Active communities manager jobs

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

Greater Manchester and the surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

 Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

Practical, helpful and supportive – you thrive working at a fast pace whilst maintaining accuracy and you work collaboratively with others to complete tasks, you are a confident MS Office user.

A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

Flexible working hours to balance home and working life

25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

Company car for front line care posts

Access to the Blue Light Card Scheme, and other rewards and discounts

Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

Pension scheme where we contribute 5% of your salary and you contribute at least 3%

The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

Robust training and development programmes to support your learning and growth

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Please disclose on the application form if you have used AI for any part of your job application.

Interviews will take place either on Teams or at our Greater Manchester care team office, with the dates to be confirmed. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Bookings Team Executive
Contract: Temporary / Fixed until November 2025
Location: Hybrid – United Kingdom (Multiple Office locations)
Offices: Cardiff, Belfast, Salford, Edinburgh, London
Salary: £28,000 per annum, pro rata

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards – the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person. 
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Role Summary

The main function of the Bookings Team Executive role is to provide high quality customer service for the Into Film Festival. This will mean receiving calls, processing bookings and liaising with educators through email and by phone. It will also involve making outbound calls to drive bookings, speaking to attending teachers and liaising with cinemas to ensure the festival runs smoothly. This is an exciting, front-line, varied role requiring high level communication skills and a solution focused attitude. It is an opportunity to develop customer service and CRM (Salesforce/Aerian) skills and to work for the world’s largest film festival for young people.  This role is offered on a fixed term, three-month basis.

Main Responsibilities:

• To be the first point of contact for public festival enquiries; answering calls and emails, processing bookings and problem solving.
• Proactively reaching out over email and phone to educators/bookers, aiming to sign them up to the festival.
• Liaising with the festival team to ensure all enquiries and issues are resolved.
• Checking, updating and uploading booking information onto our festival website (via Aerian - training available).
• Updating the daily incident log (via Excel) - this is used for tracking all enquiries/issues from cinemas. 
• Liaising with exhibitors as and when required and as directed.
• General support in relation to all aspects of the festival.
• Any other reasonable duties assigned by Into Film.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Experience of a customer service role.
• Excellent communication skills, including the ability to convey ideas persuasively.
• Strong organisational capability.
• Base level Excel or equivalent skills.
• Experience of working under pressure while handling a high volume of public enquiries.

Desirable:

• Experience of using Teams.
• Experience of using a CRM.
• Experience of talking to teachers/schools.
• Understanding of the education sector.
• Familiarity with the Microsoft Office suite.
• A love and knowledge of film.

Into Film employees enjoy the following benefits: 

• Annual Leave – 28 days (pro-rata). 
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance. 
• Wisdom health cover – including £75 annual eye care cover, as well as health insurance (non-contributory, apart from employee tax contribution).
• BenefitHub portal – offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 9:00am, Tuesday 29th July 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to Applied to complete your application for this position.

At Into Film, we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised, and reviewed in a random order by members of our team.

No agencies please.

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

London & the South East

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Purpose of the Job

This is a great opportunity for someone who’s passionate about supporting the delivery of the youth engagement strategy for the #iwill Movement and ensuring they are at the centre of our work at UK Youth.

Reporting to the Youth Development Project Manager, you will support the development and delivery of opportunities for young people to engage in our work towards our collective goals. Working within the Network Delivery department, you will be responsible for organising and delivering a range of projects and workstreams to enable young people across the UK Youth and #iwill Movement to express their views, have them listened to and to create positive change. You will create positive relationships with young people, so that our work is driven by their voices and experiences, helping to develop and deliver a range of opportunities and activities to build and engage networks of young people. You will help empower young people to become active citizens and creative positive change, by creating innovative ways for young people to engage in various networks through volunteering, social action and campaigning projects.

