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Travel expenses and up to £5 reimbursed for lunch
Page 8 of 44
Job description

You will be running the Resource Room as part of the Hear to Inform and Connect project. This exciting project is expanding our information services for older and isolated people with hearing loss. The Resource Room is a services where Service Users can come in to test and learn more about products before they buy them.



Resource room, London (Highbury)


The Resource room opens for two hours on Tuesdays and two hours on Thursday. We ask that the volunteer be able to commit to one of these days.

What will you be doing?

As a Technology Demonstrator you will provide information and product demonstrations for visitors who are deaf, hard of hearing or who have tinnitus. You will;

  • Provide product demonstration appointments at our drop in sessions.

  • Become familiar with the range of Action on Hearing Loss equipment, products and information resources

  • Ensuring service users Hearing Aids are working well and have the correct settings for the products they want.

  • Contact local audiology departments and relevant groups to promote the service

  • Respond to email enquiries

  • Monitor appointments and collect feedback using the data collection tools supplied

  • Make product orders for a client over the phone or online, if required.

    Examples of products we demonstrate are:

  • Loop systems

  • Telephones

  • TV listeners

Why do we need you?

Across the UK, 11 million people are affected by hearing loss including someone in your family, friends, your partner, or someone at work. As the population ages, more of us will be affected. By 2035, one fifth of us will be living with the condition.

What skills do you need?

Here are some of the skills we think could be beneficial:

  • Confidence in learning about technology to demonstrate products to visitors (full training will be provided)
  • Willingness to learn about, or existing knowledge of, issues affecting deaf and hard of hearing people, particularly older people. Personal experience would be a benefit but is not required.
  • Friendly, reliable and approachable manner
  • Ability to listen to questions and to answer appropriately
  • Happy to work with a wide range of people especially older people
  • BSL is not required for this role, but is a welcome skill

What support will you get?

We value your time and commitment and want to make sure you are enjoying volunteering with us. In a recent survey 90% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer.

Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in.  You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

“I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence.  If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.”

What training is offered?

Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role.  This may include:

• Training in Understanding Hearing Loss

• Volunteers also have the opportunity to attend other training relevant to their role

What will you gain?
Our volunteers receive the following benefits:

  • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
  • Fulfilment – knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
  • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
  • Opportunity - to try other volunteering roles locally with Action on Hearing if available
  • Full training – we offer full ongoing training for all our volunteers. This includes a one-day induction programme, training in understanding hearing loss, and a further half day training specific to your volunteering role


You may need to be able to travel locally, whether by car or public transport


You will be required to complete a DBS check (previously CRB) or Access NI, as some of your role includes giving guidance to vulnerable adults and having access to payment details to purchase products online on behalf of the client.

What next?
Thanks for taking the time to read these details.  Ready to apply for this role? 


**Please click on the "apply on website" button to complete our online application form**

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More about Action on Hearing Loss
Action on Hearing Loss

Action On Hearing Loss

In 1911 Leo Bonn, inspired by his personal experience of deafness, founded the organisation t... Read more

Posted on: 24 September 2019
Closing date: 28 October 2019
Tags: Advice, Information

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