Regional fundraising development manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Commercial Manager
Reporting To: Head of Retail, Wholesale & Food Service
Salary Range: £36,000 - £38,000 (dependent upon experience)
Contract Type: Permanent
Location: Hybrid, across London sites. Old Street, Canary Wharf & Poplar
Working days/hours per week: 35 per week, Monday - Friday, 9am – 5pm
Requirements: As part of our safer recruitment policy, we do ask questions regarding unspent criminal records.
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
Commercial Manager will identify, develop and manage top food partners relationships and strengthen existing business relationships with companies in the food industry, generating value for the partner and to secure growing and sustainable volumes of surplus food for the FareShare Network. For designated top food partners, you will be their day-to-day point of contact with regular face to face contact at all levels.
You will undertake structured, strategic account management, leading and coordinating FareShare’s engagement across our organisation. This will mean agreeing and executing a bespoke joint business plan with each account to get more food, money and strategic support. You will also feedback on ways that we can better support our accounts and improve our services to them. You will work directly and be on-site with top food partners to help identify and overcome the barriers which exist to giving surplus food to people in need as well as increasing money and strategic resource.
You will also be required to work closely with FareShare colleagues within FareShare and across the UK in our partner organisations in order to identify and understand opportunities for creating mutual and shared value.
Duties and Responsibilities
Partnership Management
• Contribute to the development of consistent, structured Joint Business plans with
designated accounts that take into account food, funding and other strategic initiatives to drive growth in food, money and other strategic resources
• Work on behalf of the account to develop and embed services relevant to the account and agreed through the joint business plan – e.g. employability or store level redistribution
• Execute joint business plans and report internally and externally on progress.
• Research and understand your accounts, including key ESG initiatives, waste streams, key personnel within the organisation that will help drive its success and engage the relevant internal departments through both desked based research and face to face contact.
• Proactively drive account forwards and progress these relationships with regular on-site visits and linking FareShare exec with key contacts.
• Keep up to date with industry and charity insights and ensure this is reflected back strategically across ways of working and account management.
Project and Initiative Management
• Be responsible for managing and communicating key projects and initiatives to increase food volumes and strategic value, securing support from a range of stakeholders within food partners and across the FareShare network.
• Work closely with Supply Chain and Logistics, Operations and Network Development teams with the aim of optimising food out to our network
• Develop and lead FareShare cross-departmental strategic activity to enable us to derive maximum value from key food partners including liaising with fundraising, marketing and volunteering teams.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
There when it matters
About the role:
The prospect research and pipeline management role will support high value fundraising across the Corporate, Trust and Community or Regional fundraising teams through prospect research, network mapping, lead qualification, and due diligence checks. This role will also manage the pipeline management process on our CRM ensuring the teams have access to dashboards tracking their donors across the stages of solicitation and be able to provide insight reports into how well we are moving prospects through the pipelines. This role will also be required to develop processes and ensure we are working within data protection and fundraising regulations and that our due diligence is tracked and auditable.
About you:
• Educated to degree level or with equivalent relevant work experience
• Familiarity with prospect research tools and the ability to identify and recommend the best tools to support our work using the budget as cost effectively as possible.
• Thorough working knowledge of GDPR as it relates to major donor fundraising and the Fundraising codes to practise.
• Experience of undertaking due diligence checks on prospective donors and of setting up and implementing policies and processes to ensure and demonstrate adherence to regulatory compliance.
• Excellent communication skills and the ability to build supportive and collaborative relationships with colleagues both across fundraising and the organisation including the ability to chair meetings and present data and insight.
• Experience of working on a variety of requests and ability to manage and prioritise workload whilst being responsive
Essential Criteria
• Previous experience of driving forward process improvements, implementing new processes or systems, and working with colleagues to embed such change.
• Skilled at using a relationship management database (or CRM) to track prospects through the solicitation process, produce dashboards and reports and glean insight from data.
• Experience of delivering prospect research activities to identify and qualify leads for fundraising teams across corporate, trust and major donor income streams.
• Working knowledge of high value income streams and what will support fundraisers in achieving income growth.
• Experience of providing relevant high quality and accurate research profiles with developed research skills and attention to detail
• Proven experience in identifying new high-value funding prospects from the database and other sources including major donors, corporate partners, and trusts.
