Programme support officer jobs

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as Centre Leader at our IntoUniversity centre in Bridlington. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting  IntoUniversity’s targets for delivery.

A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.

The role at a glance

Contract: Full-time, permanent

Application deadline - 9am Monday 27th April 2026

Interview day (in-person) - Thursday 7th May 2026

Start date: July 2026

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

(Some additional weekend & unsocial hours will be required)

Centre Leaders are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres

Location

IntoUniversity Bridlington

The role requires intermittent travel in your region (usually within the day). Periodic travel out of the area is also required e.g. to London, this may include occasional overnight stays. 

Salary

£36,400 per annum.

Annual leave
33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year 
• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points or driving convictions on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

About Us

The West Sussex Parent Carer Forum (WSPCF) is an independent organisation for the parent carers of children and young people aged 0-25 with special educational needs and/or disabilities (SEND). We support parent carers by providing information, signposting, and training that equips them in their lifelong caring role and empowers them to participate in shaping services for their children and young people.

About the job

This is a great opportunity for a proactive and passionate person who is committed to collaborating with education, health and care partners, to strengthen co production and drive service and system change in West Sussex. You will be an excellent, persuasive communicator and have had demonstrable success at partnership working. You will be confident in strategic leadership, skilled at amplifying parent carer voice and knowledgeable and organised in managing a wide brief which includes overseeing delivery. You will lead a dedicated team motivated by improving outcomes for children and young people with SEND and be supported by Amaze who host and provide back-office support to WSPCF. This is a part time, flexible, hybrid role where lived experience really matters.

Our benefits

Some of the benefits of working for WSPCF, hosted by Amaze • Hybrid working out of WSPCF’s Pulborough office, with some homeworking • + 5% pension, pro-rata 26 days a year, + extra 3 days at Christmas + Public Holidays • Flexible, family and carer-friendly working • Support for staff health and wellbeing including an employee assistance programme • Commitment to learning and development • Access to charity worker discounts scheme • See full benefits policy

Skills and experience required

• Parent carer of a child or young person aged 0-25 years old, living in West Sussex with a special educational need or disability (SEND) • Strong understanding of the SEND landscape, including the needs and experiences of parent carers and children/young people with SEND • Experience of overseeing delivery of multiple projects or workstreams • Experience using monitoring, evaluation and feedback to shape priorities, demonstrate outcomes and assess impact • Experience in strategic leadership • Experience of partnership working with senior leaders across local authorities, health, education, VCSE sectors • Excellent communication and interpersonal skills • Strong organisational skills • Confidence in IT and financial oversight • Commitment to equality, diversity and inclusion, and to empowering parent carers • Ability to lead staff and volunteers, including providing supervision and support • Creative, innovative and reflective approach to problem solving

To support your application, please visit the Amaze website and read: West Sussex Parent Carer Forum Strategic Lead Job Description, Staff benefits policy, Terms and conditions. Please visit the West Sussex Parent Carer Forum website to read more about them.

The provisional dates for interviews are Wednesday 6th May 2025. You are warmly encouraged to contact us for an information discussion about the role.

The Youth Endowment Fund 

Change Lead, Youth Sector 

Reports to: Head of Change for Youth Sector 

Salary: £56,600 

Location:  Central London, Hybrid*  

Contract: 2 years -fixed term contract

Closing date: Thursday 23rd April 2026 at 12pm (noon) 

Interviews: Week commencing 4th May 2026 

About the Youth Endowment Fund 

All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don’t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope.   

But it doesn’t have to be this way.   

The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it.  

Key Responsibilities 

We are making good progress building the evidence of what works within and around the youth sector to reduce violence. With the launch of the new Practice Guidance we are keen to translate evidence recommendations into practice. The greatest risk is that evidence stays on the shelf and doesn’t help young people – your role is to make sure that doesn’t happen.
 
You’ll focus on helping local authority commissioners use our tools and guidance in their everyday decisions about youth services. This will involve: 

• Creating clear, practical content like guides, toolkits and workshop materials to support the use of Practice Assessment for the Youth Sector (PAYS). 

• Leading our Practice Guidance programme, working closely with commissioners to help them use evidence in their work. 

