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Head of IT & AI
Part time - 3 days per week
Based: Hybrid working,1 day per week at our office at Dowgate Hill House, 14-16 Dowgate Hill, London, EC4R 2SU.
Business Disability Forum is the leading business membership organisation in disability inclusion.
We are trusted partners, working with business, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.
- We work with over 600 Members and Partners employing over 5 million people in the UK, and a further 16 million people worldwide.
- We advise, support and encourage businesses (many of them global) to become more disability-smart.
- We influence policymakers, informed by the experiences of business and disabled people – as employees and consumers
- We provide evidence-based thought leadership on how business affects the lives of disabled people.
- We help effect changes in business practices, products, services and policies that positively impact the life experiences of disabled people, and also benefit business.
The role
Business Disability Forum is looking for an experienced, strategic Head of IT and AI to review and manage outsourced IT services, work with colleagues to ensure applications are optimised and ensure they comply with best practice data protection. You’ll lead an AI transformation agenda so we can adopt the efficiencies of AI working with colleagues at all levels across the organisation to develop, implement and monitor a plan to embed the benefits of AI while mitigating any risks.
Business Disability Forum outsources IT support to various suppliers covering CRM (Salesforce), Microsoft 365 and Telephony. The Head of IT and AI will review and manage these relationships ensuring users are kept online and active and have the applications best suited to the organisation’s needs with consideration given for compliance with our memberships’ requirements and best practice data protection.
Business Disability Forum needs to adopt the efficiencies of AI, the Head of IT and AI will be responsible for identifying opportunities, developing our use of AI, harnessing the automation and cost savings offered while maintaining security of data and compliance with our memberships’ own compliance needs. The Head of IT and AI will work with members of the leadership team to develop, implement and monitor a plan to embed the benefits of AI throughout the organisation while mitigating the risks.
The requirement
- Experience in managing outsourced IT service desks and multiple suppliers
- Proven experience leading AI transformation initiatives, including implementing organisation-wide‑ technology changes.
- Significant experience in leading the implementation and ongoing development of CRM (preferably Salesforce) in a charity or membership organisation.
- Ability to identify and plan future needs from a digital and technical perspective.
For the full job description and person specification of this role and instructions on how to apply please visit our website below via the button below:
How to apply
Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role sent to jobs @ businessdisabilityforum .org .uk. If you require any adjustments to the application process please contact Barnaby Powell as set out below.
- Closing date for applications: Monday, 6 April 2026.
- First interviews are planned for the 21 & 23 April 2026
- Second interviews are likely to take place in the week commencing 27 April 2026
Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.
If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at humanresouces @ businessdisabilityforum. org .uk or by telephone on 020-7403-3020.
For further information on Business Disability Forum please refer to our website via the link on this page.
The closing date for application is Monday, 6 Apil 2026
Equal opportunities
We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the criteria will be offered an interview.
The client requests no contact from agencies or media sales.
Carers Information and Support Worker (After Care)
22.5 hours per week
£11,997 per annum (£29,594 pro-rata)
Carers Together Foundation is an organisation dedicated to improving Carers’ quality of life. We listen to Carers, give them a voice, provide information, practical and emotional support and promote Carers’ rights across the South Tees area.
We are seeking an ‘After Care’ Information and Support Worker to provide information and support to carers whose caring roles are changing. The postholder will provide practical information and support to bereaved carers in a range of settings. The postholder will also coordinate and facilitate peer support activities for former carers including grief and loss support.
To succeed in this role, applicants must have:
·Knowledge and experience of providing information and practical support to vulnerable people.
· Experience of working with people who are experiencing issues relating to bereavement/loss.
· Experience of facilitating support groups and peer support activities.
This role is based between our offices in Park View Medical Clinic, Middlesbrough and The Innovation Centre, Kirkleatham Business Park, Redcar. The postholder must be able to travel between these two sites, and to other locations in the community including the homes of clients.