• Proven ability to be proactive in network mapping securing new prospects or additional opportunities from existing networks e.g. see that a major donor is also a trustee of a grant giving trust or the CEO of a potential corporate partner.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
If you want more than just a job, we want you.
Join the team and be there when it matters.
About Us:
Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.
Job Purpose:
This is a key role within a small but global team collaborating with a range of experts and specialists with in-depth knowledge of both the global Girl Guiding and Girl Scouting Movement and the international development sector. Working across a mix of corporate, global trusts & foundations, and institutional funders, your primary focus will be securing new funding partnerships as well as delivering excellent stewardship and management of existing partnerships. The role is responsible for making a recognisable contribution towards organisational income targets. There will be a strong focus on securing restricted income in support of a portfolio of global non-formal education programmes across key thematic areas including climate, STEM, online safety, leadership, gender-based violence prevention, and menstrual health & hygiene – all with cross-cutting themes of gender equality and advocacy. There may also be time spent on seeking and securing funding to support wider organisational projects as necessary, as well as exploring opportunities to secure unrestricted / flexible core funding.
About You:
As our Strategic Partnerships Manager, you will work across a mix of corporate, global trusts & foundations, and institutional funders, your focus will be on securing new funding partnerships as well as delivering excellent stewardship and management of existing partnerships. You’ll need to build effective working relationships with a range of internal and external stakeholders and be comfortable working in a complex and global organisation.
Key Responsibilities:
- Identify, engage, and cultivate new funding partnerships that are aligned to WAGGGS vision, purpose, and programme offer ensuring a strong and well-managed pipeline of new and qualified prospects.
- Work cross-departmentally to develop and write high-quality and compelling funding and partnership proposals with a strong case for support, ensuring they are deliverable, measurable, accurately costed, and aligned to WAGGGS strategic priorities.
- Deliver effective stewardship and management of a small number of existing funding partnerships. From contracting, partnership reporting, growth and renewal. Build and expand strong relationships with partner contacts at multiple levels, drawing on key WAGGGS senior staff to support when appropriate, and use WAGGGS communications platforms effectively to raise the profile of partnerships.
- Work closely with colleagues and teams who directly support the 153 national Member Organisations delivering Girl Guiding and Girl Scouting globally to understand the needs, priorities, and challenges of girls and young women around the world and to engage Member Organisations for input to funding proposals, and ensure programme development reflects local needs, context, and priorities.
- Line management of one Strategic Partnerships Coordinator providing direction, support, and development opportunities for the post-holder.
Please refer the attached JD for the detailed key responsibilities.
To apply for this role, please submit your CV and a Cover Letter (the cover letter should be no longer than 1 A4 page).
In your Cover Letter please demonstrate how your skills and experience meet the following criteria;
- Experience of building long-term relationships and partnerships across a variety of funders.
- Coordinating and delivering funding bids and proposals, working to tight deadlines.
- Building effective working relationships with a range of stakeholders at all levels.
We are the largest voluntary movement dedicated to empowering girls and young women in the world.

The client requests no contact from agencies or media sales.
About Us:
Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.
Job Purpose:
This is a key role within a small but global team collaborating with a range of experts and specialists with in-depth knowledge of both the global Girl Guiding and Girl Scouting Movement and the international development sector. Working across a mix of corporate, global trusts/foundations, and institutional funders, your primary focus will be securing new funding partnerships as well as delivering excellent partnership stewardship and management.
The role is responsible for making a recognisable contribution towards organisational income targets with a specific focus on funders from the Asia region who have the potential to support the work that WAGGGS does on a global level.
There will be a strong focus on securing restricted income in support of a portfolio of global non-formal education programmes across key thematic areas including climate, STEM, online safety, leadership, gender-based violence prevention, and menstrual health & hygiene – all with cross-cutting themes of gender equality and advocacy, and all delivered around the world. There may also be time spent on seeking and securing funding to support wider organisational projects as necessary, as well as exploring opportunities to secure unrestricted / flexible core funding.
