Economic volunteer roles

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Role – Community Engagement Volunteer

Are you passionate about supporting the Armed Forces Community? Could you help to raise awareness for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people and some occasional free time.

What is a Community Engagement Volunteer?

As a community engagement volunteer, you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community. We want to ensure that our Armed Forces community knows that SSAFA is here to help and that we need the public’s support to continue offering our services.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families.

A varied programme of awareness raising also keeps the SSAFA profile high in the local community, so everyone knows who we are and how we can help.

When would you be needed and where would you be based?

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

Event Champions

Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.

Activity Organisers

Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.

Promoting SSAFA Services

Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.

SSAFA Storytellers

Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.

Community Connectors

Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects

Fundraising Heroes

Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.

Administrators

Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others and make a difference.

• Give tangible and practical support to your local branch by raising awareness of SSAFA.

• Support from your local SSAFA branch and SSAFA Community Engagement Manager.

• Experience, training and skills that you can highlight on your CV and in job interviews.

• Better physical and mental health – studies show that volunteers live longer and experience

lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role 

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep

clients, their families safe and personal information safe.

• Access to a range of e-learning courses and marketing materials.

• Access to support from across SSAFA.

• Reimbursement of out-of-pocket expenses.

• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people.

• Confident people who feel happy to engage with the public, potential clients, volunteers and

SSAFA colleagues face-to-face.

• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.

• Ability to maintain confidentiality and keep information safely.

• Access to public transport or a car to get to events if necessary.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

TRUSTEE VACANCY | COVENTRY CITIZENS ADVICE
Volunteer | Board Role | Coventry | ~5–7 hours/month | Reviewed regularly

──────────────────────────────────────────

Coventry Citizens Advice is recruiting new trustees to join its Board of Directors.

We are one of the largest local Citizens Advice charities in England, helping more than 14,000 people each year with issues including debt, housing, welfare benefits and fuel poverty. For over 80 years we have been a trusted source of free, independent advice for the people of Coventry — and demand for our services has never been higher.

This is a genuine governance role. You will help set our strategic direction, oversee our finances, ensure we meet our legal duties as a charity, and hold the organisation accountable to the communities it serves. We want trustees who engage with the detail and bring their professional judgement to decisions that matter.

WHAT WE ARE LOOKING FOR

No previous trustee or board experience is required — just sound independent judgement, strong communication skills, and a commitment to public service.

We are particularly keen to hear from candidates with experience in:
→ Law
→ Fundraising
→ Research and Campaigns

These areas are of direct strategic importance to our work, and applicants with this background will be especially welcomed.

THE ROLE

- Time commitment: approximately 5–7 hours per month (meetings held in the evenings)
- Voluntary and unpaid; reasonable expenses reimbursed
- Full induction and ongoing training provided

WHAT YOU WILL GAIN

- Real experience of charity governance and strategic leadership
- Development of financial, legal and governance skills
- A meaningful leadership credential for your CV
- The opportunity to make a direct difference to thousands of lives in Coventry

WHO WE WANT TO HEAR FROM

We are committed to a board that reflects the diversity of the communities we serve. We actively welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black, Asian and Minority Ethnic (BAME) communities. All backgrounds and employment histories are welcome.

HOW TO APPLY

Download the application form and read our Trustee Recruitment Pack.

Please do not send a CV without an application form — it will not receive a response.

Applications are reviewed on a rolling basis. Closing date: 30 July 2026.

──────────────────────────────────────────
Coventry Citizens Advice | 1–7 Station Street East, Foleshill, Coventry CV6 5FL
Registered charity. Trustee positions are voluntary and unpaid.

Director of Services & Impact (Volunteer Role)

Join Unlock YOUR Potential and Lead Programmes That Transform Lives

Role: Director of Services & Impact (Volunteer Position)
Location: Hybrid (London)
Time Commitment: Approximately 4 hours per week
Reporting To: Founder and Executive Director
Organisation: Unlock YOUR Potential

About Unlock YOUR Potential

Unlock YOUR Potential is a new London-based charity dedicated to empowering adults from socio-economically disadvantaged backgrounds through career coaching, employability skills, personal development, wellbeing support, life coaching, mentoring, and access to opportunities that help individuals build brighter futures.

We believe that everyone deserves the opportunity to achieve their full potential, regardless of their background or circumstances. Through innovative programmes, mentoring, coaching, wellbeing initiatives, and strong partnerships, we help people develop the confidence, skills, resilience, and opportunities they need to thrive.

