Engagement support worker jobs

ob Title: Refuge Worker

Location: Hillingson. This is an on-site role, located within the London Borough of Hillingdon, there may be requirement to occasionally work in the London Borough of Hounslow
Salary: £28,857.12 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement
Contract type: Full Time, Permanent

Hours: 37.5 hours per week 

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The post holder will provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles. 

For further infomation regarding the role, please view our downloadable job pack. 

As part of this role, you will be required to participate in an out-of-hours on call rota

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 9 February 2026

Interview Date: 23 and 24 February 2026

About Us:
Richmond Borough Mind is dedicated to supporting the mental health and wellbeing of our local communities. We provide innovative, person-centred services that reduce stigma, improve access to care, and empower individuals to live well.

The Role:
We are looking for a compassionate and proactive Mental Health Outreach Worker to join our team. You will deliver community-based crisis prevention and mental health support, with a focus on underrepresented groups, particularly racialised communities and LGBTQI+. 

This role combines crisis intervention, peer support, and holistic outreach to individuals with complex mental health needs, including co-occurring conditions, substance use, trauma, and suicidal ideation.

Key Responsibilities:

· Provide timely, community-based crisis prevention and support, including outreach to individuals leaving inpatient care.

· Engage marginalised communities to improve access to mental health services and reduce stigma.

· Build relationships with LGBTQ+ and BAME individuals and organisations, co-producing peer-led support initiatives.

· Deliver culturally appropriate engagement and awareness activities in partnership with local services.

· Provide holistic, person-centred support for individuals facing complex mental health challenges, addressing co-occurring issues such as substance use, trauma, and housing instability.

· Collaborate with statutory and voluntary sector partners to remove barriers to care, promote recovery, and improve wellbeing outcomes.

· Act as a peer and advocate, creating inclusive and safe spaces for individuals at risk of crisis.

About You:

· Experience in mental health, crisis intervention, or community outreach.

· Strong understanding of the needs of underrepresented communities, including LGBTQ+ and racialised groups.

· Ability to provide trauma-informed, person-centred support.

· Excellent communication and partnership-building skills.

· Passion for reducing mental health stigma and improving access to support.

Why Join Us:
This is an exciting opportunity to make a tangible difference in your community, supporting individuals to live well and promoting inclusive, accessible mental health services across Richmond and Kingston.

We offer:

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.

The successful candidate will work within an innovative tenant-led partnership called Ageing Well in Place in Hulme (AWiPiH) which includes tenants and community groups; local and national charities; GPs; housing providers; and support from a local university. 

You will enable older and vulnerable people experiencing multiple disadvantage in high rise accommodation to 'age well in place' through one-to-one casework within a managed caseload and with supervisory support from a GP Fellow. You will work in collaboration with tenant committees; an Ageing Well Development Worker; the GP Fellow; and housing provider neighbourhood teams across two high-rise blocks. AWiPiH takes a preventative and proactive approach to wellbeing including health promotion, improved access to social care, housing adaptations, signposting on welfare rights, income maximisation and social participation. This role requires a person-centred and solution-focused approach to supporting people experiencing multiple and complex issues.

You will have a hybrid working arrangement including some working from home; some working based at a local GP practice; and on-site working across two neighbouring accommodation blocks in Hulme, central Manchester.

About You:

• You have a passion for enabling older/vulnerable people to live with dignity and independence in their own home.
• You are good at building trusting relationships with people while also maintaining boundaries and being mindful of your own levels of resilience.
• You are confident carrying out solution-oriented casework with people experiencing multiple-disadvantage amidst the current crisis in health and social care services.
• You are experienced in person-centred support planning and risk assessment.
• You are excited by the opportunity to work in collaboration with tenants, community groups, and charities, as well as with statutory service providers.

Please view our application pack and visit our website for more information.

About Us

We are Kinship, the leading kinship care charity in England and Wales. We’re here for kinship carers - friends or family who step up to raise a child when their parents aren’t able to. Our mission is to ensure kinship families are recognised, valued, and supported. We provide advice, training, and community connections to help carers navigate the challenges of raising children in kinship care. Together, we campaign for change so that every kinship family gets the support they need.

