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About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.
To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.
To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.
Key Responsibilities
Complaints and Challenge Management
- Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
- Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
- Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
- Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
- Maintain an accurate and auditable record of all complaints, decisions, and resolutions.
Quality and Compliance Oversight
- Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
- Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
- Support the design and implementation of quality-improvement plans, policies, and tools.
- Provide regular reporting to senior leadership, highlighting trends and risks across services.
Continuous Improvement and Learning
- Translate insights from complaints and audits into practical service improvements.
- Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
- Support staff training and development on complaint handling, communication, and quality assurance.
- Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.
Regulatory and Partnership Liaison
- Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
- Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards.
- Support preparation for audits, funder reviews, and regulatory inspections.
- Keep colleagues informed of relevant regulatory changes and implications for practice.
General Responsibilities
- Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
- Promote equality, inclusion, and accessibility across all aspects of the service.
- Demonstrate financial efficiency and value for money.
- Undertake other duties as directed by the Head of Quality and Compliance or senior management.
Person Specification
Essential Criteria
Experience and Knowledge
- Hold a valid Money and. Pension Service accredited qualification in debt advice
- A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
- Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
- Significant experience managing complaints and quality processes within a regulated advice
- Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
- Ability to analyse complex cases and identify systemic issues or risks.
- Experience developing and implementing service improvement plans.
Skills and Competencies
- Excellent communication and influencing skills at all levels.
- Strong analytical, reporting, and decision-making ability.
- Ability to manage competing priorities and meet tight deadlines.
- Confidence handling sensitive and confidential information with integrity.
- High level of IT literacy, including CRM or case management systems.
- A proven commitment to continuous professional development of self and wider teams.
Personal Attributes
- Ability to work independently and proactively without supervision.
- High level of professionalism and integrity.
- Committed to fairness, impartiality, transparency, and accountability.
- Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
- Collaborative and empathetic approach when dealing with clients and colleagues.
- Strong alignment with Toynbee Hall’s values and mission
Desirable Criteria
- Previous management or supervisory experience in a debt advice or compliance setting.
- Experience designing or delivering training on quality, complaints, or compliance.
- Knowledge of data-protection legislation and its implications for complaint management.
- Ability to build and maintain positive relationships with all staff members.
- Excellent written and verbal communication skills.
- Competence in handling sensitive information with discretion and maintaining confidentiality.
- Keeping up to date with technology and take individual responsibility for learning new technologies.
Please download the full Job Description for more details.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
This role is with One Newham, and we at Your Place are recruiting on their behalf.
Contract: Permanent
Reports to: Network Coordinator
Location: Hybrid – home based, but with regular attendance of meetings in Newham
Background:
One Newham is a network of voluntary and community organisations that are rooted in local communities and work to improve the lives of people in Newham. One Newham was created so that members learn from each other, benefit from each other’s strengths and expertise and through collaboration, innovate to find the best solutions to the issues that concern local people and communities, and the funds to support these.
Our mission is to champion and strengthen local charities and community organisations. We do so by facilitating collaborative action in Newham.
Our values inform everything we do:
Inclusion
Ensure all community groups, including grassroots organisations, feel supported and valued.
Transparency
Maintain clear, open communication with members and stakeholders.
Leadership
Take bold initiatives and act as a catalyst for sector-wide growth.
Respect
Value and honour the diversity and rights of members and the community.
We have four strategic priorities that guide our work:
Connect: We connect individuals, organisations, and communities to each other, services, and opportunities. We build partnerships and networks that facilitate collective action and initiatives.
Support: We provide and commission a support programme for our members, ranging from one-to-one advice and training, to small grants and partnership funding. We help initiatives start up and keep going by adding capacity and/or hosting projects, programmes, and fledgling organisations.
Champion: We advocate for community and voluntary action, give our members a voice, and showcase their work to funders, policy makers, and anyone interested in how local activists make a difference in Newham.
Influence: We collect data and evidence of the impact of voluntary action, and policy, on the well-being of local communities. We build relationships and engage in conversations so that policies, plans, and strategies are designed to support residents, communities, and voluntary organisations in Newham.
Purpose of the Role
The Administrator / Finance Officer plays a key role in the smooth running of One Newham. The postholder will provide reliable financial administration, maintain accurate records, support budgeting and reporting cycles, and ensure effective office and administrative systems are in place, with a strong emphasis on finance.
