Community service manager jobs in greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
People, Culture & Governance Officer
Full Time, Permanent
Salary: £32,623
Location: Farringdon, hybrid working, 1-2 days on-site
Would you like to work for a meaningful organisation amongst a team of diverse and dedicated colleagues collectively striving towards one greater goal? MLC Partners are delighted to be exclusively partnering with the charity Turn2us in their active search for a dedicated and experienced administration officer to work in the heart of the organisation, their People, Culture and Governance Team.
With their overarching mission to make financial security a basic right for everybody in the UK, there may not be a more crucial time for the pivotal work that Turn2us do every day. This opportunity to work with their HR team, supporting the Director of People, Culture & Governance and the wider team, is the perfect way to contribute to their great mission; ‘to change the system’.
Responsibilities will include, but not limited to;
- Providing comprehensive administration support to the Director of People, Culture & Governance, and the wider team;
- Provide diary management to the Director including scheduling appointments and meetings.
- Setup and track PCG leadership meetings.
- Ensure the Director has relevant papers in advance of scheduled meetings.
- Coordinate travel arrangements and logistics as required.
- Drafting correspondence, making telephone calls and attending meetings as requested by the Director.
- Coordinating, attending and taking minutes and tracking actions for OLT and Heads meetings as required.
- Following up on actions from meetings on behalf of the Director, ensuring that they are addressed by the appropriate people within agreed timescales.
- To provide administrative support in creating presentations and documents for Board meetings, Organisational Leadership Team meetings (OLT), and other key forums.
- Providing project management for People and Culture related activities, projects and meetings;
- Support project planning and implementation of People & Culture initiatives, such as staff engagement activities.
- Support the preparation of reports and maintain accurate project records.
- Provide administrative support for workshops, training sessions, and team events.
- Provide administrative and logistical support for the planning, coordination, and delivery of cross-organisational projects where agreed with the Director of People, Culture & Governance.
- Track project timelines, maintain action logs.
- Support collaboration across teams by scheduling project meetings and preparing supporting documentation.
- Supporting internal communications on behalf of the Director of People & Culture;
- Assist the Director with drafting internal communications, announcements, and updates for staff.
- Help coordinate staff engagement activities and feedback mechanisms to strengthen communication channels.
- Liaising with external providers supporting the organisations People and Culture governance work;
- Act as a point of contact for external providers and consultants working with the People & Culture and Governance directorate.
- Coordinate meetings, contracts, and service delivery arrangements.
- Ensure relevant documentation is filed and shared appropriately.
- Providing administrative support in creating presentations and documents for Board meetings, Organisational Leadership Team, Heads and other meetings and events.
- To support the directorate in its work with ensuring an inclusive and values driven organisation;
- Provide administrative support to the director on projects and initiatives that promote diversity, equity, inclusion and belonging.
- Help coordinate staff engagement activities aligned to the organisation’s values.
- Ensure meeting agendas, communications, and project materials reflect inclusive practice.
The ideal candidate will have demonstrable experience in a similar role, the ability to take concise and accurate minutes, to work under pressure to tight and competing deadlines whilst able to maintain excellent interpersonal skills to deal with people at all levels. In addition, an overarching passion for the charity’s values and ethos is key to your success in this role alongside an understanding of Equality, Diversity, Inclusion and Belonging and how it applies to the work of Turn2us.
Person Specification
Skills:
- Good oral and written communication skills.
- Good interpersonal skills: able to establish and maintain excellent working relationships with internal and external stakeholders.
- Ability to confidently engage with different people both virtually and in person.
- Ability to take concise, accurate and efficiently produced minutes of meetings.
- Ability to work under pressure, managing competing priorities, to deliver outputs in a timely and appropriate manner.
Experience:
- Some awareness of project management
- Administrative and diary management experience.
- Experience of organisation of meetings, travel arranging, diary management and email management.
How to Apply/Interview dates:
To express your interest or request the full candidate briefing pack, please contact Tess at MLC directly or submit your application via the link provided.
We particularly welcome applications from individuals with lived experience of financial insecurity or those from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.
Closing date of applications: Friday 14th November
1st stage interviews: w/c 17th November
2nd stage interviews (face-to-face): w/c 24th November
Thank you!
About Planet Patrol
Our vision is a world where all beings can enjoy our waterways, free from pollution. We are a global community dedicated to placing people-powered environmental data at the heart of decision-making. Through our unique anywhere, anytime, anybody approach to citizen science, we gather critical evidence of water and litter pollution to drive solutions that protect both environmental and human health. Our data and citizen science methods have been featured in academic journals (Stanton, et al., 2022) and media investigations (Channel 4 and ITV), enhancing public and scientific knowledge of litter pollution.
About the role
As Director, you will oversee daily operations, including forecasting and budgeting for the entire organisation (currently c£300K per annum). As such, you will lead on developing a sustainable funding stream for our mission-driven work, ensuring we maintain a 6-month runway at all times. You will build and maintain strong external relationships to help grow and develop the organisation. The Director will provide leadership to a small, remote team (4 x PAYE) and create a happy, sustainable and productive work environment. Most importantly, the Director will ensure objectives are being met - both personal and organisational - to deliver impactful, positive change for our waterways in the UK, and abroad.