Key Responsibilities

•Support the effective delivery of a programme of development and engagement activities with young people across the #iwill Movement

• Manage the scheduling and organisation of activities across project workstreams, ensuring project management processes are in place to enable excellent standards of delivery

• Facilitate young people to build their skills and confidence so that young people’s participation and contribution are maximised and able to express their views

•Support the growth of a diverse range of networks involving young people across all UK regions, including with our nation partners. Working in partnership, develop the networks to be outcomes-focused and self-led on digital platforms

• Develop relationships with a range of stakeholders which may include youth workers and leaders of youth organisations, young people, nation partners, funders, and cross-sector leaders to create and deliver an inclusive programme for young people

• Working closely with colleagues across the charity to co-ordinate a range of events and opportunities to provide opportunities for young people to engage and connect with the wider work of UK Youth

•Communicate the benefits of the UK Youth and #iwill Movement and progress against our priorities to organisations and individuals, through a variety of channels, updates and specific marketing campaigns

• Work with the Network Delivery function to support young people to be empowered to lead and share best practise and expertise

• Develop content on agreed digital platforms to engage and connect young people and networks across the UK

Experience we're after

• A nationally recognised youth work qualification or ability to demonstrate experience of frontline youth work delivery, understanding of safeguarding and data protection is highly desirable

• Experience of successfully managing projects

• Experience of working with young volunteers and/or social action projects

• Experience and understanding of connecting networks and user involvement

• Experience of developing networks and/or communities of young people across the UK

• Experience of using digital platforms to engage networks and communities

• Experience of using CRM/stakeholder management systems to engage with networks

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Sunday 13th July 2025 at 23:59 (midnight)

Provisional Interview Dates: Monday 21st July 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference

Qualifications/ skills: CIPD qualified or equivalent professional HR qualification (Level 5 or above)

Time: Minimum 12 up to 16 hours per week. Can be worked flexibly but there are some essential meetings on a Monday. 

Where: Remote - UK based. Two team days per year in London / South East or online. 

Salary: £35,000-£38,000 full-time equivalent, depending on experience. This salary is in line with our organisational pay structure.

Deadline to apply: 11th July 2025

Estimated start date: September 2025

Role overview

This HR Lead role will support a unique, employee-owned, self-managed organisation. You'll play a key part in ensuring the smooth running of HR practices, advising on employee relations, and contributing to a positive, self-directed work environment.

As a self-managed organisation HR is distributed between a number of different roles. You will be working alongside our Organisational Development Lead, Training & Development Lead, Compliance Lead, HR Support, Onboarding/Offboarding Lead, Team Companion and the leadership team.

As this is a new developing role, the responsibilities listed in the Job Description are areas where Chiltern has identified HR expertise is needed at this current point in time. This gives the role holder the opportunity to further develop and shape this area of our business.

Key duties include advising on employee relations, supporting self-managed teams, and promoting a culture of continuous improvement and employee ownership, and you'll also work closely with individuals to ensure HR policies are adhered to, individuals feel empowered and engaged and that the organisation's culture aligns with its values in the delivery of HR practices.
 

Accountabilities

Responsibilities will include but are not limited to:

1. HR Strategy & Organisational Development

• Collaborate with the leadership team to drive the organisation’s People Management Strategy

• Devise and deliver HR projects to improve business efficiency and effectiveness

• Lead succession planning initiatives across the organisation

• Horizon scan for emerging HR practices and employment law developments

2. HR Policy, Compliance & Risk Management

• Develop and maintain HR policies, procedures, and the Employee Handbook to ensure legal compliance

• Ensure compliance with UK employment law across all HR functions

• Lead on:

  • Third Party Risk Policy

  • Equality Impact Assessment Policy

  • Stakeholder Engagement Policy (ensuring service user perspectives are integrated)

• Monitor adherence to internal policies, including whistleblowing, grievances, and dignity at work

• Audit EDI data bi-annually and create strategies to promote diversity and inclusion

3. Employee Relations & Case Management

• Providing advice and leading on the process for :

  • Grievances

  • Disciplinaries

  • Bullying, harassment, and capability issues

  • Redeployment and redundancy

• Lead meetings prior to disciplinary sanctions in collaboration with our HR administrator

• Mediate disputes and facilitate conflict resolution within the context of HR discussions