Key Responsibilities
Finance (priority area)
• Maintain accurate financial records on QuickBooks.
• Prepare bank reconciliations and assist with cashflow forecasts.
• Process invoices, expenses and reimbursements.
• Prepare draft management accounts.
• Support annual budget preparation and monitoring.
• Administer SafeHR (online payroll system) and manage pension returns.
• Maintain grant and project financial trackers.
• Ensure compliance with financial policies.
Administration & Office Management
• Maintain administrative systems and filing structures.
• Oversee supplies, equipment and IT procurement.
• Support onboarding of staff and volunteers.
• Act as first point of contact for routine enquiries.
• Arrange meetings, take minutes and support diary coordination.
• Assist the Network Coordinator in the organisation of network events and conferences as required, including the annual conference and Green Fair.
• Prepare board papers and governance documentation.
• Maintain databases and contact lists.
IT & Systems Support
• Coordinate basic IT troubleshooting and liaise with external providers.
• Maintain equipment records, licences and renewals.
• Support development of internal processes and digital tools.
Community Hire Scheme
• Coordinate the Community Hire Scheme, set up booking procedures, payments and deposits, and coordinate collections and returns.
• Organise regular maintenance of the equipment for hire.
• Liaise with and support the Hire Scheme volunteers and ensure that their expenses are paid on time.
• Promote the scheme widely and ensure that it is taken up by local residents and community groups.
Member and Network Communications
• Maintain up-to-date contact lists and mailing groups for One Newham members and partners.
• Support the production and circulation of member communications, including e-bulletins, newsletters and event invitations.
• Upload and update content on the One Newham website and/or member portals (where applicable).
• Assist with communications for forums, training sessions and network events (e.g. creating simple flyers, booking links, reminders).
• Help ensure a consistent, timely flow of information to members about opportunities, funding, training and key local developments.
Person Specification
Essential Experience and Knowledge
• Experience in a finance-focused administrative role, ideally in a charity or small organisation.
• Strong working knowledge of QuickBooks.
• Experience maintaining financial records, processing invoices and preparing reconciliations.
• Good understanding of office administration systems and general office management.
• Strong IT skills, including Microsoft 365 (Word, Excel, Outlook, SharePoint/OneDrive) and Google apps.
• Experience maintaining contact lists or simple CRM/mailing systems.
Skills & Abilities
• High level of accuracy and attention to detail, particularly in financial work.
• Good written and verbal communication skills, with the ability to draft clear emails and simple updates for members.
• Strong organisational skills and ability to manage competing priorities and deadlines.
• Ability to handle confidential information appropriately.
• Ability to work independently and use initiative in a small team environment.
• Practical, solutions-focused approach to day-to-day challenges.
Personal Attributes
• Reliable, proactive and well-organised.
• Calm, flexible and adaptable in a changing environment.
• Confident building positive working relationships with colleagues, members and partners.
• Commitment to equality, diversity and inclusion.
• Alignment with One Newham’s mission to strengthen the local voluntary and community sector.
Desirable
• Experience using email marketing or CRM tools (e.g. Mailchimp, Salesforce, Plinth etc.).
• Experience supporting grant administration and financial reporting.
• Knowledge of charity finance regulations and good practice.
• Basic design skills (e.g. Canva) for simple flyers or social media graphics.
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.
Health and Safety Advisor
Salary: Band 6 £39,775.77 - £52,452.55 per annum
Contract type: Permanent, full-time (37.5 hours per week)
About the job role
We have an exciting opportunity for a Health and Safety Advisor in our Estates team at St Joseph’s Hospice. We are looking for someone who has experience in managing and supporting the implementation of health and safety across an organisation. There will be a wide range of responsibilities from policy to the operational level. Activities range from office- and shop-based staff to health workers, outreach workers, and a small maintenance team.
THE INDIVIDUAL
- We are looking for a candidate with an established career in the H&S field.
- You should be a self-motivated and proactive person who can hit the ground running.
- You will need the ability to balance competing priorities in a fast-paced working environment.
- You should have the drive and tenacity to get the job done to a high standard.
Where you’ll work
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.
Our specialist palliative care services — delivered at home, in our in-patient unit, and through out-patient clinics — are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.
PLEASE NOTE: Although you will be working in a hospice setting, this position does not cover medical health and safety responsibilities.
