The Shift.ms community is at the heart of everything we do. We involve people with Multiple  Sclerosis in all aspects of our work to ensure we truly are ‘By MSers, For MSers’.

Participation of the community is a key organisational priority and we’re looking for a Community  Coordinator to help us build and develop relationships and to engage our community through  volunteering, project participation and social media involvement. 

Why are we looking for you? 
Shift.ms is looking for a highly organised and self motivated Community Coordinator. You will be  responsible for supporting the Shift.ms volunteer network, supporting community engagement  through communications via social media, www.Shift.ms and email, and organising and delivering  internal team activities. 

Who is Shift.ms? 
Shift.ms is the social network for people with MS (MSers). Founded by MSers, for MSers, the  charity supports many thousands of recently diagnosed people across the world as they make  sense of MS. The organisation is currently a team of ten, and the community - www.Shift.ms - has  over 50,000 monthly users from all over the world with 38,000 members. Last year, we worked  with 275 volunteers who contributed over 1,500 hours.   

The day to day
Working alongside the Community team, your responsibilities will include:   

Social Media and Communications 
● Create engaging content and manage the Shift.ms social media channels across Facebook,  Twitter, YouTube and Instagram   
● Supporting delivery of social media takeovers 
● Writing member newsletter 
● Management of Shift.ms presence at community facing events 
● Manage and deliver the volunteer team Ambassador programme   

Volunteer Coordination   
● Supporting the advertising and recruitment of volunteers 
● Arranging and supporting interviews with potential volunteers 
● Providing ongoing support and regular communication with all volunteers at every point in  their volunteer experience 
● Keeping accurate records of volunteers, project activity and volunteer expenses 
● Be the community team liaison for external projects which require community involvement 
● Support the Peer Support Manager to ensure the Buddy Network project runs smoothly   

Internal team support 
● Managing team away days/Christmas party 
● Arranging sending of leaflets 
● Manning the central team inbox 
● Writing Trustee report 
● Managing staff birthdays and work anniversaries 
● Support the reporting of community team KPI's 
● Supporting the delivery of staff wellbeing initiatives   

What you’ll need to bring: 
● Excellent verbal and written communication skills 
● Experience of project coordination 
● Experience of social media management 
● Experience of working with volunteers 
● Strong organisational, ​time management, and prioritisation​ skills 
● Excellent attention to detail   
● Energy, drive and enthusiasm 
● Ability to build strong relationships with a variety of stakeholders 
● Ability to write, produce and distribute regular content for web copy and newsletters 
● Willingness to work occasional evenings and weekends   

Other information
Hours: 37.5 hours a week
Contract: Permanent 
Salary: £22,000-25,000 per annum dependent on relevant experience 
Annual Leave: 28 days per annum, plus public holidays
Office location: Remote working, with travel required to Leeds or London post-pandemic 
Employee benefits: Life assurance, generous pension, committed learning and development  budget for each staff member.   

Application process
To apply for the position of Community Coordinator, please send your CV via the button below by 5pm on Monday 4th January 2021, along with a response to the following question:   
How do your skills and experience make you the right candidate for this role? (maximum 300 words)   

The closing date for applications is at 5pm on Monday 4th January.

Interviews will be held virtually on 13th and 14th January.

Job Description

Job Title

Manager Institutional Funding & Strategic Partnerships

Location

Dewsbury

Reporting to

Chief Executive Officer

Date

10th August, 2020

SKT Welfare UK

SKT Welfare is a UK based registered charity, founded in 2008 dedicated to the delivery of humanitarian aid and solutions regardless of race, political affiliation, gender or belief. Its vision is “a world where everyone is being cared for and live a sustainable life free from extreme poverty”

Job Purpose and Scope

To support SKT head office and Field offices in the organisation’s  growth through  proactive management and coordination of institutional funding and strategic partnerships across SKT’s countries of operations. The Manager IFSP will focus on securing funds, building and enhancing strategic with Institutional Donors, Trusts, Foundations, Limited Companies, Arab donors, High Net Worth Individuals (HNWIs) in the UK, Europe, the USA and Middle Eastern Countries.

