Care service manager jobs

We are looking for a warm, highly organised, efficient and compassionate administrator to support our service team. This is a pivotal role, helping us implement and embed a new CRM system, keeping data accurate and usable, ensuring our admin systems and workflows run smoothly, effectively and safely.

The role involves some direct contact with women we support (mainly by email and phone), so you must be able to communicate sensitively, calmly and professionally with women who may have experienced trauma.

Title: Administrator (Services, CRM & Data)
Location: Office-based in Eastbourne, East Sussex (with occasional travel to other sites as required)
Hours: 14 hours per week (2 days)
Salary: £10,800 per annum (pro-rata, based on £27,000 FTE)
Length: Permanent
Reporting to: Service Manager

Role Description

Given the part-time nature of the role, priorities wi l be agreed weekly with the Service Manager. Core tasks revolve around CRM/data quality and referral administration. Other duties wi l be delivered by agreement and as capacity alows, so the role remains sustainable and the “must-do” work is completed reliably.

Key Responsibilities

CRM implementation, data quality, workflows and reporting

• Phase focus (first 6 months): Prioritise supporting the implementation and embedding of Cimplify CRM system, including data clean-up and migration, establishing clear ways of working, templates and workflows, as well as supporting the team to use the system consistently and confidently.
• Act as a day-to-day CRM and data champion, supporting staff with basic questions and liaising with the CRM supplier as needed.
• Support data migration and clean-up from spreadsheets and other systems into the CRM, checking accuracy, removing duplication and improving consistency.
• Maintain strong ongoing data quality and housekeeping (e.g. naming conventions, minimum data standards, duplicates, retention/archiving, configuration items, managing users).
• Help design and maintain efficient workflows and light-touch automations (e.g. referral tracking steps, reminders, task prompts, fo low-ups), reducing manual admin and improving consistency.
• Create and maintain dashboards and reporting views for different audiences (service team, CEO, trustees, funders) ensuring data is kept up to date and usable.
• Support the regular flow of insight into team meetings and contribute data/metrics for funder and annual reports in colaboration with the Service Manager, fundraisers and the CEO.

Referrals and service administration (trauma-informed)

• Provide practical programme admin support to the service team, as and when possible.
• Monitor shared inboxes, triaging messages, forwarding appropriately and supporting timely, sensitive responses and follow-up.
• Track referrals and service workflows: scheduling calls/meetings, sending emails, using templates and maintaining accurate records.
• Keep mailing lists up to date (including referrer communications where relevant) and send programme updates as required.
• Maintain confidentiality and handle sensitive information with care, following data protection and safeguarding procedures

Systems, documents and office administration

• Maintain clear filing and information systems (digital and paper), ensuring documents are easy to find and consistently stored.
• Support upkeep of key internal documents and templates (e.g. guidance notes, handbooks, simple policy documents), keeping versions tidy and up to date in colaboration with the Service Manager.
• Arrange meetings and room bookings; take minutes and maintain simple action trackers.
• Order and maintain office and programme supplies, keeping relevant inventories.
• Liaise with IT support regarding wi-fi, hardware or printer issues.
• Support the planning and administration of events (e.g. referrer events/open events/fundraising activities) as and when possible.

Personal Specification

Essential experience and skills

• Experience in an administrative role, carrying out a variety of administrative and general office duties.
• Strong organisation and prioritisation skills; able to maintain reliable records and systems with a focus on efficiency, quality and accuracy.
• Confident using digital tools (e.g. email, online documents), databases/CRMs/case management systems and AI tools (or confident in learning quickly).
• Strong understanding of confidentiality, data protection and handling sensitive information professionally (both in general and when using AI).
• Strong communication and customer service skills, with the ability to communicate sensitively and effectively (verbally and in writing) with a range of stakeholders.
• Confident working with processes and workflows; able to spot opportunities to streamline, standardise and reduce manual admin.
• Basic analytical confidence: able to pull key data and insights for reporting and decision-making.
• Ability to take initiative and work effectively both independently and collaboratively.
• Demonstrates an empathetic approach and commitment to trauma-informed, personcentred ways of working with women who may have experienced trauma. 

Desirable experience and skills

• Experience supporting CRM implementation, data migration, and/or setting up dashboards and reporting views.
• Experience improving workflows and building simple automations/templates to reduce admin burden.
• Experience supporting monitoring, evaluation and learning data capture and reporting.
• Experience working in a charity, community, or frontline service setting, particularly with women impacted by trauma, exploitation, abuse or displacement.

Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010.

