Helpline volunteer volunteer jobs

We have an exciting opportunity for a Media and Communications Officer to join our team at Endometriosis UK and help us make a real difference for the 1.5 million in the UK with the disease. This is a crucial, busy and varied role working closely with the Head of Communications and Campaigns to raise awareness and increase the visibility of endometriosis and Endometriosis UK. You will be working as part of a small but ambitious communications and campaigns team with a strong commitment to raising awareness and achieving real change to help those living with endometriosis and menstrual health conditions.

The role will be ideal for a proactive, forward-thinking, and highly organised communications professional who is comfortable with multi-tasking in a fast-paced environment. The postholders priorities will range from being the first point of contact for media enquiries to drafting media statements to respond to Government announcements that could impact the lives of those affected by endometriosis. You’ll be able to identify news stories, opportunities, and effectively pitch ideas to high profile media outlets, and have experience in working with case studies and celebrities to share their stories with the media.

At Endometriosis UK, we’re lucky to work with incredible volunteers with lived experience of endometriosis, who have important and compelling stories to tell.

You’ll be experienced or have a passion for working with case studies to bring their stories to life – and build and nurture relationships with case studies and high profile ambassadors to ensure that those with lived experience are at the heart of our communications.

You’ll be a born storyteller with excellent project coordination skills; able to meet tight deadlines and often last-minute media requests.

We are looking for someone who brings fresh ideas to the table, and will be able to work with teams across the organisation to support the organisations communications outputs – this could include supporting with written materials and publications, drafting copy for the website, or producing compelling newsletter content. 

Your work will play a crucial role in supporting the endometriosis community and delivering on our ambitious 2025 -2030 strategy.

Closing date for applications: 9am Monday 16th March 

Interview date: Monday 30th and Tuesday 31st March

Please note that for capacity reasons, we are only able to get back to successful candidates on the status of their application.

The Silver Line Helpline is recruiting for a Helpline Volunteer Co-ordinator to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.

As a Helpline Volunteer Co-ordinator, you will play a vital role in supporting and growing a valued team of volunteers who deliver a high-quality, safe and compassionate service to older people. You'll ensure volunteers receive a good onboarding experience, feel confident in their role and are supported every step of the way.

Working closely with colleagues across the Helpline, you'll manage volunteer recruitment and onboarding, deliver training, respond to enquiries, and help volunteers use a range of IT systems. You'll work flexibly in a fast-paced, 24-hour service environment, including taking and making calls to older people when needed. Your work will help ensure volunteers are well-trained, supported, and empowered to deliver a consistent, empathetic and safe service.

This exciting position offers hybrid working between home and our Blackpool office. We currently require office attendance a minimum of once a quarter. You may also be asked to attend the office occasionally for training or other reasons, as required. You will be on a hybrid contract and must cover the costs of all travel to the office yourself. Our office attendance requirements will be reviewed later in 2026.

This role is a 35-hour working week, 5 days out of 7 with start and end times between 8am-8pm. It will include regular weekend working, and Bank Holiday working, which will be arranged on a rota basis

In your Supporting Statement, please include examples of how you meet the Must Have criteria below.

Last day for applications Tuesday 10th March 2026.

Please note: Before joining the National Services team at Age UK, we want to be open that the organisation is in a period of change. Age UK works as a network of over 100 independent partners, with national services delivered by the charity and local services delivered by partners across the UK. Our new strategy means more services will be delivered locally in future, although we think our National Services will continue to play an important role. You would be joining a team that is evolving and changing to develop new ways of supporting older people, and we want you to have this context as you consider your application.

Must haves:

The below competencies will be assess at the indicated stage of the recruitment process.
Application = A, Interview = I, Test = T, Presentation = P

Skills and knowledge

• Excellent interpersonal, listening, customer service, and communication skills, with the ability to adapt communication style (A, I,T)
• Excellent IT skills including Microsoft Office and using CRM systems (A,I,T)
• Knowledge of safeguarding with the ability to assess and manage risk independently (A,I)
• Understanding and knowledge of mental health issues (A,I)
• Training and presentation skills with the ability to train others remotely on using IT systems (A,I)
• Understanding of the issues facing older people, particularly the impact of loneliness and isolation on older people (A,I)

Personal attributes

• Ability to respond in a non-judgemental, empathetic, respectful and friendly manner in all situations (A,I)
• Ability to manage a busy workload and adapt to change in a fast-paced service whilst meeting service KPIs (A,I)
• Ability to adhere to policies and procedures (A,I)
• A commitment to promoting equality and diversity (A,I)

Great to haves

The below competencies will be assess at the indicated stage of the recruitment process.
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience in working in services to support older people (A,I)
• Experience in working in with volunteers (A,I)
• Experience working with colleagues remotely (A,I)
• Experience working within services that operate outside of normal working hours (A,I)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

To provide high quality and comprehensive helpline advice, information, practical and advocacy support relating to violence against women and girls (VAWG) perpetrated against Black and minoritised women and girls.

