Manager of service jobs

Job Purpose

The Group Head of Marketing and Communications is a strategic leadership role responsible for shaping and delivering an excellent quality, high impact approach to integrated marketing, brand and communications across the TLC Group.

The postholder will primarily set direction and enable the team to deliver their work, with some direct input into campaigns, messaging and other outputs. 

This role is directly accountable for:

• Growth in key audiences
• Smooth running of the marketing provision of TLC Group including website, social, internal and external comms, press, PR and brands.
• Delivery of high-quality campaigns, on time and to budget, which deliver agreed outcomes. 

The role will share responsibility with others for: 

• Growth in fundraised income
• Performance of commercial subsidiaries

Wider Support

The postholder will be supported by the Director of Development as their line manager, and beyond that the Development sub-committee of our TLC Group Board alongside the wider Board itself. 

There will be scope to shape and grow the internal team if / when the TLC Group continues to expand. Beyond the direct team, TLC Group uses a network of freelancers and agencies and there is potentially scope to draw in their expertise, budget permitting. 

Key responsibilities

Strategic leadership

• Provide outstanding leadership and direction for the TLC Group Marketing and Communications team, bringing energy and drive to our ambition.
• Develop and lead the implementation of a TLC Group-wide Marketing and Communications strategy aligned with organisational goals. 
• Lead on positioning the organisation as a sector leader, enhancing visibility, influence and impact. 
• Advise the Executive Leadership Team on marketing, communications and reputational risk. Plan and mitigate against brand and organisational reputational risk and manage crisis communications effectively. 

Brand and Communications

• Lead the development and ongoing delivery of brand marketing strategies for each of our differentiated brands, supporting the transition to an audience led approach. 
• Lead the implementation and embedding of our new brand portfolio across our organisation including successful application of brand identities, values, key messages and tone of voice. 
• Identify opportunities to increase brand awareness and lead the delivery of these across a national footprint. 
• Set the strategic direction for all internal and external communications, including our Press and PR work.
• Ensure our messaging reflects organisational values, mission and impact. 

Income Generation and Commercial Integration

• Support the growth of our Charity by providing Marketing expertise and developing marketing plans which facilitate our partnerships and charitable income generation work (fundraising, philanthropy and grants). Work closely with our Development and Partnerships teams to deliver this. 
• Support the Group's commercial subsidiaries by providing Marketing expertise and developing marketing plans which assist the subsidiaries to meet their revenue targets. Work closely with our Group Commercial Director to deliver this. 

Influencing 

• Support our Policy team (part of our Development team) developing TLC's government relations work through influencing campaigns, parliamentary events and policy responses. 

Digital and Innovation

• Drive digital changes and innovative solutions to improve customer journeys, supporter retention and AI integrations/automations, helping to futureproof our growing organisation. 

Leadership and Management

• Lead the team to deliver across brands, through effective project management and prioritisation as well as ensuring alignment of stakeholder expectations against agreed objectives. 
• Develop our high-performing marketing and communications team and build connections which embed marketing and communications across the entire Group.
• Establish a network of strategic relationships with key stakeholders across team and subsidiaries to support a one team approach, integrated planning and effective delivery.
• Set the Departmental budget with a focus on value for money. 

Stakeholder Engagement

• Build strong relationships with key stakeholders, partners, media and influencers. 
• Represent the organisation externally at events and in the media. 

Organisational

• Support the designated safeguarding lead to ensure all staff, volunteers, trustees and students at TLC Group understand that safeguarding is everyone's responsibility. Ensure adherence to policies, mandatory training, reporting concerns, and compliance to protect children and adults at risk.
• Perform any other duties within the general scope of this job profile or as reasonably required by the Director of Development.
• Commit to continuous professional development through engagement in specific opportunities agreed with the Director of Development. 

Person Specification

Experience

• Senior leadership experience in marketing and communications. 
• Proven track record of developing and implementing effective brand strategies across:

           - An organisation with a diverse portfolio of services, brands or sub-brands - and/or

           -A charity or social enterprise with commercial subsidiaries

• Developing and implementing marketing and communications strategies that employ a mixture of marketing channels.
• Producing comprehensive campaigns that increase income and engagement. 
• Building high trust, collaborative relationships and managing stakeholders at every level. 
• Understanding and working with diverse audiences. 

