Continuous improvement manager jobs

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

ABOUT THIS OPPORTUNITY

We are looking for an experienced HR Business Partner to support academy leaders and deliver high quality people-focused advice across the Federation.

This is a hands-on role where you will work closely with senior leaders, providing expert advice on employee relations, workforce planning and organisational change. You’ll lead complex casework, coach leaders on effective people management, and support initiatives that improve engagement, wellbeing and performance.

The role involves regular visits to academies, building strong relationships and ensuring consistent, high-quality HR practice. You’ll also contribute to HR projects, policy development and leadership training.

If you’re a proactive, solutions-focused HR professional with strong ER experience and a passion for education, we’d love to hear from you.

MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

• Acting as a trusted HR partner to academy leaders, providing proactive, pragmatic advice on workforce planning, engagement, performance and wellbeing
• Providing expert advice and support to managers on complex employee relations cases, including disciplinaries, grievances, sickness absence, capability management and restructures, ensuring legal compliance and timely resolution
• Coaching and supporting senior leaders to strengthen people management capability and embed best practice, including informal dispute resolution
• Providing expert advice and support to leaders on organisational change, including restructures and TUPE transfers, supporting with managing consultation processes and trade union relationships
• Analysing workforce data and trends to inform HR initiatives such as retention, attendance improvement, and improving the employee experience

For a full list of job responsibilities, please download the Job Pack.

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• Significant experience operating at HR Business Partner or senior HR advisory level within a complex organisation, influencing senior stakeholders
• Proven experience managing complex employee relations cases, including change management and restructuring, with strong employment law knowledge
• The ability to coach, influence and challenge senior leaders with credibility, empathy and professionalism

For a full job specification, please download the Job Pack.

APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact Jennifer Elliott, Talent Acquisition Partner, via email  to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

About Woman’s Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

Background

The lack of recognition of domestic abuse as a mental health issue within the NHS leads to delayed and inadequate support for survivors. This gap in understanding and response often result in survivors only being able to access and receive appropriate care when their mental health deteriorates to the point of requiring secondary mental health services (Women’s Aid 2021).  Meta analysis suggests that CBT, one of the NHS’s most prescribed approaches for mental ill-health, is not the best approach for domestic abuse survivors as it does not recognise and take into account the external factors and dynamics of abuse, specifically power and control, the role of the perpetrator and the resulting trauma for the survivor.

In March 2025, WT published its first major report, ‘Living Without Hope’ which consolidates existing and increasing academic, government and sector research demonstrating the significant impact of domestic abuse on women’s mental health. Outlining the current agency responses at national, regional and local levels and the gaps in provision; the report also makes recommendations for change and improvement across the VAWG and health sectors.

Building on the research highlighted in our ‘Living Without Hope’ report, WT has secured funding to work with key stakeholders in the Royal Borough of Kensington and Chelsea to examine the links between domestic abuse and mental health, the specific experiences of Arab and Moroccan women and their access to safe, appropriate services that meet their needs.

About the Role

We are seeking an experienced arts-based therapeutic facilitator to deliver creative workshops for mothers who have experienced domestic abuse and their children aged 5-12.

The workshops use creative and expressive activities to support emotional regulation, strengthen mother-child relationships, and aid recovery from trauma. Sessions are delivered in a group setting and designed to be flexible, inclusive, and responsive to participants’ needs.

This is a sessional role, ideal for practitioners seeking flexible work alongside other clinical, therapeutic, or creative practice.

Contract & hours: Variable hours, up to 37 workshops per year. Sessional/fixed-term contract (subject to funding).

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

ID: 1659 TESOL/TEFL Teacher

Service: The Language of Food, Food Services Team 

Salary: £28,884 - £31,698 FTE per annum (pro-rata for corresponding part-time hours)

- Additionally, £3,679 Inner London Weighting FTE per annum if London based

- OR additionally, £480 home-based allowance FTE per annum if home based

Location: Either Southend or London (part time role) or both areas (full time role)

Hours: 37 full time covering Southend and London (or 18.5 hours per week part time, covering one of the areas)

Contract: Fixed Term until end of August 2026

Job Summary:­

We are looking for an experienced TESOL/TEFL professional to deliver high-quality English language teaching to adults living in Southend and/or London. The successful postholder will deliver engaging language lessons to groups of adult learners with different levels of English within community venues. The postholder will work closely with other members of Family Action staff, particularly those working in FOOD Clubs/Stores, which support people to maximise their income, learn new recipes and try new foods. The successful candidate will play a key role within the Food Services team at Family Action, supporting individuals to develop their communication skills, confidence, and wellbeing.

