Advice service manager jobs

We are recruiting a Programme and Partnerships Officerto join our new initiative: Age Friendly: Live Better in an Age Friendly Hertfordshire where your skills can make a meaningful impact within local communities. This role covers Watford, Three Rivers and Hertsmere localities.

This pivotal role within the programme team support the effective delivery of our work within local places so that more people across the county can enjoy their later life.

Working under the programme Lead and working closely with the programme team you will take responsibility in ensuring that the local delivery plans are implemented, working with the wider stakeholders in the local community.

You will provide direct support across multiple local areas on key actions, such as leading on walking audits, take a seat campaigns, and working with local stakeholders to identify, implement and embed age friendly priorities. In addition, you will play a key role with the programme communications and working with local communities, including overseeing and maintaining our approach to keeping contact with members, responding to enquiries and requests, coordinating events and email communications.

You will be responsible for day-to-day delivery of the local action plan, working independently while maintaining strong communication with the programme team. You will support ongoing review and development of processes as the programme evolves, ensuring our approach remains effective and responsive.

Responsibilities

• Lead engagement with district, borough, town and parish councils to embed Age Friendly principles within local strategies and service delivery, and support them through the process of preparing for and achieving formal Age Friendly accreditation.
• Collaborate with district partners to align local priorities and advance the Age Friendly agenda, establishing Age Friendly Partnerships(s) and working groups as required.
• Represent the programme and partner organisations at local community events, partnership meetings and engagement activities.
• Support establishment and ongoing delivery of local Older People’s Forums or equivalent structures to ensure strong resident voice in shaping priorities.
• Work with local authority and VCFSE partners to identify and pursue funding opportunities that can support local Age Friendly projects and innovation.
• Recruit local organisations, community groups and stakeholders to join the Age Friendly Network and strengthen commitment to age-friendly practices and sign up to the Age Friendly employer pledge.
• Participate in programme steering groups, providing insight from local delivery to inform countywide planning, priorities and system-level action, and vice versa.
• Lead or support delivery of local campaigns and engagement activities, including initiatives linked to national movements (e.g., International Day of Older People, Act Now Age Better, Take 5 to Age Well).
• Promote and support awareness, recruitment and engagement with the Age Friendly Ambassador Programme across the local area.
• Support development and implementation of the action plan for the local area, ensure it remains on track and is delivered within agreed times.
• Manage volunteers who will be supporting the implementation of the local action plan.
• Engage stakeholders across community, voluntary and statutory sectors to build commitment, through attending meetings.
• Establish means by which to engage with local people, raise awareness and interest in participating in the initiative.
• Research and coordinate policy development in line with this work.
• Prepare and present briefings and reports about progress against plans, at internal and external events.
• Produce written reports as required for internal management purposes as well as for wider external publication.
• Maintain a ‘lessons learned’ document to support and guide other areas wishing to progress an 'Age Friendly' assessment and programme of work.
• To develop an understanding of the needs of older people which are not being fully met and feed this information into the ongoing development plans for our services, and to help us target activity to address these needs.
• To assist with the evaluation of service feedback and ensure that relevant information is acted on by services and also used to develop future services.
• Keep accurate records using the partnership’s client management system.
• Set up Network meetings and record minutes.
• Ensure all activities are delivered in accordance with agreed policies and procedures e.g. equalities and diversity, health and safety, confidentiality, data protection etc.
• Support regular network communications, including the monthly newsletter and member bulletins.
• Work with the team to ensure the online resources and web pages are up to date, accurate and accessible to members, and meet the needs of new and potential members.
• Promote and support open and effective collaboration across the programme.
• Carry out all duties in a professional manner and in line with our values

You will have:

• An excellent understanding of project management
• The ability to influence a wide range of stakeholders, including local authorities, VCFSE partners, community groups and older residents.
• The ability to manage sensitive situations, differing viewpoints and competing priorities constructively.
• Excellent administration and time management skills.
• Excellent IT / information management skills.
• Excellent presentation skills.
• Good written & spoken communication skills.
• An understanding of the needs and concerns of older people, including those living with long-term conditions or disabilities or are underserved.
• Knowledge of statutory or voluntary agencies, ideally in Hertfordshire, and how they relate to those over 55 years of age.
• Knowledge of GDPR and its’ application in managing activities and volunteers.
• An understanding of marketing and communications.
• The ability to build effective working relationships with a range of people across sectors, and organisations, representing people of different cultures, background and beliefs.
• Ability to think strategically and develop/deliver detailed implementation plans.

You should have experience of:

• Supporting programme or project teams through coordination, communication and organisational tasks.
• Working on multiple projects and managing multiple deadlines & stakeholders simultaneously.
• Working with membership, contact or stakeholder management tools (e.g. excel, CRM).
• Working autonomously and managing workload independently, including in remote or lone-working environments.
• Managing volunteers.
• Working collaboratively with other organisations.

For further information about the role and the Age Friendly: Live Better in an Age Friendly Hertfordshire initiative  please visit Age UK Hertfordshire's website.

Interviews will be held on: Thursday 10 and Friday 11 September 2026

Our mission as a charity is to create brighter todays and better tomorrow for the children and families of Noah’s Ark. The wellbeing team, comprising of the Programme Manager, Senior Ward Counsellor, Sparkle Co-ordinators and Music Therapist, work collaboratively to provide emotional and practical support to children, young people and families within the hospital. 

