead a team of Access Champions at events, providing support and guidance while acting as a key link between volunteers and GDIF's Access Managers to help deliver an accessible and inclusive festival experience. 

Stepping Stones Learning and Leisure is a small, friendly charity based in Southwark, providing inclusive activities for adults with learning disabilities. We believe everyone should have the chance to express themselves, connect with others, and take part in activities that bring joy, confidence, and new skills.

We’re currently looking for an enthusiastic and proactive Cook and Eat Volunteer to support our weekly Thursday sessions (10.30-13.30), held at St Faith’s Centre, Red Post Hill, SE24 9JQ (close to North Dulwich and Herne Hill stations).

About The Role

This role is ideal for someone who loves to get stuck in. You’ll support our tutor in delivering inclusive and fun cooking sessions for a small group of adults with learning disabilities. Every class will be an opportunity to create tasty snacks and dishes in a dynamic and supportive environment. With your help, we aim to provide our learners with a sense of pride and satisfaction at having made something delicious, whilst learning invaluable skills along the way.

As a Cook and Eat Volunteer at Stepping Stones, you will:

• Assist the tutor in running weekly cooking classes
• Encourage and support learners
• Help with setting up and closing down the kitchen workspace
• Maintain high standards of hygiene
• Offer 1:1 or group support where needed to help participants engage
• Help build a warm, inclusive atmosphere where everyone feels safe to express themselves

What You’ll Gain

Volunteering with us is a chance to:

• Contribute to a creative and meaningful community project
• Build relationships with and support learners to learn new skills and grow in confidence
• Experience working with adults with learning disabilities in a supportive setting
• Develop skills in teamwork, adaptability, communication, and creative problem-solving
• Have a place in a welcoming and friendly team of tutors, staff and volunteers
• Receive appropriate training and guidance from an experienced team

What We’re Looking For

You don’t need to be a chef to volunteer in this role! At Stepping Stones we value:

• Good communication and a warm, encouraging approach
• Enthusiasm, patience, and a willingness to get involved
• A non-judgemental and inclusive mindset
• Reliability and commitment
• Flexibility and adaptability

Prior to volunteering, we ask all volunteers to:

• Attend an in-person session with the Stepping Stones team and learners
• Provide two references
• Complete a DBS check (we will arrange this)
• Commit to volunteering one session per week for 3 x 10 week terms throughout the year. For continuity for our service users, we ask that you commit to volunteering with us for one year.

How to Apply

Please submit your CV and respond to the following questions (these will come up when you hit 'Apply Now')

• Why would you like to volunteer with Stepping Stones?
• What are the strongest attributes and values you feel you'll bring to this role? 

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.