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for an experienced TESOL/TEFL Teacher to join a new project called The Language of Food, supporting local people in Southend and London to develop their English language skills.

Main Responsibilities:

The role involves, for instance: planning lessons for groups of adult learners of English, ensuring they meet learners’ needs, learning styles and language level; adapting, where necessary, existing English language materials to meet the needs of each group of learners; delivering engaging lessons, encouraging learners’ participation through demonstrating a positive and enthusiastic approach; and completing learner assessments before and after each programme, as well as monitoring each individual’s learning during the programme. (See JD and Specification for full details).

Main Requirements:

The successful candidate will:

· Have a Dip TESOL/DELTA or other similar level teaching qualification (eg PGCE including a TEFL element)

· Be experienced in delivering TESOL/TEFL sessions to groups of adults, particularly in diverse community settings (eg children’s centres)

· Have demonstrable knowledge of effective language teaching and learning strategies

· Have experience of assessing and monitoring students’ learning

· Knowledge of, or willingness to learn about, food safety and healthy eating

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service at Enhanced level.

(See JD and Specification for full details).

Benefits:

· An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro rata)

· Up to 6% matched-pension contributions

· Enhanced paid sick leave and paid family leave provisions

· Eye care and winter flu jabs vouchers

· Cycle to work scheme

· Investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

Click the “Redirect to Recruiter” link above and fill out our digital application form

Closing Date:  12th February 2026 23:59 midnight

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Louise Reilly, David Underwood or Michael Cowieson.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Are you a Programme Lead who thrives on driving change and delivering meaningful impact? Would you like to use your leadership skills to transform vital services that support older people across the UK?

TPP Recruitment is proud to be working in partnership with a charity that supports the elderly, a national charity focused on improving the lives of people facing financial hardship in later life.

This is an exciting opportunity for a Programme Lead to lead a major organisational development programme, driving service transformation and ensuring that  advice and support services reach more people, more efficiently and effectively.
 
Work setting:London-based / Hybrid (minimum 4 days per month in the office), or Home-based - Quarterly office visits   

Contract: Fixed term until December 2026 Full-time (35 hours per week, 5 days or a 9-day fortnight) | Part-time considered (min. 28 hours per week)
 
 
What’s in it for you?

• ·Competitive salary of £65,678 (London based) / £59,115 (Home-based) - 28 days’ annual leave plus public holidays
• ·Generous pension scheme with life assurance
• ·Excellent learning and development opportunities to support your career progression
• ·Enhanced leave provisions and wellbeing benefits
• ·Flexible and hybrid working – with genuine options to balance work and life

 
This charity embraces agile working and trusts its people to deliver in ways that work best for them.
 
This is a high-profile opportunity to lead an organisation-wide change programme that will help shape the future of support for older people across the UK.
 
As Programme Lead, you will:

• ·Mobilise, organise, and deliver a multi-workstream development programme aligned with Independent Age’s strategy.
• ·Working with the Director of Services and other colleagues, deliver transformational change across people, processes, systems, and culture.
• ·Work closely with the Director of Services and senior stakeholders to design and embed improvements that strengthen service quality and reach.
• ·Manage governance, risk, and reporting while keeping teams motivated and connected.
• ·Establish a framework for continuous improvement, ensuring lasting impact.

 
About you
You’re an experienced Programme Lead who can bring clarity, structure and energy to complex programmes. You understand how to build buy-in, manage multiple priorities, and deliver transformational results.
You’ll bring:

• ·Proven experience leading large, multi-strand programmes or service transformation initiatives
• ·Excellent communication and stakeholder engagement skills
• ·A collaborative and inclusive approach to leadership
• ·Strong organisational, problem-solving, and analytical abilities
• ·A genuine passion for Independent Age’s mission and values
•  

If your experience doesn’t align perfectly with every point but you’re excited about the opportunity, we’d still love to hear from you.
 
