Community engagement project manager volunteer roles

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Help4Homeless is looking for an Event Organisation Manager to lead creative fundraising events that directly support people experiencing homelessness in Peterborough. This is a flexible, remote volunteer role where your ideas can turn into real-world impact.

�� About Help4Homeless

Help4Homeless is a youth-led initiative founded in Peterborough with a simple mission: provide practical support to people sleeping rough through £10 wellbeing packs.

Each pack includes essentials like socks, hygiene products, snacks, and warmth items, and 100% of donations go directly into these packs. No admin fees, no overheads, just real help for real people.

�� The Role

As Event Organisation Manager, you’ll take the lead in planning and coordinating fundraising events and campaigns that grow awareness and raise vital funds.

�� Key Responsibilities

• Plan and organise fundraising events (online and community-based)
• Develop creative campaign ideas (e.g. challenges, themed events)
• Coordinate timelines and ensure events run smoothly
• Work with the wider team to promote events and maximise reach
• Track outcomes and suggest improvements for future events

�� Who We’re Looking For

• Organised and proactive
• Interested in event planning, fundraising, or community work
• Creative thinker with strong ideas
• Good communication and teamwork skills
• Passionate about making a difference

No formal experience required, just commitment and initiative.

�� Why Join?

• Make a direct impact in your local community
• Gain hands-on experience in event management and leadership
• Be part of a fast-growing, youth-led project
• Flexible, remote volunteering
• Build skills for future careers

�� Our Current Campaign

We’re currently running “31 Days, 31 Packs” (May 2026), aiming to fund one wellbeing pack per day. Your role will help shape and deliver campaigns like this.

This role is hybrid based in Birmingham Third Space (687 Stratford Road, B11 4DX)

Volunteers are an integral part of Human Appeal’s success. They are the ones that create real change for those most in need. This is your chance to meet new people, gain new skills and experience and have fun whilst being part of a great cause.​ We are looking for a engagement intern to assist the fundraising and engagement team in developing events, project management and admin support..

Main tasks:

• Administrative tasks such as collating data, contacting signups for pledges, various challenges, deployments and events. 
• Assist with administrational tasks relating to fundraising 
• Create content for social media
• Contact guests who have booked for events
• Research venues, catering and other fundraising related tasks for upcoming events 
• May be asked to go to occasional events dependent on location ​

Skills and Abilities​:

• A good understanding of humanitarian relief
• Effective written and oral communication skills 
• Good content creating and social media skills
• Problem solving skills 
• Ability to prioritise your workload 

Benefits of volunteering with us​:

• Experience of volunteering in an international charity
• Great experience for gaining employment
• Experience of operating within the outreach division of a large organisation
• Excellent training opportunities
• Opportunity to develop knowledge and skills within community engagement and outreach​
• Offer to provide references after 3 months of volunteering
• Support in developing your CV (should you want it)
• Opportunities to take part in Human Appeal events

Learning & Development​:

To enable you to take part in this opportunity Human Appeal will provide:

1. This is an unpaid position but we will pay for your “out of pocket” expenses in line with Human Appeal’s volunteer expenses policy
2. A detailed induction and training, providing all the information and skills needed 
3. A dedicated member of staff to provide ongoing support and supervision
4. A volunteer handbook that outlines all of the policies and procedures you will need to be aware of whilst volunteering

Volunteer Project & Outreach Assistant (Youth & Community Development)Help shape opportunities for young people in London while gaining hands-on experience in fundraising, outreach, and project delivery.

Skills Development Training (SDT) is a London-based organisation dedicated to empowering young people through creative, educational, and wellbeing-focused programmes. We are looking for a proactive and passionate Volunteer Project & Outreach Assistant to work closely with our Director and support the growth and delivery of our community initiatives.

This is a flexible opportunity (1–2 days per week, remote and/or in-person) ideal for someone looking to gain practical experience in the charity sector, social enterprise, or community development.

What you’ll be doing

• Supporting outreach and engagement with young people, partners, and community organisations

• Assisting with fundraising activities, including research and identifying funding opportunities

• Helping to promote programmes and events (social media, email, and local outreach)

• Providing general administrative support (emails, documents, coordination)

• Contributing ideas to grow the organisation’s impact and visibility

• Assisting in the planning and delivery of workshops, events, or training sessions

What we’re looking for

• Strong interest in youth development, community work, or social impact

• Good communication and organisational skills

• Self-motivated and able to take initiative

• Basic digital skills (email, documents, social media)

• A positive, can-do attitude and willingness to learn

What you’ll gain

• Direct experience working with a grassroots organisation making real community impact

• Insight into fundraising, outreach, and project management

• Mentorship and support from an experienced Director

• Opportunity to build your CV and develop practical skills

• Potential pathway to future paid opportunities or references

We welcome applicants from all backgrounds, especially those passionate about supporting young people and making a difference in their communities

Job description:

We are looking for few candidates to join our volunteer human resource programme and gain real world experience in your chosen field. While we only have few vacancies available through this programme, other options are available if your skills match our criteria.