4. Compensation and Benefits

• Developing and maintaining salary structures

• Conducting salary benchmarking and market analysis

• Overseeing annual salary reviews

• Ensuring compliance with pay equity laws

5. Recruitment, Onboarding & Talent Management

• Oversee advertising and attraction strategies

• Support onboarding processes to aid efficiency

• Review terms and conditions, contracts, and engage with external advisors as needed

6. Attendance & Performance Management

• Manage absence cases including statutory and contractual entitlements

• Support the leadership team with performance and attendance-related challenges

7. Systems & Process Improvement

• Maintain and enhance HR systems, ensuring lean processes and the integration of e-systems

• Regularly review and improve the Staff Portal alongside our Training & Development Lead

8. Equality, Diversity & Inclusion (EDI)

• Stay updated on EDI legislation and best practice

• Support the organisation in being legally compliant, culturally relevant, and innovative in its EDI approach

• Lead data audits and present an equal opportunities review every two years

9. Professional Development & Networking

• Engage with local HR support networks, including CIPD and ACAS

• Maintain continuous professional development (CPD)

• Be an active member of Social Enterprise UK HSC HR group and attend relevant meetings

Person specification

We are looking for an efficient, well-organised, friendly person to join the team with the following qualities:

• CIPD qualified or equivalent professional HR qualification (Level 5 or above)

• Experience in a generalist HR role, including employee relations, policy development, and HR project delivery.

• Experience working on or leading Equality, Diversity and Inclusion (EDI) initiatives.

• Excellent interpersonal and communication skills, with the ability to build effective relationships across all levels

• Confident facilitator and leader of sensitive meetings and discussions, with a culture of care

• As this is a hands on role, a high level of organisational skills and the ability to manage multiple priorities and projects simultaneously is needed

• Commitment to fostering an inclusive, respectful, and supportive work environment

• Demonstrate flexibility and adaptability, with the ability to adjust to changing priorities and respond effectively to new or unforeseen challenges.

Job benefits

A key benefit in working for Chiltern is being a part of a forward thinking employee owned team, where our culture celebrates and values the voice of each individual.

Staff members benefit from a flexible working environment, creating a personal schedule based around the requirements of the role.

Ultimately, at the heart of what we do is our value of ‘care’, which is felt strongly across the team.

Additional benefits include:

• Flexible working

• 32 Days (FTE) per annum annual leave allowance (including bank holidays)

• High street discount shopping portal

• EAP package - access to confidential support and wellbeing services

About Chiltern Music Therapy

Chiltern is an award-winning social enterprise that provides music therapy, community music services and training to over 1700 people of all ages and many different needs across England each year. Formed in 2011 from a desire to change how music therapy was offered in the UK, we hold accessibility and financial inclusivity at our heart, working across health, education, social care and community settings.

Proud to be a self-managed and employee-owned organisation, we strive to create a world where music therapy is the transformative thread in the lives of the children and adults we support. At Chiltern we recognise the different strengths within our team. We provide an environment where people can take charge of the work they do and make informed decisions using professional judgement and life experience, alongside peer support. We’re welcoming, inclusive, and have worked hard to create a positive environment that we are proud of. You can find out more about us on our website.

How to apply

To apply, please apply with your CV and a one-page covering letter which should include your reasons for wanting to join Chiltern Music Therapy and suitability for the role. 

We welcome enquiries and applications from people of all identities and backgrounds and value diversity in our workforce.

We encourage candidates to apply as soon as possible as we may close applications early depending on application numbers.

For more information about Chiltern Music Therapy please visit our website. 

At Esteem any young person can belong and make a positive difference, no matter what challenges they face

Young people aged 14-26 can realise their strength to cope with life’s challenges and thrive into their futures

Our community is grounded in trust and respect, and built with young people for young people

Our work leads to highly positive outcomes for wellbeing, confidence, skills development and active citizenship. Over 88% of young people who attend Esteem feel more confident to meet people, leave the house, and get involved in their local community

Taking an asset-based approach to working with young adults, we are focused on people’s strengths and avoid othering people by labelling. We build from strengths and actively facilitate independence and initiative, aiming for young adults to work jointly with staff and our volunteers to create and embed progress in their lives. We offer the time they need to trust and experience being trusted, to learn, build resilience and to grow.