Diversity & inclusion
 This charity celebrates diversity and actively encourages applications from people of all backgrounds, experiences, and communities. They are committed to creating an inclusive workplace where everyone feels valued, respected and able to be themselves.
 
 

• Application deadline: Reviewing CV's as they come through
• How to apply 

To apply for the Programme, Lead role, please submit your CV.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title:  Head of Transformation

Department:  Fundraising and Development

Reports to:  Director of Fundraising and Development

Direct reports: None

Location: Lingfield, Surrey

Salary: £65,000 per annum

Hours:  37 hours per week, Monday to Friday

Contract: Permanent

Closing Date:  13th February 2026

Young Epilepsy is committed to safeguarding and protecting all children and young people who access sour services.

As part of our safer recruitment process, online searches will form part of this process. 

An Enhanced Disclosure with relevant Barring Service checks and full referencing will be required before employment can commence.

Your Role

Young Epilepsy is on a bold journey to become a truly technology-enabled charity, harnessing digital innovation to transform the way we work, the services we offer, and the way we engage with supporters, partners, and young people. This role will be at the heart of shaping that future.

As Head of Transformation, you will lead and deliver our five-year transformation strategy, turning ambitious plans into tangible results. You’ll be a senior change leader who can bridge strategy and execution, ensuring that digital adoption, innovation, and cultural change are embedded across the organisation.

You’ll work closely with our Strategy Steering Group and collaborate across Fundraising, Voice & Support, Research, Marketing, and Operations to ensure every part of Young Epilepsy benefits from a more connected, data-driven, and future-ready approach.

This is a rare chance to make a measurable difference to the lives of young people, while building the digital capabilities of a growing UK charity.

We’re looking for someone with a proven track record of delivering strategic programmes, demonstrating expertise in transformation management and cultural change. The ideal candidate will be a visionary, with exceptional collaboration and communication skills.

 What we need from you

You are an inspiring, strategic leader who combines vision with delivery. You have a track record of leading transformation programmes that deliver real, measurable change, ideally within a charity, public sector, or mission-driven organisation. In the role you will:

• Lead and deliver the overall 5-year transformation strategy ensuring programmes are on time, on budget, and deliver measurable impact.

• Turn vision into action — translating strategic goals into practical, deliverable projects that improve reach, efficiency, and outcomes.

• Champion a digital-first culture — embedding technology, data, and AI into service delivery, supporter engagement, and operational processes.
• Analyse current business processes to identify opportunities for automation, simplification and improved impact
• Develop plans to implement and drive organisational change, including adoption of digital and the use of AI
• Collaborate with programme managers and cross-functional teams to ensure projects align with strategic objectives, resources are used efficiently, and capacity is maximised

• Develop a monitoring and evaluation framework, to track progress, measure success and inform continuous improvement.

• Lead change management, supporting teams through transformation and building internal capability for innovation.
• Identify and mitigate risks and obstacles that may impede the success of the strategy

 Your benefits

• Comprehensive training and professional development opportunities
• Generous annual leave
• Occupational pension scheme
• Subsidised dining room
• Your Rewards, giving you access to nationwide discounts and benefits
• Free parking on site
• We are accessible by bus, by train via the East Grinstead branch of the Oxted Line and by car

About us

Epilepsy can be one of the most frightening and isolating conditions a child can experience. The loss of any sense of safety, trapped in an unpredictable world, not knowing when their next seizure will happen, where it will happen, who will be there and if they will be hurt.

Living in this unpredictable world takes its toll on a child’s physical and mental health, as well as impacting their education and social life. It can limit opportunities for the rest of their life.

Children with epilepsy have a right to be heard. We are here for them.

Together we can create a society where children and young people with epilepsy have a voice and can live happy, fulfilled lives. Through research that improves diagnosis and treatments, campaigning for children’s rights, and providing innovative tools, information, and practical support for living day-to-day life.

 No agencies please 

Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.
Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).

If you do not hear anything within two weeks of the closing date, please assume you have been unsuccessful.  We reserve the right to close the job advert earlier than publicised should we receive a high volume of interest. 

Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).

Let’s Talk About Loss is delighted to be recruiting a part-time Charity Lead to guide us through an important transition period.