This is an exciting opportunity for a skilled and compassionate professional to join us as a ward counsellor. Working closely with colleagues across the charity and NHS teams, the successful candidate will play a key role in delivering high-quality emotional support and will have the opportunity to see the direct impact of their work on the children and families we support. They will provide emotional and therapeutic support to children, young people and families during their time in hospital. This includes delivering counselling sessions, emotional first aid, wellbeing check-ins and Art for Wellbeing sessions on the oncology ward. The role focuses on supporting those experiencing the emotional impact of hospital admission, treatment and diagnosis, particularly children and families facing long or repeated admissions, medical trauma, complex care needs or significant emotional distress. Working closely with colleagues across the hospital and the charity the ward counsellor will help ensure children and families receive timeline, compassionate and coordinated wellbeing support throughout their hospital journey.

See the job description and person specifiation document for more details.

Senior Academic Representation Coordinator

Are you passionate about empowering others to be heard and drive meaningful change?

Do you want to help student leaders navigate the higher education landscape and shape their academic experiences?

Then we’d love you to join us as our Academic Representation Senior Coordinator! You’ll be responsible for leading operational delivery of academic representation systems across departments and faculties, creating an empowering and supportive environment to ensure students have an active voice in shaping their academic experiences. In this role you’ll coach senior student leaders, manage high impact volunteers, and build collaborative voice mechanisms in partnership with university stakeholders.

The Role

Role: Academic Representation Senior Coordinator
Hours: 35-hours per week (to be worked flexibly)
Salary: Grade C £31,357.00 to £35,550.18 per annum
Contract: Permanent
Location: Exeter/Hybrid

Who are we?

The Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have nearly 300 student groups and all of our work is led by, and in the best interest of, our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring?

• You’ll be able to create and embed inclusive volunteer practices and support systems that empower a diverse range of student leaders to be impactful.
• You’ll know how to navigate complex university policies or higher education topics, translating them into practical insights that empower student leaders to lobby for change.
• You’ll be skilled in managing operational processes, project timelines, and resources to ensure academic representation systems run effectively.

To view the role profile and to find out more about working with us and how we help our students LOVE Exeter, please visit our website.

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.

How to Apply

NOTE: To apply for this position, you will need to submit your application via our recruitment portal located on our website. 

Application Timeline:

• Closing Date: 10am on Wednesday 26 August, 2026
• Shortlisting: Thursday 27 August, 2026
• Interviews: Wednesday 2 September, 2026

You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:

• Please outline your experience of supporting and managing diverse volunteers to deliver positive impact.
• Please tell us about your approach to empowering others to understand, navigate and challenge complex policies or decision-making.
• What is your understanding of our values, and how would you use them to support student representatives in the Guild?

Please note:

• We will contact you to let you know the outcome of your application. This can sometimes take a few days.
• You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
• Unfortunately, if we receive your application after the closing date, we will not be able to consider it.

Meet your new Manager, Tom Clemo Academic Representation Manager

If you’d like an informal chat with me to find out more about the role, the team and what we’re looking for in the Academic Representation Senior Coordinator role, you can get in touch using the details located on our website.

Location: Hybrid – Home-based with some regional travel in England

Reports to: Head of Programmes and Impact

Contract: Fixed-term/Temporary maternity cover, approx. 12-month secondment

Salary: £30,600 per annum

Application deadline: Thursday 27th August at 9am

Interview information: We plan to hold online interviews from week commencing 7th September

About The Girls’ Network:

The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures.

We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and the West Midlands. We match girls aged 14–19 with trained volunteer mentors for one-to-one support. In addition to this core mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection.

Role Summary:

The Programme Development Officer is responsible for ensuring that The Girls' Network develops high-quality, consistent, and impactful programmes for girls and young women across all regions. Working closely with the colleagues in the Programme team, volunteers, and education establishments, the post-holder will support the development and continuous improvement of our mentoring, workshop, and ambassador offer. They will ensure that programmes are grounded in best practice and aligned to organisational strategy. Key responsibilities include leading programme quality assurance, developing resources, and delivering staff and volunteer training, while embedding learning from delivery to strengthen outcomes.

Alongside programme development duties, the post-holder will also be a member of the safeguarding team, acting as a Designated Safeguarding Officer (DSO). In this capacity, they will support the organisation's commitment to providing safe and inclusive programmes to girls and young women. This role involves supporting delivery staff on day-to-day safeguarding issues, refining policies as required, carrying out risk assessments, and auditing procedures to guarantee that safeguarding frameworks are consistently understood, accurately recorded, and central to service delivery.

Key Duties/Responsibilities:

Programme Development

• Support the development and continuous improvement of The Girls' Network's programme offer, ensuring delivery aligns with organisational strategy and responds to the needs of the girls and young women we serve.

• Develop and maintain programme standards, frameworks, and guidance to drive consistent, high-quality delivery across all regions.

• Take ownership of The Girls' Network volunteering platform, ensuring it effectively supports volunteer engagement and delivery.

• Ensure mentoring, workshops, and wider programme activities are aligned with The Girls' Network Theory of Change.

• Work collaboratively with the wider programme team to identify opportunities to strengthen and evolve programme delivery.

• Stay informed of sector research and emerging practice on mentoring, youth issues, and girls' empowerment, embedding relevant learning into programme design.

• Collaborate with the Head of Programmes & Impact to ensure programme development activity reflects both operational needs and strategic priorities.

Quality Assurance and Improvement

• Design and implement robust quality assurance processes that underpin excellence and consistency across programme delivery.

• Conduct programme reviews, fieldwork, and quality assurance activities, identifying strengths, risks, and opportunities for improvement.

• Work closely with the National Programme Manager to embed programme standards in day-to-day delivery and support the sharing of best practice across teams.

• Produce actionable recommendations and improvement plans to enhance programme effectiveness and operational delivery.

• Ensure programme resources, guidance, and delivery materials remain current, relevant, and aligned to organisational priorities.