About the role

Kinship Connected is an evidence-informed 6-month intervention for kinship carers. It is delivered in the home and in the community. As a Kinship Family Worker for Kinship Connected, you will deliver our flagship programme to families in Surrey. You will provide intensive one-to-one support to kinship carers to empower them to become resilient, well informed and equipped with a strong support network to help them care for the children in their care. You will help them to navigate their local ecosystems and support them to unlock community assets and support.

Alongside this, you will play a key role in the delivery of Kinship’s Ready Programme in Surrey, ensuring kinship carers are supported to access and engage with workshops and wider kinship services that meet their needs. The Kinship Ready programme is designed to support prospective and new kinship carers understand their journey to becoming Special Guardians.

You will be committed to the work of Kinship, passionate about making a difference to the lives of vulnerable families, and you will have proven experience of working with families, particularly those in more disadvantaged circumstances.

You’ll bring excellent relationship building, communication and organisational skills, as well as the ability to work on your own initiative and collaboratively with partners, both externally and internally.

Key responsibilities:

One-to-one support

You will provide intensive one-to-one support, directly to kinship carers for up to six-months working within the Kinship Connected delivery model. This may include, but is not limited to:

• 1:1 emotional support
• Advocacy support in meetings
• Supporting kinship carers to attend a peer support group
• Liaising with local organisations that can offer specialised support and training
• Liaising with schools or other organisations
• Supporting kinship carers with the behaviour of the child/ children in their care
• Signposting to other support services
• Grants – support with grant application for essential items and holiday breaks
• Setting up and facilitating a monthly support group within your commissioned area
• Signposting carers to Kinship training opportunities or organising targeted training workshops within your LA

Ready Programme delivery and coordination

As part of your role, you will support the effective delivery of Kinship’s Ready Workshops, working closely with the internal colleagues and the local authority. Responsibilities include:

• Booking kinship carers onto Ready workshops and supporting their engagement throughout the programme
• Registering carers via scheduled phone calls, ensuring they understand the programme and feel supported to attend
• Identifying and responding to any additional needs carers may have, including reasonable adjustments, access needs or emotional support, and signposting appropriately
• Referring carers to other Kinship services such as Kinship’s Advice service, Peer to Peer and Training and Support
• Occasionally assisting with the delivery of Ready Programme workshops online
• Completing administrative tasks related to the programme, including registering attendance, maintaining accurate participant records and updating internal systems
• Collating feedback, monitoring outcomes and gathering other relevant data to support evaluation, reporting and continuous improvement of the Ready Programme

Knowledge, abilities, skills and experience:

Essential:

Experience

· Experience of family work and undertaking needs assessments both in person and remotely

· Experience of setting up and facilitating support groups on an in-person and remote basis.

· Experience of working with statutory, voluntary and community networks and the ability to represent the organisation to external stakeholders.

· Experience of dealing with safeguarding

· Experience of using a Customer Relations Management system (CRM)

Knowledge, skills and understanding

• Knowledge and understanding of kinship care and the ability to learn quickly about the regulations and guidance relating to special guardians.
• Excellent communication skills.
• Proven track record of high-level administrative work and experience of working with a case management system to record interventions.
• Excellent organisational skills
• The ability to maintain confidentiality, in line with Kinship policies and GDPR
• IT skills and experience, particularly in Work, Excel, and CRM’s such as Salesforce
• Ability to work on your own initiative and manage your diary
• The ability to manage a complex and varied workload to successfully meet project deadlines and KPI’s.
• Right to work in the UK and a Full, clean driver’s licence.

Desirable:

• Personal experience of kinship care
• Experience in writing copy, case studies and newsletter articles as well as shorter reports
• Experience of using Salesforce database or similar
• Knowledge and awareness of the National Kinship Care strategy for England 2024

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Application questions:

1. Motivation and role understanding

Why do you want to work for Kinship as a Kinship Family Worker delivering the Kinship Connected programme, and how does this role align with your values and experience?
Please refer to your understanding of intensive one-to-one family support and the additional responsibility of supporting carers to engage with programmes.

