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733 Support manager volunteer roles
Page 20 of 49
London, Greater London (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
1. Chair’s welcome
WCT has been part of the community for more than 40 years. At the heart of what we do is something very simple: helping people to get where they need and want to go, and making it possible for people to remain independent, connected and involved in their community.
Our services are about much more than getting from A to B. They enable people to go shopping, enjoy days out, maintain friendships and social connections, and take part in everyday life. We also work with schools, charities and other community organisations across Wandsworth, helping them provide the transport their communities need.
It is a particularly exciting time to join us. Since our new Chief Executive joined WCT in May 2026, we are finalising our organisational strategy for the next three years – protecting the trusted services people already rely on while looking carefully at how WCT can become stronger, more sustainable and continue to respond to the changing needs of our community.
Our Trustees have an important part to play in that next chapter. We are looking to strengthen our Board with some particular skills and experience, but we are equally interested in the different perspectives people bring. You do not need to have been a Trustee before. We welcome people who share our commitment to inclusion, independence and community, who are curious about our work and who are willing to contribute their experience, ideas and time.
Being a Trustee is a responsibility, but it should also be rewarding and enjoyable. We are a friendly Board, working alongside a committed staff and volunteer team and an organisation with a long history of making a very practical difference to people’s lives.
I hope this pack gives you a sense of who we are, where we are going and what being part of WCT could look like. If what you read interests you, we would be delighted to hear from you.
Hicky Clark
Chair of the Board of Trustees
Wandsworth Community Transport
2. About Wandsworth Community Transport
Wandsworth Community Transport (WCT) has been helping people get out and about for more than 40 years.
Founded in 1982, we provide safe, accessible and affordable transport and opportunities for people to stay independent, connected and involved in community life across Wandsworth.
Today, our work includes:
· Shopmobility – Supporting people to access local shopping safely and independently, with transport and shopping support from our base at Sainsbury’s in Garratt Lane.
· Silver Day Trippers and Road Runners – Affordable outings giving people opportunities to visit new places, enjoy shared experiences and spend time with others.
· Community vehicle hire – Providing minibuses and transport to charities, community groups, sports clubs, places of worship and other local organisations.
· School and contracted transport – Delivering specialist transport, including work in partnership with the London Borough of Wandsworth and local schools.
· Driver training – Sharing our specialist knowledge through MiDAS training for drivers working within WCT and other organisations.
· WCT Community Transport Choir – Founded in May 2018 and made up of people who access our services alongside WCT volunteers. Our choir brings people together through music and performs at local events, day centres and community groups across Wandsworth.
Behind all of this is a committed team of staff, drivers, volunteers and Trustees, together with longstanding relationships across the borough.
Our work is about much more than transport. It is about enabling people to remain independent, build friendships, enjoy new experiences, play a role in their community and stay connected to the people and places that matter to them.
That sense of connection and participation is at the heart of WCT – and has been for more than four decades.
3. Why join our Board now?
WCT is entering an important and exciting new chapter.
Since Peter Edwards, our new Chief Executive, joined in May 2026 we have been finalising our organisational strategy for the next three years. Our focus is on protecting and strengthening the services our community already values, while building a resilient, sustainable and forward-looking organisation.
An important part of this will be diversifying our income and developing new collaborations and partnerships. We want to build on WCT’s strong local relationships, work more closely with other charities, community organisations, funders and businesses, and explore opportunities to work together where our combined experience can create greater impact.
Community participation and innovation will help shape WCT’s future. We want the people who access our services – alongside our volunteers, staff and wider community – to have a meaningful voice in what comes next. By listening, consulting and involving people from the earliest stages, we can understand changing needs, identify new opportunities and develop ideas with our community rather than simply for it.
Alongside protecting our core community transport services, we will actively encourage innovation – exploring new ideas, testing new approaches and learning from what works. This could mean using our transport expertise in new ways, developing new services, or working collaboratively with partners to respond to needs that no single organisation can address alone. Innovation at WCT will always be purposeful: rooted in evidence, shaped by participation and focused on creating greater impact for our community.
This makes it a particularly interesting time to become a Trustee.
New Trustees will be joining a well-established local charity, with strong community relationships, but at a point when there is also real opportunity to contribute to what comes next.
You will have the opportunity to bring your own knowledge, experience and perspective to our discussions, help shape our future direction and work alongside fellow Trustees, our Chief Executive and the wider WCT team as we take the organisation into its next chapter.
