92 Homelessness volunteer roles

Administration Support Volunteer

When someone reaches out to us, often in a moment of crisis, our administration support volunteers are one of the first voices they hear. You make sure that voice is calm, kind, and helpful.

You support people in a housing crisis, as well as offering assistance and information to supporters, volunteers, and members of the public who get in touch by phone, email, or in person. Working alongside our trained staff, you’ll help answer calls to our support line and keep things running smoothly across our office and support centre.

A big part of this role is helping the office runs smoothly day to day. That means getting involved in a wide variety of tasks, from supporting our databases and keeping records up to date, to helping with general admin, organising information, and making sure everything is where it needs to be so the staff and volunteer team can focus on supporting people. You’ll also help us keep accurate records so that people get the right support at the right time.

You’ll be helping with things like:

• Being a friendly first point of contact by phone, email, or at the door. 
• Listening carefully and recording important information accurately. 
• Supporting people with enquiries and helping them feel heard and understood. 
• Helping keep our databases and records up to date. 
• Supporting a wide range of daily admin tasks across the office. 
• Keeping the office organised so the team can focus on supporting people. 
• Helping prepare spaces for meetings and everyday activity. 
• Filing, scanning, and handling post. 
• Making refreshments and helping create a welcoming environment. 
• Supporting with basic stock checks and office supplies. 

What matters most in this role

We don’t expect you to know everything already. What matters most is:

• You’re kind, patient, and a good listener. 
• You can stay calm when things feel busy or emotionally challenging. 
• You’re comfortable using a phone, email and a computer, Microsoft Office and happy to learn new systems. 
• You understand the importance of confidentiality and treating people with respect. 
• You’re reliable and willing to be part of a team that supports each other. 
• You’re happy to help with a mix of people-facing and computer-based tasks.

 What you’ll gain

You’ll receive a full induction and ongoing support so you feel confident in your role. This includes training in safeguarding, confidentiality, and the systems we use day to day.
Many of our volunteers find this role deeply rewarding, not just because of the skills they gain, but because of the part they play in supporting people through difficult moments. We’re also happy to provide a reference for future opportunities.
 

When you’ll volunteer
9:00 AM – 1:00 PM and/or 1:00 PM – 5:00 PM, Monday to Friday. 
We ask for around one shift a week wherever possible, but we’re flexible. 

The Opportunity

After seven successful years, our current Treasurer is retiring, and we're looking for someone to guide the charity through its next chapter. You'll support our Head of Finance and build strong working relationships with the CEO and wider Board.

What You'll Do

• Chair the monthly Finance call
• Chair the Audit & Remuneration Sub-Committee (two meetings a year)
• Attend four Board meetings a year
• Hold regular one-to-one meetings with the Head of Finance
• Oversee audit and the auditor relationship
• Oversee banking and cash management, including authorising payments
• Be available for prompt responses to emails and calls, and attend our premises from time to time

What We're Looking For

Essential:

• The highest standards of personal integrity and professionalism
• A genuine interest in youth homelessness and supporting vulnerable young people
• Senior-level financial and accounting experience, including a recognised accountancy qualification
• Experience across management accounts, budgets, forecasts, cash-flow projections, statutory accounts and audit findings, plus financial governance, internal controls, risk management, reserves, investment oversight and organisational sustainability
• Sound judgement, independence of mind and the confidence to challenge constructively
• A collaborative approach, able to work well with the Chair, CEO, Head of Finance and fellow trustees
• Enough time and flexibility for the role, including approving payments and attending meetings in person

Desirable:

• Previous experience as a charity trustee, Treasurer or non-executive director
• Knowledge of charity accounting, including the Charities SORP, restricted and unrestricted funds, and reserves policies
• Understanding of trustees' and directors' legal and regulatory duties
• Experience with organisations funded through public-sector contracts, grants and mixed income
• Familiarity with safeguarding-led organisations

Do you want to help shape services that really work for the people who need them most?

Information about the role

As our Lived Experience Coordination Volunteer, you will help run our lived experience groups, support the everyday admin that keeps our programmes going, and help communicate with participants in a genuine, informed way. This is a flexible, varied role shaped around your strengths and availability.

Location: Hub/community/home based location, London.

Suggested contribution: Approximately 7 - 14 hours per month, flexible and to be agreed together

Availability: Volunteering will take place at a time that suits you, within Monday to Friday, 9am to 5pm

The above is the essential information you need to know. You can apply now or read on more for details. 