About the Role

The HR Programme Manager is a strategic leadership role responsible for overseeing the HR Programme and managing the HR Liaison. This position ensures the successful delivery of the HR Programme, aligning it with organisational goals and fostering a culture of continuous learning and professional growth. The Programme Manager will work closely with senior leadership, Heads of Department (HoDs), and the HR Liaison to design, implement, and refine the programme, ensuring it meets the needs of participants and the organisation.

Key Responsibilities

1. Strategic Oversight of the HR Programme

• Develop and execute the strategic vision for the HR Programme, ensuring alignment with organisational objectives.
• Collaborate with the Director: HRBP, Legal, IT & HR Programme to define programme goals, KPIs, and success metrics.
• Continuously evaluate and refine the programme to address emerging needs and industry trends.

2. Team Leadership & Management

• Manage and mentor the HR Liaison, providing guidance and support to ensure effective programme execution.
• Foster a collaborative and results-driven team culture, encouraging innovation and accountability.

3. Stakeholder Engagement

• Build and maintain strong relationships with Heads of Department (HoDs) and external partners to ensure programme relevance and impact.
• Act as the primary point of contact for senior stakeholders, providing regular updates on programme progress and outcomes.

4. Programme Design & Implementation

• Oversee the design and delivery of HR Programme content, ensuring it meets the developmental needs of participants.
• Coordinate with internal and external facilitators to deliver high-quality training sessions, workshops, and resources.
• Ensure the integration of feedback from participants and stakeholders to enhance programme effectiveness.

5. Monitoring & Evaluation

• Establish a robust monitoring and evaluation framework to track participant progress and programme impact.
• Analyse data to identify trends, challenges, and opportunities for improvement.
• Prepare comprehensive reports for senior leadership, highlighting achievements, challenges, and recommendations.

6. Communication & Advocacy

• Promote the HR Programme across the organisation, ensuring high visibility and engagement.
• Develop communication strategies to highlight success stories and programme benefits.

Required Skills

• Strategic Thinking: Ability to align the HR Programme with organisational goals and adapt to changing priorities.
• Leadership & Team Management: Proven experience in leading and mentoring teams to achieve results.
• Stakeholder Management: Exceptional relationship-building skills to engage and influence senior leaders and cross-functional teams.
• Project Management: Strong organisational skills to manage complex programmes, budgets, and timelines.
• Analytical Skills: Ability to analyse data, identify trends, and make data-driven decisions.
• Communication: Excellent written and verbal communication skills to articulate programme vision and outcomes.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
• 5+ years of experience in programme management, learning and development, or a related field.
• Experience in designing and implementing professional development programmes.

Job Types: Part-time, Volunteer

Benefits:

• Work from home

Application question(s):

• Are you sure you can commit to this being a non-paid role?
• Can you commit to 16 weeks ?
• Do you have access to personal PC or laptop?

Work Location: Remote

We are seeking an Email Marketing & Retention Manager to help build, improve, and manage the communication systems that support audience engagement, membership retention, fundraising campaigns, and community growth across the organisation.

About the role:

As Email Marketing & Retention Manager, you will be responsible for developing and implementing email marketing strategies, retention campaigns, and audience communication systems that strengthen relationships with members, supporters, and the wider community.

You will help create structured communication journeys that improve engagement, increase retention, and support organisational growth through ethical and mission-aligned marketing practices.

This role sits at the intersection of CRM management, analytics, automation, content strategy, and customer experience. Your work will directly affect how people connect with the organisation, engage with campaigns, participate in membership services, and remain informed about our work and mission.

Experience Qualification and Requirements

Formal qualifications are desirable but STRONG experience, initiative, and passion beat and top this always.

Main Responsibilities / Key Duties

· Develop, manage, and optimise email marketing campaigns across onboarding, newsletters, fundraising, retention, and community engagement.

· Build and maintain automated communication workflows and audience journeys.

· Manage audience segmentation to ensure communications are personalised, relevant, and effective.

