Information change manager jobs

THE ROLE

Job Title: Head of CRM

Reports To: Chief Executive

Location: Remote and hybrid working (occasional travel to SportsAid Head Office)

Salary: £60,000 per annum FTE; pro-rated to £36,000 per annum for 3 days/week

Contract: Permanent; part-time

Hours of work: Part-time position, approx. 21 working hours a week (3 days per week), some evening work may be required from time to time, reasonable flexible work options are available.

CONTEXT & PURPOSE OF ROLE

SportsAid is currently implementing Salesforce Nonprofit Cloud as our new organisation-wide CRM platform to strengthen engagement with athletes and their parents/care-givers, supporters and funders, partners, alumni, volunteers and other key stakeholders.  The Head of CRM will provide strategic and operational leadership for the charity’s CRM function.  

Initially the focus of the role will be to realise the value of the implementation, including adoption, embedding ways of working and processes across teams, improving data quality, refining reporting, ensuring good system governance and optimising organisation-wide usage. 

Longer term, the role will develop and lead a CRM roadmap, identifying priorities and enhancements for future development and planning the strategic evolution of our new CRM ecosystem and long-term sustainability of our Salesforce Nonprofit Cloud platform.

You will lead organisational change, embed best practice CRM processes, ensure high-quality data governance and maximise the value of CRM insights to support fundraising, programme delivery, marketing, partnerships and impact reporting.

BACKGROUND

Founded in 1976, SportsAid is a national charity that provides recognition and financial help to emerging young talented sports people – the next generation of British sporting heroes and heroines – often at a crucial time in their personal and sporting development. 

SportsAid’s Mission is to champion and support the next generation of athletes to fulfil their potential in sport and life.

We put athletes first.  We champion fairness and inclusion.  We work together.  We are ambitious and accountable. 

We bring together partners, supporters and alumni to provide financial help, trusted guidance and belief – particularly at the moments when staying in sport becomes hardest.  For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars. 

SportsAid manages and delivers several programmes of support including SportsAid Athlete Awards, the Talented Athlete Support Scheme (TASS), the Diploma in Sporting Excellence (DiSE) and Backing The Best.

KEY RESPONSIBILITIES

 CRM Strategy & Leadership

• Champion CRM adoption across all function areas.
• Serve as the internal subject matter expert on CRM best practice.
• Lead continuous improvement and optimisation of the platform.
• Develop and deliver a multi-year CRM roadmap aligned to organisational strategy.
• Act as Product Owner for Salesforce Nonprofit Cloud.

 Salesforce Nonprofit Cloud Implementation & Optimisation

• Lead final configuration, rollout and optimisation of:

• • Constituent management
  • Fundraising and donation management
  • Grants management
  • Beneficiary engagement
  • Programme and impact tracking

• Configure and manage:

• • Custom objects, fields, page layouts, record types
  • Validation rules and automation
  • Reports and dashboards
  • Permission sets and role hierarchy

• Oversee integrations (eg website forms, email marketing platforms, finance systems, payment gateways).
• Manage sandbox environments, release cycles and change control.
• Liaise with external Salesforce implementation partners where required.

 Data Governance & Compliance

• Develop and enforce data governance policies and procedures.
• Ensure compliance with:

• • UK GDPR
  • Fundraising Regulator guidance
  • Charity Commission reporting requirements

• Maintain data integrity, security and role-based access controls.
• Implement duplicate management, data cleansing and quality assurance processes.
• Develop data retention and archival policies.

 Reporting, Insight & Impact Measurement

• Develop organisation-wide reporting frameworks.
• Build dashboards to support:

• • Fundraising performance
  • Beneficiary progression
  • Partner engagement
  • Impact reporting

• Ensure reliable KPI tracking aligned to Board reporting requirements.
• Support data-driven decision making at SMT and Board level.

 User Adoption & Training

• Develop and deliver a CRM training strategy for all staff.
• Create user guides, process documentation and onboarding materials.
• Provide ongoing support and troubleshooting.
• Establish and support CRM ‘champions’ (super-users) across function teams.
• Monitor adoption metrics and address any resistance to change.

 Supplier & Stakeholder Management

• Manage relationships with Salesforce partners and third-party vendors.
• Oversee licence management and budget control.
• Contribute to digital transformation projects across the charity.

ESSENTIAL SKILLS & EXPERIENCE

 Experience

• Substantial experience of a similar role within a UK charity (essential).
• Experience with:

• • Marketing Cloud Account Engagement (Pardot)
  • Experience Cloud
  • Payment integrations (eg Stripe, FinDock)
  • Grants management workflows

• Experience managing small CRM or data teams.
• Understanding of impact measurement frameworks in sport or social change.