• Building strong, trusted relationships with senior leaders across the sector. 

• Planning and tracking how we support more commissioners to adopt evidence-based approaches. 

• Spotting what tools or resources are needed and helping develop them. 

• Finding effective ways to share evidence, from events and workshops to online sessions and presentations. 

As a senior member of staff in the organisation, you also: 

• Build a culture where it is natural to perform well and support colleagues brilliantly.

• Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.

About You 

You are this sort of person: 

• You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. 

• You understand Local Authority Commissioners working specifically working with the youth sector. You really understand how youth commissioners work, from Directors of Children Services, Heads of Services to senior stakeholders within the youth sector. You have experience of commissioning youth provision, working in youth sector, ideally in a role that worked with young people who are vulnerable to or involved in violence. You can demonstrate ability to reflect on and adopt evidence-based practice in relation to the youth sector.

• You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex information into plain writing that everyone can understand.

• You have excellent project and time management skills and the ability to deliver high-quality work in a fast-paced environment. You can work independently and to a high standard.

• You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you.

• You are an excellent strategic thinker. People say that you are good at seeing the big picture. You have experience of wrestling into place a strategy for a project or organisation. You are good at thinking logically, but you are also creative. You have ideas but are happy rejecting a lot of them. You like seeing things from different points of view. 

• You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player. 

• You don't want your days to pass without making a difference. You want to play a significant part in reducing violence.

• You understand young people. You understand what the lives of vulnerable young people can be like and you understand some of the organisations that work with them, ideally through first-hand experience.

• You are committed to equality, diversity and inclusion. 

You must have this sort of experience 

• Changing frontline practice and systems: You have significant experience in leading behaviour, practice or policy changes within the youth work sector. You can show how these have been effective in delivering tangible change.

• Commissioning, or supporting the commissioning of, youth sector services, preferably in a role/setting specifically working with young people who are vulnerable to or involved in violence.  

You might have this sort of experience:  

• Crafting and delivering a strategy to get a new piece of evidence or guidance adopted within the youth sector.

• Behaviour change research experience.

• Working with other funders and commissioners of youth services, such as housing investment leads.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.    

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.    

Hybrid Working Details     

The office is based in Central London, but you don’t have to be.

Those living in London and within the 32 London Boroughs are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

To Apply 

To apply, please send a CV and cover letter, and complete the monitoring form by click on the "Apply for this" button by Thursday 23rd April at 12pm (noon). 

When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:  
 
1. Turning evidence into practice: We are keen to ensure that our Practice Guidance and tools are actively used by commissioners. This role requires building trusted relationships with local authority commissioners and other local funders to encourage evidence-based decision-making. Describe your experience influencing senior stakeholders to change practice or adopt a new approach?
 
2. Influencing commissioners: This role requires building trusted relationships with local authority commissioners and other local funders to encourage evidence-based decision making. Describe your experience influencing senior stakeholders to change practice or adopt a new approach? 
 
3. Excellent project management: Will be critical to delivering the Practice Guidance programme and supporting adoption across the sector. Tell us about a complex project you have led from planning through to delivery and share what management tools aided you. 

Interview process  

This will be a one stage process, with interviews taking place the week commencing 4th May 2026.

 
PLEASE NOTE: We do not sponsor work permits, and you will be required to provide proof of your eligibility to work in the UK. 

Benefits Include 

• £1,000 professional development budget annually 

• 28 days holiday plus Bank Holidays  

• Four half days for volunteering activities  

• Employee Assistance Programme – 24hr phone line for free confidential support

• Volunteering days - 4 half days per year  

• Death in service - 4 times annual salary  

• Flexible hours. Core office hours 10am – 4pm  

• Financial support including travel and hardship loans  

• Employer contributed pension of 5% 

Personal Data   

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.   

Join The 180 Project at a pivotal moment of growth and transformation. As we scale our impact, expand our social enterprise, we are seeking a Head of Corporate Services to help shape our future.

This is a unique opportunity to combine strategic leadership with hands-on management. Working closely with the Chief Executive, you will strengthen our financial sustainability, build robust systems, and unlock new opportunities through partnerships and income generation. You will play a central role in ensuring the organisation is operationally strong, compliant, and ready to grow, enabling us to reach more people who need us most.

