Communication officer volunteer volunteer roles in Gatwick, west sussex

About YAUK

Youth Advantage UK is a charitable organization that uses a research-led approach to inform policy work and projects that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please note that this is a remote VOLUNTEER role.

We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.

We are looking to recruit a Communications Manager who can provide strong and stable operational management of the communications teams, directly supervising Senior Officers, while working with the departmental head to develop the department.

Responsibilities

• To provide effective operational management of teams within the Communications Department 

• To directly provide guidance, support and direction to Senior Officers who oversee the teams within the department

• To welcome new volunteers to the department and work alongside the departmental heads to improve team culture

• To plan the work of the department and support with strategic decision making

• To provide support as required to ensure that the communications teams are achieving their goals and making progress

Requirements

• To have at least 2 years of communications and marketing experience

• To have demonstrated leadership skills in a previous professional setting

• To have held a management level position

• To have strong IT and digital working skills

• To be competent in the use of Canva, Wix and social media

Benefits

• This is a UK-based, 100% fully remote and flexible role.

• Supportive team and management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.

Why Volunteer with Us?

We are a supportive and friendly organization that takes pride in developing and nurturing our volunteers and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations.

We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organization, enhance your skills, and gain valuable experience. If this sounds like you and you are interested in applying for this position, please submit your CV.

We look forward to hearing from you!

We’re looking for a new Brand, Communications and Creative Trustee who can use their skills to support our growing charity. In early 2026, CLAPA relaunched with a new brand identity. This role will ensure that our team are supported in brand and content strategy and making the most of the new brand for growth and engagement.

The Brand, Communications and Creative Trustee will participate in all areas of the charity’s governance with a special interest in brand strategy, content, communications and creative to support with the Board’s understanding and interpretation.

The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. You would be joining our board at an exciting time, as we continue to implement our 5-year strategy for 2025-2030.

About CLAPA

The Cleft Lip and Palate Action (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

Position Overview

This is a dynamic and rewarding internship opportunity to play a hands-on role in shaping the voice and visual identity of SEED Madagascar. As part of a passionate and collaborative communications team, you will contribute directly to how our work is shared with global audiences—helping to tell powerful stories of community-led development and conservation in southeast Madagascar.

This role offers a unique blend of creativity and purpose. You will support social media management, develop engaging visual content, and curate impactful imagery that brings our programmes to life. It is ideally suited to a proactive and imaginative individual who is eager to build practical skills in communications while contributing to meaningful, real-world impact. Throughout the internship, you will gain valuable experience in digital storytelling, branding, and content strategy within an international development context.

Location: Remote – based anywhere in the world

Time zone: East Africa Time

Timeframe: 6 months extendable – flexible, guideline 1-2 days a week

Overview: Voluntary, unsalaried, flexible times to suit volunteer

About the organisation

SEED Madagascar is a British Charity working in partnership with communities in the southeast of Madagascar. We integrate high quality community health, livelihoods, education infrastructure and conservation programmes to support sustainable change and add to international best practice through research and publication across all of our programmatic areas.

As the People and Culture Officer for the Business and Operations Team, you will support a positive, inclusive, and well‑functioning team culture. Your focus is on volunteer experience, recruitment, wellbeing, and people‑related practices specific to this function. This role supports how the Business & Operations team attracts, welcomes, and retains volunteers, while promoting healthy ways of working and clear expectations.

What you will do

Team Culture

· Support a positive, respectful, and collaborative culture within the Business & Operations team.

· Help reinforce shared expectations around communication, accountability, and ways of working.

· Promote wellbeing and help flag early signs of volunteer overload or disengagement.

· Support internal communications and engagement initiatives

Recruitment

· Support recruitment activity for roles within the Business & Operations team.

· Help draft, review, and refine role descriptions to ensure clarity and consistency.

· Assist with coordinating recruitment processes (e.g. reviewing expressions of interest, arranging conversations, maintaining basic records).

· Ensure prospective volunteers receive a positive, welcoming, and values‑aligned recruitment experience.

· Work with the Business and Operations Manager to identify recruitment needs within the team.

Onboarding, Engagement, and Retention

· Support onboarding and induction of new volunteers joining the Business & Operations team.