In 2027, WCT will celebrate its 45th anniversary – an important milestone for an organisation that has been part of local life since 1982. We want to enter that anniversary year proud of our history, open to new ideas, ambitious for our future and continuing to make a meaningful difference to the communities we are here to serve.
4. Our Board
Our Board of Trustees is responsible for the governance and strategic direction of Wandsworth Community Transport, working closely with our Chief Executive while maintaining the important distinction between governance and the day-to-day management of the charity.
Under the leadership of our experienced Chair, we are a friendly and engaged Board, bringing together a mix of professional expertise, community knowledge and lived experience. Our Trustees come from different backgrounds, and each brings something different to the table. We see that breadth of perspective as a real strength.
Trustees work collectively. No individual Trustee is expected to have all the answers. We ask questions, share knowledge, challenge constructively and support one another in making decisions in the best interests of WCT and the communities we serve.
Most matters are considered by the full Board, although we may establish smaller working groups for particular pieces of work when this is useful.
As WCT moves into its next chapter, we are also strengthening the way our Board works – including Board development, succession planning and more opportunities for Trustees to contribute to strategy.
Above all, we want our Board to be a place where different voices are heard and valued. We welcome challenge, curiosity and new ideas, and we want Trustees to feel able to contribute from their own experience while learning from others.
5. What makes a great WCT Trustee?
You do not need prior trustee experience to make a valuable contribution to the WCT board.
We are interested in people who care about our communities and believe in the importance of independence, inclusion and access to opportunities.
Great Trustees bring different things. You might bring professional expertise, knowledge of Wandsworth and its communities, insight from another sector, lived experience, or simply a perspective that is not currently represented around our Board table.
What matters to us is that you are willing to:
· Share knowledge, experience and ideas.
· Listen to and value different perspectives.
· Think strategically and look at the bigger picture.
· Ask questions and offer constructive challenge.
· Make decisions collectively and take shared responsibility for them.
· Champion inclusion, accessibility and community participation.
· Be curious, open to innovation and willing to learn.
· Act with integrity and always in the best interests of WCT and the communities we serve.
We particularly welcome people who can bring skills and experience to complement those already on our Board and we are committed to broadening the range of voices and perspectives involved in governance.
You will not be expected to arrive knowing everything about charity governance or community transport. We will support you to understand WCT, your responsibilities as a Trustee and the wider context in which we work.
What we are looking for most is people who want to contribute, participate and help us make good decisions together.
6. Trustee role profile
The role
As a Trustee of Wandsworth Community Transport, you will share responsibility with your fellow Trustees for the governance and strategic direction of the charity.
The Board works collectively to ensure that WCT remains true to its charitable purpose, is well governed and financially sustainable, manages its responsibilities and risks appropriately, and continues to deliver meaningful benefit for the people and communities we serve.
Our Chief Executive and staff team are responsible for the day-to-day running of WCT. The role of the Board is to provide strategic leadership, oversight, support and constructive challenge.
As a Trustee, you will:
· Help shape and oversee WCT’s strategic direction and future development
· Ensure that WCT remains focused on its charitable purpose and the needs of the communities it serves.
· Contribute actively to Board discussions and collective decision-making.
· Provide constructive support and challenge to the Chief Executive and senior team.
· Oversee WCT’s financial health and ensure its resources are used responsibly.
· Contribute to oversight of risk, safeguarding, legal and regulatory responsibilities.
· Support WCT’s commitment to diversity, equity, inclusion and accessibility.
· Champion meaningful community participation and ensure that the voices and experiences of the people we serve inform our thinking.
· Help WCT develop strong relationships, collaborations and partnerships.
· Act as an ambassador for WCT and help raise awareness of our work.
· Contribute your own knowledge, skills, networks and experience while respecting the perspectives of others.
· Act with integrity, confidentiality and in the best interests of WCT.
Collective responsibility
Trustees have collective responsibility for the decisions made by the Board. We therefore expect Trustees to prepare for and participate in meetings, contribute thoughtfully to discussions and support agreed decisions.
You will never be expected to manage WCT’s services or take on responsibilities that properly belong to our Chief Executive and staff team.
We want our Trustees to have the space to think strategically: asking the right questions, considering opportunities and risks, listening to our communities and helping WCT make well-informed decisions about its future.
