Application support analyst jobs

Are you a performance analyst who is passionate about using data to drive decision making?
We’re looking for a Performance Analyst (Marketing Strategy and Planning) to analyse data to enhance campaign performance, audience engagement and return on investment across our marketing and communications activity.

What does this role do?
As a Performance Analyst (Marketing Strategy and Planning), you will:

• design and maintain a measurement framework for marketing and communications activity, defining KPIs  and regularly reporting on performance across these metrics,
• manage and optimise the ingestion of multi-channel data feeds into a central data platform, ensuring accurate integration, cleansing, and alignment of data from multiple sources to enable reliable reporting and recommendations,
• identify trends, patterns, insights and key performance drivers, providing actionable recommendations based on data analysis,
• support the team with testing and experimentation, gathering maintaining an experimentation log,
• deliver econometric modelling to understand the impact of different marketing activities on brand awareness and income generation, using statistical methods to measure and quantify impact.

Interviews for this role are provisionally scheduled for 10th and 12th June 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need experience of creating KPI frameworks, and a clear understanding of measuring and managing brand health. You’ll bring experience of building and implementing econometrics modelling, alongside strong data handling skills and the ability to create automated dashboards. You’ll have excellent communication skills, with the ability to translate complex data into clear, actionable recommendations for a range of stakeholders. A creative, user-first mindset is key, as well as a flexible, continuous improvement focused approach.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

We have a newly created opportunity for a Test Team Leader to join our fantastic Technology team at RBL.

Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection and our Transformation Management Office, takes great pride in supporting across RBL with all things technology, security, digital, data, programme management and change initiatives. It’s a great time to join as our organisation begins to drive our new 10 year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.

Based in our Product Engineering team, the new Test Team Leader will be responsible for defining and leading the quality approach across Agile product squads, ensuring that changes delivered into our technology estate are robust and reliable. It will provide clear leadership to Test Analysts, enabling consistent, high-quality testing practices and supporting the development of a strong, capability-driven test practice within the Technology team.

Reporting to our Head of Product Engineering, this role will work collaboratively with Product Owners, Delivery Managers, Business Analysts, Engineers and third parties ensureing that quality is embedded throughout the delivery lifecycle. It will champion continuous improvement, advocate for automation where it adds value and removes repetition and drives a culture in which every team member shares responsibility for delivering high-quality, low-risk change.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The successful applicant will have proven experience experience leading testing activity within Agile or hybrid delivery environments, ideally in a multi-product or multi-team technology organisation, alongside experience managing Test Analysts. They will be a excellent communicator, able to confidently lead and have the ability to influence, translating technical risk into clear business language.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We are looking for a CRM Specialist to maintain and develop Blood Cancer UK’s CRM, ensuring high-quality, reliable and compliant data that enables teams across the organisation to deliver against our strategy. You will play a key role in improving data integrity, managing data flows, and strengthening the systems and processes that underpin supporter engagement, fundraising activity and reporting. Working closely with colleagues across ICT, Data and Innovation, Fundraising, Supporter Relations and Finance, you will help ensure our CRM is effective, well-governed and continuously improving.

The successful candidate will be confident working with relational databases and CRM systems, with strong SQL and Excel skills and a keen eye for detail. You will combine technical expertise with a problem-solving mindset, supporting users across the organisation, troubleshooting data issues, and identifying opportunities to improve processes through automation and better ways of working. You will also contribute to documentation, governance and training, helping build confidence and capability in CRM use across teams.

Regular travel to our London office will be required, typically once per month or as the role demands.

We welcome applications for part-time or full-time working patterns. The minimum part-time hours for this role are 21 hours per week, with 28 hours also available, up to full-time. Please clearly state your preferred working hours in your cover letter.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

The Role

What we're looking for

We are seeking an experienced applications professional with strong problem-solving skills and a collaborative approach. You will have experience providing 2nd and 3rd line support for enterprise systems, ideally including Microsoft Dynamics 365 (Customer Engagement) and the Power Platform. You will be confident troubleshooting incidents, carrying out root cause analysis, supporting integrations, and maintaining system performance and data integrity.

You will be comfortable configuring and enhancing applications to meet evolving business needs, supporting upgrades and releases, and contributing to continuous improvement. Strong stakeholder engagement skills are essential, as you will work closely with colleagues across the organisation and external suppliers. You will also have an understanding of information security, GDPR, and governance requirements, along with experience supporting project delivery, testing, and go-live activities.

