Fundraising jobs

We are currently looking for a Senior Finance Business Partner to join our Finance team on a full time permanent contract, offering a salary of up to £65,000 per annum. 

The FP&A team provides the link between Finance and the rest of the organisation, recording and analysing data to add value to operational and strategic decision-making and develop the best possible, joined-up, financial management. Our mission is to ensure effective financial and risk management of Southbank Centre and be acknowledged as a key partner in achieving its aims and objectives.

Please download the attached Job Description for a full overview of this role's responsibilities.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Lead a Grassroots Organisation Powering Community Change in South London

Chief Executive - Loughborough Junction Action Group (LJAG)

Location: Community-embedded, Lambeth (with flexibility)
Salary: £60,000 full-time equivalent (pro-rata for part-time)
Contract: Permanent
Hours: 4 days per week

About Loughborough Junction Action Group

Loughborough Junction Action Group (LJAG) is a deeply rooted, community-led charity working to improve lives in one of Lambeth's most diverse and unequal neighbourhoods. Since its inception in 2012, LJAG has grown from a volunteer-led grassroots group into a trusted local organisation delivering impactful projects across play, food, environment, employability and community connection.

LJAG exists to empower and unite local people through bold social action. The work is grounded in participation, lived experience and inclusion - ensuring that those most affected by inequality are central to shaping solutions. With an annual income of c.£600k, a committed staff team, and strong local partnerships, LJAG punches well above its weight and plays a vital role in the social fabric of Loughborough Junction.

The organisation is now entering a pivotal new phase. Core systems and structures have recently been stabilised, and the Board is seeking its first permanent Chief Executive to help embed this transition, reconnect people and projects, and lead LJAG confidently into its next chapter.

What You Can Look Forward To

As Chief Executive, you will shape the future of a grassroots organisation with deep local trust and ambitious social purpose.

You will:

• Lead LJAG through its next stage of organisational maturity, embedding new systems while safeguarding culture, warmth and humanity
• Set a clear, optimistic strategic direction that reconnects teams, strengthens collaboration and builds shared purpose
• Champion community empowerment and equity, ensuring LJAG remains rooted in lived experience and local voice
• Strengthen financial sustainability, diversifying income and building confidence with funders, partners and commissioners
• Build and nurture a healthy, inclusive organisational culture, where people feel safe, valued and supported to do their best work

Why This Role Matters

• LJAG is a trusted, visible force in a neighbourhood facing deep structural inequality
• The organisation has reached a critical transition point - this role shapes what comes next
• You will lead with real proximity to community
• The Board is committed, reflective and supportive
• Your leadership will have tangible, everyday impact on people's lives

About You

LJAG is seeking a CEO who leads with clarity and humanity. This role requires emotional intelligence, presence and trust-building alongside strategic and operational capability.

Skills and Experience

• Senior leadership experience, ideally as a CEO or in a comparable role within a charity, community organisation or values-led environment
• A strong track record of leading change, embedding new ways of working alongside trustees and staff.
• Confidence operating at Board level and managing governance relationships
• Sound operational knowledge, including safeguarding, people management, compliance and systems development
• Experience of fundraising and income diversification (grants, partnerships, trading or commissioning)
• Ability to communicate impact clearly and compellingly to funders, partners and stakeholders

Sector background is less important than values alignment, judgement and transferable leadership skill.

Personal Attributes

• Emotionally intelligent - and self-aware
• Approachable and visible across our projects and sites,
• Grounded and authentic
• Clear and confident, able to set boundaries, delegate and make decisions
• Resilient and adaptable, comfortable holding complexity and navigating challenge
• Deep commitment to equity, inclusion and community-led practice

Recruitment Timeline

To ensure fairness, transparency and equitable access to information, LJAG will host a candidate Q&A webinar in place of individual informal conversations with the Chair or Trustees. We encourage all interested candidates to submit questions in advance, which will be addressed during the session. Please register your interest in attending this webinar on Tuesday 21st April 2026 and we will send you a link.