Term of office
Trustees are appointed for a three-year term and may serve for a maximum of nine years, subject to reappointment and WCT’s governing arrangements.
The role is voluntary and unpaid, with reasonable expenses reimbursed in accordance with policy.
7. Who we’re particularly looking for
We want our Board to bring together a strong mix of skills, experience, backgrounds and perspectives.
Following our recent Board skills audit, we have identified some areas where additional experience would particularly strengthen WCT as we move into our next chapter.
You do not need to have previous Trustee experience, and we don’t expect any one person to cover all of these areas. We would particularly love to hear from people with experience in one or more of the following:
Fundraising + income generation
As we diversify our income and develop new partnerships, we would welcome someone with experience of fundraising, income generation or business development.
This might include trusts and foundations, corporate partnerships, individual giving, commissioning, strategic partnerships or other approaches to developing sustainable income.
We are particularly interested in someone who can bring strategic thinking – helping us identify opportunities, build relationships and strengthen our approach to income diversification rather than being expected to personally fundraise for WCT.
Legal + compliance
We would welcome someone with legal, regulatory, governance or compliance experience who can help strengthen the Board’s collective understanding and oversight in these areas.
You might be a practising or former legal professional, work in compliance or regulation, or bring relevant experience from the charity, public or private sector.
Diversity, equity, inclusion + accessibility (DEIA)
Inclusion and accessibility are central to the communities we serve and to the organisation we want WCT to be.
We would welcome someone who can bring knowledge, experience or perspective that helps us continue developing our approach to DEIA across our governance, services, workforce, partnerships and community engagement.
Marketing, communications + social media
We would love to strengthen the Board with someone who understands how good communications can help a charity connect with its community, tell its story and build relationships.
We are particularly interested in experience of marketing, communications, digital engagement or social media – helping us think strategically about how WCT communicates its impact, reaches different audiences and grows its profile across Wandsworth and beyond.
Lived experience + community perspective
Professional expertise is only one form of expertise.
We particularly value lived experience and would welcome people who can bring perspectives shaped by their own life, their communities or their understanding of the people WCT serves.
This might include experience of disability or accessibility barriers, caring responsibilities, ageing, social isolation, community services or community transport – whether personally, through your family or the wider community.
We also want our Board to better reflect the diversity of Wandsworth and encourage applications from people whose voices and perspectives have traditionally been underrepresented in charity governance.
8. Meetings and time commitment
We want prospective Trustees to have a clear and realistic idea of the commitment involved.
Our Board meets six times a year, in person, at 6pm in central Wandsworth. We also hold our AGM in November, which Trustees are expected to attend.
Trustees receive papers in advance of each Board meeting and are expected to take the time to read these and come prepared to contribute to discussion and decision-making.
Most of our governance work is undertaken through the full Board. From time to time, we may establish a small working group for a particular piece of work, drawing on the skills, experience and interests of individual Trustees.
As we develop our new three-year strategy, we also intend to create opportunities for Trustees to come together for strategic planning and Board development outside our regular meeting cycle.
We recognise that our Trustees have work, family and other commitments. We don’t expect everyone to be available for everything, but we do ask Trustees to participate regularly, stay engaged with WCT between meetings where needed and contribute their time and expertise in a way that is manageable and meaningful.
9. Support and development
We want every Trustee to feel welcomed, supported and confident in their role.
You don’t need to arrive knowing everything about WCT, community transport or charity governance. New Trustees will receive an induction to help you understand the organisation, our services, your responsibilities as a Trustee and how our Board works.
You will be supported by our experienced Chair, Chief Executive and fellow Trustees, with plenty of opportunity to ask questions and build your knowledge as you settle into the role.
We also encourage Trustees to get to know WCT beyond the Board table. This might include visiting our services, meeting staff and volunteers, joining one of our outings or community activities, and spending time with the people who access our services. We believe this first-hand understanding is an important part of being an effective WCT Trustee.
As a Board, we are committed to continuing to learn and develop. Trustees will have opportunities to take part in relevant training and Board development, as well as strategic planning sessions as we shape and oversee WCT’s future.
Whether this would be your first Trustee role or you already have considerable Board experience, we want you to feel able to contribute, ask questions, continue learning and enjoy being part of WCT.
10. Our commitment to DEIA
Diversity, equity, inclusion and accessibility are important to WCT – in the services we provide, the way we work and the way we govern our charity.