Main Responsibilities

Funding Strategy/ Planning (30%)

• To analyse donors’ funding priorities, gathering related intelligence and identifying new potential donors for SKT humanitarian and development projects in the target countries.
• To gather information about institutional and other donors’ thematic and geographical preferences. These include UN Agencies, EU/ECHO, DFID/UKAID, USAID, GOAC, Government of Isle of Man etc.
• To develop a database of existing and potential institutional donors through donor mapping for HQ and field offices

• To support senior management in the preparation/ updates of organisational and departmental strategy and planning

• To participate in relevant internal and external working groups, conferences and workshops for networking and profile building of SKT
• To travel nationally and overseas for networking in addition to establishing an understanding for better, up-to-date programme design and proposal development

Proposal Development (30%)

• To assist programmes department at the HQ and field levels in developing high quality concept notes, proposals, budgets and logframes for submission to institutional and other donors
• To make sure all the supporting documents are readily available for submission to institutional donors, trusts, foundations, corporate sector, etc.
• To ensure all submissions are in line with donor guidelines, internal criteria and international standards

• To make coordination with programme, finance and all related staff/ partners across all HQ and field levels for gathering information required for CN and Detailed proposal

Grants Management and Reporting (20%)

• To assist programmes department at the HQ and field levels in undertaking grants management oversight role, including monitoring of projects' compliance with approved funding standards, policies and practices; ensuring any needed amendments are secured, etc.
• To assist programmes department in ensuring high quality reports to donors meeting their requirements and highlighting the impact and value of SKT’s work

• To gather relevant and updated information from respective programme staff for annual report

Capacity Building (10%)

• To identify the training needs of the programme and other staff at the HQ and field office levels;
• To prepare material for training workshops for programme and other staff and deliver trainings on quality proposal development, project cycle management, logframes, and reporting to donors at the HQ and field levels
• To Liaise across the organisation to share learning and best practices

Due Diligence Documentation (10%)

• To prepare and update due diligence and capacity assessment related documents, polices and manuals for submission to institutional and other donors
• To prepare documents required for memberships, networks and entities.

General

• Must adhere to the charities policies and procedures, e.g. Data protection, Health & Safety at Work, Global Code of Conduct, and Safeguarding etc.
• Must respect the confidentiality of all matters relating to their employment and other members of staff
• Shall demonstrate on-going professional development through reflective practice and participation in internal and external development opportunities as evidenced in a Continuing Professional Development portfolio.
• Participate in the appraisal process and ensure that agreed objectives are achieved, taking responsibility for directing own learning and development activities (e.g. private study, e-learning)
• Establish and maintain effective working relationships with co-workers, supervisors, managers, directors and the general public.
• Assist staff in other departments and regions as required in order to facilitate the work of the charity
• The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder

As Head of Property at St John Ambulance, you will be responsible for managing all aspects of the St John Estate, its related resources and facilities to ensure they are in line with strategic objectives. You will provide strategic leadership and effective management of the build estate and hard & soft facilities management through a combination of both in-house and outsourced resources.

About the Role

As Head of Property at St John Ambulance, you will be responsible for managing all aspects of the St John Estate, its related resources and facilities to ensure they are in line with strategic objectives. You will provide strategic leadership and effective management of the built estate and hard & soft facilities management through a combination of both in-house and outsourced resources.

The successful candidate will provide expertise to support the development and delivery of the Estates Strategy across the organisation and be the principle advisor on all land, property, estates and facilities matters to the Executive Board through the Chief Executive Officer. You will lead the organisation through a radical strategic review of the whole Estate portfolio and deliver key strategic changes across core areas of the built estate.

