Care services administration coordinator jobs

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. The Community Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes. 

This is an exciting opportunity for an experienced relationship-builder to lead and grow community fundraising and challenge events activity, helping to raise vital income for The Pepper Foundation.

You will take ownership of a varied portfolio of community fundraising activity, building and developing relationships with volunteers, schools, clubs, local businesses and community groups, while also nurturing existing supporters and creating an excellent experience for everyone who engages with us. You will lead the day-to-day delivery of our community fundraising and challenge events activity, proactively identifying new opportunities, developing a strong pipeline of support and managing your portfolio to grow income and deepen engagement with The Pepper Foundation.

Hours: 30 hours per week (37.5hrs FTE) working from home - applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £25,600 pro-rata (£32,000 FTE)

Key Responsibilities:

Financial

• Deliver or exceed agreed income targets across community and challenge event  fundraising activities.
• Manage agreed budgets for community fundraising activities and challenge events, monitoring income and expenditure and ensuring activity is delivered in line with agreed targets and plans.
• Ensure activities are delivered as cost-effectively as possible, monitoring expenditure and helping to maximise return on investment.
• Develop and refine fundraising products, activities and supporter experiences that put supporters at the centre of what we do and encourage long-term engagement.
• Develop and maintain a pipeline of community fundraising opportunities, identifying prospects, converting enquiries and building repeat support from individuals, groups and local organisations.
• Help convert one-off supporters and new enquiries into repeat fundraising relationships through strong stewardship, follow-up and tailored engagement.

Communication
• Build and develop strong long-term relationships with community groups, schools, clubs and individuals to increase awareness, support and donated income.
• Support and manage key fundraising volunteers to help deliver income and activities.
• Work with the Head of Fundraising and marketing partners to ensure community and challenge fundraising activities are promoted effectively through suitable online and offline channels.
• Confidently communicate the work of The Pepper Foundation and inspire support through a variety of channels, including informal conversations, networking, presentations, written materials, newsletters and website copy.
• Deliver a high standard of donor and supporter care to maximise fundraising potential and encourage long-term support.
• Contribute ideas and content for promotional materials within agreed budgets and timelines.
• Identify and pursue opportunities to broaden participation in community fundraising and increase supporter engagement across the region.
• Proactively identify, develop and secure new community fundraising opportunities with local schools, groups, businesses and supporters to grow income and broaden engagement.
• Ensure relevant staff and volunteers are well briefed on community fundraising activities.
• Always represent The Pepper Foundation positively and professionally.
• Communicate confidently with a wide range of supporters and stakeholders, handling queries and resolving issues in a calm and professional way.
• Work collaboratively with colleagues across the fundraising team to ensure community fundraising activity is aligned with the wider fundraising strategy and income goals.

Management

• Recruit, train, support and motivate fundraising volunteers to help deliver community fundraising activities and events.
• Manage relationships with external suppliers and partners, such as venues and event providers, to support successful delivery.

Planning and Organisation
• Develop and deliver activity, stewardship and campaign plans for community and challenge event fundraising within agreed priorities, budgets and income targets.
• Deliver high-quality fundraising events that raise awareness of The Pepper Foundation across Buckinghamshire and Hertfordshire.
• Use Donorfy, our fundraising CRM, to administer and manage fundraising activity accurately and effectively, working with the Database Volunteer as needed.
• Produce post-event evaluations and recommendations in line with agreed requirements.
• Use insight, pipeline information and performance data to review results, identify trends and recommend improvements to future activity.
• Manage the day-to-day planning and delivery of key events and campaigns, making decisions within agreed plans, budgets and fundraising procedures.

• Take responsibility for health and safety in community fundraising activities, ensuring appropriate risk assessments are completed and relevant fundraising and safety procedures are followed.
• Respond appropriately to unexpected incidents at community fundraising events, following agreed procedures and escalating where needed.
• Take an active role in setting up and clearing down events and community fundraising activities, including periods of standing and occasional unsocial hours.
• Arrange appropriate Pepper Foundation attendance at local community events when needed.
• Manage resources effectively, including volunteer support, to maximise reach, income and engagement.

Reporting

• Produce regular reports on pipeline, activity, outcomes, income performance and learning for the Head of Fundraising, highlighting opportunities, risks and recommendations.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: Monday 13th July 2026 at 5pm

Interview dates: First-round interviews on 22nd and 23rd July with second-round interviews on 29th July 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.

Schools North East is approaching its 20th year as the region’s dedicated, independent voice for schools. Over that time, we have grown into a highly successful, dynamic, and influential charity, representing over 1,150 member schools in the North East and 400 specialist schools nationally. Our reputation as the Voice of North East Schools is firmly established – trusted by our members, respected by policymakers, and recognised nationally.