If you are a values-driven leader who thrives on both shaping strategy and making things happen day-to-day, this is a chance to be part of something meaningful and make a lasting impact.

Fundraising Officer

Stomping Grounds North East

• North East England (hybrid/remote arrangements considered)
• Full-time | Permanent
• £28,000 per annum
• Help us connect children and communities with nature

Are you a skilled fundraiser who wants to make a real difference? Join Stomping Grounds North East and help expand access to life-changing outdoor experiences for children, young people and families.

About Us

Stomping Grounds North East is a charity dedicated to connecting children, young people, families and communities with nature through forest school and outdoor learning activities across Northumberland, Durham, Gateshead and Newcastle.

We believe that access to the outdoors and its benefits should be a right, not a privilege, and we actively work to remove barriers for under-served groups.

Our Values

Equality, Diversity & Inclusion

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those who are under-represented in the outdoor and environmental sector.

We recognise that diverse perspectives strengthen our work and are dedicated to creating a welcoming, supportive and inclusive environment for all staff, participants and partners.

Safeguarding & Safer Recruitment

Stomping Grounds North East works closely with children, young people and families and is committed to safeguarding and promoting their welfare.

We embed safeguarding across all areas of our work and expect all staff to share this commitment. This role is subject to safer recruitment processes, including satisfactory references and an enhanced DBS check.

About the Role

We are seeking a proactive and skilled Fundraising Officer to lead and grow our income generation activities. You will play a key role in securing funding, building strong relationships, and communicating the impact of our work.

This is an exciting opportunity to shape and develop fundraising activity within a growing organisation and directly contribute to expanding our reach and impact.

While we offer flexible and hybrid working, this role requires regular in-person engagement. Therefore, applicants should be based within a reasonable commuting distance of our North East delivery areas.

Key Responsibilities

Fundraising & Applications

• Develop and submit high-quality funding applications to trusts, foundations and statutory funders
• Build and manage a strong funding pipeline
• Work with senior leadership to shape fundraising strategy

Donor Management

• Manage individual giving, including one-off and regular donations
• Build long-term relationships with donors
• Maintain accurate records and ensure GDPR compliance

Corporate Partnerships

• Develop relationships with corporate partners and local businesses
• Create tailored sponsorship proposals
• Deliver partner engagement and reporting

Monitoring, Evaluation & Impact

• Support impact measurement across programmes
• Collect and analyse qualitative and quantitative data
• Produce clear reports for funders and stakeholders
• Monitor income against targets and report on performance

Storytelling & Communications

• Capture compelling stories and case studies
• Support fundraising through content across digital platforms
• Ensure ethical and sensitive representation of participants

Compliance & Reporting

• Submit funder reports in line with agreements
• Maintain strong record-keeping and stewardship practices

About You

Essential

• Experience in fundraising, bid writing or grant management
• Excellent written and verbal communication skills
• Strong organisational and project management skills
• Ability to manage multiple priorities and deadlines
• Experience of monitoring, evaluation and impact reporting

Desirable

• Experience in the charity, education or outdoor learning sector
• Experience in corporate or community fundraising
• Experience in ethical storytelling

What We Offer

• A meaningful role in a values-driven organisation
• Flexible working arrangements
• A supportive and collaborative team
• Opportunities for professional development
• The chance to make a tangible difference

How to Apply

Please note that CVs will not be accepted.

To apply, please visit the Stomping Grounds North East website and go to the ‘Join our team’ page.

Citizens Advice Southampton is recruiting! We're looking for a Carer Support Officer, to work in our Unpaid Carers Support Southampton service

Location: based in our Southampton office, plus some outreach work. Some home working a possibility on completion of probation

Citizens Advice Southampton is a local charity providing free, independent, confidential and impartial advice to over 7,000 people in Southampton every year on any problems they might face.

Unpaid Carers Support Southampton (UCSS) is a small team, working within Citizens Advice Southampton. There are an estimated 18,000 unpaid carers in Southampton: people who care for another adult due to illness or disability. Common examples might be a husband who cares for his wife who has dementia; a daughter who cares for her father who has Multiple Sclerosis; a brother who cares for his sister who has a learning difficulty.