As Chief Officer you'll lead with dynamic, inspiring, and truly participatory leadership, nurturing Esteem's unique ethos and facilitating young adults and staff as co-creators in the organisation's mission and future, while upholding the strategic and governance frameworks set by the board of trustees.

The incoming Chief Officer will be joining Esteem at a pivotal time of consolidation and potential growth, with opportunities and challenges that require both visionary and pragmatic leadership. 

Esteem is a special organisation and we need a special individual to help us take it forward into the future. The role requires a deep respect for youth agency and a commitment to enabling young people as leaders within Esteem.

Position: Chief Officer

Accountable to: Chair of Trustees

Location: Esteem, Old School House, Ham Road, Shoreham-by-Sea, West Sussex - with some options for flexible/hybrid working

Hours: 37.5 hours per week (full-time), core hours of 10am–6pm (30-37.5 hours per week negociable)

Salary: £50,000 to £55,000 per annum - Depending on experience

Annual leave and benefits:

• 35 days annual leave (including bank holidays and Christmas close down)

• Occupational Sick Pay (325 hours in rolling 12-month) following probation

• Company pension scheme 

• Healthcare cash plan - from day one

• 24/7 Employee Assistance Programme - from day one

How to apply: Visit our jobs board to view the Recruitment Pack

Closing date: 9am Friday 15th August 2025

Responsibilities:

Lead with purpose and a strengths-based approach

Make things work day-to-day

Steward our resources and risk

Connect our community, inside and out

Safeguard Esteem’s integrity

Shape the future together

Champion good governance

Board Collaboration

Person Specification

Essential Criteria:

Experience:

1. Proven leadership experience within a participatory, values-driven organisation. (A, I)

2. Demonstrated success in building and maintaining high-quality strategic relationships with funders, stakeholders, and partners, including high-net-worth individuals. (A, I)

3. Experience of working within a safeguarding framework, with a thorough understanding of best practices and legislative requirements as part of a contextual safeguarding approach. (A)

4. Experience leading or managing a multidisciplinary team of staff and volunteers. (A)

Skills and Abilities:

1. Strong decision-making and problem-solving skills, combined with strategic thinking (A, I, E).

2. Ability to lead collaboratively, enabling young adults and staff to exercise agency and co-create solutions and contribute meaningfully to the organisation’s mission. (A, I)

3. Knowledge of organisational governance and collaborative strategic planning in a small-to-medium-sized organisation. (A, I)

4. Excellent organisational and time-management skills, with the ability to manage multiple priorities and foster an intentional environment which promotes a work-life balance. (A)

5. Skilled in managing transitions and change, ensuring stability while fostering collective agility, innovation and growth. (A)

6. Strong financial management and analytical skills, understands the income & expenditures statement, balance sheet, forecasting and cashflow (A, I, E).

Values and Leadership Style:

1. A fundamental commitment to Esteem’s values and participatory approach. (A, I) 

2. A strong commitment to Equity, Diversity and Inclusion and to promoting an organisational culture of trust, respect and belonging. (A, I)

3. A foundational understanding of the importance of wellbeing for all in the organisation.

  (A, I)

1. Open to feedback and reflective practice, with a strong commitment to personal and organisational learning. (A)

2. A collaborative and facilitative leadership style that builds consensus and nurtures relationships across the organisation.(A, I)

Desirable

1. Familiarity with a range of program delivery methods, digital engagement strategies and online platforms that promote inclusion and remove barriers to participation for young adults, and foster community building and organisational strengthening. (A)

2. Knowledge of diverse impact measurement and evaluation methodologies, particularly relevant to young adult development programs.(A)

3. Advanced facilitation skills for engaging diverse groups, including young adults, in co-creative processes and discussions.(A, E)

4. Experience in writing successful grant applications and developing compelling funding proposals. (A)

5. Experience of challenges faced by young people and underrepresented groups is highly valued (A,I)

Exciting opportunity at Age UK for experienced new business professionals to secure and foster new corporate partnerships! We're seeking two passionate Senior Business Development Executives to join the new partnership side of our Partnership and Philanthropy team. You'll be an excellent relationship builder with new business/fundraising experience along with strong administrative and organisational skills. You will always go that extra mile to deliver on your own opportunities as well as supporting key activities within the team helping secure sector leading partnerships that deliver income and impact for the Age UK Network and older people. As part of our sector and thematic approach to partnership development the post holders will get to work across different industries and areas including financial services and Age International.

