Directorate support officer jobs

Join RUHX – Be part of something extra extraordinary.

At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.

RUHX are seeking a motivated and collaborative Charity Impact Manager to lead our internal grants programme and ensure that charitable funds deliver measurable impact for patients, families and staff.

You will play a key role in implementing our new grant‑making system to strengthen monitoring, compliance, approvals and financial forecasting across all restricted and unrestricted funds. Working closely with clinical, operational and fundraising teams, you will help shape a strong pipeline of strategically aligned projects and support the delivery of donor‑funded initiatives, including restricted grants and major donor commitments.

This is an exciting opportunity for someone with strong analytical skills, excellent relationship‑building capability, and a passion for improving patient and staff experience through effective, transparent and high‑impact charitable investment.

Main duties of the job

No two days in our team are the same. In this role you will spilt your time working onsite in the office in Bath, so that you can meet clinical colleagues across the hospital, with opportunities to work flexibly from home.  You will have a varied role which involves managing a wide range of duties and tasks including.

• Lead the RUHX internal grants process, ensuring all charitable expenditure is compliant and aligned to strategic priorities and donor intent.
• Support the implementation and management of a new grant‑making system that tracks assessments, approvals, expenditure, commitments and fund forecasting.
• Build strong relationships with RUH teams to encourage and support high‑quality, high‑impact grant applications.
• Work with the Development Team to deliver and monitor donor‑funded and restricted‑grant projects, ensuring accurate reporting for stewardship.
• Lead impact measurement and evaluation across all funded projects, producing clear and engaging reports for governance and donors.
• Monitor fund utilisation, project progress and risks, providing regular updates to senior leadership and the Charities Committee.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We’re looking for a strategic and dynamic marketing leader who is an expert at inspiring support and significantly growing income through Individual Giving or Direct Marketing programmes. The Head of Supporter Experience and Marketing is an exciting new role at Mary’s Meals UK, driving income and deep support for our school meals programmes through the development of warm supporter communications and excellent supporter care.​​

​The role will lead a newly formed team, therefore the successful candidate must have a brilliant track record of managing, inspiring and empowering teams to build a strong culture and create momentum against key objectives. You are someone who cares deeply about the people you lead and believe that how things are done is just as important as the end results.​​

The core focus is to lead the creation of holistic and dynamic supporter journeys, in collaboration with Growth and Partnership and Creative Communications colleagues, that deepen the connection with our supporters, reinforces the impact of their support, and builds lifelong support.​

In the marketing space, you’ll oversee the strategic direction and impact of our email and direct mail communications, with a focus on generating income, strong ROI and engagement. ​The Head also leads the Supporter Experience (supporter care) team who enhance supporter retention and satisfaction by ensuring supporters can easily contact Mary’s Meals, receive a warm and personal experience that aligns with the Mary’s Meals values, and process and acknowledge donations effectively.​​

We’re looking for an energetic leader who thrives on working in a fast-paced environment, juggling multiple priorities while always keeping an eye out for incredible opportunities to grow supporter income and engagement. ​​

Innovative, agile and entrepreneurial – you’ll ensure that growing Mary’s Meals’ mission with urgency and passion, remain central to all Supporter Experience and Marketing work, while remaining true to our values and mission.​
 

Please follow instructions on the Charity Job website and you will be redirected to our website.

Applicants must hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Wednesday, 18 March 2026.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Context

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters.

This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have.

Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. Legacy giving is a critical part of our long-term sustainability, and this role is central to embedding a culture of legacies across the organisation. We’re at the early stages of our legacy programme, so this role presents a real opportunity for someone to grow and develop a successful income stream, as well as ensuring our supporters have meaningful opportunities to make a lasting impact.

About the role

The Senior Legacy Manager will lead the development and delivery of London’s Air Ambulance Charity’s legacy programme, ensuring legacy giving is embedded across fundraising and marketing activity and is front of mind across the organisation.

This role is responsible for managing our legacy marketing programme, working closely with the marketing team to deliver compelling, sensitive and effective activity. The postholder will also oversee our outsourced legacy administration partner, ensuring legacy gifts are processed efficiently, compliantly and in line with best practice, through regular performance monitoring and review.

Working across the Fundraising and Marketing Directorate, the Senior Legacy Manager will champion legacies as a vital form of support, collaborating closely with all teams in the directorate. This will include working with the major donor team to identify and develop high-value legacy opportunities and supporting the community engagement team to integrate in-memory and legacy messaging into the community talks programme and engagement activity within the community.

