Quality and Learning Manager

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Quality and Learning Manager
Location: Flexible across England, Wales and Northern Ireland
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £41,585 - £46,725 actual per annum (depending on skills and experience)

Closing date: 16 April 2020
Interview date: Tuesday 28 April 2020 – Virtual Interview via Zoom

About the role:

Alzheimer’s Society’s Safeguarding and Quality Team are part of the Operations directorate and have overall responsibility for three key areas of work: safeguarding, quality and operational learning. We are looking for a Quality and Learning Manager who will be responsible for managing quality and learning across the Operations directorate.

The Quality and Learning Manager will be responsible for the development, implementation, ongoing monitoring and review of the ISO9001 compliant quality assurance framework and business processes. They will ensure that the Safeguarding and Quality Team provide the best possible quality assurance support to enable the Society to reach its strategic objectives and vision.

The role will drive continual improvement across Operations, enabling others to deliver excellent services and will ensure that the Society meets its statutory and contractual requirements in relation to service delivery.
The role will also ensure that an excellent package of operational learning, including dementia specific training, is available for all our people across the Society.

As a strategic role, the Quality and Learning Manager will have an influential presence, working collaboratively across all departments in the organisation to drive the continual improvement of quality and learning, managing risk in relation to service compliance where needed.

About you:

If you are passionate about supporting and enabling people to deliver great quality services for people affected by dementia and are a creative thinker with a background in quality assurance, continual improvement and learning and development, we would love to hear from you.

You must have a desire for achieving excellence in client/service user satisfaction and be able to demonstrate an ability to manage change, improve service quality and drive a culture of continuous improvement. You should also be fully conversant with quality management systems and ISO standards, with knowledge and experience in efficiency programmes such as Lean Six Sigma.

You will be a great leader, with proven ability in leading teams to deliver great outcomes and make a measurable difference. You will have significant experience of working within a learning environment in a senior role, leading on the development, delivery and evaluation of good quality learning products. You should also be able to demonstrate experience of leading teams to use different approaches to understand, identify and measure the training needs of people across an organisation who have varied and diverse roles and needs.

You should be confident working with senior management and be able to challenge existing ways of working and poor standards, with excellent problem-solving, written and verbal communication skills. You will also have a proven track record of leading a team, motivating employees and expecting excellent practice and high standards and have a demonstrable ability to work under pressure, meet competing deadlines and organisational priorities with the ability to empower others through effective delegation.

You will need to be confident working on your own initiative as well as being part of, and leading, a geographically dispersed team. You will be able to commit to regular travel across the country and able use appropriate technology to engage and collaborate with colleagues remotely.

You may have experience of the following: Service Delivery Manager, Quality Manager, ISO, Lean Six Sigma, Continuous Improvement Manager, Project Manager, Six Sigma, Process Improvement, Customer Experience, Customer Insight, etc.

Enfield Clubhouse is a small charity dedicated to aiding the recovery of people with severe mental health issues.  It is registered with the charity's commission for England and Wales and companies house. We are based in Community House in Edmonton, a culturally diverse area.

We aim to help rehabilitate people into the community through encouraging members to engage in volunteering, work & engaging in community events. We also provide a safe environment in which people can develop friendships, talk about their past experience and participate in a range of social activities. These include art, singing, exercise, cooking, playing games, regular outings and holidays. We also support members with benefit issues and encourage members to adopt a healthy lifestyle.

Enfield Clubhouse is open two days a week - Wednesdays and Fridays (9:00am -4pm) and employs 3 part time staff.

· Clubhouse Manager (14 hours per week)

· Deputy Manager (10.5 hours per week)

· Assistant (approx 3 hours per week)

As well as having to attend Clubhouse every Friday (9:00 to 4:00) the manager will be allocated 7 hours a week to manage and administer all Clubhouse activities and functions. There is some flexibility around these hours and should the manager need to work additional hours renumeration will always be provided.  The manager will also need to be able to provide cover for staff absences (e.g. sickness or annual leave) on Clubhouse days

Office facilities are provided at the Clubhouse, though it would be acceptable if the post holder chose to work from home on days other than Friday.