About you
The successful candidate will be a strong leader who excels at strategic thinking, with the natural ability to analyse situations and relationships to maximise impact and return on investment. They will have experience in line management, fundraising and financial management. We are seeking candidates who have experience in senior management in a non-profit setting, ideally within the environmental sector but not essential. Critically, you must thrive in a start-up environment and have a can-do attitude to problem solving. You’ll be one of only a handful of employees and a team of excellent freelancers, so being a team player is a must! This is a great opportunity to really shape the organisation and our impact, so if you like having agency and being innovative, Planet Patrol would be a great fit.
Your top qualities as a leader
- Ambitious
- Collaborative
- Agile
- Resilient
- Resourceful
Key Responsibilities
Funding Development + Stakeholder Relationships (40%):
- Significant responsibility for successful contractual negotiations and maintaining a healthy new funding pipeline. Secure six-to-seven figure funding opportunities to provide a sustainable revenue stream for 3+ years.
- Strategic understanding and experience of competitive and fast changing charitable financial landscape.
- Build and maintain strong partnerships with funders and other voluntary sector organisations.
- Ensure we are suitably represented at appropriate meetings, events, conferences, management groups etc. and that issues that impact our work are raised appropriately.
Operational Leadership including Compliance + Budgetary Control (30%):
- Effective leadership driving business operations and strategic targets. Inspire teams to deliver high-quality programmes and foster a culture of creativity and innovation.
- Draw up and monitor budgets, with support from the Founder and Team Leaders, and ensure effective management and use of all resources. Ensure maximum operational efficiency and maintain a six-month runway at all times.
- Work collaboratively with the Founder and Team Leaders to build annual Business Plans and long term strategies for the organisation.
- Ensure compliance across product / project delivery, finance, human resources, IT, legal, health and safety, customer services and facilities management. Ensure that all data is collated and managed in line with data protection requirements.
- Maintain and develop effective human resource systems for the recruitment, management, support, training, and appraisal of staff and volunteers. Ensure systems are in place to monitor and evaluate the work.
Team + Performance Management (30%):
- Build high-performing, committed teams. This includes line managing, coaching, and supporting team members to create a positive, productive work environment.
- Oversee the team to deliver comprehensive planning and reporting.
- Set benchmarks, monitor performance, and develop a culture of continuous improvement.
- Proactively manage the performance of Team Leaders by carrying out inductions, regular accountability meetings, supervisions, and probation reviews, while also setting clear work and development objectives.
Person Specification
The role is for up to 30 hours a week over 4 days - for the right person we would consider fewer hours. If you think you could do the role but do not meet all of the specification points below, we would still like to hear from you.
Essential Experience and Ability
- Senior management experience working within a small charity or Community Interest Company (CIC).
- Track record of driving operational excellence, including organisational finances and resources.
- Experience of line management, team development and performance management.
- Experience of securing sustainable and diverse revenue streams; including multi-year, strategic deals worth six-and-seven figures.
- Proactive approach to risk management and maintaining compliance.
- Experience in a strategic role, including developing organisational strategy and/or developing and overseeing monitoring and evaluation frameworks.
- Experience of working with a range of stakeholders and managing stakeholder relationships.
- Ability to effectively prioritise, manage and oversee programmes of work across the organisation and lead through change.
- Ability to work under own initiative, delegate where appropriate, prioritise work and meet strict deadlines.
- Good general IT skills and appreciation of new platforms that can increase efficiency and effectiveness (Slack, Trello, Canva, Dext, Xero, HubSpot, SenseHR).
- Broad understanding of GDPR and other essential legislation and organisational policies, including use of AI.
- Passionate about the environment and the importance of citizen science.
- A commitment to diversity, equality and inclusion.
- Legal right to work in the UK without visa sponsorship.
What we offer
Planet Patrol values collaboration, innovation, and agility. That’s why we’re proud to be a 4-day week employer. We offer a flexible, remote working environment, paired with regular opportunities to connect as a team. We’re a vibrant, mission-driven non-profit that supports professional growth, alongside wellbeing. We offer a generous annual leave package, your birthdays off and encourage you to get out into nature whenever possible.
Application details
If you believe in the work we’re doing and think you could add something to it then we would love to hear from you.
Please submit your CV, LinkedIn profile and answers to the four questions listed on the application page. We are unable to process applications which are not complete.
Applications close midnight Sunday 23 November.
First stage interviews will be held virtually on Wednesday 26 November.
Second stage interviews will be held in person on Wednesday 3 December.
The client requests no contact from agencies or media sales.
Thank you!
Travel: Occasional travel to Arthritis UK offices (London, Chesterfield, Cardiff, Belfast, Glasgow)
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We’re looking for a Policy Officer who will make a difference to health and social care policy for people with arthritis.