To work alongside helpline Coordinator and helpline volunteers and ensuring the service is trauma-informed, safe, and effective.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the North and North East region.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service during a period of maternity leave and you will be reporting to the Helpline and Support Services Manager.

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with most staff spending one day a week in the office and the remainder working from home. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

• To be ‘first point of call’ for people with PSP & CBD and their families living in North and Northeast region including, Greater Manchester, Merseyside, Lancashire, Cumbria, North Yorkshire, Tyne & Wear & Northumberland. Providing people with support and information over the phone and via email.
• To raise awareness of PSP & CBD across all health and social care disciplines in the region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

For more information about this role, please visit our website.

Benefits

• Pension Scheme
• Employment Assistance Programme

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.

As a Helpline Adviser you will:

• Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

About you:

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

£34,893 - £41,050 + Vehicle + Benefits

Homebased with regular travel throughout the region

Ref: 21287

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

Volunteering is at the heart of the RNLI and we have over 35,000 volunteers in a variety of roles from operational crew and lifeguards to water safety and fundraising volunteers. This is a great time to enjoy the RNLI People Team as we regionalise the delivery of HR and volunteer service to the 6 RNLI regions.

Home based within the region, with regular travel to the regional office in Saltash and other sites across the area, you will report to the Regional People Lead and work closely with the People Adviser. Understanding the opportunities within your region, working with the local leadership team and your peers in the wider People Team you will be responsible for supporting great ‘people’ service and delivery.

Some of the benefits

Flexible working

26 days’ annual leave plus Bank Holidays

Outstanding pension scheme

Life assurance

Your role

We are seeking to recruit a Volunteering Adviser to join our team in South West. As a Volunteering Adviser, you will work closely with a range of stakeholders across the organisation, supporting the development of volunteering across the South West region and the wider RNLI.

This will include:

• Implementation of initiatives to improve the volunteer experience.
• Developing sustainable opportunities along with taking a proactive approach to how we support and manage volunteers.
• Providing staff and volunteers with expert advice and guidance in all aspects of volunteering including areas such as recruitment, retention, problem solving and recognition.
• Supporting local implementation of the volunteering strategy.
• Assisting with the development of volunteer management toolkits and support managers in the use of these.
• Delivering volunteer management training workshops to diverse groups of volunteer managers both in person and virtually.
• Being an ambassador for volunteering and ensure it is championed at all levels.
• You will also be required to support a volunteering helpline service for approximately 2 weeks a year (until 8pm weekdays and 10 am – 4pm weekends).

About you

To be our Volunteering Adviser, you will need:

• Extensive volunteer management experience.
• Confidence in delivering face-to-face and virtual workshops.
• The ability to manage a complex workload.
• Experience in handling volunteering problem solving issues is desirable. In this role you will need to be able to work and plan autonomously. You will also need to have a proactive and flexible approach to work along with excellent interpersonal skills.

This role is home-based and includes extensive travel across the region, and occasionally to the Regional Base in Saltash, often outside of normal business hours. This post requires a valid driving licence.

 For more information and to apply, please visit our jobs page.

 Closing date: 15 March 2026.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

As a Support Adviser, you’ll play a vital role for people affected by motor neurone disease (MND) by offering clear information, guidance and emotional support to individuals and families. Helping them to feel informed, reassured and better equipped to manage the impact of MND. You will communicate with empathy, confidence and purpose.

Every day is different. You could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact. 

Working as a Support Adviser on a 12-month Fixed Term Contract, you’ll be part of a focused team helping individuals understand their options and access the right services at the right time. You’ll contribute to a service trusted for its compassion and reliability.

Hybrid Working and Flexibility: Requirement to attend the Northampton office 3 days per week. 