Application Deadline: 5pm Wednesday 6th May
First Interviews: w/c 18th May
Final Interviews: w/c 25th May

How to Apply

Charity People Ltd is acting as recruitment adviser to Loughborough Junction Action Group on this appointment. To apply, please submit a CV and supporting statement (or alternative format) to Senior Appointments at Charity People and request a candidate pack in the first instance.

For an informal conversation about the role or if you have further questions prior to applying, please contact Fabrice Yala at Charity People

We are committed to making this process inclusive and welcoming. If you require any adjustments or would like to apply in a different format, please let us know so we can support you fully.

We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Kentown Family Support Worker

Maternity Cover up to 12 months

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

To Cover Kentown and East Lancashire

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker for a fixed term period of up to 12 months, on a full-time basis (35 hours per week) to deliver a high-quality family support service as part of our Kentown Team.

Reporting to the Family Support Manager of the Kentown Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

· Flexible working hours to balance home and working life

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

The Loop delivers high quality, accessible, evidence-based and evidence-making drug checking services and to disseminate harm reduction information to individuals, service providers and policy makers. This is for the purpose of creating a safer society where everyone can access accurate, timely, and relevant information to make more informed decisions about drugs.

The Communications Lead will ensure that we are able to extend the reach and understanding of harm reduction related to drugs and alcohol. This post will ensure The Loop expands its profile and presence, capacity and response, to maximise the opportunities to communicate harm reduction messages and information, raises the awareness, access and understanding of drug checking, and engages stakeholders and members of the public.

This will require the postholder to:

- Coordinate and increase the capacity of The Loop to effectively communicate related to our aims and purpose

- Develop and disseminate social media content, in collaboration with colleagues across The Loop

- Work with partners of The Loop including press and media to further the profile of The Loop for strategic benefit and greater reach to the public.

You will be motivated to assist in the development and delivery of The Loop and possess knowledge of drugs-related harm reduction approaches including messaging, with related or transferable experience in communications. You will contribute and be part of a passionate team of staff and volunteers determined to further introduce drug checking and related harm reduction interventions across the UK.

APPLICATION PROCESS

1. Applications by CV and expression of interest, demonstrating your ability to meet the requirements of this role and your motivation in working for The Loop, deadline 20 April 2026.

2. Shortlisting on 21 April, with interviews held on or between 27-30 April 2026, online.

3. Appointment and commencement in post, May 2026.

Please note: the successful candidate will need satisfactory references and a DBS check. Pay review pending.

The Loop is an equal opportunities employer, and embraces and celebrates diversity in our organisation, communities we serve, and across society. We welcome applications from all.

Settled is a dynamic charity that supports the rights of EU and Ukrainians citizens who have made the UK their home, through providing expert, multi-lingual services. We seek an experienced communications professional with technical and writing skills, who understands how great communications can boost the profile and sustainability of a charity and help it meet the needs of its beneficiaries. Organising events is also part of the role. Role is mainly remote-working with 2 days per month in Cardiff Bay and some travel to cities in other parts of the UK. If you would like to join our supportive and impactful team, please  include a cover letter which explains how you fulfil the person specification, along with your CV.

Ullapool - Inverbroom, Northwest Highlands / Various

£35,000 per annum

Permanent, Full Time (35 hours per week)

Closing date: 27th April 2026, 5pm BST

The Role:

The role provides operational leadership across a defined operational area of the Trust’s reserves, ensuring land management, people management and community engagement deliver strong conservation outcomes. It involves leading and developing the local team, supporting volunteers and representing the Trust locally and nationally, whilst building robust relationships. The post oversees planning, delivery and quality assurance of reserve and project work, ensuring compliance with policies, health and safety and regulatory requirements. It also manages budgets, risks and ecological data, embedding evidenced based decision making and maintaining accurate documentation and supporting long-term site and project development. Through this combination of leadership and operational oversight, the role helps safeguard the Trust’s reserves and advance its conservation mission.

Main objectives:

Land management and project delivery
Manage wildlife reserve operations across the North Reserves Management Area, including conservation and land management and monitoring of 6,800 hectares across nine wildlife reserves with a range of habitats, including blanket bog, heaths, fens, maritime cliffs and grasslands, woodlands within the temperate rainforest zone, and montane vegetation communities.