Founded in 2018, Let’s Talk About Loss supports young adults aged 18–35 who are bereaved, creating safe, supportive spaces to talk openly about grief. We are a small, values-led charity with a national reach, built on the power of community, peer support and shared experience.

This role has been created as maternity cover and will play a crucial part in delivering Year 1 of our new 2026–2029 strategy. We are looking for someone who can bring steadiness, organisation and care , ensuring our services continue safely and consistently, income generation is secure, and governance and safeguarding remain strong.

This is a delivery-focused leadership role, not a growth or expansion post. It would suit someone who enjoys rolling up their sleeves, working closely with trustees and volunteers, and taking responsibility in a small organisation — for example, someone looking to grow their leadership experience, or to step sideways into a values-led role with real responsibility.

Role snapshot

Salary: £14,352

Hours: 56 hours per month (2 days) 

Contract: 12 month fixed-term contract (Maternity Cover)

Location: Remote working (UK-based)

Reporting to: Board of Trustees 

What we’re looking for

We’re looking for someone who:

• Is motivated by our vision that no young griever grieves alone, and brings care, integrity and compassion to their work.

• Is highly organised and delivery-focused, with a strong ability to prioritise, follow through and manage competing demands in a part-time role.

• Has hands-on experience of income generation, particularly grant fundraising and reporting, and is confident overseeing budgets and cashflow.

• Is comfortable working closely with trustees and volunteers, providing clear information and support to enable good decision-making and safe delivery.

• Understands the importance of safeguarding, inclusion and accessibility in community-led or peer-support services.

• Brings a calm, reliable and practical approach, particularly during periods of change or transition.

Please consult the job description for further information on the role responsibilities, and the skills and experience you'll need. We have also created a Candidate Information Pack with more information about Let's Talk About Loss. 

We look forward to receiving your application!

Contract Type: Permanent 

Location: Lancashire

Assessment Cente: 24th of February in-person

Are you ready for an adventure-filled role that makes a real difference? As a Youth Development Lead, you can expect to spend four days a week outdoors, delivering life-changing programmes to vulnerable young people, rain or shine. With activities like bushcraft, paddling, climbing, and hill walking, you’ll use your skills to inspire confidence and build resilience. Your hands-on approach will help break down barriers and empower young people to reach their potential.

Ideal candidates will have experience working with vulnerable individuals and delivering outdoor learning programmes. While your week will be spent mostly delivering sessions outdoors, expect one day a week at a desk planning sessions and recording data. If you thrive in dynamic environments and are passionate about supporting young people through meaningful, adventurous experiences, we want to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Youth Development Leads? 

Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Position

MSF UK is looking for a creative and collaborative Multimedia Producer to join the new (and growing!) Brand and Content team. This is a fantastic opportunity to work with passionate and talented colleagues in a fast-paced environment, producing social media and digital content that builds awareness, raises money, inspires action and sounds the alarm for the world's biggest medical crises. As the ideal candidate, you'll have stellar video production skills with motion graphics experience, backed up by strong digital design capabilities. You'll bring energy and a bucket load of creative ideas and you'll help coordinate cross-channel teams to deliver outstanding communications.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in London Office (Wednesdays and Thursdays)

Salary: £40,682.16- £49,722.64 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

Creative ideation and production of high performing, short form native social media content (paid and organic, with a focus on video) in collaboration with the social media team; translating and evolving the brand into a strong social media identity; project management support for cross channel content projects. This role is ideal for someone who has a background in design, video production and motion graphics with an instinct for good storytelling and experience in applying both to short form social media and digital advertising content production.

Content creation will predominantly focus on adapting content sent by international teams for the UK social media environment and UK brand, working with content from our database and shooting with teams in the UK office. There will also be opportunities for feeding into briefs for UK driven story collection and working with the materials collected to develop brand focused impact content. 