Please provide a supporting statement (no more than two sides) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria in the person specification. Please note, it is essential that you provide this statement as it will be used as a basis for shortlisting.
Why work for us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket/Welfare loans
- Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
- Join St Joseph’s team and find out more!
To apply, please visit our dedicated recruitment page via the apply button.
Closing date: 8 April 2026.
Interview date: 16 April 2026.
The interview process will consist of the following: a test in a controlled environment, a 5 to 10-minute presentation, and a panel interview.
We are an equal opportunity and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Grant Finance Officer - French speaking
Location: Vauxhall, London (minimum of 1 day per week in the office)
Contract Type: Contract – approx. 6 months with possible renewal
Salary: £34,620 - £35,795 (pro rata)
· Support international grant-funded programmes across West Africa, managing budgets and financial reporting for partner organisations
· Work with experienced finance teams to develop processes, maintain accurate budget tracking, and prepare donor reports
· 30 days annual leave plus bank holidays, with 6% pension contributions and employee assistance programme
· Grow your finance career in a mission-driven charity sector organisation committed to meaningful impact
· Flexible working with hybrid arrangements - just 1 day per week in London office
Our client is a leading international human rights charity with over 180 years' experience tackling modern slavery globally. They're seeking a Grant Finance Officer to join their team in London, supporting their vital work across West Africa. If you have experience managing project budgets, strong Excel skills, and fluency in English and French, this role offers the chance to combine financial expertise with purposeful work in the charity sector.
Company Overview
Our client is the world's oldest human rights organisation dedicated to ending modern slavery everywhere. Working with survivors, partner organisations, responsible businesses and governments, they challenge the systems that enable slavery to exist - including human trafficking, child slavery and forced labour. The organisation is built on values of integrity, transparency and accountability, with a zero-tolerance approach to corruption and abuse. They actively welcome applications from diverse backgrounds and are committed to creating an inclusive workplace where everyone can thrive.
Position Overview
As Grant Finance Officer, you'll play a vital role in supporting the financial management of grant-funded programmes across West Africa. You'll work closely with programme teams and international partners to ensure budgets are accurate, finances are properly tracked, and donors receive timely, compliant reports. Your work directly enables the organisation to deliver its mission effectively, ensuring funds are managed with integrity and used to maximum impact in the fight against modern slavery.
Responsibilities
· Liaise with programme coordinators and West African partners to establish, review and monitor budget forecasts throughout project lifecycles
· Receive, review and verify monthly financial reports from partners, checking accuracy and identifying discrepancies
· Collect and review supporting evidence for all expenditures, ensuring compliance with donor requirements
· Support partners in maintaining accurate project budgets and resolving budget-related queries
· Review quarterly financial forecasts and assist in preparing comprehensive finance reports for donors
· Prepare grant modification requests when budget changes are needed, liaising with donors as required
· Maintain and update budget trackers, working alongside the Grant Finance Coordinator
· Develop final financial reports at project completion and support annual audit processes
· Support the development of partner budgets and budget narratives for new funding applications
· Create and maintain budget and reporting spreadsheets for newly funded projects
Requirements
Essential:
· Proven experience developing and monitoring project budgets in a structured environment
· Fluency in written and spoken English and French
· Strong proficiency with MS Office applications, particularly Excel for budget tracking and analysis
· Experience using computerised accounting systems for purchase ledger functions
· Excellent organisational skills with meticulous attention to detail
· Ability to work systematically and calmly under pressure, meeting tight deadlines
· Customer-focused approach with strong communication skills
· Self-motivated, proactive problem-solver who finds solutions independently
Desirable:
· Experience processing invoices and payments to overseas suppliers in foreign currencies
· Part-qualified or fully qualified accounting professional (CCAB or equivalent)
· Previous experience working in the charity or not-for-profit sector, ideally an NGO
Benefits
· 30 days annual leave (pro rata) plus bank holidays
· Pension scheme with 6% employer contribution (2% minimum employee contribution required)
· Employee assistance programme offering confidential support and wellbeing resources
· Cycle to work scheme
· Hybrid working arrangement with flexibility to work from home
Alongside this generous package, you'll join a values-driven organisation where integrity and impact matter. You'll collaborate with a dedicated team committed to ending modern slavery, working in an inclusive environment that welcomes diverse perspectives and actively supports professional development.
How to Apply
Please send your CV for further consideration.