Representation and stakeholder engagement
Build and maintain positive relationships with landowners, volunteers, contractors, communities and interested parties. Represent the Trust professionally at local, regional and national events and meetings, and proactively manage day‑to‑day issues with neighbours and partners.

People management and teamwork
Line manage and develop the operational area team, leading recruitment, induction and performance. Foster a positive organisational culture, support collaboration across teams, and act as the key local contact for members and volunteers. Help recruit, train and retain volunteers, and provide local operational insight to support fundraising, communications and policy work.

Information and operational management
Maintain risk registers, manage budgets, and promote a strong safety culture. Use ecological data to inform decision‑making, ensure data governance compliance, and support effective reporting and monitoring of conservation outcomes through internal systems.

The successful candidate will ideally:

• HND in environmental conservation or similar (essential)
• Degree / post graduate qualification in environmental conservation, countryside management or similar (desirable)
• Minimum three years in similar role – to include experience of management planning and coordinating practical conservation work (essential)
• Health and Safety legislation/procedures relating to outdoor working (essential)
• Evidence-based decision making (essential)
• Demonstrable experience of securing permissions and consents required for conservation and land management activities on Trust managed wildlife reserves, as well as identification, mitigation and management of practical constraints, including but not restricted to environmental, ecological and archaeological (essential)
• Working knowledge of Construction, Design and Management Regulations in context of conservation projects (essential)
• Working knowledge of Controlled Activities Regulations (essential)
• Experience of delivering upland conservation projects including peatland restoration, river restoration, conservation grazing and /or native woodland planting and regeneration.
• Experience of working within rural areas of Scotland.
• Demonstrable knowledge of upland deer management and conservation grazing for nature conservation purposes.
• Demonstrable knowledge of conservation and land management to mitigate against wildfire risk. 
• Demonstrable experience of communicating the importance of maintaining and expanding healthy habitats for wildlife and people.

Closing date for applications is: Monday 27th April, 5pm BST

Interviews will be held on: Tuesday 5th May 2026

What we offer:

• Salary sacrifice schemes including Cycle to Work & Pension schemes.
• We have always been hugely flexible in our approach to how you wish to work and continue to offer a flexible approach.
• One Wellness Hour per week
• Enhanced Pension rate upon completion of probation
• Sick Pay Allowance
• Enhanced Maternity/ Paternity Leave
• Training and Development

The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences.

Are you an organisational development and capacity strengthening specialist who has a passion for, and has worked with, small geographically diverse organisations and individuals in the environmental space?

If that sounds like you, we have an exciting NEW position within our growing organisation.

You will oversee and coordinate the ongoing development and growth of our new capacity strengthening and organisational development strategy to Synchronicity Earth’s grantee partners across our portfolio of work. This is an opportunity to be a fundamental part of a growing area of work within the organisation and to embed it strategically within our Programmes Team.

If this sounds like you, we’d love to hear from you.

PLEASE NOTE THAT IF YOU USE AI IN YOUR APPLICATION, YOU ARE MUCH LESS LIKELY TO BE SHORTLISTED. WE WANT TO SEE YOUR UNIQUE, BRILLIANT SELF. We do not use AI in any part of our recruitment process.

Closing date: 20th April 2026 (6am)

First stage interviews (Zoom):  likely 29th and 30th April 2026

Possible second stage interviews, dependant on first stage: likely 5th and 6th May 2026

Synchronicity Earth’s mission it to bring conservation to life through our work, championing effective approaches and increasing funding for Earth’s overlooked species and ecosystems and the communities working to protect them.

By joining, you’re not just taking part; you're contributing to our vision of a world in which biological and cultural diversity are valued, celebrated, and flourishing.

We welcome applications from people of all backgrounds for this role, particularly non-graduates, and are happy to discuss flexible working arrangements. We also welcome candidates who may have taken a career break. Your unique experiences and fresh perspective will only enhance our team's diversity and strengthen our ability to tackle the complex challenges facing our planet.