Knowledge, Skills & Experience:

Essential

• Strong design and visual identity background, with proficiency in motion graphics and basic illustration and animation,
• Expert in Adobe Creative Cloud (After effects, Animate, Premiere Pro, Photoshop, Illustrator, InDesign) 
• Proven experience of developing ideas for, and producing native social media content that both holds attention and reinforces a consistent, professional brand personality identity
• Strong digital marketing and communications understanding 
• Ability to translate and evolve brand guidelines in a social media context 
• Experience creating engaging title sequences, idents, transitions, basic illustrated animations, kinetic typography, moving infographics and basic visual effects for digital and video content 
• Lives and breathes social media, keeping up to date with trends and experience developing content that allows brands to capitalise on them in an authentic way
• Strong understanding of audiovisual storytelling 
• Strong and versatile portfolio showcasing design and video production skills and creativity, particularly in short form, vertical video channels 
• Proven ability to adapt visual style and tone to suit a wide range of audiences, formats and disciplines 
• Strong creative skills including comms and content idea generation, problem solving, storytelling – be an ideas factory!
• A source of inspiration and creative education for others, particularly around social media creative 
• Flexibility and ability to work under very tight deadlines 
• Proven ability to manage projects independently 
• Commitment to the aims and values of Médecins Sans Frontières 
• Highly experienced in the practical use of personal IT equipment and Microsoft Office 365 suite.
• Highly experienced in effectively collaborating and communicating within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer 
• Excellent interpersonal skills and ability to work cooperatively in a dynamic but complex organisation 

Desirable 

• Proficient in camera operation/lighting/sound 
• Understanding of accessible/inclusive design principles and experience of implementing accessibility guidelines 
• Comfortable taking a brief but also supporting non-comms/content experts to express their design needs and draw out the information you need to get a clear brief 
• Experience of collaborative workflow and asset storage systems 
• Sound project management and workshop facilitation experience 
• Good knowledge of world affairs and a demonstrable understanding of and commitment to humanitarian issues.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

HOW TO APPLY

Please check that you have included the following in your application:

• An up-to-date CV 
• Letter of Motivation, which is a supporting statement demonstrating how your skills and experience position you to meet the key accountabilities of the role 
• Links to your portfolio or examples of your work – please include full links rather than hyperlinks 

Incomplete applications will not be considered. We encourage early applications as we reserve the right to close applications before the advertised closing date, or if a suitable candidate is found.

Recruitment timetable:

• Closing date for applications: 19 Feb 2026
• Pre-screening Task: Candidates who are longlisted will be invited to complete a pre-screening task designed to assist us in shortlisting.
• Interview: Week commencing 2 March 2026
• Projected start date: as soon as possible

Chief Executive - Help & Care
Location: Home-based within easy reach of Dorset (regular travel across the region)
Salary: circa £85,000 per annum
Contract: permanent, either full-time basis (37 hours per week) or part-time (30 hours per week). We are happy to discuss flexible working arrangements for part-time hours, including how these are worked across the working week.

Are you an innovative leader who will put communities and social justice at the heart of transforming how health and social care is delivered in Dorset and the south of England?

Help & Care has been supporting communities across Dorset and the south coast since 1985. We deliver person-centred services that promote dignity, independence and connection - from dementia coordination and health coaching to our award-winning Roots gardening programme and social prescribing partnerships. Working with over 25 partners across health, housing and the voluntary sector, we co-produce services that make a real difference to older people, those with long-term conditions, carers and people at risk of isolation.

As our new Chief Executive, you will collaborate with a dedicated Board and a strong, highly motivated team focusing on the following key areas of responsibility:

• Strategic leadership: Define an ambitious, values-led strategy and deliver it, securing long-term impact alongside sustainable financial growth.
• Values leadership: Place Help & Care’s values - social justice, innovation, personal and collaborative - at the heart of decision-making and model them through visible leadership.
• Growth & income diversification: Lead business development to diversify income streams, winning commissioned contracts and developing social-enterprise opportunities to reduce reliance on public commissioning.
• Partnerships & advocacy: Strengthen and sustain senior-level relationships across the NHS, local authorities, commissioners and the voluntary sector; represent Help & Care across systems, media and stakeholder networks.
• Service quality & impact: Embed rigorous monitoring and evaluation so outcome evidence drives commissioning decisions, improves financial performance and enhances the organisation’s reputation.

• People leadership: Inspire, retain and develop a high-performing, compassionate leadership team and workforce, focused on talent development, wellbeing and accountability.
• Governance & financial stewardship: Provide the Board with timely, high-quality reporting, oversee financial recovery or sustainability plans as required, and ensure robust risk, compliance and governance arrangements.