• Foster a culture of learning, collaboration, and continuous improvement across programme delivery teams.

Programme Resources and Training

• Support the development, review, and maintenance of programme resources, workshop content, and mentoring materials.

• Design and deliver training, guidance, and support for programme staff and volunteers to enable effective and consistent delivery.

• Facilitate learning opportunities that build programme delivery capability across the organisation.

Safeguarding

• Act as a Designated Safeguarding Officer (DSO) and support the development, implementation, and regular review of safeguarding policies and procedures across the organisation.

• Act as a key point of contact for day-to-day safeguarding concerns, informing the Designated Safeguarding Lead(s) or relevant statutory bodies of situations/outcomes

• Provide quality safeguarding advice and guidance to staff and volunteers as required.

• Manage and respond to safeguarding concerns, disclosures and referrals, ensuring accurate documentation and appropriate action is taken in line with statutory requirements and The Girls’ Network policies. Initiate and coordinate referrals to external agencies and services, ensuring follow-up actions are carried out and monitored

• Contribute to the delivery of safeguarding training and the promotion of best practice across the organisation

• Keep abreast of safeguarding practice, making recommendations as appropriate, to ensure compliance with statutory and organisational guidelines

• Maintain up-to-date knowledge of safeguarding legislation, emerging risks, and sector best practice.

• Collate and produce safeguarding reports, data, and narrative for Head of Programmes and Impact as/when required.

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.
 

Person Specification:

Essential

• Qualified teacher or experienced trainer, with a proven ability to design and deliver engaging learning programmes.

• Experience of developing, implementing, and improving youth, mentoring, education, or employability programmes.

• Experience of quality assurance, programme reviews, or service improvement activities.

• Experience developing resources, frameworks, guidance, or training materials.

• Experience using feedback, learning, and evaluation findings to inform programme development.

• Strong organisational and project management skills, including accurate record-keeping, case management, reporting and the ability to manage multiple priorities effectively.

• Excellent communication and stakeholder engagement skills, with the ability to build effective working relationships across a wide range of internal and external partners.

• Commitment to equality, diversity, and inclusion, with a clear understanding of the barriers faced by girls and young women from disadvantaged backgrounds.

• Strong knowledge of child and adult safeguarding legislation, risk assessment, statutory guidance, and best practice.

• Experience managing safeguarding disclosures and referrals, including liaison with statutory agencies (e.g., social care, police, safeguarding boards).

• Ability to handle sensitive and complex cases with professionalism, discretion, and sound judgement.

• Ability and willingness to travel across our regions, as/when required (travel expenses will be reimbursed).

Desirable

• A full, clean driving licence.

• Experience working within the charity, education, youth, or mentoring sectors.

• Experience developing youth participation and voice programmes.

• Experience designing and implementing quality assurance frameworks, including evaluation approaches focused on outcomes and engagement.

• Knowledge of social and emotional learning, employability, or youth development approaches.

• Experience facilitating training and professional development for staff or volunteers.

• Experience using digital platforms or developing digital resources to support learning, engagement or programme delivery.

• Understanding of charity sector governance and the specific safeguarding considerations when working with volunteers.

• Knowledge of current trends and best practice in mentoring, education, or youth development programmes.

How to apply

Please apply as soon as possible. You will be asked to complete your application by submitting your CV and answering a few application questions.

Appointees are subject to a DBS check. You must have the right to work in the UK to apply.

The deadline to submit your application is 27th August at 9am. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.

Use of AI in applications

AI can be a helpful tool for inclusivity and accessibility, and we recognise that it may support applicants with spelling or grammar. However, when it comes to our selection process, what matters most to us is hearing your authentic voice and personal experiences. We're not looking for polished answers — just your own experiences, in your own words.

Diversity at our core

The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the HR team.

Our Benefits

• 27 holiday days per year, plus public holidays (pro-rata for part-time staff)

• Option to purchase up to 5 additional days of annual leave every year

• Gifted birthday leave

• 3 days volunteering leave per year

• Extended and comprehensive sick pay policy

• Enhanced Family Leave pay policy

• Pension scheme

• Annual professional development fund to help you grow

• 24-hour Employee Assistance Programme for wellbeing support

• Benefit from flexible, remote working options with a full suite of home office equipment.

• A dedicated Girls’ Network buddy, available beyond the induction period for ongoing support

Support the teachers of tomorrow. Join our Registry Services team and help deliver an outstanding trainee experience.

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.

Our programmes are designed by teachers and leaders who understand the joys and pressures of school life. We work in collaboration with schools across the country, ensuring that findings from our research benefits all schools, teachers and leaders.

About the role

An exciting opportunity has arisen for a Registry Administrator to join the National Institute of Teaching within our Registry Services team. This role offers a fantastic opportunity to develop your Registry knowledge and gain valuable experience in a supportive environment.

This role plays a crucial part in our student administration service, ensuring an exceptional and efficient service for all students and wider institutional stakeholders. Key areas of responsibility for the role include the administration of student assessment and award progressions, awarding documentation, as well as assisting with enrolment activity, ensuring a seamless student journey for all trainees.

We are looking for a candidate with a strong track record of providing administrative support, ideally in an education setting, who can follow and track different administrative processes. Excellent organisational skills are essential as is being proactive and self-motivated, with a positive approach to work.

The role is based at any of our campus locations, so you should be within commutable distance. The role is predominantly hybrid with the need to be on site at least once a fortnight. The role will, on occasion, be required to travel to other sites across the country and travel expenses will be paid.

Essential Criteria:

• A commitment to the aims of the National Institute of Teaching.

• An interest in the education sector and a belief in the value of teachers and school leaders.

• Excellent organisational skills and attention to detail.

• Excellent interpersonal and written communication skills.