Within the Chief Executive’s Office, the UK Advocacy and Health Intelligence Department are focused on creating lasting change. We identify creative policy solutions in response to the challenges people with arthritis face. We influence decision-makers through stakeholder engagement, public affairs activity and by campaigning alongside people with arthritis. We have expertise across health and care services, public health, and employment policy. We also work in collaboration to influence medical research and data policy and play an active role in several cross-sector groups.
About the role
The purpose of this role is to drive policy development across our policy priority areas. The Policy Officer will lead on specific policy projects, commissioning research, developing policy positions, and producing reports and consultation responses.
This role will cover a broad range of issues across one of our strategic goals – prevention and diagnosis; access to treatment; and living well with arthritis. Our approach considers the needs of people of all ages who have arthritis.
The Policy Officer will also contribute to the wider work of the team, working closely with colleagues in the Nations Teams, the Research Directorate and the wider charity, including by representing us on cross-sector policy groups, drafting briefings, and participating in events and conferences.
We’ll give you autonomy, variety and challenge with opportunities to work with inspirational campaigners, attend events in Parliament and meet senior stakeholders in Government. We’re a supportive team who will value your well-being and professional development.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Understanding of policy issues relevant to people with long-term conditions or disability.
- Experience of working in a policy team.
- Experience of developing and influencing health and social care policy.
- An ability to think creatively and communicate effectively.
- An enthusiastic, adaptive and flexible approach.
As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings.
As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Benefits
Your excellent benefits include:
- Flexible hours, environments and working practices to promote a healthy work/life balance.
- Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
- Simplyhealth cash plan.
- Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
- Learning and personal development opportunities.
- Competitive annual leave, with the option to buy/sell up to five days per year.
- Generous pension plan, with employer contribution of up to 10%.
- Life Assurance plan (4 x salary).
You must be based in, and hold the right to work in the UK to apply for this position.
Application deadline and shortlisting
We advise candidates to apply early as we reserve the right to close applications ahead of this date.
Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.
Interview
Interview date to be confirmed.
As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Thank you!
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Community Outreach Worker (Complex Needs Housing Service)
Reference: 311
Salary: £26,000 - £27,000 per annum depending on skills and experience inclusive of Outer London Weighting (OLW). In addition, this role will have a yearly staff retention bonus of up to £2,106. This payment is allocated at the discretion of Herts Mind Network.
Hours: 37.5 hours per week (Monday – Friday, 9am – 5pm)
Contract: 1 Year Fixed Term
Reports to: Team Lead (Complex Needs Housing Service)
Main base(s): Letchworth Wellbeing Centre
About the service
The Complex Needs Housing Service works as a Multi-Disciplinary Team (MDT) with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs.
The objectives of the Complex Needs Housing Service are:
- To improve the mental wellbeing of people experiencing mental ill health.
- To increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
- To reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
- To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
- To work collaboratively within an MDT consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.
Purpose of Post
The Community Outreach Worker will provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing. They will ensure that the safety and wellbeing of the client is monitored and reviewed regularly. They will embed a person centred recovery orientated and trauma informed approach in all aspects of the roles and remain a source of independent support for all clients.
The successful candidate will have experience of working with vulnerable individuals, those affected by housing difficulties, they will have a good understanding of mental health conditions and understanding of protection and safeguarding legislation.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Wednesday 26th November at 5pm.
Interviews to be held on Thursday 4th December at our Letchworth Wellbeing Centre.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Thank you!
Join Our Team as a Facilities Housekeeper!
Location: Gilwell Park, Chingford
Hours: 20 hours per week – includes weekends and some shifts up to 6 pm
Contract: Permanent, Part-time
Salary: £14,237.14per annum – Band A, Level 3, inclusive of Outer London Weighting and Market Supplement (pro rata £24,915, Band A, Level 3, inclusive of OLW & MS)
What You’ll Be Doing as our Facilities Housekeeper
- Keep bedrooms, kitchens, and bathrooms spotless and welcoming.
- Dust, mop, vacuum, and sanitise – making every space shine.
- Support with event setups and help the team deliver great service.
- Report any issues and make sure areas are safe and ready to use.
- Restock supplies and keep laundry running smoothly.
What We’re Looking For in our Facilities Housekeeper
- A detail-focused, motivated cleaner who takes pride in their work.
- Friendly, reliable, and happy to work weekends or up to 6 pm when needed.
- Great communication and teamwork skills.
- Physically able to handle cleaning equipment and tasks.
- Able to manage time well and stay organised.
What You’ll Bring as our Facilities Housekeeper
- Experience in cleaning or facilities work (training available).
- Awareness of health and safety in a workplace setting.
- Willingness to train in First Aid, Fire Safety, and Manual Handling.
- Basic IT skills (Outlook and Teams).
- A positive attitude and pride in doing a great job every day.
Why Join Us
- Be part of a supportive and friendly team.
- Work in a beautiful and historic setting.
- Gain valuable skills and recognised training.