About You:
As our Strategic Partnerships Manager, Asia you will work across a mix of corporate, global trusts & foundations, and institutional funders from across the Asia region, your focus will be on securing new funding partnerships as well as delivering excellent stewardship and management of existing partnerships. You’ll need to build effective working relationships with a range of internal and external stakeholders and be comfortable working in a complex and global organisation.
Key Responsibilities:
- Conduct in-depth research and analysis focusing on the Asia region to identify high value partnership opportunities with corporates, corporate foundations, global trusts & foundations, and institutional donors to build and nurture strategic funder relationships that are aligned to the WAGGGS vision, purpose, and programme offer.
- Build and maintain a robust and qualified pipeline of potential funding partners and opportunities from the Asia region and ensure proactive cultivation through outreach, networking, and targeted communication.
- Work cross-departmentally to develop and write high-quality and compelling funding proposals and partnership opportunities with a strong case for support, ensuring they are deliverable, measurable, accurately costed, and aligned to WAGGGS strategic priorities.
- Deliver effective stewardship and management of new partnerships (and potentially some existing partnerships). From contracting, partnership reporting, growth and renewal. Build and expand strong relationships with partner contacts at multiple levels, drawing on key WAGGGS senior staff to support when appropriate, and use WAGGGS communications platforms effectively to raise the profile of partnerships. You will play a key role in supporting and coordinating colleagues across international teams on the deliverables linked to each partnership, fostering collaboration and shared donor stewardship.
Please refer to the attached Job description for the detailed key responsibilities.
To apply for this role, please submit your CV and a Cover Letter (the cover letter should be no longer than 1 A4 page).
In your Cover Letter please demonstrate how your skills and experience meet the following criteria;
- Experience of building long-term relationships and partnerships across a variety of funders.
- Coordinating and delivering funding bids and proposals, working to tight deadlines.
- Building effective working relationships with a range of stakeholders at all levels.
We are the largest voluntary movement dedicated to empowering girls and young women in the world.

The client requests no contact from agencies or media sales.
About the role
We are seeking an ambitious, strategic and relationship-driven Head of Corporate and Employer Partnerships to lead and deliver a national, high-impact partnerships strategy. This role is central to our growth plans and will generate sustainable income, deepen corporate and employer engagement and create tangible employment outcomes for young people. You will combine commercial instinct with social purpose - building partnerships that deliver measurable impact for young people and clear strategic value for corporate and employer partners.
Key information
- Salary: £50,000 - £60,000 dependant on experience
- Contract: Full time, Monday-Friday, 9.30 – 5.30mpm with some out of hours work needed for events such as Spear Celebration
- Annual leave: 28 days annual leave (including Christmas gift days) plus bank holidays
- Closing date: Friday 27th March, 09.30am (We are interviewing on a rolling basis and might close the application early if we find the right candidate)
- Interviews: First round - Wednesday 8th April (online), Final round - Monday 13th April (in-person)
For more information please read through our Job Specification and Work with Us Pack.
If you require any reasonable adjustments as part of the recruitment process, please let us know.
Person Specification
- A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
- Significant senior-level experience in corporate fundraising, corporate social responsibility, business development or strategic partnerships
- Significant experience within the corporate sector, with an established network of relationships across national businesses and employers
- Proven experience of delivering growth strategies and achieving income target, with a strong track record of securing and managing high-value (£100k+) partnerships
- Demonstrable experience of leading and developing high-performing teams
- Credible, confident and persuasive communicator with excellent relational skills and the ability to influence stakeholders at all levels, including C-suite
- Resourceful and proactive, ability to manage multiple priorities, drive projects forward to completion and establish effective processes and structures
We are an office-based organisation and value the collaboration and opportunities to work creatively and build community that this offers us, with staff spending time in the working week both at home and in the London office.
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.
The client requests no contact from agencies or media sales.
Join the Fire Fighters Charity as our Volunteering Manager and lead the development of a dynamic, inclusive volunteering programme that supports the wellbeing of the UK’s fire services community.
You’ll shape and deliver our national volunteering strategy, design an exceptional volunteer journey, build strong relationships, and ensure volunteers feel supported, valued and inspired. Working across teams, you’ll embed volunteering into our services, champion best practice and use insight to drive continuous improvement.