As well as having a flexible approach to working, the post holder will need to combine excellent interpersonal and communication skills with an efficient approach to organisational, financial and administrative management. 

Experience of working with those experiencing severe and enduring mental health problems is essential  as well as motivational skills to encourage members to participate in activities.

The new post holder may wish to review and organise the hours and tasks of all staff to ensure Clubhouse is run as efficiently and cost effectively as possible.

Clubhouse is independent and has a board of trustees which include members who meet regularly with the manager to discuss plans, financial management and ongoing strategic development.

The successful candidate will make contacts and develop working relationships not only with local mental health and social care professionals but with the voluntary sector and employers and always be looking for fresh opportunities that may benefit Clubhouse, particularly the recruitment of new members.

The successful candidate will regularly give supervision to paid staff and keep all personal data stored and handled in keeping with the data protection act 2018.  They will also identify plan and coordinate staff (and volunteer) development and training.

Candidates should understand members entitlement to confidentiality and the necessity to carry out vetting procedures for potential volunteers and staff. 

Although Clubhouse is currently financially stable there has been a decline in funding and the future  post holder will need to explore ways of bringing in additional funding, including the drafting of funding bids.

Please apply by email with your CV giving a full work history, and a letter outlining your suitability for the post, in particular addressing the qualities and requirements outlined in the person specification.

Please note that applications without a covering letter will not be considered

The Successful candidate must undertake an enhanced DBS check which is paid for by Clubhouse.

Previous applicants need not apply.

We're looking for an experienced marketing and communications professional to join our staff team as Marketing & Communications Manager to join our staff team. You'll work closely with our Chair of Marketing & Communications and the region marketing and communications lead volunteers to effectively promote Girlguiding across our region.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

The Church of England has made available £20 million to initiate a social investment portfolio. This portfolio is intended to complement the work of the Archbishops' Council, a charity set up to co-ordinate, promote, aid and further the work and mission of the Church of England.

In particular, the portfolio will make investments designed to tackle issues in housing and the community, financial exclusion, and the environment. The programme's intentions are ambitious, with the goal to establish the Church as an influential and successful social investor within the UK, and direct innovative and impactful investment to areas most in need, that align with the Church's mission.

Summary

This is a unique opportunity to join us as the Head of Social Impact Investment Officer.

You will take charge of the Archbishops' Council's newly established social investment portfolio at its outset, and develop its strategy and interaction with the innovative and growing social investment sector.

With a passion, understanding and commitment to social and environmental issues, you will have significant experience of investment decision making and due diligence, and the ability to run, manage and maintain an investment programme.

A self starter and relationship builder, you will inspire others with your enthusiasm about the role that the Church can play in the social investment field and what can be achieved with an innovative, creative and strategic approach.

At the NCIs many of our staff work flexibly in a number of different ways. We are happy to talk at interview about options that might be possible with this role.

First stage interviews are expected to be held w/c 13th April 2020 with final stage interviews w/c 4th May 2020.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our scheme.

Main Responsibilities

The Role

• Establish the Church as a successful social impact investor within the UK.
• To shape, implement and own the Council's social investment strategy.
• Build relationships within the Church and with key players across the sector (such as Government, intermediaries, charities, peers and the financial sector) to identify issues where social investment can help support areas most in need, that align with the Church's mission and complements the existing and potential missional work of the Church.
• Liaise with National Policy Advisers in the Mission & Public Affairs Team, in order to highlight policy issues raised by the Council's impact investments
• Build and maintain a healthy pipeline of future social investment opportunities.
• Assess and due diligence social investment opportunities and to make investment recommendations to the Executive Team and Trustees.
• Build relationships with charities and social enterprises (particularly those with a Christian ethos) that are potential recipients of impact investment
• Manage the process of an investment from beginning to end.
• Manage the overall performance of the Council's social investment portfolio.
• Monitor the portfolio's investments and maintain financial and impact records
• Maintain a prominent profile in the social investment sector to keep updated on major developments and opportunities within the sector, and to communicate the Council's work and strategy to stakeholders.
• Co- design and develop investment opportunities with key players across the sector.
• Report and communicate the social investment programme to internal and external stakeholders.
• Undertake other duties that may reasonably be required.