· Help ensure new team members understand their role, responsibilities, and who to go to for support.

· Contribute to engagement and retention initiatives specific to Business & Ops (e.g. check‑ins, feedback, recognition).

Volunteer People Support

· Act as a first point of contact for Business & Ops team members for general people‑related questions or concerns.

· Provide informal support and guidance, escalating issues to the Business and Operations Manager where appropriate.

· Support fair, consistent, and compassionate handling of routine people matters within the team.

Feedback and Improvement

· Encourage open, two‑way communication within the Business & Operations team.

· Help gather feedback on how the team is functioning and share themes with the Business and Operations Manager.

· Support continuous improvement in team processes and people practices.

What you will bring

· An interest in people support, recruitment, team culture, or volunteer wellbeing

· Strong interpersonal and communication skills

· Empathy, discretion, and sound judgement

· An organised approach, particularly around recruitment and onboarding tasks

· A calm, approachable, and supportive manner

· Reliability and respect for confidentiality

· Comfort working in a remote, volunteer‑led environment

 Welcome to the NHS Retirement Fellowship

Thank you for your interest in becoming the new chair of the NHS Retirement Fellowship. We are halfway through a five-year plan which is transforming the way we operate, how we engage with the NHS and other key stakeholders, and how we support our members currently and in the future. We have already come a long way from where we started and we are now beginning an ambitious plan of doubling our membership and raising awareness so we can continue with our mission of supporting retired and retiring NHS, health and social care staff. We are seeking a dynamic and professional chair with significant senior leadership experience in the NHS (or the broader health and social care sector) and/or extensive experience of governing a charity to work with us to deliver our vision.

Our Board is made up of a variety of professionals from across the NHS and beyond, a number of whom are members of the Fellowship. We work closely with our dynamic senior leadership team, branch officers and volunteers and have fostered an excellent working relationship for the benefit of our members.

The Fellowship has a small executive team of seven part time staff who all work remotely from home.

The potential for the NHS Retirement Fellowship is immense, and I very much look forward to welcoming you and working with you on this exciting journey.

Julia Hickey

Acting Chair

NHS Retirement Fellowship.

About the NHS Retirement Fellowship

“One of things that makes the NHS a special place to work is the sense of togetherness, belonging and family. So, when colleagues come to retirement, the Fellowship is a wonderful way of maintaining these things and allowing colleagues to continue their connection with the service. I think more can be done to help retired colleagues share experiences, perspectives and support and the Fellowship is ideally placed to do this.” Sir Jim Mackey, Chief Executive, NHS England

Our motto is fun, friendship and fellowship and it sits at the heart of everything we do.

The NHS Retirement Fellowship began in 1978 when retiring nurse Irene James recognised that for significant numbers of retiring NHS staff, their colleagues and friends had also become their family and that those pivotal connections could be lost. Our role has changed during that near 50 years as the NHS has changed and more latterly with the seismic transformation into a digital world. We now have almost 100 branches from the Highlands of Scotland to the north Devon coast and from Swansea in west Wales across to Norwich in East Anglia. About a third of our members are now national members, often choosing to engage on a more remote, digitally based basis. All our members have access to a portfolio of benefits which we offer, including our flagship travel insurance policy, and we are actively pursuing a partnership which would bring a huge range of benefits and discounts to our members. We also have a special fund to support members at a time of need.

Our branches run semi independently from our main charity with their own committees and bank accounts. Volunteers arrange a variety of activities for their members at local and regional level. National members, who choose not to join a specific branch, can join in with local activities and also have access to an increasing number of online based activities. We also hold an annual conference and AGM where the Board, staff and our members can all come together.

We are increasingly working with the NHS and other stakeholders in partnership to see how we can support employers and retain connections, experience and expertise at local level. We’re helping foundation trusts with governors, hospitals with volunteers and NHS charities with supporters. We’re looking to grow so that we are the voice of the retired NHS and wider health service community and see how our members can offer mentoring, support and guidance to the younger generations of NHS staff. 

Our charity is looking to become a charitable incorporated organisation (CIO) over the next year.