Salesforce & Technical Expertise

• Significant experience administering Salesforce Nonprofit Cloud (or NPSP).
• Salesforce Administrator certification (ADM-201); ideally Salesforce Advanced Administrator certification.
• Strong understanding of:

• • Data model architecture
  • Schema design and object relationships
  • Flow automation (Salesforce Flow)
  • Validation rules and approval processes
  • Reports and dashboard development

• Familiarity with managing integrations using APIs, middleware or tools such as:

• • REST/SOAP APIs, Zapier or similar
  • Marketing automation integrations

• Experience in implementing and managing Salesforce Applications.
• Experience managing CRM data migrations.
• Understanding of role hierarchy, profiles and permission sets.

 CRM Leadership Experience (ideally involving Salesforce)

• Proven experience leading CRM implementation or major system transformation.
• Experience developing CRM strategies in a UK charity, membership or sport organisation.
• Experience driving organisational adoption and behavioural change.
• Demonstrable success improving CRM data quality and insight capability.

 Data & Governance

• Strong understanding of:

• • UK GDPR and data protection principles
  • Data governance frameworks
  • Information security best practice

• Experience implementing data quality monitoring processes.

Project & Change Management

• Experience managing system rollouts and phased releases.
• Familiarity with Agile or iterative delivery approaches.
• Strong stakeholder engagement skills across technical and non-technical audiences.
• Ability to translate operational needs into technical CRM solutions.

 Communication & Leadership

• Excellent written and verbal communication skills.
• Ability to influence senior leaders and Board members.
• Strong facilitation and training capability.
• Collaborative, solutions-focused and pragmatic approach.

 Personal Attributes

• Strategic thinker with strong operational delivery capability.
• Highly organised with attention to detail.
• Comfortable working in a growing and evolving organisation; happy to be ‘hands on’.
• Passionate about the power of sport to change lives.
• Committed to inclusion, diversity and safeguarding principles.

WHAT WE OFFER

• The opportunity to lead SportsAid’s digital transformation to ensure the charity is enabled to make a lasting impact on the lives of young athletes and their families.

• A collaborative, supportive working environment where your ideas and contributions are valued.

• Professional development opportunities to enhance your skills and grow within the role.

• Flexible working: reasonable flexible, remote and hybrid working options are available.

• Salary: a FTE salary of £60,000 per annum; pro-rated to £36,000 for 3 days/week.

• Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.

• Healthcare: membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.

• Cycle to Work Scheme: available to all staff. 

• Death in Service Benefit: inclusion in company scheme. 

• Season ticket loan: an interest free loan is available to all staff.

• Holidays: 25 days per year, plus Bank Holidays, increasing by 1 day for each year of service, up to 30 days (pro-rated for part-time roles). 

APPLICATION PROCESS

Please apply with your CV and a one page cover note on how you meet the essential criteria – the application deadline is by 5pm on Friday 17th April 2026.

On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete.  Shortlisted applicants will be notified by Wednesday 22nd April 2026 to have a preliminary online conversation with the recruiting panel (including the Chief Executive and the database implementation consultant).

Interviews will be held in person on Thursday 30th April 2026 at the SportsAid office in London.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment. We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

NOTES:

The SportsAid office is in London, but this role can be based remotely.

As the role may involve indirect, online contact with young people, the appointee will be required to undergo an enhanced DBS check in relation to the post.  

ABOUT THE ROLE
We are looking for a creative and dynamic person with a proven track record in creating, delivering and managing digital content across social media platforms to develop, implement and manage strategies to grow our online presence and raise our profile.

You’ll have demonstrable experience across a wide range of social media platforms with the ability to craft engaging content to build a rapport with your audience while continuing to uphold our brand and professional values. You will be managing multiple accounts held by the charity.

You will have experience of using third party management tools to create, plan and schedule content, analysing reach and engagement, and using analytical tools to help make informed decisions about our digital marketing strategies. You will regularly report back to the management team feeding into our wider strategy discussions, making recommendations on future campaigns. 

You will be part of a wider communications team, working alongside the PR & Communications Manager, reporting to one of the trustees, fostering an organisation-wide approach working with all colleagues to ensure a planned, structured and collaborative approach to our communications and marketing planning.
As a small charity, flexibility is key to meet the needs of our shifting priorities and in between delivering and managing social media content – your primary focus –  you will additionally support wider marketing activities with creation of digital content to support charity advertising, support the development of our online (web) content and more general activities across the communications team. While there will be some level of existing experience, training will be provided for anything bespoke.