Closing date: Ongoing / ASAP – with interviews likely week commencing 6th April 2026
Sydenham Garden is seeking to appoint a Community Engagement and Fundraising Lead for two days per week on a fixed term contract for two years. They will join our team of 14 staff and 70 volunteers supporting people living with mental ill-health and dementia in south-east London.
Positions: Community Engagement and Fundraising Lead
Contract: Fixed term for 1 year,
Hours: 0.4 FTE 15 hours per week
Salary: £38,000 pro rata
Annual leave: 33 days including bank holidays pro rata
Location: Sydenham Garden Resource Centre, SE23 2LW or working from home – minimum 1 day a month in office
Application closing date: 9am Monday 13 April
Interview date: Friday 24 April
Our Organisation
Sydenham Garden, based in Lewisham in South-East London, is a special, unique and beloved wellbeing centre utilising its gardens, nature reserve and activity rooms to help people living with and recovering from mental and physical ill-health. We were established in 2002 and will celebrate our 25th anniversary in 2027. We provide nature and arts based creative, social and therapeutic activities for co-workers (the name we give our primary beneficiaries). People are referred to us from community organisations and health professionals and we use an integrative approach where those with different degrees of mental and physical ill health come together with volunteers from the local community to reduce social exclusion and prejudice. Each year we work with on average over 250 co-workers and over 70 volunteers.
About you
You’ll have experience in building relationships with individual donors, increasing income from community sources and engaging and enthusing volunteers and supporters around a cause. You’ll have excellent communication and people skills and feel comfortable both thinking strategically and managing competing priorities day-to-day. Most importantly, you’ll thrive in a small team working to make a big impact for people living with mental ill-health and dementia.
Why you should join us
Sydenham Garden is a small team rooted in our local community, and that community is at the centre of everything we do; from the people we support, to the volunteers and neighbours who get involved in our gardens and our work in all sorts of ways.
We work collaboratively, support each other across different areas of the organisation, and aren't afraid to try new approaches and learn from what doesn't work. We're values-led, we care deeply about our impact, and we hold ourselves accountable to the people and communities we serve.
We're also confident advocates for our work, and comfortable making the case for Sydenham Garden to funders, partners and the wider community.
Equity, Diversity and Inclusion
Sydenham Garden is committed to Diversity, Equity and Inclusion (DEI). We want to build a diverse and inclusive staff, volunteer and trustee team where everyone feels that they belong and that reflects the profile of the communities we serve. Therefore, we will welcome and consider applications from candidates of all backgrounds and protected characteristics, and we particularly encourage applications from people of African or Caribbean heritage to ensure our staff team represents the communities we serve.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking to take the next step in your HR career? Do you want hands-on experience in employee relations and the opportunity to grow within a supportive, highly skilled HR team? If so, this could be the perfect role for you.
Employee Relations Assistant
Reference: FEB20264403
Location: This role can be worked primarily from home, Flexible in UK
Contract: Fixed until 31st December 2027
Hours: Full Time, 37.5 hours per week
Salary: £30,075.00 - £32,108.00 Per Annum
Benefits: Holidays, Pension and Life Assurance
The Employee Relations Team is a vital part of our HR department, supporting managers across the organisation with matters including conduct, capability, absence, redundancy and a wide range of other employee relations topics. We are now looking for an Employee Relations Assistant to support our Advisers while also developing your own skills and responsibilities.
This is an ideal role for someone currently working in HR administration or HR support, who is working towards (or already has) a professional HR qualification-ideally CIPD Level 5-and is keen to gain deeper ER experience.
What you’ll be doing
In this position you will work closely with our experienced team of eight Employee Relations Advisers. You’ll gain exposure to a wide range of ER activities, take part in case discussions, and gradually take ownership of less complex matters.
Your responsibilities will include:
Employee Relations Support
- Acting as the first point of contact for employee relations, policy and contractual queries.
- Supporting and coaching managers through first stage queries and HR processes.
- Attending ER meetings alongside advisers and contributing to case discussions.
- Applying HR policies and procedures with accuracy and confidence.
HR Operations
- Assisting advisers with case preparation and documentation.
- Maintaining and updating employee records.
- Providing advice on terms and conditions of employment.
Project Work
- Contributing to HR and operational projects as required, including policy development and process improvement.
What you’ll bring
We’re looking for someone who is eager to learn, confident in supporting others, and keen to build a solid foundation in employee relations.