The Head of Property will ensure through an effective strategy, policies and procedures, that the estate is financially efficient, legally compliant and environmentally sustainable.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in the role of Head of Property you should have broad commercial previous experience of working in a similar position sand successfully managing a complex property estates and facilities portfolio, with associated staff, outsourced contracts and budgets. You will have considerable detailed experience of delivering strategic and practical changes across a large Estate portfolio and significant experience of influencing key stakeholders and demonstrating value for money across all transactions.

The Head of Property must possess a wide set of technical qualifications as well as detailed understanding of all relevant Property legislation and have a minimum of 10 years track record in a leadership position.

This role will be fast paced, dynamic and intellectually challenging. The successful candidate must be able to demonstrate the commerciality required to lead, influence and shape strategy across a broad property portfolio that creates considerable opportunity for both value creation and career development.

If you have the hunger, drive and skills required to deliver in a multi - level operational environment that is evolving fast as well as the confidence and competency to deliver substantial property change, then this opportunity will meet your career expectations.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: w/c 11 December

Application Review Date: 2nd December

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

Deputy Director (Business Development)

Full Time 37.5 hours per week

Location: Bradford City Centre (Likely to be home based for much of the time during COVID)

Salary: Circa £40,000 p.a.

The Bridge Project is seeking an experienced and motivated leader to develop and implement the organisation’s business development strategy in partnership with internal and external stakeholders.

The successful candidate will have demonstrable experience of writing and developing winning tenders and experience working in in the substance misuse, criminal justice, health or related sector

In return, you will enjoy a varied, interesting role, working for a well-established local charity, that values its staff and is committed to their well-being and professional development.

Full details of the roles and access to the on-line application form can be found on our website

Please note, CVs will not be accepted.
Latest date for receipt of applications is Friday 4th December

Interviews will be held on 10th or 14th December
 

Principal Economic Regulation Specialist, Energy Networks and Systems

Location: Flexible within England & Wales

Department: Policy Team

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Each year we help 2.8 million people to solve their problems face to face and see over 34.5m visits to our website. This data and our reputation give us unparalleled influence. We have a unique insight into emerging trends and issues affecting people, and we use it to work with government, regulators and industry to improve people's lives.

We are looking for an outstanding person to recruit for the position of Principal Economic Regulation Specialist, Energy Networks and Systems at Citizens Advice. 

Citizens Advice is the statutory advocate for energy consumers. We use research and evidence from the people who contact our advice service every day to understand the problems facing energy consumers in Great Britain. We help solve these problems by engaging with industry, changing policy and supporting consumers to navigate the market.

The team's role involves representing the views of energy consumers in a series of highly technical debates including: 

• Advocating for an energy price cap, which is saving energy consumers over £1 billion each year 
• Persuading regulators to reduce the cost of capital for energy network companies, potentially saving energy consumers up to £5 billion over the next 5 year price control period 
• Helping secure automatic compensation for gas network outages and for consumers switching energy tariffs 

You will lead the energy team’s work on energy infrastructure, developing our research and advocacy programme focussed on energy networks, systems and governance. This includes managing a team of policy specialists. You’ll work closely with colleagues across the energy team, as well as our data, public affairs, campaigns and media teams to maximise impact for energy consumers. 

You’ll also support our wider energy advocacy work as well as supporting junior members of the team to reach their potential. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You’ll influence regulators, MPs, civil servants, industry on behalf of energy consumers and the people who rely on Citizens Advice. 

We’re looking for someone with a wide range of skills, from exceptional judgement and excellent stakeholder management, to being able to lead in a large organisation. 

We are always happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.  

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with regional offices based in Cardiff, London, Birmingham, Liverpool and Leeds,, therefore all successful applicants must be based within England or Wales.

Wakefield Hospice is seeking an experienced Executive Assistant to the CEO.

This is a busy and demanding role which requires a professional and flexible approach.

JOB ROLE:

To provide comprehensive and professional administrative support to the CEO and the Board of Trustees, using personal initiative and experience to progress key tasks, and to manage day to day office business confidently and with discretion. The postholder will be a front-facing ambassador for the hospice, and will be required to anticipate the needs of the team, understanding sensitivities and offering solutions within a given timeframe.