- Help create clean, safe, welcoming spaces for everyone to enjoy.
Benefits include:
-
28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas
-
Flexible working hours
-
Double-matched pension up to 10% of gross salary
-
Generous family leave and support as a family-friendly employer
-
Access to our Learning & Development hub for ongoing training
-
Recognition as Charity of the Year (Charity Times Awards 2022)
For a full list of our benefits, click .
Closing date for applications: 11:59 pm Sunday, 16th November 2025
Interviews will be held in person at Gilwell Park, Chingford, on Monday, 24th November 2025.
Strictly no agencies.
The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Content Marketing Officer
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Content Marketing Officer
UK wide
£29,235 per annum (pro rata for part time)
Ref: 43REC
Full time 37.5 hours per week – we are happy to talk flexible working
Base: Hybrid working anywhere through the UK with an opportunity to work at any of the Walk Wheel Cycle Hubs around the country
Contract: Permanent
ABOUT THE ROLE
Content Marketing Officer
Team: Brand and Marketing (Policy and Communications Department)
Organisation: Walk Wheel Cycle Trust
Walk Wheel Cycle Trust has recently completed a full-scale rebrand, and this is an exciting opportunity to join us during a time of growth and transformation. You’ll be part of the Brand and Marketing team, working within the Policy and Communications department.
As our new Content Marketing Officer, you’ll lead the charity’s content strategy. Your focus will be on storytelling and content creation across different platforms, helping us connect with new and diverse audiences.
What You’ll Be Doing
You’ll take ownership of how we communicate our impact through engaging content. This includes:
- Planning and producing content for social media, websites, and other channels
- Overseeing the filming, editing, and commissioning of video content
- Supporting colleagues across the charity to create branded, accessible videos
- Collaborating with delivery teams and external agencies to produce high-quality content
- Working with the commercial team to develop materials for business-to-business marketing
- Acting as a brand guardian to ensure consistency and creativity in all content
Key Responsibilities
- Support the Senior Content Marketing Officer in managing the content delivery plan
- Develop and test new ideas to attract donors and volunteers
- Lead the production, editing, and promotion of video content
This role is ideal for someone who enjoys creative storytelling, working with multimedia, and making content that is inclusive and engaging. If you're neurodivergent, we welcome your application and are happy to make adjustments to support your needs.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
- A proven track record of working in a creative and results driven team
- Creation of compelling stories and case studies
- Expert video and photo shooting and editing experience
- Experience working with people at all levels internally and externally
- Success in engaging a wide and diverse audience.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
Wellbeing Support
- 28 days’ leave per annum plus bank holidays for full-time employees
- Option to buy an extra week of annual leave (pro-rata for part-time employees)
- Paid volunteer days to support causes you care about
- Free, confidential support service available 24/7
- Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme
Financial Benefits
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
- Death in Service benefit – 3 x annual Salary
Family Friendly Policies
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
ADDITIONAL INFORMATION
- Application deadline: 23:59, 16 November 2025.
- Interviews will be held via Microsoft Teams during the week of 08 December 2025 To apply, please complete our online application form.
Want to explore more roles?
You can find full details about all our current job openings at:
We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
Adjustments are available throughout the application process.
Our Values
- We are always learning
- Championing equity
- Taking ownership
- Delivering Together
Registered Charity
We're the charity making it possible for everyone to walk, wheel and cycle
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.
Working location: mostly remote work with some travel required. Based in the north/central area of the South West region you will deliver a face-to-face service to clients in their own home or safe meeting place across the Dorset, Avon, Somerset, Gloucestershire and Wiltshire area as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary.
Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.
About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.
You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision.
What we offer:
· A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown)
· Birthday day off
· Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri)
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Pension
· Employee Assistance Programme
· Clinical supervision and excellent support
· A rewarding role with purpose
· Be part of a skilled, friendly team with an engaged Board of Trustees
· Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to)
Who we're looking for
Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, lived experience or any type of casework could make you an ideal candidate.
Essential Requirements:
- A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed)
- Resident in the north/central area of the South West Region.
- Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities.
· Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
- Competency in I.T skills to work remotely.
Desirable Experience:
Comprehensive understanding of the processes involved in the criminal justice system and coronial process
Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.
If writing a cover letter isn't your thing, why not send us a short video telling us why you'd be a great fit for our charity?
Registered Charity
51 - 100
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to support people with mental health issues?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Peer Support Workers
Reference: 312
Responsible to: Peer Support Team Lead
Working hours: Full-Time, 37.5 hours per week
Contract: One Year Fixed Term (Subject to Contract Extension)
Rate of pay: £25,233 to £26,000 per annum
Based: Closest Herts Mind Network Wellbeing Centre to home, but role involves travelling across Herts county
We are pleased to be able to offer an opportunity for two Peer Support Workers to join our thriving team.
About the Peer Support Services
Our Peer Support Service started 13 years ago, with 2 Wellbeing Centres offering this new service. Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire
Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values (this can be found on our website). These values form the ethos we work towards within our peer support team. These values also complement HMN’s values of Hope, Courage, Togetherness and Responsive, which form the basis of all the work we do as an organisation.
