690 Volunteer manager volunteer roles

Social Media/Marketing Manager

Challenge Adventure Group (“CAG” for short and the operating name of CAG Trust) is a voluntary youth organisation for Knowle, Dorridge and beyond aimed at boys aged 10 and above.

As our name suggests, we provide challenging, adventurous and fun activities and the D of E Award for young people in their leisure time. Taking part in fun experiential activities enables members to develop their physical and mental skills and capacities and reach their full potential of becoming positive, active and happy citizens.

Summary

CAG was formed in 2009 and became a charity, CAG Trust, in 2019. We are looking for someone to help us publicise CAG and what we do to build a consistent positive message about young people and Challenge Adventure Group and, ultimately, build a demand to be a part of CAG.

These messages and stories will be delivered through a variety of media.  Additionally, we want to engage our current and potential audiences by creating and developing a compelling social media strategy and content.  We want to get the CAG name and story out into the community to build long lasting and meaningful relationships with local organisations, community groups and other relevant parties and to establish CAG as a strong and vibrant participant of local life.

Description

We are looking for an experienced offline and online/social media marketer to work with us to maximise our presence in order to attract new members and volunteers and to advertise CAG to its full potential.

We would like you to:

• Develop and on and offline marketing strategy.
• Prepare and deliver on and offline marketing material and stories.
• Perform a social media audit: Assess the current state of our social media pages and make recommendations on how we might improve our presence and engagement and where we might focus our efforts.
• Help us develop and/or execute a social media campaign around, in the first instance, recruiting new members.
• Provide guidance/strategy on how we can manage our social media on an ongoing basis e.g. using a centralised tool, creating a content calendar, identifying easy and free graphic tools and images.
• Produce fresh and engaging content for our social media channels.
• Prepare graphics for sharing across channels.
• Engage with our followers and encourage interaction.
• Manage and maintain social media channels on a regular basis.
• Work with our Group Leader who will provide our existing brand/style guidelines and share the CAG ethos.

We are looking for a volunteer who has experience of:

• Writing and editing marketing content for social media platforms such as Facebook, Twitter, Instagram, TikTok / across all platforms.
• Building strategies to increase social media following and build fundraising or awareness campaigns.
• Developing a coherent brand voice for social media, from content creation to community interactions.
• Using and setting up tools such as Hootsuite, Social Sprout, Canva, etc.
• Creating content calendars to help plan social media activity.
• Marketing specific events such as New Member Evenings and Duke of Edinburgh Introductory Presentations.

Ideally you should have/be:

• A flexible team player.
• A basic understanding of what CAG stands for and its place in the local community.
• A passion for the work of CAG and the importance of it to its members and volunteers.
• Experience of digital: social media marketing.
• Ability to engage and build a rapport with a wide range of people and organisations including local schools.
• Ability to build and maintain good working relationships.
• A car driver or have ability to travel to attend events and meetings.
• The post holder must be able to provide a satisfactory Disclosure and Barring Check, either a current or new application that can be made through CAG.

Making a difference - what impact will the opportunity have?

Your input is key to the running of CAG as well as securing its future.  You will shape how we present ourselves to our service users, stakeholders, funders and general public. With your help we will be able to continue to grow our membership through building campaigns to recruit new members who will be able to take advantage of all the challenging adventures we offer and help make the lives of these young people richer and more positive. You will build on the social media campaign we already have in place to help us raise awareness in the local community of what we do and why we do it and ensure that we become a key player in our community as a whole. 

What's in it for you?

You would become part of our small, friendly team and you have the opportunity to use your time, skills and experience to make a real difference to CAG and the community in which we operate.   This is a new role so you have the flexibility to make it your own under the guidance of CAG Committee.

About the location - Where will you be working?

The volunteer will work from home will be required to attend meetings within the Solihull area.

Travel Limit

This role is partly remote but ideally the candidate should be available for face to face Committee meetings and attending CAG events and other meetings.

When will you be working?

• Flexible so during office hours if necessary for certain events but evenings if preferred.
• You would need to be available to attend Committee meetings which normally take place in the evening.
• Occasional weekends to attend recruitment/marketing events.