We’re looking for someone who:
· Has strong experience in volunteer management and volunteer strategy implementation
· Brings strategic thinking with hands‑on delivery
· Builds great relationships and influences at all levels
· Understands safeguarding, data protection and inclusive practice
· Is passionate about creating positive, impactful volunteer experiences
If you want a role with purpose and the chance to make a genuine difference, we’d love to hear from you.
Apply now and help us grow a thriving volunteer community.
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Senior Philanthropy Manager to join English National Opera and play a leading role in sustaining and growing our philanthropic income.
This is a highly visible and rewarding role for someone with emotional intelligence, creativity, and discretion. If you’re passionate about the arts and skilled at building relationships that lead to transformative support, we’d love to hear from you.
Requirements:
- Excited about the prospect of working at an innovative company, with accessibility at the heart of everything it does
- An outstanding fundraising professional, with experience securing five and six figure gifts
- Highly passionate and well-versed in the arts, music and opera
- Ability to build positive relationships with internal and external stakeholders, including funders of all kinds, audience members, visiting artists and ENO colleagues across all departments
- Dynamic individual with the ability to work independently, and yet collaboratively within the Development Department
- Supportive colleague willing to share their skills, experience and knowledge with other fundraisers in the Department
- Ability to work with and build excellent working relationships with a wide range of visiting directors, conductors, designers and musicians as well as internal ENO staff
- Confident with technology and experience working with ticketing and CRM Systems
- Excellent verbal and written communication and skills and attention to detail
- Evidence of networking and relationship building at a senior level
- Commitment to professional development with a willingness to develop knowledge, skills and experience
- Excellent communication skills and ability to present complex budgets in a simple manner appropriate to different stakeholder audiences
Benefits:
- 25 days annual leave plus public holidays
- Free/discounted ENO tickets
- Salary sacrifice pension scheme
- Eyecare vouchers
- Employee Assistance Programme
Please see our recruitment pack for more details.
English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, English National Opera particularly encourages potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.
The client requests no contact from agencies or media sales.
Supporter Experience Manager
Permanent, Full Time. Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.)
Location: This role can be based in Cardiff, Edinburgh, London, or Warrington
Salary: £48,576 for Cardiff, Edinburgh, or Warrington. £53,549 for London (inclusive of London allowance)
If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we’re now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.
This is a unique opportunity to design and deliver Christian Aid’s first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.
Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:
- Lead our first Supporter Experience Strategy, uniting teams across the organisation.
- Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
- Harness data and supporter insights to drive evidence-based decisions.
- Foster innovation, testing new technologies and approaches to enhance engagement.
- Train and equip teams to deliver consistently excellent supporter experiences.
About you
In addition to a passion for Supporter Experience, some of the essential skills and experience we’re looking for are:
- Significant experience in a supporter experience role or delivering journey strategy.
- A track record creating and delivering multichannel communications.
- Strong data and analytical skills to refine approaches and measure success.
- Excellent collaboration, influencing, and project management abilities.
Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you’ll have a supporter-first mindset and the drive to inspire meaningful connections. You’ll also be committed to Christian Aid’s vision to see a world where everyone can live a full life free from poverty and injustice.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.
The Sophie Lancaster Foundation was established by Sylvia Lancaster following the murder of her daughter Sophie in a hate crime motivated by prejudice against alternative subcultures. What began as a grassroots response has grown into an internationally recognised charity working across education, community engagement, research and advocacy to challenge prejudice and prevent hate crime.
We work with schools, young people, community groups and institutions to increase understanding of alternative cultures and to promote respect, inclusion and safety for those who may be marginalised because of identity or appearance.
We are looking for a Chief Executive Officer to lead the organisation through its next stage of development.
The CEO will provide strategic and operational leadership, working closely with the Board of Trustees to ensure the organisation remains sustainable, impactful and true to its mission. The role involves leading a small team, strengthening partnerships, overseeing programmes and securing income through grants, trusts, partnerships and other funding sources.