The role also plays a key part in connecting our legacy and in-memory programmes, working with the community engagement team and the Deputy Director to develop a joined up in-memory strategy that ensures a coherent and compassionate supporter experience.

About the person

You’ll be an experienced and confident legacy fundraising professional with a passion for building long-term impact. You’ll be a strong collaborator who can influence across teams and seniority levels, and a persuasive advocate for the importance of legacy giving. You’ll combine strategic thinking with hands on delivery, ensuring legacy activity is well planned, insight led and supporter centred. Comfortable working across disciplines and a self-starter, you’ll play a key role in embedding a culture of legacies across London’s Air Ambulance Charity.

Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.

We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Closing date for applications: 9:00 on Wednesday 25th March 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Location: MSSC National Support Centre, London, SE1 7JY

Contract: Full-time, permanent

Salary: Up to £80,000 gross per annum, depending on experience

Closing Date: 22 March 2026

Are you looking for a new challenge where you can have a positive impact on the lives of young people? We’re looking for an exceptional leader with significant experience of youth, volunteering, safety and business support.

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure, while also enabling seafarers and maritime professionals to realise their potential through learning and career development.

Thousands of young people take part in Sea Cadets activity every week. We want to reach thousands more. We have a strong vision and are on the cusp of rolling out a new multi-year growth strategy to meet the growing demand for what we provide for young people. We aim to equip them to achieve their potential and thrive in a rapidly changing world. We are immensely proud of the breadth, quality and safety of activities we offer to young people.

We are looking for an exceptional individual who wants to be at the heart of this project to reach more young people through our extraordinary, highly skilled volunteers. This individual will drive quality and consistency across everything we do.

About the role

The Director of Young People, Volunteer & Business Support is a full-time employee of Marine Society & Sea Cadets (MSSC) and reports to the Chief Executive Officer. The post holder is a member of the MSSC Senior Management Team. The post is based at the National Support Centre in London but will require some travel, mostly within the UK, in order to fulfil the responsibilities of the role. The nature of the role will also involve occasional evening and weekend work.

Responsibilities

• Growth, Development & Outreach
• Health, Safety & Environment
• Young People Support & Safeguarding
• Volunteer Support
• Business Support & Legal
• Policy & Impact

Requirements

Knowledge and understanding of health and safety

Knowledge and experience of managing youth safeguarding issues

Knowledge and experience of volunteering and volunteer management

Experience of leading management processes, compliance, assurance and driving change

Experience of leading a large team with strong people management capability and driving high performance including remote management

For further information, please download the . If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles (minimum 2 days per week in the London office)
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with one-to-one counselling
• Employee development

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Are you an organised and proactive events professional with a passion for creating high-quality supporter experiences?
From intimate cultivation dinners to flagship stewardship moments, our high value events play an important role in building meaningful relationships with our most committed supporters. We’re looking for an exceptionally organised High Value Events Assistant to play a key role in supporting the delivery of this varied and ambitious programme.

What does this role do?
As High Value Events Assistant, you will:

• provide high-quality administrative and delivery support across a portfolio of flagship, bespoke and stewardship events for high value audiences.
• manage guest lists, invitations and RSVPs, ensuring accurate data handling and a seamless supporter journey.
• support the development of event content and collateral, including liaising with internal teams and sourcing compelling case studies.
• research and liaise with venues and suppliers, source prize donations and support event logistics to ensure smooth delivery.
• lead on the organisation of regular internal events, including the annual departmental conference.
• take responsibility for delivering a small number of supporter engagement events, working with major donors and corporate partners where appropriate.

Interviews for this role are provisionally scheduled for Tuesday 31st March and Wednesday 1st April 2026 and will take place on Teams.

Could this be you?
To be successful in this role, you’ll have experience in events, administration or team support, ideally within the charity, fundraising or corporate sectors. You’ll be highly organised, detail-focused and confident managing multiple priorities in a fast-paced environment. You’ll bring strong communication skills, sound judgement and a proactive approach to problem-solving. Most importantly, you’ll be motivated to contribute to impactful events that support the mission of Dogs Trust.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Salary: £38,000-£40,000 per year

Contract Type: Permanent

Location: UK (minimum 2 days per week in the London office)

Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours

Reporting To: Head of Marketing and Communications 

HOW TO APPLY

Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by midnight on 7th April via the Workable link.

In your covering letter, please demonstrate your motivations for applying to the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description.

We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates should also explain how and why they used them.

Candidates who applied during the previous recruitment round, and have not gained significant new experience since then, will not normally be reconsidered for this position.