Our values and mission are unchanged from when Irene James recognised the need to continue to support NHS staff when they retired to enable them to retain links, mutual support and understanding and friendships built over the years in their shared working lives. The NHSRF supports people in retirement to maintain friendships and make new ones, from the NHS, health and social care sectors from a diverse background irrespective of race, religion, ethnicity, sexual orientation and to support each other through friendship.

Role description and time commitment

Our Chair will lead the Board in developing and delivering our strategy, working closely with, and providing line management and support to, our chief executive. They will also support our chief operating officer in preparation for Board meetings and our head of communications in the planning of our conference and other duties. Our Chair will also be a key representative of the Fellowship in meeting and liaising with key stakeholders.

Our Board meets remotely three times a year and once a year in person. We also have two strategy days a year and our AGM and conference which takes place over a weekend in October. There is also a standing invitation to our Members Council meetings, which are three times a year remotely and once a year in person.

Timeframes

The closing date for applications is noon on Monday 1 June. Shortlisting will take place in the following week with interviews to take place in London on Thursday 2 July.

Term of office

We are looking to appoint for a three-year period initially. This will take us through 2028 when the NHS will mark its 80th anniversary and the NHS Retirement Fellowship will celebrate its 50th birthday.

Our chair role is unpaid, but we will reimburse you for reasonable travel expenses.

The e-Assessment Association (eAA) is the leading professional membership body promoting better assessment through technology. We bring together awarding organisations, education providers, technology suppliers, researchers and policymakers to advance high-quality, innovative assessment practice in the UK and internationally.

We are now seeking a new Chair of the Board to lead the next phase of the Association’s development.

This is a high-impact governance role for an experienced senior leader who is passionate about assessment, education and technology, and who enjoys working collaboratively to make a difference across a complex and evolving sector.

Why this role matters

The Chair plays a pivotal role in shaping the direction, influence and effectiveness of the eAA.

Working with a committed Board of Directors and a small, professional operational team, the Chair provides strategic leadership, ensures strong governance, and acts as an ambassador for the Association and its members.

The Chair of the eAA Limited also serves as Chair of the Board of e-Assessment Services Limited, the Association’s trading subsidiary, supporting the sustainability and growth of the organisation.

This is an opportunity to:

• lead a respected, member-led organisation at the forefront of digital assessment;
• influence policy, practice and debate across assessment and education technology;
• support the continued professionalisation and growth of the Association; and
• work with a knowledgeable, engaged Board and an experienced executive team.

The role is supported by an annual honorarium of £6,000 in recognition of the time commitment and responsibility involved.

What you’ll be doing

As Chair, you will:

Provide strategic leadership

• Lead the Board in setting the strategic direction of the Association and monitoring progress against agreed objectives.
• Support the long-term sustainability, relevance and impact of the eAA.

Ensure strong governance

Ensure the Association operates within its governance framework and complies with all statutory and fiduciary duties.
Foster a positive, inclusive and professional Board culture that encourages open discussion, diverse perspectives and collective decision-making.
Work closely with the Vice-Chair and other Directors to maintain continuity and effective governance processes.
Support and challenge the Executive

• Provide support, guidance and constructive challenge to the CEO and operations team.
• Oversee performance against strategic and operational goals.
• Review budgets, management accounts and strategic plans in collaboration with the Treasurer and executive team.

Represent and advocate

• Act as an ambassador for the Association with members, partners, sponsors and external stakeholders.
• Represent the eAA at key events, including the e-Assessment International Conference and Awards.
• Use your networks and credibility to enhance the Association’s profile and influence.

Essential experience and attributes

• Senior leadership experience within assessment, education or educational technology.
• A strong understanding of assessment principles and the role of technology in transforming assessment practice.
• Demonstrated Board-level governance experience, ideally within a company limited by guarantee, charity or membership organisation.
• Excellent chairing and facilitation skills, with the ability to lead a diverse Board effectively.
• Strategic thinking, integrity and the confidence to provide constructive challenge.
• Strong communication and ambassadorial skills.

Desirable

• Experience of working in or alongside professional associations or member-led organisations.
• Established networks across education, assessment and technology sectors.
• Experience representing an organisation publicly at conferences or sector events.

Join now-u as a Volunteer Social Media Officer and support the delivery of a social media strategy to increase brand awareness, grow our user base, and enhance engagement. You will create content, manage social media channels, and support campaigns across multiple platforms.