Essential skills & experience:
- Experience in an HR Administrator, HR Assistant or HR Coordinator role.
- Confidence in advising managers on HR procedures and basic ER issues.
- Strong organisation and attention to detail.
- Excellent interpersonal and communication skills.
- Competent user of MS Office and HR systems.
- CIPD Level 3 (or equivalent) and ideally working towards Level 5.
- A basic understanding of employment law principles and developments.
What we offer
- Clear progression pathways and ongoing professional development.
- Regular check-ins, shadowing opportunities and hands-on ER learning.
- Exposure to a wide range of HR activities, projects and policy work.
- A collaborative, supportive HR team where your growth is a priority
Additional Information:
This is a Contract until 31/12/27, Full Time role for 37.5 hours per week.
Closing date: 23:59, Tuesday, 31st March 2026
We are looking to conduct interviews for this position as soon as we see good applications, so please don't delay.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.
Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.
You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.
By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.
Take a look at our comprehensive job description for more details.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off (taken any time)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field
Specifically seeking candidates with:
- Experience with people affected by trauma, sudden bereavement, or serious injury
- Understanding of trauma-informed practice and ability to provide support sensitively
- Experience identifying and responding to safeguarding and vulnerability concerns
- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.
About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
If writing a cover letter isn't your thing, why not send us a short video telling us all about why you think you'd be a great fit for our charity
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
As a Wilder Learning Officer, you’ll help shape and deliver an inspiring programme of outdoor learning, training and engagement that connects people of all ages with nature across Sussex. You’ll coordinate and deliver high‑quality sessions to teachers and children across EYFS, Primary and Secondary phases, in-school and outdoor settings. You’ll deliver and assess our accredited Forest School and Wild Beach training programmes to adults; advise on school grounds improvement for nature; and champion the benefits of nature connection through a wide range of activities and events. Alongside hands‑on delivery, you’ll support in marking, evaluation and planning; contribute to income generation; and help ensure our schools and learning programmes are safe, inclusive and reflective of best practice. You’ll play a key role in communicating our work—engaging with teachers, families, volunteers and external partners, acting as a friendly, knowledgeable ambassador for Sussex Wildlife Trust.
This is a varied and practical role at the heart of our Wilder Learning team, empowering educators and wider school communities to connect with nature and take meaningful action for wildlife in Sussex.
A valid drivers’ licence is required for this role.
This role is subject to an Enhanced DBS with Barred List check
We exist so that future generations can experience the joy and well-being that comes from connecting with nature in Sussex
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Love creating content that people actually stop to read, watch, and share?
As our Digital Content Producer, you’ll lead Urban Saints’ social media presence - crafting engaging, platform-native content that builds community and drives meaningful engagement. You’ll focus on short-form video and creative storytelling, while also supporting email and website content to ensure everything we share looks strong, consistent, and on brand.
You'll be responsible for:
- Social media and community engagement - creating and publishing engaging content across platforms and growing our social media communities.
- Digital content creation - creating graphics and digital assets in line with our brand guidelines and using design principles.
- Supporting digital channels - creating and sourcing engaging imagery for our website and external emails.
- Collaboration and delivery - working with other members of the Comms team to align with campaigns and priorities.
About You
We're looking for someone with professional experience of creating and managing social-first content with particular strength in Instagram and short-form video content. You'll be able to grow and develop digital communities, and be confident using Adobe Creative Suite. You are proactive, curious, and quick to spot opportunities.
This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.
Location
The role is home-based with travel as required. All full-time Urban Saints employees are required to attend two team residentials per year.
How to Apply
Please fill out our application form which you can find on our website. The closing date for applications is Friday 20 March at midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date.
After we’ve received your application we’ll be in touch asking for a link to your portfolio or examples of your work (graphics, videos, or other creative projects) that you’re most proud of.
DBS Check
Due to the nature of this position, any offer of employment with Urban Saints will be subject to a satisfactory DBS check.
The client requests no contact from agencies or media sales.
This role sits within our Connecting Communities service, which is an element of the larger Mental Health and Wellbeing Service in Tower Hamlets. The post holder will be committed to supporting our clients through their recovery and developing greater resilience and wellbeing. This role will offer a personalised approach to accessing welfare and housing-related advice and information, through casework, workshops and advice surgeries.
What you’ll do
- Provide welfare benefits and housing advice to support people with mental health challenges to live independently in the community.