As part of the role, you will help our UK-based volunteers to develop local social media activities and support them as required. This may involve making recommendations in their approach, supporting content creation and upskilling them to gain confidence in using social media.

The role is remote and the successful applicant can work from a location of their choice, making optimum use of video conferencing and online collaboration tools to connect with the wider communications team.

Some UK travel within the role is expected with the charity reimbursing reasonable UK travel costs where agreed up front and on behalf of the charity. 

KEY RESPONSIBILITIES

• Own and lead social media execution, from planning through to delivery across multiple accounts and multiple platforms
• Develop content and strategy for new (to IA) and new-to-market platforms
• Develop and deliver relevant content that drives awareness, engagement and conversation in line with IA’s aims and objectives
• Work closely with communications peers, wider staff and volunteers to deliver meaningful campaigns which aligns to IA’s purpose and support model
• Upholding brand and culture in everything you do
• Co-develop policies relating to your area of responsibility to ensure the management of online risks, suitability to content, data protection and safeguarding
• Develop partnerships with key individuals, ensuring strong social amplification and storytelling
• Oversee social content calendars, asset production and approvals aligned to wider communications strategies
• Review and manage marketing assets, ensuring brand consistency and compliant content
• Adapt quickly to shifting priorities and confidently jump into new projects in a fast-moving 
• environment
• Support with the development/management of wider digital content (web, digital advertising) 
• prioritising the needs of the charity
• Monitoring all socials, reacting to/moderating follower engagement and questions as part of our wider support model
• Supporting volunteers with local branch social media engagement, advising on use, upholding IA’s wider values and policies and monitoring content/engagement suggesting changes where relevant
• Management reporting on social media interactions, successes, areas for development, improvements and making recommendations to the Management team/Board

PERSON SPECIFICATION

ESSENTIAL

• Experience in developing and implementing social media strategies and content in a similar role for at least 12 months 
• A thorough working knowledge of a wide range of social media platforms
• Third-party applications to manage social media content across a range of platforms in addition to regular reporting and provision of management information to help the team make informed decisions to support the wider charity’s wider digital marketing strategy. 
• Development of engaging and creative digital content
• Experience in social media moderation
• Working with and maintaining effective stakeholder relationships including our trustees, staff, volunteers and external medical professionals
• Digital marketing experience
• Team player 
• Familiarity with UK data protection regulation 

DESIRABLE

• Working knowledge of the Wordpress platform
• Advertising opportunities across social media to expand reach including cost models and budgetary management
• Basic understanding of AI and the benefits of using it within the not-for-profit sector
• Experience of working on sensitive content for people who have experienced acute and chronic illness, been through life changing surgery or those who may be feeling vulnerable or exposed at a difficult time
• Experience across the not-for-profit sector
• Experience of A/B testing

SKILLS & QUALITIES

• Excellent communication and interpersonal skills
• Flexible, adaptable in approach, creative thinker
• Commitment to equity, diversity and inclusion

APPLICATION PROCESS

To apply, please submit:

1. Your CV (up to 3 pages) 
2. A covering letter outlining your suitability to the role (max 500 words)

Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) discussing previous experience and role fit with successful candidates going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour for this stage.

Second round interviews are expected to be via video conference. Successful candidates will, at least one week in advance of the second round, be given a short brief and asked to provide sample content (or a clear idea of their marketing strategy) and share their ideas at least 48hrs before the interview. Candidates should be prepared to present their social media ideas at interview and answer any questions from the interview panel. 

Additionally second stage applicants will be asked to provide examples of their own previously created content, at least 48hrs prior to the interview. You should be comfortable sharing past content that you have created previously which will be treated with the strictest confidence. Please allow up to 1 hour for this stage.

Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.

While IA recognises the value of AI technology in the current climate, IA reserves the right to ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.

Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process

Senior Project Manager
Reference: FEB20263780
Location: Home based flexible location within Wales, with frequent travel across Wales
Contract: 12-month fixed term contract
Hours: Full time, 37.5 hours per week
Salary: £39,205.00 - £41,856.00 per annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Introduction

Are you ready to lead projects that help nature thrive? We’re looking for a skilled Senior Project Manager to deliver some of the RSPB’s most ambitious and impactful work across Wales.

In this role, you’ll guide major projects from start to finish - shaping governance, managing risks, keeping budgets on track and bringing people with you every step of the way. You’ll ensure projects deliver real results for wildlife, landscapes and communities, using the RSPB’s Project Management Framework.