PR )Help us raise awareness, grow our community and bring more smiles to children across the UK.

Make a Smile is looking for a proactive, creative PR Officer to help share our story. If you enjoy communicating, building relationships and spotting opportunities, this role offers a meaningful way to make an impact.

What You’ll Do

• Seek out PR opportunities locally and nationally
• Build relationships with newspapers, radio, TV, university media and online platforms
• Pitch stories, arrange interviews and support chapters with media engagement
• Help organise university Instagram/TikTok takeovers and newsletter features
• Attend networking events and build connections with supporters and public figures
• Ensure our social media pages are high‑quality and on‑brand
• Work with the Website and Video Officers to share media features and create inspiring content
• Add interested contacts to our mailing list and help produce a monthly newsletter

Who This Role Suits

You don’t need formal PR experience - just enthusiasm and confidence. You’ll thrive if you:

• Enjoy writing, storytelling or creating content
• Feel comfortable reaching out to people and building relationships
• Are proactive and organised
• Have an interest in media, marketing, journalism or communications
• Want to gain experience in PR within a supportive charity environment
• Care about Make a Smile’s mission and want to help us reach more families

What You’ll Help Us Achieve

• Greater visibility for Make a Smile 
• Stronger volunteer recruitment and fundraising 
• Consistent, high‑quality branding across chapters
• More opportunities to showcase the impact of our work

The Wellbeing Officer (Trustee) provides information, guidance and advice to volunteers and service users around topics such as mental health and wellbeing. Additionally, if service users or volunteers have any concerns, the best point of contact is the wellbeing officer.

What do we specifically expect of this role?

● Delivery of a plan to proactively assist officers and volunteers in public-facing roles, with tools and techniques to prevent or reduce any initial harm/trauma from purposeful or accidental harmful interactions - social media, live events, outreach, panel events, etc.

● Providing support for service users by way of triaging and responding to requests that come through to the wellbeing inbox. ● Building and maintaining wellbeing resources for service users and following a data-informed approach as to areas of wellbeing improvement. This includes building relationships with external service providers that can assist in helping members of our community.

How much commitment is required?

We are flexible around your own schedule. However, the following commitments are in place for all member of the Hidayah board:

● To be able to attend all Trustee meetings and to deliver a comprehensive report to the committee each meeting with updates and to completed actions as and when they appear;

● To aim to attend all other planning meetings as necessary when close to Hidayah events as well as the events themselves (where possible due to geography);

● To help to fundraise for, and advertise, any Hidayah events and fundraising drives;

● To be part of a communications group to keep up to date with Hidayah developments;

● To contribute toward and to maintain the administration of our file sharing system ‘Google Drive’ so it is always up to date with clear records, templates and forms; 1

● To check emails and to respond when needed;

● Enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah;

● To contribute toward the Annual Report once a year;

If taking on the role, you're expected to be in post until the next AGM. This role is subject to a 6 months probationary period.

What do we expect from a Wellbeing Officer (Trustee)?

Please note that you must agree with and fit the criteria below to be eligible to volunteer in this role:

● A self-starter who can volunteer with minimal supervision.

● Exceptional written and verbal communication skills.

● Friendliness, enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah.

● Reliable and regular volunteer.

● A team-player.

Additional:

● Experience of successfully working collaboratively.

● Preferably some experience of mentoring and/or supervision.

● Prior experience of wellbeing provision.

● Must be 18+ and live in the UK

Make A Smile is seeking a dedicated and knowledgeable Safeguarding Officer to help us ensure the safety and wellbeing of the children, families, and volunteers we support across the UK. If you have safeguarding experience and want to use your skills to make a meaningful impact, this role offers the chance to help shape safe, joyful experiences for vulnerable children.

About the Role

The Safeguarding Officer plays a central role in maintaining high safeguarding standards across all Make A Smile Chapters. You will work closely with the Recruitment Manager to deliver high‑quality safeguarding training to volunteers, ensuring they understand their responsibilities and feel confident when working with children.

You will also lead on maintaining and updating our safeguarding policies, liaising with relevant organisations to ensure they remain comprehensive, compliant, and aligned with current legislation. A key part of the role involves supporting local officers to ensure all volunteers have an up‑to‑date DBS check before attending events.

