19 Marketing and communications assistant volunteer roles

We're looking for Reception volunteers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?

• complete an introduction to Citizens Advice and training for your role
• welcome clients and other visitors to the local Citizens Advice
• explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
• type up information from the client form onto a spreadsheet or database
• answer the telephone, reply to emails and post
• help with the day to day running of the Citizens Advice service

What’s in it for you?
• gain and build on valuable skills and experience such as communication, IT skills and working in a team
• increase your employability
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
• work with a range of different people, independently and in a team.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good IT skills
• be calm under pressure
• be willing to learn about and follow the Citizens Advice aims, principlesand policies, including confidentiality and data protection
• be willing to undertake training in your role

How much time do you need to give?

We ask for a commitment of 1 day a week for 12 months at least.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please email to request a Volunteer Application Form.

About this Role

Location: Remote (Global)

Commitment: Volunteer Unpaid Position, 10-15 Hours per Week

Reports to: Head of Recruitment

About Solution Community: an international 501(c)(3) non-profit organization pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 70+ countries, we are a testament to the power of global collaboration. Our team members bring experience from some of the world’s most successful companies, including Apple, Toyota, Google, Netflix, Walmart, Meta, Microsoft, and many others, creating a rich tapestry of knowledge and passion.

Our Mission: To foster a global community of compassion, uniting individuals and organizations to solve the world’s social problems. We bridge non-profits, businesses, philanthropists, and volunteers, empowering them to create meaningful change for current and future generations.

Our Vision: Imagine a world where every person can thrive—a world united by collaboration, compassion, and action. At Solution Community, we are making that vision a reality and driving change that will shape the future.

Professional Volunteering: skills-based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action.

Position Summary

Solution Community is seeking an experienced, passionate Volunteer Development/Fundraising Network Senior Recruiter to attract, engage, and onboard talented fundraising and development professionals. This strategic volunteer role will help build a strong network of fundraising leaders, donor engagement specialists, grant professionals, and development experts who can contribute to the organization's long-term sustainability and impact.

The ideal candidate is an experienced recruiter with expertise in sourcing and recruiting talent within nonprofit development, philanthropy, fundraising, donor relations, corporate partnerships, or advancement functions.

Key Responsibilities

Talent Acquisition & Recruitment

• Develop and implement recruitment strategies to identify and attract fundraising and development professionals.
• Source, screen, interview, and assess candidates for volunteer and leadership opportunities within the fundraising network.
• Build and maintain talent pipelines across philanthropy, nonprofit development, donor relations, grants management, and corporate social responsibility sectors.
• Partner with organizational leaders to understand current and future fundraising talent needs.
• Ensure a positive and engaging candidate experience throughout the recruitment process.

Network Development & Community Building

• Expand and strengthen a diverse network of fundraising professionals, grant writers, development officers, donor relationship managers, and fundraising consultants.
• Establish relationships with professional associations, nonprofit networks, universities, and community organizations.
• Promote volunteer opportunities through networking, social media, and professional platforms.
• Help create a sustainable pipeline of fundraising talent and volunteer leaders.

Strategic Support

• Collaborate with fundraising and leadership teams to identify priority recruitment needs.
• Assist in recruiting volunteers for fundraising campaigns, grant initiatives, donor outreach, and partnership development efforts.
• Provide market insights and recommendations on best practices for recruiting development and fundraising talent.
• Support diversity and inclusion efforts within volunteer recruitment initiatives.

Process Improvement & Reporting

• Maintain candidate records and recruitment tracking through Dover, our applicant tracking system (ATS).
• Monitor recruitment metrics and provide updates on pipeline activities.
• Recommend innovative sourcing techniques and engagement strategies.
• Support continuous improvement of volunteer recruitment processes.

Qualifications

Required

• 5+ years of experience in recruitment, talent acquisition, executive search, or volunteer recruitment.
• Experience recruiting for fundraising, nonprofit development, donor relations, philanthropy, partnerships, or advancement functions.
• Strong sourcing, interviewing, and stakeholder management skills.
• Excellent verbal and written communication abilities.
• Ability to work independently in a remote and collaborative environment.
• Passion for nonprofit, community impact, and mission-driven work.

Preferred

• Experience working with nonprofit organizations, charities, foundations, or social impact initiatives.
• Familiarity with fundraising functions including donor stewardship, grant development, major gifts, and corporate partnerships.
• Existing network within the nonprofit, philanthropy, or fundraising community.
• Experience with LinkedIn Recruiter, Dover (ATS), or volunteer management platforms.
• Background recruiting senior-level or executive volunteers is a plus.

Core Competencies

• Strategic Recruiting
• Relationship Building
• Talent Sourcing

What We Offer

• Global collaboration with leaders and strategists from top global companies.
• Meaningful impact on global causes and communities.
• A vibrant, multicultural team spanning 70+ countries.
• A supportive environment rooted in compassion, integrity, innovation, and collaboration.
• Flexible work-life with full autonomy.
• Opportunities for personal and professional growth.
• A formal recommendation upon successful completion of your volunteer term.

We're looking for Initial Contact Advisers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?
● complete an introduction to Citizens Advice and training for your role
● talk to clients over the phone, face to face, or online to explore whatproblems they’ve come for help with
● assess clients capacity and the level of help they need, to decide nextsteps
● find information about the clients’ problems and help them to understandtheir options
● identify when a client needs more in depth help than you can give at initialcontact, and make an appointment for them to come back
● write a summary of the clients’ problems and what action you’ve taken
● look out for problems’ that are common, or are unfair, and write a shortreport about the problem or a letter to an elected official like an MP, AMor local councillor.

Some examples of what you could do:
● help a client with rent arrears find how to get help with their rent, andtake the first steps to secure their housing
● help someone with debts work out a reasonable amount to pay back, andmake a phonecall to an organisation they owe money to.
● explore what benefits a client is entitled to and to take the first steps inmaking a benefit claim.

What’s in it for you?
● make a real difference to people’s lives
● learn about a range of issues such as benefits, debt, employment and housing
● build on valuable skills such as communication, listening and analysing
● increase your employability
● work with a range of different people, independently and in a team.
● have a positive impact in your community.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role

How much time do you need to give?
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months.

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please fill out a Volunteer Application Form.