About the Role
Working with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. Having a lived experience of mental health issues or supporting someone who has is a key element to what makes this service so unique.
The Peer Support approach includes empathy, warmth, acceptance, authenticity and compassion. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.
To meet client needs, and work to this personalised approach, we do support people out in the community, within their home, as well as in one of our Wellbeing Centres. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
The successful candidate will need a personal understanding of mental ill health, either from your own lived experience or by caring for someone with a mental health condition and have awareness of issues in mental health service provision.
Peer Support Workers will also provide support within our Peer Support Groups, Peer Support Learning Sets and Peer Support Academy when needed.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is Friday 21st November 2025
Shortlisted Applicants will be notified of an interview date.
Please note: Due to high numbers of expected applicants, we may close this advert early.
N.B. Please quote reference number 312 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Thank you!
The Opportunity
The Partnership works to stop perpetrators of domestic abuse, support survivors, and build systems that make families everywhere safe and well.
Reporting to the Head of Operations (Drive Partnership), the HR Business Partner will act as a trusted strategic advisor and operational lead for the Drive central team, supporting around 60 staff across the three partner organisations. You will work closely with a Social Finance colleague to ensure alignment and effective communication across the partnership.
You will provide proactive, people-focused support across the full employee lifecycle — from workforce planning and organisational design to recruitment, engagement, and wellbeing. You will play a key role in shaping inclusive, consistent, and evidence-based people practices that strengthen the Partnership’s culture and enable high performance.
This is a unique, cross-organisational role. While Social Finance will act as the lead employer (and you will be formally employed by Social Finance), you will work day-to-day as a key member of the Drive Partnership’s central team, collaborating closely with HR colleagues from SafeLives, Respect, and Social Finance to share best practice and ensure consistency across organisations.
This role will suit an experienced HR professional who thrives in collaborative, mission-driven environments and enjoys shaping strategic people solutions, building relationships, and navigating complexity.
The Team The Drive Partnership, established by Respect, SafeLives, and Social Finance in 2015, is working to end domestic abuse and protect victim-survivors by disrupting, challenging, and changing the behaviour of those who are causing harm. The Drive Partnership does this through the development of innovative responses to those causing harm and advocating for systems and policy change to develop sustainable, national systems that respond more effectively to all those causing harm to increase the safety and freedom of all adult and child victim-survivors.Our vision is that by 2026 there will be a consistent approach which sees agencies in all PCC and local authority areas across England and Wales – backed by national leaders – working together to disrupt abuse and change behaviour to increase safety for victim-survivors, including children and families.
Key Responsibilities
Strategic HR Business Partnering
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Partner with the Drive Partnership leadership team to develop and deliver workforce plans that align with programme priorities and ensure teams are structured for success.
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Provide insight, challenge, and evidence-based recommendations to inform strategic decisions around Partnership design, resourcing, and culture.
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Participate in leadership and Board meetings, contributing to discussions on people and organisational effectiveness.
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Develop and maintain trusted relationships with senior stakeholders across partner organisations, influencing decision-making through expert HR advice.
People Operations and Employee Experience
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Act as the first point of contact for HR queries for the Drive Partnership leadership team, providing clear, consistent advice on employment law, policies, and best practice.
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Lead the design and continuous improvement of recruitment, induction, and onboarding processes for Drive roles, ensuring a seamless and inclusive candidate experience.
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Contribute to salary structures including, pay benchmarking, and contractual changes, advising partners on pay and reward issues across the Partnership.
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Conduct and analyse exit interviews, producing actionable insights to inform retention and engagement strategies.
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Champion employee engagement and wellbeing — analyse feedback, identify trends, and implement initiatives that enhance the employee experience.
Collaboration and Continuous Improvement
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Work closely with HR teams in Respect, SafeLives, and Social Finance to align HR policies, processes, and systems where possible.
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Support the creation and embedding of a strong, inclusive culture that reflects the Partnership’s values and mission.
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Contribute to projects to strengthen diversity, equity, and inclusion across the Partnership.
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Use HR metrics and data to provide insight and drive continuous improvement across all people practices.
About You
Experience and Skills
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Proven experience in a strategic or senior HR generalist role with exposure to the full employee lifecycle, ideally across multiple organisations or partnerships.
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Strong relationship management and influencing skills, with the ability to work effectively with senior leaders across different organisational contexts.
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In-depth knowledge of UK employment law, HR policy, and best practice.
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Experience in designing and delivering recruitment, onboarding, and engagement strategies.
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Strong analytical skills, with the ability to interpret HR data and translate insights into practical actions.
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Excellent communication and interpersonal skills, with a collaborative and solutions-focused approach.
About Social Finance
We are an ambitious not for profit organisation that helps to design, fund and scale better solutions to complex social problems. Our vision is a fairer world where together we unleash the potential of people and communities. We do this by working in partnership with local and national governments, funders, communities and the social sector to tackle complex and enduring social problems in the UK and across the world.