• Proficient in the use of MS Office software packages, such as Word, Excel and Outlook, as well as search engines and online databases.

• A pro-active approach that focuses on solutions.

• Highly proficient in administering and proactively monitoring processes which drive successful reporting.

• A sensitivity to the requirements of different audiences and an ability to adapt style appropriately.

Desirable Criteria:

• Previous experience of working in a remote and geographically distributed team.

• Previous experience in the education sector.

• Experience of using student record systems, management information systems and/or online learning environments.

• Experience of higher education assessment processes including marks entry, assessment boards and results and awards processing.

• Experience of using Turnitin.

• Experience of Student Finance rules and regulations.

• Experience of administering all aspects of student records for those on Higher Education programmes.

• Previous expertise of supporting training in the education sector, especially within ITE.

Key benefits:

• Highly competitive pay and pay progression opportunities.

• Flexible start and end working times.

• Flexible working opportunities, including significant scope for hybrid working.

• At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service (with an annual discretionary office shutdown between Christmas and New Year).

• Entry to the highly valued Local Government Pension Scheme.

• Excellent opportunities to develop your skills and experience and to progress your career.

• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.

The National Institute of Teaching is committed to creating a diverse environment and ensuring that all qualified applicants receive equal consideration for employment. We are committed to fair and inclusive recruitment practices and are open to job shares, secondments, part-time, and flexible working schedules.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Location: Within commuting distance of one of our campuses in Birmingham, Blackburn, Bradford, Bristol, Doncaster, Beckenham or Redcar.

How to apply

For more information and to apply online, please visit our vacancies page.

Closing date: 4.00pm on 19 August 2026.

Interview date: 3 September 2026.

We reserve the right to close this vacancy early if we receive a high volume of applications.

Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.

Hope for Justice is seeking an experienced and enthusiastic professional to join our team as an Independent Modern Slavery Advocate® (IMSA®) (Trainee) to join our Advocacy team and work within the IMSA® model pilot. This is an in-role trainee position which requires successful completion of the IMSA® PG Certification in order to progress to the full IMSA® role.

Since September 2025, the IMSA® Model Development Project has been pioneering a national pilot. Hope for Justice is working in partnership with 14 other organisations, together employing 28 IMSAs® and Senior IMSAs® who are working alongside adult survivors of human trafficking. Hope for Justice leads the central IMSA® Model Hub within the pilot, supporting IMSAs® and their employing organisations throughout the UK. 

To achieve our collection aim of a standardised national model of accredited independent advocacy for adult survivors of modern slavery, all IMSAs® are required to successfully complete the IMSA® PG Certification with St Mary's University. This opportunity will fully fund and support you to complete the IMSA® PG Certification, whilst working as a Trainee IMSA®. Upon successful completion, you will progress into the full IMSA® role. Throughout your training we will support you in the following ways:

·Released in-work time for PG Certification attendance and study

·Reduction in caseload and/or complex cases

·Additional supervision and support for casework

IMSAs® work alongside survivors to help them understand their rights and to navigate the complex systems and support services available in the UK. By working with an independent advocate, survivors can overcome barriers and make informed decisions about their recovery.

This is a UK-based role within our UK Advocacy Team and a fixed term contract until December 2027 (in line with IMSA® Model Pilot timeframes).

This role is an exciting opportunity to contribute to the delivery and the development of a national pilot working towards a shared goal of every survivor of modern slavery and human trafficking having access to an Independent Modern Slavery Advocate®.

Requirements

1.Provide independent advocacy for survivors of modern slavery/human trafficking in the UK

• Empowering adult survivors by providing a clear overview of their rights and entitlements, in their own language, explaining and providing an overview of options and choices 
• Once a survivor understands their rights, producing a detailed initial assessment (legal and socio needs), an individual risk assessment and a safety plan 
• Anticipating and understanding the barriers that survivors face and how independent advocacy can help to overcome those barriers 
• Ensuring smooth transfer into safe accommodation and into the community, advocating for clear pathways to services and systems, in accordance with the non-statutory government endorsed, Slavery and Trafficking Care Standards 2025, produced by the Human Trafficking Foundation 
• Act as a single point of contact for the survivor, and relevant agencies through all processes. Providing a point of trust for the survivor and high-quality communication with all relevant agencies and professionals 
• Ensuring referrals to legal and support agencies are effectively managed and supported, including housing; witness support; health services; finance and debt organisations; education, training and employment services; immigration; civil compensation, public law and criminal law solicitors 
• Where necessary, and dependent on local support available, accompany a survivor (online or in-person) to advocacy related appointments, empowering and advocating for the survivor’s needs and wishes to be heard in all processes, supporting the survivor to negotiate these processes and overcome barriers 
• Working with the survivor, where appropriate, to develop confidence to do things for themselves, to foster independence and to advocate for themselves
• Ensuring the survivor’s voice is heard and if a survivor wishes to engage that they are well supported as a witness throughout criminal and civil proceedings 
• Work collaboratively with key agencies and services that the survivor routinely interacts with, e.g. support worker; social services, health care personnel, and other statutory and non-statutory agencies, to ensure they receive coordinated help and support
• Provide understanding and education for adult survivors at risk of re-trafficking including safety planning, understanding signs of exploitation, worker’s rights and financial inclusion to reduce the risk of re-exploitation
• Managing a caseload using a trauma-informed approach, that is person-led and ensuring all survivors are able to achieve their agreed outcomes 
• Working with IMSA Model Hub team to administer and process survivor referrals
• Ensuring that all case management is delivered to agreed standards, in line with the values of the IMSA Model and in line with organisational policies, procedures and best practice. 