INTERVIEW STAGES

The selection process will consist of three stages (dates will be confirmed with shortlisted candidates):

• First-round interview w/c 13th April 
• Second-round interview w/c 20th April 

Candidates will be asked to prepare a presentation (10–12 minutes maximum) on a strategic partnership communications plan. Candidates should allocate no more than 3 hours to prepare this task.

• Final interview with the CEO w/c 27th April 

ABOUT THE ROLE

Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work and partnerships continue to grow, so does our ambition to tell powerful stories that shine a light on the barriers young people face, champion solutions, and inspire meaningful action. 

The Communications Manager will be central to this mission, leading high-impact communications across brand and corporate partnerships, media, and talent to amplify Mission 44’s visibility and impact. This is a unique opportunity to collaborate with global brands like Formula 1, lululemon, Hot Wheels, and HP on bold campaigns that drive real change for young people.

The role will lead and manage communications across Mission 44’s brand and corporate partnerships, acting as the primary contact and fostering long-term, trusted relationships. The role will develop and execute integrated communications plans, deliver compelling storytelling, and collaborate with internal teams and partners - including Lewis Hamilton Ventures - to amplify impact, drive engagement, and support organisational objectives.

The role also supports media relations, managing the day-to-day delivery of our media agency partnership to secure high-quality coverage, and playing a central role in talent engagement, connecting key talent to meaningful campaigns and moments that elevate Mission 44’s mission globally. 

Requirements

BRAND & FUNDRAISING COMMUNICATIONS (70%) 

• Manage communications across Mission 44’s portfolio of brand and corporate partners, serving as the primary contact.
• Build and maintain trusted, long-term relationships with partners to strengthen engagement and impact.
• Develop and implement integrated communications plans (owned, earned, paid and shared) that support brand growth, income generation and organisational objectives.
• Identify and deliver compelling storytelling opportunities that highlight shared initiatives and drive visibility of the partnership. 
• Collaborate closely with Events, Partnerships, and Philanthropy teams to create donor-facing materials, campaign messaging, and communications support for key activities and moments.
• Work in partnership with Lewis Hamilton Ventures to maximise strategic partnership opportunities and amplify Mission 44’s impact.

MEDIA RELATIONS (20%)

• Account manage the day-to-day relationship with Mission 44’s media agency, ensuring the delivery of high quality media coverage (reactive and proactive) to meet organisational objectives.
• Build and maintain strong relationships with journalists and key media contacts where necessary. 
• Monitor, evaluate and report on media coverage and performance, delivering regular insight and recommendations to the senior leadership team.
• Support crisis communications and reputational risk management as required.
• Work closely with the founder’s brand and communications team on joint high-profile press moments.

TALENT ENGAGEMENT (10%) 

• Support talent engagement including strategy development, recruitment and ongoing engagement.
• Work cross-teams to identify and deliver opportunities for talent involvement across communications, fundraising, campaigns and partnerships.
• Support key moments where talent can meaningfully amplify Mission 44’s mission and impact.
• Monitor, evaluate and report on talent engagement activity to inform future strategy.

ABOUT YOU: SKILLS AND EXPERIENCE

ESSENTIAL 

• Experience in the non-profit, social impact, or corporate social responsibility sectors.
• Proven minimum 5 years experience working across communication channels (owned, earned, paid, and shared).
• Proven experience developing and delivering communications in collaboration with brands and corporate partners that support income generation, strengthen brand visibility, and advance organisational objectives. 
• Strong written and verbal communication skills, with the ability to craft compelling storytelling for diverse audiences.
• Ability to build and maintain trusted, long-term relationships with corporate partners and media.
• Strong project and stakeholder management skills, managing multiple campaigns and priorities simultaneously.
• Analytical skills to evaluate communications impact, provide recommendations, and optimise strategies.
• Confident engaging with high-profile partners, media, and talent - adapting to different situations 

DESIRABLE

• Experience working with global or high-profile brands.
• Experience working with high-profile talent
• Experience supporting crisis communications and reputational risk management.
• Background in event communications, stakeholder engagement, or collaborative campaign delivery.

PERSONAL QUALITIES  

• Passionate about creating a fairer, more inclusive, more compassionate future for young people around the world 
• Strategic thinker with creative storytelling and problem-solving skills
• Highly organised and proactive in managing complex projects
• Collaborative, able to work effectively across teams and with stakeholders
• Solutions-oriented, with the confidence to propose bold ideas
• Committed to embedding equity, diversity, and inclusion in all work
• Resilient with demonstrated ability to work in a fast-paced environment.

