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20 Fundraising compliance manager jobs in Birmingham
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Remote
£28,000 - £31,300 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.
You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.
As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.
You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.
Supporter Care and Communications
- Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
- Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
- Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
- Use agreed letter templates and produce bespoke responses as required
- Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us
Gift Processing & fulfilment coordination
- Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
- Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
- Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
- Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
- Process donations, online and offline, across all fundraising products
- Administer the end-to-end recurring gift process
- Ensure donations are processed on time and with accurate coding to track the source of fundraising income
- Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
- Develop and maintain a good understanding of local payment channels and processes
Administration and financials
- Ensure procedure manuals are updated in line with changes
- Occasionally help to organise postal mailings
- Proactively liaise with supporters to capture missing / incomplete donation and supporter information
Legal and compliance
- Keep abreast of GDPR (UK and EU)
- Ensure full participation in training when provided
- Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols
Database Management
- Help to maintain donor records & data integrity
- Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
- Ensure supporter interactions are recorded accurately and consistently
- Ensure recurring gifts records are clear and neat on the fundraising database
Fundraising Support and Supporter Journey
- Assist with the delivery of fundraising materials to supporters
- Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
- Train & supervise volunteers as required
Miscellaneous
- Promote and advocate AAF to the general public
- Actively participate in team meetings
- Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships
Person Specification
Qualifications, knowledge & skills required:
- Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
- Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
- Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
- Ability to understand and streamline processes and procedures
- Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
- Understanding of working in a fundraising environment
- Accuracy and excellent attention to detail
- Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
- Highly organised, able to prioritise varied workloads and meet deadlines
- Understanding of Data Protection (GDPR in UK & EU)
- Understanding of animal welfare issues and conservation is desirable but not essential
Personal attributes required:
- Innovative, flexible and resilient
- Always acts professionally, with integrity and discretion
- Excellent attention to detail
- Well presented, articulate and polite
- Genuine enjoyment of meeting and interacting with people and building relationships
- Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
- Commitment to professionalism, discretion and confidentiality
- Solution-focused with a creative approach to issues and a “can do” attitude
- Be able to take on accountability and to take the lead while being a strong team player
- Ability to display initiative, common sense and diplomacy
- Thoughtful and considerate
- Passionate about animals and animal welfare
Circumstances (essential):
- Able to work efficiently and effectively from home without disruption
- Able to connect to sustained, high quality internet connection from home
- Able to be work occasional extended hours and weekends as required
- Able to accommodate global meetings in the early morning or late evening (flexible working hours)
Conditions and Benefits
Place of work : Home based – anywhere in the United Kingdom.
Working hours : Full time – standard hours are 37.5 hours per week.
You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.
Reports to : Global Head of Supporter Care.
Manages : n/a.
Budget responsibility : n/a.
Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.
Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.
Other benefits : Training will be provided as required. Flexible working conditions.
How to apply
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.
Using AI During Interviews
Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.
Organisation
Animals Asia
View profile
Non Charity Employer
6 - 10
Non Charity Employer
6 - 10
OUR MISSION Protect bears, ensure they are free from harm, and provide them with sanctuary Improve the welfare of captive wild animals
Refreshed on: 16 September 2026
Closing date: 30 September 2026 at 10:25
Tags: Customer Service, Customer support
The client requests no contact from agencies or media sales.
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Birmingham, West Midlands (Hybrid)
2.38 miles
£36,481 per year
Full-time
Permanent
Job description
Are you a self-starting, engaging communicator with a commitment to seeing the church equipped for mission? This role would be perfect for you and comes with the opportunity to work in a friendly and supportive team. We are based in Birmingham in the convent that used to belong to the Nuns from ‘Call the Midwife.’
You should have the skills and experience to develop and grow relationships with churches, Christian networks, and key partners to raise awareness of Interserve’s mission and encourage involvement in intercultural ministry. This includes promoting the work of Interserve and mobilising for ministry opportunities and related activities.
You will also manage and equip a group of Regional Connectors who engage with long and short-term enquirers, the broader Interserve community, local church and Christian networks.