2. One-to-one family work and assessment

Kinship Connected provides intensive one-to-one support to kinship carers over a period of up to six months.
Describe how you would build trust and effective working relationships with kinship carers, both in person and remotely. Please include:

• Your approach to completing a carer needs assessment and setting SMART goals
• An example of how you have adapted your approach to meet the needs of a family facing challenges or disadvantage

3. Group work, programme coordination and administration

This role includes supporting the delivery of group-based support (running peer-support groups), including coordinating carers’ participation in the Ready Programme and occasional involvement in workshops.
Please describe your experience of:

• Booking or registering individuals onto groups, workshops or programmes
• Supporting engagement before, during and after sessions for peer-support groups and workshops/training referrals
• Managing associated administration (e.g. attendance records, data entry, feedback collection)

If you do not have direct experience, please refer to similar work you have undertaken.

4. Safeguarding, boundaries and managing complexity

Kinship carers supported through this role may experience high levels of stress, trauma and complex family situations.
How do you:

• Identify, respond to and escalate safeguarding concerns in both one-to-one and group settings
• Maintain professional boundaries while offering empathetic support
• Manage a varied caseload, prioritise tasks and maintain accurate records when working with families experiencing complex or crisis situation

Exciting Job opportunity: we are looking for a Participation Worker

Are you looking for a role where you can work directly with young people, make a real difference in their lives, and support them to have their voices heard at local, regional, and national levels? If so, this could be the job for you.

The National House Project (NHP) works with care-experienced young people, encouraging them to take ownership of their futures and supporting them to live connected, fulfilling lives. The approach was co-designed with young people from the outset and is centred around a group work approach. It supports young people to move into properties that become their homes, while also building strong and supportive friendship networks.

NHP supports Local Authorities to establish Local House Projects (LHPs) and to place young people at the centre of decision-making. Once an LHP is established, NHP supports staff to work with young people in inclusive ways, encouraging them to develop solutions to the challenges they face. LHPs enable young people to leave care in a planned and supported way, improve outcomes, and help staff develop relationship-based and psychologically informed ways of working.

To ensure young people are involved at every level of the organisation, each LHP elects two young people to represent them in the Care Leavers National Movement (CLNM). This forum provides a platform to hear, amplify, and act on young people’s voices. Members contribute not only to the development of their own LHP, but also to practice and policy at a national level. CLNM meets regularly, undertakes peer evaluations, hosts and delivers an annual national conference, and provides “expert user” consultancy. Members of this group also sit on the Board of Trustees as expert advisors.

We are looking for someone who is motivated, experienced in working with young people, and excited about supporting them to have their voices heard and acted upon.

Many people enter youth work or social work wanting to make a difference, but find that large organisational systems can limit their impact. At NHP, you will be able to use your energy and enthusiasm creatively, enabling young people to use their care experience to positively influence the systems that support them. You will work with CLNM and the core NHP team to ensure young people continue to drive our work at both local and national levels.

You will need a professional or academic qualification in a related field (e.g. Youth Work, Social Work, Education, or Health). Current registration with a professional body is desirable. We actively encourage applications from care-experienced individuals and will guarantee an interview where the essential criteria are met.

The NHP office is based in Crewe. We support hybrid working and currently spend a minimum of two days per week in the office. This Participation Worker role will support LHPs in the West Midlands. You will be expected to travel regularly to LHPs and attend meetings across the country. Some planned weekend work will be required throughout the year.

Benefits: 31 Days Annual Leave plus bank holidays, 10% Contribution to Pension, Salary Sacrifice Option, Hybrid working, Professional Development

Find out more

If you’re excited by the opportunity to be a part of something transformative, we’d love to hear from you.

ℹ️ You are invited to join the Participation Worker online briefing.

When: Thursday 12th February 1:00 – 2:00pm

Please register in advance for this meeting: 

https://us06web.zoom.us/meeting/register/YBymZxICRxq5QM9QqzLQcA#/registration

After registering, you will receive a confirmation email containing information about joining the meeting.

How to Apply

• Submit your CV and Cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by Sunday 22nd February 2026. Apply now.
• We welcome applications from all backgrounds. If you require adjustments during the process, let us know.
• Interviews are due to take place in person on 2nd and 3rd March 2026 at the NHP Office in Crewe.