Main activities may include:

• Helping to establish and schedule regular group meetings across our lived experience groups. You are welcome to be involved in whichever group or groups feel right for you.

• Helping with room bookings, invoicing, and session logistics, including shopping for supplies and collecting and disseminating vouchers for participants.

• Keeping the attendance and payment spreadsheet up to date after sessions.

• Helping to write and design reports and newsletters that reflect the groups’ work and impact.

• Identifying and sharing free learning and development opportunities for participants.

• Accompanying the Lived Experience Coordinator to external meetings, such as with the council, when helpful.

This role fights the housing emergency by putting lived experience at the heart of how services are designed and delivered. Your involvement ensures that people most affected by housing insecurity have a real voice in our work, helping us build programmes that are more effective, more inclusive, and more human.

Benefits of volunteering with Shelter 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience 

This opportunity is open to anyone, but we particularly welcome applicants who have lived experience of the housing emergency. It would also be great if you are comfortable with basic tools like email or spreadsheets, or open to giving them a go. As well as an interest in event planning, support and coordination. The most important thing is that you are enthusiastic about tackling the housing emergency and want to help make a difference.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences. 

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance. 

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

• Regular reflective conversations and support if any aspect of the role becomes challenging.

• We will work together to identify areas where you would like to take a lead role and areas where you would prefer to support.

Next steps

You can apply online for this role now or if you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.

Volunteers play a key role in the provision of vital services to our clients.

Could you prevent loneliness and isolation in your community and become a befriender?

• Do you have 2-3 hours a week to give to a client suffering from loneliness or mental health? (For a mutual agreement of time and locations that meet clients’ needs)
• Can you offer support, through a listening ear and be a positive influence in a client’s life to help build self-esteem and confidence?
• Will you enable our clients to benefit from knowing someone is there to listen, be a friend, and check in on their wellbeing?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Key responsibilities

Your role will include, but is not restricted to the following tasks:

• Carry out weekly checks with the clients you are supporting. This can be in a variety of settings, e.g., family home, support home, or in the community (via face-to-face meetings, phone or video calls)
• Have fun, take clients on outings, and maybe share a hobby, sport, or an interest
• Collect prescriptions for clients and assist with their weekly shop
• Help clients rediscover social skills and confidence by building up and maintaining a close relationship
• Report any concerns to the Volunteer Coordinator

Skills required

No qualifications or volunteering experience is required; however, the below skills are essential:

• A non-judgemental approach
• Good listening and communication skills
• Reliable and trustworthy
• Respect confidentiality
• Be able to work on own initiative
• Ability to build effective working relationships with clients in a non-patronising way

Do you want to invest your time supporting women who are marginalised in Tower Hamlets? Do you feel called to social justice and want to do something about it? For over 20 years we have been supporting women involved in selling sex. Many of the women credit our Door of Hope project with being key to their sense of wellbeing whilst on the streets and for some, their exit from selling sex.

We are recruiting new volunteers to continue delivering consistent outreach, early Thursday morning, and late Friday evening.

We need volunteers to work with the women we support. We are looking for women with:

• A vision for reaching out to women involved in/affected by selling sex/sexual exploitation.
• Empathy, compassion and a non-judgmental approach.
• An ability to build trusting relationships whilst maintaining personal boundaries.

What you can expect from us

• An opportunity to work together to see an end to sexual exploitation.
• A friendly, supportive, and experienced team.
• A positive volunteering environment, including volunteer induction and ongoing supervision and support.
• Free Safeguarding and outreach training
• Free Understanding survival sex training
• Free Drug & Alcohol awareness training
• Free Trauma informed training
• Free tickets to the Whitechapel Women’s Tour

What we ask from you

• A regular time commitment to take part in outreach.
• Be available to attend Induction and training sessions (including a Christmas social)
• A commitment to reflective practice – taking good care of yourself, contributing to team supervision, responding reflectively to your experiences with Door of Hope, and being available to attend quarterly volunteer wellbeing socials and volunteer catch-ups as a space to reflect.
• An openness to learning and working together.
• Availability to attend team training’s 4-5 events a year (usually on a Monday evening)

We are looking for local volunteers:

If you live within 8 miles of Tower Hamlets, we can cover the cost of safe transport home via Taxi.

We are now accepting applicants. Please see our website for more details about how to apply. Closing date for applications is Midnight 9th October 2026, Interview dates are 19th 21st and 22nd October.

Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants only under Section 9 of the Equality Act 2010.

Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life.  We are growing to expand who we can help to other geographical areas. 

We are seeking a volunteer to help our team with reconciling day to day accounts and bookkeeping, as well as some controlling and administration tasks depending on availability. Our ideal candidate would also be able to compute our annual accounts ready for review by an independent examiner.

In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support.

Phases Social Enterprise is developing a project (‘SusBright’) to inspire more people in Brighton & Hove to make sustainable choices. The initial stage of the project has been the development of an App, which straddles the worlds of consumerism, citizenship and activism.

The App is nearing the end of the development phase and we need someone to help with the final stages of content creation and collation. This will include contact with local businesses and uploading and editing of content on Wordpress. The successful applicant will also be involved in the next stage of the project: building a network of sustainability-focused organisations across Brighton.  

Work on the App can largely be carried out on a remote basis, with occasional meetings with our CEO and App developer. Building the Network will include attendance at meetings with other local organisations to support our CEO.

You will need to be located in the Brighton & Hove area or thereabouts as this is the focus of the project going forwards.

You will have good attention to detail and should also have excellent communication skills. An interest in sustainability is indispensible. But you do not need a knowledge of  Wordpress – the basic requirements can easily be taught.

This is an opportunity to be involved, from an early stage, in the evolution of an exciting and innovative new project. The successful applicant will experience the development of a non-profit app from the inside and come into contact with a range of other businesses and organisations in the Brighton sustainability sector. They will also be ideally placed to apply for future paid roles as they arise within this project.

Hours can be flexible and subject to discussion. We will probably look for a minimum of one day a week.

CASL is seeking a new Chair of the Board to lead the organisation through its next phase of strategic development following the retirement of the current Chair. The Chair of the Board Recruitment Pack provides further details about the organisation, the role and how to apply.

This appointment comes at an exciting time as we celebrate our 10th anniversary. Supporting a committed and values-led Board of Trustees to shape the charity for the future, you will also work closely with the CEO, providing support, challenge and strategic guidance, ensuring strong organisational performance and impact in order to achieve the best support for our clients.

If you are a dynamic leader who is passionate about social impact and feel that this is the opportunity that you have been waiting for, then this role could be for you.

In this role, you will help to lead a significant charity making a substantial impact in South Lincolnshire. You will work closely at Board level with our partner Citizens Advice organisations across Lincolnshire and with the wider Citizens Advice network nationally.

The role of Chair of the Board of CASL, is one of the most exciting roles in Lincolnshire as we provide such an essential service across an extensive geographical remit. Our services are available to everyone, so we are relevant to all, making the role hugely rewarding.

As Chair, you will join a well-known, respected charity, influence strategy, strengthen governance and contribute to meaningful change. This is an opportunity to share your expertise with other professional, dedicated trustees, build on your leadership and strategic skills, and ensure the positive development of a highly respected charity.

If you:

- have previous leadership, trustee or Board experience, ideally as Vice Chair or Chair
- are able to operate at Board level, and
- are confident in chairing and facilitating meetings, leading groups to reach consensus and using influencing skills to get results.
- have a demonstrable commitment to the values of Citizens Advice

Then this role might be for you.

Experience of governance, risk management and/or performance oversight, and previous involvement in an organisation with a similar social impact, would be advantageous.

With an annual turnover of over £1 million, we are a significant force for positive change in the area.

We particularly welcome applications from individuals whose backgrounds and experiences reflect the communities we serve.

The time commitment would be 4 Board meetings and 4 committee meetings each year, one Board Away Day, 4 Lincolnshire wide Citizens Advice Board meetings and any other meetings that are required as Chair of the Board.

Learn to Love to Read offers one-to-one support to children who find learning to read challenging, in schools and online via Zoom.Our In-school volunteers are asked to commit 90 minutes, one afternoon a week, usually between 1-3 pm.
Our virtual volunteers are asked to commit 30-60 minutes, one afternoon a week, usually between 4-6 pm.

Full training and ongoing support is provided for all volunteers to provide them with a framework which supports children's reading skills, while also building their self-esteem, confidence and love of reading. Our volunteers support the same children each week, providing 20 minutes of one-to-one support for the whole academic year. This ensures a consistent and rewarding experience for both the volunteer and the children.