Estimate of time commitment

• 2-3 hours per week

Details

The volunteering could be long term.

Application details

Successful applicants will require an enhanced DBS and two references.

We're keen to hear from you if you'd like to share your experiences as a blind and partially sighted person and help build a world which understands the impact of living with sight loss.

In this role, you will be:

• Delivering talks to groups of sighted people about your lived experience of sight loss to challenge their perceptions and behaviours. Audiences will vary but may include local businesses, community, faith and voluntary groups.

• Making links with your own existing groups and networks in your local community that may want to be involved in reducing barriers to blind and partially sighted people.
• Building relationships with people or local businesses you know.
• Taking part in and sharing information about specific campaigns and initiatives to help remove barriers to blind and partially sighted people.
• Delivering talks on behalf of RNIB’s Social Action Team.

What you'll gain from the role:
• A chance to make a difference to the lives of blind and partially sighted people with a sense of achievement.
• A chance to be part of a team of like-minded people.
• To make an impact by speaking to groups of people.
• An opportunity to develop your role into delivering talks independently as your confidence and skills grow.
• An opportunity to improve public understanding, helping change perceptions and behaviours, building a world which understands sight loss.
• An opportunity to explore different volunteer roles within our organisation and have access to internal employment opportunities.

In return for donating your time we will provide:
• Induction to the role and organisation.
• Training in public speaking and telling your story.
• A supportive volunteer manager.
• Regular catch-ups.
• Expenses.
• An opportunity to connect with other volunteers.

How often will I be needed?

• 3 Hours per Action

Key requirements

• One reference

Location

Region

• North East, South West, Yorkshire and the Humber, North West

Additional location information

• This role will be based at home and in your local area.

Who this opportunity will suit

• This role is reserved for blind and partially sighted applicants

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • Lived experience of issues affecting blind and partially sighted people. • Be comfortable speaking to different audiences to share your story, or a willingness to try with our support. • Effective communication skills. • An outgoing friendly approach to meeting new people. • Confidence in using a smart phone and email and engaging in meetings via video calls.

Trustee with social care experience

Style Acre is a dynamic and creative charity supporting people with learning disabilities and/or autism across Oxfordshire.

We are looking for a committed and motivated individual with social care experience and who is aligned to our vision to create communities where people with learning disabilities and autism are valued as equals and to our values of caring, respect, honesty, ambition, and collaboration.

The role of a Trustee is unpaid and voluntary. We expect all Trustees to actively contribute to the work of the Board, using their skills and experience to give strategic direction, evaluate performance, and ensuring the charity is run efficiently and effectively. This post requires the applicant to have a good understanding of the social care sector and the challenges it faces, preferably with hands-on experience in the sector.

Trustees are expected to:-

• attend up to 4 Board meetings per year and an annual awayday. Meetings are usually held on a Thursday 1-5pm. In addition, there is  a finance & audit committee which also meets quarterly.
• contribute advice and support on an ad hoc basis.
• attend events and promote the work of the charity.
• visit services regularly but as a minimum on a quarterly basis. 

All travel and out-of-pocket expenses will be re-imbursed if required.  Applicants will be subject to an enhanced DBS (Disclosure and Barring Service) check.

Trustees of Style Acre play an important role in setting the strategy, culture, and vison of the charity, supporting the management team to deliver high quality support,  and ensuring the people we support are living their best lives at the heart of their local community. For more information on our work, please visit our website at Style Acre.

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our FARA Fulham shop is looking for a creative and enthusiastic Social Media Instagram Volunteer to help us keep our Instagram content fresh, engaging, and up to date.

By volunteering with us, you’ll directly support our mission, help promote reuse through donation and recycling, and contribute to a positive experience for our customers and online community.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Creating Instagram content, including posts and stories
• Capturing photos and videos that highlight our activities, updates, and events
• Showcasing donation appeals in a clear and appealing way
• Helping maintain a consistent and on-brand social media presence
• Monitoring basic engagement (likes, comments, and shares)
• Greeting and assisting customers when required

The Volunteer:

We’re looking for someone who:

• Knowledge of using Instagram and current social media trends
• Is creative, visually focused, and confident taking photos or short videos
• Is friendly, approachable, enthusiastic, and able to communicate our mission online
• Is reliable and able to work as part of a team
• Has experience in social media content creation is a bonus, but not essential

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams. You’ll gain hands-on experience in social media content creation while working alongside supportive colleagues. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 10:00 to 18:00, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

About us:

Business Launchpad (BLP) is an enterprise charity based in Tooting, in the London Borough of Wandsworth. We support young people aged 18 to 30 to start and grow their own businesses, access employment, and build skills for economic independence.