What you’ll do

• Lead complex, high-profile projects that contribute directly to our Saving Nature outcomes
• Put strong governance and reporting in place to keep everything on track
• Build excellent relationships with partners, stakeholders and internal teams
• Manage risks, timelines and budgets with confidence
• Maintain clear scope and quality so projects deliver exactly what’s needed

What you’ll bring

• Experience managing major or complex projects
• Skilled communicator with a collaborative approach
• Strong planning, financial management and risk control
• Passion for creating positive change for nature and people
• Competent IT user (e.g. MS packages, Outlook etc).
• Attention to detail and ability to understand financial systems
• Demonstrable leadership ability, able to lead without line management authority
• An ability to produce clear written communications.
• An ability to persuade and influence a wide range of people, both internally and externally.
• Excellent problem solving skills and ability to find creative solutions.
• Able to work under pressure and adapt to changing circumstances.
• Demonstrated ability to provide advice and interpretation of policy and procedures associated with project management.
• Logical & methodical, analytical and a good eye for detail.
• Demonstrable ability to manage changes within projects.

Additional Information:

• This is a 12 month fixed term contract, full time role for 37.5 hours per week.
• This role can be conducted from home but you would need to be able to travel throughout Wales regularly.
• The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Join us and help shape projects that make a difference - for wildlife, for Wales, and for future generations.

Apply now and be part of something special

Closing date: 23:59, Wednesday, 15th April 2026
We are looking to conduct interviews for this position from 29th April.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Are you keen to contribute to sharing God’s kingdom and alleviating suffering? Are you passionate about building strong relationships and inspiring supporters? Do you thrive when you work as part of a team towards ambitious targets? If so, we have an exciting opportunity for you!

BMS World Mission is a Christian mission organisation founded in 1792. Today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.

We’re looking for an Individual Giving Manager (9-month maternity cover) to achieve BMS’ fundraising strategy and goals by stimulating new and repeat donations from individual givers and leading creative innovative fundraising campaigns. You will also lead a small team of two Individual Giving Officers (one full-time and one part-time).

The successful candidate will be a fundraiser with a track record of meeting ambitious fundraising targets. You will develop and deliver an individual giving strategy and employ a range of retention and acquisition techniques. You will manage and oversee BMS’ appeals, regular giving, major donor and community fundraising programmes.

You will quickly build excellent relationships within BMS and with supporters and have a strong commitment to outstanding supporter care. This is an important role, at a critical time in the life of the organisation, and we are looking for a strategic, professional and knowledgeable fundraiser to deliver on our strategy.

This role is a 9 month maternity contract starting early June 2026 to early March 2027. This role can be hybrid with flexibility but would need to attend the Didcot office in agreement with your line manager.

The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.

Location: South London, Manchester or Birmingham

Interviews: Friday 17th or Monday 20th April 2026

As a Fundraising Systems Executive, you will play a key role in embedding our new Microsoft Dynamics 365 CRM, helping fundraising teams get the most out of our new systems. You will be part of a newly formed Technology team of developers, testers, and product specialists, working closely with brilliant colleagues to improve processes, manage donor data, and deliver innovative solutions.

This role suits someone with strong analytical and problem-solving skills who can support end users with technical issues and requests while managing multiple initiatives with ease.

You will need an understanding of fundraising processes and donor management, experience with CRM systems like Dynamics 365, familiarity with campaign management and reporting tools such as Excel or Power BI, and ideally a background in application support or not-for-profit organisations.

You’ll enjoy the variety of moving between reactive support and proactive delivery, helping shape the future of our fundraising systems while working alongside a clever and supportive team.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Fundraising Systems Executives? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Fundraising Systems Executives! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have experienced homelessness and addiction. We run a Housing First project, a Recovery Hub, supported housing and social enterprises that help people rebuild their lives. Our charity shops are a vital part of that work, raising income to support our services and connecting us with the communities we serve.

SCT is recruiting an Assistant Shop Manager to work across our East London charity shops in a floating role, supporting the day-to-day running of multiple stores.

This is a full-time position (35 hours per week, worked across 5 fully flexible days including weekends and bank holidays) with a salary of £26,936 per year.

A bit about you

You’re friendly, hands-on and organised, with strong retail experience, excellent people skills and a real enthusiasm for charity retail and preloved fashion. You’re confident supporting shop performance, delivering great customer service, leading volunteers and maintaining high standards across different locations.

You’ll be adaptable, proactive and solutions-focused, with the ability to build strong relationships with colleagues, volunteers and local communities. You’ll also be comfortable with stock processing, merchandising, shop administration and using systems such as MS Office and POS.

SCT is a growing organisation with opportunities for people with strong motivation, initiative and a commitment to our values.

Please see the full Role Overview and Role Responsibilities attached.