Benefits

• Enjoy 28 days annual leave, plus a day for your birthday
• Use our cycle-to-work scheme and free gym access
• Save for retirement with our generous pension package
• We finish every Friday at noon in August
• Optional health insurance and acccess to an EAP
• Professional development budget of £1k
• Unlimited volunteering leave, as agreed with your manager
• Wellbeing allowance to spend in whatever way works for you
• Competitive parental leave package

Job Title: EA to the Chief Executive

Location: Guildford/Hampton, TW12 3RA (3days/week, hybrid working pattern)

Contract: Permanent, Full Time 37.5 hours

Salary: £34,458 - £44,500 per annum

Closing date: 22/03/2026

MLC Partners is delighted to be supporting Shooting Star Children’s Hospices with the appointment of an Executive Assistant to the CEO. Shooting Star Children’s Hospices is a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families across Surrey and London. In this pivotal role, you will provide high-level executive and governance support to the CEO, Directors’ Team and Board of Trustees, ensuring leaders are organised, informed and enabled to perform at their best.

Key Responsibilities:

• Proactively manage the CEO’s complex diary, inbox and communications, ensuring priorities are met.
• Draft, collate and coordinate high-quality papers, briefings and key documentation.
• Provide governance administration for the Board of Trustees and sub-committees, including agendas, papers and minutes.
• Act as a key point of contact for Trustees, supporting recruitment administration, compliance checks and mandatory training.
• Coordinate meeting logistics end-to-end (venues, packs, actions), ensuring smooth delivery and timely follow-up.
• Maintain accurate, confidential records and effective filing systems (manual and digital).
• Support policy review tracking and ensure governance information remains current.
• Support internal and external communications on behalf of the CEO and Directorate.

 About You:

• Significant experience as an Executive Assistant / PA supporting senior leaders in a busy, complex organisation.
• Confident managing demanding diaries, sensitive correspondence and competing priorities.
• Strong experience producing high-quality papers and taking clear, accurate minutes.
• Governance exposure (board/committee support) is highly desirable.
• Exceptionally organised with strong attention to detail and the ability to work autonomously.
• High levels of discretion, professionalism and sound judgement when handling confidential matters.
• Strong written and verbal communication skills with confidence engaging senior stakeholders.

This is a fantastic opportunity for an experienced Executive Assistant who wants to play a key role at the heart of a purpose-driven organisation making a real difference to children and families.

For a confidential discussion, please reach out to Briar at MLC Partners.

Please note: Clinks would welcome the opportunity to discuss potential secondments from locally or regionally based voluntary organisations. 

About Us

Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families. Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives. 

Job purpose 

To identify, communicate and engage with the range of voluntary sector organisations working with individuals and their families within the CJS across a geographical area ensuring Clinks provides effective support to help voluntary organisations better meet their aims. To enable Clinks to share information about the sector with HMPPS and other stakeholders

Job summary 

This role will increase awareness and understanding of the criminal justice voluntary sector operating within across the Midlands area. The post holder will undertake an initial analysis project to identify place-based voluntary sector organisations and the range of, and types of services and support provided to people in contact with the criminal justice system and their families. They will identify place-based needs and lead on the collation and sharing of information across the Clinks team and with stakeholders, to highlight the challenges and opportunities. The post holder will need to build new, and nurture existing relationships, with key partners and a range of agencies across sectors.

The post will work within the Area Engagement & Partnerships Directorate and with other Clinks’ staff to identify new members and engagement opportunities, deliver events and training, and provide opportunities to support the capacity and capability needs of the voluntary sector, with a focus on place-based small and specialist organisations working in the CJS.

The post will deliver activity to meet funder requirements, aims and objectives.

Reports to: Area Engagement and Partnerships Manager

Responsible for: N/A 

1. Duties and key responsibilities 

Area Engagement and Impact 

• Identify and increase awareness of voluntary sector organisations based in the Midlands, the range of and types of services and support provided to people in contact with the criminal justice system and their families, where they deliver and how they are funded. 
• Understand the work of local and regional voluntary sector infrastructure organisations in a geographical area to identify and increase partnership working and collaborative approaches to strengthen the support offered by Clinks, 
• Gather intelligence from the sector to identify and understand the needs of place-based organisations and share feedback with HMPPS and other key stakeholders to develop operational processes and influence future commissioning opportunities. 
• Work alongside the National Influencing & Networks team to use this intelligence to influence key decision making at a local and national level.
• Provide support to voluntary sector organisations, keeping the sector informed and up to date and capturing the support provided and its impact. 
• Respond to requests from voluntary sector organisations in need of support and signpost or consider what assistance Clinks (and others) can provide. 
• Work alongside the Area Insights and Impact Officer to capture the needs of the sector to influence and inform future activity. 
• Provide regular area specific communications to organisations utilising Clinks communication channels to share good practice, resources and publications.
• Produce regular blogs, case studies and social media activity to showcase the work of place-based voluntary sector organisations.   
• Develop and build upon existing place-based networks to support collaboration and co-ordination between the voluntary, statutory, and private sectors in the criminal justice system. 
• Provide information to help statutory partners and key stakeholders to understand the voluntary sector, its structures and how to work with it. 