- Help clients understand and resolve issues related to welfare benefits and ensure they receive their correct entitlements.
- Run workshops, groups, and advice surgeries on welfare benefits and related topics, such as money management.
- Work collaboratively with the Connecting Communities team, mental health services, housing associations, and other providers to support welfare benefits enquiries, referrals, and training needs.
We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT US
The Great Friendship Project is an award-winning organisation tackling loneliness through research-informed community programmes, campaigns, and partnerships.
We design and deliver social interventions that help people build real-world friendships, strengthen social confidence, and rise out of loneliness.
Over the past four years, we have delivered hundreds of community activities, partnered with major brands and public institutions, contributed to national research and policy conversations, and built a highly engaged community of tens of thousands of young adults.
As part of this work, we also run targeted programmes that respond to specific life challenges where loneliness can be most acute - including our new LaunchPad Programme, which supports young adults who are out of work to rebuild routine, confidence, and connection alongside practical employability support.
As we look ahead, we are now entering a critical next phase of growth, strengthening our foundations in preparation for wider national expansion.
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THE ROLE
This new Programmes & Operations Coordinator role will act as the central operational lead for day-to-day delivery.
You’ll take ownership of systems, operations, volunteer coordination, and delivery logistics, while working closely with the Founder across areas such as community activity, growth planning, partnerships, and fundraising.
As a growing organisation, this is a broad, hands-on role with scope to help shape systems, processes, and ways of working as we grow.
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OPERATIONS
- Planning & Scheduling - Develop and maintain operational plans, timelines, systems, and delivery schedules to support effective coordination across the organisation.
- Process Development - Establish and maintain clear processes for tracking tasks, deadlines, risks, outputs, and learning
- Documentation - Develop and maintain scalable documentation, playbooks, and operational processes to strengthen organisational readiness for growth
- Systems Management - Build, refine, and maintain digital tools, databases, and shared filing systems to improve coordination, visibility, and efficiency
- Financial Administration - Support basic financial processes, including processing invoices, tracking expenses, and supporting grant-related financial reporting
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PROGRAMME DELIVERY
- Delivery Oversight - Support the delivery of community programmes, campaigns, and pilots, to help ensure quality, safeguarding, and consistency
- Programme Logistics - Coordinate venues, volunteers, partners, and programme materials to ensure smooth delivery
- Participant Communications - Lead day-to-day communications with participants and community members, acting as a clear and reliable point of contact
- Community Development - Develop and refine induction, member contact, and retention processes to support a welcoming and inclusive community
- Impact Tracking - Support evaluation, feedback collection, and continuous improvement across programmes
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VOLUNTEER MANAGEMENT
- Recruitment & Onboarding - Lead the recruitment and onboarding of volunteers and interns
- Volunteer Coordination - Coordinate volunteer rotas, availability, and deployment across programmes and act as the primary day-to-day point of contact for volunteers
- Training & Development - Support volunteer training, shadowing, and development plans
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FUNDRAISING & GROWTH SUPPORT
- Business Development - Support the identification of new partners and assist with building and maintaining relationships, including day-to-day coordination
- Grant Writing - Assist with grant applications, funding research, and partnership follow-up
- Marketing & Growth - Support the development of marketing and growth plans, providing operational input and capacity planning
- Campaigns & Events - Support the delivery of national campaigns, research dissemination, and stakeholder events through coordination of logistics, volunteers, and internal systems
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WHO YOU ARE
- Reliable & Adaptable - You are proactive and can prioritise effectively in a fast-moving environment
- Problem Solver - You have strong organisational skills and a sharp eye for detail
- Great Communicator - You are comfortable with public speaking and talking to everyone from community members to trustees and partners
- The Sherpa - You have experience coordinating or leading teams, projects, or delivery activity
- Tech-Savvy - You love using digital tools (Google Workspace, Notion, Slack, Canva) to make work easier and more visible
- Flexible - You’re happy to work evenings or weekends, when required (N.B. Time Off In Lieu will be provided)
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EXPERIENCE - ESSENTIAL
- Experience in an operations, coordination, programme delivery, or project support role with responsibility for outcomes
- Experience managing multiple priorities across people, systems, and deadlines in a small or fast-moving organisation
- Confidence taking ownership, exercising judgement, and working with limited supervision
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EXPERIENCE - DESIRABLE
- Experience in a charity, community, events, or volunteer-led environment
- Experience supporting partnerships, fundraising activity, or grant applications
- Experience working closely with senior leadership or a founder
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BENEFITS
Beyond the opportunity to play a pivotal role in a growing social movement, we provide a supportive environment designed to help you thrive both personally and professionally.