Before accepting anyone for this role, we will ask you to participate in a Basic DBS check

About Woman’s Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

Background

The lack of recognition of domestic abuse as a mental health issue within the NHS leads to delayed and inadequate support for survivors. This gap in understanding and response often result in survivors only being able to access and receive appropriate care when their mental health deteriorates to the point of requiring secondary mental health services (Women’s Aid 2021).  Meta analysis suggests that CBT, one of the NHS’s most prescribed approaches for mental ill-health, is not the best approach for domestic abuse survivors as it does not recognise and take into account the external factors and dynamics of abuse, specifically power and control, the role of the perpetrator and the resulting trauma for the survivor.

In March 2025, WT published its first major report, ‘Living Without Hope’ which consolidates existing and increasing academic, government and sector research demonstrating the significant impact of domestic abuse on women’s mental health. Outlining the current agency responses at national, regional and local levels and the gaps in provision; the report also makes recommendations for change and improvement across the VAWG and health sectors.

Building on the research highlighted in our ‘Living Without Hope’ report, WT has secured funding to work with key stakeholders in the Royal Borough of Kensington and Chelsea to examine the links between domestic abuse and mental health, the specific experiences of Arab and Moroccan women and their access to safe, appropriate services that meet their needs.

Purpose

This is an exciting new role and will be focused on developing Woman’s Trust’s (WT) response to addressing the systemic issues female survivors of domestic abuse face when trying to access support.

Working with key stakeholders in the London Borough of Kensington and Chelsea (LBKC) and specifically Al-Hasniya to ensure that professionals have a clearer understanding of the link between domestic abuse and mental health and its impact on survivors.

Contract & hours: Part-time, 22.5 hours per week (0.6 FTE). Fixed term as dependant on funding.

Location: Woman’s Trust premises including co-location with statutory partners and community partnership locations.

Closing date: 10 February 2026.

Interviews: 18 February 2026.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

Team: Retail

Location: Midsomer Norton (please note, this is a not a home working role)

Work pattern: 35 hours per week, rota is across Monday-Friday, occasional Saturday's

Salary: Up to £27,466.16 per annum

Contract: Fixed term until 31st March 2027

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Retail Online Hub Manager:

• To lead, manage, coach, and develop an online team of employees and volunteers to be the best they can be, maximise our online performance through the safe day-to-day operational management of online activities.
• Take ownership for delivery of the online income, expenditure and operating profit budgets and other key measures of performance.
• To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for online operations and related people management.

About the Retail team:

• We currently operate 80 shops across the country and an online trading operation for new and donated goods
• Retail and trading play a key role in growing income and introducing new audiences to Cats Protection.

What we’re looking for in our Retail Online Hub Manager:

• Experience of managing eBay or other comparable online operations
• Demonstrable learning and experience from functioning in a relevant ecommerce environment
• Previous experience of line managing a team and building a culture of achieving collective goals
• Ability to provide a positive experience for shop team colleagues through effective engagement and management
• A good understanding of the challenges of working in the voluntary sector and specifically charity retail
• Full, valid UK driving license and access to a vehicle

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 4th February 2026

Virtual interview date: 5th & 12th February 2026 (depending on application numbers)

Final stage in person interview: 24th February 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview
3. In person meet up at Midsomer Norton (further details will be provided prior)

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Future First is seeking an experienced and motivated Interim Membership & Delivery Manager to lead the day-to-day delivery and growth of our schools’ membership programme.

This is a hands-on operational leadership role, responsible for managing school relationships, supporting membership growth, ensuring high-quality delivery, and line managing our membership team.

You will work closely with senior leadership to implement agreed growth plans, while taking ownership of operational performance, team management and member experience.

Key responsibilities include:

• Managing relationships with a portfolio of member schools and colleges

• Delivering against membership growth and retention targets

• Leading and line managing the membership team

• Overseeing quality assurance of workshop delivery

• Managing and supporting sessional delivery staff

• Managing sales pipeline, reporting and performance

• Supporting staff training and development

We’re looking for someone who:

• Has experience working with schools or in education-related settings

• Has strong account management, membership and/or sales experience

• Has proven experience line managing staff

• Is confident delivering sessions to young people

• Is highly organised and able to manage multiple priorities

• Is comfortable using CRM systems (Salesforce desirable)

• Is passionate about improving outcomes for young people

This is an excellent opportunity to join a mission-driven organisation and make a difference to young people’s lives.