The CEO is looking for an exceptional candidate; a well- motivated and energetic individual, who will be proactive in supporting her role and that of the Board of Trustees. A varied and challenging post awaits the right person, who will respond calmly and confidently to the needs of the teams, prioritising and organising work to meet deadlines, and dealing professionally with internal and external contacts and stakeholders. A high level of initiative and sometimes sensitive judgement will be required, and a friendly and approachable manner will be an absolute asset. 

A full Job Description is attached.

THE IDEAL CANDIDATE WILL:

• Hold a recognised typing/word processing qualifications.
• Be IT literate with knowledge of Microsoft Office.
• Be educated to GCSE or equivalent English, at Grade C or above.
• Have at least 3 years’ experience in a similar role.
• Maintain confidentiality and discretion at all times.
• Be able to work as part of a team and on own initiative.
• Be well organised with excellent time keeping skills.

We may close the advertised post before the stated closing date once enough applications are received.  We recommend you apply as soon as possible.

Job title: Volunteer Co-ordinator

Salary: £25,000 per annum

Contract type: 12 month fixed term

Hours: 35 hours per week

Location: Bradford

Charity People are working on behalf of a domestic violence Charity to find them a Volunteer Co-ordinator to help lead and develop volunteering projects, and be responsible for the recruitment, training, development, support and supervision of volunteers of the charity. This vacancy is to start in January 2021, on a 12-month fixed term contract. This is a full-time role and would be based in Bradford/Keighley.

You will work closely with service team leaders, to oversee the ongoing training and development of all volunteers. This will include providing inductions, in house training (face to face and remotely) and sourcing internal/external training opportunities. Part of the role is to manage referrals and carry out assessments to match individuals using the service, with the befriending volunteers. You will ensure that all data is kept and processed securely and in line with Data Protection Act, GDPR and the charity's Confidentiality Policy.

Another responsibility will be to promote volunteering and raise awareness on the value, role and functions of volunteers internally and externally. This may include provision of information, awareness raising and publicity events and activities to raise staff awareness of the role and function of volunteers. You will strive to work in partnership with other agencies across different sectors in order to establish good working relationships to influence decisions about volunteering and raise awareness of the service. So, you will be a strong team player who can communicate confidently at all levels and in various settings.

You will contribute to the monitoring and evaluation of the charity's volunteering project, ensuring health and safety, and safeguarding polices are being adhered to at all times.

The ideal candidate will possess good leadership skills and will have worked directly with domestic violence victims. You will have empathy, and be able to deal with people in distress. Understanding safeguarding processes is key for this position as you will be supervising volunteers working with women who are vulnerable as a result of domestic abuse and or sexual violence.

Interviews will take place week commencing 14th December, and this role is set to start in January.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Advonet is a growing organisation working with people who are marginalised to raise their voices and have their rights respected.

We have an exciting opportunity for someone passionate about upholding the rights of people across Leeds to work as a Community Advocacy Development Coordinator within our Community Advocacy service.

You will be pivotal in reaching and engaging under-represented local communities and groups and expanding our advocacy work with members of the Leeds Advocacy Network (LAN). Creating opportunities for them to use an advocacy approach with the people they support and empowering their communities. This will enable us to extend the reach and scope of advocacy and support even more people to have their voices heard. You will use your coordination and engagement skills to deliver on our exciting Advocacy Development Plan.

You need to have relevant experience in similar type roles and have excellent engagement skills and understanding of advocacy and its different approaches.

To apply for this role please complete the Advonet Application Form and Equal Opportunities Monitoring Form, which can be found on the links on this page, along with a detailed job description and person specification (CVs will not be accepted). 

If you would like more information or an informal chat about the post please call The Advonet Group and ask to speak to Bushra Javed, Self-Advocacy Community Advocacy Manager.