The official job title for this role is: MND Connect Adviser 

Key Responsibilities

• Respond to helpline calls, emails and forum posts with sensitivity and accuracy
• Actively listen to understand a diverse range of calls and offer tailored information
• Signpost to MND Association services and external agencies
• Support complex and sensitive enquiries, liaising with health and social care professionals
• Maintain accurate records and complete administrative tasks
• Monitor service standards and contribute to ongoing quality improvements
• Identify risk or safeguarding concerns and take appropriate action
• Uphold confidentiality and follow policies that protect people and data
• Work with the Helpline Manager and wider team to ensure effective service delivery

About You

• Experience in an information-giving role, ideally including helpline work
• Strong active listening skills, with empathy and clarity in communication
• Ability to explain complex or sensitive issues with care and precision
• Resilience to support individuals experiencing emotional distress
• Experience providing information and support in writing, including email and webchat
• Experience with contact centre or CRM systems
• Skilled in Microsoft Office, including Outlook and Excel
• Understanding of data protection and safeguarding procedures
• Able to work independently while contributing to team goals

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

The Silver Line Helpline is recruiting for 6x Loneliness & Support Officers to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.

Representing the values of The Silver Line Helpline and Age UK, you will be the first point of contact for incoming calls from older people in need of support or just a friendly chat. Given the nature of the helpline each day will be varied and you will need to be adaptable to lots of unique situations.

This exciting opportunity is perfect for a friendly individual with effective communication skills and the ability to maintain high standards with an emphasis on empathy, patience and understanding. 

Working as part of this supportive team, you will adhere to all safeguarding procedures in order to keep callers safe from potential abuse or neglect.

• We have 6 part-time vacancies working 28 hours across days and evenings.

These exciting positions offer hybrid working between home and our Blackpool office. We currently require office attendance a minimum of once a quarter. You may also be asked to attend the office occasionally for training or other reasons, as required. You will be on a hybrid contract and must cover the costs of all travel to the office yourself. Our office attendance requirements will be reviewed later in 2026.

Please note that this post does require weekend and bank holiday working on a shift pattern basis. We will provide example shift rotas during the recruitment process, which you will need to review and confirm if it is feasible for you. If successful, the first 3 induction days will be onsite in our Blackpool office.

Please note: before joining the National Services team at Age UK, we want to be open that the organisation is in a period of change. Age UK works as a network of over 100 independent partners, with national services delivered by the charity and local services delivered by partners across the UK. Our new strategy means more services will be delivered locally in future, although we think our National Services will continue to play an important role. You would be joining a team that is evolving and changing to develop new ways of supporting older people, and we want you to have this context as you consider your application.

In your Supporting Statement, please include examples of how you meet the Must Have criteria below. 

Must haves:

The below competencies will be assess at the indicated stage of the recruitment process.
Application = A, Interview = I, Test = T, Presentation = P

Experience
* High levels of personal and emotional resilience and the ability to stay calm during challenging and pressured situations. A, I
* Ability to manage a busy workload and adapt to change in a fast-paced service. A, I

Skills and knowledge
* Knowledge of safeguarding with the ability to assess and manage risk independently. A, I, T
* Understanding and knowledge of mental health issues. I
* The resilience to work shifts when almost all time is spent on the phone, remaining engaged, active and responsive on every call. I
* Excellent IT skills including Microsoft Office, call handling, and CRM systems. A, I, T
* Ability to learn and become competent with new technology and systems. I, T
* Data entry skills. I, T
* Ability to multitask and focus on calls, whilst entering data and communicating effectively via IT systems. I, T
* Ability to work within and meet service KPIs on call length, utilisation and other key targets. I
* Ability to maintain clear boundaries with callers. I
* Understanding of the issues facing older people, particularly the impact of loneliness and isolation on older people. A, I

Personal attributes
* Ability to respond in a non-judgemental, empathetic, respectful and friendly manner in all situations. I
* Excellent interpersonal, customer service and communication skills, with the ability to adapt communication style to meet the needs of the caller. A, I
* Ability to navigate challenging topics of conversation with good listening skills and excellent conversational skills. I
* Ability to adhere to policies and procedures. I
* Being a positive team player. I
* A commitment to promoting equality and diversity. I
* A passion for supporting older people. I

Great to haves 

Experience

• Experience in working in services to support older people. I
• Experience working with colleagues remotely. I
• Experience working within services that operate outside of normal working hours. I   

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards – recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 139 countries and territories. For over 70 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization (WHO) and consultative status with the United Nations (UN).

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

The Event Coordinator (Programmes) will coordinate the planning, delivery and evaluation of event programmes and provide administrative support to volunteer Scientific Programme Committees (SPC), with a particular focus on our flagship biennial World Congress. This is a hands-on role, requiring an organised and diplomatic individual who can manage competing priorities to meet deadlines, adapt to last minute changes and requests, and build strong relationships with both internal and external stakeholders.