How to apply

To apply, please send your CV and a cover letter explaining how and why you’re a good match for the role.

Are you an approachable, friendly, people person who feels at ease engaging with people facing homelessness?

Do you have the confidence to hop on the Justlife minibus and participate in outreach to temporary accommodation across Manchester, going out and meeting people where they are? Are you able to adapt to changing situations, think on your feet and problem solve?

Are you passionate about navigating through various systems to get the best outcomes for people who are homeless and living in temporary accommodation?

Are you open to supporting people using a trauma informed approach and reflecting on your practice with colleagues?

If you do want to work for an innovative, collaborative and solution focused organisation that supports homeless adults living in temporary accommodation then please apply! See below for details.

About Us

Why do we exist?

Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.

How do we operate?

Our values guide our work and are very important to us:

• Collaboration before competition
• People before programmes
• Innovation before institutions

What do we do?

Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.

We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.

Why work for us?

Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Perks of working at Justlife

• Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
• Additional 5 days annual leave purchase scheme through salary sacrifice
• Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
• Cycle to work scheme
• 2 Volunteering days per year
• Access to regular clinical supervision

About the job

About this role:

The role of Specialist Support Worker involves supporting a caseload of clients who are experiencing homelessness and taking part in regular outreach visits to temporary accommodation (TA) across Greater Manchester. The role requires the use of specialist knowledge and relationship skills to support clients with varying degrees of mental and physical health, addiction and trauma related issues to engage with health services and to access suitable housing solutions. The Specialist Support Worker is also expected to develop good working relationships with TA Landlords and Managers ensuring that their residents experience of TA is as positive as possible.

This will include advocacy in registering them for medical services and accompanying them to appointments, assisting them in addressing all aspects of physical and mental health and substance addiction needs, as well as advocating for them to get access to suitable housing and social security benefits. The role is dependent on excellent communication and collaborative working with colleagues and a variety of partners, including the Probation Service, local council services and other third sector organisations.

The role requires a high degree of motivation in addition to creativity and flexibility to support people with multiple and compound needs. With a passion to work collaboratively with others for the good of our clients, and with experience of working in a related field in a voluntary or paid capacity.

Making decisions ‘in the moment’ to mitigate risk with clients can place high emotional demands on the job holder. A high degree of emotional intelligence is required to support clients, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse and involvement in the criminal justice system. In a role of this nature, you will experience a range of emotions from joy to grief and as such it requires a high level of resilience and self-awareness to cope with the emotional demands of the role.

The role sits within a highly supportive team with all staff in receipt of regular line management and external clinical supervision; with reflective practice actively encouraged in team meetings.

Key terms and conditions

Job Title: Specialist Support Worker

Hours: 31 hours per week

Contract: Permanent

Normal hrs to be worked: Monday/Wednesday 9am-5pm and Tuesday/Thursday 9am-5.30pm

Location: Justlife Centre, Manchester

Salary: £15.33 p/h (£29,894 per annum pro rata)

Application Process

To apply, please upload an up-to-date CV and a covering letter addressing how you meet the person specification. The person specification details key areas of knowledge, experience, skills and personal attributes required for the role. Please describe in this section, using examples from your experience, how you meet the person specification. Short listing will be based upon how well you demonstrate your ability to meet the person specification in your cover letter.

Use of Artificial Intelligence (AI)

We value authentic applications but recognise that Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.

Deadline for applications is midnight 9th April, but we may close this early if enough suitable applicants are identified.

Provisional interview dates will be the week of 20th April.

Role description

Service Delivery:

Using frontline practical and procedural knowledge of working with people with multiple and compound needs to support them to engage with health care, wellbeing services, benefits and housing services during their housing vulnerability.

This could include, but is not limited to:

• Assisting people in addressing housing, financial, health and wellbeing needs through the support pathway.
• Connecting people with appropriate support services such as substance misuse services, GP, mental health services, advocating on behalf of the client and accompanying them to appointments.
• Supporting the delivery of outreach to TA’s across Greater Manchester on the Justlife minibus. This includes engaging with residents, managers and landlords of TA to build effective working relationships and establish support needs.
• Helping to increase the self-confidence of clients to improve their chances of moving on from their housing vulnerability through one to one key work sessions, group activities and outreach.
• Maintaining regular contact, a listening ear and emotional support during times of crisis.
• Liaising with Landlords and property Managers to identify residents who would like support and to help prevent evictions.
• Manage own calendar to deliver a caseload during periods of work-related pressure, including actively pursuing the project outcomes set for the project and individual clients.
• Use interpersonal and communication skills to provide support to clients and collaborate with others including colleagues, partner agencies, health care professionals and external agencies through joint working.
• Take duty of care seriously by assessing the client’s social and environmental conditions, identifying and passing on information to and from relevant professionals, ensuring client confidentiality is maintained.
• Use of excellent writing skills to prepare and submit referrals and housing applications along with a good working knowledge of housing legislation in order to advocate on behalf of people.
• Brief and liaise with other members of the team and external agencies regarding clients, enabling them to effectively carry out their roles.
• Ensure accurate and up to date client data and case notes are recorded within our Inform database within the standards set by the organisation.
• Carry out light physical tasks, such as travelling to visit people on outreach, shopping, organising deliveries or lifting office equipment.