Our core programmes are:

• Pathways, our flagship 12-week enterprise cohort programme, guiding young people from idea to early-stage business.

• Business Lab, a 6-week pipeline programme for young people exploring enterprise as a route forward.

• Career Connect, our annual employability fair connecting young people with employers and opportunities.

About this Volunteer role:

Location: Tooting Works, Tooting, London SW17

Duration: Minimum 4 weeks, up to 12 weeks (flexible by arrangement)

Hours: Part-time or full-time by arrangement

Remuneration: Volunteer

This role sits within our Programmes and Delivery team. You will work alongside our Programme Coordinator on the recruitment, onboarding and administrative tasks that keep our programmes running day to day.

It is a practical role with real responsibility. You will see how a charity programme team works from the inside, including how we bring young people onto our programmes, track their progress and stay in contact with partners and referrers.

What You Will do:

Recruitment and Participant Outreach:

• Support recruitment campaigns for Pathways and Business Lab across digital channels.

• Help manage the enquiries inbox and respond to initial expressions of interest.

Onboarding and Administration:

• Help prepare and send out welcome packs, joining instructions and programme information.

• Assist with collecting participant documents, consent forms and eligibility evidence.

• Help communicate session timetables and any changes to participants.

Programme Administration:

• Help prepare session materials, including printing, digital uploads and room or resource coordination.

• Maintain recruitment progress tracking spreadsheets.

• Assist with gathering participant feedback to support our monitoring and evaluation.

Communications Support:

• Provide day-to-day administrative support to the programme team, including sending emails, texts messages and making phone calls with programme participants.

• Follow up new leads for programme interest and support with discovery chat bookings and follow ups.

What We Are Looking For:

You do not need previous charity experience. We are looking for someone reliable and well organised who genuinely wants to support young people. We will give you the training and supervision you need to do the role well.

Essential

• Good organisational skills and attention to detail.

• Clear written and verbal communication skills.

• Confident using Microsoft Office (Word, Excel, Outlook) or Google Workspace.

• Able to handle sensitive information with care and discretion.

• Happy to ask questions and take initiative when needed.

• Commitment to equity and inclusion and to supporting young people from all backgrounds.

Desirable

• Some experience or interest in the charity, education or public sector.

• Experience supporting events, recruitment or communications work.

• Some knowledge of the challenges young people face in finding work or starting a business.

What You Will Gain

By the end of your placement, you will have:

• First-hand experience of how a funded charity programme is planned, recruited and delivered.

• Practical experience using a CRM system (Salesforce) and a Learning Management System.

• Stronger skills in participant communications, data management and programme administration.

• A good working knowledge of the youth enterprise and employability sector in London.

• A reference from Business Launchpad on completion.

• Access to the BLP alumni network and future opportunities where relevant.

Volunteering Arrangements

The placement is based at Tooting Works in South London. Some tasks may be done remotely, depending on the stage of the programme cycle, and this can be agreed with your line manager.

We ask volunteers to commit to their agreed hours and to give notice if they cannot attend. We will agree a schedule at the start that works for both of us.

Our volunteer therapists play a vital role in enabling men to navigate complex life challenges, build resilience, and improve their lives.

What you'll be a part of
At MensCraft, we enable men and boys to feel connected, valued, and able to live with purpose. We support men to navigate complex challenges, build resilience, and embrace healthy masculinity through tailored, non-judgemental, male-focussed services across Norfolk and Waveney.

Role purpose
To deliver high-quality, gender-informed counselling or psychotherapy to adult men experiencing mild to moderate emotional and mental health challenges.