Closing date: Monday 6th April 2026 at 5.00pm
Why choose us?
We have some outstanding benefits to offer you, including:
· 30 days annual leave plus public/bank holidays (pro rata for part-time employees)
· Health and Wellbeing Support: Simplyhealth offering everyday healthcare cover that supports your wellbeing
· Commitment to work/life balance offering flexible working arrangements
· We are a carer friendly employer offering a range of support for working carers
· Free Parking at our premises
Carers Together is committed to being an equal opportunities employer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Age UK Kensington & Chelsea, we believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.
We’re a vibrant, values-led local charity and proud partner of the Age UK network. Every day, we work alongside older people to design and deliver services that promote wellbeing, independence and dignity. From supporting people to manage their health, to tackling loneliness and influencing local policy, we put people and communities at the heart of everything we do.
Our Information and Advice service provides rights-based information, advice and advocacy on Welfare Benefits, Social Care and Housing options; practical assistance with individual grant applications, accessing social tariffs, blue/purple badge and taxi card applications. The service is delivered through a range of channels, including face to face, telephone, email and digital, across Kensington and Chelsea borough.
This is an exciting new role for us - to help shape our Information and Advice service, a service we're proud to dleiver within the community. If you're passionate about helping people, have experience of successfuly managing a team and are seeking a new challenge then get in touch!
The role is 21 hours per week.
Due to the number of applications we may not be able to respond to all unsuccessful applicants.
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.


The client requests no contact from agencies or media sales.
Carers Information and Support Worker (Assessments)
37 hours per week
Salary £29,594 per annum
Carers Together Foundation is an organisation dedicated to improving Carers’ quality of life. We listen to Carers, give them a voice, provide information, practical and emotional support and promote Carers’ rights across the South Tees area.
We are seeking a Carers Information and Support Worker (Assessments) to coordinate and carry out assessments and reviews for carers, ensuring that carers’ needs are identified and recorded accurately. The postholder will provide information and support to carers and develop support plans for carers with a range of needs. The postholder will also liaise with voluntary and statutory sector services in health and social care.
To succeed in this role, applicants must have:
· Knowledge and experience of providing information and support to vulnerable people.
· Experience of completing assessments and support plans.
· Understanding of the issues affecting carers.
This role is based at Park View Medical Clinic, Middlesbrough, however the postholder will be required to travel between our other site in Redcar & Cleveland and to other locations in the community including the homes of clients.
Closing date: Monday 6th April 2026 at 5.00pm
Why choose us?
We have some outstanding benefits to offer you, including:
· 30 days annual leave plus public/bank holidays (pro rata for part-time employees)
· Health and Wellbeing Support: Simplyhealth offering everyday healthcare cover that supports your wellbeing
· Commitment to work/life balance offering flexible working arrangements
· We are a carer friendly employer offering a range of support for working carers
· Free Parking at our premises
Carers Together is committed to being an equal opportunities employer.
The client requests no contact from agencies or media sales.
We are looking for a Head of IT to lead all aspects of IT and Data Services across Battersea’s three sites ensuring our services meet the needs of the charity and enable us to deliver our charitable objectives. They will be responsible for the design, development and implementation of a high quality, timely and appropriate IT and Data Services offer to key stakeholders across the charity.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable forall.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 15th March 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): w/c 23rd March 2026 (to be confirmed)
For more information about the role, please download our Recruitment pack from our Careers website.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an exciting opportunity to play a key role in delivering technology change across the organisation. As an IT delivery officer, you’ll support the successful delivery of IT projects and change initiatives that enable teams across the organisation.
You’ll act as a bridge between business areas and IT, helping colleagues articulate their needs, translating these into clear requirements and support the planning, coordination and governance of delivery activity.
Working closely with colleagues and external partners, you’ll support the structured delivery of IT initiatives. You’ll keep project documentation up to date, support backlog management and help provide clear updates on progress.
