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Hybrid with frequent travel across the Scotland region (On-site)
£20000.00-£30000.00 per year
Permanent
Job description

Team: Lifeline 

Location: Hybrid with frequent travel in the Scotland region. Bases are Glasgow Cat Centre, Scotland Cat Centre, and Forth Valley Cat Centre 

Work pattern: 35 hours per week, Monday to Friday 

Salary: Up to £28,454.94 per year 

Contract: Permanent 

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010. 

This role requires a dislosure Scotland level 1 check

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Lifeline Caseworker: 

  • assessing referrals and admitting cats onto the service 

  • providing pet advice and support to our volunteer foster carers 

  • working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies 

  • extensive communication via phone, email and in person, as well as daily admin and extensive driving 

About the Lifeline team: 

  • Lifeline is a pet fostering service for anyone fleeing domestic abuse 

  • the majority of our referrals come from women fleeing domestic abuse via women-only services. 

  • the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them. 

  • our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers 

What we’re looking for in our Lifeline Caseworker: 

  • good all-round experience of performing administrative duties in a busy service 

  • previous professional experience giving pet care advice 

  • previous experience in a public facing role 

  • an understanding of the problems experienced by families fleeing domestic abuse with pets 

  • a confident self-starter who has had experience of working with volunteers and home visiting 

  • a full, manual UK driving license and comfortable driving a van 

  • good working knowledge of Microsoft Office 

  • experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice 

What we can offer you: 

  • range of health benefits 
  • 26 days’ annual leave plus bank holidays, increasing with length of service 
  • Salary Finance, which empowers you to take control of your financial wellbeing 
  • and much more, which you can learn about

Interested? Here’s how to apply: 

Application closing date: 25 May 2026 

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. anonymised application form 

2. virtual interview with roleplay exercise on Microsoft Teams 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. 

Organisation
Cats Protection View profile Organisation type Registered Charity Company size 501 - 1000

Making a better life for cats, because life is better with cats

Cats Protection logo Play
Refreshed on: 18 May 2026
Closing date: 25 May 2026 at 23:59
Job ref: CWO211
Tags: Administration, Victim Support