Our skills include financial analysis, data and digital insight, outcomes-focused partnerships, strategy, research and design. We combine these specialisms in different ways to address specific social challenges. We create effective solutions that blend the expertise of communities and professionals to deliver better outcomes in issues such as homelessness, domestic abuse, children’s services, health, employment and skills.
Ready to make your own impact on these issues? Then come and join us.
Our multi-skilled team of over 120 people come from diverse backgrounds in the public, private and charity sectors, all sharing a passion for making change happen. We provide a high-quality training and development programme in-house with great opportunities for career progression. We’re a friendly and intellectually curious bunch, always up for a debate. Read more about what it’s like to work here.
Our values
Everyone at Social Finance believes that change for communities is possible. To help us achieve it, we have three core values that guide everything we do. We are curious, empathetic and pioneering.
Working at Social Finance
The fixed salary for this position is £56,500 per annum. Working for a mission driven organisation is more than just what we pay though, it’s about our culture, our approach and what else we offer. Read more about working at Social Finance here.
Equity, Diversity and Inclusion
We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. We are an equal opportunities employer.
We support a range of flexible working options and welcome UK based applications from outside of London/the Southeast so far as they can meet the in-person meeting requirements for the role. Read more about our approach to equity, diversity and inclusion here.
We work on some projects where our clients may require different levels of DBS checking for our employees. Candidates deemed suitable for a role after interview will be asked to declare any unspent convictions to ensure that we are able to resource them to projects appropriately.
For more information about the role, please contact Shady Zanbaghy
Closing date for applications: 5pm 19 November 2025
First round interviews: w/c 1 December 2025
Second round interviews: tbc
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.
Working location: mostly remote work with some travel required. Based in Surrey or Hampshire you will deliver a face-to-face service to clients in their own home or safe meeting place across the Surrey and Hampshire area as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary.
Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.
About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.
You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision.
What we offer:
· A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown)
· Birthday day off
· Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri)
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Pension
· Employee Assistance Programme
· Clinical supervision and excellent support
· A rewarding role with purpose
· Be part of a skilled, friendly team with an engaged Board of Trustees
· Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to)
Who we're looking for
Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, lived experience or any type of casework could make you an ideal candidate.
Essential Requirements:
- A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed)
- Resident in the Surrey or Hapshire area.
- Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities.
· Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
- Competency in I.T skills to work remotely.
Desirable Experience:
Comprehensive understanding of the processes involved in the criminal justice system and coronial process
Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.
If writing a cover letter isn't your thing, why not send us a short video telling us why you'd be a great fit for our charity?
Registered Charity
51 - 100
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.
Thank you!
Closing Date: 5pm, 17 Nov 2025*
About Us
At Standing Together, we believe no one should live in fear, yet domestic abuse affects millions of people, often hidden in plain sight.
We don’t provide frontline services. Instead, we work behind the scenes to change the systems that too often fail survivors; from housing and health to policing, social care and beyond.
As a second-tier organisation, we support and strengthen the work of others. We bring agencies together, build skills, offer expert consultancy and drive improvements in policy and practice - so that people facing abuse get better, more joined-up support wherever they live.
We’re best known for developing the Coordinated Community Response (CCR) a powerful model that gets services working together to prevent harm and keep people safe. It’s now recognised across the UK and shapes everything we do.
Our work is proudly feminist and anti-racist. We know abuse doesn’t exist in a vacuum it’s linked to inequality, discrimination and injustice. That’s why we’re building a team that reflects the communities we serve, with space for diverse voices and lived experience.
We’re remote-based but closely connected through shared values, mutual respect and a deep belief in the power of system change.
We stand with survivors. We stand for justice. We stand together for change. To read more about our amazing work visit our website.
The Opportunity
Be part of a national team improving how services respond to domestic abuse.
As our Senior Trainer, you will lead the delivery and continuous improvement of our training offer, so more professionals have the confidence and skills to respond well to domestic abuse.
You will design and deliver engaging training online and in person, coordinate rotas and resources, uphold quality, and use feedback to keep content relevant and impactful. You will also line manage two Training Coordinators, nurture key client relationships, and support proposals and bookings that grow our reach and repeat business.
About You
You are an established trainer with experience in the Violence Against Women and Girls sector. You can design and deliver dynamic, inclusive sessions for mixed audiences, both online and in person, with strong feedback and repeat bookings to show for it.
You bring solid understanding of housing and health including safeguarding and local pathways, and you are confident running day to day operations, scheduling and capacity planning.
You have experience line managing people and setting clear standards through observation, coaching and quality assurance. You are comfortable scoping client needs, shaping simple SLAs and turning data and feedback into clear KPIs and reports.
You are trauma informed, anti-racist, collaborative and calm under pressure, with strong communication and sound judgement. A relevant training qualification such as PTLLS or equivalent is desirable.
Whilst this is a remote based job, you will need to be located within London/Home Counties area and be able to travel when required.