Candidates from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities who meet the criteria (in the section of the job description headed ‘What you will bring to the team’) and opt-in to our Guaranteed Interview Scheme will enter the first recruitment stage, see more information below.

Application and Recruitment Process

Inclusion is a priority throughout our workplace culture and is embedded in our recruitment process. To support this, the first stage of recruitment will be anonymised by Charity Job to mitigate against unconscious bias. Please let us know at any stage during the recruitment process if you have any accessibility requirements and we will do what we can to accommodate these for you. Please also let us know which pronouns you would like to be referred by, if you wish.

How to apply:

· Complete the application questions, upload your CV, and submit your application through Charity Job.

· Fill in our candidate survey. Whilst this survey is optional it is the way to opt in to the Guaranteed Interview Scheme (information below) if you would like.

Guaranteed Interview Scheme

We recognise that people from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities are under-represented in our sector, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond.

As part of our commitment to attract and retain talented individuals from under-represented groups to the conservation and environment sector, if you belong to these groups, you can opt in to the Guaranteed Interview Scheme (GIS) in our candidate survey. If you meet the essential criteria for a role, you'll be guaranteed a first-stage interview.

We are now seeking an Evidence Officer (Social Impact) to join us on a part-time, fixed-term basis for two years, working 22.5 hours per week, with the potential for extension subject to funding. The successful candidate will be appointed within the Higher Executive Officer Grade Band 1 salary range of £20,886 to £22,599 pro rata (FTE £34,346 to £37,163).

Our Vision for a Greener Tomorrow

This is a defining moment for the National Forest. With a renewed Vision, our purpose is clear: to harness the transformative power of forests in response to the climate crisis and societal challenge. Over 30 years, 200 square miles have been reshaped, more than 10 million trees planted, and forest cover increased from 6% to 25%. Now, we are ready to build on this success, showing how forests can restore nature, connect communities, and drive enterprise for a positive future.

We are now looking for an Evidence Officer to join us on a part-time basis, working 22.5 hours per week for a two-year fixed-term contract, with the potential for extension depending on funding.

Our Commitment to You

- Salary of £20,886 to £22,599 per annum (FTE £34,346 to £37,163)
- Civil Service Pension scheme
- 30 days’ annual leave plus 10.5 days’ public and privilege holidays (pro rata)
- Staff bonuses
- Flexible working options
- Cycle to Work Scheme
- Employee Assistance Programme
- Discounts on gym memberships

Your Role in Growing Our Forest Story

As Evidence Officer, you’ll support the development and delivery of our research and evidence programme, with a focus on social impact.

Specifically, you’ll support the development of  approaches for tracking long-term outcomes, including social metrics, that demonstrate how we contribute to nature, communities and enterprise.

You’ll provide expert advice on social impact monitoring, qualitative research and evaluation methods, supporting colleagues to deliver effective, evidence-informed projects.

Additionally, you will:

- Advise on improvements to data collection, analysis and impact evaluation
- Co-ordinate research projects and partnerships with external organisations
- Produce clear summaries and presentations of research findings

What You’ll Bring

To be considered as Evidence Officer, you will need:

- At least three years’ experience monitoring or evaluating programmes delivering environmental, economic or social benefits
- Experience analysing data and presenting findings to a range of audiences
- Experience summarising complex research in clear, accessible formats
- A relevant degree, postgraduate qualification or equivalent experience

Other organisations may call this role Research Officer, Impact Evaluation Officer, Monitoring and Evaluation Officer, Data Analyst, or Social Impact Analyst.

At Community Connections Lewisham we are passionate about helping Lewisham residents (aged 18+) improve their health and wellbeing through discovering what exists in their own community, and becoming more able to access it. We aim to tackle the problems of social isolation and loneliness by using a person-centred approach. This means we recognise that each person we support has their own unique story, with their own particular challenges, needs, and personal goals.

Partnership Coordinators are the face of the Community Connections Lewisham team. They provide valuable support to both clients and professionals by running the phoneline, giving guidance and advice on a wide range of topics by referring or signposting to relevant services that are available in the community. They play a crucial role in the triaging, coordination and effective administration of the entire Community Connections project and acting as a front door service to the rest of the voluntary sector.

