Advice information volunteer volunteer roles

We are looking for a reliable, confident volunteer with strong communication, literacy and digital skills to help older people access the support they are entitled to.

About the Service

Our Information & Advice service provides free, confidential and independent support to people aged 50 and over. We are looking for a reliable and confident volunteer to help clients complete important paper and online forms.

About the Role

As a volunteer, you will help older people complete welfare benefit applications, online application forms, and other documents in person, by telephone or during a home visit. Your clear and accurate support can help clients overcome complex forms, health barriers or limited digital skills.

Task may include:

• Help clients complete paper and online forms accurately.
• Explain practical next steps within the boundaries of your training and role.
• Support appointments at our offices and outreach venues, by telephone, and in clients’ homes.
• Data entry to ensure clear and accurate records of client contact
• Work closely with staff and other volunteers

Where?

Various Locations in Sandwel with home visits - a link to a pin pointed map of key areas can be provided

Who would this role be suitable for?

· This role would suit someone who is patient, caring and non-judgemental, with strong communication, literacy and digital skills.

· You will need to be confident using IT systems and online forms, able to explain information clearly and comfortable handling personal information confidentially.

· Experience in administration, advice, teaching, health or social care may be helpful, but it is not essential.

· Full role-specific training will be provided before you begin supporting clients independently.

Training

You will receive core volunteer training, GDPR and data protection training, form-filling training and guidance on lone working. You will initially work alongside experienced staff in office and outreach settings.

There may also be an opportunity to work towards a Level 2 qualification in Information, Advice or Guidance and to access optional adviser training over approximately 12 months. Although this does not guarantee employment, it can provide valuable knowledge, skills and experience.

Due to the training involved and the nature of the work, we are ideally looking for volunteers who can offer regular, longer-term support.

Working Safely

The service completes a risk assessment before every client home visit. Volunteers must use the lone-working app and follow all agreed safeguarding, confidentiality and safety procedures.

DBS

A DBS check is required for this role. Risk assessments are completed before home visits, and volunteers are supported to follow all safeguarding, confidentiality and lone-working procedures.

We’d love you to be part of our Information & Advice Service. As an Information Volunteer Assistant, you could be :

• Welcoming and providing information to visitors

• Ordering leaflets from various sources

• Updating external contacts

• Undertaking general administration

• possibly dealing with straightforward signposting and information.

You’ll enjoy working within a team of volunteers and meeting new people, have great communication skills, are polite and emphatic, understand basic IT systems and updating manual records, and are able or willing to learn to use the internet and Microsoft Office 365.

We are currently looking for someone to volunteer for 3 hours, on Mondays, Wednesdays and Fridays either am or pm.

We will reimburse your out-of-pocket volunteer expenses.

It’s really easy to start the volunteering process with us. If you’re over 18 years old, just click on ‘Apply’ and get filling in your details!

We would love for you to join our Information & Advice Service as a Community Outreach Volunteer.

This is a rewarding opportunity to meet new people, support your local community, and help individuals access the information and services they need. As part of our friendly team, you will attend local groups and community activities, offering information, guidance, and signposting to relevant services, support organisations, and community groups.

You may also help people complete a range of forms, including Attendance Allowance applications and other benefit-related paperwork, giving them the confidence and support they need to access available help.

In this role, you could be:

• Providing a warm, friendly, and welcoming experience for members of your local community.

• Signposting people to relevant local services, activities, and sources of support.

• Assisting individuals with completing forms, including Attendance Allowance and other benefit applications.

• Offering straightforward information and guidance where appropriate.

We're looking for people who enjoy working as part of a team, meeting new people, and making a positive difference in their community.

You'll be a good listener with strong communication skills, a caring and empathetic approach, and a willingness to help others. Basic IT skills and record-keeping experience are helpful, and experience using the internet and Microsoft 365 would be an advantage. Don't worry if you're still learning though, as training and support will be provided.

We reimburse all reasonable out-of-pocket expenses incurred while volunteering.

Getting started is easy. If you're aged 18 or over, simply click "Apply" and complete the application form. We'd love to hear from you and welcome you to our team.

Chair of Trustees

Citizens Advice Buckinghamshire

Voluntary role | Buckinghamshire

Are you a well-connected leader in Buckinghamshire with the energy and ambition to help a respected local charity grow its impact?

Citizens Advice Buckinghamshire is seeking an exceptional individual to become our next Chair of Trustees.

About Us

We are part of the national Citizens Advice network, providing free, confidential and impartial advice to thousands of people each year across Buckinghamshire. We have offices in Aylesbury, Buckingham, High Wycombe and Chesham.