You’ll also play an important role in supporting user adoption, coordinating and delivering training sessions to ensure colleagues feel confident and well supported when new systems or changes are introduced.
This is a fantastic role for someone who enjoys variety, thrives on collaboration and wants to develop their career in project management, business analysis and change management.
About you
You’ll have experience supporting the delivery of projects, change or improvement initiatives or be able to demonstrate transferable skills from a similar environment.
You’ll be confident working with a wide range of stakeholders, translating conversations into clear requirements and well-structured documentation. You’ll have experience maintaining delivery documentation such as plans, trackers or reports and you’ll be comfortable working with tools such as Microsoft 365 and project management tools like jira, asana, trello or similar.
You’ll be friendly, engaging, with a natural ability to connect with others. Comfortable striking up conversations and building rapport, you’ll enjoy building relationships across the organisation and working closely with colleagues at all levels. You’ll be someone people feel at ease approaching, helping to create trust, openness and strong collaboration.
Organised and analytical in your approach, you’ll be comfortable managing multiple priorities and adapting to changing demands. You’ll bring a collaborative, proactive mindset and a genuine interest in how technology can improve services and outcomes across the organisation.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date Thursday 12 March 2026 9 am
Interview date week commencing 23 March 2026
At Tearfund, we're Christians passionate about ending poverty.
We're looking for an experienced IT Support Technician to join our Support team. This is a challenging and exciting environment, supporting Tearfund's global staff in over 50 countries, serving the poorest in the world.
Do you have experience working in a Windows network environment (including AD), as well as cloud based Google Apps?
As an IT professional you will be working with a small and busy Help-desk team to provide 1st and 2nd line support to our users across the UK and overseas. You should be comfortable with everything from basic IT orientation for users, through to the more complex user support requests on Windows 10 Laptops and Windows Server (2012R2 - 2016).
You will have:
- proven experience in providing technical support
- understand the importance of good customer service,
- be competent in the analysis and resolution of users support queries, faults and requests
- ensuring that each call is resolved in the most effective way possible.
You will also be a clear thinker and communicator, with a confident and friendly telephone/email manner. And you will have a sensitivity to cross-cultural issues in a very demanding international relief environment.
Are you committed to Tearfund's Christian beliefs, and motivated to serve those where the need is greatest?
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.
The recruitment process will include specific checks related to safe-guarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an enthusiastic and service-minded IT Support Analyst to provide first- and second-line support across Samaritan’s Purse International (SPI) and the Billy Graham Evangelistic Association (BGEA). This is an excellent opportunity for a recent graduate or early-career professional looking to develop a strong foundation in IT within a Christian ministry context.
In this role, you will help ensure our staff are equipped with reliable, secure technology. As IT Support Analyst, you will support the setup, maintenance and day-to-day management of end-user technology across the organisation. You’ll work closely with colleagues across all departments and liaise with external technology partners to keep our systems running smoothly.
This is an entry-level role suited to someone with strong technical curiosity, a willingness to learn, and a desire to grow in IT support and operations.
Key Responsibilities:
· End-User Device Setup & Support
· Systems & Applications Support
· Collaboration & Communications
· Vendor & Service Coordination
· Asset & Access Management
· Learning & Development
Occupational Requirement
In accordance with the Equality Act of 2010 and due to the context of the role there is an ‘occupational requirement’ for the post holder to be an evangelical Christian. The job holder should be committed to the purpose of SPI and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.
The client requests no contact from agencies or media sales.
We’re looking for an experienced Head of IT and Digital Transformation with a track record in digital project management, of implementing IT and CRM systems, and of developing digital transformation strategies.
The client requests no contact from agencies or media sales.
Islington Mind is dedicated to promoting the preservation and safeguarding of mental health. We support the recovery process of people who experience mental distress and provide for the relief and the wellbeing of their carers.