Hazelwood is an independent co-educational Prep School for children aged between 4 and 13 years of age.  It has a linked nursery (on a separate site 2 miles away), The Nursery and Early Years, which caters for children between the ages of 3 months and 4 years.  The school has a rich history spanning over 125 years.  In that time, many generations of the same families have passed through its doors on their way to some of the UK’s leading Senior Schools and Universities. There is a strong sense of affinity with the school in the local community.  The nearest town, Oxted, is situated one mile away and has excellent mainline rail links into London.  The M25 is easily accessible. 

In September 2020 we will have almost 600 children across the two sites.  The Prep School is situated in 25 acres of grounds with phenomenal views over the North Downs.  The school boasts some wonderful facilities (with plans for more in 2020) which are open to use by the local community after school hours as part of a developing Lettings Programme.

The Role

The school is looking to recruit an Enterprise Manager who can, whilst working within the boundaries of the School’s vision and brand values, develop a programme of recognised and ground-breaking initiatives to develop new or extend existing revenue streams.

These may include, but not be restricted to:

An enhanced Lettings Programme making wider and more creative use of existing facilities.

A connection with the school’s alumni in order to re-engage with past pupils and to involve them in the life of the school, past, present and future.

An opportunity to harness the school’s human resources and innovative approach to teaching and learning for the benefit of pupils overseas

A report has been commissioned by the school which is available, as a starting point, for the successful candidate to review and develop. 

The Enterprise Manager is a newly created role for the school.  The successful candidate will work closely with members of the Senior Leadership Team and the Board of Governors.

The Successful Candidate

Will be someone with experience of working within the fund-raising sector, and ideally within schools or the education sector with a proven track record in generating revenue from alternative business streams.

You should possess energy for both developing ideas and implementing them. 

You will boast a creative mind balanced by the ability to be analytical and consider the finer detail.

You will have a detailed grasp on developing budgets and financial plans showing required investment and possible returns on that investment.

You will be a convincing orator, a persuasive negotiator and credible sales person.

You will find building and maintaining relationships based on trust, honesty and integrity, comes naturally to you.

You should respond well to targets; those of your own setting and those set by others and be able to demonstrate a delivery against high expectations.

You should relish the opportunity of navigating unchartered waters and of making a difference.

You should love working in an environment which exists for the benefit of educating young people and should see their progress as your motivation to excel in your role. 

You should be as happy working front of house as in the backroom delivery.

The Enterprise Manager will be expected to uphold and actively promote the Hazelwood Behaviour Competencies of Big Picture Thinking, Communication, Adaptability & Flexibility, Building Relationships, Planning & Organisation, Professionalism and Teamwork.

Profile

In addition, the profile of a successful Enterprise Manager is likely to demonstrate qualities of:

• Being able, as the scale of the role progresses, to assemble and lead a team successfully, motivating them to give of their best whilst also being a co-operative team player with a flexible and adaptable approach to the working environment.
• Integrity, honesty, loyalty and reliability.
• Diplomacy, discretion, patience and humour.
• Desire to become involved in the wider aspects of school life

The individual should be able

• To work alone, unsupervised and with proven initiative.
• To prioritise and delegate tasks successfully.
• To plan ahead and to anticipate requirements.
• To be both reactive and proactive in equal measure.
• To work under pressure and within tight lead-times.
• To set a good example of conduct and behaviour for all pupils
• To demonstrate computer literacy and competency at spreadsheet creation

Conditions

Employment & Management

The role is Enterprise Manager of Hazelwood School and Hazelwood School Nursery & Early Years. Your immediate Line Manager is the Bursar.