Skills and abilities

• Seeing things both strategically and operationally.
• Managing a multi-brand portfolio in a fast faced environment.
• Creating and managing a departmental budget to ensure a good return on investment.
• Excellent leadership, influencing and relationship management skills, including with freelancers or agencies.

Qualities

• A positive, creative problem solver.

What success looks like

In the first six months, we would expect this role to build a strong understanding of the Group structure and priorities, while starting to bring greater clarity and alignment across the brand portfolio and marketing approach. There is a real opportunity here to shape direction early, deliver some quick wins, and build momentum across the organisation.

By twelve to eighteen months, the expectation would be to see clear, measurable impact in areas such as audience growth, income generation and brand visibility, alongside a more defined and embedded marketing function that is set up to support both the charity and commercial aims of the Group.

This role offers a high degree of ownership, and will suit someone who enjoys building, prioritising and making progress across multiple areas, while helping the organisation focus its efforts over time.

Neo-Natal Support Worker 

£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits

This role covers the South West of London, including Chelsea & Westminster catchment area.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Neonatal Support Worker (35 hours, 5 days per week)' as part of a developing programme delivering high quality wrap-around care and support to families with a baby receiving treatment on the Neonatal Intensive Care units within the London & South East region, working collaboratively with the multi-disciplinary team supporting the families.

Reporting to the Family Support Manager of the London & South East Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a special care baby unit/community environment and those with a recognised qualification in health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our London & South East Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Salary: £32,585 per annum pro rata for part time

Contract: Fixed term Contract until 30th June 2027

Hours: Part time – 28 per week 

Location: Blackburn Central Library

Closing date: Wednesday 3rd June 2026 at 11.30pm

Do you have experience of providing welfare benefits advice and advocacy? Then join Shelter as a Welfare Benefits Adviser and you could soon be playing a vital role in helping our clients get the support they need.

About the role

Your role will be to deliver a specialist advice service, supporting clients with a wide range of issues from benefit entitlement checks and supporting with claims, to providing representation at appeal tribunals. You will use legislation and your own experience to complete submissions and manage a varied caseload. Working in partnership with colleagues in the Hub, you will support clients in crisis to maximise their income and secure accommodation.

About you

You will need experience of providing welfare benefits advice and advocacy with the ability to progress to specialist level knowledge. You will be able to carry out casework related interviews, maintain detailed case records and deliver group workshops and presentations. The role will also involve effective communication with all stakeholders, particularly those with lived experience of homelessness and collaborate with people from other teams and organisations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

 Please click ‘Apply for Job’. You are required to submit your work history and a supporting statement. The supporting statement should include your responses to the first four points in the ‘About You’ section of the job description of no more than 1000 words in total. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and providing excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

Full training and mentoring will be given, and we’d welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change.

Due to the extended remit in Wales, Welsh speaking applicants would be particularly welcomed; please include this skill on your CV when you apply.  

If this opportunity sounds like something you’re interested in, then apply today!

This is a fantastic hybrid working opportunity with a flexible organisation.

Position: Case-handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: Starting salary £35,625

Contract: Permanent

Closing Date: 10:00am, 27 May 2026

Interviews: Week commencing 22nd June

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

About the Organisation

The vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided, and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Full details of the job and person specification can be found once you click to apply, along with more information about what it’s like to work here.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the  case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life and work experiences, and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join a leading heart and lung charity where your financial expertise will directly fund life-changing medical breakthroughs and support patients with serious conditions.
 
About Royal Brompton & Harefield Hospitals Charity
 
Royal Brompton & Harefield Hospitals Charity exists to create new possibilities for people with heart and lung diseases. Working closely with Royal Brompton & Harefield hospitals – part of Guy's & St Thomas, the largest foundation trust in England – we fund life-changing projects to expand medical understanding and find innovative treatment options; to renew and upgrade equipment; and improve the everyday experience of patients and staff alike.
 