2.Provide advice to professionals and individuals, building effective and collaborative relationships with other organisations and deliver training and information on modern slavery and human trafficking 

• To provide expert information and capacity strengthening to a wide range of professionals, stakeholders and organisations encountered when working as an independent advocate
• To promote and demonstratea trauma informed and person-centered response, ensuring conduct, language and behaviour is anti-oppressive, anti-racist and culturally intelligent
• To deliver training, awareness raising and capacity strengthening sessions on a range of topics relevant to modern slavery and human trafficking in the UK

3.Risk Management and escalation:  

• Following procedures, policies and guidance to ensure a safe, effective, and efficient working environment 
• Identifying and escalating safeguarding concerns appropriately and in accordance with organisational policies, procedures and practice 
• Rapidly identifying, managing and when appropriate, escalating risks and health and safety matters 

4.Data Management: 

• Maintaining accurate and up-to-date case management notes and data in accordance with organisational and IMSA Model policies, procedures and good practice 
• Ensuring that data protection and information sharing policies are upheld 

5.Team Member: 

• To actively participate in all team meetings, upholding and promoting a supportive environment throughout the IMSA Model Hub and the wider network of IMSAs 
• To work collaboratively across the IMSA Model Hub and wider network of IMSAs to support best practice
• To raise awareness of issues of modern slavery, human trafficking, and the experiences of survivors across a range of organisations and individuals, building capacity, knowledge and improving responses to modern slavery and human trafficking 
• Support the aims of the IMSA Model and the IMSA Model Development Project, promoting the benefits of independent advocacy and the opportunity to reform responses to survivors of modern slavery and human trafficking across the UK 

6.Learning and Development:  

• Maintaining up-to-date knowledge of the changes in legislation and policy in relation to modern slavery 
• Adopt reflective practice approaches, identifying areas for improvement and seeking continued professional development opportunities 
• Monitoring policy changes, sharing and reporting on the impact of these changes on survivor outcomes 
• Successful completion of the Post Graduate Certificate for IMSAs 

7.For all roles: 

• Understand and uphold the standards outlined Hope for Justice safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise 
• Work at all times in line with Hope for Justice and the IMSA Model policies and procedures and the wider strategy, culture, and ethos of Hope for Justice
• Uphold the IMSA Model values and governance structure
• Respond to ad hoc assignments requested from time to time

Key Result Areas

• Survivors receive expert independent advocacy to realise their rights and entitlements, overcome barriers, and move towards their self-definition of recovery
• Effective partnerships are maintained enabling positive advocacy outcomes for survivors
• Data collection and clients’ case notes are accurate, reaching organisational standards and enable analysis, supporting the on-going development and improvement of the IMSA® Model Development Project 

We expect all our employees to understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that encounters our work and reporting concerns if they do arise.

As part of Hope for Justice/Slave Free Alliance, you will benefit from an excellent package including:

• 28 days annual leave plus bank holidays (pro rata)
• 1 day Marriage Leave
• Birthday Day
• Enhanced employer pension contributions
• Company sick pay
• Enhanced maternity and paternity pay
• Access to our Employee Rewards Platform, providing discounts and offers for well-known retailers
• Free, confidential Employee Assistance Programme for staff and their family
• Professional development opportunities
• Professional memberships paid
• Flexible and hybrid working

Role Details

Job type: Full time

Salary: £28,500 pa, salary will increase to £30,000 upon successful completion of the IMSA® PG Certification

Closing date: 26th August 2026

Location: Hybrid – within UK, with travel to Manchester when required

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy – to view this please click here. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Personal data of the selected candidate(s) may be transmitted to INTERPOL for a security check for the purpose of identifying threats the candidate could pose to children and vulnerable persons in regard to a sexual exploitation, sexual abuse and/or sexual harassment offences.

We would like to inform you that due to the high number of applicants we receive, we regret that we are not able to respond individually to all applicants. Only shortlisted candidates will be contacted for further steps in the selection process, thank you for your understanding.

Role Purpose: 

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed. 

Helpline Advisors will support service users via multiple channels—phone, email, SMS, WhatsApp, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident. 

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality. 

Role Responsibilities:  

• Answer incoming calls from victims of hate crime with empathy and professionalism. 
    

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports. 
    

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach. 
    

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals. 
    

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action. 
    

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff. 
    

• Maintain strict confidentiality in accordance with data protection and safeguarding policies. 
    

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach) 
    

• Participate in supervision, debriefs, team meetings, and reflective practice sessions. 
    

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices. 
    

• Contribute to service evaluation and team-wide improvements. 
    

• Deliver informative presentations on reporting processes and service pathways to different audiences, ensuring information is clear, accessible, and appropriate to the audience. 
    

• Support stakeholder engagement with police, local councils, and relevant partner agencies to strengthen reporting pathways, referral processes, and community confidence. 
    

• Deliver helpline services during evenings and weekends as a required part of the rota, ensuring appropriate coverage for service users outside standard office hours. 
    

• Carry out general office administration tasks, attend relevant internal and external meetings, and support day-to-day service coordination as required. 
    

• Undertake online monitoring and related reporting activity during quieter periods or downtime on the helpline, in line with organisational procedures and priorities. 
    

• Work as part of a small, supportive team. 

 
Person Specification:  

• Experience in helpline, support work, or similar client-facing roles. 
    

• Understanding of hate crime and its impacts, particularly on Muslim communities. 
    

• Excellent listening, communication, and note-taking skills. 
    

• Ability to manage emotional content and maintain professional boundaries. 
    

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia. 
    

• Excellent understanding of British Muslim communities, their diversity, and everyday practices. 

• Ability to work independently and manage time effectively in a remote/hybrid setting. 
    

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset. 