Hours of Work

The routine hours of work are from 08.30 to 17.30, Monday to Friday inclusive with an hour for lunch (of which half an hour is unpaid). Lunch is provided in the school Dining Hall free of charge during term time.  There will be occasions when some weekend or after-hours work will be required as part of the role.  On other occasions such overtime may be authorised for separate payment. During School holidays hours of work are 09.00 to 16.30. 

The role of Enterprise Manager is a full time (52 weeks) permanent position. 

Salary

The School will expect to pay a salary up to £40,000 p.a., negotiable, dependent upon qualifications and experience. The agreed figure is gross and is subject to PAYE, NI and any other stoppages or benefits due. Salaries are paid monthly in arrears on or about the 28th day of each month into your bank account.

Holiday

You are entitled to six weeks holiday per annum (pro rata’d if shorter working days are negotiated), one of which is to be taken during the Christmas break when the School is closed. Bank and other National holidays are authorised outside this entitlement. Your holidays, with the approval of the Bursar, can be taken during school term time.

Medical

Employees are expected to take reasonable steps to maintain an adequate level of fitness and health throughout the period of employment. The Employer does not provide private medical insurance cover. Both Hazelwood and Laverock are non-smoking sites.

Disclosure

The School is committed to safeguarding the welfare of children and you will be required to apply for Enhanced Disclosure through the Criminal Records Bureau. The revealing of an undisclosed criminal record could jeopardise the agreement between the Employee and the Employer.

Appraisal

All employees are expected to participate in an appraisal process which takes place each year before the announcement of any pay award is made, normally in late Summer or early Autumn. This is an opportunity for employees to express their wishes for future professional development, as well as for the School to express its view of the employee’s progress and its proposals for employee development.

Training

Staff are expected to co-operate with plans for development professional training, paid for by the School. Any such requirement will either become clear as a result of the annual appraisal or at the request of the Employee.

The closing date for receipt of applications is Friday 3rd April at 5pm. Interviews are likely to be w/c 20th April with an anticipated start date of 1st July 2020 at the latest.

The position will be offered subject to a satisfactory enhanced DBS disclosure.

The school will reimburse all reasonable travel costs incurred.

Could you be our next Snow-Camp London Programme Manager?

We are looking for a new London Programme Manager at Snow-Camp to manage our range of youth programmes. 

Snow-Camp is the UK’s only registered charity using a unique combination of snowsports, life-skills sessions, qualifications and vocational training programmes to support inner-city young people.

This is a really exciting opportunity to play a key role in Snow-Camp’s development over the coming years. So if you love working with young people and have solid experience delivering youth programmes, combined with a passion for snowsports – and if you are looking for a challenging and rewarding role working with a committed team of staff at Snow-Camp and some amazing young people – this job could be the job for you!

Summary of Main Duties

The London Programme Manager, reporting to the Programme Director, is responsible for delivering and developing the full Snow-Camp London journey of programmes. Which involves a range of snowsports and life-skills focused youth activities run by Snow-Camp throughout the year, taking a young person form a beginner skier or snowboarder right through to a qualified Snowsport England Level 1 instructor. The role also includes managing the Assistant Programme Manager and supporting them in managing the Snow-Camp London Apprenticeship programme in partnership with our training provider.

Experience of working successfully with disadvantaged young people in a range of settings will be essential to the post. Furthermore, experience within a snowsports field and passion for supporting young people generally will be a huge advantage!

Project and people management skills, logistical skills, managing relationships, communication and presentation skills, experience of delivering life-skills or similar courses to motivate young people, excellent IT skills – these will all make up the job.

This is a key post within Snow-Camp requiring at least 2 year’s experience involving the above skills, together with proven project management and budgeting experience.

This post is based in our London Office at the House of Sport. With programmes delivered across London and at the Snow Centre, Hemel Hempsted. 