To apply, please submit a short video (no more than 2 minutes), your CV and a covering letter setting out why you feel you’re a great fit for this role and why you want to work for Future First. Applications will close on Monday 9th February at noon.

Please download the recruitment pack for a full job description and more information about the role.

DBS: Basic DBS check required 

Location: Camberwell or hybrid with travel up to 2 – 4 times per month 

Ref RGM-261

Application Deadline: 9:00am on 2 February 2026 

We are seeking strategic leader to join us as Risk and Governance Manager. This is a pivotal role in supporting effective decision-making, regulatory compliance, and maintaining assurance frameworks.

About St Giles Trust

St Giles Trust is a national charity and a global leader in using lived experience to drive meaningful social change. For over 60 years, we have worked with people held back by poverty, exploitation, abuse, or the criminal justice system, supporting them to transform their lives and build a positive future. We are now a national organisation, working across England and Wales with offices in London, Norwich, Cardiff, Leeds, Coventry and Wolverhampton, and with a turnover of around £17 million. As we deliver our ambitious five-year strategy, we are determined to continue growing our reach, our impact, and our ability to change lives through empathy, trust and opportunity.

About the Role

St Giles is seeking a highly skilled and committed Risk and Governance Manager to lead our governance, risk, and compliance functions. You’ll join a passionate team within the People, Risk and Safeguarding Directorate, providing expert guidance to senior leaders and the Board, and ensuring we maintain the highest standards of regulatory compliance and strategic assurance.

To be successful in this role:

You will have significant experience in governance, risk management, or compliance leadership roles with a strong understanding of charity governance, regulatory reporting, and risk frameworks. Being adept at managing multiple priorities under pressure, with high levels of accuracy and discretion is essential, as is excellent communication and interpersonal skills are essential including being able to influence, inform, and partner with stakeholders at all levels.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, visit our website via the apply button.

Application Deadline: 9:00am on 2 February 2026 

Interview Date: 18 February 2026

About Woman’s Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

Background

The lack of recognition of domestic abuse as a mental health issue within the NHS leads to delayed and inadequate support for survivors. This gap in understanding and response often result in survivors only being able to access and receive appropriate care when their mental health deteriorates to the point of requiring secondary mental health services (Women’s Aid 2021).  Meta analysis suggests that CBT, one of the NHS’s most prescribed approaches for mental ill-health, is not the best approach for domestic abuse survivors as it does not recognise and take into account the external factors and dynamics of abuse, specifically power and control, the role of the perpetrator and the resulting trauma for the survivor.

In March 2025, WT published its first major report, ‘Living Without Hope’ which consolidates existing and increasing academic, government and sector research demonstrating the significant impact of domestic abuse on women’s mental health. Outlining the current agency responses at national, regional and local levels and the gaps in provision; the report also makes recommendations for change and improvement across the VAWG and health sectors.

Building on the research highlighted in our ‘Living Without Hope’ report, WT has secured funding to work with key stakeholders in the Royal Borough of Kensington and Chelsea to examine the links between domestic abuse and mental health, the specific experiences of Arab and Moroccan women and their access to safe, appropriate services that meet their needs.

About the Role

We are seeking an experienced arts-based therapeutic facilitator to deliver creative workshops for mothers who have experienced domestic abuse and their children aged 5-12.

The workshops use creative and expressive activities to support emotional regulation, strengthen mother-child relationships, and aid recovery from trauma. Sessions are delivered in a group setting and designed to be flexible, inclusive, and responsive to participants’ needs.

This is a sessional role, ideal for practitioners seeking flexible work alongside other clinical, therapeutic, or creative practice.

Contract & hours: Variable hours, up to 37 workshops per year. Sessional/fixed-term contract (subject to funding).

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

Do you love supporting others to grow, succeed and deliver exceptional patient‑centred practice? If so, we’d love to hear from you.

Halton Haven Hospice is seeking a Clinical Nurse Educator, an inspiring clinician‑educator who will champion high‑quality learning, empower our staff and volunteers, and help us continue delivering exceptional hospice and end‑of‑life care.

About the Role

As our Clinical Nurse Educator, you will be at the heart of how we develop our people. You will play a key role in enhancing the clinical learning environment and promoting quality patient care through education, support and continuous professional development.

You’ll ensure our staff are confident, competent and compassionate — and you’ll help extend our reach by supporting external partners in the wider community.

• Develop and deliver innovative training programmes, competency study days and group/individual education sessions.
• Provide expert teaching on communication skills and other hospice training courses.

