Jobs in Scottish borders

Purpose of the role 

We are seeking a project coordinator to contribute research, project management and stakeholder management skills to support key projects advancing the consumer voice in the sustainability transition. This is a critical role in our team, and it comes with significant development opportunities. 

An initial focus will be supporting delivery of key workstreams in our Clean Energy Futures Programme, where our vision is for an affordable and accessible energy system in which all people can enjoy the benefits of increasingly clean, decentralised and interconnected energy. You can explore our past achievements in promoting consumer interest in clean energy on our website, here: Clean Energy Futures - Consumers International. 

The Research and Events Coordinator will work alongside the Strategy and Projects Leads for Clean Energy Futures to manage engagement with the communities of practice that feed into our Clean Energy Futures work. This includes the Member Taskforce on Energy and the Multi-stakeholder Expert Group, comprised of cross-sector experts from business, academia and government.

The Coordinator will also contribute to project delivery through research into energy policy and practice and report writing, as well as joining programme strategy discussions in a strongly collaborative and non-hierarchical environment. We also anticipate the Coordinator working closely with our Insights Lead to conduct desk research and stakeholder interviews to deliver insights components of Sustainability Programme workstreams. 

After an initial 6-month period focused on Clean Energy Futures, there will be opportunities for the Coordinator to broaden their remit to other projects and topics within the Sustainability Programme.

Reflecting this breadth and the opportunities to grow, the Coordinator will initially report into the Director of Sustainability, who will provide guidance and mentoring support.

The ideal candidate is a highly organised, proactive and energetic individual who can demonstrate their knowledge and professional interest in sustainability and an understanding of the importance of consumers in the transition. They should be comfortable working remotely in a busy and varied global environment and able to communicate clearly and effectively, verbally and in writing.Prior knowledge of the energy sector is useful but not a pre-requisite.

This role can be shaped to focus on variety of potential topics, capabilities and opportunities as we grow the team, depending on the needs of the organisation and skills and interests of the individual.

The role is open to candidates globally. 

Key Responsibilities 

Key responsibilities of the role include the following:  

• Project Coordination: Support the implementation of Sustainability Programme projects, with an initial focus on Clean Energy Futures. This will include managing project plans and tracking timelines for project deliverables, as well as engaging project partners to keep them updated on project progress. 

• Research support: Support the Clean Energy Futures Strategy and Project Leads in conducting research and gathering examples and insights from our global network of stakeholders to inform the development of our analysis, reports and proposals. Support the Insights Lead with consumer insights research and stakeholder interviews. 

• Community coordination and meeting organisation: Support organisation of in-person and online stakeholder workshops or meetings including supporting the development of agendas, invite lists and online and in-person logistical arrangements where needed. This may include project related meetings and representation at other events and high-level global moments such as COP31. 

• Communications support: Draft, provide input to, and disseminate communications (e.g. meeting minutes, research reports, topic briefings) to project stakeholders, ensuring accurate, timely and appropriate communications. 

• Strategic inputs: Contribute your thoughts and ideas to development and delivery of the clean energy futures and wider sustainability work programmes and strategy as needed. 

The overall work of Consumers International: 

• Work collaboratively with colleagues across the organisation to support the implementation of the Strategic and Business Plans.

• Contribute as needed to team meetings and other Consumers International-wide communication and outreach. 

• Embody the culture and values of Consumers International and help us deliver on those. 

Community Development Manager - North

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Are you ready to take on a new challenge at a leading UK charity and help make a real difference for brain tumour patients and their families?

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One in three people in the UK knows someone affected by a brain tumour. Brain Tumour Research is determined to change this. We are the only national charity focused on finding a cure for all types of brain tumours.

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We are campaigning to increase the national investment in research to £35 million per year and funding sustainable Centres of Excellence across the UK.

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Since the Charity was launched in 2009, we have invested £37.5 million in research into brain tumours, supporting game-changing science that with benefit patients in years to come. We are the leading voice of the brain tumour community, influencing governments and larger charities to invest more in this devastating disease.

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Our last financial year was our most successful fundraising year to date, and we’re building on that momentum and looking ahead with ambition. We are now searching for passionate people to help us achieve the next steps on our journey to get closer to a cure.

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We are recruiting for a Community Development Manager - North to join our team. This role will play a crucial part in the Income Generation and Development team​and support the wider charity to achieve our strategic aims.

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• Are you passionate about making a difference for brain tumour patients and their families?· Would you like to work for an innovative and influential UK medical research charity?
• Do you live within our North Region (which includes Scotland, North West, North East, Yorkshire and East Midlands)?
• Do you have experience as a Community Development Manager?