We are an equal opportunities employer and encourage applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.  

The Role

The post holder will be part of a small team who have a shared interest in making a difference to the lives of unpaid carers throughout Southampton city.  The post holder will offer front line support to unpaid carers. This will mainly be undertaken by phone, with some face-to-face work, and include carers assessments and reviews (training will be provided).  They will actively listen to carers and provide them with information, advice, and support to enable them to continue living their lives to the fullest and reduce any negative impacts of their caring role.  The post holder will also deliver some ‘outreach’ in the city. This might involve attending groups to talk to carers and raise awareness. They will be expected to assist with the planning and delivery of carer events eg. monthly carers lunches, and carry out other reasonable tasks in order to support Southampton’s unpaid carers.

This role is subject to a basic DBS check.

About You

You will have experience of listening sensitively to and gathering information from people who need support. Ideally you will have experience of helping others to achieve a positive outcome.

This role is an opportunity to make a difference at a time when our help has never been needed more.

Citizens Advice Southampton and the UCSS Team are a friendly, and dedicated team of paid staff and volunteers. We value our team enormously, and staff can expect an environment where they have opportunities to develop themselves whilst supporting others. We offer a salary which is competitive within the charity sector, as well as a generous holiday allowance and other benefits including a NEST pension scheme and an outstanding Employee Assistance Programme including a GP helpline.

How to Apply

For a job pack please visit our website via the Apply button.

Closing date for applications is Monday 20th April at 9am.

Interview dates will be arranged with individual candidates as applications are received.

We reserve the right to close applications early if a suitable candidate is found, so encourage prompt applications.

What you will be achieving

As a key member of the Academy’s Policy Team, the Senior Policy Officer will play an important role at a critical moment for the organisation. This role will help the Policy team to plan and deliver a new set of priorities for 2026/27. Relevant priorities for this role include, but are not limited to:

• Improving health outcomes in the UK and internationally.
• Mobilising the UK health research system to turn discovery into practice.
• Making the UK the best place in the world to have a career in medical sciences.

Within these overarching priorities, there are some distinct policy programmes the incoming Senior Policy Officer is likely to work on, which could include:

• Maximising the impact of medical sciences in prevention and early detection.
• Transforming the generation and application of clinical evidence to speed up translation from discovery to patient impact, ensuring equitable inclusion of underserved groups.
• Making the UK a global leader in responsible, effective and equitable AI and data use across the biomedical sciences.
• Conducting a foresight exercise to identify high-impact innovations that will be critical within the near future and ensure the health system is enabled to support them.

The Senior Policy Officer will be line managed by a Policy Manager.

What you will be doing

As Senior Policy Officer, you will lead on or support a range of policy projects and activities to inform and influence the policy landscape in accordance with Academy priorities. This work may include leading on or supporting the following:

• Major working group studies and corresponding outputs.
• Informing and responding to Government set pieces and announcements.
• Consultations and rapid responses, and shorter position papers.
• Roundtables, workshops, and other relevant policy events.
• Correspondence and briefings for senior stakeholders.
• Working closely with Fellows and other experts to identify and analyse key policy issues, gather data and expert opinion. Construct impactful conclusions and recommendations to advise internal and external stakeholders.
• Delivering implementation and follow-up activities on policy recommendations across external audiences and stakeholders.
• Maintaining an excellent understanding of the policy landscape by monitoring developments and key policy issues, including the use of animals in research (please see the Academy’s statement on the use of animals in research).
• Scoping potential new areas of policy work, and/or identify opportunities for the Policy Team.

External engagement

• Collaborating with organisations from academia, Government, healthcare, industry and the charity sector.
• Maintaining and developing an effective network of contacts across the sector (including our Fellows) to inform and increase the impact of policy work.
• Representing the Academy at external meetings, parliamentary engagements (such as the All-Party Parliamentary Group on Life Sciences) and political events (such as party conferences).