Safeguarding Statement
NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies.

Recruitment Agencies: We do not accept unsolicited CVs from agencies.

General Requirements: Right to work in the UK, two professional references, and a DBS check.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for someone who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a fixed-term contract as an Education Worker at our
centre in Edinburgh.

Location: IntoUniversity Craigmillar
Contract: Full-time, fixed-term until August 2026
Applications close: 9am Friday 13th February 2026
Start date: As soon as possible, to be agreed directly with the successful candidate

Salary

£28,250 per annum

What could my day look like?

The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.

In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.

As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort. 

JOB PURPOSE

This role sits within The Passage Housing Needs Service (HNS) team. It will provide brief interventions to support individuals who have been placed into accommodation by the HNS team to settle into and sustain their tenancies. The post holder will work holistically to assist individuals to address issues that are impacting on their ability to sustain their accommodation on a time limited basis and will link them into services in their local areas for ongoing support in order for them to gain independence and integrate into their new communities.

MAIN TASKS

• To provide support to individuals who are moving into their new private rented sector accommodation where appropriate and needed. This can include setting up utilities, council tax among other things.
• To support individuals accommodated by the HNS team, in a brief solution focused manner, to find solutions to their housing, benefits, health and other issues when they arise, referring clients to support services, liaising with these, and following up in a timely manner.
• To establish and develop positive and constructive working relationships with a range of services and agencies across London boroughs that can provide support to our clients ensuring the best possible outcomes for them.
• To draw up psychologically informed action plans for clients ensuring they are person centered and taking into consideration the clients’ views.
• Support HNS Workers to complete exit questionnaires to gather feedback and promote co production with the individuals the team supports.
• To ensure that any health and safety and safeguarding concerns are reported appropriately using the correct systems.
• To assess any risk to clients, the environment and staff, record and communicate any risks identified using appropriate channels in the Passage.
• To ensure accurate and timely record keeping using the Inform database as well as client files and ensure all record keeping and information sharing is kept securely in line with Data protection.

GENERAL RESPONSIBILITIES

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, including Reflective Practice, and attend training events, conferences and other functions as necessary.
• Support The Passage Resource Centre operations by undertaking shifts as required.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1. 
• Undertake any other duties that may be required which are commensurate with the role.

EXPERIENCE 

E1 Experience of providing tenancy support to vulnerable individuals.

E2 Experience of working with and advocating for vulnerable people who present with complex support needs in a person centered and psychologically informed manner.

E3 Experience of working collaboratively with voluntary and statutory agencies to deliver a service.

E4 Experience of establishing relationships and working with a wide range of stakeholders and liaising with support agencies.

E5 Experience of obtaining grants, local support payments and benefit payments

E6 Experience of record keeping using databases 

E7 Experience of managing conflicting priorities 

KNOWLEDGE

K1  Knowledge of how to work with clients within a psychologically informed framework

K2 Knowledge of the issues which contribute to homelessness and challenges with maintaining a tenancy

K3 Knowledge of risk and incident management in a psychologically informed manner

K4 Knowledge of welfare rights and how they impact on our client group

K5 Knowledge of resources, and other services supporting vulnerable people, and how to access them to obtain a positive outcome for our clients 

ABOUT THE CLINK CHARITY

The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.

Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.
What makes The Clink so unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.

The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink.

Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also in an additional kitchen at Herne Hill and then served by alumni on front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink fed 36,000 people.

ABOUT THE ROLE

The Support and Employment Worker will provide a high quality and responsive mentoring and advocacy service which creatively addresses the needs and risks of our students and graduates to enable them to avoid further offending and to obtain and maintain employment upon release.

Our students and graduates will come from multiple prison sites across the London and the South East region, so careful diary management, logistical planning and travel are key components of the role.

This is a flexible role, mostly based at HMP Brixton, but will also include travelling between

HMP Downview and HMP Send multiple prisons and our Clink Training Café site in Herne Hill, with some working from home and managing a community caseload of graduates who have been released.