Are you a capable and experienced finance worker looking to bring your skills to a passionate network committed to positive change? Do you want to work within an ambitious, creative and dynamic team? Are you comfortable working online? Are you confident working across a variety of systems and projects? Are you looking for a flexible working pattern in an organisation committed to good People Care? If so, read on!

Who are we?

The Permaculture Association works to empower individuals and communities to design their homes, gardens, farms, businesses and whole lives in order to collectively generate a sustainable future. By putting ethics first and using natural systems as a model, there are simple and innovative ways to live fairly and sustainably now and in the future.

Our work is wide-ranging and varied, supporting permaculture education, research, networking and action. We are a growing charity, with 1700(+) members, and partnerships with organisations in the UK and internationally.

The Finance Coordinator role in a nutshell

We are seeking a finance coordinator to join our small and dedicated team. We work online using G-Suite, CiviCRM, Slack, & Zoom and other tools to enable us to collaborate and stay connected. Duties of the Finance Coordinator include:

• Financial management and reporting: bookkeeping (using Quickbooks Online), reconciliations, tracking multiple grant and charitable trading classes, invoicing, refunds and expenses
• Employees and volunteer related financial management: payroll and employee deductions, pension scheme
• Fundraising and budgeting: coordinating the annual organisational budget and inputting into project budget creation and monitoring
• Finances at events and other general duties: attending events and managing event finances (book sales, cash handling)

Who we are looking for

As an inclusive employer and membership organisation, we want our staff team to better reflect the communities in which we live and work. Therefore we welcome applications from all sections of the community. We are committed to creating an organisation that recognises and truly values individual differences and identities.

We are a small team and we want someone who is conscientious and well organised, able to be flexible, responsive and positive, and prepared to work hard. The post will start with a handover period so that our systems and processes can be passed on smoothly to ensure that the financial work of the organisation can remain stable and consistent during the transition.

What next?

Please read the full Job Description and Person Specification carefully, and get in touch if you have any questions or would like an informal discussion. The application form and all supporting information can be found via our website or attached here. We look forward to hearing from you.

Are you an experienced marketing professional looking to apply your skills to a passionate network committed to positive change? Are you ready to tell thousands of people about permaculture and positive change? Are you comfortable working online? Are you excited to work with a variety of products and projects? Are you looking for a flexible working pattern in an organisation committed to good People Care? If so, read on!

Who are we?

The Permaculture Association works to empower individuals and communities to design their homes, gardens, farms, businesses and whole lives in order to collectively generate a sustainable future. By putting ethics first and using natural systems as a model, there are simple and innovative ways to live fairly and sustainably now and in the future.

Our work is wide-ranging and varied, supporting permaculture education, research, networking and action. We are a growing charity, with 1700(+) members, and partnerships with organisations in the UK and internationally.

The Finance Coordinator role in a nutshell

We are seeking a finance coordinator to join our small and dedicated team. We work online using G-Suite, CiviCRM, Slack, & Zoom and other tools to enable us to collaborate and stay connected. Duties of the Marketing Coordinator include:

• Sales and marketing: develop and execute sales and marketing strategies and campaigns, upskilling the team in sales and marketing
• Communications: use our platforms to produce new content to tell permaculture
  stories and market products
• Website and social networking: social media campaigns, bespoke targeted email campaigns
• Finance and admin: report on progress against budget targets
• Monitoring and evaluation: monitor, share results and adapt plans appropriately

Who we are looking for

As an inclusive employer and membership organisation, we want our staff team to better reflect the communities in which we live and work. Therefore we welcome applications from all sections of the community. We are committed to creating an organisation that recognises and truly values individual differences and identities.

We are looking for an excellent communicator, who is creative with a keen desire to innovate. The role would suit someone highly enthusiastic about permaculture and sustainability, with knowledge of relevant markets and trends, and hands-on experience developing marketing campaigns and promotions. We are a small team and we really want someone who is conscientious, energetic, and well organised, able to be flexible and responsive, and prepared to work hard to meet targets.