Job title: IT and Resources Officer
Salary: £18,900 per annum for 3 days a week (£31,500 FTE)
Contract: 0.6FTE, 3 days per week, permanent
Hours: 22.5 per week
Location: Unit 4 Archway Business Centre, 19-23 Wedmore Street, Islington, London, N19 4RU
Annual leave: 26 days plus bank holidays (Pro rata entitlement: 21 days leave including bank holidays)
Responsible to Head of Service
Key internal contacts colleagues, trustees, Service users and volunteers
Key external contacts Regulatory bodies, partner organisations, suppliers
Main Purpose To hold responsibility for the framework, delivery, and day-to-day management of the charity’s IT systems and organisational resources, ensuring secure, efficient, and value-for-money operations that enable high-quality mental health services.
MAIN AREAS OF RESPONSIBILITY
1. IT RESPONSIBILITIES
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Be the first point of contact for our externally contracted IT support team, to ensure all devices are maintained, updated, upgraded, and secured, including operating systems, security patches, antivirus, and endpoint protection.
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Lead on all IT systems across the organisation, including hardware, software, networks, cloud-based systems, and user access.
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Be our cyber security awareness champion and link with the external IT support team on any suspected cyber incidents, phishing attempts, data breaches, or system vulnerabilities.
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Purchase, install and configure new IT equipment and software in line with organisational needs, budget, and security requirements.
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Support staff with installing and using approved software and digital tools, providing guidance and basic training as required.
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Maintain accurate IT documentation, including user access, licences, warranties, and renewal schedules.
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Support business continuity from an IT perspective, ensuring systems resilience, backups, and disaster recovery arrangements are in place and tested.
2. Resources and Core Business Administration
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Lead on organisational resource management, including purchasing of equipment, supplies, and services, ensuring value for money and compliance with budgetary controls.
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Maintain and update the Asset Register, ensuring all equipment is logged, tracked, and reviewed appropriately.
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Provide administration to support the core business team including finance, health and safety contractors, insurance contracts
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Support the maintenance and regular review of the Business Continuity Plan, ensuring it remains accurate, practical, and up to date.
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Assist with record keeping, document control, and data accuracy across administrative and resource systems.
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Contribute to the smooth running of central administrative processes and support continuous improvement in systems and ways of working.
ORGANISATIONAL RESPONSIBILITIES
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Foster a culture of excellence, collaboration, and continuous improvement across the organisation.
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Champion the charity’s values, professional integrity, and commitment to inclusion and respect.
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Work collaboratively with colleagues across teams to achieve organisational objectives.
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Keep up to date with best practice and developments relevant to IT, resources, administration, and the voluntary sector.
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Operate in compliance with employment legislation and organisational policies relating to staff, volunteers, and service user wellbeing.
OTHER REQUIREMENTS
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Champion and promote equality, diversity, and inclusion in all areas of work.
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Maintain awareness of and comply with organisational policies including safeguarding, confidentiality, health and safety, and data protection.
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Represent the organisation externally where appropriate and develop positive working relationships with external stakeholders.
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Take responsibility for keeping up to date with issues affecting people with mental health problems and the wider voluntary sector.
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Attend organisational meetings outside normal office hours on occasion.
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Travel regularly within the Borough.
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Undertake any other duties commensurate with the level of the post.
If you are interested, please download and complete the application form and monitoring form and email both to Philip Challinor before 5:00pm on Wednesday 11 March 2026.
Interviews will be held during the week commencing Monday 23 March.
The client requests no contact from agencies or media sales.
We are looking for a committed and detail oriented Information and Operations Officer to help keep our mission‑led organisation running smoothly. In this role, you will be supporting the day‑to‑day operations, manage key information systems, support training and HR administation, and contribute to research that strengthens our fundraising function. You will work across the organsation supporting our staff, service users and partners.
Who we are - Hibiscus is a feminist, anti-racist and intersectional women’s organisation that has delivered high-impact advocacy and advice services to Black and minoritised migrant women in contact with the Criminal Justice and Immigration systems for nearly 40 years. Hibiscus centres the lived experiences of women and continuously supports them to rebuild their lives through rights-based and justice-inspired responses.