Supporting the Academy’s wider functions

• Supporting the Academy’s briefings and parliamentary monitoring functions.
• Coordinating across a wide range of Academy functions, including its Briefings, Impact, and Events capabilities, to maximise the effectiveness of policy work.
• Working with the Communications and Engagement teams to co-develop relevant outputs and activities.
• Briefing senior stakeholders for high-level meetings and events where necessary.
• Supporting the development of core scripts on priority policy topics across the Policy team.
• Supporting the Monitoring and Evaluation team with monitoring the policy team’s impact.

Budget and line management

• Occasionally managing policy budget lines.
• Occasionally supervising policy interns and placement students.

Benefits

We provide our staff with a comprehensive benefits package outlined as follows:

• Generous pension scheme with flexible contributions – we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%).
• Life assurance at three times your salary.
• Hybrid and agile working. 50% office attendance.
• 26 days annual leave, plus Christmas closure days and bank holidays.
• Buying and selling leave.
• Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period).
• Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing.
• Support through tailored learning and development.
• A range of enhanced benefits become available once you’ve completed your probation period.

For more information and to apply, please visit our careers portal.

Closing date: 9.00am on Wednesday, 22 April 2026.

Interview date: Thursday, 7 May 2026 (held online).

Charity People is delighted to be partnering with Wells Maltings to recruit for their new position of CEO.

Location: Wells-next-the-Sea / Hybrid
Salary: c.£50,000
Contract: Permanent
Hours: Full-time (37 hours) or part-time (minimum 4 days/week). Some evening and weekend work required.

Wells Maltings a vibrant arts, heritage and community venue, opened in 2018, and set in beautiful Wells-next-the-Sea at the heart of the North Norfolk AONB. We are a year-round hub of excellence for the arts providing a diverse and extensive programme, plus heritage preservation, community cohesion and tourism for our coastal town and the surrounding environs.

About the Role

This is a brand-new role for an experienced senior leader and income generation specialist to join the team at Wells Maltings and lead on developing and delivering our fundraising, commercial and operations strategies. You will have the space to make a real impact, supported by both an experienced team and an engaged Board of Trustees.

About you

We are looking for a leader with a strong understanding of income generation in the arts and culture sector, preferably with experience of running a venue.

You will bring your leadership experience, financial acumen and fundraising skills. You will lead the organisation, shape how we generate income and increase our commercial and individual sponsorship, all with the aim of securing a sustainable future for the charity and the communities we support.

How to Apply
Formal application is via CV and supporting statement addressing three specific questions outlined in the recruitment pack. Please download a copy of the job pack

Closing: 9am, Monday 20th April 2026
Interviews: Friday 1st May 2026

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE (pro rata)
Location: Remote, UK-based
Hours: Part time, 20 hours per week (4 hours per day)
Contract: Permanent
Closing Date: Sunday 3 May 2026
Interviews: Mid May via video

About the role

mySociety is a purpose-driven charity using digital tools to strengthen democracy and transparency. This role sits at the heart of user experience across key public-facing platforms.

You will manage a varied caseload of enquiries, ensuring users receive timely, clear and effective support while identifying and handling sensitive or high-risk cases appropriately.

Key responsibilities include:

· Managing incoming enquiries across services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem

· Triaging, prioritising and responding to user queries efficiently

· Identifying and escalating high-risk, safeguarding or data protection issues

· Providing clear guidance to users, including those in complex or difficult situations

· Maintaining accurate records and ensuring enquiries are followed through to resolution

· Identifying trends or recurring issues to support service improvements

· Updating help content, guidance and internal documentation

· Working collaboratively with technical and programme teams

About you

You will be an organised and proactive individual with strong judgement and the ability to manage a high volume of enquiries.

You will have:

· Experience providing user support within digital or information-heavy environments

· Ability to recognise and manage sensitive or high-risk cases

· Knowledge of data protection principles in a support or case-handling setting

· Excellent written communication skills with a clear and empathetic approach

· Experience managing multiple enquiries and meeting deadlines

· Strong organisational skills and attention to detail

· Confidence working remotely within a collaborative team

Desirable:

· Experience using helpdesk systems such as Zendesk or Freshdesk

· Experience supporting digital platforms or public-facing services

· Experience contributing to user guidance or knowledge bases

· Interest in civic technology or public interest services

About mySociety

mySociety is a purpose-driven charity that builds digital tools to help people engage in democracy, improve transparency and strengthen communities. They are a fully remote organisation with a collaborative, supportive culture and regular in-person team meetups.

Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Stella Maris is seeking a part-time to full-time Regional Community Engagement Officer for the North of England to strengthen connections with parishes, schools, and local communities. You will play a central role in raising awareness of the charity’s work, building relationships with clergy and lay leaders, and growing support through fundraising, prayer, and volunteering.

The successful candidate will develop and support a network of parish contacts, lead engagement around our annual Sea Sunday appeal, and build partnerships with Catholic organisations, schools, and maritime stakeholders. You will also organise events and visits that bring communities closer to the mission of Stella Maris.

This is an opportunity to help expand the reach of Stella Maris across the North of England, supporting seafarers and fishers by engaging communities to take action and make a tangible difference.

We are seeking to appoint a Compliance Officer for an immediate start. Reporting to the school's in-house Legal Advisor, you will ensure the school operates in full compliance with all statutory, regulatory, and internal policy requirements, promoting a culture of compliance across all areas of school activity.

This role is initially offered on a one-year fixed-term contract working term-time, plus INSET days and a further three weeks during the school holidays (38 weeks). The role also has part-time support provided by the Compliance Administrator.

Salary circa £63,000 per annum, depending on experience. This is based on a full-time equivalent annual salary of £75,000.

We will be shortlisting and interviewing as applications come in, so early applications are advised. Please note that we may appoint before the closing date.

To apply and find out more about the school and our attractive staff benefits package, please visit our dedicated recruitment page via the 'Apply' button.

Closing date: 9.00am on Tuesday, 21 April 2026.

Interviews: Monday, 27 April 2026.

Diversity – The School is fully committed to the principles of equal opportunity, diversity and inclusion. We have an established and representative staff Equality and Diversity Board to help drive forward positive change. A further Equality and Diversity Committee has recently been formed from our student population.

We are committed to attracting and retaining the very best staff, ensuring that our staff body reflects the diversity of our students and local community. Acknowledging a lack of ethnic diversity within our Support staff community, we particularly encourage applications from Black, Asian and Minority Ethnic candidates for this role. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the School may employ positive action where diverse candidates can demonstrate their ability to perform the role equally well.

The School is committed to safeguarding and promoting the welfare of children and young people. All posts are subject to an enhanced DBS, online checks and receipt of two satisfactory references.

Working across multiple income streams, the postholder will support the development and delivery of high-impact fundraising campaigns, compelling cases for support, and meaningful donor communications. With a strong focus on Regular Giving growth and supporter stewardship, the role plays an important part in strengthening long-term financial sustainability.

This is a proactive role requiring strong content development skills, attention to insight and performance, and the ability to contribute to continuous improvement in fundraising systems and processes.

For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.

About us

The Merchant Taylors’ Company dates from 1327, when it was formed as a social and religious organisation for tailors and linen-armourers dedicated to St John the Baptist. Today, it is a flourishing Livery Company whose members are dedicated to education, fraternity, and philanthropy.

Volunteering is important for the health of the Merchant Taylors’ Company, since the hands-on experience of volunteering binds members in an emotional commitment to what the Company stands for. Many of the Great XII Livery Companies prioritise volunteering, offering a wide range of opportunities from due diligence visits with grant applicant charities to longer term mentoring opportunities with our family of schools. 

At the heart of Merchant Taylors’ Company lie the concepts of ‘Fraternity, Philanthropy and Education’.  Volunteering is vital to each pillar, enabling members to give their time and talent alongside their treasure. 

The Company is now at an exciting juncture where the groundwork to embed a more systematic approach to volunteering has been completed and the appetite within the Company has started to grow particularly across the Company’s Education programme.

The team is conscious that managing volunteering takes time, diplomacy and interpersonal skills and this role is pivotal to the success of volunteering for both Company members and partner organisations. 

About the role

Reports to:Educational Grants and Relationship Manager

Direct reports:                None

Place of work:               The Hall (Bank, London)

Contract type:Fixed-term and part-time (0.8 FTE). 

The working days and times can be flexible and some hybrid working may be possible. 