Who you are:

• An experienced CEO or senior director from complex, multi-service health, social care or community organisations, with experience of developing and delivering multi-agency contracts.
• Proven track record of securing commissioned contracts, leading tendering and contract oversight, and developing income diversification, including social-enterprise opportunities.
• Comfortable driving strategic transformation and financial sustainability, with demonstrable expertise in strategic financial management.
• A values-led, collaborative and visible leader with high emotional intelligence and resilience, committed to social justice, person-centred practice and co-production; an effective public representative and mentor.

Why Help & Care?

• Lead a highly respected regional provider with an outstanding track record of co-production and innovation.
• Shape an organisation poised for growth and greater regional influence.
• Hybrid, home-based working, regular travel across Dorset, and the chance to safeguard vital services for local communities.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence

Closing date for applications: 9am, Monday 23rd February 2026. Interviews and assessments on 3rd, 4th and 5th March.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Call for Expressions of Interest

School Eye Health Rapid Assessment (SEHRA) Scoping Consultancy 

Anticipated timeframe: An initial 7‑day engagement, with the potential to extend up to 6 months.

Location: Nairobi, Kenya

Budget: To be discussed at interview

Start date: The consultant is expected to be available to start on or around 2 March.

Background

Sightsavers, in partnership with the Ministry of Health and Ministry of Education, is implementing a two‑year intervention – the Boresha Macho Project – which aims to strengthen and integrate refractive error services across all levels of care in Kenya. The goal is to build sustainable systems, support long‑term government investment, and contribute to the WHO’s global eye‑care target of achieving a 40-percentage point increase in effective refractive error coverage (eREC).

As part of this intervention, the project will deliver evidence‑generation and learning activities to support accountability, transparency, and continuous improvement. This includes assessing the eye‑health needs of school‑aged children and evaluating compliance with the use of corrective glasses, with the findings informing the planning and monitoring of integrated school eye‑health programmes in Kenya. In line with this objective, Sightsavers intends to conduct a School Eye Health Rapid Assessment exercise in Makueni County, one of the six designated project implementation areas.

What the project will focus on: School Eye Health Rapid Assessment (SEHRA)

The Scoping Module of SEHRA identifies any policy, system or service‑delivery barriers that may affect the implementation of a school eye‑health programme and determines whether conditions are suitable for conducting a full SEHRA. It can be applied at national, sub‑national or district level, and is particularly relevant for public‑sector planning where school eye‑health is integrated into wider health and education systems.

Responsibilities
 

The consultant will support the initial Scoping Module of the School Eye Health Rapid Assessment (SEHRA), which examines the policy, institutional and service‑delivery environment for school eye‑health programmes in the intervention area. This includes reviewing existing school eye‑health activities, sectoral legislation and strategies, institutional structures, human resources, supply chains for glasses and equipment, and cross‑cutting barriers that may affect service delivery. In line with this, the consultant will:

• Conduct an exploratory desk review using key search terms relevant to each SEHRA module component, bookmarking relevant sources and collating documents into organised sub‑folders.
• Review identified sources to build an overall understanding of the policy, strategy, institutional and service‑delivery context for school eye health in the intervention area.
• Produce clear notes highlighting areas requiring deeper exploration through key informant interviews (KIIs) and focus group discussions (FGDs).

This assignment is expected to take no more than seven days, culminating in a desk‑review report summarising findings and recommending areas for further investigation.

Timeline

The consultancy is expected to begin on 2 March, and the consultant must be available to start on or around this date. The initial assignment will span seven days, during which the desk review should be completed and the corresponding report submitted. Depending on project needs and satisfactory delivery, the consultancy may be extended for up to six months.

Skills and Experience

The consultant should bring strong experience in school eye health, public health, or education‑sector systems, with the following expertise:

• A solid understanding of Ministry of Health and Ministry of Education policies, strategies, institutional arrangements, and service‑delivery structures.
• Proven experience conducting desk reviews, key informant interviews (KIIs), and focus group discussions (FGDs).
• Working knowledge of programme development at national or sub‑national level, particularly in eye health, school health, education systems, and related organisational structures.
• Demonstrated experience in qualitative and quantitative research, including the ability to produce clear, analytical programme reports—ideally within the eye‑health sector.
• Credibility and familiarity with national eye‑health bodies, leading eye‑health organisations, and/or national education institutions.
• Sufficient clinical understanding to interpret school eye‑health issues and engage effectively with technical informants.
• Ability to work independently or as part of a local health or social‑policy research organisation.