What we do -Hibiscus delivers women-centred trauma informed support through an array of services including community-based provision which also address the needs of women leaving the prison and detention regimes.
If you’re highly organised, detail‑focused and passionate about social justice, you believe in Women's equality and equity, and you want to improve outcomes for women affected by VAWG, this role offers the chance to make a meaningful difference through excellent operational support.
The Key tasks of the role will be be as follows
Summary of Key Main Tasks
- Maintain smooth day‑to‑day office operations, including supplies, equipment, facilities, enquiries and visitor/Service user support.
- Manage organisational information systems, records, filing, databases and GDPR Compliance.
- Provide administrative support across HR processes, including recruitment, onboarding and DBS checks.
- Coordinate training activities and maintain accurate learning and development records for the entire organsation.
- Support research and fundraising tasks, including gathering information, maintaining pipelines and assisting with donor engagement for the CEO/SLT
- Contribute to improving operational systems and ensuring compliance with organisational policies, data protection and health and safety.
- Ensure you have a high level of understanding around confidentialitiy and data protection, handling sensitive informaiton appropriately at all times
- You will also be the key contact for the managing office relationships ensuring staff,service users are supported on a daily basis.
Please refer to the Job Description attached for a full list of Essential/Desirable criteria.
We are particularly keen to attract talent from Black and minoritised migrant communities, however we are unable to support any sponser visa applications
Please note - This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.
We are looking for some one that is able to work part-time in the office, 3 days a week. This is is an essential requirement to support our service.
Benefits
- 25 days of annual leave per year (pro-rata if part-time)
- Weekly well-being hour and skills-based workshops.
- Employers Assistance Program providing counselling, financial assistance and mental health support.
- Clinical supervision sessions/refelctive practise.
Please review the Job Advert for full details attached.
What to do next - Please send an updated CV
· An up-to-date CV (no more than 2 pages)
· A cover letter (Up to 2 pages) addressing relevant parts of the Person Specification in the Job Description outlining why you are the right person for the role.
Please download and complete the [Equality and Diversity form] and send it to our recruitment email – This form should be sent to us separately. ( attached)
Closing date for Application
Tuesday 17th March 2026 5pm
Interviews
w/c 30th of March 2026
Hibiscus enables Black and minoritised migrant women interacting with the immigration and criminal justice systems to rebuild their lives.
The client requests no contact from agencies or media sales.
Administrative and IT Assistant
We are looking for an Administrative and IT Assistant to join the team!
Our client is an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.
Position: Administrative and IT Assistant
Location: London (office-based with a chance to have a flexible working day only after probation)
Hours: Full-time, 35 hours per week
Salary: £31 051.39 pa plus travel to work allowance up to £3,800 pa
Contract: Permanent
Benefits: Contributory pension scheme; generous travel to work allowance; 25 days annual leave plus 8 bank holidays per annum; café discount.
Closing Date: Monday 16 March 2026
Interviews held: Friday 20 March 2026 onsite in Sunbury-on-Thames, TW16 5PL
About the Role
In brief, this role involves:
Being the first point of contact for any IT related issues at Sunbury Court, in terms of reported issues from Presenters, Delegates, Customers or Staff. Assist personnel and delegates with Microsoft 365 request including the desktop suite and maintain the delegate devices held at ICO.
The role will also assist in ICO program tasks and provide any further administrative support required.
About You
The successful candidate will have:
- A level or equivalent within an IT Discipline (A degree in computer science or equivalent).
- A broad technical knowledge of IT, PC’s/peripherals, and their architecture
- Good software and hardware troubleshooting skills
- Good knowledge Microsoft office Suites and core application suites
- Excellent communication and interpersonal skills
- Good customer facing skills.
- Good organisational skills, able to take a methodical approach to service issues.
- Ability to work under pressure to meet SLA's and remain calm in stressful situations.