The Support and Employment Worker will develop action plans with each student in prison to support them in obtaining employment upon release and also in developing independent living skills to work towards their long-term goals and aspirations.

DUTIES AND RESPONSIBILITIES

As a Support and Employment Worker at The Clink, you are responsible for:

•Mentoring, supporting and being the point of contact for students and graduates as they transition from our hospitality and horticulture training programmes in prison and in the community for up to 12 months.

•Working with and supporting people in prison and students prior to and after release from prison, or from graduation in our community café, to empower them in finding and maintaining accommodation, employment and a drug-free, offence-free lifestyle.

•Building relationships with Clink Chef Trainers, HMPPS Resettlement and Employment Teams, HMPPS Officers and Governing Teams in the prison and all parties invested in the training, support and employment of our learners.

•Working with students and graduates to identify their needs and risks, and to identify short and long-term goals.

•Motivating and engaging students and graduates and to provide practical and emotional support.

•Liaising with employers to secure opportunities for our students and for continuity of employment for graduates upon release.

•Supporting people dealing with drug and alcohol problems and to make referrals to other services as required.

•Undertaking risk assessments for each student, to recognise changes in risk level and take appropriate action.

•Maintaining case records and report on students' progress to external agencies and for our own Clink records on Clink Connect, our CRM system.

•Working in partnership with the team to enhance overall delivery of the service.

•Maintaining a professional approach that enhances the reputation of the charity.

DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

• Experience of prisons and/or the criminal justice system. This can be lived experience.
• Experience of working with a variety of client groups both in custody and in the community, including men, women and 16-25-year-olds.
• Experience of working with young people in gangs and/or at risk of exploitation and county lines.
• Experience of working with neurodivergent people and those with disabilities and additional needs.
• Experience and skill in using a trauma informed approach with vulnerable people who present a risk of harm, including knowledge of mental health issues, drug and alcohol use and offending behaviour.
• Experience in setting up a strong employer network and using this to support our graduates into employment post-release.
• Experience referring to other services and using a multi-agency approach.
• A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and understanding rent arrears.
• An understanding of safeguarding issues and PREVENT Duty and the ability to assess risk in consultation with line manager.
• Some knowledge of the benefits system and ability to deal with housing agencies and landlords
• Driver with clean licence.
• IT literate - will need to maintain records about our students on our in-house CRM system and complete assessments for HMPPS.
• Able to adopt a supportive, confident and motivating approach to the client group.
• Willing to engage in training and development of your own knowledge and skills.
• Able to pass a prison security clearance.

PERSON SPECIFICATION

• Confident and resilient personality, with the strength of character to work in complex prison settings and with highly vulnerable people.
• Perseverence and tenacity — a desire to see our students be successful and to advocate strongly on their behalf which often requires a relentless optimism.
• Highly organised and efficient person - able to juggle multiple responsibilities, manage your own time and schedule, and be a consistent source of support for our beneficiaries.
• A strong networker - your key responsibility will be to manage stakeholders in the prison, in probation, in other third sector support groups, and with employers to advocate for our students to have the chance of quality employment outcomes.
• An assertive communicator - you will need to be patient, kind and compassionate and to communicate with our students with sensitivity and clear expectations.

REPORTING LINES MANAGEMENT EXPECTATIONS

You will report directly to the Support Lead for London and the SE, the Executive Leadership Team, but also work closely with the Operations team in the prisons and related Clink project leads in the community.

GENERAL CLINK CHARITY INFORMATION

All staff are expected to:

• Comply with all current legislation
• Comply with all prison operational policies
• Comply with The Clink Staff Handbook
•  Undertake such other duties within the scope of the post as may be requested by your Manager

Special Requirements:

• Must be able to pass prison security vetting process to be able to draw keys.
• Must have a valid driving licence .

Benefits:

• 28 days holiday plus bank holidays
• Company pension scheme
• Free meals on duty when based in a restaurant or visiting for business

HOW TO APPLY

If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell.

In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.

Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Friday 6 Feb at 0900.

We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.

If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.

Appointment process

Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.

Interview

If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.

Interview outcome

If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.