- Meaningful work with real impact - Play a central role in tackling loneliness and helping people build lasting, real-world friendships
- Hybrid working - A flexible mix of office-based, community, and home-based working, with autonomy around how you structure your week
- 20 days annual leave + bank holidays + your birthday off - On top of this, you’ll also earn an extra day of annual leave every year you work with us, up-to 5 years
- Learning & development support - Opportunities to build skills across operations, programme delivery, fundraising, and leadership, with mentoring from the Founder and access to relevant training - where required
- Progression opportunities - As a growing organisation, this role is designed to grow alongside the organisation, with the potential to develop into a more senior role over time
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HOW TO APPLY
Please submit your application and CV by completing the online form via the link below.
CLOSING DATE: Wednesday 21st March@ 11pm
If you have any queries about the role or application process, you can contact us via email or use the enquiry form on our website.
The Great Friendship Project is an award-winning non-profit organisation tackling loneliness through campaigns, research and community activities.
Do you want to work for a dynamic, creative, fast-paced charity?
At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.
Operations Director
The ideal candidate
We are looking for a values‑driven operational leader with significant experience in senior operations, systems, or transformation roles. You will bring strong technical capability in designing and embedding systems and processes, excellent analytical skills, and the ability to produce high‑quality management information for senior leaders and Boards.
You will be an influential communicator who can lead through change, build strong relationships across the organisation, and support others to work in consistent, effective, and collaborative ways. With a strong grasp of governance, risk, compliance, and organisational assurance, you will balance strategic vision with hands‑on delivery. Above all, you will share Action Together’s commitment to social justice, equity, and strengthening people, places, and partnerships
The role
The Operations Director will lead the development, optimisation, and continuous improvement of Action Together’s systems, processes, and organisational infrastructure. Working as part of the Senior Leadership Team, you will co-design, develop, and maintain internal systems and processes that enhance operational delivery and organisational efficiency, ensuring they are fully embedded into day-to-day use with clear ownership, guidance, and effective performance monitoring.
You will oversee core central functions including HR, Communications and Impact, Data Protection and Information Management, and Health & Safety. You will play a key role in internal digital transformation, policy development, risk management, and organisational compliance. You will produce high‑quality management information that supports strategic decision‑making, work closely with Locality Directors to standardise and enhance delivery models. In addition, with reference to our constitution and Scheme of Delegation you will be responsible for supporting governance at Board meetings, and the AGM.
Equality, Diversity and Inclusion
At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:
- A disabled person and/or
- A member of a community experiencing racial inequality
Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.
Right to work
We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK
Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.
To strengthen the Voluntary, Community, Faith and Social Enterprise sector. To enable positive social change and promote social justice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.
We’re looking for a strategic and dynamic marketing leader who is an expert at inspiring support and significantly growing income through Individual Giving or Direct Marketing programmes. The Head of Supporter Experience and Marketing is an exciting new role at Mary’s Meals UK, driving income and deep support for our school meals programmes through the development of warm supporter communications and excellent supporter care.
The role will lead a newly formed team, therefore the successful candidate must have a brilliant track record of managing, inspiring and empowering teams to build a strong culture and create momentum against key objectives. You are someone who cares deeply about the people you lead and believe that how things are done is just as important as the end results.
The core focus is to lead the creation of holistic and dynamic supporter journeys, in collaboration with Growth and Partnership and Creative Communications colleagues, that deepen the connection with our supporters, reinforces the impact of their support, and builds lifelong support.
In the marketing space, you’ll oversee the strategic direction and impact of our email and direct mail communications, with a focus on generating income, strong ROI and engagement. The Head also leads the Supporter Experience (supporter care) team who enhance supporter retention and satisfaction by ensuring supporters can easily contact Mary’s Meals, receive a warm and personal experience that aligns with the Mary’s Meals values, and process and acknowledge donations effectively.
We’re looking for an energetic leader who thrives on working in a fast-paced environment, juggling multiple priorities while always keeping an eye out for incredible opportunities to grow supporter income and engagement.