Our Board has adopted a DEIA Policy and Charter, alongside a three-year DEIA Strategy for 2026–2029 which will continue to develop as we learn, listen and strengthen our practice.
We want our Board to reflect a broad range of experiences, backgrounds and perspectives, and we particularly welcome applications from people in groups under-represented in charity governance.
We are committed to making our Trustee recruitment process as inclusive and accessible as possible. If there is anything we can do to make it easier for you to explore the opportunity, apply or participate in the recruitment process, please let us know.
For us, DEIA is not a finished piece of work. It is an ongoing commitment to listening, learning and ensuring that people have meaningful opportunities to participate in and help shape WCT.
11. How to apply
Thank you for considering joining the Board of Wandsworth Community Transport. We hope this pack has given you a sense of who we are, what matters to us and why this is such an exciting time to become part of WCT.
If you are interested in joining us, there are two ways to take the next step.
Arrange an informal conversation
If you would like to find out a little more before deciding whether to apply, Peter Edwards, our Chief Executive, would be very happy to have an informal conversation with you about WCT, the Trustee role and any questions you may have; an opportunity to find out more and decide whether WCT feels right for you.
Contact Peter Edwards, Chief Executive:
Or complete your application now
If you have read this pack and already feel that you would like to apply, you are very welcome to complete your application now by completing the form provided with this pack.
We want to understand what interests you about WCT and what you feel you could bring to our Board. We are interested in your experience, skills and perspective – whether these have come through your professional life, volunteering, your community or your lived experience.
We recruit Trustees on a rolling basis, although we may set closing dates when recruiting for particular skills or experience.
What happens next?
Following your application, we will invite shortlisted applicants to meet with us. This is an opportunity for us to learn more about you, but equally for you to learn more about WCT and decide whether joining our Board feels right for you.
We look forward to hearing from you.
Organisation
Posted on: 15 September 2026
Closing date: 14 December 2026 at 11:30
Tags: Communications, Fundraising, Marketing, Legal / Law, Business Development, Compliance / Quality, Ethnic Minority / BAME, Partnerships, Strategy, Corporate Fundraising
The client requests no contact from agencies or media sales.
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England, United Kingdom (On-site)
Wellingborough, Northamptonshire
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Better Together Learning Trust is seeking people who have experience and skills that can support the Trust, its staff and students.
Our Trust
We are a successful Trust for students with special educational needs and have two schools: Friars Academy which is rated outstanding by Ofsted and Chelveston Road School which was opened in 2021 and is rated as Good with Outstanding Behaviour and Attendance.
We are investing in our expertise to provide support to not only our students, but also to offer support to mainstream schools, through a dedicated outreach team.
The students and staff are open and welcoming, and we would like to invite you to apply for a role as trustee.
Skills
We want people who are passionate about giving special needs students the best possible start in life. If you have skills that would help to support the Board then please apply.
We are especially interested in people with experience in HR, special education, governance or legal affairs.
About the role
As a trustee you would need to be able to carry out this role you will have to commit to: up to 6 Board meetings a year attend two committee meetings 3 times a year and, where possible, visit the school at events and during the school day.
Equality
We are an Equal Opportunities employer and welcome applications from appropriately qualified persons regardless of gender, race, religion, disability or age.
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any potential trustee will need to undergo checks to ensure they are suitable to work with young people. These will include, but are not limited to DBS, Social Media and Section 128 checks.
Finally
You are welcome to arrange a visit to see us and experience the positive atmosphere for our children. If you feel you can support the trust or would like more information, please get in touch.
Organisation
Better Together Learning Trust
View profile
Non Charity Employer
101 - 500
Non Charity Employer
101 - 500
Every Child, Every Chance, Every Day
Posted on: 15 September 2026
Closing date: 15 November 2026 at 13:38
Job ref: SD/TRUSTEE/2026
Tags: Human Resources, Legal / Law, Child Protection, Students / School, Governance / Management
The client requests no contact from agencies or media sales.
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Thank you!
Bristol, Bristol City (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Become a Community Wish Maker
Right now, 66 children in the South West are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
Help Make Wishes Come True
Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most.
What Makes This Role Different?
This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give.
Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way.
How You'll Get Started
Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea.
You can:
- Organise an activity independently
- Fundraise with friends, family or colleagues
- Team up with other local Community Wish Makers
- Support an existing Make-A-Wish fundraising campaign or event
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes
We'll provide resources, guidance and support to help you succeed.