Some evening work will be required as well as occasional attendance at events outside of the employee’s usual working hours (including at weekends).

Some travel may be required within Greater London in connection with various aspects of the role. Occasional travel may be required within the UK.

Overview of role:

With your experience in events / project management and excellent communication and diplomatic skills, you will be the interface between the membership, your colleagues at Merchant Taylors’ Company, our family of schools and our charitable partners. You will be responsible for developing and delivering an engaging, interesting and successful range of events for members to participate in.

Job Description:   

• Take a lead on the delivery and development of an annual programme of volunteering opportunities and education events aligned with existing initiatives and in collaboration with partner organisations and schools where appropriate. 
• Work with the EGRM to co-ordinate the Trust’s Livery Academy Award scheme: recruiting, training, and supporting member volunteers to ensure high-quality engagement. 
• Take a lead on promotion of volunteering opportunities through the members’ portal in good time, with appropriate explanation to encourage take up. 
• Proactively identify barriers to participation from the membership, and develop innovative, accessible volunteering opportunities and methods to engage new audiences. 
• Champion and promote the Company’s volunteering and event initiatives by working, both with the Communications Manager and independently, to promote opportunities through compelling articles, e-newsletters, social media outreach, public talks and by representing or supporting Company staff at events. 
• Take a lead on designing and creating appropriate training resources for all volunteer roles to manage expectations including, where appropriate, delivery of training. 
• Support members with any queries relating to volunteering opportunities, offering members the chance to talk to MT staff. 
• Ensure that all volunteer members have completed the MT safeguarding questionnaire before they are cleared for any opportunity and has been trained in appropriate MT policy areas (E.g. GDPR/safeguarding) 
• To actively liaise and respond to School requirements to ensure volunteer members deliver excellent support for students. 
• Collaborate closely with Company Schools and internal teams to identify opportunities and design high-quality, sustainable volunteering activities that support project goals and help achieve Company targets. 
• To use the Membership portal to capture and analyse data about Company volunteering in order to evaluate cost/benefit of volunteering efforts, and tell the story of MT’s volunteering impact to the MT membership. 
• Gather and act on feedback from volunteers and participants to inform and improve the Company’s volunteering and education strategies.
• Uphold the health, safety, and wellbeing of all volunteers and participants, following the Company’s Health & Safety policies.
• To take a lead on the administration of Company Volunteering activities including DBS checks, budgeting, database management, website administration, project reporting and meetings. 
• Work with colleagues to identify and co-ordinate other volunteering opportunities at the Company, including responding to enquiries, planning logistics, and delivering high-quality experiences.
• To undertake other duties as may be appropriate for the position to support the wider work of the Company. 

What we can offer you

• 25 days holiday per annum plus Bank Holidays
• An additional up to five days off over the Christmas / New Year period
• A generous employer pension contribution of 10% of salary
• Free lunch in the office when the kitchen is operational
• “Perkbox” discount app
• A monthly gym / wellbeing allowance of £70
• Private Medical Insurance
• Healthcare cash plan
• Electric Car scheme
• Cycle-to-work scheme
• Life Assurance
• Income Protection Insurance

Person Specification 

We are looking for:

Essential

• Proven track record of project/events management, including planning, delivery, reporting, evaluation, budgets, and partnership working.
• Proven track record of working meaningfully with different stakeholders ie in a public-facing role. An excellent communicator with strong interpersonal and public engagement skills.
• Good diplomacy skills with the ability to inspire, listen and find a solution for all stakeholders.
• A proactive approach to solving problems and the ability to keep going until a solution is found which works for all.
• A do-er and a thinker; someone who is able to approach situations imaginatively but also spot, and implement, practical and workable solutions. 
• Excellent organisational, planning and IT skills. 

Desirable 

• Experience developing and delivering volunteering and community programmes, working with a wide range of stakeholders. 
• Experience of interacting with or working for a membership organisation 
• Understanding of health & safety, safeguarding, and risk management in a volunteer setting. 
• Experience of being a volunteer yourself. 

Miscellaneous 

• Willingness to work some evenings and weekends

Interview dates and start date:

We are actively recruiting for this role and will consider and interview applicants in the order in which they apply.

The successful Candidate is to start as soon as possible.