Our Offer
Band: 4
Starting Salary: 4Mid, £34,772.00 FTE, £20,863.20 Pro Rata. This is the starting salary within a band of incremental points, with progression subject to satisfactory annual reviews and available funding.
Hours: 21 hours a week (Wed – Fri, 9 am–5 pm)
Contract: Permanent
Benefits: Remote working • 25 days holiday plus bank holidays (pro rata) • Extra leave for birthdays and cultural occasions • Flexible working • End of year shutdown • Learning and development opportunities
How to Apply
Read: The Job DescriptionProduce: A CV (max 3 pages)
A short cover letter (max 1 page) telling us why you’re a good fit
Submit: Apply via the Hireful website
Note: You’ll need the right to work in the UK. The role also requires an enhanced DBS check (we’ll cover the cost if you don’t have a current one). You will need to be located within London/Home Counties area.
Key Dates
Deadline: 5pm, 17 Nov 2025*
Interviews: 20 Nov 2025 (online via MS Teams)
*Note: We review applications as they arrive and may close early if we find our shortlist, so do not delay.
Before you Apply
We often receive a high number of strong applications, and shortlisting can be difficult. One thing that really makes a difference is when candidates follow the application instructions carefully, it shows attention to detail and gives a great first impression.
We also understand it can be tempting to reuse content from other applications. But what we’re really looking for is something genuine; a clear and concise explanation of why you are the right person for this role.
So please take a few moments to read everything fully before you apply. It helps us see your strengths more clearly, and it gives you the best chance of standing out for Standing Together.
We’re genuinely looking forward to hearing from you.
REF-224 938
Thank you!
External Affairs Officer
The College of Sexual and Reproductive Healthcare. Salary: £29,557
The College of Sexual and Reproductive Healthcare (CoSRH) believes that access to quality sexual and reproductive healthcare is a fundamental right. This is why we are working together with our 14,000 members and partners to shape better sexual and reproductive health for all.
CoSRH is the leader in the field of sexual and reproductive healthcare, and we are the voice for healthcare professionals working at the frontline of Sexual and Reproductive Healthcare (SRH) in a range of settings in the community and primary care. Our members include SRH specialists, GPs, nurses, midwives and pharmacists. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the lifecourse for all.
CoSRH’s External Affairs Team influences policy and practice through evidence-based advocacy as well as raising awareness of SRH rights among the public. We aim to develop policy, build partnerships to enhance influencing ability, and provide external communications inclusive of media relations in order to promote the goals set out in CoSRH’s Hatfield Vision and Organisational Strategy, through the promotion of the highest standards in the field of SRH.
About the role
This role plays an integral part in helping produce and develop the outputs of the External Affairs team. The activity of the role focuses on undertaking policy, influencing and other public affairs activity inclusive of ensuring the CoSRH’s Hatfield Vision achieves its aims to improve reproductive healthcare for all, and assisting the All-Party Parliamentary Group on Sexual & Reproductive Healthcare (SRH) with its programme of activity.
We are looking for an enthusiastic individual with an interest in healthcare policy and a passion for improving society. Experience of working in policy, public affairs, campaigning, as well as experience of working in a project environment is desirable. Excellent writing skills are essential, as is a broad understanding of communications techniques to engage policy makers around the issues that clinicians and the public alike face.
CoSRH offers a flexible working pattern, including hybrid working to suit the individual, with the option of working in the offices of the Royal College of Obstetricians and Gynaecologists in London Bridge, where the CoSRH is situated. The CoSRH also offers a package that includes a first-class pension scheme, generous annual leave and a season ticket loan.
Please see attached Job Description for further details.
We will offer you:
- We offer a range of benefits at CoSRH to support staff wellbeing, including:
- 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
- Birthday leave
- Flexible working culture
- Pension and life assurance scheme:
- 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
- Employee Assistance Programme (EAP)
- Employee discounts portal
- Free Lunch Thursday
- Interest free season ticket travel loans
- Enhanced maternity, paternity & adoption pay
- Free eye tests
- Training and development
- We want our staff to feel invested in and have the time and space to grow, learn and develop in their roles. We provide a range of learning and development opportunities, from webinars and conferences to bespoke training sessions.
To Apply
Deadline for applications is 23:59 on Sunday 30th November.
Interviews are likely to take place on Monday 15th and Tuesday 16th December.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.
NB: In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.
Registered Charity
21 - 50
The College of Sexual and Reproductive Healthcare (CoSRH) is the leader in the field of sexual and reproductive healthcare.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a kind, compassionate and resilient Support Worker to join our Social Care Homelessness and Complex Needs service in Kensington and Chelsea.
£28,808.00.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description, please visit our website.
The Heaney Hub Cluster is an intensive supported housing scheme for the most challenging customers in the Kensington & Chelsea. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse. The high-support hostel caters for eleven service users with complex needs and is staffed 24-hours a day with the minimum of three staff on duty. The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues. The Assessment Centre is staffed 24/7.