In Wandsworth, post-COVID, 20% of Key Stage 1 and 25% of Key Stage 2 children did not reach the expected standard of reading in summer 2025. Low literacy is linked to poverty and social exclusion, limiting options in life. Early literacy intervention is crucial to break this cycle. School closures due to COVID-19 have been tough for children from disadvantaged families.
 

Please note we only work with schools in the London borough of Wandsworth and all our volunteers need to live in or within easy reach of that borough. 

In line with Safer Recruitment, all applicants are asked to complete an application form, provide references, take part in a face-to-face interview and ID check, and attend online training which includes safeguarding. All volunteers must have an enhanced DBS check which we arrange on your behalf. You will also be required to obtain checks from any country in which you've lived for more than three months from the age of 16 in line with Wandsworth's guidance. Once you have registered, we’ll send you a link to the application form.

Learn to Love to Read is committed to working without bias and offering equal opportunities for our volunteers. We are committed to valuing diversity and working inclusively across all our activities. Our aim is that everyone is treated with dignity and respect.

Client Feedback Volunteer

Shelter Norfolk

Are you comfortable speaking with people? Would you like to gather meaningful data for Shelter while you do so?

Information about the role

In this role, you’ll be phoning people who have previously contacted Shelter for advice. The purpose is to gather feedback from them on their experience with Shelter and how that has impacted upon their housing and general wellbeing. This helps us identify the impacts our service is having, and whether there is anything we should do differently.

Location: Shelter Hub, Norwich

Suggested contribution: One day per week (can be flexible around your commitments).

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Main activities may include:

· Phoning clients around 8-10 weeks after they accessed our services.

· Asking clients set questions to gather information on their experiences with Shelter and the difference it has made to them.

· Recording the phone calls and the responses given onto our client database (CRM).

· Presenting findings from the feedback calls in an accessible format e.g. using Word or Excel.

· Identifying key findings and/or trends and sharing with a relevant team member.

This role fights the housing emergency by identifying the impacts our advice services are having on clients, as well as whether there’s any changes we should make.

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

The volunteer in this role will need to have basic IT skills, be comfortable speaking over the telephone and be considerate of their language and tone. We also recommend the volunteer to have some resilience to potentially challenging conversations. But the most important thing is that you care about fighting the housing emergency!

Supporting you

· You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

· The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

· You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

· You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

About Can Do 

Can Do is working to create a world where people’s voices, experiences and needs are heard, visible and valued. 

We are a start-up using digital technology to create social change. We work across addiction, mental health, homelessness, poverty and justice to help people access and navigate support. We are small, practical, and focused on building something that works for people facing disadvantage. 

We’re building something where your skills and talent can have a practical direct impact, helping people help themselves, while ensuring their experiences are heard and understood. 

If this sounds like something you would be excited to be involved with, we are looking for a range of skills to support our next steps! 

Skills 

If you have some or all of these skills, we want to hear from you! 

• Social media & content creation – creating engaging content and managing social media platforms

• Digital & technical skills – troubleshooting, problem-solving and confidence working with technology and AI tools

• Legal research – researching legal questions, interpreting information and communicating findings clearly

• Research & analysis – finding, assessing and summarising information from a range of sources

• Funding research – identifying suitable funders and funding opportunities and assessing their relevance

• Written communication – clear, concise and engaging writing

• Organisation & attention to detail – managing information, tasks and deadlines effectively

• Creative problem-solving – taking initiative and finding practical solutions

• Communication & collaboration – working well with a small, collaborative team and contributing ideas 

Requirements 

• Studied or studying a degree in a relevant field 

• Research experience 

• Strong communication 

• Administrative experience 

Our Process 

1. Apply with a CV and Cover Letter expressing your interest in supporting Can Do’s work and how your skills can help us 

1. Shortlisted candidates will be invited to an introductory call with our Founder, Mark Johnson MBE, who will go into more detail on our mission and what we require from interns. This will also be your chance to ask any questions 

1. If you are still interested, you will go through our online onboarding process which will prepare you to get started with us! 

Logistics 

• Length of internship: A minimum of 3 months commitment 

• Days per week: We can work around your schedule, but require minimum 2 days per week 

• Weekly meeting: Ability to join a check-in meeting once per week 

• Giving back: It is important to us that you feel long lasting benefits from contributing to our mission. If there are skill areas you want to develop further, or are hoping for a great reference for your next steps after the internship, let us know and we can make sure we work towards that! 

Summary

Could you combine nursing skills, compassion and faith to offer care in body, mind and spirit?
Could you support people experiencing homelessness?