Salary: £22,500 - £25,500 per annum dependent on qualifications and experience (plus up to a 10% performance bonus paid annually upon achievements of targets, once probation is passed)

To apply please send your CV and a covering letter addressing the points in the Personal Specification (in additional documents section)

The deadline for applications is 12 midday on Monday 1st June 2020

For more information and an informal chat please contact Operations Director Lara Kinnear.

Snow-Camp is committed to safeguarding and promoting the welfare of children. All posts are subject to pre-employment checks, references will be sought and successful candidates will need to undertake an enhanced DBS check

This is an exciting opportunity for someone with lived experience of disability to lead a team of talented peers in the delivery of Barnet’s statutory Healthwatch function. Inclusion Barnet is looking for a committed and confident professional who is passionate about patient and public engagement, effecting system change, and improving services, in order to improve the experiences of people using health and social care services in Barnet.

As Manager, you will have a fundamental role in leading staff and volunteers, and ensuring service users, patients and external stakeholders are involved in shaping the future of healthcare services in the Borough. Local people are at the heart of everything we do, and you will lead and guide the organisation to ensure that patients and service users are heard, their experiences shared, and their voices amplified, creating change and improving services for all.

About Healthwatch

The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives give people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.

Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:

• Gather views and understand the experiences of patients and the public.
• Make people’s views known.
• Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised.
• Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC).
• Provide advice and information (signposting) about access to services and support for making informed choices
• Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion.

About Inclusion Barnet

Inclusion Barnet is a thriving peer-led charity based in North West London. We are a friendly, supportive and inclusive team.We believe in the power of experience and this is demonstrated by all our services being led, developed and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely.

How to apply 

Please submit a detailed covering letter with your CV outlining how your skills match the job description and person specification.  The closing date is 17th April, with shortlisting complete by 20th April.  Successful applicants will be notified shortly afterwards, with interviews to be held on 23rd April.  These may be held via videoconference depending on current health advice.

As part of our commitment to safeguarding, the successful applicant will be expected to undergo a DBS check.

This role is for 28 hours a week, hours by mutual agreement with some flexibility required.  Depending on current health advice, the successful candidate may be home based during the early weeks of the role.  Actual salary between £27,200 and £28,000.

Our new campaign expert will have a passion for climate change campaigning and the fantastic opportunity to lead a campaign with a national scope. They will support existing ACE groups, help to build new ones and shape over time a thriving climate campaigning community within the Green Party of England and Wales, with the aim to achieve real carbon reductions and ascertain the lead role of the Green Party as a driver of action on Climate Emergency. 

They will develop and deliver effective plans and materials to recruit, retain and deepen the engagement of our members and supporters who campaign on Climate Change in the community. With a focus on engaging and supporting local Parties around Climate Emergencies. 

The role will work closely with the Climate Action Officer and colleagues in Communications, Development and Membership to link activities across all the routes by which we speak to our members and supporters.

The Deputy Manager will work two days with the people we support on shift  and three days in the office supported by the service manager.

You will be working with the Service Manager to provide exceptional support to these residents and to manage the staff team.

Vacancy available:

• Full Time 37.5 hours per week

A full driving licence is essential for this position

Duties include:

• Support - Ensure sustainable, quality person-centred support is provided and that all the service users’ needs are met,
• Development – Responsible for team development including recruitment, training and development & developing innovative and engaging activities and plans
• Management – Ensure quality, compliance and financial requirements of the service are met, e.g. budgets, CQC requirements, Health & Safety

What we look for in our Deputy Managers:

• 2 years Leadership/Management experience
• Level 2 or 3 diploma or NVQ in Health and Social Care- desirable
• Reliable and dependable
• Passionate for leading positive change
• Respectful towards others
• Empathetic, understanding and caring attitude
• Drivers Licence essential

Benefits?, In addition to £23,000 pa FitzRoy offer some fantastic perks which include: 25 days holiday, + Bank Holidays, holiday purchase scheme, annual leave rising with service, enhanced overtime, pension, DBS, cycle to work, enhanced parental leave, life insurance & access to a variety of online discounts with major retailers.

We reserve the right to close this advert at any time.