The hostels are in close proximity to each other, and staff will be expected to work across the units. Three of the hostels supports both male and female customers and one is males only.
Heaney Hub implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, particularly those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign-posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The team comprises of Therapist, Move on coordinator, Housing Officer, 16 support workers, 2 Team Leaders, One Project Manager.
The role requires one to work on a shift pattern:7.45am to 3.45pm and 2.00pm to 10pm.
What you'll bring:
Essential:
NVQ Level 2 or equivalent or experience within charity/social care sector
Desirable:
Relevant experience in supporting those experiencing homelessness and people with complex needs
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
We're looking for an organised, confident and resilient Senior Contact Centre Officer to join our Costumer Service Team located at our Head Office in Islington.
£28,500.00 - £29,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly.
* Support the Customer Contact Centre Service Lead in creating a "first time resolution" team culture when handling enquiries, requests and complaints; linking customers with relevant departments, duty staff and undertaking the necessary administration and monitoring.
* First time resolution of informal complaints and transfer formal complaints relating to reactive repairs in accordance with Look Ahead's policy and procedure to the Senior Complaints and Feedback Officer
* To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process.
* Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
* Ensure repairs and voids process are updated on CX housing management system at each stage accurately and efficiently.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Approachable and open behaviour. Works as part of a group or team.
* A strong approach and commitment to providing an excellent customer service.
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
* Demonstrates significant confidence and high levels of self-esteem.
* Is respectful, articulate, and sensitive in style of communication, remaining tactful and diplomatic when dealing with difficult situations, able to maintain confidentiality.
What you'll bring:
Essential:
* Supervisory experience including inducting and training other team members.
* Ability to manage and support others with complex cases and enquiries.
* Natural problem solver and self-motivated.
* Understanding of resource management including forward planning, business continuity and rota management
Desirable:
* Knowledge of the housing / repairs and maintenance sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds
Pleasee full job decription on our Website
Thank you!
Job title: Legacy Executive
Reporting to: Head of legacy Giving
Salary: £28,000 per annum
Hours of work: 37.5 hours per week
Location: Royal Trinity Hospice, Clapham
About Compton
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations. Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.
Position vacancy
Trinity is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the hospice and in the community and support and counselling services for their family and friends. Their ability to deliver this outstanding care to patients and their families is reliant on the Compton fundraising team assigned at Trinity delivering ambitious funding results. Trinity is a key client, and we have a long record of success in generating income and sustainable growth across all income streams.
The Legacy Executive plays pivotal role in delivering exceptional fundraising services for our client Royal Trinity Hospice. You will be responsible for delivering excellent stewardship and supporter care – both of which are essential to achieving Trinity’s (and Compton’s) fundraising objectives.
You will inspire and support individuals in engaging with Legacy Giving, developing relationships that encourage a gift in their Will to Trinity. You will support in the development and management of legacy focused campaigns and products as well as exploring new opportunities for income growth.
The successful candidate will be expected to:
- Support the Head of Legacy Giving to identify, develop and maximise fundraising (and income) opportunities through fundraising products and events, and developing supporter relationships.
- Provide first class stewardship and donor care, ensuring donors and supporters feel supported and appropriately thanked.
- Manage general queries from internal departments and supporters
- Inspire new supporters while maintaining and developing existing relationships.
- Assist with the administration and management of Legacy products, such as Gifts in wills guide and free will schemes.
- Assist with developing marketing materials e.g. flyers, Mailchimps, newsletters etc. which adhere to brand guidelines.
- Assist with the planning and implementation of Legacy mailings and events.
- Ensure that effective administrative systems and procedures are maintained including accurate and up to date supporter records on the charity database - Raiser’s Edge.
- Initiate and maintain excellent internal relationships, such as with Fundraising colleagues, the
- Communications team, and the Hospice clinical teams.
- Collaborate as part of the wider Fundraising team providing support and participating in other duties where required such as attending events outside of normal working hours
- Work in a hybrid model of three days in the office and two days from home.
Experience, knowledge, skills and characteristics required (R) / desired (D):
- Understanding of the key components of hospice fundraising. (D)
- Proven ability to build strong relationships with individuals and organisations. (R)
- Experience in organising and promoting fundraising events. (D)
- Excellent written and verbal communication skills, with a commitment to outstanding supporter care. Ability to craft compelling fundraising copy. (R)
- Strong organisational skills and ability to manage multiple tasks independently to meet deadlines and objectives. (R)
- Proficiency in Microsoft Office and experience using donor databases, ideally Raiser’s Edge. (R)
- Basic understanding of GDPR principles, especially around consent, data handling, and supporter communications. (R)
- Passion for delivering exceptional supporter experiences and continuously improving the legacy journey. (R)
Company benefits
- Annual leave 25 days plus bank holidays
- Non-contributory life assurance scheme
- Standard Life pension scheme with Company contributions starting at 3%
- Employee Assistance Programme
Applications will only be accepted via the Charity Job website.
We will be interviewing week commencing 15 December..
The client requests no contact from agencies or media sales.