Cumbernauld, North Lanarkshire in immediate term - Various

£35,000 per annum, pro rata

Permanent – Full time / 35hrs per week

Closing date: 27th April 2026, 5pm BST

The Role:

The role provides operational leadership across a defined operational area of the Trust’s reserves, ensuring land management, people management and community engagement deliver strong conservation outcomes. It involves leading and developing the local team, supporting volunteers and representing the Trust locally and nationally, whilst building robust relationships. The post oversees planning, delivery and quality assurance of reserve and project work, ensuring compliance with policies, health and safety and regulatory requirements. It also manages budgets, risks and ecological data, embedding evidenced based decision making and maintaining accurate documentation and supporting long-term site and project development. Through this combination of leadership and operational oversight, the role helps safeguard the Trust’s reserves and advance its conservation mission.

Main objectives:

Land management and project delivery
Manage wildlife reserve operations across the West Reserves Management Area, including conservation and land management and monitoring of 3,700 hectares across ten wildlife reserves with a range of habitats, including blanket bog, heaths, fens, freshwater lochs, woodlands within the temperate rainforest zone, and a range of montane vegetation communities.

Representation and stakeholder engagement
Build and maintain positive relationships with landowners, volunteers, contractors, communities and interested parties. Represent the Trust professionally at local, regional and national events and meetings, and proactively manage day‑to‑day issues with neighbours and partners.

People management and teamwork
Line manage and develop the operational area team, leading recruitment, induction and performance. Foster a positive organisational culture, support collaboration across teams, and act as the key local contact for members and volunteers. Help recruit, train and retain volunteers, and provide local operational insight to support fundraising, communications and policy work.

Information and operational management
Maintain risk registers, manage budgets, and promote a strong safety culture. Use ecological data to inform decision‑making, ensure data governance compliance, and support effective reporting and monitoring of conservation outcomes through internal systems.

The successful candidate will ideally:

• HND in environmental conservation or similar (essential)
• Degree / post graduate qualification in environmental conservation, countryside management or similar (desirable)
• Minimum three years in similar role – to include experience of management planning and coordinating practical conservation work (essential)
• Health and Safety legislation/procedures relating to outdoor working (essential)
• Evidence-based decision making (essential)
• Demonstrable experience of securing permissions and consents required for conservation and land management activities on Trust managed wildlife reserves, as well as identification, mitigation and management of practical constraints, including but not restricted to environmental, ecological and archaeological (essential)
• Working knowledge of Construction, Design and Management Regulations in context of conservation projects (essential)
• Working knowledge of Controlled Activities Regulations (essential)
• Experience of delivering upland conservation projects including peatland restoration, non-native conifer plantation felling, extraction and restoration, and /or native woodland planting and regeneration.
• Experience of working within urban and rural areas of Scotland with specific reference to managing associated anthropogenic challenges, for example managing for wildlife conservation in areas of high footfall or remote rural locations.
• Demonstrable knowledge of upland deer management and conservation grazing for nature conservation purposes.
• Demonstrable knowledge of conservation and land management to mitigate against wildfire risk. 
• Demonstrable experience of communicating the importance of maintaining and expanding healthy habitats for wildlife and people.

Closing date for applications is: Monday 27th April, 5pm BST

Interviews will be held on: Thursday 7th May 2026

What we offer:

• Salary sacrifice schemes including Cycle to Work & Pension schemes.
• We have always been hugely flexible in our approach to how you wish to work and continue to offer a flexible approach.
• One Wellness Hour per week
• Enhanced Pension rate upon completion of probation
• Sick Pay Allowance
• Enhanced Maternity/ Paternity Leave
• Training and Development

The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences.

Hours: 2 part time posts - 1 x 0.6FTE (3 days) and 1 x 0.8FTE (4 days), funded until March 2027

Location: Home Working (with occasional travel to Wirral locations for training/shadowing/forums)

MAIN PURPOSE

To help people who are making a new Universal Credit claim, working across a variety of channels including telephone, web-chat and video conferencing.