- Ability to support mobile devices (Android & IOS)
- Strong administrative skills including use of Microsoft 365 suite.
- Empathy with the aims and ethos of the charity.
Applicants must be in sympathy with the aims and objectives of a Christian faith-based organisation.
If you feel you have the necessary experience and would like to join the team, apply today!
Other roles you may have experience of could include Admin, Administrator, Administration, IT Admin, IT Administration.
As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the North and North East region.
You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.
This is a key role in maintaining continuity, quality and momentum within our Helpline service during a period of maternity leave and you will be reporting to the Helpline and Support Services Manager.
Hours of Work & Annual Leave
- 35 hours per week - this may include working some unsociable hours, including evenings and weekends.
- 28 days plus bank holidays. Pro-rated for part time role.
The main office is in Milton Keynes, and we have a hybrid working policy with most staff spending one day a week in the office and the remainder working from home. There is flexibility in the arrangements that need to be agreed upon with the line manager.
Key Responsibilities
- To be ‘first point of call’ for people with PSP & CBD and their families living in North and Northeast region including, Greater Manchester, Merseyside, Lancashire, Cumbria, North Yorkshire, Tyne & Wear & Northumberland. Providing people with support and information over the phone and via email.
- To raise awareness of PSP & CBD across all health and social care disciplines in the region by engaging with HSCP’s and neurology clinics.
- To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
- Ensure a maximum response to all helpline calls, emails and enquires.
- To keep clear and accurate records and statistics of enquires received and actions taken.
- To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
- Develop and maintain the existing database of key health and social care professionals and regional services.
- Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
- Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
- To signpost to PSPA Support Groups and services.
- Liaise with external services to signpost to local support.
- Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
- Liaise with the fundraising team to signpost to fundraising activities.
- Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
- To attend and contribute constructively to team and other meetings as required.
- To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
- Contribute to the development of literature and articles for PSPA Matters.
- To undertake any other tasks, by agreement as required, in support of the work of PSPA.
The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.
Person Specification
Essential Criteria:
- Experience in delivering helpline and/or information and support services
- Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
- Ability to keep accurate records
- Willingness to undertake training and continuing personal development
- Experience of and sensitivity to communicating with audiences from a range of backgrounds
- Strong IT skills, with experience in MS Office products and customer relationship management software
- Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
- Good communication skills, both oral and written and excellent telephone manner
- Ability to manage difficulty questions, emotions and situations in a calm and confident way.
Desirable Criteria:
- Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
- An understanding of Safeguarding and an ability to follow relevant policies and procedures
- Knowledge of healthcare or social care systems.
For more information about this role, please visit our website.
Benefits
- Pension Scheme
- Employment Assistance Programme
CREATING A BETTER FUTURE FOR EVERYONE AFFECTED BY PSP & CBD.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
These roles require regular in-person engagement in London. Applicants must be able to travel to and work in London easily. AN ISVA QUALIFICATION IS REQUIRED FOR THIS POST.
About us
SurvivorsUK exists for men and non-binary people who have experienced any form of sexual violence.
We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help
Role
You will provide pro–active emotional, practical and advocacy support for male and non-binary survivors who have experienced any form of sexual violence and are engaging (or considering engaging) with the criminal justice system.
Our ISVAs work with clients currently residing in any London borough, or if the abuse was committed in any London borough. Some travel to London will be expected.
An ISVA qualification or relevant degree is desirable, but not essential. We consider people from a wide range of educational backgrounds and work experience. What matters is that you are empathetic and will support the specific needs of our clients.
Please see attached Job Description and Personal Specification for more information
Benefits of Working with Us
- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development
How to apply
To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:
- An up-to-date CV.
- A supporting statement that addresses each of the requirements in the person specification, and outlines your motivations for applying.
Closing date: Sunnday 22nd March 2026 at 12pm
Interviews: TBC, these may take place remotely or in-person in our offices in London
We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black and Asian, trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.
At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work. We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.
If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.