What We're Looking For
You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference.
We're looking for people who are:
- Confident building relationships and engaging others
- Self-motivated and proactive
- Creative in finding fundraising opportunities
- Organised and reliable
- Positive, enthusiastic, and passionate about helping others
What we will do for you:
- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started
- A one-to-one introductory phone call with a member of our team
- Materials to get you started in your role
- A dedicated Volunteer manager
- Access to connections & networks in your region
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information
Commitment
Aged 18 or over
Commitment of at least 12 months
If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you
Organisation
Make-A-Wish UK
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
Refreshed on: 14 August 2026
Closing date: 28 September 2026 at 15:41
Tags: Volunteering Management, Community Fundraising
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
Ireland (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Become a Community Wish Maker In Northern Ireland!
Right now, 55 children in Northern Ireland are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
Help Make Wishes Come True
Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most.
What Makes This Role Different?
This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give.
Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way.
How You'll Get Started
Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea.
You can:
- Organise an activity independently
- Fundraise with friends, family or colleagues
- Team up with other local Community Wish Makers
- Support an existing Make-A-Wish fundraising campaign or event
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes
We'll provide resources, guidance and support to help you succeed
What We're Looking For
You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference.
We're looking for people who are:
- Confident building relationships and engaging others
- Self-motivated and proactive
- Creative in finding fundraising opportunities
- Organised and reliable
- Positive, enthusiastic, and passionate about helping others
What we will do for you:
- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started
- A one-to-one introductory phone call with a member of our team
- Materials to get you started in your role
- A dedicated Volunteer manager
- Access to connections & networks in your region
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information
Commitment
Aged 18 or over
Commitment of at least 12 months
If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you
Organisation
Make-A-Wish UK
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
Refreshed on: 14 August 2026
Closing date: 28 September 2026 at 15:23
Tags: Volunteering Management, Community Fundraising
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
Newcastle, Newry, Mourne and Down (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Become a Community Wish Maker
Right now, 91 children in the North East are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
Help Make Wishes Come True
Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most.
What Makes This Role Different?
This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give.
Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way.
How You'll Get Started
Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea.
You can:
- Organise an activity independently
- Fundraise with friends, family or colleagues
- Team up with other local Community Wish Makers
- Support an existing Make-A-Wish fundraising campaign or event
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes
We'll provide resources, guidance and support to help you succeed.
What We're Looking For
You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference
We're looking for people who are:
- Confident building relationships and engaging others
- Self-motivated and proactive
- Creative in finding fundraising opportunities
- Organised and reliable
- Positive, enthusiastic, and passionate about helping others
What we will do for you:
- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started
- A one-to-one introductory phone call with a member of our team
- Materials to get you started in your role
- A dedicated Volunteer manager
- Access to connections & networks in your region
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information
Commitment
Aged 18 or over
Commitment of at least 12 months
If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you
Organisation
Make-A-Wish UK
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
Refreshed on: 11 August 2026
Closing date: 21 September 2026 at 15:36
Tags: Volunteering Management, Community Fundraising
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
Gurugram, Gurgaon (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Community Interaction & Behaviour Change Communication
· Visit villages, urban communities, and schools
· Interact with families, women, and children
· Understand local health practices, challenges, and needs
· Support ongoing community health programs
Hygiene Awareness Campaigns
· Conduct awareness sessions on:
o Personal hygiene (menstrual hygiene , handwashing, cleanliness)
o Sanitation practices
o Safe drinking water and hygiene habits
· Use creative methods like posters, demonstrations, and group activities
Basic Health Education
· Assist in delivering sessions on:
o Menstrual hygiene .