The impact you’ll make
Men face unique barriers and costs when seeking therapy. As a Volunteer Counsellor, you will provide an authentic, male-informed space to help men build healthy alternatives to damaging coping strategies—reducing distress, preventing crisis, and reconnecting men with their communities.

What you will do

• Deliver weekly 1:1 sessions (online or in person).
• Provide an authentic, confidential, and non-judgemental space tailored to each man.
• Maintain short, accurate session records, and organise your sessions, via our practice management software. 
• Adhere to professional ethics and MensCraft policies.
• Promptly raise any safeguarding concerns to the service manager.
• Attend regular supervision and a monthly service meeting.

What you will gain

• Specialised practice: Expand your experience in gender-informed, male-focussed therapy within a respected local organisation.
• Community impact: Make a direct, lasting difference to men's lives across Norfolk and Waveney.
• Team connection: Gain unique insights alongside a passionate, supportive therapeutic team.
• Cost coverage: We cover some or all supervision costs if all your client hours are with us, or contribute towards travel expenses if not.

What we are looking for

• Fully qualified therapist (Diploma Level 4+) OR a diploma trainee approved for placement.
• Open to all therapeutic backgrounds and modalities.
• Registered member (or student member) of a recognised body (e.g., BACP, NCPS, UKCP).
• Minimum 2 client hours weekly, plus time for admin, supervision, and monthly meetings.
• Enhanced DBS check (arranged and funded by MensCraft).
• We warmly welcome and encourage applications from people of all backgrounds. As men are currently underrepresented within the therapeutic professions, we particularly encourage applications from men.

What will you be doing?

As part of the Management team you will be responsible for ensuring that the group is acting in a way that recognises its safeguarding responsibilities in all its activities.

This will include carrying out Enhanced DBS checks on behalf of the group when appropriate and provide an induction for new Management Team Members so they are aware of the safeguarding requirements of the group and to initiate an annual short Safeguarding Refresher Session at a coach meeting.

Management team meetings are held typically every six to eight weeks, alternating on line and in person.

What are we looking for?

• Experience of adult safeguarding (desirable but not essential).
• Ability to work with discretion and confidentiality when required.
• A strong commitment to improving the lives of the people Read Easy works with.
• Good communication and people skills, with a commitment to maintaining confidentiality.
• Reasonable confidence in using IT.
• The ability to use initiative and work independently.
• A willingness to abide by Read Easy policies and procedures.
• A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included.
• Energy and enthusiasm with an average of two hours a week to commit to the role. 

What difference will you make?

Read Easy provides free, confidential, one to-one reading coaching for adults who struggle with reading, through a network of volunteer groups. Read Easy groups are changing the lives of individual adults across the country by providing them with the support they need to learn to read, and in turn opening doors for them to all sorts of new opportunities in life.

You'll be raising awareness, & improving understanding of sight loss through delivering RNIB’s Awareness to Action sessions in your local community. Through these engaging sessions, you'll inspire participants to make small changes to their behaviour that make a massive difference in the day-to-day lives of people with sight loss. As a Community Change Champion, this will involve:

• Talking directly with community leaders, businesses, & local groups about ways they can get involved & inviting them to join an Awareness to Action session.
• Delivering RNIB’s Awareness to Action sessions either in person or online, using our resources. You may do this on your own or with a team of other local volunteers, both sighted and with sight loss.
• Sharing RNIB’s information & initiatives so people know we’re here for them.
• If you have a personal link to sight loss, sharing your experience during the session to help give a tangible example of how local people can make a real difference.
• Telling us about any activities you have engaged in via a Microsoft form.

What will you gain from the role?
• First-hand experience in grassroots community engagement & charity outreach.
• The opportunity to develop communication & networking skills.
• Support to learn & or use presentation skills to deliver the Awareness to Action Session in person and virtually.
• If you have lived experience of sight loss, support to tell your story to make the most positive impact.
• Know that your efforts are improving the public’s understanding, perceptions & behaviour towards blind and partially sighted people.

We will provide:
• Induction to the role & organisation.
• Training and support to help you thrive in your role.
• A resource pack/toolkit to help deliver the message.
• Opportunities to connect with other RNIB volunteers across the UK.
• The chance to get involved in other activities that interest you & to apply for our internal-only job vacancies.
• Support from a volunteering manager.