• Embed high standards of learning, development and assessment into daily clinical practice.
• Work alongside clinical teams to understand real world needs and support clinical practice.
• Support induction, preceptorship, and newly qualified colleagues.

• Help shape our annual training calendar for staff and volunteers.
• Generate reports and insights to guide future development plans.

• Support local nursing and care homes with palliative and end of life education

• Contribute to the delivery of high-quality, cost-effective training service within the Education & Training budget.

About You

We’re looking for someone who is:

• Passionate about education and lifelong training
• Motivated to improve standards of care across hospice and community settings
• Confident at teaching diverse groups and using digital learning tools
• A collaborative clinician who enjoys working as part of a supportive multidisciplinary team

You’ll be part of a warm, compassionate organisation where your ideas, leadership and expertise will have a real and lasting impact on patient care, staff development and the wider community.

If you’re ready to inspire, educate, and elevate the future of hospice care then please welcome this rare and exciting opportunity!

Please apply by submitting a completed application form to our HR Department 

Halton Haven Hospice is an Equal Opportunities Employer

All appointments are subject to Disclosure Barring Service checks

We reserve the right to close a job advert early where sufficient applications have been received.

SV 2has been supporting victims and survivors of sexual abuse since 1994, and today provides a range of services to anyone in Derbyshire and Derby City who has experienced sexual abuse, assault or violence, including their friends and family members. We support people irrespective of age, gender or when the abuse occurred.

We're looking for a highly motivated ISVA (Independent Sexual Violence Advisor) to work across Derbyshire. The role will support people aged 18 and over who have experienced sexual abuse or rape at any point. The successful candidate with join our friendly, professional and passionate team, working across Derbyshire remotely and in person.

You might be the right person for the role if you have:

· At least one year’s experience in managing complex client cases

· Experience of building relationships with partner services and other professionals

· Knowledge of issues affecting victims of sexual violence and abuse

· Experience in delivering services in a confidential environment

· Driving licence and access to a car with business insurance

· Knowledge and experience in relation to the Safeguarding of Vulnerable Adults and Children

We're keen to hear from you if you are looking for a new challenge.

In exchange we offer a competitive salary which increases on qualification, 27 days annual leave plus bank holidays and a comprehensive employee wellbeing service.

Our hybrid working policy is based on doing what's best for our clients, our services and our people, so we would expect you to be on site for at least half of your working week.

This role is subject to Enhanced DBS certification and Police Vetting due to the nature of our services. You can find out more about our recruitment of ex-offenders policy by contacting us

Closing date for completed applications is Midnight on 22nd February. If application is successful, interviews will be held W/C 2nd March

Job Types: Part-time, Permanent

Part-time hours: 30 per week

Salary: Unqualified Salary is £20,283 (0.8 FTE) Increasing to £22,783 (0.8 FTE )per annum once qualified 27 days, plus bank holidays, leave per annum, pro rata 

Benefits:

Additional leave

Company pension

Flexitime

On-site parking

Sick pay

Schedule:

Day shift

Flexitime

Tuesday - Friday

No weekends

Work Location; In person, Derbyshire 

Experience: casework , min one year preferred

Application deadline: Midnight 22nd February 2026

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £33,000 - £37,000 depending on experience
Contract Type: Permanent
Hours: Full time (37.5 hours per week)
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
 
Closing date: Wednesday 4 February 2026
 
Interviews will be held on week commencing 16 February 2026
 
No agencies please
 
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
 
This is an exciting opportunity for someone who excels at building strong relationships and enjoys helping shape areas of research. We are expanding our work at the intersection of kidney disease and cancer and need a skilled programme manager to help drive this forward.
 
We are looking for a confident, organised professional to coordinate our new Kidneys and Cancer initiative. You will build strong relationships with researchers and clinicians, manage timelines and activities, support workshops and meetings, and help identify opportunities that accelerate progress. You will communicate complex information clearly, enjoy working collaboratively, and bring a proactive, solutions-focused approach. You may also support additional programmes as they develop.
 
We operate a hybrid, flexible working style and the role is contracted to our Peterborough office. You will also be required to regularly attend external meetings and events.
 
If you are interested in the position, please complete the online application form and submit together with your CV.
 
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
 
About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
 
You may also have experience in the following: Programme Manager, Research Programme Manager, Research Programme Coordinator, Health Research Manager, Clinical Research Programme Manager, Medical Research Programme Manager, Charity Programme Manager, Healthcare Programme Manager, Research Development Manager, Programme Lead (Health or Research), Research Projects Manager, Strategic Research Manager, Research Operations Manager, Charity, Charities, Third Sector, Not for Profit, NFP, etc.
 