External Relationships 

• Identify and explore opportunities to develop relationships with area-specific agencies working within criminal justice including Probation, Prisons and local statutory agencies to increase knowledge of locally based voluntary sector services and establish, and embed Clinks’ support 
• Provide representation at various meetings, both internally and externally with partners and stakeholders.
• Work collaboratively to ensure effective information flow across directorates and to and from the sector and stakeholders 
• Develop relationships with regional and local infrastructure organisations to widen Clinks reach and identify joint working opportunities. 

2. General responsibilities   

• Represent and be an ambassador for Clinks 
• Work to support the mission, ethos, and values of Clinks 
• Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position 
• Support and promote diversity and equality of opportunity in the workplace 
• Work collaboratively with others in all aspects of our work 

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.

Person specification 

Experience, Skills and Abilities  

• Significant experience of working or volunteering in the voluntary sector in the Midlands area
• Relationship building and management with a range of stakeholders and networks. 
• Good attention to detail and ability to maintain effective records, utilising a range of different methods. 
• Ability to think strategically about the voluntary criminal justice sector, and to analyse and respond to change. 
• Ability to prioritise, multi-task and work under pressure, juggling a busy and varied workload. 
• Excellent IT and digital skills, including use of Word, Excel, Outlook, SharePoint, Teams and Zoom. 
• Adaptability and flexibility in being able to deal with new situations quickly and efficiently.   
• Good interpersonal and communication skills, both written and spoken, and ability to communicate with a range of stakeholders, at all levels of seniority.   
• Convening meetings, arranging and chairing events both in-person and online. 
• Ability to support and coordinate a complex network of organisations including representing diverse views, and promoting their work and issues. 
• A collaborative approach to working with colleagues but also able to work alone. 
• Highly organised with good project and time management skills. 

Knowledge  

• Role of the voluntary sector in addressing social exclusion. 
• The criminal justice context and related policy. 
• Understanding the role of national and local infrastructure organisations 
• An understanding of the Midlands geographical area 

Personal attributes and other requirements

• Able to travel extensively across the Midlands area with occasional travel across England and Wales. 
• Able to work evenings and weekends and stay away from home overnight where necessary. 
• Work well as part of a small team and independently, with a flexible approach to work. 
• Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work.  
• Commitment to the values and ethos of supporting people in the criminal justice system 

THE ALAN TURING INSTITUTE

Named in honour of Alan Turing, the Institute is a place for inspiring, exciting work and we need passionate, sharp, and innovative people who want to use their skills to contribute to our mission to make great leaps in data science and AI research to change the world for the better. Please find more information about us on our website. 

BACKGROUND

The Alan Turing Institute launched its first Equality, Diversity and Inclusion (EDI) Strategy in September 2021. This strategy provides a framework and action plan to direct the Turing’s work in the area of EDI and follows on the progress made by our EDI Working Groups. 

We are seeking a Widening Access and Outreach Manager. The role holder will join the Culture and Learning Team within the People Directorate and will report into the EDI Strategic Lead. The role will involve working closely with our Defence and Security programme and partners. 

CANDIDATE PROFILE

The Widening Access and Outreach Manager will be responsible for managing and delivering a widening participation careers project within defence and security. The project targets activities for children, young people and undergraduates including summer schools, internships and school and university presentations. The project aims to increase awareness, understanding and connection to defence and security data science careers from groups previously underrepresented in these roles. The project will involve working closely with the Turing’s Defence and Security Partners and other organisations to deliver a range of activities aimed at increasing the diversity of those taking up data science careers in the defence and security field. This role will have line management responsibilities as well as supervise the facilitators working on the project. 