As the charity’s central point of safeguarding expertise, you will provide guidance on concerns, advise on escalation routes, and help embed a strong safeguarding culture throughout the organisation.

What We Need You to Do

- Deliver safeguarding training to volunteers
- Maintain and update safeguarding policies
- Ensure DBS compliance across all Chapters
- Provide guidance on safeguarding concerns
- Promote best practice and support volunteers
- Liaise with external organisations and stay up‑to‑date with legislation

Qualities and Experience

We are looking for someone with:

- Proven safeguarding experience (charity, education, healthcare, or social care preferred)
- Strong understanding of safeguarding legislation and best practice
- Excellent communication and organisational skills
- A calm, supportive, and approachable manner
- The ability to coordinate processes across multiple teams
- Good judgement, discretion, and attention to detail
- A commitment to Make A Smile’s mission and values

How This Role Helps Make A Smile

The Safeguarding Officer ensures Make A Smile can operate safely, responsibly, and confidently. Your leadership protects children, supports volunteers, and strengthens trust with families and partners. By maintaining robust safeguarding processes, you enable us to continue delivering magical, meaningful experiences to vulnerable children across the UK.

TVS is a small, volunteer-led charity dedicated to working with rural schools in South Africa, aiming to empower vulnerable children through education.  We are recruiting a team of volunteers to work with our trustees to help us to continue our work to transform lives. If you are passionate about building relationships and driving positive change, you could make a significant impact as a volunteer Corporate Partnerships Officer, helping our charity connect with businesses, develop collaborative projects, and secure crucial support for our cause.

In this role you would advise our board on developing strategies and take on a variety of responsibilities such as

Conducting prospect research to identify potential corporate partners

Securing new partnerships with firms whose values align with the charity.

Relationship building maintaining regular, high-quality communication with partners

Organising and facilitating employee-led fundraising initiatives

Representing the charity at networking opportunities to raise the profile of the organization.

If you have experience in business development, networking, or simply a desire to make a difference, we encourage you to join us. You would be working remotely but would be at the heart of our organization, meeting up regularly, online or in person, with our trustees and fellow volunteers.

Volunteer:  Volunteer Community Outreach Officer

Location: Off-site with occasional in-person activities

Reports to: Volunteer Manager

Support Connect and Inspire Local Volunteers for ROLDA UK!

Are you interested in animal welfare and want to make a positive difference in your community? ROLDA UK are now seeking Volunteer Community Outreach Officer to help reach out to local volunteers, facilitate small activities in the community, and raise awareness of our charity's mission to rescue and rehabilitate stray and abandoned animals.

Your Role

• Help ROLDA UK build a local presence within your community by networking and growing local volunteers who are interested in animal welfare and ask them to join you.

• Create new opportunities within your local community and grow a network of volunteers who can get involved in local fundraising events like charity walks, bake sales, and helping to run local stalls etc.

• Inspire and encourage local volunteers to join your community group, collaborate, share ideas, and plan effective activities.

• Help raise awareness about ROLDA UK within your community by recruiting for volunteers to join your hub and help build local networks.

• Support your local community hub by organising regular online and in-person gatherings. Attend community events to discuss ROLDA UK’s work and encourage others to support the cause.

What We’re Looking For

• Friendly and approachable people who enjoy meeting and engaging with people.

• Good communicators who can share information and encourage others to get involved.

• Passionate about animal welfare and interested in fundraising locally to help support stray and abandoned animals.

• Organised and enthusiastic to help with planning local activities, promotion and helping out at local events.

Who Should Apply?

• Anyone interested in helping animals and becoming a part of their local community.

• Individuals who enjoy working with others and bringing people together.

• People looking for a rewarding way to volunteer and make a difference at home.

Time commitment and what’s in it for you

•  Flexible volunteer hours (for this role we just ask for a minimum of 5 hours+ a week) and give as much or as little time as you like.

• Meet like-minded people and be part of a friendly and supportive team.

• Gain valuable experience in community engagement, activities, and event planning.

• Make a difference by helping ROLDA UK grow its local presence and support more animals in need.