Each year we grant around £6m to fund projects at our partner hospitals, including:

• Equipping Royal Brompton Hospital with a high specification genetic sequencer to screen and plan treatment for patients and their families
• Creating a new consultant fellowship in imaging related to structural heart disease
• Providing core funding for the rb&hArts programme combining improvements to the hospital environment with therapeutic activities such as Singing for Breathing
• Supporting three fellowships annually to support allied health professionals in pursuing research projects
• Funding the Road to Recovery programme to provide mental health support for patients with long Covid
• Committing £100,000 to a Patients' Fund each year, to support around 40 micro-projects from palliative care 'comfort boxes' to better seating and new televisions on wards

 
Our funding comes from the fundraising efforts of thousands of supporters as well as income generated by our investments in property and equity markets.
 
We have a small, committed and skilled team of about 32 staff with expertise across fundraising, marketing, HR, property management, grant-making and financial management.
 
The Role
 
Position: Financial Accountant
Reporting to: Head of Finance
Location: Hybrid working, blending home working within any of our three locations in Chelsea or Harefield Hospital (minimum 40% of time in the office)
Salary: £45,000 PA
Terms: Permanent
Benefits: 27 days holiday plus bank holidays, increasing by an extra day per year after three years in service, to a maximum of 30 days. Employer pension contribution of 6%. Excellent staff development and training opportunities, with a ring-fenced budget. Access to an employee assistance programme.
 
How to Apply
 
To apply, please complete an application with CV and supporting statement.
We encourage suitable qualified applicants to apply ASAP.
 
Application deadline: Sunday 31st May 2026 23:59 hours
Screening session: 3rd, 4th or 5th June (TBC)
In-person formal Interview and assessment: 8th June (TBC)
 
Ready to make your financial expertise count where it truly matters? Apply now and help us fund the next medical breakthrough.

REF-228 548

Job Title: Women’s Specialist Criminal Justice Practitioner

Position available: 1 full-time position (37.5 hours, Monday-Friday, 9am – 5pm) based in Birmingham and across the Black Country

Salary: £26,278.98 FTE

Closing date: 04 June 2026

BCWA reserve the right to close this advert before the closing date.

All interviews will be held via Microsoft Teams.

Is this you?

We are looking for someone who is dynamic, personal, creative and empathetic to deliver therapeutic group work, undertake one-to-one sessions, community asset building and psycho-social interventions that support and enable people to make positive changes to their lifestyle.

Experience of holding an active caseload is important along with knowledge of case management systems.

The Role:

We have an exciting opportunity available within our Women’s Justice Services. The role of Women’s Specialist Criminal Justice Practitioner falls under the Women’s Justice Partnership, consisting of BCWA, Changing Lives, Greensquare Accord and ANAWIM.

This role require the successful candidate to work within a dynamic team in order to meet the needs of women who present with multiple disadvantage whilst in the criminal justice system. The successful candidate will support the enforcement of the probation service who are co-located with, whilst also delivering support sessions either on a 1:1 or within a group setting.

The successful candidate will be based between our head office in West Bromwich and our Office in Jewellery Quarter, however, may be required to travel to other sites across the region in order to support our partner agencies.

Please note, for this role, enhanced police checks will be required.

If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.

£41,983 per annum pro rata rising incrementally annually to grade 6.3 £43,406, plus pro rata London weighting of £4,973

Hours  

28 hours per week (happy to talk flexible working). 

Location:  
Congress House, London.  We have a flexible working policy with most staff expected to work from the office for a minimum of 50% of working hours. 

Our client is looking for an Accounts Payable Finance Support Officer to join its busy finance team.

In this role, you’ll work as part of the wider finance team to ensure we pay our suppliers on time and that these payments are accurately reconciled. The role will involve daily use of our finance software packages Business Central and Continia to maintain the purchase ledger, and you’ll be the first point of contact with finance to ensure we are delivering a great service for the TUC.

You’ll be based in our clients finance team and primarily working closely with colleagues in accounts payable. You’ll also work with the management accounts team to ensure our payments are coded to the correct budgets.

What experience, skills, knowledge and understanding do you need? 

• You will be AAT qualified, or have the experience to demonstrate the ability to achieve the qualification
• You’ll understand accounting concepts and enjoy problem solving and improving processes

• You’ll be confident with IT systems, both those you are familiar with and those that are new

• You’ll have excellent communication skills and be comfortable resolving queries for colleagues and suppliers alike.

We welcome applications from any candidate but are particularly keen to receive applications from Black, Asian and minority ethnic candidates, who are underrepresented at this grade.