References

If you are successful in your application, you are asked to provide us with the details of two referees. We only contact referees with your permission after an offer of employment has been made.

All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).

Personal information

The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive data you have provided in your application form and supporting information.

EDI

We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.

Accessible recruitment

The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.

We are looking for a committed and proactive Support Worker to join our team working with young people. This is a rewarding frontline role where you will support young people to develop essential life skills, increase independence, and move towards positive, sustainable futures.

You will work directly with customers in a supported accommodation setting, building trusting relationships and providing practical, emotional, and administrative support. You’ll be part of a dedicated team, working closely with internal colleagues and external agencies to ensure high-quality, safe, and person-centred support.

Key responsibilities

• Build supportive, professional relationships with young people
• Deliver regular, engaging keywork sessions aligned to individual support plans
• Provide day-to-day direct support, including daily living skills and tenancy sustainment
• Support customers with Universal Credit and Housing Benefit claims
• Maintain daily case management, accurate record keeping, and case notes
• Proactively manage risk, safeguarding concerns, and incidents in line with policy
• Follow missing person procedures and escalate concerns appropriately, including liaising with the police when required
• Enforce licence agreements and promote positive behaviour within the service
• Work collaboratively with external agencies including NHS professionals, social workers, and the police
• Encourage rent payments and support effective rent account management
• Promote social inclusion and community engagement
• Uphold health & safety, safeguarding, and organisational policies at all times

What we’re looking for

You’ll be someone who is calm, resilient, and motivated, with a genuine passion for supporting young people.

Essential:

• Ability to manage challenging behaviour positively
• Strong organisational and communication skills
• A proactive, can-do attitude and willingness to take responsibility

Desirable:

• Experience in supported housing or homelessness services
• Knowledge of benefits systems and safeguarding procedures

Personal qualities

• Approachable, respectful, and customer-focused
• Comfortable working as part of a team in a dynamic environment
• Emotionally resilient and able to remain calm under pressure
• Open to feedback and committed to learning and development
• Confident, organised, and flexible

Hours: Full-time, rotating shifts

• Early: 8:00am – 4:00pm
• Late: 12:30pm – 8:30pm
• Every other weekend

Why join us?

• Competitive salary with an upcoming increase
• Meaningful work making a real difference to young people’s lives
• Supportive team environment
• Ongoing learning and development opportunities

Do you want to support people with mental health issues?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Peer Support Workers
Reference: 326
Responsible to: Peer Support Team Lead
Working hours: Full-Time, 37.5 hours per week
Contract: One Year Fixed Term (Subject to Contract Extension)
Salary: £25,233 to £26,000 per annum FTE
Based: Closest Herts Mind Network Wellbeing Centre to home, but role involves travelling across Herts county

We are pleased to be able to offer an opportunity for two Peer Support Workers to join our thriving team.

About the Peer Support Services

Our Peer Support Service started 14 years ago, Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire.

Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values (this can be found on our website).  These values form the ethos we work towards within our peer support team.  These values also complement HMN’s values of Hope, Courage, Togetherness and Responsive, which form the basis of all the work we do as an organisation.

About the Role

Working with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. Having a lived experience of mental health issues or supporting someone who has is a key element to what makes this service so unique.

The Peer Support approach includes empathy, warmth, acceptance, authenticity and compassion. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.

To meet client needs, and work to this personalised approach, we do support people out in the community, within their home, as well as in one of our Wellbeing Centres.

The successful candidate will need a personal understanding of mental ill health, either from your own lived experience or by caring for someone with a mental health condition and have awareness of issues in mental health service provision.

Peer Support Workers will also provide support within our Peer Support Groups, Peer Support Learning Sets and Peer Support Academy when needed.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Monday 16 February 2026.
Shortlisted Applicants will be notified of an interview date.
Please note: Due to high numbers of expected applicants, we may close this advert early.

N.B. Please quote reference number 326 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Do you want to work in a role where no day is the same and make a real difference to the lives of people experiencing homelessness in Oxford?