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary. 

• Commitment to the values of equality, diversity, and inclusion. 

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities. 
    

• Enhanced DBS check required (to be obtained on your behalf if your application is successful). 
    

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase. 

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid August. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Keyworker for a part time role (28 hours per week)

Salary: £26,040-£29,760 full time equivalent (calculated on a pro rata basis)

Location: This role will be based in our Reading and Oxford offices and will need to travel across the entire Thames Valley region (Oxfordshire, Berkshire & Buckinghamshire)

Contract: Fixed Term until March 2027

Hours p/w 28 hours (part-time)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Enhanced Level One Vetting (this can take up to 12+ weeks).

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

To be successful as the Community Keyworker you will need the below experience and skills.

You will need to hold a UK driving licence with access to car that can be used for work purposes. A creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder with have good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also, experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions within the region.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Sunday the 13th of September 2026
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

• Pension scheme

• Enhanced maternity/adoption provision

• Access to our Employee Assistance Programme

• Employee eye-care scheme

• Clinical supervision for front line staff and first line management roles

• Refer a Friend Scheme - £250 for each referral who passes probation

• Organisation wide away days

• Thorough induction and training

• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have any additional needs, please email the Talent Team and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

About the organisation

For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.

nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

About the Service

East London Rape Crisis provides free, confidential specialist support for women and girls who have been raped or experienced any other form of sexual violence or abuse at any time in their lives, regardless of whether or not they have reported to the police. We offer confidential and independent support.  Services include advocacy, emotional and practical support, one-to-one counselling and group work.

About You

In the role of Young Women and Girls Advocate you will hold a caseload of young women and girls aged 11-17 years old, who have been subjected to sexual violence. You will support those whose choose to report through the criminal justice process. In addition, the role involves providing broader support to young women and girls to address the multiple impacts of sexual violence. This post involves travel across East London, and a hybrid model of home and office working.

This is an exciting opportunity to join a growing Rape Crisis Service in a supportive feminist organisation. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women.  You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls. We particularly encourage applications from Black, Asian and minoritised women, young women with lived experience and those who have experience of accessing services as a young woman/child. 

Job Ref: nia 222

Hours: 35 hours per week (including 1 evening per week and occasional Saturday mornings

Team: East London Rape Crisis

Salary: £29,000- £32,000 dependent on experience and qualification

Location:  Hybrid approach to office, outreach and home working. Current office locations  are  Islington and  Dagenham Heathway

CV's will not be accepted. The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Job Title: Refugee Support Worker.

Location: The Gap Centre, 42 Stow Hill, Newport, NP20 1JG.

Hours: 35 hours per week, Usual working pattern Monday – Friday 9:30 AM – 5:00 PM (including a 30-minute unpaid break).

The successful candidate will be expected to support occasional evening community activities, which may include our weekly Games Night programme.

Salary: £27,773.20 per year (actual), 35 hours per week.

About Us:

The Gap Wales – The Sanctuary Newport is committed to supporting asylum seekers and refugees as they rebuild their lives in Newport. We provide a welcoming, trauma-informed space where individuals can access advocacy, wellbeing support, community activities, and opportunities for social connection. We believe wellbeing grows through belonging, meaningful relationships, and participation in community life. Alongside practical support and advocacy, we create opportunities for people to build confidence, develop skills, strengthen social connections, and contribute to their local community.

Every week, refugees and people seeking sanctuary arrive at The Gap Wales needing practical guidance, emotional support, and a sense of belonging. As our Refugee Support Worker, you will help people rebuild confidence, navigate complex systems, and develop meaningful connections within the community.

Our work is rooted in transformation: personal, social, and community. Every interaction, every conversation, and every act of support helps to "fill the gap" where existing systems fall short.

The Role:

We are seeking a Refugee Support Worker to provide compassionate, practical and trauma-informed support to refugees and asylum seekers accessing our services. The role combines one-to-one support, advocacy, community engagement, practical assistance and partnership working to help individuals rebuild their lives, develop independence, improve wellbeing and become active members of their community.

You will support individuals to access essential services, overcome barriers, build confidence and strengthen social connections. You will also help coordinate community activities and community lunch programmes, working alongside volunteers and partner organisations to create a welcoming and inclusive environment for people seeking sanctuary.

This is a frontline role where your empathy, organisational skills and ability to build trusting relationships will make a tangible difference to the lives of refugees and asylum seekers in Newport.

· Providing one-to-one support and advocacy to refugees and asylum seekers

· Supporting individuals to access housing, healthcare, education, welfare advice and other services

· Conducting needs assessments and developing support plans

· Coordinating community activities, community lunches and opportunities for social connection

· Working alongside volunteers, partner organisations and community groups to strengthen support networks

Key Responsibilities:

Casework & Emotional Support

• Provide one‑to‑one practical and emotional support
• Conduct needs assessments and create personalised support plans
• Support individuals experiencing trauma, domestic violence, or other vulnerabilities
• Signpost to counselling, therapeutic services, and specialist mental health providers

Advocacy & Signposting

• Advocate for service users with statutory and community agencies
• Support individuals to understand and exercise their rights within the UK asylum system
• Liaise with social services, legal advisors, and mental health professionals

Group Work & Community Engagement

• Develop and facilitate wellbeing, confidence‑building, and social inclusion groups
• Organise community activities that promote integration and peer support
• Work with volunteers and community leaders to strengthen support pathways

· Organise community activities and community lunch programmes that promote integration and peer support

· Support the planning, purchasing and preparation of food for community meals and events

· Work with volunteers and community leaders to strengthen support pathways

Monitoring & Evaluation

• Maintain accurate case notes and data records
• Contribute to monitoring reports for trustees and funders
• Ensure compliance with safeguarding and data protection policies

Employment Details

· Reporting to: Operations Director

· Reasonable work-related expenses will be reimbursed in line with organisational policy. Benefits include 25 days annual leave plus bank holidays (Pro rata) and a pension scheme with contributions in line with organisational policy.