Service Development:

• Collaborate with the entire Specialist Support team to ensure support requirements are in place for all registered clients.
• Contribute to initiatives that seek to influence service improvements, implement changes and develop new interventions and support for clients.
• Provide data, reports and impact studies when requested.
• To be part of and contribute to the Justlife staff team, attending meetings as appropriate and to be involved in staff development, training, supervision and reflective practice as well as continuing professional development and training events where appropriate and be committed to team events.

Research:

• Supporting the wider Justlife vision to feed into research and help develop the service including the involvement of clients in design and delivery of the service.

Responsible to: Service Manager

Responsible for: N/A

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.

Person Specification

Experience:

• Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group).
• Experience of working with drug and alcohol dependent adults and those experiencing poor mental health.
• Experience of working with people in contact with the criminal justice system.

Skills:

• Care, empathy and skilled in dealing with emotionally vulnerable clients.
• Excellent ability to engage with clients in an empowering manner.
• Effective communication; written and oral skills.
• Effective administrative and IT skills.
• Excellent organisational skills.
• Driving licence holder and access to a vehicle (desirable).

Knowledge:

• Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to feel connected and healthier.
• Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse, homelessness and contact with the criminal justice system.
• An understanding of health and safety and safeguarding policies and procedures that aim to keep staff and clients safe.

Personal Attributes:

• Commitment to equal opportunities in our service delivery.
• High level of self-awareness and the ability to maintain personal wellbeing through periods of pressure and stress.
• Ability to be self-motivated and work well in a team and as a lone worker.

Bring clarity, confidence and control to finance that powers social change.

Are you an experienced charity finance professional who enjoys turning numbers into clear, useful insight? Do you want your work to support an organisation empowering young women to thrive?

You Make It (YMI) is looking for an experienced Freelance Finance Manager to oversee our finance function and ensure strong financial management, reporting and controls across the organisation.

Working closely with our Founder CEO, Treasurer and team, you will play a vital role in maintaining YMI’s financial health, strengthening accountability and ensuring we remain funder-ready as we continue delivering life-changing programmes for young women.

This is an ongoing freelance role (approximately 15 hours per month), designed to sit alongside your other clients or commitments.

About You Make It

You Make It (YMI) is an award-winning East London charity, established in 2011. We empower unemployed / under-employed young working-class, racialised women to succeed in the social, cultural and economic life of London. 

We do this by brokering access to people, knowledge, networks and experiences that inspire confidence, focus and ambition. Our team, partners and supporters are united by a commitment to creating long-term, meaningful change.

Key Details

• Contract: Ongoing freelance (~15 hours per month)

• Day Rate: £250–£350 (inclusive of VAT and expenses), depending on experience and VAT status

• Location: Home-based with occasional London meetings

• Start Date: ASAP

• Reporting to: Founder CEO

• Financial Year End: 31 March

Why Work With Us?

Purpose-Driven Work: Your expertise directly supports life-changing opportunities for young women.

Trusted Autonomy: Work independently while being valued as a strategic partner.

Flexible Working: Primarily remote, with occasional London meetings.

Values-Led Culture: Integrity, equity, kindness and collaboration shape how we work.

How to Apply

Applications will be reviewed on a rolling basis. We hope to appoint by 16 March 2026, or sooner.

The Association of Directors of Public Health (ADPH) is a Charity and Company Limited by guarantee and is the representative body for Directors of Public Health (DPH) in the UK.

It seeks to improve and protect the health of the population through collating and presenting the views of DsPH; advising on public health policy and legislation at a local, regional, national and international level; facilitating a support network for DsPH; and providing opportunities for DsPH to develop professional practice.

The Association has a rich heritage, its origins dating back more than 160 years. It is a collaborative organisation working in partnership with others to maximise the voice for public health.

We are now looking to appoint to the role of Public Affairs Manager who, supporting the Head of External Affairs, will help to deliver the Associations External Affairs strategy, influencing through strong relationships with key external stakeholders.