Key responsibilities include:
- Developing and delivering the organisation’s strategic plan
- Leading and supporting a small staff team
- Maintaining effective governance with the Board of Trustees
- Building partnerships and representing the organisation publicly
- Overseeing programmes and ensuring impact is measured and evidenced
- Leading fundraising and ensuring long-term financial sustainability
- Ensuring safeguarding, compliance and strong organisational management
We are looking for someone with:
- Senior leadership experience in the charity, education, community or social justice sectors
- A track record of strategic development and organisational growth
- Experience securing funding and managing organisational budgets
- Strong communication and partnership-building skills
- A clear commitment to equality, inclusion and social change
- Knowledge of alternative subcultures preferably gained from lived experience
The client requests no contact from agencies or media sales.
The main purpose of this role is to write persuasive funding applications to secure the income needed to enable Cerebral Palsy Plus to continue its work.
The postholder will build and maintain strong relationships with new and existing supporters and contribute to the development of all areas of fundraising.
The part-time fundraiser will also work with the Director to contribute to the development and implementation of Cerebral Palsy Plus’s Income Generation & Fundraising strategy.
The client requests no contact from agencies or media sales.
We are looking for an experienced, proactive and creative fundraiser to support the growth of Sands’ Individual Giving and Legacy programme, including committed gifts, cash appeals, supporter acquisition and retention. Experience of using digital channels to grow income from supporters and creating exceptional donor experience are a key to this role.
The Individual Giving Manager role is part of the establishment of the newly formed Individual Giving strategy, driving development of both acquisition and retention channels and establishing growth within both, while improving overall supporter experience. This is a great opportunity to make this role your own and set the direction for generating income from individual supporters alongside growing our legacy pipeline.
Sands is investing in individual giving and legacy fundraising and this role will be pivotal to our ongoing success. The aim is to ensure that through providing a world class supporter experience we continue our exceptional growth and produce long term sustainable income, with integrated cross team planning between individual giving, campaigns, brand and engagement.
Sands is an inclusive and diversity-friendly employer. We are committed to promoting equality, valuing diversity and working inclusively. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
We are here to support everyone touched by pregnancy loss or the death of a baby. Always.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set is delighted to partner with a leading charity on a vital Interim Supporter Care Manager role. This position involves leading and managing supporter engagement activities, ensuring high-quality supporter experiences during a busy fundraising period.
Key Responsibilities:
- Manage and support the supporter care team to deliver exceptional supporter experiences across multiple campaigns.
- Oversee supporter enquiry processes, ensuring timely, consistent, and high-quality responses within agreed SLAs.
- Line manage staff, providing supervision, coaching, and development opportunities.
- Coordinate workload and resources to handle peaks in supporter enquiries, particularly during major events.
- Develop and streamline processes for supporter engagement, liaising with other teams to support supporter journeys effectively.
- Handle complex supporter enquiries, complaints, and escalations with diplomacy and sensitivity.
- Monitor volume and performance of supporter interactions across channels such as email, SMS, and social media, recommending solutions to minimise response times.
- Support wider project teams by providing capacity planning, coverage, and communication to ensure supporter needs are prioritised.
- Maintain compliance with GDPR and Fundraising Code of Practice, ensuring all supporter data is managed securely.
Person Specification:
- Proven experience managing supporter or customer care teams, preferably within a mass participation or community engagement context.
- Strong line management skills, including supervising and developing team members.
- Excellent communication skills, with the ability to maintain consistent messaging across channels.
- Skilled in handling supporter queries with diplomacy and professionalism.
- Demonstrated ability to streamline processes and manage workload during busy periods.
- Experience working with supporter databases and reporting tools.
- Ability to work collaboratively, prioritise tasks, and support colleagues across projects.
- Enthusiastic about supporter engagement and charity work, with a focus on providing outstanding supporter experiences.
What’s on Offer:
- Salary: £22.58 per hour plus holiday pay
- Location: Remote
- Contract: Part-time (21 hours per week) and lasting 2 months
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Join Viewpoint, a leading mental health recovery charity, and make a real difference in Hertfordshire. We put people with lived experience of mental health challenges and addiction at the heart of everything we do - empowering experts by experience and service users to shape services, build skills, and support recovery.
As Operations Manager, you’ll lead our day-to-day operations, manage and support staff, and ensure we deliver high-quality, needs-led services. You’ll help drive strategy, maintain partnerships across statutory and voluntary sectors, and contribute to fundraising initiatives that sustain and grow our impact.