· This role is initially offered on a one-year fixed term, with the intention of securing funding to establish a permanent position. As The Gap Wales continues to grow, the responsibilities of this role may evolve in response to organisational needs.

What We’re Looking For:

· Experience supporting vulnerable individuals in a community, support, advice, housing, wellbeing or similar setting

• Understanding of trauma‑informed practice
• Strong interpersonal skills and the ability to build trust with people from diverse backgrounds
• Ability to manage sensitive situations with empathy and professionalism
• Commitment to equality, diversity, and inclusion

Desirable

• Experience working with refugees or asylum seekers
• Group facilitation experience
• Multilingual abilities

Why Join Us?

This role is an opportunity to make a meaningful impact in the lives of people who have experienced displacement, trauma, and significant barriers. You will be part of a supportive team committed to compassion, dignity, and community transformation.

· Regular supervision and reflective practice

· Opportunities for training and professional development

· A supportive and collaborative team environment

How to Apply

· Application Deadline: Sunday, 23rd August 2026 with interviews taking place in September.

· For enquiries or to apply, please send your CV and a cover letter. Interviews will be conducted shortly after the closing date, with an expected start date of Monday, 5th October 2026 (subject to agreement).

Safeguarding Statement

The Gap Wales is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All appointments are subject to satisfactory references and appropriate DBS checks. We are committed to creating an inclusive workplace that values diversity and promotes equality of opportunity.

The aims and objectives of The Gap Wales are motivated by a Christian ethos. While we welcome applications from people of all faiths and none, all staff are expected to uphold and support the values, mission, and objectives of the organisation and not act in a manner that would knowingly undermine its Christian ethos.

Creu Cymru is seeking a highly organised and proactive Access Scheme Administrator to support the effective delivery and development of the access scheme (currently known as hynt). Hynt is a national access scheme that works with theatres and arts centres across Wales to improve access for Deaf, disabled, and neurodiverse people. 

The Access Scheme Administrator plays a key role in supporting both the operational and communications aspects of the project. Working closely with the Access Scheme Project Manager, the post-holder will be responsible for liaising with member venues and cardholders, updating systems and platforms, and coordinating marketing and communications. 

This is a people-focused and detail-oriented role, perfect for someone who is passionate about accessibility in the arts and skilled in communication and administration.

ABOUT HYNT 

Hynt is an Arts Council of Wales initiative managed by Creu Cymru. It ensures a consistent, accessible ticketing offer for individuals with specific access requirements at theatres and arts centres across Wales. The scheme provides a membership card that entitles holders to a complimentary companion ticket. 

In 2026, the scheme will transition into a UK and Ireland wide scheme.

ABOUT CREU CYMRU 

Creu Cymru champions Wales’ vibrant sector of performing arts; connecting people, audiences and communities.

Our membership forms a collaborative network; with a strengthened and unified voice that we project and advocate on behalf of to public governing bodies, ensuring vital industry representation and influencing positive change. 

Creu Cymru supports venues, companies and individuals in progressive growth strategies. Our Go&See opportunities, specialist training and toolkit resources develop the collective skills and experience of our creative workforces. This ensures that programming across the sector continues to evolve with a focus on equality, relevance and inclusion for new and diverse audiences.

Key Responsibilities 

Member and Audience Support 

• Act as the first point of contact for the access scheme enquiries, providing timely and accurate information to existing and potential applicants, venues, and partners.

• Provide responsive and empathetic support to subscribers and members. 

• Manage and help resolve member queries, including customer service issues and complaints.

• Keep members informed about relevant updates, training opportunities, and developments 
• Support the transition of members and subscribers to the UK and Ireland National Access Scheme.
• Work with the Project Manager on bilingual customer service training to be regularly implemented for subscriber personnel.

Marketing and Communications 

• Manage social media accounts and schedule regular content updates, including an All In social media account for Wales with bilingual posts.

• Coordinate and maintain up-to-date content on the website.
• Assist with translation and data entry on the All In website and translation for all social media posts.

• Support member venues in uploading and updating "What’s On" listings. Assist with creating a process ensuring consistent bilingual content, translation and spot checking.

• Oversee the production and distribution of marketing materials.
• Support the All In central marketing team with scoping digital dual language capabilities and a separate mailing list for Wales.
• Be the Welsh language contact for the All In gateway in Wales to enable subscriber profiles and subscriber gateway queries to be answered in Wales, with support from the Project Manager.

Event Support 

• Support the planning and delivery of the annual Symposium, including managing event ticketing and attendee communication.

• Assist the Project Manager in delivering other access scheme events or activities as needed.

Systems and Administration 

• Update and maintain the CRM system with accurate records of subscribers, members, and activity.

• Provide administrative support to the Access Scheme Project Manager as required 

• Liaise with project partners and stakeholders as part of project delivery.

Person Specification 

Essential: 

• Lived experience of disability is highly desirable, as well as a strong commitment to accessibility and inclusion.
• Strong administrative and organisational skills.

• Excellent communication skills.

• Experience with customer or member support, including handling enquiries and complaints.

• Ability to work independently and manage multiple tasks simultaneously.

• Empathy, patience, and a commitment to inclusive and accessible practices.
• Confident in using digital tools including social media and websites.
• Welsh language fluency.

Desirable: 

• Experience in an arts, cultural or charity setting.

• Understanding of access and inclusion, particularly in the context of disability.
• Experience using CRM systems.