The successful candidate will have experience of developing successful strategies to influence legislation or government policy, be politically astute and have a proven ability to tailor their briefings etc to influence different audiences.

They will have a knowledge of the UK political system and the mechanisms and tactics that can be used to secure change, have excellent organisational and prioritisation skills and be an enthusiastic and pro-active self-starter, with a flexible in approach that can adapt to changing circumstances.

The Association has offices in central London, but is currently operating a hybrid working model so welcomes candidates from across the UK, though attendance at ‘in person’ ADPH team meetings will be expected. Further details can be requested ahead of your application by contacting the Association

Your application must be accompanied by a covering letter that outlining why you would be suitable for the role, and the successful candidate will be required to provide evidence that they are entitled to work on a permanent basis in the UK.

Please note we will be interviewing throughout the term of the recruitment process and so reserve the right to close this opportunity ahead of its stated closing date should a suitable candidate be selected. 

Senior Corporate Partnerships Manager

Contract type: Fixed term, Maternity Cover, full time – 35 hours per week

Location: London, UK.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £48,867 - £51,439 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The WaterAid Corporate Partnerships team is responsible for developing and implementing WaterAid’s Corporate Partnerships Strategy which includes a focus on developing high value, high impact strategic partnerships.

About the role

As our Senior Corporate Partnerships Manager, you will be responsible for leading and developing the Partnership Management team of six to deliver partnership excellence and work closely with teams including Communications, Global Policy and Campaigns and Country Programme Offices to drive sustainable change.

In this role, you will:

• Effectively lead, manage and motivate the Partnership Management team to deliver partnership excellence.
• Coach and support the team to maximise partnership opportunities as well as resolve complex issues.
• Work closely with teams across WaterAid (eg Communications, Policy) to identify opportunities and deliver collaborations which deliver shared value for WaterAid and corporate partners
• Work with the Head of Corporate Partnerships, Senior Partnership Development Manager and Senior Private Sector Advisor to implement the overall Corporate Partnerships Strategy
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• A proven track record managing a variety of strategic, high value (6 figure) Corporate Partnerships that deliver shared value
• Experience of leading, managing and motivating others and driving change
• Endless enthusiasm, energy and the ability to work under own initiative and meet deadlines
• Ability to build relationships, network with, and influence, senior people both internally and externally

Although not essential, we’d prefer you to have:

• Experience of working in an NGO corporate fundraising environment
• Experience of managing at least three team members

Closing date: Applications close at 12:00 PM (UK time) on Monday, 30 March 2026. Shortlisting and interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. We therefore encourage you to apply at an early stage.

How to apply: Click Apply to upload your CV and cover letter.

We also have an open role for a Strategic Corporate Partnerships Manager. Please feel free to review this position as well if you think it may be more relevant to your experience.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination,

abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We’re looking for an Education & Advocacy Manager to empower over 2,000 academic representatives to influence decision makers and shape the future of education at UCL. This is your opportunity to support one of the largest networks of elected academic representatives in the UK, at a global top 10 university, ensuring students are core to the learning experience across all stages and levels of study.

You'll lead strategies that strengthen student representation, ensuring students are central in shaping UCL’s academic experience. You’ll work closely with student leaders and university stakeholders to deliver meaningful change and enhance the student experience.

Do you have knowledge of student engagement practices and effective volunteer management? Do you have experience empowering others and shaping educational policy?

If the answer is yes, then we want to hear from you.

Global Finance Manager

Contract: Permanent, Full Time – 35 Hours per week.

Location: London, UK.

Hybrid Working: A minimum of 40% (2 days) of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Salary: £57,000 - £63,000 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

This role sits within the finance function at WaterAid and is based in the UK office. The role works with members across the federation and supports financial planning, reporting and monitoring across the membership of WaterAid. The role collaborates with colleagues across countries and regions in a matrix environment, helping strengthen financial capability and consistency across the membership.

The role works closely with members, Finance Leaders across the federation and the Global Finance Executive (GFE), supporting federation financial planning and reporting processes and consolidated financial reporting at federation level.

About the Role

The Global Financial Manager will be based in the UK office of WaterAid and will focus on federation financial planning and reporting. The role supports financial planning, reporting and monitoring across the membership of WaterAid and contributes to improving financial controls, planning and management reporting across the membership.

The role supports the federation financial planning and reporting process from end to end, including consolidation of financial information, analysis of figures, and preparation of draft narrative for Executive and Board reports. The role also supports the work of the Global Finance Executive (GFE) and supports members in strengthening financial planning and reporting processes.