You will have a varied role that combines operational support with improvement and project work, allowing you to make a visible impact on how the organisation operates. You will develop technical expertise, strengthen stakeholder relationships, and contribute to systems that support an important professional body and its members.

What's in it for you

This is an excellent opportunity to work in the legal sector in a dedicated membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

Fundraising Data Analyst

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?

Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!

It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Fundraising Data Analyst, to join our Income Generation and Development team.

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you live in a commutable area for Milton Keynes?
• Do you have minimum three years of data analyst experience? 

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Have you answered Yes to these questions?

Does this sound like the opportunity to really take the next step in your career?

Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.​​

If you have the skills and ambition that we are looking for we are excited to receive your application.  We are really looking forward to welcoming a new member to our team!

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We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

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​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

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​We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

Good systems enable better care.

We’re so grateful for all our supporters. We want them to feel valued as they generously support our mission to empower churches to end homelessness in the UK. And to do that well, we need someone who is passionate about people, data and systems. Great supporter care depends on accurate data. 

Are you highly organised, great with people and confident working with CRM systems? Do you have excellent attention to detail and enjoy improving processes, data quality and reporting? 

This is an exciting, varied and hands-on role combining supporter stewardship, CRM management, reporting and insight. You’ll play a key role in ensuring supporters receive excellent care and stewardship, while taking ownership of CRM data quality, reporting and continuous improvement across our systems. 

Reporting to the Fundraising Lead, you’ll support the development of our CRM, maintain high standards of data quality, producing clear reporting and insight, and help improve how we use data across the organisation. You’ll play a key role in future CRM developments. 

As part of a small but growing team, you’ll work closely with colleagues across the organisation, so the ability to build strong relationships and collaborate effectively is essential.

We are passionate about combining professional excellence with spiritual passion. The first quality we look for in our staff is a commitment to the work we do, matched by integrity and a desire to live out our values. A deep commitment to the Christian faith is essential, alongside the ability to communicate the nuance of our faith-driven work sensitively, maturely and passionately.

This is a hybrid role across our Peterborough, Nottingham, Cambridge and Norwich offices, alongside home working. Wednesdays are a regular team day in Peterborough and are a key part of how we work together. We usually work in person around two days per week, with flexibility on the rest of the pattern. 

We are committed to staff wellbeing and offer a range of benefits including generous annual leave, retreat days, sabbatical leave, an employee assistance programme and a generous workplace pension.

Help us strengthen how we use data to serve our mission. 
Help us empower churches to end homelessness in the UK. 

Data Analyst (Fixed Term)

The Talent Set are delighted to be working with a values-led membership organisation to recruit a Data Analyst on a fixed-term basis until December 2026.

This is a fantastic opportunity for a data professional who enjoys turning complex datasets into meaningful insights and evidence that help shape projects, strategy, and decision-making. Working as part of a collaborative insights team, you will support the collection, analysis, visualisation, and reporting of data across a range of programmes and activities.

Key Responsibilities
• Collect, clean, analyse, and interpret data from multiple internal and external sources
• Support the development and improvement of data workflows and reporting processes
• Produce dashboards, reports, and visualisations to support projects and organisational priorities
• Work with colleagues across the organisation to provide data insights and evidence
• Support quality assurance and best practice across data processes and security
• Identify opportunities to improve data quality, storage, and integration
• Contribute to wider analytics and evidence-based projects

Person Specification
• Experience working within a data analysis, insights, or reporting role
• Strong analytical and problem-solving skills
• Experience working with large or complex datasets
• Experience using tools such as Python, Power BI, SQL, or similar
• Ability to present data and insights clearly to both technical and non-technical audiences
• Strong organisational skills with the ability to manage multiple priorities
• Collaborative and proactive approach to work

What’s on Offer
• Salary between £34,800 – £36,800 pro rata, depending on experience
• Hybrid working with offices based in Kings Cross ( 1 day per month)
• 35-hour working week
• Fixed-term contract until 31st December 2026

 

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button via our website.

The Process
If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application. To avoid any potential delays or your application being missed, please apply solely via the “Apply Now” button.

Commitment to Diversity and Inclusion
The Talent Set and our client are committed to creating inclusive workplaces where diversity is valued and celebrated. We welcome applications from individuals of all backgrounds and are committed to ensuring an accessible and inclusive recruitment process. If you require any reasonable adjustments, please let us know.

TECHNICAL OPERATIONS ANALYST

Hands-on technical role with Scripture Union, helping the church share Jesus with the next generation.

Why work for Scripture Union?