How often will I be needed?

• 4 Hours per Action

Key requirements

• One reference

Location

Region

• South East

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • Positive attitude towards blind and partially sighted people. • Effective communication skills. • An outgoing friendly approach to meeting new people. • A willingness and ability to complete the Microsoft feedback form.

We're keen to hear from you if you'd like to share your experiences as a blind and partially sighted person and help build a world which understands the impact of living with sight loss.

In this role, you will be:

• Delivering talks to groups of sighted people about your lived experience of sight loss to challenge their perceptions and behaviours. Audiences will vary but may include local businesses, community, faith and voluntary groups.

• Making links with your own existing groups and networks in your local community that may want to be involved in reducing barriers to blind and partially sighted people.
• Building relationships with people or local businesses you know.
• Taking part in and sharing information about specific campaigns and initiatives to help remove barriers to blind and partially sighted people.
• Delivering talks on behalf of RNIB’s Social Action Team.

What you'll gain from the role:
• A chance to make a difference to the lives of blind and partially sighted people with a sense of achievement.
• A chance to be part of a team of like-minded people.
• To make an impact by speaking to groups of people.
• An opportunity to develop your role into delivering talks independently as your confidence and skills grow.
• An opportunity to improve public understanding, helping change perceptions and behaviours, building a world which understands sight loss.
• An opportunity to explore different volunteer roles within our organisation and have access to internal employment opportunities.

In return for donating your time we will provide:
• Induction to the role and organisation.
• Training in public speaking and telling your story.
• A supportive volunteer manager.
• Regular catch-ups.
• Expenses.
• An opportunity to connect with other volunteers.

How often will I be needed?

• 3 Hours per Action

Key requirements

• One reference

Location

Region

• Yorkshire and the Humber

Additional location information

• This role will be based at home and in your local area.

Who this opportunity will suit

• This role is reserved for blind and partially sighted applicants

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • Lived experience of issues affecting blind and partially sighted people. • Be comfortable speaking to different audiences to share your story, or a willingness to try with our support. • Effective communication skills. • An outgoing friendly approach to meeting new people. • Confidence in using a smart phone and email and engaging in meetings via video calls.

The Role

As a Flyer Distributor you will play a crucial role in helping to raise awareness about our services and events within the Enfield community. You will be responsible for disseminating promotional materials such as flyers, brochures, and event announcements to various locations within the Enfield area.

• Distribute promotional materials provided by Age UK Enfield to designated locations across the Enfield area. This may include community centers, libraries, local businesses, healthcare facilities, and other relevant locations.
• Engage with members of the public in a friendly and courteous manner while distributing flyers. Answer any questions they may have about Age UK Enfield's services and provide basic information about upcoming events or initiatives.
• Keep accurate records of the locations visited and the quantity of promotional materials distributed. Report back to the supervisor on to provide updates on distribution progress.
• Act as an ambassador for Age UK Enfield by promoting the organisation's mission, values, and services to the community. Help to increase brand recognition and visibility within the local area.

General Key Skills:

• Ability to work independently without constant supervision.
• Comfortable with walking and standing for long periods in various weather conditions.
• Maintaining professionalism and addressing public inquiries effectively.
• Reliable attendance and punctuality, with a strong sense of responsibility.

Time Commitment

2-4 hours Between 10 am - 2 pm (there are other volunteer opportunities available)

Requirements

A DBS Enhanced check will be required. Training to be provided around safeguarding.

Other Information

Please note: It is a unpaid position however travel costs and other volunteering expenses will be covered.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Many people affected by terminal illness don't realise the support available to them until they need it.

By becoming a Community Ambassador Volunteer, you can help change that.

Local communities play a vital role in supporting people through some of life's most challenging times. You can help strengthen those community connections by sharing information about Marie Curie and raising awareness of the support available to anyone affected by terminal illness.

This is a flexible role that can fit around work, study, family life or retirement.

Whether you visit a local library, community centre, GP surgery, leisure centre or community event, you'll be building relationships, sharing information about Marie Curie and helping strengthen community awareness. (

Availability: Volunteer around your existing commitments

Time: Just 2-3 hours per month

Location: Within north East Derbyshire.