DUTIES AND AREAS OF RESPONSIBILITY

• Manage the delivery of the Defence and Security Data Science Careers projects. This includes summer schools and career talks in locations across the UK and an undergraduate careers programme.
• Prioritizing safeguarding and health and safety at all stages of development and delivery. 
• Scope and shape additional opportunities for engagement aligning work strategically to the goals of The Institute. 
• Manage multiple stakeholders, including the Turing’s Defence and Security Partners and youth delivery partner(s) to ensure stakeholder engagement and collaboration.
• Manage recruitment, onboarding, pastoral and safeguarding support of participants. This will include under 18s and undergraduates.
• Drive curriculum development incorporating Human-Centred Design (UCD/HCD) to ensure programs are relevant, engaging, and audience appropriate. 
• Lead the end-to-end curriculum design and content creation process, including quality assurance and iterative review. This involves collaboratively engaging internal peer experts (e.g., from Defence and Security) and managing project volunteers to translate complex scientific research into vibrant, age-appropriate project topics and educational materials for school-age learners. 
• Lead the development and execution of an audience-informed project communications strategy. This includes direct collaboration with the Communications team to create and deploy effective advertising and engagement materials. 

Due to the nature of this role, key delivery periods take place during school holidays (including the summer period). During these times, some unsocial hours may be required and annual leave may be restricted. Time off in lieu will be provided in line with company policy. The role will also require occasional travel across the UK. Further details will be discussed at interview.

PERSON SPECIFICATION

• Qualification or equivalent experience in project management and delivery
• Degree or qualification related to working with young people, e.g. PGCE, Youth Work, Social Work
• Experience of delivering complex projects with multiple stakeholders
• Experience of leading and direct delivery of programmes working with under 18s, young people and undergraduates. Such as in an educational setting or otherwise
• Comprehensive knowledge and applied experience leading statutory Safeguarding responsibilities for young people, demonstrating a thorough grasp of multi-agency procedures, relevant legislation, and practical implementation
• Strong practical project management skills, specifically in timeline development and tracking using industry-standard tools like Gantt charts
• Experience in the design and facilitation of engaging learning programs and professional development sessions specifically for under 18’s, young people and undergraduate students
• Experience in developing and facilitating high-impact training informed by data-driven skills gap analysis across multiple organizational levels.

Please see our jobs portal for a full breakdown of the Job Description.

TERMS AND CONDITIONS

This full-time post is offered on a fixed term basis until 31 March 2027. The annual salary is £54,612-£58,000 plus excellent benefits, including flexible working and family friendly policies.

Due to the nature of the role, the successful candidate will be required to hold British citizenship and be willing to undergo security/background checks in line with the Partner’s requirements. 

The Alan Turing Institute is based at the British Library, in the heart of London’s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview.

APPLICATION PROCEDURE

Please see our jobs portal for full details on how to apply and the interview process.

EQUALITY DIVERSITY AND INCLUSION

We are committed to making sure our recruitment process is accessible and inclusive.

This includes making reasonable adjustments for candidates who have a disability or long-term condition. Please visit our jobs portal and click on the job advert to find out how we can assist you.

About the role

The role will play a critical role to help deliver an effective and high performing rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements. In collaboration with the Resident Services Manager to ensure that the organisation is compliant with all regulations and using robust policy and procedures and ensuring the right systems are in place to effectively manage the revenue and income streams and arrears of the organisation. This role will also manage the impact of welfare reform provisions, ensuring an effective advice and support service to residents to manage risk on revenue and income levels.

We welcome applications from those with experience in supported housing and rent arrears management. 

Responsibilities

• The role also oversees the best payment methods for all residents at sign up and this includes the setting up of standing orders or direct debits in line with the direct debit guarantee where applicable. To liaise with the Assistant Accountant who will oversee the administration of this.

• Production of performance and management reports, setting collection targets in consultation with the Resident Services Manager and proactively monitoring and reporting in respect of service delivery, performance indicators and targets.

• Maximise the collection of arrears by having regular meetings with the Team Managers; being proactive in contacting Support Workers or residents, providing them with clear instructions on information requests and repayment options.

• To work closely with other members of the Revenue team to manage resident rent and accommodation charge accounts and other former resident debts, on a regular basis identifying trends and patterns on individual accounts and then liaise with Support Workers or residents to rectify income issues and address arrears in line with policies and procedures.

• To maximise rent collection in line with targets by making arrangements to recover rent arrears and to enforce related tenancy conditions, ensuring residents’ rent accounts are monitored and prompt actions taken to prevent the accumulation of debt, and to authorise any rent account adjustments and refunds.