As we continue to grow, we are looking for an experienced, passionate, and strategic Director of Services & Impact to lead the development, delivery, quality, and evaluation of our programmes and services.

The Opportunity

This is a unique opportunity to take on a senior leadership role within an ambitious and purpose-driven start-up charity.

As Director of Services & Impact, you will be responsible for ensuring that our services are impactful, evidence-based, responsive to community needs, and aligned with our mission. You will oversee programme development and delivery while helping the charity understand, measure, and communicate the difference it makes.

Working closely with the Founder, Trustees, Programme Coordinator, Monitoring & Evaluation Lead, volunteers, beneficiaries, and partners, you will help shape services that empower people to achieve meaningful and lasting change.

Your leadership will ensure that every programme we deliver contributes to our vision of helping people unlock their potential and create brighter futures.

Key Responsibilities

1. Strategic Leadership of Services

• Lead the development and delivery of the charity’s programmes and services.
• Ensure services are aligned with organisational objectives and community needs.
• Identify opportunities to expand, improve, and innovate service delivery.
• Contribute to the charity’s strategic planning and long-term development.

2. Programme Development and Oversight

• Provide oversight of all programmes and activities.
• Support the design and implementation of new initiatives.
• Ensure programmes are delivered consistently and effectively.
• Promote high standards of quality and participant experience.
• Monitor programme performance and outcomes.

3. Impact Measurement and Evaluation

• Work closely with the Monitoring & Evaluation Lead to develop impact measurement frameworks.
• Ensure robust systems are in place to monitor outcomes and effectiveness.
• Review programme data and feedback to identify successes and areas for improvement.
• Promote evidence-based decision-making across the organisation.

4. Beneficiary Experience and Outcomes

• Champion the needs and voices of beneficiaries.
• Ensure programmes are inclusive, accessible, and responsive.
• Support the development of participant feedback mechanisms.
• Help ensure individuals receive a positive and empowering experience.

5. Leadership and Team Development

• Provide guidance and support to programme volunteers and leaders.
• Work closely with the Programme Coordinator and wider volunteer team.
• Foster a culture of collaboration, learning, and continuous improvement.
• Support volunteer development and capacity building.

6. Partnerships and Collaboration

• Collaborate with community organisations, employers, training providers, and other stakeholders.
• Support the development of strategic partnerships that strengthen programme delivery.
• Represent the charity at meetings, events, and networking opportunities where appropriate.

7. Reporting and Impact Communication

• Contribute to reports for trustees, funders, partners, and stakeholders.
• Help communicate programme outcomes and impact stories.
• Support funding applications by providing evidence of need, outcomes, and effectiveness.
• Assist with the preparation of annual impact reports.

Services You May Help Oversee

1. Career Coaching Programme

Supporting adults to explore career pathways, set goals, and build confidence.

2. Employability Skills Programme

Providing practical skills development including CV writing, interview preparation, networking, and job search support.

3. Personal Development Academy

Delivering confidence-building, leadership, communication, and personal growth programmes.

4. Wellness and Resilience Programme

Supporting wellbeing, resilience, motivation, and personal empowerment.

5. Corporate Mentoring Programme

Connecting participants with professional mentors and industry experts.

6. Opportunity Hub

Providing access to volunteering, work experience, apprenticeships, internships, and employment opportunities.

Skills and Experience

We welcome applications from individuals with a range of professional and lived experiences.

You may have experience in:

• Programme management
• Service delivery
• Charity leadership
• Community development
• Employability services
• Education and training
• Social impact measurement
• Coaching or mentoring programmes
• Project management
• Public or voluntary sector leadership

We are particularly looking for someone who:

• Has strong strategic thinking and leadership skills.
• Is passionate about helping people achieve their potential.
• Can oversee multiple projects and priorities.
• Has excellent communication and stakeholder engagement skills.
• Understands programme design, delivery, and evaluation.
• Is committed to continuous improvement and learning.
• Can inspire and support volunteers and programme teams.

Previous experience in service management, programme leadership, or impact-focused roles would be advantageous but is not essential.

What You’ll Gain

By volunteering with Unlock YOUR Potential, you will:

• Take on a senior leadership role within a growing charity.
• Help shape programmes that create meaningful social impact.
• Gain experience in charity leadership, programme development, and impact management.
• Work alongside passionate volunteers, trustees, and partners.
• Build your strategic leadership and governance experience.
• Expand your professional network across the charity, community, and corporate sectors.
• Make a lasting difference in the lives of individuals and communities across London.