• Welsh language skills (desirable but not essential).

Personal Qualities 

• Adaptability: Comfortable working in a dynamic and evolving role. 

• Empathy and Inclusivity: Demonstrates an understanding of diverse perspectives and fosters an inclusive working environment. 

• Resilience: Maintains focus and determination to drive change amidst challenges. 

Welsh language

This role requires fluency in Welsh. We expect the post holder to communicate confidently in Welsh across a range of contexts – including subscriber events, phone conversations, emails, and creating Welsh-language content. For larger-scale communications, we use professional translation services.

If you’re passionate about the role but feel your Welsh language skills need development, we still encourage you to apply. We’re open to supporting the right candidate to build confidence and capability in this area.

Please include what you would need from us to help you to give your best work.

We encourage applications from people of colour, LGBTQ+ people (we are a trans-inclusive organisation), D/deaf, disabled and neurodivergent people, and people who have experienced other exclusion or marginalisation. 

Salary: Grade 3 - £32,585 per annum
Contract: 1 Fixed term until April 2028, 1 x Fixed term until end of March 2027
Location: Lancashire, including Blackpool and Blackburn
Hours: Full time - 35 Hours per week

Closing date: Wednesday 19th August 2026 at 11:30pm

Do you have experience and ability in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.

About the role

We are recruiting for two posts, one of which will be focussed on our Legacy Project in Blackpool.

You will deliver high quality housing advice and advocacy in line with the hub’s local community priorities and work with people who are experiencing homelessness and bad housing to identify issues facing local communities.  You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s rights.

The role also works in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. In the case of the longer term role, you will be working at least two days a week in community settings in Blackpool. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.

About you

You are able to listen to, engage and work with individuals and communities, including people with lived experience of homelessness. You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, as well as the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions. A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

The Lancashire Hub has 25 staff and you will be a key member of the team defending the right to a safe home. Each of Shelter’s hubs has its own local priorities based on the issues our clients have. For Lancashire these are Homelessness and temporary accommodation, the private rented sector and social housing and people living in poverty.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please submit your work history and a supporting statement with responses to the first 5 'About You' points outlined in the relevant job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are seeking an exceptional leader to join ClementJames as our Interim Chief Programmes Officer for a 12-month maternity cover. Reporting to the Chief Executive, you will be one of three members of our Senior Management Team, alongside the Chief Executive and Chief Operations Officer, providing strategic leadership for the organisation and ensuring we continue to deliver exceptional services and lasting impact.

This is a unique opportunity to build on the strong foundations established by our current Chief Programmes Officer while bringing fresh ideas and expertise during an exciting period in the organisation’s development. You will lead the delivery of our services, inspire and develop a talented team of senior managers, champion quality, impact and continuous improvement, strengthen strategic partnerships, and help shape the future direction of ClementJames.

We are looking for an experienced senior leader who combines strategic vision with operational excellence, is passionate about developing people and partnerships, and shares our belief that everyone should have the opportunity to achieve their potential.

Head of Compliance
Midlands | Up to £85,000

Goodman Masson are partnering with a leading social housing provider to appoint a Head of Compliance.
This is an exciting opportunity for an experienced housing professional to take a lead role in ensuring the organisation’s homes, buildings and services meet all relevant statutory, regulatory and health and safety requirements. You will provide strategic leadership across the organisation’s compliance framework, ensuring robust systems, policies and processes are in place to manage key areas of landlord compliance and protect residents, colleagues and the wider organisation.

The successful candidate will have a strong understanding of the regulatory and legislative requirements affecting social housing and demonstrable experience of leading compliance within a housing environment. You will be confident operating at a senior level, with the ability to influence stakeholders, provide clear assurance and embed a strong culture of compliance across the organisation.
This is an excellent opportunity for a knowledgeable and ambitious compliance professional to play a key role in shaping and strengthening the organisation’s approach to health, safety and regulatory compliance, while making a meaningful contribution to the delivery of safe, well-managed homes for residents.

Responsibilities

• Lead and oversee the organisation’s statutory and regulatory compliance framework across its housing stock and corporate assets.
• Provide strategic direction and professional leadership across all key areas of landlord compliance.
• Ensure robust policies, procedures, systems and controls are in place to manage compliance risks effectively.
• Oversee compliance programmes and ensure statutory inspections, servicing, testing and remedial works are completed within required timescales.
• Maintain effective oversight of compliance data, records and asset information, ensuring information is accurate, reliable and auditable.
• Provide regular compliance performance and risk reporting to senior management, Executive Teams and Board committees.
• Monitor legislative, regulatory and best practice developments, ensuring the organisation’s compliance approach remains current and effective.
• Work collaboratively with Asset Management, Property Services, Repairs and wider operational teams to embed a strong culture of health, safety and compliance.
• Manage and monitor compliance-related contractors and consultants, ensuring performance, quality and value for money.
• Lead the identification, assessment and mitigation of compliance risks, escalating significant issues where appropriate.
• Support the organisation in meeting its regulatory obligations and maintaining effective assurance arrangements.

About you

• Significant experience in social housing across complaice
• A strong understanding of landlord compliance and the key statutory and regulatory requirements affecting housing providers.
• Proven experience of managing compliance frameworks and programmes across multiple disciplines.
• Experience providing clear advice, challenge and assurance to senior stakeholders and Board-level audiences.
• Strong communication and influencing skills, with the ability to build effective relationships across an organisation.
• A collaborative leadership style and the ability to drive positive change and embed a strong culture of compliance.
• A proactive, risk-based approach with excellent attention to detail.
• A genuine commitment to ensuring residents live in safe, secure and compliant homes.

Apply
For a confidential discussion and further information, please contact