• Work closely with the Assistant Accountant to ensure that all residents Personal Contributions (PC) and Housing Benefit (HB) are calculated correctly on sign up and when there has been a change of circumstance

• Liaising with local authorities’ benefits teams and Government agencies on new benefit claims and issues in liaison with the Assistant Accountant and regular meetings together.

• Acting as the main first point of contact on queries around revenue and income management, policies, procedures and systems.

• Ensuring team have Welfare benefits training and are up to date with regulation. Working with Support Workers to ensure residents maximise their incomes by claiming all benefits due them

• To assist vulnerable residents with prompt and appropriate action and advice, and liaise with other agencies and departments to ensure that their needs are met.

• To be responsible for preparing timely and accurate reports on arrears cases, to attend Court and represent the organisation on individual arrears and possession cases when relevant, to prepare eviction reports and represent the organisation at evictions to ensure the successful repossession of properties.

• To maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements on performance issues.

• To contribute towards the continuous improvement of performance in line with the organisation’s service plan targets.

• To work with other agencies and departments such as the organisation’s Finance Department, Customer Services Team; Housing Benefits, The DWP, Advice agencies, Housing Officers, Solicitors and the Courts in delivering an efficient and effective service.

• To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.

• Cover the lead person when required on daily cash reconciliations whilst following finance policies and procedures

• Cover the lead persons when required to organise banking with the Finance Department whilst working closely with colleagues within the Resident Services Department and other senior employees to carry out banking runs.

• To undertake such other duties within the competence of the post holder which may be required from time to time.

• Person specification

• Experience

• Demonstrable experience of working in a supported housing environment in a similar or related role

• Experience of supervising a person or team

• Qualifications

• GSCE (or equivalent) in English, Maths

• Skills and Knowledge

• Knowledge of supported housing sector and housing law

• Detailed knowledge of rent arrears issues and processes

• Detailed knowledge of housing and welfare benefits

• Understanding of trauma informed practice

• Abilities

• Capable of developing and maintaining constructive and positive working relationships both internally and externally

• Personal qualities

  • Be creative in problem solving and seek out practical solutions to complex problem

• Demonstrate a high degree of accountability and decision making

• Full driving licence held and maintained

• Desirable criteria

• Housing or a related qualification

•  

• Be able to meet deadlines and balance priorities

• Be able to delegate and allocate work effectively

• Be able to monitor operational and customer service performance and suggest and implement ways of improving performance

• Be able to manage change, introduce new initiatives, and revise systems and processes

• Be able to communicate clearly and concisely, with a systematic and consistent style including experience of report writing and drafting policies/procedures

• Interview process

  Interviews will be held during the week commencing 13 April 2026. The process will begin with a short pre‑screening interview. Candidates who are successful at this stage will be invited to an in‑person interview, which will include a practical test as part of the assessment.

  Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK. Due to the customer‑focused nature of this role, working from home will be one day per week 

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We are delighted to be recruiting for Head of Northern Ireland to be the senior ambassador and strategic leader for Mary’s Meals across Northern Ireland. This role is remote however we require candidates to be based in Northern Ireland.

While playing a key role within the wider Development Directorate, you will guide how Mary’s Meals is seen, understood, and felt in Northern Ireland – shaping our public profile, driving sustained income growth, and building the partnerships and grassroots energy needed to grow our movement.

Key responsibilities include:

• Working cross-directorate to create and deliver a fundraising growth strategy for Northern Ireland, rooted in regional insight, cultural understanding, and community needs, and aligned with the global and national strategy.​

• Working with the Communications team, shape a clear and compelling narrative, respecting the nation’s strong identity.​

• Identify emerging opportunities across Northern Ireland, including diocesan networks, local relationships, and regional giving patterns, adjusting plans quickly to drive maximum impact.​

• Serve as the senior MMUK representative in Northern Ireland, ensuring activity aligns with the national organisational strategy.​

• Act as the leading spokesperson for Mary’s Meals in Northern Ireland, representing the charity to churches, schools, local authorities, individuals, universities, and community or business networks.​

• Spend focused time externally; networking, nurturing partnerships and driving growth through representing the charity at events, meetings, faith gatherings, conferences, and civic forums.

• Proactively cultivate, pursue, and develop fundraising opportunities via networking and outreach with the aim of securing support for our school feeding programme.​

• Develop and maintain a robust national growth pipeline, ensuring proactive identification, cultivation, conversion, and stewardship of opportunities.​

• Significant focus on the growth and development of new Volunteer Fundraising Groups in counties across Northern Ireland.

• Line manage and coach a Regional Development Officer, enabling them to become a confident, high‑performing fundraiser.