REF-225 973

The Operations Director is a  senior leadership role at St Stephen’s, helping turn vision and strategy into effective day-to-day delivery. A highly relational role, combining strong operational leadership with collaboration, trust-building and a genuine care for people. The person we are looking for will lead across people, finance, systems, buildings and operations helping the church respond to the Holy Spirit and deliver our mission well.

At Birmingham Women’s and Children’s Hospital (BWC) Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

The Acquisition & Retention Manager will lead and manage the multichannel donor acquisition portfolio/program within the Individual Giving function at Birmingham Women’s and Children's Hospital Charity.The Charity has been growing its supporter base over recent years and has an ambition to create a step change in our approach and significantly grow our 'Individual Giving' donors and supporters. 

Principle Responsibilities  

The Acquisition & Retention Manager will be responsible for creating and delivering a multi-channel acquisition Retention strategy that fully supports the goals and objectives of the wider Charity strategy.The post holder will develop, manage and grow the existing acquisition program via a range of Digital and Face to Face campaigns utilising third party agencies for Private Site, Door to Door and, telemarketing activities, as well as management of our own onsite Face to Face acquisition team.

The postholder will have substantial experience of working within or managing a successful fundraising acquisition team, with excellent working knowledge of sector practises and channels to ensure best use of budget, ensure a competitive cost per acquisition (CPA), while increasing loyalty, engagement and lifetime value (LTV) among existing supporters.

Please see our job information pack attached for further details on this role.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Acquisition and Retention Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

As Regional Manager for Northern Ireland, you will lead the growth and development of Stand by Me’s presence across the region. You’ll acquire, build and sustain meaningful relationships with churches, trusts, foundations, businesses and individual supporters, inspiring them to join our mission and make a lasting difference in children’s lives.

You’ll oversee our Northern Ireland office and team, ensuring that capacity and strategy are aligned to increase income and child sponsorships. You’ll represent Stand by Me at events, services and conferences, and lead trips to our overseas projects, helping supporters experience firsthand the life-changing impact of their giving.

This is a strategic, outward-facing role for a relational leader who relishes finding fresh opportunities for support, can inspire others, communicate vision with authenticity and grow lasting partnerships.

About the role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.

We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.

Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.

If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.

What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.

What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.

Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.

How to Apply

Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.

Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team. 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Recovery Worker - Female Only

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

Job Title: Female Recovery Worker 

Location: Based within Croydon. Please be kindly aware there is no step free access at this location and some of our other sites.

Salary: £27,000

Shift Pattern: 37.5 hours per week, Monday to Sunday, working 12.5 hour shifts on a rota 08:00 - 20:30, including a break. You may be required to work outside these hours as well as bank holidays in line with the needs of the service.

About the Role

We're hiring a Recovery Worker to join the team in Croydon which is a 24/7 accommodation service which provides high support to females with forensic mental health needs, complex needs and dual diagnosis. In this role, you will be at the forefront of providing person centred support, to help our residents overcome personal challenges, and meet their desired goals/outcomes. You will do this through various support plans and interventions, running and participation of activities, and working alongside various internal and external partners. 

Key Responsibilities Include:

• Being the main support worker for a group of residents, helping to create and update their support and risk plans.
• Plan, run and engage in activities such as games, celebrations, and movies or out of service activities such as planned days out to encourage social interaction while confidently lone working and managing the service.
• Help residents understand their rights, build confidence and become more independent as they return to the community.
• Notice when someone’s mental health is getting worse and take action to stop things from reaching a crisis.
• Follow safeguarding procedures and report any concerns when needed.
• Support residents with taking their medication and keep accurate records. Build good working relationships with colleagues and outside agencies.

About You

We're looking for someone who has a genuine passion and felt purpose to help people who may be facing multiple disadvantages, to contribute towards our mission of empowering independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets. We're looking for someone who is a team player and driven to provide high quality, tailored support to our residents, with the ability to build rapport and trust with others. You will be an effective communicator who can build strong connections with people from all backgrounds, valuing equality, diversity and inclusion. You’ll be compassionate, supportive and empowering, with the ability to form positive and motivating relationships. 

• Due to the nature of the service, it is an occupational requirement that the post holder is female
• Ability to manage own caseload and determine priorities with time management with the ability to use your own initiative
• Experience supporting women with forensic mental health needs, with a solid understanding of risk management, rehabilitation and recovery focused practice
• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Understanding of key legislation and best practice in mental health, safeguarding, and social care.
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.