Role overview:

• Use listening and questioning skills to interview clients so they can explain their problems. Empower them to set their own priorities

• Research and explore options and implications so that clients can make informed decisions

• Enable clients to use IT to make their new Universal Credit claim

• Complete benefit checks where appropriate

• Act for the client where necessary using appropriate communication skills and channels

• Refer internally or to other specialist agencies as appropriate

• Ensure that all work meets quality standards and the requirements of the funder

• Ensure that work reflects the Citizens Advice service’s equality and diversity strategy

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation

• Support research and campaigns work through various channels including case studies, data collection and client consent

• Keep up to date with legislation, policies and procedures and undertake appropriate training

• Use telephone and IT equipment for multichannel delivery of advice services including webchat

• Attend relevant internal and external meetings as needed. 

• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

• Ensure GDPR compliant training is completed on an annual basis.

• Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.

• Adhere to the aims and policies of Citizens Advice.

• Abide by health and safety guidelines and take steps to ensure your own safety and that of colleagues.

• Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.

• To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fund-raising activities.

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. 

UNIVERSAL CREDIT HELP TO CLAIM ADVISER ROLE: Person Specification

Essential Criteria: 

1 - Level 2 qualifications (GCSE or equivalent)  in maths and English with the ability to interpret statistics, calculate benefits and complete financial statements as well as write up accurate case notes, letters and reports. 

2 - A knowledge of welfare benefits and a willingness to develop detailed knowledge of Universal Credit within the first 2 months of employment.

3 - Experience of using a range of IT systems and packages and a willingness to embrace new technologies e.g. to give advice over webchat and help clients with their online application.

4 - Excellent communication skills and confidence on the telephone, with the ability to question, interview and assess clients in order to get to the root of the issues.

5 - Ability and willingness to work as part of a team and also to develop and maintain positive working relationships with external stakeholders e.g. colleagues at the Job Centre.

6 - A flexible approach as and when required by client needs and the organisational skills to manage a complex workload. Flexibility to work out of hours if required.

7 - Ability to monitor and maintain standards for advice provision and quality assurance.

8 - A commitment to both the aims and principles of the Citizens Advice service and also to equality, diversity and inclusion.

Desirable 

9 - Experience of working within the area of Universal Credit and an existing knowledge of criteria for eligibility.

10 - Demonstrate an awareness of issues facing vulnerable clients, many with mild-moderate mental health problems.

Interview date: 27/04/26

Interview location: Birkenhead, Wirral

Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.

At Citizens Advice Wirral we use role-specific situational questions as part of our recruitment process. These are designed to help us understand how applicants would approach scenarios they are likely to encounter in the role. Applications are assessed on the quality, relevance and authenticity of responses, and the extent to which answers demonstrate the applicant’s own judgement, reasoning and experience.

We use AI screening tools to support the review process. Where answers appear overly generic or do not clearly reflect an applicant’s own thinking or decision-making, this may affect how strongly the answer scores against the marking criteria.

If you require assistive technology or other support to complete your application, or need reasonable adjustments at any stage of the recruitment process, please let us know. 

Details

Position:Head of Community Support and Operations

Location:Barnsley, South Yorkshire

Hours:30 hours to be taken flexibly over Monday – Friday; 1 day wfh allowance

Salary:                                £50,562 FTE (£40,996 pro rata)

Contract type:Permanent

Reportable to: CEO

Direct reports: Volunteer Development Co-ordinator, Charity Advisor and Partnership Coordinator and any relevant roles that develop

Job Purpose

The Head of Community Support and Operations is a pivotal new role being introduced to the executive team at Barnsley CVS.  This person will be a key role in the growth and development of the executive team.  You will play an exciting part in the delivery and development of the recently developed 4-year strategy and theory of change. Your role will drive intention and focus on developing our support to the sector in a meaningful way to high standards, whilst ensuring our own internal operations reflect best practice.  You will need a strong knowledge of charity set up, management and governance along with a passion for what the VCSE sector does.  You will be confident in people management and development; have the ability to work inclusively with a wide range of people and backgrounds and the skill to see gaps and opportunities for service development.