Our work helps people resolve problems around debt, housing, employment, benefits and consumer rights, often preventing crises, reducing pressure on public services and enabling individuals to regain stability and independence.

The organisation is stable, well-managed and ambitious. Following reductions in statutory funding and changes across the national network, we are now focused on strengthening income streams, raising our local profile and entering a new phase of growth.

The Opportunity

It is an opportunity to build on strong foundations and take the organisation forward.

As Chair, you will:

• Provide strategic leadership to the Board of Trustees.

• Help strengthen funding and sustainability.

• Raise the profile of Citizens Advice across Buckinghamshire.

• Represent the organisation with funders, partners and the wider community.

• Champion the difference we make to people’s lives.

We are particularly interested in candidates who live in, or have strong knowledge and networks within Buckinghamshire (ideally central or south).

Who We’re Looking For

We are seeking someone who brings:

• Strategic leadership experience (board or senior executive level).

• The confidence to support and constructively challenge a CEO.

• Strong networking skills and credibility locally.

• Commercial awareness and financial literacy.

• An interest in fundraising and partnership development.

• A genuine commitment to community impact.

Prior Chair experience is welcome but not essential. Energy, judgement and the ability to build relationships are key.

Time Commitment

• Four face-to-face Board meetings per year (2 hours each).

• Four subcommittee meetings per subcommittee annually Finance & Risk, Operations, People, and Fundraising).

• Annual strategy Away Day.

• Annual Staff & Volunteers Day.

• Attendance at selected fundraising and stakeholder events.

• Approximate commitment: 2 -4 days per month.

Why This Role Matters

Citizens Advice Buckinghamshire helps people solve problems that, left unaddressed, cost families, councils and government far more in the long term.

As Chair, you will help ensure this essential service continues to thrive, supporting residents to become more financially secure, resilient and able to contribute fully to society.

For more information and how to apply download the Appointment Brief.

Closing date: 9am Friday 11 September 2026

Join us in shaping the next chapter of Citizens Advice Buckinghamshire.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Volunteering with Enfield Citizens Advice is one of the best ways that you can make a difference in your local community.  Our main support areas are Welfare Benefits, Housing and Debt where we offer advice or signpost clients to where to find information to help themselves.  We run a very busy service and you would be at the centre of supporting the service to run efficiently by supporting clients and our staff with a variety of admin and reception duties. 

We offer full training and cover travel expenses within the boundaries of the Borough of Enfield. 

Our volunteers come from a range of backgrounds, and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

Our volunteers are vital members of the Citizens Advice Barnet team.

If you’re looking for a worthwhile experience and excellent training, there may be a suitable volunteering role waiting for you at Citizens Advice Barnet.

Volunteering is a great way to contribute, use and gain skills, make friends and feel part of an enthusiastic team.

Most of the work we do is carried out by highly trained volunteers. We very much value the work of all our volunteers, who strongly uphold the aims and principles of the Citizens Advice service.

After successfully completing the initial training, you will:

• assist clients on reception,
• call back clients who have been referred to us,
• give advice via email,
• speak to clients on our helpline,
• support clients in person at drop-in advice sessions throughout Barnet,
• undertake administrative tasks supporting the advice team.

Purpose of the role

• help provide an effective and efficient advice service to members of the public,
• help influence government and other organisations by collecting evidence of the effect of their actions on the lives of clients for the Research & Campaigns team to use,
• help us raise essential funds to continue our work by collecting evidence of the need we address and our impact.

Qualities Required:

• being open, approachable and non-judgmental,
• ability to communicate effectively in writing and in person,
• a good level of literacy and numeracy skills,
• a good level of IT literacy,
• ability to commit to 2 days a week for at least 9 months,
• ability to commit to and work within the aims, principles and policies of the Citizens Advice service.

As a Macmillan Information & Advice Hub Volunteer, you’ll get a chance to meet new people and be part of an amazing team of Volunteers. It is really important to us that we provide the practical and emotional assistance required to our clients and that's why both Macmillan and ourselves will give you the support, supervision, volunteer insurance, and training required for the role.

The Hub is a drop in facility aimed at giving advice to local residents living with cancer, their friends and family or even fellow professionals. You will be providing face-to-face assistance which will include giving out high quality Macmillan advice resources or signposting to other service (all with the support of an employed Co-ordinator). You will also be providing emotional support by showing empathy, actively listening, and providing encouragement and reassurance. The Hub is based in Hastings Town Centre (the old Town Hall) and you could volunteer for as little as half a day.