The Rough Sleeping Team in Oxford provide a rapid response service to support people at immediate risk of rough sleeping. We are currently looking for inspirational people to join the Somewhere Safe to Stay Service (SSTS) team as Assessment and Reconnection Workers where no day is the same. You will work as part of a busy, dedicated team while developing the necessary skills to:

• Provide direct support to people new to, or at risk of rough sleeping; working closely with individuals on assessment action plans which fully involves them in their recovery. To do this you will build positive working relationships with a range of services and individuals across Oxford.
• Work on the weekly shift rota including shifts from Mon – Fri 9am – 5pm, and some weekends and bank holidays where required.

About you

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives you don’t need to have direct experience to succeed in these roles. Why not give it a go by joining the team to support our clients on their recovery journey?

If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high quality person centred support to clients.

If you have a good understanding of the complex issues faced by homeless people and the ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation, we encourage you to apply!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 11 February 2026

Interview and assessments on: 25-27 February 2026

We’re eager to learn about the real you! That’s why we kindly ask candidates to avoid using AI tools when completing their application forms. Your unique experiences, skills, and abilities are what make you stand out, and we value authentic, personal responses that accurately reflect your experiences, skills, knowledge and abilities which reflect your story and potential.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

In Work Support Worker
Salary: £15 p/h
Place of work: Various London locations
Contract Period: Various hours as needed – Zero hours contract (Bank Staff)

About the Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs).  As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working, seeking co-production and co-design from our Disabled members and encouraging and respecting diversity.

AoD is a medium sized charity with a Board of Trustees, 24 staff, a strong pool of casual staff and volunteers, including many with lived experience of disability – all of whom are passionate about removing the barriers faced by Disabled people.

AoD provides four key services: Youth, Employment, Welfare Benefits, and Independent Living.

AoD’s Employment Service

The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We are at the forefront of setting up and delivering supported internships for Disabled young people. We provide an holistic service from management and employer engagement to hands-on, supervised support work across all sites.

Our Employment Service welcomes external referrals and offers support for Disabled people via our in-work support service.

We are looking to recruit several support workers to expand our pool.

The Post

The purpose of the job is to provide face to face support work and guidance to Disabled people within their workplaces. The post holder will provide the necessary support and encouragement to enable them to be successful, which will lead, eventually, to independence. The post holder will also work closely with, and take guidance from, their supervisor within AoD. They will work closely with the employer of the Disabled person to ensure the employer has the skills and confidence to manage and train their intern/employee.

Main duties and responsibilities

• To work face-to-face with individual Disabled people, under the guidance of their AoD Supervisor, in accordance with their personalised support plans
• To be fully cognitive of the workplace of the Disabled person to identify the requirements of key tasks
• To follow bespoke Support Plans plans which will enable the Disabled person to fulfil their role to meet the requirements of the employer
• To provide weekly feedback to their AoD Supervisor to ensure continued progression, identifying new areas in need of support, and advising on the amendment of support plans accordingly
• Together with their Supervisor, to plan, discuss and implement a timely reduction of support as and when the Disabled individual becomes familiar and competent with their role
• To negotiate note disability-related reasonable adjustments required for individuals and feedback to their AoD Supervisor
• To liaise with managers to discuss individual progress, respond to issues and implement next steps

Organisational responsibilities

• To work in accordance with Action on Disability’s Aims, Objectives and Values
• To comply with all organisational and departmental procedures
• To ensure safe, fair and responsible working practices, specifically AoD’s Health & Safety, Equal Opportunities, Safeguarding and Confidentiality policies
• To promote the work of AoD and the Social Model of Disability
• To keep accurate records and provide monitoring statistics and evaluation information as required for internal and external purposes
• To participate in, and actively contribute to, individual Supervision, training, team and organisational meetings
• To work flexibly, being prepared to perform other duties commensurate with the role, which may include new areas of operation
• Any other task as directed by AoD management

Person Specification

Successful applicants must be:

• Professional
• Positive
• Motivated
• Dependable
• Flexible
• Patient
• Empathetic

Essential

Successful applicants must have:

• Experience of disability
• Experience of training, education or employment support delivery
• Maths and English to GCSE Grade C or equivalent
• Be willing and able to undertake any specific training required for the role
• An understanding of the needs of employers and ability to articulate the benefits of having a diverse workforce in businesses
• An understanding of the Social Model of Disability and its practical application
• Ability and willingness to learn and carry out a variety of employment tasks to support the Disabled person
• Evidenced experience of success in building strong and positive relationships with a variety of people and organisations
• Demonstrable problem-solving skills and experience
• Excellent interpersonal skills with a diverse population
• Good organisational skills with an ability to keep accurate records
• Good IT skills, including Microsoft Word, Excel, Outlook, Powerpoint and the internet
• Be willing and able to travel easily within London
• To be available for work at unsocial hours according to the demands of the work (occasionally)

Desirable

• Support Work qualification or equivalent is preferred but not mandatory
• An understanding of pan disability and employment

Deadline: Ongoing. We recruit for this role on a rolling basis with regular interview days.

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

We welcome applicants from all walks of life.

As a Disability Confident Employer, we actively encourage applications from Disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

AoD is a Living Wage Foundation registered employer and all of our employees, casual workers and contractors are paid above the London Living Wage.

No agencies please.

The Senior Support Worker is the lead practitioner within their designated intensive support  domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. 

Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. 

Why work for us? 

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. 

We have a bold new strategy and a passion  for excellence in service delivery with an eye on growth. 

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. 

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. 

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups. 

We offer the following benefits: 

• 25 days paid leave plus statutory holidays (pro rata) 

• A competitive pension scheme

• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About Pathway Project 

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. 

We offer a range of support services and run two refuges in confidential locations. 

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. 

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. 

Pathway Project believes in working as a cohesive team and are service user led. 

Our helpline is access to all and is open 24 hours a day, 365 days a year. 

** Please ntoe we may close this application early if we receive sufficient applications**

Outreach Worker  

£16,386 - £17,248  

Sandown  

Permanent, Part Time (25hrs per week)  

A variety of shift patterns, including early morning and evening outreach

Our client works in partnership with the Council and housing associations to deliver intensive person-centred support and accommodation choices. 

Their priorities are to ensure each homeless person is safe, has access to amenities such as food/water, has their own bank account and to support them in either accessing Hostel accommodation through the single homeless pathway or private sector housing.

If you are passionate about working with individuals with complex needs and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE  

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. 

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps

MAIN RESPONSIBILITIES  

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals

• To produce and regularly review comprehensive client-based risk assessments 

• To manage a caseload of clients on a one-to-one basis, providing personalised, intensive support via assertive outreach to long-term rough sleepers in the local area

• To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients

• To work with individuals to create clear housing plans, and to support individuals to access support services around health and wellbeing, money, benefits and housing

• To engage and support rough sleepers on the street working alongside local health care teams

• To help keep clients safe by reducing their contact with police and emergency services

• To identify barriers to accessing maintain safe tenancies and prevent eviction

• To attend community meetings and presentations with managers to support additional funding

• To support clients in trauma informed and psychologically informed ways

• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure   

• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures

• To provide basic first aid assistance until help arrives (full training is provided)

• To work confidently and efficiently when lone working

• To maintain accurate records on our client management system and ensure these are stored in line with GDPR

• To maintain confidentiality 

• To represent the organisation in a professional manner

• To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS  

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.

• This role will require a full drivers’ licence and access to a vehicle

• This role will require you to work flexibly across several sites

• This role will require you to work with clients on a one-to-one basis

• This role will require you to work early mornings and/or weekends

• This role will require you to lone work

ESSENTIAL CRITERIA    

• Strong communication skills, both verbal and written 

• Clear verbal and written English 

• Good keyboard skills for data inputting

• Good working knowledge of Microsoft Outlook, Excel and Word

• Confident and assertive manner

• Ability to self-motivate as you will work on your own 

• Effective team working

• Ability to respond calmly to crisis

• Deal promptly with and effectively react to challenging situations

• Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA    

• Experience of managing a caseload of clients

• Understanding of the complex support needs of people experiencing homelessness or those with complex needs

• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system

• Understanding of risk assessment and person-centred, outcomes-based delivery

They reserve the right to close their adverts early if a successful candidate is found, so please submit your application as soon as possible.