Volunteers are not expected to travel extensively across the area and can choose opportunities that are local and convenient to them.

Criteria: 18 years of age or over

What you'll do:

• Share Marie Curie information within your local community

• Display leaflets and resources in community venues

• Attend occasional local events on behalf of Marie Curie

• Help raise awareness of services and support available

• Signpost people to Marie Curie's website, support line and resources

• Identify opportunities to connect with new community groups and organisations

Why you'd be a great fit:

• Friendly and approachable

• Comfortable talking to people from different backgrounds and experiences

• Passionate about supporting their local community

• Organised and reliable

• Able to work independently while being part of a supportive team

• Knowledgeable about your local area or interested in learning more about it

Why volunteer with Marie Curie?

• Make a real difference in your local community

• Be part of a nationally recognised charity making a lasting impact

• Help people access the right support

• Volunteer flexibly around your existing commitments

• Receive training and ongoing support

• Meet new people and build connections locally

• Out-of-pocket travel and expenses reimbursed

• Access to discounts on shopping, travel, entertainment and more

• 15% discount in-store at our Marie Curie Shops (Terms & Conditions apply)

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our Southfields Kids shop is seeking a enthusiastic and detail-oriented Toy Detective Volunteer to help create a fun, safe, and well organised toy section within the shop.

By volunteering with us, you’ll directly support our mission, help promote reuse through donation and recycling, and contribute to a positive experience for our customers and online community.

The Role: 

As a volunteer, your responsibilities will include (but are not limited to):

• Sorting, testing, and pricing donated toys
• Identifying missing pieces and completing sets where possible
• Creating attractive and engaging toy displays on the shop floor
• Ensuring all toys meet safety standards before being sold
• Greeting and assisting customers when required
• Assisting with till operations when needed

The Volunteer: 

We’re looking for someone who:

• Has an interest in toys, games, and children’s items
• Is confident in basic testing of battery-operated toys
• Has good attention to detail
• Is friendly, approachable, and enthusiastic
• Is reliable and able to work as part of a team
• Has knowledge of popular toys or games is a bonus, but not essential

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams. You’ll gain hands-on experience while working alongside supportive colleagues. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 09:30 to 17:30, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

We're keen to hear from you if you'd like to share your experiences as a blind and partially sighted person and help build a world which understands the impact of living with sight loss.

In this role, you will be:

• Delivering talks to groups of sighted people about your lived experience of sight loss to challenge their perceptions and behaviours. Audiences will vary but may include local businesses, community, faith and voluntary groups.

• Making links with your own existing groups and networks in your local community that may want to be involved in reducing barriers to blind and partially sighted people.
• Building relationships with people or local businesses you know.
• Taking part in and sharing information about specific campaigns and initiatives to help remove barriers to blind and partially sighted people.
• Delivering talks on behalf of RNIB’s Social Action Team.

What you'll gain from the role:
• A chance to make a difference to the lives of blind and partially sighted people with a sense of achievement.
• A chance to be part of a team of like-minded people.
• To make an impact by speaking to groups of people.
• An opportunity to develop your role into delivering talks independently as your confidence and skills grow.
• An opportunity to improve public understanding, helping change perceptions and behaviours, building a world which understands sight loss.
• An opportunity to explore different volunteer roles within our organisation and have access to internal employment opportunities.

In return for donating your time we will provide:
• Induction to the role and organisation.
• Training in public speaking and telling your story.
• A supportive volunteer manager.
• Regular catch-ups.
• Expenses.
• An opportunity to connect with other volunteers.

How often will I be needed?

• 3 Hours per Action

Key requirements

• One reference

Location

Region

• South West

Additional location information

• This role will be based at home and in your local area.

Who this opportunity will suit

• This role is reserved for blind and partially sighted applicants

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • Lived experience of issues affecting blind and partially sighted people. • Be comfortable speaking to different audiences to share your story, or a willingness to try with our support. • Effective communication skills. • An outgoing friendly approach to meeting new people. • Confidence in using a smart phone and email and engaging in meetings via video calls.