You will work closely with the Head of Strategic Partnerships to identify gaps and opportunities to develop our offer of support to the sector whether through direct services, training, brokerage agreements or membership offers.  As you identify these opportunities, you will work collaboratively with the Head of Business Development to explore commercial income options that are also in line with our mission and vision.

Using your excellent people skills, you will act as the first point of contact for HR matters within the charity, overseeing the general management of our online HR system, policies and procedures.  You will work in collaboration with the CEO in any areas that need significant development or management.

You will keep up to date with new initiatives and ideas in the wider infrastructure sector, relevant legislation and modern thinking in relation to charity management best practice.

Benefits:

- 33 days annual leave increasing with years of service + annual leave given between Christmas and New Year that doesn't count against your annual leave

- Sick leave entitlement increases with years of service

- 5% pension contribution

- Paid leave to complete voluntary activity for up to 5 days pro rata

- Discount on local gym membership

- Flexible working with TOIL given for any additional hours worked

Rape Crisis Scotland (RCS) is Scotland’s leading organisation working to support survivors of sexual violence, transform attitudes, improve the justice response to sexual crime and, ultimately, to end sexual violence in all its forms.

RCS has a rare and exciting opportunity to appoint a new Chief Executive to take the charity forward into its next phase and to lead us into a sustainable future.  We are looking for a passionate and experienced leader who will create an inspiring and compelling vision for RCS and be an ambassador in promoting the work of RCS, raising awareness of sexual violence and influencing policy makers and the public alike.

For further information about the role, please see the Application Pack.

At RCS, we offer:

• A warm, welcoming and feminist organisational culture

• Access to internal and external training and development opportunities

• A generous employment package, including 43 days of leave (pro-rata)

• Flexible/hybrid working

• A commitment to employee wellbeing

We are committed to a diverse and inclusive workplace and especially welcome applications from women of colour and those under-represented in the workforce.

We’re looking for a detail-orientated People and Culture Administrator to ensure the smooth and efficient delivery of our People and Culture function. This new but vital role is responsible for managing day‑to‑day administrative activities, maintaining accurate and compliant employee records and delivering high‑quality support to employees and
managers.

The role is primarily based at the charity office at Birmingham Children’s Hospital, with the requirement to also work from the charity office at Birmingham Women’s Hospital alongside some remote and out of hours working.

As the first point of contact for all People (HR)‑related queries a strong, up‑to‑date
understanding of employment law is essential to provide clear guidance and ensure a positive employee experience.

Key responsibilities include:
• Providing comprehensive administrative support to the People and Culture Manager
across all stages of the employee life-cycle, acting as the first point of contact for
HR‑related queries and ensuring employee records are accurate, up-to-date and
compliant with data protection requirements.
• Maintaining HR systems, ensuring data accuracy and contributing to ongoing system
improvements to enhance efficiency and user experience.
• Supporting the People and Culture Manager by managing employee payroll queries
and updating the payroll system with salary changes, increments, annual leave, work
patterns and other relevant information.
• Providing guidance to staff on self‑service functions, ensuring the HR system is fully
utilised across the charity and all employee data remains accurate and up-to-date.
• Ensuring all payroll instructions are prepared and logged in time for the monthly payroll
by gathering and verifying relevant employee information.
• Coordinating the full onboarding process for new starters, including preparing contracts
and offer letters, completing all pre‑employment checks and ensuring a smooth and
welcoming introduction to the organisation.
• Coordinating inductions for new starters in partnership with managers, ensuring a
positive and engaging onboarding experience including all required training and learning
areas.
• Leading the coordination of training sessions, working closely with the People and
Culture Manager to ensure effective planning and delivery.
• Managing all administrative aspects of the recruitment process, including preparing
recruitment documents, organising recruitment timelines, drafting and posting job
adverts, logging applications and supporting the smooth delivery of recruitment
campaigns.
• Supporting and driving People Team projects, events and continuous improvement
initiatives, contributing to a positive and meaningful impact across the charity.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.