The closing date for completed applications for this post is 12 noon, Friday 29 May 2026.  Interviews are scheduled for 18 June 2026.

Our client removes candidate names and institutions attended from all applications before shortlisting.

Please note - this post will be subject to employment screening including a DBS check.

Do you have a passion for gardening, the outdoors and creativity and enjoy sharing these interests with children and young people?

If so, we would love to hear from you.

Manchester Young Lives are recruiting a Garden Play Worker to enrich our Ofsted registered afterschool play provision for 6–13-year-olds. This is an exciting opportunity to help children connect with nature develop environmental awareness and take pride in creating and caring for a flourishing garden within our Adventure Playground.

We are looking for someone who can facilitate environmental and outdoor play supporting children to build self-confidence, self-esteem, and wellbeing while learning through the hands-on gardening and exploration.

The successful Candidate will:

Develop and support an engaging garden project within our outdoor play space.

Facilitate creative nature-based play and learning activities.

Build positive trusting relationships with Children.

Encourage Team work, responsibility, and enjoyment of the outdoors.

Manchester Young Lives supports children and young people, often from disadvantaged backgrounds the opportunity to learn, develop and connect with their communities. Our work provides safe supportive relationships with committed staff and space to play, explore and let off steam in our outdoor space.

If you enjoy being outside, love gardening, and have a natural ability to engage and inspire children through play, this role could be perfect for you.

This role is at Manchester Young Lives Adventure Playground in Wythenshawe, and includes Monday – Friday play sessions, 3.45-6.15pm, and daytime holiday playschemes.

Ashden’s mission is to showcase outstanding climate solutions and accelerate systemic change that unleashes their transformative potential. Our vision is of a world where everyone enjoys access to clean energy. Where people and nature thrive.

For over 25 years, Ashden has worked with enterprises and organisations in the UK and the Global South to find, champion and scale solutions to the climate crisis. We excel in storytelling that connects these solutions with the policymakers, funders and investors poised to help them scale and maximise their impact.  Our support is expanding access to affordable clean energy to farms, villages and refugee camps in the Global South. In the UK, we are helping create warmer homes, greener schools and accelerating climate action across our towns and cities.

Ashden is a highly regarded and well-connected organisation with a strong brand and a track record of building meaningful relationships with high value and high-profile individuals. We are excited to build on the good work already achieved to further scale fundraising in this area.

You will be joining Ashden at a pivotal moment. In 2024, we launched our Changemakers campaign to secure mission-aligned funding from donors making four and five-figure gifts and beyond - a programme you will personally lead and continue to shape and develop - an exciting opportunity to nuture an emerging initiative by stewarding and uplifting current donors whilst attracting new supporters. Working in close partnership with the Director of Business Development, you will also proactively support the prospecting, cultivation and stewardship of both new and existing donors to secure transformational seven-figure gifts. As our Major Donor Lead you will have the opportunity to define, refine and strengthen our major donor proposition more broadly, securing both unrestricted and restricted income to support our long-term impact.

We’re seeking an experienced fundraiser with a track record of securing major gifts and building strong relationships with high-net-worth individuals. While climate or environmental exposure is not essential, alignment with Ashden's values and passion for driving systems change is crucial. You’ll be supported by a collaborative team, including senior leadership and Trustees, and will have key strategic and operational input into the success of our fundraising, the growth of the team, and the broader impact of our charity.

This is a stimulating and rewarding opportunity for someone looking to develop their career within a highly collaborative, passionate and visionary organisation. It is also an outstanding opportunity for those keen to deepen their experience and insight in philanthropy at the highest levels, including meaningful exposure to pioneering venture philanthropy and innovative impact-led funding models.

Location: Hybrid, ideally 2 days in London Victoria office

Hours: Full Time with flexible working agreed. Part time hours or compressed hours will also be considered.

To read more about the role and organisation, please download the full appointment brief below.

Closing Date: 11 June 2026

People Beyond Profit Conversations: 15-19 June 2026

Ashden Interviews: 25 June 2026 (online) and 2 July 2026 (in person).