We are now entering the next phase of our journey and are recruiting a highly motivated Events Manager to join our small but very successful team. This is a diverse and challenging role which offers tremendous opportunity to shape and implement programmes that make a real difference in schools.

It requires someone with strong business acumen who is a target-oriented and driven individual, focused on achieving challenging targets. You must have significant experience in managing a large and successful events programme consisting of a diverse range of physical and virtual events, ranging in size from 20 to 700 attendees. In the academic year 2024/25, we supported over 3000 school leaders from the North East and beyond through our events programme.

You will be joining a small, committed and high-performing team, where people take ownership, work at pace, and care deeply about the difference we make. In return, this role offers a genuine opportunity to shape a key part of the organisation and to play a central role in its future direction.

If you combine strong delivery with curiosity, initiative and the confidence to develop new approaches, we would be delighted to hear from you.

The Role

The Events Manager will work closely with the Directors and Senior Leaders to drive the organisation’s strategic development, financial resilience, and stakeholder relationships. As a key member of the leadership team, you will design and deliver a comprehensive annual events programme that aligns with the charity’s strategic plan and provides tangible support to schools across the North East and beyond. You will play a proactive role in shaping company strategy, contributing to the growth and sustainability of all programmes and activities.

Your primary focus will be the execution of a successful events programme and a robust income strategy for Schools North East. This involves exploring innovative ways to support the organisation’s core projects and representing the charity externally to expand our network of speakers, delegates and commercial sponsors. Working alongside other teams, you will also help grow membership programmes, ensuring the long-term sustainability of both the charity and its trading arm.

Success in this role requires the ability to maintain excellent relationships with existing and potential supporters while driving high levels of engagement across the events portfolio. You will be a confident and highly organised networker, tasked with increasing school participation by actively promoting Schools North East and developing deep links with regional stakeholders.

You will provide Directors with the essential information and capacity needed to focus on overarching strategic priorities, ensuring the events programme remains mission-aligned. By managing the Deputy Events Manager and Event Coordinators, you will ensure the team is equipped to handle the increased scale and complexity resulting from the organisation’s recent growth, delivering high-quality outcomes across all activities.

Join our Team

This is a key role in the organisation, working with a team of similarly motivated and like-minded people with a strong desire to succeed, make a difference and to support education in our region. In your role, you will support and be supported by the wider Schools North East team, which includes a dedicated Events team, Finance & Admin team, Marketing & Communications team, and Policy team.

Key tasks will include, but are not limited to:

Strategy and Development

• Contribute ideas, information and high-level speakers to produce a ‘must attend’ events programme that meets strategic goals
• Represent the charity externally to conduct strategic conversations with members, steering groups and commercial organisations, securing sponsorship and long-term support for the charity’s sustainability
• Oversee the marketing strategy for all events to ensure maximum engagement and brand visibility
• Grow the events programme through online and face-to-face delivery

Financial Management

• Provide Directors with the necessary data to formulate the annual budget and produce timely cash flow projections
• Take full responsibility for project budgets, and support the Business Manager to prepare detailed profit and loss reports for review by the Directors
• Manage supplier and venue relationships, ensuring all contracts and services are delivered efficiently and cost-effectively

Team Leadership

• Line manage the Deputy Events Manager, Events Coordinator (s) and any temporary support staff or interns
• Work as an integral member of a small, senior team, undertaking flexible tasks as required to deliver the overarching aims of Schools North East

Event Delivery and Operations

• Manage the full lifecycle of the events programme, from initial proposal and on-site inspection to final execution
• Ensure all projects are delivered on time and within budget, maintaining clear timelines and priorities across the team
• Oversee all operational and administrative functions to ensure excellent customer service and high-quality delivery across every event

Person Specification

Essential

Strategic & Operational Balance:

Highly organised with an eye for detail and the capacity to pivot between high-level strategy and hands-on operational tasks; organised with an eye for detail.

Collaborative Leadership:

A proactive can-do attitude; able to work independently or as a team lead to achieve shared organisational goals.

Results Driven:

Highly motivated and target orientated, with a genuine passion for making a difference in North East education.

Innovative Problem Solving:

Creative thinker able to articulate new ideas and solve complex, unexpected issues on the spot under pressure.

Stakeholder Engagement:

Excellent communication skills (verbal/written) with a natural ability to build relationships with a diverse range of people.

Senior Event Management:

5+ years’ experience delivering complex, large-scale event programmes from initial concept to final execution.

Income & Growth:

Proven track record in event income generation, including sponsorship, exhibitor sales, and executing effective marketing strategies.

Sector Knowledge:

Understanding of the education system, current policy issues and political developments affecting schools, or the willingness to learn.

Technical Skills:

Proficient in virtual event platforms ie, zoom; CRM systems and G Suite; and, event-specific platforms and AV.

Desirable

Experience in the education, charity, or membership sector