You will need to have experience and skills of:
– Working with a range of church denominations
– Leading a small team
– Working in cross-cultural mission
– Excellent interpersonal skills for relationship building
– Confident in presenting ideas to others and public speaking
– Creative thinking
You’ll be expected to attend a number of events in person throughout the year, which may require travel anywhere in the UK. This is a hybrid role with a minimum of 2 days per week in our National Office in Birmingham.
To apply, please send your CV, covering letter and completed application form, further details can be found on our website.
Closing date for applications is Saturday 17th October
Interview date – Wednesday 21st October
There is an occupational requirement for this role.
Interserve is committed to safeguarding and promoting the welfare of children and adults at risk of harm and expects all within the Interserve community to share this commitment. DBS certificates will be required for all workers.
Organisation
Interserve GBI
View profile
Registered Charity
21 - 50
Registered Charity
21 - 50
Interserve exists to be a community of disciples of Jesus Christ
Posted on: 17 September 2026
Closing date: 17 October 2026 at 17:30
Tags: Christian, Communications, Faith-Based
The client requests no contact from agencies or media sales.
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Remote
£26,912 per annum FTE (£17,156 actual)
Part-time (21 hours per week)
Contract (Fixed term until March 2029 )
Job description
Position: Breathing Space Coordinator, Wales
Hours: 21 hours per week
Contract: Fixed term until March 2029
Location: Home-based in Wales
Salary: £26,912 per annum FTE, (£16,147 per annum actual for 21 hours per week) plus excellent benefits
Salary Band and Job Family: Band 1, Charity
You’ll start at our entry point salary of £26,912 per annum FTE (£16,147 actual), increasing to £28,594 per annum FTE (£17,156 actual) after 6 months service and satisfactory performance and to £30,276 per annum FTE (£18,166 actual) after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This part-time, fixed-term role (21 hours per week) will coordinate our Breathing Space project in Wales until March 2029. The project enables unpaid carers supporting people with MS and other neurological conditions to take short breaks.
We are seeking an enthusiastic, experienced Project Coordinator who enjoys delivering fixed-term funded projects, working directly with the people we support and our volunteers. Excellent communication skills and a proven ability to achieve project objectives are essential.
You will work closely with unpaid carers, people affected by MS and other neurological conditions, key external partners, the Service and Support Team, the Director for Wales and teams across the MS Society. Focused on outcomes and tangible results, you will build strong stakeholder partnerships and represent the MS Society at meetings and events promoting the project to unpaid carers.
The role can be based anywhere in Wales, but regular travel across Wales is expected.
Welsh language skills are desirable
Closing date for applications: 9:00 on Monday 28th September 2026.
Anticipated interview date: 6th & 7th October.
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Organisation
MS Society UK
View profile
Registered Charity
101 - 500
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Posted on: 15 September 2026
Closing date: 28 September 2026 at 23:30
Job ref: 168954_MS
Tags: Advice / Information, Communications, Project Management, Operations, Brand, Culture, Delivery, Engagement / Outreach, Health / Medical, Insights, Monitoring and Evaluation, Partnerships, Strategy, Events / Activities
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Job description
Head of Finance and Operations
We are seeking an experienced finance and operations professional to provide strategic leadership within a growing environmental charity.
Salary: £60,000 FTE, £48,000 actual
Location: Home-based, UK, with some travel to London and occasional UK travel
Hours: 28 hours per week, four days
Contract: Permanent
Closing date: 23:59, Sunday 4 October
Interviews: First round on 13 & 14 October; Second round 16 October
About the role
This is a broad and influential senior leadership role covering finance, governance, operations, people and organisational development.
Working closely with the Executive Director, Senior Leadership Team and Board of Trustees, you will ensure the charity has the financial insight, effective systems and strong infrastructure needed to deliver its ambitions. You will also deputise for the Executive Director occasionally and provide line management for support functions.