o Preventive healthcare
o Nutrition and balanced diet
o Common diseases and basic prevention methods
· Support local team in simplifying health messages for communities
School Health Programs
· Organize interactive sessions in schools on:
o Hygiene practices for children
o Importance of cleanliness and health
· Conduct activities such as:
o Games and quizzes
o Awareness discussions
o Health-focused storytelling
Women’s Health & Menstrual Hygiene Awareness
· Support workshops on:
o Menstrual hygiene management
o Breaking myths and stigma
o Importance of hygiene and health for women
· Assist in distributing educational materials
Research & Data Collection
· Conduct basic surveys and collect community feedback
· Observe and document hygiene practices and health awareness levels
· Assist in preparing reports and case studies
Campaign Design & Creative Outreach
· Help design:
o Awareness posters
o Educational materials
o Social media campaigns
· Participate in community awareness drives and local events
Community Interaction & Behaviour Change Communication
· Engage in conversations with community members
· Promote positive behaviour change related to hygiene and health
· Learn how communication strategies influence public health outcomes
Documentation & Storytelling
· Document field experiences through:
o Photography
o Blogs
o Video storytelling
· Share impact stories and community voices
Organisation
Refreshed on: 10 August 2026
Closing date: 24 September 2026 at 11:30
Tags: Fundraising, International Development, Social Care / Development, Advocacy, Volunteering Management, Conservation, Education, Engagement / Outreach, Environment / Animal, Literacy, Mental Health, Psychology / Therapy, Social Media, Students / School, Sustainability, Water and Sanitation, Women's Rights, Youth / Children, Community Fundraising, Social / Support Work
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High Wycombe, Buckinghamshire (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
We are looking for a friendly, reliable and organised Administration & Reception Support Volunteer to support our team at our High Wycombe hostel.
This is a great opportunity for someone who enjoys working with people and would like to gain experience in administration, reception, customer service or the charity/housing sector.
You’ll help with the day-to-day running of reception, providing a warm and welcoming first point of contact for residents, visitors and professionals, while helping the staff team with general administrative tasks.
As a volunteer, you may support with:
- Welcoming and meeting residents, visitors and professionals attending the hostel
- Answering incoming telephone calls and directing enquiries to the appropriate member of staff
- Taking messages and passing on information accurately
- Receiving and logging packages and deliveries
- Supporting with general reception duties
- Helping to keep reception and administrative areas organised
- Supporting staff with basic administrative tasks
- Inputting or recording information on internal systems, where authorised by IT and once all relevant training and permissions have been completed
- Helping to maintain accurate records
- Signposting residents and visitors to the appropriate member of the team
- Supporting with other appropriate administrative tasks identified by the Hostel Manager
- Uphold One YMCA’s safeguarding, confidentiality, and health & safety policies at all times.
Skills / Abilities / Experience / Qualities
- Friendly, approachable and welcoming
- Reliable and organised
- Comfortable speaking to people over the phone and face-to-face
- Able to communicate clearly and professionally
- Confident using basic IT systems
- Respectful and non-judgemental
- Able to maintain confidentiality and handle sensitive information appropriately
- Willing to follow ONE YMCA policies, procedures and safeguarding guidance
- Previous administration or reception experience would be useful.
Training / Support
- A full induction to the service and specific site will be provided.
- Requirement to undertake One YMCA online training courses, including safeguarding; Health & Safety Awareness, Manual Handling and GDPR where appropriate.
- To understand and implement One YMCA’s policies.
- Ongoing support and regular 1:1 meetings with your line manager
- Access to organisational events throughout the year including a Volunteer’s Celebration and Annual conference
Additional Information
- You will be required to undergo an enhanced DBS check
- You will need to provide details of two references
Organisation
One YMCA
View profile
Registered Charity
101 - 500
Registered Charity
101 - 500
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
Posted on: 02 September 2026
Closing date: 01 December 2026 at 10:43
Tags: Homelessness
The client requests no contact from agencies or media sales.
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Woodhall Spa, Lincolnshire (Hybrid)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
The difference you will make to cats and people
As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising events organisers have the exciting and varied role of helping plan and deliver local fundraising events to raise the vital funds needed to help cats. Our fundraising events organisers use their passion for cats and people to plan cake sales, barn dances, quiz nights and everything in between.
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You'll be:
- planning fundraising events and activities like cake sales, quiz nights and barn dances
- providing the treasurer with information on funds raised from fundraising events
- encouraging and promoting a professional image of Cats Protection
- following policies and guidelines and ensuring licences and permits are obtained for events
Time expectation
Our fundraising events organisers usually spend two to three hours per week in this role, which is flexible and can be shared by more than one volunteer.
You may be just the volunteer we've been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Organisation
Cats Protection
View profile
Registered Charity
501 - 1000
Registered Charity
501 - 1000
Making a better life for cats, because life is better with cats
Refreshed on: 29 August 2026
Closing date: 13 October 2026 at 10:28
Tags: Fundraising, Community Fundraising, Events / Activities
The client requests no contact from agencies or media sales.