Our vision is a society that acknowledges, supports, and advocates for men and non-binary people who have been affected by rape or sexual abuse
The client requests no contact from agencies or media sales.
The UCL Dementia Research Centre (DRC), based in the Department of Neurodegenerative Disease and led by Professor Nick Fox, is a hub for clinical research into various forms of dementia. Our work focuses on identifying and understanding the disease processes that cause dementia, the factors that influence these disease processes, and how best to support people with dementia and their families. In addition to our research, we also provide a cognitive disorders clinic within the National Hospital for Neurology and Neurosurgery.
Rare Dementia Support (RDS) is a UCL-led collaborative service offering specialist social, emotional and practical support services for individuals living with, or affected by, a rare dementia diagnosis. Our vision is for all individuals with, at risk of, or supporting someone with one of these forms of dementia to have access to information, tailored support and guidance, and contact with others affected by similar conditions. RDS is provided by the UCL Dementia Research Centre (DRC) at the Queen Square Institute of Neurology and the National Hospital for Neurology and Neurosurgery - where the post is based - and partners, and funded by The National Brain Appeal.
You will contribute to the work of the Rare Dementia Support (RDS) direct support team providing advice via support calls and in-person at the new Rare Dementia Support Centre (RDSC) by supporting people living with atypical, inherited, and young onset dementias, their carers, their families, and their friends, and professionals and practitioners working to support them. This role includes the opportunity to shape and direct special projects related to the development of new support groups, professional training, or patient and public involvement/engagement (PPI/E), in line with the activities of RDS and the wider Dementia Research Centre.
This post is offered on a hybrid basis with the expectation that you will be on site or at agreed regional work locations for 60-80% of your working week. You will also be expected to occasionally work on Saturdays and some evenings to attend support group-related activities which are usually held off-site in central London (but may require business travel). Restrictions on taking annual leave at times of high, section-specific workload may apply.
The post is available immediately and funded by a donation from UCLH Charity until 31 December 2026 in the first instance.
If you need reasonable adjustments or a more accessible format to apply for this job online, or have any queries regarding the application process, please contact the Institute of Neurology HR Team (ion.hradmin at ucl.ac.uk).
Informal enquiries regarding the role can be addressed to Nikki Zimmermann (nikki.zimmermann at ucl.ac.uk).
For a full job description please visit UCL's online recruitment portal (https://www.ucl.ac.uk/work-at-ucl/search-ucl-jobs) and search using vacancy reference B02-10109. To apply, please upload a current CV, complete the online application form, and use the supporting statement section or upload a cover letter to outline how you meet the essential and desirable criteria for the role. Please do not upload any additional attachments as these will not be considered by the selection panel.
Closing date: 23:59, Sunday, 15 March 2026
You will have an Honours degree (or equivalent) in a relevant health-related discipline and experience delivering pre-, peri-, and post-diagnostic rare dementia support. Extensive and expert knowledge of atypical, inherited, and young onset dementias, and up to date knowledge of the range of support available to people living with rare dementia and their families, and relevant aspects of the health and social care systems in the UK is essential.
A demonstratable understanding of, and ability to, manage the needs of patients with degenerative conditions, including the use of specific support skills and strategies as appropriate is also a requirement. You will also have excellent interpersonal, organisational, and communication skills, with the ability to communicate highly sensitive information to cognitively impaired and/or psychologically vulnerable people and their carers, who may have significant barriers to understanding or acceptance.
Starting salary offered at UCL Grade 7 in the range £43,981 - £45,103, inclusive of London Allowance.
As well as the exciting opportunities this role presents, we also offer some great benefits; visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. 12% of Institute staff are actively working on EDI initiatives; visit https://www.ucl.ac.uk/ion/equality-diversity-inclusion for more information about what we're doing. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce; these include people from Black, Asian and ethnic minority backgrounds, disabled people, LGBTQI+ and gender diverse people in all roles, and women in Grade 9 and 10 roles.