• A mission-led role within a national Christian movement reaching children and young people
• 23 days annual leave plus bank holidays
• Generous pension scheme (up to 12% employer contribution) with optional Salary Sacrifice
• Enhanced Maternity & Paternity leave, life insurance, Permanent Health Insurance, option to join BUPA Healthcare
• Excellent Employee Assistance Programme
• Free Bible Reading notes and staff discount on other resources
• A supportive, faith-filled team environment where your work has eternal impact
• Location: Hybrid/Milton Keynes MK15 0DF (min 2 days onsite per week)

Scripture Union is a national mission-movement creating opportunities for children and young people to explore the Bible, respond to Jesus and grow in faith. Working through churches, Mission Enablers and a growing network of Faith Guides, Scripture Union supports local people on the ground to connect with the next generation in ways that make faith real.

Sitting within the Digital Solutions team, the Technical Operations Analyst makes sure the technology that underpins the movement works as it should. You’ll be the day-to-day operator of the Microsoft tech stack, the first port of call for staff and volunteer tech queries, and the bridge between Scripture Union and its third-party technology partners.

In this role, you’ll have the opportunity to:

• Own and improve our core digital platforms, keeping cloud services, collaboration tools and file sharing running smoothly
• Be the friendly first point of support, helping staff and volunteers solve issues quickly across systems, websites and apps
• Work hands-on with partners and suppliers to resolve problems and keep services reliable and responsive
• Help shape smarter digital solutions, contributing to low‑code tools, databases and key third‑party systems
• Play a full part in the life of Scripture Union, supporting secure, compliant systems while collaborating closely with the Digital Solutions team

This role is ideal for someone with a strong grounding in the Microsoft tech stack, a calm and methodical approach to problem solving, and the patience to translate technical concepts for non-technical colleagues.

This role is subject to a Basic DBS check.

For further details please have a look at the candidate pack.

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.

Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practising Christian.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Data Analyst.

Please note there are two fixed term positions available for this role. One role is fixed term until end of 2026, and the other is until June 2027. You only need to submit one application to be considered for both roles.

About the role

The Data Analyst is responsible for providing the insight, reporting and learnings to evaluate the effectiveness and inform the direction of Amnesty International UK's marketing and campaigning activities. The role is also responsible for managing the extraction of mailing and other contact data for AIUK's supporter communications.

The Data Analyst is also required to produce reports and dashboards, ensuring that data analysis findings are communicated to key stakeholders across the organisation in an engaging and impactful manner.

We're looking for someone who is passionate about drawing insights from data and is keen to use their analytical skills to maximise the impact of our campaigns to end human rights abuses.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You have undertaken analysis and reporting to inform decision making in a fundraising or marketing context
• You can develop and maintain reporting and dashboard solutions.
• You collaborate and positively contribute to an inclusive culture.
• You have a good knowledge of relational databases and a range of data analysis tools and techniques such as SQL, R and Python.
• You can inclusively communicate statistical and technical findings in an easy-to-understand manner.

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Data Analyst

Fixed term contract until 31 December 2026
Full time, 35 hours per week
Salary: £34,800 to £36,800 per annum, pro rata, depending on experience
Hybrid working, London Based Office 

About the role:

An established scientific membership organisation is seeking a Data Analyst to join a small, specialist data insights team working at the heart of evidence, insight and impact.
This role plays a key part in understanding the health of a scientific discipline and supporting strategic decision making through high quality data analysis, reporting and visualisation. You will work closely with technical colleagues and internal stakeholders to turn complex and sometimes messy data into clear, compelling insight that informs programmes, projects and policy activity.

This is a fixed term opportunity until 31 December 2026, ideally starting as soon as possible.

What you will be doing

• Working with internal and external datasets to extract, clean, analyse and interpret data
• Using Python for data extraction, cleaning and analysis, and Power BI to create clear, impactful dashboards and visualisations
• Designing, running and refining data workflows to support organisational projects and priorities
• Producing reports and evidence to agreed timescales for expert and non expert audiences
• Supporting large scale data analytics projects and contributing to shared team outputs
• Improving data quality, data flows and approaches to data integration
• Ensuring best practice in data security, governance and management
• Providing insight and evidence to colleagues across the organisation to support decision making

What we are looking for:

You will bring a strong aptitude for working with data and a genuine interest in using evidence to inform real world decisions. You enjoy collaborating with others, take ownership of your work and are comfortable balancing multiple priorities while maintaining high standards.