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Eastbourne, East Sussex (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.
No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful.
Please note you must be over 18 to apply for this role.
Organisation
Posted on: 19 August 2026
Closing date: 29 October 2026 at 11:28
Tags: Retail / Sales, Customer Service, Health / Medical
The client requests no contact from agencies or media sales.
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Faversham, Kent (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
RETAIL VOLUNTEER SUPERVISOR
Faversham Shop
Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.
From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.
Because Home is Everything
Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied.
Availability: The shop is open Monday - Saturday 09:00-17:00 and Sunday 10:00-17:00
Location: Shop in Faversham
Supervised by: Community Shop Manager
Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency.
We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street. Our shop teams ensure fighting the housing emergency never felt so fun.
Main Tasks can include:
- Supporting our Community Shop Managers to run an exciting and inviting store.
- Using the till system to process sales, refunds and Gift Aid
- Opening and/or closing the shop, including cashing up at the end of the day
- Supporting other volunteers
- Using and updating our volunteer database
- Providing excellent customer service
- Photographing and selling key items on our online shop
- Creating posts to promote our shops on Instagram
Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.
What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.
We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.
You will be required to complete some essential learning and a full induction before you start in this role.
Induction, Learning and Development: To enable you to take part in this opportunity Shelter will:
- Provide you with a Volunteer Handbook and all relevant policies and procedures
- Provide learning including Health and Safety, Data Protection and Safeguarding
- Provide an on-the-job induction
- Pay “out of pocket” expenses in line with Shelter’s volunteer expenses policy
Benefits of Volunteering with Shelter:
- Supporting Shelter in our fight against bad housing and homelessness
- Gain valuable work experience in a supervisory role
- Be part of a great team, both in your shop and within Shelter Retail
- Build your confidence and develop transferable skills
- Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles
- Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops
What Our Volunteers Say:
“Shelter was one of the first physical places where I felt I could fully be myself."
“Genuinely the highlight of my week. Feel like I’m part of something bigger.”
“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”
Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.
Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.
Organisation
Refreshed on: 17 August 2026
Closing date: 01 October 2026 at 23:30
Tags: Retail / Sales, Volunteering Management, Housing, Homelessness
The client requests no contact from agencies or media sales.
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City Centre, West Midlands (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Become a Community Wish Maker!
Right now, 93 children in the West Midlands are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
Help Make Wishes Come True
Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most.
What Makes This Role Different?
This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give.
Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way.
How You'll Get Started
Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea.
You can:
- Organise an activity independently
- Fundraise with friends, family or colleagues
- Team up with other local Community Wish Makers
- Support an existing Make-A-Wish fundraising campaign or event
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes
We'll provide resources, guidance and support to help you succeed.
What We're Looking For
You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference.
We're looking for people who are:
- Confident building relationships and engaging others
- Self-motivated and proactive
- Creative in finding fundraising opportunities
- Organised and reliable
- Positive, enthusiastic, and passionate about helping others
What we will do for you:
- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started
- A one-to-one introductory phone call with a member of our team
- Materials to get you started in your role
- A dedicated Volunteer manager
- Access to connections & networks in your region
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information
Commitment
Aged 18 or over
Commitment of at least 12 months
If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you.
Organisation
Make-A-Wish UK
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
Refreshed on: 14 August 2026
Closing date: 28 September 2026 at 15:53
Tags: Volunteering Management, Community Fundraising
The client requests no contact from agencies or media sales.
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Thank you!
Manchester, Greater Manchester (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Become a Community Wish Maker - In the Whole of North East of England
Right now, 136 children in the North West are waiting for their life changing wish — part of a much bigger picture of children across the UK still waiting for theirs. You can help make that happen, from as little as one hour a month.
Help Make Wishes Come True
Every pound you help raise goes directly towards granting wishes for children facing critical illnesses, creating hope, joy, and unforgettable memories for families who need it most.
What Makes This Role Different?
This is a flexible, ad hoc, volunteer-led role that fits around your lifestyle and commitments. There are no set fundraising targets or fixed weekly hours. You decide how you'd like to support Make-A-Wish and how much time you can give.
Fundraising is at the heart of this role and is driven by your own ideas, local connections, and enthusiasm. Whether it's organising a community event, engaging local businesses, securing donations, or encouraging others to get involved, you'll help generate the funds needed to grant wishes. We'll provide guidance, resources, and support along the way.