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If you answered yes to these questions and you’re ready to take the next step in your career, we’d love to hear from you.

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To learn more about this position, the required skills and experience, and the Charity, please read our Recruitment Pack. 

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We look forward to receiving your application.

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We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face-to-face second interview, held at our head office in Milton Keynes.

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We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

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Closing Date: 19th June 2026

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We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

We are Living Streets, the UK charity for everyday walking.

We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.

We are looking for an enthusiastic and motivated individual to join our team as our Strategic Communications Manager on a maternity cover contract.

Working with the Head of Communications and Marketing, you will lead on building our profile and reputation as the UK charity for everyday walking, joining us at an exciting time as we launch our new strategy taking us to our centenary in 2029.

Being organized, collaborative and resourceful, you will have a good understanding of communications and PR channels, including running a day-to-day press office.

Living Streets is committed to safeguarding and promoting the welfare of children, young people and adults at risk; and expects all our staff and volunteers to share this commitment. Applicants will be subject to background and criminal records checks as relevant to the job role.

Living Streets is committed to being an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.

Closing date: 21/06/2026 (midnight)

Interviews: 29/06/2026 

This is a pivotal role at National Numeracy, helping to ensure our people, systems and processes enable the
successful delivery of our mission to improve numeracy across the UK.

As a key member of the operations function, you will work closely with the Operations & Impact Director to
strengthen organisational effectiveness, support colleagues across the organisation and help drive
continuous improvement in the way we work.

During this maternity cover period, a particular focus will be supporting the ongoing development and
adoption of our CRM and operational systems, ensuring they provide robust information, efficient processes
and an excellent user experience. You will also play a central role in maintaining effective governance,
supporting our people practices and helping to foster a positive, inclusive and high-performing organisational
culture.

This role is ideal for someone who enjoys improving systems, enabling others to do their best work and
helping mission-driven organisations operate effectively and sustainably.

The postholder will also provide line management and support to one team member, helping to ensure their
development, wellbeing and contribution to organisational objectives.

The role is a maternity leave cover with an ideal start date in August 2026 and an anticipated end date of
31st July 2027. It would be suitable for either 4 or 5 days per week.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for someone who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a fixed-term contract as an Education Worker at our centre in Craigmillar (Edinburgh).

The role at a glance

Contract: Part-time, fixed-term until 28th August 2026

Start date: Early July 2026 (candidates must be available to start at this time)

Working hours

18.75 hours a week:

• Wednesday: 09:00-17:30

• Thursday: 09:30-18:00

• Friday: 09:00-12:45

 (Some out-of-hours work will be required from time to time - for example, early starts to deliver workshops in schools.)

Education Workers are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres.

Salary

£28,250 per annum (pro rata)

Pro-rated salary is £14,125 per annum for 18.75 hours per week.

Location

We have positions available in Edinburgh,

The role requires intermittent travel in your region (usually within the day) this can involve journeys times of 1 hour+. Occasional travel out of your local area e.g. to London is also required, this may include overnight stays.

The main duties of the role

Centre Re-location

IntoUniversity Craigmillar is moving to a new centre location so a large part of this role will be to help the team with this move. This will include:

• To prepare and set-up, with the centre team, the centre space including preparing resources and organising tables and chairs as necessary.

• Moving furniture and building new furniture to furnish the space

• Create  IntoUniversity displays for the centre.

A large part of this role will require lifting of boxes and furniture.  If you would like further information on this (including reasonable adjustments that could be implemented), please contact us.

Additional Responsibilities

• To work with your team to plan and with the opportunity to deliver IntoUniversity programmes, including leading a group of 30 secondary students from the front, working with whole classes of primary-aged children and providing occasional one-to-one support.

• To play an active role in your regional cluster of centres, including sharing resources and supporting a new team member.

• The opportunity to  lead delivery of  IntoUniversity programmes effectively to children and young people in different settings, including schools-based workshops, Academic Support sessions and educational visits. This includes positive behaviour management and adherence to the IntoUniversity safeguarding policy.

• To assist with the organisation and delivery of the Academic Support, FOCUS and Mentoring Programmes.

• To champion diversity and inclusion at all times, referring to the Diversity and Inclusion staff responsibilities guide.

• To work with IntoUniversity Centre Leaders to recruit children and young people to the programme, including after-school Academic Support and FOCUS Weeks.

• To develop educational resources and worksheets for use across all IntoUniversity programmes.

• To ensure compliance with all necessary regulations and legal requirements, including the Children’s Act, Children and Young People (Scotland) Act, Safeguarding Vulnerable Groups Act, Protection of Vulnerable Groups (Scotland) Act, and legislation and policies related to Equal Opportunities and Health & Safety.

• To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post. 