If you’d like to connect with others, support a great cause, and help make a difference for animals, we’d love to hear from you!

Join us today and be part of something special.

ROLDA does not support visa applications for volunteers. All in-person volunteers must have the legal right to volunteer in the country where they are located. It is the volunteer's responsibility to ensure they meet the necessary visa and work authorisation requirements before participating in any activities with ROLDA. However, remote volunteer roles do not require a visa, as they can be performed from anywhere.

This Role Protects Our People and Our Purpose

At Tell My Truth and Shame the Devil C.I.C., our work intersects with survivors of CSA, vulnerable young people, and marginalised communities. Content, engagement, and community interaction can surface trauma, risk, or harmful behaviours. The Community Moderation & Safeguarding Officer ensures that all digital and community spaces operate safely, ethically, and responsibly, protecting members, volunteers, and the CIC itself.This is not a passive role. It is a high-responsibility, systems-driven position where vigilance and structured response are critical.

Purpose of the Role

This role is responsible for:

• Protecting members from harm
• Preventing retraumatisation
• Upholding community standards
• Supporting moderators and volunteers
• Ensuring safeguarding procedures are followed in real time

The role-holder ensures that the community does not drift into chaos, harm, or uncontained disclosure.

About the role:

To manage safeguarding and moderation protocols across all digital platforms and community touchpoints, acting as the first point of escalation for risk, abuse, or harmful content.

To uphold UK safeguarding compliance, maintain accurate records, support moderation teams, and advise leadership on risk trends, mitigation, and community safety — protecting trust and ethical engagement.

Experience Qualification and Requirements

Essential experience

• Practical experience in safeguarding, child protection, or vulnerable-adult contexts, or closely related roles involving risk assessment and duty of care.
• Background in social care, youth work, education, community services, mental health, or survivor-support environments with sensitive disclosures.
• Experience moderating online communities or managing safety in digital spaces, particularly those involving vulnerable or at-risk groups.
• Proven ability to identify risk, assess severity, and respond appropriately, including recognising when immediate escalation is required.
• Experience handling incidents and maintaining clear, factual documentation and records in line with safeguarding expectations.
• Experience contributing to or applying safeguarding policies, protocols, or guidance in real-world settings.

Essential skills

• Strong understanding of safeguarding principles, boundaries, confidentiality, and safe handling of disclosures.
• Ability to apply a trauma-informed approach, communicating calmly and respectfully while prioritising safety and dignity.
• Clear written communication skills for incident logs, escalation summaries, and internal reporting.
• Sound judgement and emotional resilience when working with distressing or sensitive material.
• Ability to support and guide volunteers, providing clear advice and reassurance on moderation decisions.
• High attention to detail and commitment to data accuracy, confidentiality, and safeguarding compliance.
• Confidence following structured protocols, checklists, and escalation routes without deviation.

Desirable (not required)

• Experience with CSA, exploitation, domestic abuse, or safeguarding-led community organisations.
• Experience delivering safeguarding or moderation training to volunteers or staff.
• Familiarity with UK safeguarding expectations and referral processes.
• Confidence using shared digital tools such as Teams, spreadsheets, forms, and incident trackers.

Formal qualifications

• Formal qualifications are not required; equivalent professional experience is essential.
• Full training will be provided on CIC-specific safeguarding and moderation protocols.

Main Responsibilities/ Key Duties

• Develop, implement, and maintain clear moderation and safeguarding frameworks that are trauma-informed, practical, and consistently applied across all CIC platforms.
• Monitor all community spaces to identify harmful or abusive behaviour, boundary violations, and high-risk disclosures involving children, survivors, or vulnerable adults.
• Take timely moderation action in line with protocols, including content removal, access restrictions, warnings, or escalation to safeguarding leads.
• Escalate safeguarding incidents promptly and accurately in accordance with CIC procedures, prioritising cases involving immediate or serious risk.
• Maintain accurate, confidential records of incidents, actions taken, outcomes, and follow-ups to ensure accountability and audit readiness.
• Support a safe and respectful community culture by reinforcing behaviour standards, tone-of-voice guidance, and survivor-centred practices.
• Train and support volunteers in trauma-informed moderation, safeguarding awareness, confidentiality, and correct escalation pathways.
• Review incident trends and recurring risks, recommending improvements to moderation systems, guidance, and preventative controls.
• Liaise closely with Social Media Engagement Officers, Campaign Managers, and Membership & Community Directors to ensure joined-up safeguarding practice.
• Contribute to continuous improvement by supporting updates to policies, protocols, response scripts, and internal safeguarding documentation.