How You'll Get Started
Getting started as a Community Wish Maker is simple. Within your first few months, you'll choose a fundraising activity from our Community Fundraising Toolkit or create your own fundraising idea.
You can:
- Organise an activity independently
- Fundraise with friends, family or colleagues
- Team up with other local Community Wish Makers
- Support an existing Make-A-Wish fundraising campaign or event
- Whether it's a bake sale, quiz night, sponsored challenge, workplace fundraiser, school activity or local business partnership, you'll be helping raise the funds needed to grant more wishes
We'll provide resources, guidance and support to help you succeed.
What We're Looking For
You don't need fundraising experience—just enthusiasm, initiative, and a desire to make a difference.
We're looking for people who are:
- Confident building relationships and engaging others
- Self-motivated and proactive
- Creative in finding fundraising opportunities
- Organised and reliable
- Positive, enthusiastic, and passionate about helping others
What we will do for you:
- You will receive a 12 week induction training
- Community Fundraising Volunteer Toolkit to help you get started
- A one-to-one introductory phone call with a member of our team
- Materials to get you started in your role
- A dedicated Volunteer manager
- Access to connections & networks in your region
- Make-A-Wish email address / ID Badge / Letter of Authority to help with your fundraising
- Help & support you with ideas and steward you as much as you would like
- Regular volunteer newsletters with updates, opportunities, and useful information
Commitment
Aged 18 or over
Commitment of at least 12 months
If you're passionate about making a difference and enjoy bringing people together to raise funds for a great cause, we'd love to hear from you
Organisation
Make-A-Wish UK
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
Refreshed on: 14 August 2026
Closing date: 28 September 2026 at 15:33
Tags: Volunteering Management, Community Fundraising
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Thank you!
Seaford, East Sussex (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.
No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.
Please note you must be over 18 to apply for this role.
Organisation
Refreshed on: 05 September 2026
Closing date: 05 October 2026 at 10:42
Tags: Retail / Sales, Customer Service, Health / Medical
The client requests no contact from agencies or media sales.
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Thank you!
Remote
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
You'll be raising awareness, & improving understanding of sight loss through delivering RNIB’s Awareness to Action sessions in your local community. Through these engaging sessions, you'll inspire participants to make small changes to their behaviour that make a massive difference in the day-to-day lives of people with sight loss. As a Community Change Champion, this will involve:
• Talking directly with community leaders, businesses, & local groups about ways they can get involved & inviting them to join an Awareness to Action session.
• Delivering RNIB’s Awareness to Action sessions either in person or online, using our resources. You may do this on your own or with a team of other local volunteers, both sighted and with sight loss.
• Sharing RNIB’s information & initiatives so people know we’re here for them.
• If you have a personal link to sight loss, sharing your experience during the session to help give a tangible example of how local people can make a real difference.
• Telling us about any activities you have engaged in via a Microsoft form.
What will you gain from the role?
• First-hand experience in grassroots community engagement & charity outreach.
• The opportunity to develop communication & networking skills.
• Support to learn & or use presentation skills to deliver the Awareness to Action Session in person and virtually.
• If you have lived experience of sight loss, support to tell your story to make the most positive impact.
• Know that your efforts are improving the public’s understanding, perceptions & behaviour towards blind and partially sighted people.
We will provide:
• Induction to the role & organisation.
• Training and support to help you thrive in your role.
• A resource pack/toolkit to help deliver the message.
• Opportunities to connect with other RNIB volunteers across the UK.
• The chance to get involved in other activities that interest you & to apply for our internal-only job vacancies.
• Support from a volunteering manager.
How often will I be needed?
- 4 Hours per Action
Key requirements
- One reference
Location
Region
- South East
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- • Positive attitude towards blind and partially sighted people. • Effective communication skills. • An outgoing friendly approach to meeting new people. • A willingness and ability to complete the Microsoft feedback form.
Organisation
Refreshed on: 12 September 2026
Closing date: 27 October 2026 at 11:11
Job ref: OPP-100281
Tags: Advice / Information, Campaigns, Blind, Engagement / Outreach, Direct / Supporters
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Westcliff-on-Sea, Southend-on-Sea (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Refreshed on: 14 September 2026
Closing date: 29 October 2026 at 16:25
Job ref: Lead Volunteer Mind Charity Shop Westcliff
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
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