We’re looking for someone organised, proactive, and passionate about mental health recovery, who can combine strategic oversight with hands-on leadership.
Lead with purpose. Help shape services that put lived experience first.
Operational Manager
Location: Welwyn Garden City with travel around Hertfordshire (own transport required)
Hours / salary: 30 hours / week. Full Time Equivalent Salary £35,000 p.a.
Pension: Viewpoint offers a defined contribution pension scheme. Contribution levels are based on Total Gross Salary Employer 5%, Employee 3%. Participation in the scheme will commence after an initial 3 month probationary period.
Annual leave: 25 days per year plus 8 bank holidays. Holiday entitlement will start to accrue after a satisfactory six month probationary period.
Other benefits: Training, Development and Supervision
Length of contract: Subject to funding
Purpose of the Role
We are seeking a skilled and motivated Operations Manager to support the Chief Executive in delivering our strategy, managing staff, and ensuring operational excellence. This role is key to maintaining and growing Viewpoint’s impact across Hertfordshire, promoting user involvement, and fostering strong relationships with statutory, voluntary, and community partners.
Key Responsibilities
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Lead and manage day-to-day operations, ensuring policies, procedures, and compliance standards are met.
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Supervise and support staff, promoting professional development and wellbeing.
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Contribute to financial management, including budgeting and annual reporting.
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Promote Viewpoint’s work across Hertfordshire, building partnerships and increasing visibility.
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Support fundraising initiatives to sustain and expand our services.
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Support fundraising initiatives to sustain and expand our services.
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Ensure effective monitoring, evaluation, and recording of project outcomes.
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Stay up-to-date with national and local mental health policies, initiatives, and best practice.
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Foster an inclusive, anti-discriminatory workplace that challenges stigma and supports recovery.
Person Specification
We are looking for someone who:
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Has experience in operational management and staff supervision.
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Is skilled in financial management and resource planning.
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Understands mental health and/or addiction services, or has a strong commitment to learning.
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Communicates effectively and can build strong partnerships.
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Is motivated by a mission-driven role and can balance strategic oversight with hands-on problem solving.
Please view the full job description and apply via our website.
Viewpoint develops innovative ways that support people with a lived experience of mental health issues and/or addiction challenges.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In 30 years we've helped transform over 10,000 children's lives around the world, giving them the chance of a brighter future. We're feel we are just getting started and are looking for a confident, relational communicator with a heart for transforming children's lives to join our team.
We're looking for someone who loves fundraising and will thrive in an outward facing role which blends strategy, storytelling and relationship-building. You’ll be as comfortable speaking from a church platform as you are meeting one-to-one with a key donor.
Please read the job description and if you feel this sounds like you, we'd love to hear from you.
We rescue children, then we do whatever it takes to provide the care, love and attention they need to thrive.
The client requests no contact from agencies or media sales.
Development Phase: Visitor Destination Development Manager
Fixed Term to November 2027
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Visitor Destination Development Manager to transform our flagship nature reserves into pioneering places that inspire hope, drive action for nature and open their doors to everyone.
This is a rare opportunity to project manage a National Heritage Lottery funded development programme at a pivotal moment. You'll oversee specialist consultants across visitor experience, accessibility, commercial development and community stewardship; coordinate our project Steering Group and ensure the programme is rigorously evaluated and reported to our funder.
But this role is about more than process. You'll bring a wealth of experience and the confidence to drive real change – taking colleagues on the journey with you, building consensus and laying the groundwork for what comes next. Critically, you'll make sure everything we learn shapes the next chapter of development for our Flagship Nature Reserves.
You'll bring proven experience of managing complex, multi-strand programmes, ideally within the heritage, conservation or visitor destination sector, along with a track record of commissioning and managing external consultants to deliver high-quality outcomes. Strong stakeholder management skills are essential as you'll need to bring colleagues along on a shared journey, whilst managing funder relationships and reporting with rigour and care. You'll be able to synthesise complex information into clear recommendations and actionable next steps and communicate with confidence at a senior level. Above all, you'll be collaborative and inclusive, with the drive to embed learning and lasting change within the organisation.
The client requests no contact from agencies or media sales.