Salary – Circa £37,000
Location – Greater London, Buckinghamshire, south Hertfordshire, East/West Sussex  (specific base will be agreed with the successful candidate)
Hours – 35 hours per week

About us

Hastoe is an award-winning housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes across the south of England. We hold charitable status and support both rural and urban communities by providing affordable and environmentally sustainable homes for local people.

About the role

We are looking for a highly motivated team leader to manage a dispersed housing management team consisting of Area Housing Managers and a Regional Administrator. You will be expected to meet key performance targets and deliver high standards of customer service in rent arrears, void management, tackling anti-social behaviour, estate management, community involvement and complaints handling. 

The team covers a large geographical area including Greater London, Buckinghamshire, south Hertfordshire, East/West Sussex and are based throughout these areas. There will be a need to travel around the region and also to attend the Regional Office near Saffron Walden on approximately a weekly basis.

For full details on this role, please see the Job Description.

Essential Requirements

You must have:

• Experience in the housing sector and excellent working knowledge of relevant housing related legislation and regulations.
• Excellent people manager skills with proven experience in managing remote front line teams.
• Able to manage a busy workload with conflicting priorities.
• Excellent customer service skills.
• Hold a valid UK driving licence and have use of own vehicle

What can you expect from Hastoe?

• 25 days per annum annual leave, increasing to 28 days linked to service, plus bank holidays and 1.5 complimentary days off
• Automatic enrolment into SHPS Defined Contribution Pension Scheme, with employer contribution up to 8%

Additional benefits including:

• Discounts for local shops, restaurants and gym membership
• Cycle and Car Leasing Scheme
• Employee Assistance Programme (advice service)
• Health Cash Plan (a type of health insurance)

Please apply by completing the application form on our website or requesting an application pack by emailing or calling , and let us know if you require assistance with the application process.  This post is subject to background checks.

Closing date for receipt of completed Hastoe application forms is midday on 27 March 2020. Interviews will be taking place on 6th April 2020 in Saffron Walden, Essex CB10 1UD.

Purpose of Role:

To drive the creation, development and improvement of our range of digital products based on member, supporter and volunteer needs, as well as organisational goals.

To act as the user champion for key Ramblers digital products, ensuring the best possible experience for those users.

To work with relevant internal stakeholder teams as well as volunteers and external user representative groups to prioritise the most valuable features and functionality improvements for our products.

Essential requirements include:

• Educated to degree level, or experience that demonstrates equivalent analytical and management skills.

• At least three years’ experience of effectively managing multiple digital products and services in a fast-paced environment.  

• Knowledge and understanding of good practice in digital product design and development.

• Experience of designing and developing mobile applications and mobile-first web applications.

• Excellent and up-to-date grasp of digital technologies, user experience design and research techniques, and the effective use of them.

• Exceptional communication skills, particularly to communicate technical solutions and their benefits, limits and risks in accessible language to stakeholders with varying technical understanding.  

• Excellent organisational and time management skills to manage multiple priorities concurrently.

• Excellent team-working, collaboration and problem-solving skills.

• Adept at using a range of digital systems, applications, software and websites.

• Demonstrable experience of using data and research to inform development, turning user insight into actions that improve outcomes.

The Ramblers are an equal opportunities employer.  We promote diversity and warmly welcome applications from appropriately qualified people from all sections of the community.

Department: Policy Team

Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are looking for an outstanding person to lead our Post and Telecoms team for 12 months, covering a period of maternity leave. 

This is an exciting opportunity to work on the big issues facing people across England and Wales today, joining a team with a track record of achieving change.

We’re an organisation with a relentless focus on making society fairer. Our unique, realtime, data on the problems people across the country  are facing, alongside our strong reputation, gives us unparalleled influence. We have a unique insight into emerging trends and issues affecting people, and we use it to work with government, regulators and industry to improve people's lives.

You will lead our Post and Telecoms team, managing a programme of research and advocacy work ranging from improving access to post for homeless people and survivors of domestic abuse, to ending rips offs for vulnerable consumers in mobile and broadband. You’ll work closely with colleagues in our data, public affairs, campaigns and media teams to maximise impact for our clients.