You will have:

• Demonstrable experience working with data and data structures
• Experience converting incomplete or unstructured information into usable datasets
• Experience presenting findings clearly to both technical and non technical audiences
• Experience measuring progress against project targets or success criteria
• Experience using data analysis and visualisation tools, including Python for analysis and Power BI for dashboarding, or equivalent tools
• Strong communication, interpersonal and organisational skills
• A proactive, dependable and collaborative approach to work

Experience of cloud based data storage or workflow automation tools is desirable.

Additional information

• Contract: Fixed term until 31 December 2026
• Working pattern: 35 hours per week
• Location: Hybrid working (Minimum 1 day per month onsite)
• Eligibility: Applicants must be UK based and able to complete right to work checks
• Selection process: Shortlisted candidates will be invited to interview and asked to complete a written test in advance

Our commitment to inclusion The organisation is open and inclusive and values and celebrates diversity. Applications are welcomed from all backgrounds and lived experiences.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Fourth Monkey, the home of innovative and transformative actor training, is looking for a student
services professional to help develop our student experience. You will join a small and dedicated
community of professionals at Fourth Monkey. Your specific responsibility will be to develop our
support services for students from general advice to disability support. We are a small training
establishment and offer actor/maker CertHE and BA degrees. You will join a Student Experience and
Academic Services team.

We are looking for a compassionate and thoughtful person interested in providing support to a diverse
community of artists. You might be someone looking to step up into a management role or you might
be stepping away from a larger university. You’ll have experience in one or more areas of student
services and have been involved in supporting students experiencing difficult times. You will help us
with imaginative ways of sourcing help for students and the role will mean you work with the whole
Fourth Monkey team from the teaching practitioners to fundraising. Experience of working with
creative arts students would be helpful but is not essential. Experience of supporting students is
essential.

This is a revised role designed to support Fourth Monkey in creating appropriate arrangements to
support the student experience and work closely with staff supporting the academic experience,
admissions and Fourth Monkey’s practitioners leading and delivering our courses. The role will include
individual delivery of support for students, signposting them to online and digital support services
offered by Falmouth University and developing and extending our own support services for students. It
is essential that the post-holder has experience of implementing (at whatever level of support)
appropriate safeguarding procedures to support students, including those with mental health crises.
Please note that this role is likely to require a Disclosure and Barring Services check.

Analytics Manager

Contract type: Permanent, Full time– 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
 

Salary: £52,468 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Analytics team sits within WaterAid’s Performance, Strategy and Insight (PSI) Department. The team help colleagues across the organisation understand performance, identify opportunities for improvement and make evidence-led decisions with a primary focus on communications and fundraising.

About the role

As our Analytics Manager, you will lead the delivery of business intelligence and analytics products that enable teams and leaders to understand performance and make informed decisions, and work closely with stakeholders across fundraising, communications and the wider organisation to drive sustainable change.

In this role, you will:

• Lead, motivate and develop a team of Business Insight Analysts, ensuring high standards of delivery and professional development.
• Plan and manage the work of the Analytics function, taking responsibility for delivery, prioritisation and performance.
• Own the delivery and continuous improvement of business intelligence and performance reporting products, including Power BI, and oversee and support the development and application of forecasting, statistical and machine-learning models.
• Translate business questions into clear analytical requirements and actionable reporting solutions, ensuring analytics products are robust, well-governed and embedded into decision-making where appropriate.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Experience in a management role – leading, motivating, developing and inspiring individuals.
• Demonstrable hands-on experience building and delivering BI solutions, particularly using Power BI.
• Strong SQL skills and competency working with relational databases (e.g. SQL Server) and modern cloud or SaaS data platforms (e.g. Microsoft Fabric).
• Ability to design meaningful analysis that delivers business value, based on a clear understanding of organisational and stakeholder goals.

Although not essential, we’d prefer you to have:

• Experience using R or Python and using a data warehouse.

Closing date: Applications close 12:00 PM UK time on Friday 29th May. Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. There, we encourage to apply early.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and a cover letter (max 400 words).

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

We are seeking a collaborative leader ready to transform service desk operations. We're seeking a Service Desk Lead who can elevate support quality, be solution focused and importantly drive team excellence. This is your opportunity to impact how IT support is delivered across MND Association, moving from reactive incident management to intelligent, trend focused service improvement.