• Serve as a trusted media spokesperson for press, broadcast, and faith media when required.​

• Work closely with the Communications team to provide compelling local supporter stories, impactful moments, and local activity to showcase.​

• Shape national to local messaging so that campaigns resonate with audiences across Northern Ireland.

To apply for the role of Head of Northern Ireland based at Mary’s Meals UK, please follow instructions on Charity Job.

Applicants must hold full right to work in the UK.​

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Tuesday, 24 March 2026.

Interviews will commence week commencing 30th March 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

DIRECTOR OF FINANCE AND OPERATIONS

Strategic Finance and Operations Director leading finance, HR, IT and compliance for a national lifesaving charity and its commercial subsidiaries.

• Location: Worcester / Hybrid (2–3 days a week in office)
• Benefits: 27 days annual leave plus bank holidays and discretionary birthday day off; private health and life assurance; Life Assurance Scheme; Enhanced Society Sick Pay

Are you a strategic finance leader ready to shape the future of a national charity? Do you have the experience and will to lead finance, HR, IT and compliance with authority and clarity?

Charisma Charity Recruitment has partnered with Royal Life Saving Society UK (RLSS UK) to appoint a new Director of Finance and Operations. RLSS UK saves lives by leading in water safety education, lifeguarding and drowning prevention, with a thriving commercial directorate and a new 2025–2030 strategy.

Reporting to the CEO and leading the corporate services directorate, you will hold accountability for financial stewardship across the charity and its subsidiaries, ensuring strong governance, regulatory compliance and operational resilience.

You will:

• Lead financial strategy, budgeting, reserves and risk to secure long-term sustainability
• Prepare annual accounts under Charity SORP and report at Board level
• Lead HR, IT, compliance and facilities, driving performance and accountability
• Strengthen corporate governance and regulatory relationships
• Contribute as a key SLT member, shaping strategy and major projects

We are seeking a qualified accountant (ACCA/CIMA/ACA) with senior charity experience, commercial acumen and the credibility to operate at Board level.

For more information, please contact Katherine Anderson-Scott, Executive Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: Tuesday 24 March 2026
Charisma vetting interviews must be completed by: EOD Thursday 2 April 2026
Interviews with RLSS UK: w/c 13 April 2026 onwards

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.

To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.

To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.

Key Responsibilities

Complaints and Challenge Management

• Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
• Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
• Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
• Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
• Maintain an accurate and auditable record of all complaints, decisions, and resolutions.

Quality and Compliance Oversight

• Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
• Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
• Support the design and implementation of quality-improvement plans, policies, and tools.
• Provide regular reporting to senior leadership, highlighting trends and risks across services.

Continuous Improvement and Learning

• Translate insights from complaints and audits into practical service improvements.
• Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
• Support staff training and development on complaint handling, communication, and quality assurance.
• Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.

Regulatory and Partnership Liaison

• Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
• Ensure complaint handling and quality monitoring comply with FCA MaPS  and advice quality standards.
• Support preparation for audits, funder reviews, and regulatory inspections.
• Keep colleagues informed of relevant regulatory changes and implications for practice.

General Responsibilities

• Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
• Promote equality, inclusion, and accessibility across all aspects of the service.
• Demonstrate financial efficiency and value for money.
• Undertake other duties as directed by the Head of Quality and Compliance or senior management.

Person Specification

Essential Criteria

Experience and Knowledge

• Hold a valid Money and. Pension Service accredited qualification in debt advice
• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
• Significant experience managing complaints and quality processes within a regulated advice
• Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
• Ability to analyse complex cases and identify systemic issues or risks.
• Experience developing and implementing service improvement plans.

Skills and Competencies

• Excellent communication and influencing skills at all levels.
• Strong analytical, reporting, and decision-making ability.
• Ability to manage competing priorities and meet tight deadlines.
• Confidence handling sensitive and confidential information with integrity.
• High level of IT literacy, including CRM or case management systems.
• A proven commitment to continuous professional development of self and wider teams.

Personal Attributes

• Ability to work independently and proactively without supervision.
• High level of professionalism and integrity.
• Committed to fairness, impartiality, transparency, and accountability.
• Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
• Collaborative and empathetic approach when dealing with clients and colleagues.
• Strong alignment with Toynbee Hall’s values and mission

Desirable Criteria

• Previous management or supervisory experience in a debt advice or compliance setting.
• Experience designing or delivering training on quality, complaints, or compliance.
• Knowledge of data-protection legislation and its implications for complaint management.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Keeping up to date with technology and take individual responsibility for learning new technologies.

Please download the full Job Description for more details.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box