You’ll work across policy areas and support junior members of the team to reach their potential. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You’ll influence MPs and civil servants, regulators and industry bodies, on behalf of the people who rely on us.

We are looking for people with a wide range of skills, from exceptional judgement and excellent stakeholder management, to the personal authority required to be a leader in a large organisation. Knowledge of post or telecoms markets is not essential - we’re most interested in your skills and experience, not your subject knowledge. 

We are happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.  

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

This is clearly an extraordinary time and a difficult point at which to change jobs - but we are committed to making this as easy as possible for candidates. We will arrange interviews by video-conference and ensure inductions can be done in a way which make the successful candidate feel like a valued part of the organisation.

Our client is a national advocacy charity whose mission it is to enable people who face disadvantage or discrimination to strengthen their voices, champion their rights and change their lives. They are now recruiting a skilled Contract Manager, to manage contracts, analyse data and ensure contract performance and fulfilment for our client's services across the North East of England.

As our client's new Contract Manager, you will manage contracts by analysing and interrogating complex data (including that of sub-contractors), identifying risks and opportunities and developing and implementing actionable steps to improve contract processes and optimise results. You will assess organisational and commissioner needs, by seeking out and analysing robust financial/performance intelligence in order to identify areas of risk or improvement. You will communicate significant contract analysis with strong attention to detail, identifying meaningful trends and opportunities across contract delivery. You will provide strong and timely financial and business analytic decision support to key internal and external stakeholders, demonstrating exceptional financial, analytical and communication skills.

To apply for this role, you must have significant experience of analysing complex data sets, and a strong understanding of all aspects of contract performance and fulfilment. You will have extensive experience of analysing contract or procurement relationships for multiple services with an income of circa 2million, and will have demonstrable experience of influencing ways to improve contract performance or equivalent. You will have exceptional financial literacy and IT skills, and will have the ability to interpret and deliver concise reports, influencing others through accurate data reporting. Overall, you will be a strong, analytical Contract Manager, skilled at articulating corporate decisions, and translating concrete analytical findings in to contract performance.

If this sounds like an exciting opportunity, then please initially submit your CV in word format - suitable candidates will then be contacted and will be asked to complete a supporting statement.

Please note that this role will be home based (although the role will entail regular travel across your particular region), and as such a full, valid UK driving licence and access to your own vehicle is required.

Please note interviews will be conducted via video link.

TPP Recruitment are currently supporting an amazing national Children's charity as they look to continue their recent growth within their regional Fundraising team with the recruitment of a Community Fundraising Manager.

This is an exciting role to join a very successful regional fundraising team that covers the whole of the UK. The role will give you the freedom of working in a new way for this team, taking more of a relationship and creative approach to their fundraising. You will play a key role in focusing less on the local small corporates and major relationships and more on build up their volunteer network and community groups. Working with them in their fundraising efforts and engaging them to take part in fundraising events. Coming up with new campaigns and events to deliver in your region with be a big part of this role and the continued success within your region. This role will be responsible for the fundraising in the East of England, this covers Berkshire, Buckinghamshire, Bedfordshire, Hertfordshire and Cambridgeshire.

Job title: Community Fundraising Manager
Causes: Children's charity
Salary: £24,500 to £27,741
Location: home based in Berkshire, Buckinghamshire, Bedfordshire, Hertfordshire or Cambridgeshire.

They are looking for an experienced fundraiser, someone who is comfortable in building relationships with a variety of people. Experienced in presenting the vision of the charity to a variety of groups, showcasing the passion there is for this charity. Experienced in developing fundraising ideas that can be delivered to their region with the aim of increasing income. Someone that can work with minimal supervision and must have a driving licence.

If you are located in the region this role operates and you are looking for a role that gives you the freedom of engaging with a variety of supporters, being able to put your fundraising ideas into practice then this might be the role for you.