Key responsibilities include:
- Leading financial operations, controls, budgeting, cash flow forecasting and management reporting
- Producing statutory accounts and managing the annual audit
- Monitoring restricted, designated and unrestricted funds
- Supporting the Board and Finance Committee with clear reporting, papers and effective governance
- Overseeing organisational risk, compliance, data protection, cyber security, insurance and business continuity
- Improving HR, IT, CRM, digital and operational systems
- Leading the responsible adoption of digital tools, automation and AI
- Coordinating organisational workplans and monitoring delivery against strategic priorities
- Overseeing recruitment, onboarding, employment processes and staff development
- Supporting an inclusive, collaborative and high-performing remote working culture
About you
You will be a qualified ACA, ACCA, CIMA or AAT accountant with at least seven years’ experience in finance and operations management, ideally within a charity or similarly values-led organisation.
You will also bring:
- Experience across HR, IT, risk, data protection and health and safety
- Strong financial planning, reporting and analytical skills
- Knowledge of accounting software, spreadsheets and CRM systems
- Experience managing and developing people
- Strategic thinking and proven project management skills
- Confidence working with trustees and producing board-level reports
- An understanding of how organisational systems support small, remote teams
- Excellent interpersonal skills and a collaborative, self-directed approach
Knowledge of charity governance, philanthropy, Salesforce, Xero or digital transformation would be advantageous. An interest in environmental issues and improving the planet for future generations is also welcomed.
About the organisation
You will join a UK environmental charity working to strengthen philanthropy and increase its impact in response to the climate and nature emergency.
The organisation supports a significant network of funders, advisers and fundraisers by sharing research and expertise, building relationships and encouraging greater investment in environmental causes.
It is a fully remote organisation with a culture founded on kindness, trust, inclusion and mutual respect. Benefits include flexible working, a 7% employer pension contribution, learning and development opportunities, and additional discretionary closure between Christmas and New Year.
Applications are encouraged from people who may not meet every element of the person specification. Adjustments can be made to support an accessible and inclusive recruitment process.
Other roles you may have experience of could include; Finance Director, Director of Finance and Operations, Head of Finance, Head of Operations, Chief Operating Officer, Charity Finance Director, Head of Resources or Director of Resources.
Please note this role is advertised by the recruitment agency acting for the client, NFP People.
Organisation
Posted on: 15 September 2026
Closing date: 04 October 2026 at 23:30
Job ref: 8822 - CJ
Tags: Finance, Project Management, Operations, Accounting, Data Protection, Environment / Animal
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Remote
£27,920 - £32,852 pro rata
Part-time (20 hours per week)
Permanent
Job description
About Us
Young Life International is a fast-growing Christian charitable organisation. Our aim is to share the message of Jesus with young people all over the UK. We do this through building relationships with them and earning the right to be heard.
Our Operations team strives to help our staff and volunteers to thrive by anticipating, developing and delivering excellent operational services and our Finance team focuses specifically on providing excellent financial services in a Christ-centred way.
About the Role
As the Finance Co-ordinator you will build good relationships with the wider staff team and be a friendly and knowledgeable source of advice for all queries relating to finance. As a key member of the team, you will be the primary user of many existing processes, and will be the key person in implementing new systems we are planning to enable us to be more efficient. You thrive on knowing you are using both your numerical and organisational skills and your relational skills to support others.
More Details and How to Apply
Download the Application Pack for the following information:
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Welcome from the Operations Director
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How this role fits into the wider YLI and Operations Team
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Full Job Description and Person Specification
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Details of how to apply online (application form)
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Deadline and interview dates
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YLI Faith and Conduct Policies - check we're in alignment with one another's beliefs
Accessibility & Support
We want to ensure our recruitment process is accessible to everyone. If you require any reasonable adjustments or accommodations at any stage of the application or interview process, please let us know. You can reach out to us in confidence at the email in our application pack, and we will be happy to support you.
We care about your data privacy - to find out more please visit our website to view our Privacy Policy.
Organisation
Young Life International
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
Introducing adolescents to Jesus Christ and helping them grow in their faith.
Posted on: 03 September 2026
Closing date: 28 September 2026 at 08:00
Tags: Finance, Faith-Based
The client requests no contact from agencies or media sales.
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