What next?

Please read the full Job Description and Person Specification carefully, and get in touch if you have any questions or would like an informal discussion. The application form and all supporting information can be found via our website or attached here. We look forward to hearing from you.

Location: Flexible within England & Wales

Department: Business Development

Interview date: 14th January 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice is a leading provider of debt advice and financial capability across England and Wales. As part of this, and in line with the priorities of the sector, we place a great deal of emphasis on preventative money advice. This includes - but is not limited to - helping clients to understand financial products and services, whilst also encouraging them to develop responsible and sustainable skills and habits that can build up their financial resilience.

To support this work, Citizens Advice has a team focused on money advice development covering debt and energy advice alongside financial capability.Reporting to the Financial Capability Development Lead, the Financial Capability Development Officer is responsible for the ongoing review, maintenance and quality-assurance of our financial capability resources, as well as maintenance and delivery of (in conjunction with the Learn Team) our suite of training for the Citizens Advice network. In addition, they will develop and maintain links with a variety of key stakeholders and partners across the UK.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

At Voluntary Action Calderdale (VAC) we are on a mission to create connections, solutions and opportunities that build stronger communities. We are a membership organisation and a partner within the Voluntary Sector Infrastructure Alliance which delivers a range of support and services to Voluntary, Community and Sector Enterprise (VCSE) organisations and groups across the Borough of Calderdale. 

This post will be pivotal to the fight against Coronavirus (Covid-19) in Calderdale by engaging and working with local communities, the VCSE and wider partners.  The post will involve:

• Building strong links with the communities of Calderdale to promote community action to help prevent Covid related outbreaks
• Working with local people, community networks and community-based services to develop effective approaches to keep communities safe and reduce the risk of Covid-19 transmission within communities. 
• Coordination of support to communities and individuals who are vulnerable and/or in isolation to ensure they have access to food, medication and other essential needs whilst in isolation

We encourage applications from individuals from under represented communities and those who have experience of working with and engaging with a wide range of diverse groups and communities with particular emphasis on Black, Minority Ethnic and Refugee (BMER) communities utilizing appropriate and varied methods and communication skills and knowledge of cultural, health-related and social issues faced by BMER people.

The post will work as part of the Voluntary Sector Infrastructure Alliance and will be hosted by VAC and based at The Resource Centre, Hall St, Halifax, HX1 5AY.  The post holder will be expected to work flexibly and across the Calderdale.

Please read the accompanying job pack for more information. 

Please submit your CV and a supporting statement (no longer than 3 sides of A4 Arial 12 font) describing how you meet the requirements within the Job description and Person Specification (using examples to demonstrate your skills, knowledge and experience).

Interviews will take place on 15th-16th December 2020 remotely via Zoom.

Location: Flexible within England & Wales

Interview date: w/c 14 December 2020

Contract Duration: 12 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are a diverse and inclusive organisation and we particularly welcome applications from black, asian and ethnic minority people. We are a flexible employer, so this role would suit working parents or people returning to work after raising children. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.

Citizens Advice is hiring Programme Director to oversee a 12 month fixed-term programme of work related to the organisation’s online advice content.

This is a vital role for the organisation, overseeing work that helps millions of people each year. The role will help us focus on meeting user needs through the creation of clear and accurate content, while also remodelling the organisation’s content as we move to a new modular content architecture enabled by our migration to a new content platform, Contentful.

This role will oversee a focused portfolio of work in five areas:

1. Meeting user needs through the creation of clear and accurate content, in particular in relationship to Covid-19 and Brexit
2. Remodelling the organisation’s content to support the migration to a new content platform, with a view to making the content more sustainable
3. An accelerated programme of archiving and maintenance work to rapidly reduce a backlog of legacy content and tackle content at risk of inaccuracy
4. Maturing the metrics used to assess the performance of content, complementing the wider work of the organisation’s data team
5. Considering how Citizens Advice promotes content proactively to make sure we’re reaching the people who most need our help

The role will report to the Executive Director of Advice & Advocacy and will oversee the day to day work of the organisation’s content and expert advice functions - the content designers and legal experts who collaborate to produce online content for the Citizens Advice website and adviser-facing intranet.