The College of Sexual and Reproductive Healthcare (CoSRH) is seeking a proactive and organised Education Development Officer to support the delivery of its Professional Learning and Development (PLD) portfolio. In this role, you will work collaboratively with internal teams, clinical experts, and external partners to design, deliver and continuously improve high-quality education and training programmes. You’ll play a key role in ensuring a seamless learner experience, managing programmes end-to-end, and using data insights to evaluate impact and drive innovation.

This is an exciting opportunity for someone with experience in learning and development who thrives in a fast-paced, stakeholder-focused environment. You will manage multiple programmes, build strong relationships, and contribute to the growth and visibility of CoSRH’s education offer. The role offers a blend of operational delivery, stakeholder engagement, and creative problem-solving, making it ideal for someone who is detail-oriented, collaborative, and passionate about supporting healthcare professionals in their ongoing development.

Education Development Officer

Job Type: Permanent

Hours: 35 hours per week FTC

Department: Education and Training / Professional Learning and Development (PLD)

Salary: £30,444

Reports to: Professional Learning and Development Manager

Location: Hybrid – CoSRH Office (London Bridge) and home working

The Role

As the Education Development Officer (EDO), you’ll work closely with CoSRH staff, clinical subject matter experts, organisational partners and suppliers to help develop, design, build and maintain the delivery of high-quality education and training programmes and resources. Working as part of a small, dynamic team you will enjoy the pace of a varied portfolio of activities as well as offering excellent member and learner services. 

In this role, you will be successful if you are able to:

• Deliver education programmes smoothly and consistently, with excellent learner experience
• Build trusted relationships with clinical and internal stakeholders
• Balance operational delivery with continuous improvement and innovation

You’ll….

• Work with a range of stakeholders to develop and maintain innovative learning programmes that include quality, relevant content that enhances CoSRH visibility and stakeholder engagement.
• Negotiate and manage relationships with a variety of suppliers including internal service suppliers (such as members support, marketing, business development, finance) as well as clinical and educational subject matter experts.
• Support the best user experiences for learners, candidates and trainers. This will include dealing with enquiries, the processing of application and member support tickets.
• Work with digital learning technologies, including database, learning management systems, mentoring platforms.
• Use data and other information to measure and report on performance to determine educational impact, stakeholder satisfaction and return on investment.

You will have:

• A degree level qualification or equivalent experience. 
• Experience within a busy professional learning and development function for a minimum of 3 years.
• A strong operational management approach with the ability to coordinate multiple complex programmes simultaneously.
• Experience in developing learning that is delivered in-person and through a variety of digital systems.
• The ability to work independently in a pressurised environment to successfully manage a busy workload as well as being a proactive, considerate team member.
• The ability to assimilate information effectively and to offer creativity and problem solving to mitigate risks and issues.
• Excellent communications and interpersonal skills with a range of stakeholders with the ability to confidently report on their portfolio.
• Excellent Microsoft Office skills, in particular knowledge of Office 365

 

Desirable:

• Project Management/Coordination qualification
• CIPD Certificate in Training (or equivalent)

We will offer you:

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

About the Role

The Business Development Officer will play a dynamic and influential role within Sands’ Partnerships & Philanthropy team, helping to shape the charity’s growing presence across corporate, commercial, and digital landscapes. You’ll contribute directly to our income generating ambitions by uncovering new opportunities, building a healthy prospect pipeline, and supporting outreach that amplifies Sands’ profile across professional and online networks.

This role offers an exciting blend of creativity, insight gathering, and hands‑on development work. You’ll collaborate with colleagues across the organisation to elevate Sands’ visibility - including helping to craft engaging digital content, develop compelling partnership assets, and support targeted online marketing initiatives. With the space to work proactively and take ownership of your projects, you’ll play a meaningful part in strengthening our corporate partnerships and creating foundations for long‑term, high‑impact relationships.

Main Purpose of the Job

• To contribute to the growth of Sands’ commercial and strategic partnerships by generating high-quality research, intelligence, and insight to support prospect acquisition and cultivation.
• To develop and maintain a healthy, diverse pipeline of corporate, commercial, and strategic prospects through structured research, qualification, and profiling.
• To support outreach, digital engagement, and online marketing activity to increase awareness of Sands’ partnership opportunities and drive inbound interest.
• To provide essential administrative and operational support for database management, data compliance, and reporting.
• To support the development of compelling proposals, pitch materials, development assets and case studies that reflect the needs and priorities of Sands and resonate with potential partners.