This role is not suitable if you:

• Avoid conflict or risk
• Seek casual, low-commitment volunteer work
• Are unable to follow structured protocols
• Prefer creative or posting roles over operational responsibility
• Expect immediate paid employment

Important to Be Clear

• This is a volunteer role during the build phase
• It carries real responsibility and accountability
• Paid roles will emerge as funding and sustainability allow

Next Steps

Shortlisted applicants will be invited to:

• A values-led and ethics conversation
• A practical safeguarding scenario discussion

If you believe that safety and ethical oversight are as important as strategy and content, this role is for you.

A Final Word

Safeguarding is about people, not procedures.

If you know that:
Protection requires vigilance and structure
Documentation is a safeguarding responsibility
Ethical oversight keeps trust intact

Description
Reports to: Chief Executive Officer
Direct Working Relationships: C-Level Executives, National Research, Policy, Ethics, Research Reporting, and Local Operations
Location: Remote, UK-based
Time Commitment: Part-time | Flexible hours | Long term commitment

About the Role
We are seeking a volunteer Chief Operating Officer (COO) to provide strategic and operational leadership across our national and local operations. Reporting directly to the Chief Executive Officer, the COO will play a pivotal role in ensuring effective delivery of projects and research, maintaining ethical and operational standards, and driving continuous improvement across all organisational systems and processes.

This is a senior voluntary position ideal for an experienced operations or strategy leader who thrives in a collaborative environment and wants to make an impact in the not-for-profit or research sector.

Please note: This is a voluntary and unpaid role. There is no direct financial compensation or future paid opportunity attached.

Key Responsibilities

• Provide executive oversight of Policy, Ethics and Research Reporting, National Operations, and Local Operations (including projects and research).

• Oversee operational delivery to ensure smooth, ethical, and effective implementation of all projects.

• Lead the optimisation of systems, structures, and processes to maximise organisational efficiency.

• Ensure resource allocation is effective and aligned with strategic goals.

• Support and collaborate with C-Level colleagues to drive organisational progress.

• Attend high-level meetings and provide regular operational updates and recommendations.

• Act as a key decision-maker in operational strategy, compliance, and performance management.

• Support and coach department heads and senior managers to strengthen internal leadership capacity.

• Step in to provide hands-on support to other C-Level officers and direct reports when needed.

What We're Looking For
We’re looking for a confident, experienced, and adaptable leader who can bring structure, strategy, and calm to a dynamic environment. You’ll be most successful in this role if you have:
• Significant experience in operations management, project delivery, or organisational leadership.
• Proven ability to oversee multiple teams or departments in complex environments.
• Strong ethical grounding and commitment to compliance and transparency.
• Excellent organisational, problem-solving, and communication skills.
• A hands-on, solutions-focused approach with the ability to balance strategy and execution.
• Experience mentoring or managing senior leaders or functional heads.
• Comfort working remotely with cross-functional, volunteer-led teams.
• A collaborative, supportive leadership style and openness to learning and adaptation.
• An understanding of the not-for-profit, research, or policy sectors (advantageous but not essential).

What You’ll Gain
• The opportunity to lead national operations for a values-led organisation making a tangible impact.
• Executive-level experience within a collaborative, mission-driven C-Suite.
• The chance to refine strategic and operational leadership skills in a complex, real-world setting.
• Recognition through:
o LinkedIn testimonial and reference
o A public thank you post
o Permission to list the organisation as an employer on your CV/LinkedIn
o A written reference upon completion of your commitment

Important Information
This is a voluntary position. There is no financial payment, benefits, or employment status. This opportunity is ideal for seasoned operations leaders or executives seeking to contribute their expertise to a meaningful, values-driven mission and support the growth of an impactful organisation.

Apply Now
If you’re ready to help shape the strategic and operational backbone of a growing organisation and support our mission through effective leadership, we’d love to hear from you.