Citizens Advice is needed more than ever as demand for advice rises as a result of the Coronavirus pandemic. Meanwhile, our service faces the challenge of supporting people in a remote context, making it all the more important that we have best-in-class online content. We face a number of fascinating challenges in relation to content, requiring a candidate who can operate at a strategic level:

• We are in the process of migrating from a legacy content platform to a new headless content management system, including a move toward a more modular architecture for our content
• We face a significant challenge - as with many organisations - with legacy content, which makes it hard for us to maintain our content at high levels of reliability and accessibility
• We are considering how best to bring digital capabilities, and our website and content itself, closer together with operational delivery teams as part of the organisation’s wider digital transformation

We need to make progress on these strategic challenges while at the same time meeting the significant daily demands of high volume online service delivery, particularly in the context of high demand as a result of Covid-19 and Brexit.

The ideal candidate for this role will be dedicated to internet-era ways of working: starting with user needs, focusing on delivery and outcomes over process, and working in the open. You will be able to evidence your commitment to diversity and inclusion in the way you recruit and build teams and in your approach to accessible digital services.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Waking Night Support Worker

Are you interested in a career where you will make a real difference in young people’s lives? Does working night shifts better suit your lifestyle? Do you understand the challenges which young people face in daily life? Maybe a career as a Waking Night Support Worker could be the next step in life for you?

Our client is currently looking for a kind, caring and friendly person to join their professional team as a Waking Night Support Worker. Experience is not essential and full training will be provided, however an understanding of the issues young people face in their daily life would really help to make a difference.

You will be based within their Residential Home in Liversedge where you will work 8:30 pm – 7:30 am over a 2 weekly rota (Week 1 – 33 hours - Tue, Wed, Thurs) (Week 2 – 43 hours – Mon, Fri, Sat, Sun).

Company Benefits

Competitive pay (£9.04 per hour + 50p per hour unsociable hours payment)
22 days holiday + 8 bank holidays
Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
Enhanced company pension
Life Assurance (2 x annual salary)
Enhanced maternity/paternity leave
Paid Induction (Running over 3 days)
Free on-site parking
Paid Enhanced DBS check
Access to our 24-hour Wellbeing Support Portal/ Employee Assistance Programme
Online shopping discounts, free eye tests and various other benefits
The opportunity for internal promotions & progression
Refer a Friend Scheme (Up to £500 per referral)
Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

Your role as a Waking Night Support Worker

To carry out direct and indirect care of young people with complex mental health needs
To work in a team, giving the highest standard of care possible to the young people.
To closely follow individual care plans and support young people with education, shopping, and social and leisure activities.
To carry out multiple interventions involving the delivery of care to young people
To promote independence amongst the young people
To provide support, advice and information to the young people, parents and other carers
To carry out further duties as per our attached document (Writing reports, general office admin etc)

Requirements of a Waking Night Support Worker

Flexibility - Your role will involve working shifts including weekends and Bank Holidays
Good verbal communication skills and the ability to listen to others
Good written skills and the ability to write basic reports and record information accurately
IT Literate (Able to write emails and use Microsoft Office)
An understanding of the issues around confidentiality
An understanding of safeguarding
Professional working boundaries between staff and service users
Ability to remain calm in emergencies, supporting others during difficult situations

Desirable Criteria

Full UK Driving Licence
NVQ Level 2 qualification or equivalent in Care
Previous experience of working with young people who have mental health needs

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please submit your application by Sunday 6th December.

Please note that we do not accept CV’s and the application must be completed in full.

To support our commitment as a COVID-19 Secure employer, all of our interviews will be held over video platform.

Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.

They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

They reserve the right to close the advert early, should we appoint a suitable candidate.