We are currently looking for 1 volunteer for Friday mornings and 1 for Friday afternoons

You will be reimbursed relevant costs and it's really easy to start the volunteering process with us. If you’re over 18 years old and ready to make a huge difference to a cancer patients life, just click on ‘Apply’ and start filling in your details!

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

This opportunity will be at both Crook and Durham so volunteers need to be willing to volunteer at both sites.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support

Would you like to be play an important role in helping clients with their Welfare Benefit, Housing, Debt and Employment issues?  If so, you're the person we need. You could make a real difference to people's lives.

Our adviceline (phone) assessors are the first line of contact with many of our clients and offer help to empower individuals to help themselves by signposting them to the appropriate organisations.  For more complex issues they arrange appointments with our advisory staff. You would also be helping with our Research and Campaigns by writing a short report about common or unfair problems that you encounter whilst talking to clients.

On a typical call you would explore the issue the client has called us about, assess the urgency of the problem and their ability to deal with it themselves and write a summary and outline next steps. 

Full training and ongoing support will be given.  You will learn about a range of issues that affect our clients and build valuable skills such as communication, listening and information giving which can increase your employability.

You will need to:

• be familiar with and be able to develop your skills using Microsoft Word and Excel
• be able to manage using multiple windows and online resources during client calls
• have excellent verbal and written communication skills
• be willing and able to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training
• be friendly and approachable and non-judgmental and respect other's views, values and cultures

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Beacon Project is a community-focused programme providing confidential advice, connection, and learning opportunities for residents in the World’s End area. Through weekly coffee mornings, group sessions, and a befriending service that matches individuals with friendly Connectors for regular meet-ups, Beacon helps reduce isolation and build meaningful local relationships. We also offer free, practical support on issues such as benefits and housing, helping people understand their options and access the advice they need. The programme is delivered as a partnership between Family Friends and Nucleus Legal Advice Centre.

About the Role 

As our Community Engagement and Support Volunteer, you will be the first friendly face people meet. This role is perfect for someone approachable, confident, community-minded, and who enjoys connecting with others. You will help create a welcoming, inclusive environment where residents feel comfortable accessing support and getting involved in community activities. 

What You Will Be Doing

As a volunteer, you will welcome residents and help them feel comfortable accessing the project and its services. You will spend time speaking with local people to raise awareness of the Beacon Project, encourage participation, and build positive relationships within the community. The role will involve supporting community events, coffee mornings, and other outreach activities. Using active listening skills, you'll build trust with residents, take the time to understand their needs, and help connect them with the right support where appropriate. Volunteers will also be encouraged to share their ideas and creativity, helping us develop new ways to engage residents and make the project as welcoming and accessible as possible. You will assist with promoting the service through community events, coffee mornings, leaflets, and our social media channels. 

What you will gain from the project 

We are a dynamic and innovative project, passionate about providing wraparound support to the residents of World's End. As a volunteer, you'll have the opportunity to make a meaningful difference by supporting people in your local community and helping them access the advice, connections, and opportunities they need. You'll be part of a friendly and diverse team of staff and volunteers. You will also have the opportunity to be part of a project that values the ideas and contributions of our volunteers. We value the skills and experiences that volunteers bring, and you'll be encouraged to share your insights into how we can develop the project. This is an opportunity to gain valuable experience, build confidence, develop new skills in community engagement and communication, and be part of a project that is making a difference locally. 

This experience will enhance your CV and support future career development in law, community work, advice services, or other people-focused roles. 

What we are looking for 

You will bring a friendly and approachable manner and the ability to figure out how best to support people. That means helping clients to become independent. Some interactions may involve people with complex needs or stress, so patience and empathy are two of the most important qualities that we are looking for. You will have excellent communication skills and the ability to advocate for and promote the project to the local community. We are looking for someone who can be a community ambassador for our project and a friendly face for residents. 

Our volunteers support residents from a wide range of cultural and linguistic backgrounds. While most residents speak English, many community members speak other languages, including Arabic, Spanish and French. We welcome volunteers from all backgrounds, and additional language skills are an advantage, but are not essential. 

Expenses

We want volunteering with us to be accessible to everyone. Reasonable travel and food expenses will be reimbursed. Further information on claiming expenses will be provided during the interview stage.

Equality, Diversity and Inclusion

The Beacon Project is committed to Equality, Diversity, and Inclusion. We are committed to creating an inclusive environment where everyone is treated with dignity, respect, and fairness. We welcome applications from people of all backgrounds, identities, and experiences. We are committed to making reasonable adjustments throughout the recruitment process and during volunteering to ensure everyone has the opportunity to contribute and thrive.

We believe that a diverse team helps us better serve the residents of World's End Estate and strengthens our work within the community.