Why This Role Matters

At Unlock YOUR Potential, our programmes are the heart of everything we do.

As Director of Services & Impact, you will help ensure that every service we deliver is effective, empowering, and capable of creating lasting change. You will help us understand what works, improve what we do, and demonstrate the real difference our charity is making.

Your leadership will help transform ambition into action, support into opportunity, and potential into achievement.

Our Commitment to Inclusion

Unlock YOUR Potential is committed to creating an inclusive, welcoming, and diverse organisation where everyone feels valued, respected, and able to contribute.

We welcome applications from individuals of all backgrounds and experiences and particularly encourage applications from those with lived experience of social and economic disadvantage and those who can bring diverse perspectives to our work.

We believe that diversity strengthens our programmes, our organisation, and our impact.

How to Apply

If you are passionate about programme development, service excellence, impact measurement, and helping people create better futures, we would love to hear from you.

Join us and help lead the services that empower individuals, strengthen communities, and unlock opportunities across London.

Together, we can deliver programmes that change lives, create lasting impact, and help people realise their full potential.

Role Summary

If you have a senior financial background and a passion for global justice and disability inclusion, we’d love to hear from you. The role will serve on both our Board and our Finance and Audit Committee. Experience working with UK charities, either in finance, governance or audit, is desirable, but not essential. The role would suit an experienced Trustee, or someone considering their first Trustee role. This role will oversee the charity’s financial performance and position, financial governance, and investment management. 

Please note that we will review applications as they are received, so early applications
are encouraged.

About Us

For over 115 years, CBM has been transforming lives around the world. We work with local partners, making sure people with disabilities in some of the world’s poorest communities have access to healthcare, education and a future where they can thrive. As an organisation based on Christian values, we welcome staff of all faiths and none in our work to build an inclusive world in which all people with disabilities enjoy their human rights and achieve their full potential.

Please download the Recruitment Pack for full details and how to apply.

Position Overview

Based in the coastal town of Fort Dauphin in the southeast of Madagascar, this post will provide support to our Environment and Conservation projects implemented by the NGO. The successful candidate will work within a combined national and international team to assist in the development of projects, from initial planning stages to final evaluations. Primary responsibilities include the writing of donor reports and proposals, providing additional support to the project team surrounding project management and monitoring and evaluation. The role is predominantly office-based with some bush travel. The diversity of activities undertaken will provide a wide-ranging experience for an early career development professional who can effectively and efficiently deal with a comprehensive range of tasks related to the complex world of overseas development.

Location: Fort Dauphin, Anosy Region, Madagascar
Timeframe: 1 year, extendable
Terms and conditions: Voluntary with local monthly stipend towards accommodation and contribution to insurance of £650

Customer Service / Reception Volunteer

We’re looking for a friendly volunteer to be the first point of contact for clients visiting our Guildford office on Wednesdays and to start as soon as possible

What will you do?

Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:

• Ensuring relevant forms are completed
• Assigning clients to Advisers for more detailed support
• Booking appointments
• Monitoring the flow of clients in the drop-in
• Assist clients with form filling
• Complete day sheets
• Scan and upload documents to case recording system
• Write up notes on case recording system
• When the the drop-in service is at full capacity, ensuring that you understand the client’s issue and support them by providing information, signposting them to another, more appropriate organisation or another CASWS drop-in

Provide administrative support, including:

• Monitoring emails
• Answering client enquiries by email and phone
• Sending out appointment information

What’s in it for you?

• We will provide full training for your role
• You will gain and build on valuable skills and experience, such as communication, IT skills and working in a team
• You will increase your employability
• You will contribute to the smooth running of the advice service which makes a real difference in people’s lives

And we’ll reimburse you too.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• be calm under pressure
• be able to demonstrate resilience with challenging clients
• have good IT skills
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role.

We ask all our volunteers to commit to volunteering one day a week for at least a year.

How much time do you need to give?

We are looking for someone to cover reception duties on Wednesdays in our Millmead, Guildford office between 9am and 4pm.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you would like to discuss any aspect of the role description and how we can best support you, please contact us.

Interested?

Please click on "How to apply"

Please note, we do not accept CVs and Cover letters as application for this volunteer role. 

Next stages – Taster session

Once you’ve submitted your application, if shortlisted, you’ll be invited to an online taster session, which will provide an overview of volunteering for CASWS and the role itself. We plan to hold this on a Monday or Tuesday in June.

If you know you are not available on a Monday or Tuesday, please indicate this in your application, as we may be able to accommodate and have the session on a Wednesday.