· Work with the Analytics and Insights team to monitor, analyse, reforecast, and report campaign performance.

· Track retention, engagement, conversion, and communication performance metrics.

· Collaborate with design and content teams to create engaging email templates, messaging, and campaign visuals.

· Ensure consistency in tone, branding, and messaging across all communication channels.

· Manage CRM systems, subscriber databases, and email marketing platforms effectively.

· Ensure accurate data flows between CRM systems, automation tools, and analytics platforms.

· Support fundraising and promotional campaigns through strategic communication planning.

· Implement A/B testing and optimisation strategies to improve campaign performance and engagement.

· Monitor the effectiveness of offers, promotions, and retention campaigns within target audiences.

· Maintain audience lists and communication systems in compliance with GDPR and ethical data practices.

· Support the development of long-term retention and community engagement strategies.

· Document workflows, reporting processes, and campaign structures clearly for continuity and collaboration.

· Work within existing organisational systems while recommending improvements where appropriate.

· Collaborate with safeguarding, digital, and operations teams when handling sensitive or protected audience data.

Essential Skills and Experience

· Minimum of 3+ years experience in Email Marketing, CRM, or Retention Management.

· Strong experience managing email marketing campaigns from planning through execution and reporting.

· Practical experience using email marketing platforms such as Mailchimp, HubSpot, Salesforce Marketing Cloud, Klaviyo, or similar systems.

· Strong written and verbal communication skills.

· Experience using analytics and data insights to improve audience engagement and retention.

· Ability to manage multiple campaigns, workflows, and deadlines effectively.

· Understanding of CRM systems, automation tools, and audience segmentation strategies.

· Strong organisational skills and attention to detail.

· Ability to work collaboratively across digital, design, and content teams.

· Understanding of GDPR principles and ethical communication practices.

· Equivalent professional or voluntary experience accepted.

Desirable Skills and Experience

· Experience working within non-profit, CIC, advocacy, or community-led organisations.

· Experience supporting fundraising or membership campaigns.

· Familiarity with SMS marketing, push notifications, or multi-channel retention systems.

· Experience building automated customer or member journeys.

· Understanding of behavioural engagement and retention strategy.

· Experience using reporting dashboards and campaign analytics tools.

· Experience working in media, education, healing, or social impact environments.

What This Role Requires:

· Strong understanding of email marketing systems and retention strategy.

· Ability to create audience-focused communication campaigns.

· Understanding of CRM management and audience segmentation.

· Confidence working with analytics, reporting, and performance tracking.

· Ability to work independently while collaborating within wider digital systems.

· Comfort working within safeguarding, ethical communication, and data protection frameworks.

· formal qualifications is desirable but STRONG experience and passion beats and tops this always.

What This Role Offers You:

· Founding role in a community-owned digital infrastructure and communications project.

· Leadership-level experience building ethical communication systems for social impact.

· Opportunity to develop advanced skills in CRM, retention, automation, and digital engagement strategy.

· Direct contribution to education, membership, healing, and survivor-centred services.

· Experience working alongside digital teams, strategists, designers, and systems leads.

· Priority consideration for future paid roles as the C.I.C. becomes financially sustainable.

What This Role Is Not For:

· People only interested in commercial or profit-driven marketing.

· Anyone uncomfortable working with serious or sensitive subject matter.

· Those seeking immediate or guaranteed income.

· Individuals unwilling to work with data, reporting, or structured communication systems.

· People who prefer not to work within shared systems, ethical standards, and collaborative processes.

If you believe communication should build trust, empower communities, and strengthen collective growth — and that ethical digital engagement can support healing, education, and social transformation — this role gives you the chance to help build the communication foundations of Tell My Truth and Shame the Devil C.I.C.

Role Summary

If you have a senior financial background and a passion for global justice and disability inclusion, we’d love to hear from you. The role will serve on both our Board and our Finance and Audit Committee. Experience working with UK charities, either in finance, governance or audit, is desirable, but not essential. The role would suit an experienced Trustee, or someone considering their first Trustee role. This role will oversee the charity’s financial performance and position, financial governance, and investment management. 

Please note that we will review applications as they are received, so early applications
are encouraged.

About Us

For over 115 years, CBM has been transforming lives around the world. We work with local partners, making sure people with disabilities in some of the world’s poorest communities have access to healthcare, education and a future where they can thrive. As an organisation based on Christian values, we welcome staff of all faiths and none in our work to build an inclusive world in which all people with disabilities enjoy their human rights and achieve their full potential.

Please download the Recruitment Pack for full details and how to apply.