Key Responsibilities

• Lead, develop and support a team of Support Analysts with clear coaching, performance management and professional development to build capability and maintain service excellence
• Identify trends, patterns and common problems within ticket data to recommend and implement resolutions, reducing ticket volume and preventing recurring issues
• Own and improve service quality standards, ensuring incidents and requests are resolved efficiently within agreed service levels and that users receive consistent, high-quality support
• Monitor and report on Service Desk activity and KPIs, using data analysis to drive continuous improvement
• Configure and optimise Service Desk tools and reporting systems to improve efficiency, visibility and decision-making capability
• Manage day to day Service Desk operations, including logging, tracking and escalation of incidents and service requests, with clear communication to stakeholders
• Maintain and develop the Service Desk knowledge base, documentation and IT asset registers to support efficient resolution
• Collaborate with IT, Digital and Data teams on service improvements, system enhancements and testing to ensure slick user experience across new implementations
• Deputise for the IT Operations Manager as required and provide support across the wider IT team

About You

• Proven experience leading IT Service Desk or IT support teams in hybrid environments, with a track record of performance management, staff development and team motivation
• Excellent communication and stakeholder engagement skills, with the ability to explain technical concepts clearly to non-technical audiences
• Proficiency with Service Desk and ITSM tools (particularly ManageEngine) and strong technical knowledge of Windows OS, Microsoft 365, Dynamics and Entra ID
• Demonstrated success in improving operational metrics, reducing ticket volume and building high performing, engaged teams
• Analytical mindset with the ability to identify patterns in data, spot root causes and drive evidence-based process improvements
• Experience in a charity or not-for-profit organisation, or a demonstrable understanding of mission-driven environments (desirable)

Hybrid working expectations: office attendance one day per week with requirement to be onsite 2-3 days per week for initial 3 months.

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Job Title – Research Assistant

Contract – 12-months fixed term

Work pattern - Full time or 0.8 FTE (for flexible working, including term time working)

Salary - £28,000 per annum (or pro rata)

Location - Flexible, with an expectation of working at Coram’s campus in London on average at least once a week and homeworking

We are looking for someone who is passionate about using their research and evaluation skills to join our growing Research Impact and Evaluation team as a Research Assistant to help improve support for vulnerable children and young people, and ultimately make a positive difference in their lives.

About Coram and the team

Coram is the UK’s first and longest continuing children’s charity established in 1739 as The Foundling Hospital. Today we are a group of specialist organisations, working in the UK and around the world to support vulnerable children and young people from infancy to independence, creating positive change that lasts a lifetime. Coram helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

This role will be based in Coram’s Research Impact and Evaluation team within Coram’s Institute for Children and will focus on delivering research projects and evaluations, both externally commissioned or within the Coram group. The role offers exciting opportunities to build links with economists, statisticians, academics, and researchers to pursue research dedicated to improving the life chances for children and young people.

Coram’s Research Impact and Evaluation Team includes 12 researchers and a network of research associates, pro bono analysts and peer researchers. We carry out qualitative, quantitative and mixed methods research with children and young people which often includes their parents/carers and the professionals who support them. This includes a wide range of evaluations from feasibility studies and process evaluations through to large-scale, multi-site experimental and quasi-experimental impact evaluations. We work in-house to support colleagues in the Coram group of children’s charities to evaluate their effectiveness and include the voice of children and young people. We are also commissioned to carry out evaluations for the What Works Centres, the public sector including local authorities, central government, and the NHS, as well as other third sector organisations.

As a team we aspire to be child-centred, rigorous, grounded in experience, embedded in practice, collaborative and impactful. We are dedicated to delivering child-centred research to ensure their voice is at the forefront of our work. We use co-design and participatory research methods to challenge power imbalances within research and work with marginalized groups.

About the role

Coram’s Research Impact & Evaluation Team is seeking a dedicated and hard-working individual with an interest in research and evaluation to join our team to work on a range of quantitative and qualitative projects. You will need to be flexible, pro-active, well-organised and willing to learn.

The role also comes with a range of personal and professional benefits including dedicated time for continuous professional development, 25 plus days of annual leave, regular team reflective practice sessions and flexible working arrangements.

This is an excellent opportunity for someone looking to work in applied research and evaluation, and has a passion for designing and delivering high-quality evidence which improves policy and practice for vulnerable children, young people and their families.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 7th June 2026 @ 23:59pm

Interviews: 15 – 19/06/2026

We will make any reasonable adjustments at the interview stage for applicants invited to interview to support them in their interview.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Coram is an equal opportunities employer and we are very committed to encouraging candidates from all sections of the community. This includes those from global majority groups, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented in research roles. If applicants feel comfortable, we would encourage them to draw on lived experience in their personal statement as part of their application.

Registered Charity No. 312278.