TRC Sexual Abuse & Rape Support Greater Manchester is seeking an experienced and committed professional to join our team as our Services & Operations Manager.

Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will lead on safeguarding, act as a line of support between the client-facing services and the CEO, line-manage our service coordinators, lead on triage meetings and coordinate TRC's centre.

This job would be ideal for someone who is passionate about supporting survivors of sexual violence, has line-management experience and has case management experience in a specialist support service.

Director of Services

Are you a strategic leader who builds strong teams and delivers services with real, measurable impact?

We’re looking for a Director of Services to lead and shape our national support and wellbeing offer at Cardiomyopathy UK.

And here’s the important bit..........You do not need to know anything about cardiomyopathy.

If you are an experienced senior leader with a track record of improving service quality, embedding outcome measurement and leading high performing teams, we want to hear from you.

About the role

This is a key Executive Leadership Team role, reporting to the Chief Executive. You will lead our Services Directorate and work closely with trustees and fellow directors to shape strategy, strengthen performance and ensure we can clearly evidence the difference we make.

Our services support people across the full life cycle of cardiomyopathy, from diagnosis through long term management and, where needed, palliative and end of life care. Your role will be to ensure that support is joined up, high quality, clinically safe and responsive to changing emotional, practical and clinical needs.

You will lead three managers across community engagement, wellbeing and nurse services. Your focus will be on building a confident, accountable and high performing leadership team with clear standards around quality, safeguarding and measurable outcomes.

A central part of the role is embedding robust outcome monitoring and quality assurance systems. We want to move beyond reporting activity and clearly demonstrate impact for beneficiaries, Trustees and funders.

You will also:

• Strengthen and evolve our mental health and wellbeing offer, including oversight of our Acceptance and Commitment Therapy programme
• Ensure strong clinical governance, safeguarding and information quality standards
• Develop and implement a clear performance and impact framework across all services
• Use data, insight and lived experience to inform continuous improvement
• Build strategic relationships with NHS partners and other organisations
• Drive innovation and scalable service models that extend national reach while remaining financially sustainable

Why join us?

Cardiomyopathy UK is the national charity for people affected by cardiomyopathy. We provide specialist nurse support, peer support, wellbeing services and trusted information to thousands of people each year.

We are ambitious about our future. We are committed to quality, accountability and continuous improvement. Most importantly, we are committed to ensuring that everyone affected by cardiomyopathy can live well with the condition.

We are a family friendly employer with flexible and hybrid working. We offer an enhanced Employee Assistance Programme, additional annual leave linked to length of service, and an extra special occasion day each year.

If you are excited by the opportunity to shape national services, build a strong team and ensure we can clearly demonstrate the impact of our work, we would love to hear from you.

Deadline: Friday 13th March 2026 at 11:30pm 

About us

Join our team at the MPS Society, one of the leading rare genetic disease charities in the UK aiming to transform the lives of individuals and their families affected by MPS, Fabry and other related lysosomal diseases.  This is a rare opportunity to join our Support & Communities teams who provide direct support, practical guidance and other patient focused activities to over 1500 members and their families, UK-wide. 

Our Support Team raise awareness both within the MPS community and external agencies, offering information, advice, support, and advocacy in a range of areas including clinical management, health and social care, housing, education, transition, independent living, palliative care, and bereavement.  

Ideal candidate

As a Senior Support Officer, you will primarily be responsible for raising awareness and providing a high-quality support and advocacy service to our members and their families.   You will be a relationship builder who cares about the community we serve and ensures that the individual (or family) remains at the centre of support.  You will have experience in multi-agency working and an in-depth understanding of the needs of those with disabilities, their families and carers.  Demonstrable experience and knowledge of health and social care, education and relevant assessment processes are essential. 

As deputy safeguarding lead officer for both shildren and vulnerable adults you will take the lead in the absence of the safeguarding leads and be confident sharing your knowledge with new recruits through mentoring.

You will have excellent written and oral communication skills, with the ability to uphold best practice, challenge poor policy and inappropriate decisions.  Excellent IT skills and the ability to plan, prioritise and deliver to tight timescales are essential.  You will be self-motivated and highly organised, juggling many strands of work. 

As part of a small, dedicated team, you will have a positive attitude and a willingness to work collaboratively with your colleagues and external parties to raise awareness, advocate for our membership, as well as supporting the delivery and development of services for the MPS Society community.

Whilst a relevant qualification within health & social care, education or a related field is desirable, other knowledge and work experiences may be equally as valuable in this role. Prior knowledge of MPS and related conditions is not required however a special interest in neurology and working with individuals with neurological disabilities is advantageous.  In-depth support and training to develop expertise in MPS and related conditions, and the needs of those affected by these progressive, life-limiting conditions will be provided.   