We operate a hybrid-working model, a blend of home and office working. This role will include working from our London office (EC3N 2LB) - currently once a week on a Thursday and may involve regular travel, including occasional overnight stays.
Due to external facing relationship based nature of the role, more frequent attendance in London may be required.

Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Age UK internal grade: 6L

Last date for applications Monday 7th July 2025.

Shortlisted candidates will be invited to interview via MS Teams on Wednesday 16th and Thursday 17th July 2025. In- person interviews to follow for successful candidates at our London office One America Square EC3N 2LB.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Demonstrable new business experience ideally in a corporate partnerships environment. A, I
• Experience and ability to lead projects and manage project groups. A
• Experience of organising and prioritising your own workload and monitoring and reporting on activity. A

Skills and Knowledge

• A sound understanding of the principles of corporate fundraising, and knowledge of the basics of fundraising regulations. A
• Good negotiation skills with a proven ability to establish long-term working relationships. I
• Ability to spot opportunities, identify prospective partners' needs and drivers and match these with the priorities of Age UK and older people. I, P
• Excellent communication skills - both written and oral - and the social skills and presence to communicate and present to a variety of audiences. A, I, P
• Sound administration skills, including a good working knowledge of MS Office products and databases. A
• Able to think creatively, use own initiative and seek advice when needed. I

Personal attributes

• A passion to support older people and the mission of Age UK. A,I
• A high degree of diplomacy, tact and confidence. I

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience in securing 5 figure partnerships. A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting our Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

IT Service Desk Analyst

We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. 

This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm.

Position: 6221 IT Service Desk Analyst

Location: Cardiff (potential for future hybrid working, to be discussed at interview)

Hours: Full time 37.5 Monday - Friday 9am - 5pm

Contract: Permanent

Salary: £26,161.25 per annum

Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents.

As an IT Service Desk Analyst you will:

• Provide 1st and some 2nd line technical support to internal customers.
• Resolve and escalate incidents in line with Service or Operational Level Agreements.
• Support internal customers with procured computers.
• Produce case history reports as requested.
• Escalate service issues to 2nd/3rd line support and 3rd party suppliers.
• Improve customer self-service confidence by creating/updating Knowledge Base articles, User Guides, and FAQs.
• Create and maintain bespoke application support documentation.
• Participate in Service Desk team meetings, workshops, and seminars.
• Engage in IT projects and complete tasks as required.

About You

Ideally, you will be familiar with Lenovo Laptop and Desktop hardware and have experience in maintaining and managing mailboxes and distribution groups.  Knowledge of Zoom and ticket logging software is also beneficial.

You will need:

• 1st/2nd line Service Desk Support experience
• Experience in an ITIL aligned enterprise environment
• Knowledge of Microsoft Active Directory, Windows & Office
• IT hardware configuration & troubleshooting skills
• Good organisational skills, able to prioritise effectively
• Ability to gather, analyse & use evidence from various sources
• To understand & promote IT policies and security

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Please see the attached Job Description and Person Specification for further details once you apply.

In Return…

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Service Desk Support, IT Service Desk, IT Service Desk Support, Tech Support, IT and Tech Support. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.

Kentown Family Support Worker

£23,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.

South Cumbria, Lancaster and Morecombe

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Kentown Family Support Worker to deliver a high-quality family support service as part of the pilot Kentown Children’s Palliative Care Programme, in collaboration with Kentown Wizard and Together for Short Lives.

Reporting to the Kentown Project Lead out of our Lancaster team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

· Flexible working hours to balance home and working life

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.