Payment Terms

The agreed budget will be discussed at interview.

Next Steps

To express your interest to undertake this assignment, please read the complete ToR, and complete our Expression of Interest (EoI) which can be found via the application link by Thursday, 12 February 2026.

The EoI response should include a proposed workplan and indicative budget, including daily rates for the assignment and any other anticipated expenses.

Interested bidders are also requested to include an example of previous similar consultancy work.

The deadline to submit your EoI is Thursday, 12 February 2026 at 23:30pm GMT UK.

Please note: We intend to conduct on site interviews at the Kenya country office week commencing 16th of February 2026 onwards. The interview will last up to one hour and will be the only stage in the recruitment process.

Please note due to the high volume of applications it is possible, only successful applicants will be contacted. We reserve the right to close this ad early.

Selection Criteria:

Sightsavers is committed to running a fair and transparent tender process, and ensuring that all bidders are treated and assessed equally during this process. Bidder quotation responses will be evaluated against Essential Criteria, Capability Criteria, Sustainability Criteria and Commercial Criteria.  These criteria have been especially created to help SCI determine which bidder is able to offer the best quality and most commercially competitive solution to meet our needs and deliver the most effective programming to our beneficiaries.

A place to create moments that matter

Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.

You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.

You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.

By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.

Salary

The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.

REF-226 303

The Operations Director is a  senior leadership role at St Stephen’s, helping turn vision and strategy into effective day-to-day delivery. A highly relational role, combining strong operational leadership with collaboration, trust-building and a genuine care for people. The person we are looking for will lead across people, finance, systems, buildings and operations helping the church respond to the Holy Spirit and deliver our mission well.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Senior Community Action Worker

Salary: £30k per annum

35 hours per week (flexible)

25 days A/L pro rata + contributory pension scheme

Birmingham Settlement is recruiting a Senior Community Action Worker to help us grow and offer more to the communities and people we serve.  Mainly based at our Sports & Community Centre (SCC), the role will help to develop, lead and manage activities that support individual and community leadership, voice and engagement in line with individual, community, and funder needs.

The role will focus on the overall management and development of the Settlement’s Sports & Community Centre to encourage active living, offering a diverse range of opportunities and learning activities to encourage physical health and wellbeing including partnerships and greater use of site facilities – the sports pitch, the gym, halls and large outside space as detailed in the job description.

An open mind, adaptability and a willingness to work flexibly along with excellent customer care skills are standard requirements that we must all always adhere to.

For an informal discussion about the role call Alex Howell. 

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH 

Closing date: 5pm Thursday 26th February 2026

Interviews: Friday 6th March 2026

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

High Trees is seeking a Youth Employment Support Service Coordinator for our Build Your Future programme. Build Your Future is a targeted youth employment project supporting young people aged 16–24 who are not in education, employment or training (NEET). The project provides holistic, person-centred support combining outreach and engagement, pastoral support, employability skills development and progression into education, training or work.

The project is primarily delivered in-house by High Trees, working in partnership with other local delivery partners. Build Your Future focuses on young people facing multiple barriers, including care-experienced young people, migrants and refugees, young people with SEND, and those experiencing social or economic exclusion.

The Build Your Future Project Coordinator plays a central role in ensuring the effective day-to-day delivery of the project. Working closely with High Trees delivery teams and partner organisations, the postholder will coordinate outreach and engagement activity, support the provision of high-quality pastoral support for young people, and ensure strong project coordination, monitoring and reporting.

This role will suit someone who is highly organised, collaborative and passionate about supporting young people facing multiple barriers into education, training and employment.

The role requires a balance of coordination, communication and relationship-building skills. You will work closely with colleagues across Employment & Careers and Children, Young People & Families teams, as well as with delivery partners, to ensure Build Your Future is delivered to a high standard.

The post holder will also play an important role in monitoring and evaluation, maintaining accurate records and supporting reporting requirements linked to external funding.