What we can offer you

Join us and you will be working for a caring charity offering:

• A competitive salary
• Generous annual leave of 25 days plus bank holidays (pro-rata for part time hours)
• Extra leave between Christmas and the New Year
• Pension
• Life assurance (subject to the conditions of the scheme)
• Employee assistance programme offering support 24/7

Further information

The successful candidate must be eligible to work in the UK.

This is a full-time role (35 hrs per week) however part time hours, with a minimum of 28 hrs per week may be agreed for the right candidate.  Salary will be pro-rata for part-time.

The main duties, responsibilities and essential requirements of this role can be viewed on the attached job description.

This is an essential car user post. The applicant must hold a current UK driver’s licence, with no more than 6 points, have access to a car and be able and willing to drive UK wide as required.

This role is offered on a hybrid basis with a minimum of 2 days in our Amersham office each week. As part of the role, UK wide travel is necessary. This may on occasion include early morning and/or evening working and sometimes overnight stays.  You may also occasionally be required to attend evening or weekend conferences and events. We have policies in place to ensure that any unsociable hours worked are fairly compensated.

We encourage candidates to visit the MPS Society website to learn more about us and the community we serve.  Alternatively, if you would like an informal chat about the role or the work of the MPS Society, please contact Bethanie Pentecost.

Disclosure & Barring Service (DBS)

The MPS Society is a charity that provides a range of care, support and activities for children and adults at risk throughout the UK. This is provided through our dedicated support and advocacy service, telephone helpline, clinical research, online activities and forums, annual events, patient expert meetings, focus groups and conferences.  MPS staff, trustees and volunteers may be asked to be involved in the delivery of its regulated services and activities. 

This post is exempt under the Rehabilitation of Offenders Act 1974.  Due to the sensitive nature of the duties undertaking, the post holder will be expected to undertake a DBS check as part of the recruitment process and for this to be reviewed on a regular basis. 

Next steps: 

Applications:  Please provide your CV and a supporting statement (maximum 750 words) outlining your understanding of how rare, complex and progressive conditions such as Mucopolysaccharidoses (MPS), including their neurological impacts, can affect individuals and families across the life course. In your response, please describe the experience, skills and approaches you have developed that would support you to carry out the Senior Support Officer role, including (where relevant) supporting people with complex needs, working across health, education and social care systems, and providing advice, advocacy or casework support.

Kindly note, applications received without a supporting statement will not be considered. 

Closing Date:   Whilst we have an initial closing date of 20th March, we reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview and assessment.

1st interviews:  Initial virtual interviews will be held end March/early April.

2nd interviews: Final face-to-face interviews and assessments will be held on 16th & 17th April at MPS House, Amersham.

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

Help shape a future where people with motor neurone disease (MND) receive joined-up, person-centred support. As a Programme Lead - Integrated Support, you will guide the development of a new integrated support model, coordinating activity across seven connected work-packages and ensuring progress that is timely, focused, and grounded in real need.

As the Programme Lead, you will work across teams to plan, align, and drive programme delivery. You will ensure each area of work is clearly structured, purposeful, and supported, while maintaining strong relationships across the Motor Neurone Disease Association.

Key Responsibilities

• Lead planning and delivery of projects within the Integrated Support Programme
• Maintain a clear programme framework that supports governance, prioritisation, rick-management and quality assurance
• Collaborate with senior leaders to inform strategic direction and future development
• Engage colleagues, volunteers, and community stakeholders to support innovation and inclusive co-production
• Track progress, evaluate effectiveness, and embed continuous improvement
• Oversee budgets, resources, timelines, and project standards
• Identify and manage risks and interdependencies
• Promote integrated, person-centred approaches rooted in lived experience and best practice

About You

• Experience leading complex project portfolios within service-focused settings
• Knowledge of service improvement and the ability to apply recognised Quality Improvement methods
• A formal project management qualification (e.g., PRINCE2, APM, Agile)
• Skilled in programme framework development, resource planning, and financial oversight
• Strong analytical skills and confidence using metrics to inform decisions
• Excellent stakeholder engagement skills and clear, inclusive communication
• Ability to lead collaboratively, supporting both staff and volunteers
• Strength in risk management and constructive problem-solving

Further information about MND Association and full job description is available in the attached Candidate Pack.

This is a home-based role with a requirement to travel to Northampton, London and regionally in-line with role and organisation requirements.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.