Innovative, agile and entrepreneurial – you’ll ensure that growing Mary’s Meals’ mission with urgency and passion, remain central to all Supporter Experience and Marketing work, while remaining true to our values and mission.
Please follow instructions on the Charity Job website and you will be redirected to our website.
Applicants must hold full right to work in the UK.
We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.
Closing date for applications is Wednesday, 18 March 2026.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.
Location: Southampton
Salary: £27,482 - £28,552
Hours per week: 37.5
Contract Type: Permanent
Reference Number: STOPDA836
Main Purpose and Scope of the Job:
Working closely with Royal South Hants Hospital and Southampton General Hospital’s Safeguarding Teams, you will provide support and advice hospital-wide, with a focus on Accident and Emergency and Maternity Services.
Assessing the needs of individuals and ensure the service user have a clear pathway of support across services and agencies, both mainstream and specialist.
Working with those experiencing domestic abuse to increase their personal safety, and that of any children, and inform them of their rights and options and to identify the needs of their children and support them to access appropriate services.
Strengthening and developing links and pathways with RSH & Southampton General Hospital colleagues and other partnerships that collaboratively work within the RSH & General.
Promoting awareness of the experiences and needs of those living with domestic abuse, particularly in relation to their mental and physical health.
What We Offer:
Time off and Flexibility:
- 25 days’ annual leave plus bank holidays (Increasing with service)
- Birthday day off
- Child’s first day of school off
- Option to purchase up to 10 additional days’ leave per year
- Flexible and hybrid working
- Protected time of up to one hour each month
Family-Friendly Benefits:
- Enhanced Maternity, Paternity, Shared Parental and Adoption leave
- IVF Leave
Health and Wellbeing:
- Westfield Health Healthcare Cashback Plan (after probation)
- Westfield Health Personal Health Insurance (after 2 years’ service)
- Employee Assistance Programme
- Eye care vouchers
- Cycle to Work Scheme
About Stop Domestic Abuse:
Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’
We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.
Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.
Our Values:
Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
If you'd like to find out more about The Elephant Group, the work that we do, and this exciting new role, join us on 12th March at our live webinar (link in application pack).
We’re on a mission to create fairer access to top universities and to transform how young people learn. As our Development and Delivery Lead, you will play a pivotal, leading role in shaping, delivering and growing our Meta Method programme and associated provisions.
This role is ideal for an experienced, confident educator, school support staff member, or outreach professional who thrives in front of large audiences and is ready to take ownership of high-impact delivery. You will lead the delivery of content both in person and (occasionally) online, working directly with schools, students and partners, and acting as a visible and credible ambassador for the organisation.
Alongside delivery, you will work closely with the CEO and Head of Development & Operations to develop, refine and evolve programme content, ensuring it remains engaging, pedagogically robust and responsive to the needs of schools and students. You will bring creativity, judgement and initiative, contributing to programme innovation and the organisation’s wider growth.
As a pivotal member of the Development and Operations team, you will take lead responsibility for the coordination and delivery of Meta Method and additional programmes, ensuring schools are well supported and delivery runs smoothly. You will also play an important role in growing demand for our work, leading conversations around additional programme sales, partnerships and future opportunities.
This is a unique opportunity for someone who wants to combine excellent delivery skills with strategic influence, and who is motivated by seeing their work translate directly into improved outcomes for young people. For the right person, the role offers real autonomy, visibility, and the chance to shape the future direction of an ambitious and values-driven organisation.
This is initially a 12-month contract, however we anticipate that the post will become permanent subject to adequate growth and funding.
PLEASE NOTE WEBINAR WILL NOW BE ON FRIDAY 13TH MARCH AT MIDDAY
Thank you for your interest. Please submit a CV and covering letter (no more than 500 words) addressed to Jayne Taylor, CEO via CharityJob
Your cover letter should tell us:
a) Why you want to work for the Elephant Group and what excites you about our mission.
b) What top three skills, experiences or interests you think make you a strong candidate for the role of Development and Delivery Lead at The Elephant Group.
Please note: We welcome inclusive and accessible practices and recognise that candidates may choose to use AI tools to support their application. However, please be aware that applications that clearly reflect your own motivations, experiences and alignment to our mission in your own unique voice will have most impact.
We’re on a mission to create fairer access to top universities & courses for talented young people from underrepresented backgrounds.


The client requests no contact from agencies or media sales.