In this role, you will:

• Lead federation financial planning and reporting
• Facilitate Global Finance Executive (GFE) support
• Provide member support, supporting members with limited finance capacity on key areas such as business planning etc.
• Provide WaterAid international (WAi) finance support
• Champion WaterAid’s commitment to equity, inclusion and safeguarding. 

To be successful, you’ll need:

• Professional accounting qualification (CCAB or CIMA);
• Experience in planning, budgeting and forecasting;
• Demonstrable ability to prioritise and co-ordinate across multiple tasks;
• Experience of working in a strategic support capacity with multiple stakeholders;
• Experience of developing finance capacity and capability;
• Experience in problem solving across teams, organisations and countries in an international/multi-cultural organisation;
• Ability to consolidate and analyse financial information;
• Excellent communication skills, particularly written and with non-finance people;
• Ability to lead and work collaboratively within a matrix team;
• Customer focus attitude and good relationship builder;
• Commitment to WaterAid’s values and a working style that reflects these.
• Ability to work systematically and methodically, managing time effectively.
• Willingness to share expertise and knowledge with others.
• Able to travel for work

Desirable:

• Experience of accounting systems specification, selection and implementation.
• Experience in a managerial/ senior role.
• Working knowledge of multiple accounting systems including SunSystems.
• Experience with using business intelligence tools such as Power BI
• Experience of the voluntary sector

Closing date: Applications will close 12:00 PM UK time on 07 April 2026. Interviews are expected to take place week commencing 20th April 2026.

How to Apply: Click Apply to answer the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

UK Benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK Water Aiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

We have an exciting opportunity for a Trust & Statutory Fundraising Manager to join the existing Development team.  Reporting to the Head of Development.

We are at an exciting time in our history, and this is a chance to play a key role in the successful delivery of our multi million-pound masterplan and engagement programmes. We are looking for a enthusiastic and dedicated fundraiser to deliver an ambitious trust and statutory fundraising strategy (capital and revenue).

The successful candidate must be able to work flexibly, be highly organised and self-motivated with a proven ability to work to tight deadlines. They must be an effective and professional communicator, able to engage with stakeholders and build relationships at all levels across the organisation.

The Royal Armouries is the United Kingdom’s national museum of arms and armour and one of the most important collections of its type in the world, housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire.

Hours: This position is a permanent contract, working full time, 36 hours per week, 5 days out of 7. Weekend, Bank Holiday and evening working will occasionally be required, as will some travel.

The role will be predominantly Leeds office based with an option for some hybrid working as well as at the other RA sites.

Benefits

• Access to the discounted bicycles via Bike2Work scheme
• Access to free EAP services via the (Employee Assistance Program)
• 27.5 days holiday plus Bank Holidays
• Generous company sick pay scheme
• Generous family friendly leave
• Access to discounted staff car parking
• 25% off staff shop
• 10% off food in on-site café (generous discounts on set meals, and reduce cost hot drinks)
• Pension scheme max employer contribution is 9% 
• Access to free on-line learning
• Season ticket loan
• M-Card

A Police Check/ Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment.

Please note that all job offers are subject to the receipt of satisfactory references, DBS/Police checks and right to work documentation.

• Are you looking for an opportunity to progress in store management?

  We’re looking for an Assistant Store Manager to join our fashion store team in Lytham for 28 hours per week on a 12 Month Fixed Term Contract so we could be the perfect match! 

  What does this role involve: 

  As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

  Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

  • Ensuring highest standard of customer service
  • Achieving targets 
  • Maintaining a high standard of visual merchandising
  • Maximising sales through physical and digital channels
  • Supporting with the recruitment and development of volunteers
  • Achieving expectations within campaign activities
  • Working with the manager to generate stock

  Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. 

  Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. 

  What are we looking for:

  • Experience in a customer facing role
  • Supervisory experience
  • Commercially driven to encourage new ideas
  • Inclusive approach to developing teams
  • Passion for delivering exceptional customer service and achieving the highest retail standards 
  • Results driven but with a recognition of right result, right way.

  What’s important to us?

  At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

  Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

  In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

  Belonging at BHF

  We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 

  Why join the BHF?

  We have a strong culture of internal progression and will actively support you to develop your career.

  Our generous staff benefits include:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Wagestream - claim early access to your wages as you earn them
  • Holistic support leave of up to 10 additional days off each year 
  • Enhanced family policies (maternity, paternity and adoption leave
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers

  Ready to apply?

  To apply, please follow these simple steps:

  • Click the “Apply” button below.
  • You’ll be seamlessly redirected to the BHF Careers page.
  • Complete the application form, submit your CV and upload your employment history.

  What do I need to know?

  DBS Check: Any offer of employment is subject to a satisfactory DBS check 

  Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

  Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

  Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

  Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.