Detailed description

You could be part of our exciting pilot project as a volunteer Parish Nurse offering life-transforming whole-person healthcare, working alongside Chaplains, Complex Needs and Housing Support Workers.

 As a YMCA Parish Nurse you would:

• Help service users identify issues and self-manage their wellbeing so they flourish in body, mind and spirit. This might be 1:2:1 or in a group setting.
• Signpost, support, and provide information and reassurance enabling service users to access NHS and other professional or community support as well as internal support from YMCA colleagues and projects.
• Offer spiritual care from a Christian perspective, such as prayer or acts of worship
• Be instrumental in supporting the project develop in this pilot phase

Training for this role is provided by PNMUK as part of their on-going programme of support and personal development for Parish Nursing nationally. The next course is 15-17th November with follow-up online sessions.

This project is being developed and lead by One YMCA’s Chaplaincy Team, together with our Medium Complex Intensive Support Service (MCISS) and supported by Parish Nursing Ministries UK (PNMUK).

The Chaplaincy Team offer life-transforming spiritual care and pastoral support. For us Chaplaincy is about journeying with people, inspired by the life, example and teaching of Jesus. Our vision for Chaplaincy is to see even more of our service users and staff thriving through experiencing the love of God for themselves. Following a re-shaping of our work, Chaplaincy is now part of the newly formed Christian Mission team, which is at the heart of this growing charity. 

YMCA enables people to develop their full potential in mind, body and spirit. Inspired by and faithful to our Christian values, we create supportive, inclusive, and energising communities where young people can truly belong, contribute, and thrive.

What volunteers need😇 Disclosure and Barring Service

What we will provide to volunteers

💸 Reimbursement of costs🤝 Extra support

We're looking for Initial Contact Advisers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?
● complete an introduction to Citizens Advice and training for your role
● talk to clients over the phone, face to face, or online to explore whatproblems they’ve come for help with
● assess clients capacity and the level of help they need, to decide nextsteps
● find information about the clients’ problems and help them to understandtheir options
● identify when a client needs more in depth help than you can give at initialcontact, and make an appointment for them to come back
● write a summary of the clients’ problems and what action you’ve taken
● look out for problems’ that are common, or are unfair, and write a shortreport about the problem or a letter to an elected official like an MP, AMor local councillor.

Some examples of what you could do:
● help a client with rent arrears find how to get help with their rent, andtake the first steps to secure their housing
● help someone with debts work out a reasonable amount to pay back, andmake a phonecall to an organisation they owe money to.
● explore what benefits a client is entitled to and to take the first steps inmaking a benefit claim.

What’s in it for you?
● make a real difference to people’s lives
● learn about a range of issues such as benefits, debt, employment and housing
● build on valuable skills such as communication, listening and analysing
● increase your employability
● work with a range of different people, independently and in a team.
● have a positive impact in your community.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role

How much time do you need to give?
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months.

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please fill out a Volunteer Application Form.

Social Media Volunteer - London 

Do you want to use your social media skills to tackle the housing emergency? 

Information about the role 

You’ll be identifying topics to share, helping develop the communications and then using a range of social media platforms to promote our local services and increase engagement with local and national campaigns.

Location: Shelter Office, 88 Old Street, London

Suggested contribution: 5 hours per week for a minimum of 6 months

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm 

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Main activities may include: 

• Establishing and/or maintaining active social media accounts for the Shelter London hub. 

• Helping to develop social media communication plans. 

• Creating and sharing content on social media platforms that raises awareness of Shelter’s campaigns and services and helps the local community. 

• Identifying topics to share through communicating with hub teams as well as researching housing related news and issues affecting people locally. 

• Being up to date with social media trends and using them to attract target audiences. 

• Attending events organised by the London hub to gather content to share on social media and/or live posting throughout.

• Monitoring reactions to our posts, including flagging any responses that do not align with our inclusion and Anti-Racism work.

This role fights the housing emergency by promoting awareness of Shelter’s campaigns and services. This means people who need help with housing or homelessness know where to go for support.

Benefits of volunteering with Shelter 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Your skills and experience 

We’re looking for someone who’s comfortable using various social media platforms. You don’t need to have professional experience in this area, using them for your personal accounts is just as relevant. Most importantly, we’re looking for someone who cares about social justice and fighting the housing emergency. 

Supporting you 

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook. 

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders. 

Next steps 

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available. 

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further. 

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.