Principal Tasks and Responsibilities

1. Prospect Research & Pipeline Development

• Conduct structured research to identify new prospective partners across multiple sectors, including retail, leisure, wellbeing, transport, and corporate services.
• Build detailed prospect profiles, including organisational background, alignment potential, decision-makers, and partnership opportunities.
• Maintain and update a robust cross industry prospect pipeline, ensuring all prospects are accurately categorised and tracked.
• Undertake competitor and sector analysis to identify emerging trends and opportunities, supporting Sands’ strategic positioning.
• Map networks and connections (internal and external) to support the expansion of Sands’ business development reach.

2. Outreach, Marketing & Engagement Support

• Support initial outreach to prospective partners, including email approaches, LinkedIn engagement, and follow-up communications.
• Support the planning and delivery of targeted online marketing activity to increase organisational visibility among corporate audiences.
• Develop engaging content for outreach - such as partner briefs, email templates, and introductory decks.
• Collaborate with the Engagement and Communications teams to ensure all external messaging reflects Sands’ brand and partnership priorities.

3. Database, Reporting & Administration

• Maintain accurate, GDPR compliant records on Sands’ CRM, ensuring all research, outreach and cultivation activity are fully logged and auditable.
• Produce regular reports and dashboards to support team activity planning and income forecasting.
• Track deadlines for proposals, reporting, stewardship requirements, and internal consultations.
• Support due diligence checks for all new prospects and record documentation in line with Sands’ ethical and data protection policies.

4. Partnership Materials, Proposals & Case Studies

• Support the creation of high-quality partnership assets, including pitch decks, proposals, stewardship packs, and impact summaries.
• Collate relevant organisational information and stories to support the development of compelling case studies.
• Work with internal colleagues to gather content on Sands’ programmes, events, research, and family stories to support tailored partnership pitches.
• Assist with developing template materials for more efficient proposal creation.
  
  

5. Internal Collaboration & Organisational Support

• Work closely with the Commercial Business Development Lead to coordinate new business activity and support cultivation of prospective corporate relationships.
• Collaborate with colleagues across Engagement, Communications, Events, Fundraising and Services to ensure partnership opportunities are strategically aligned.
• Support the planning and delivery of cultivation events, webinars, and online briefings for corporate audiences.

Across the UK, millions of children and young people are facing complex social and emotional challenges. AllChild works within local communities and wider support systems to identify and support children and young people most at risk of poor social, emotional and academic outcomes. Through our two‑year Impact Programme, we help build a joined‑up network of support around each child and family, working in partnership with schools, local services and community organisations.

Our dedicated, school-based Link Workers coordinate bespoke, strengths‑based support through our trusted partners, from counselling, tutoring and engagement opportunities in sport or art to access to wider community and early-help support where needed. By mobilising trusted relationships and coordinating support across the local system, we help young people flourish, building confidence, skills and a positive future. Founded in West London, AllChild is working in communities nationally to create lasting, place‑based change. 

We’re seeking people in the West London area with a genuine passion for supporting children and young people, strong intrinsic motivation and high personal standards. If that sounds like you, we’d be delighted for you to join our team.

For further information and to apply, please visit our website via the Apply button.

Closing date: 31 May 2026.

Across the UK, millions of children and young people are facing complex social and emotional challenges. AllChild works within local communities and wider support systems to identify and support children and young people most at risk of poor social, emotional and academic outcomes. Through our two‑year Impact Programme, we help build a joined‑up network of support around each child and family, working in partnership with schools, local services and community organisations.

Our dedicated, school-based Link Workers coordinate bespoke, strengths‑based support through our trusted partners, from counselling, tutoring and engagement opportunities in sport or art to access to wider community and early-help support where needed. By mobilising trusted relationships and coordinating support across the local system, we help young people flourish, building confidence, skills and a positive future. Founded in West London, AllChild is now expanding to new places to create lasting, place‑based change. 

We’re seeking people in the Greater Manchester area with a genuine passion for supporting children and young people, strong intrinsic motivation and high personal standards. If that sounds like you, we’d be delighted for you to join our team.

For further information and to apply, please visit our website via the Apply button.

Closing date: 4 June 2026.