• Please note: that there will be times throughout the year when you will be required to travel to London for meetings.

Application deadline: 9:00am Thursday 18th June 2026

Interviews: Thursday 25th June 2026

Location: Any UK Trust office, but must be willing to travel for the role

Interviews: 24/06 over Teams

Join The King’s Trust as an Employee Engagement Manager (Fundraising) and play a pivotal role in powering our flagship Million Makers initiative. In this exciting role, you will build and nurture high-value corporate partnerships, inspire employees across leading organisations, and deliver innovative fundraising campaigns that generate vital, unrestricted income. You’ll lead key projects, grow participation, and shape the future of one of our most ambitious fundraising products.

This role is ideal for someone with experience delivering successful fundraising, engagement or marketing campaigns, organising high-impact events, and driving income growth over time. You will be confident in building relationships with senior stakeholders, managing multiple projects and motivating others to achieve ambitious goals. Strategic thinking, collaboration and communication skills will be essential to success in this role.

Every partnership you build and every campaign you deliver will help transform young lives. The income you generate enables young people to develop the confidence, skills and opportunities they need to succeed. This is an opportunity to use your expertise to create meaningful, lasting impact at scale, while working as part of a passionate, purpose-driven team at The King’s Trust.

What happens next?  

Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Employee Engagement Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Employee Engagement Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Location: Any UK Trust office

Assessment: 17th - 21st June. If shortlisted, you will be asked to complete two tasks.

1st-stage interviews: 8th July at our Birmingham Centre. You must be available to attend face-to-face.

Join The King's Trust and help shape high-quality qualifications and apprenticeship assessments that support young people across the UK to build confidence, skills and progress into work, education or training.

We're looking for a specialist with a proven track record and experience of designing and developing regulated qualifications and/or end-point assessments. This is a technical role for someone who understands how to create qualifications and assessment products that are compliant, inclusive, fit for purpose and workable in practice.

In this role, you'll lead the development and review of qualifications and apprenticeship assessments, including specifications, assessment strategies, sample assessments and test banks. You'll manage work through development, regulatory submission, implementation and ongoing review, helping to ensure our products meet regulatory requirements and maintain standards for all learners.

We're particularly looking for someone with experience in:

• designing and developing regulated qualifications and EPAs
• working within Ofqual, Skills England and other relevant regulatory frameworks
• embedding accessibility, inclusion and reasonable adjustment considerations into assessment design
• working with providers, funders, regulators and sector partners.

This is an opportunity to use your technical expertise to create high-quality, fair and meaningful assessment products that make a real difference to young people across the UK. If you bring strong regulated assessment experience and want to apply it in a role with purpose, we'd love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Qualifications & Apprenticeship Development Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Qualifications & Apprenticeship Development Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

You’ll play a key role in ensuring the smooth operation of our research grant programmes across the entire funding cycle, from application and peer review through to award management and post-award administration. You’ll work closely with the Head of Research, internal teams, external experts, and funded researchers to maintain high standards of governance, transparency, and impact across all our research funding activities.  

We’re looking for a confident communicator, with strong organisational skills, who’ll use their own initiative and ability to manage a varied workload. You’ll be motivated by ensuring our robust processes are followed to provide the best possible experience for CCLG-supported researchers, and ultimately that the highest quality research that will make an impact for children and young people with cancer is funded. You’ll be able to contribute to the continual development of our research programme to drive improvements. You’ll have a good understanding of research grants and funding processes, as well as an understanding of academic research environments in the UK, paired with a good understanding of a relevant biomedical science discipline through a degree or experience.

This role is offered on either a remote working basis, with occasional travel to our Leicester office, or on a hybrid basis, with a minimum of two days per week in the Leicester office.
Hours for this role can be flexible - while advertised as full time, we would be willing to explore part-time employment (minimum 0.6FTE).

About CCLG: The Children & Young People's Cancer Association

CCLG is a charity dedicated to creating a brighter future for children and young people with cancer. Powered by expertise, we unite the children and young people’s cancer community, driving collective action and progress.

Research is the key to better treatments, improved care, and potential cures. We fund and lead world-class research, fuelling groundbreaking work led by brilliant minds. Collaboration is at the heart of our approach—bringing together the right people and organisations to drive progress and deliver real impact.

We provide trusted information and guidance for children and young people with cancer, their families, and everyone supporting them. Our expertise helps them navigate the challenges of cancer and its impact, offering reassurance and clarity when it’s needed most.

Through our professional membership, we bring together the brightest minds in children and young people’s cancer, creating a national network that drives progress. Together, we shape better treatment and care - developing guidelines, sharing knowledge, offering expert advice, leading pioneering research, and creating essential resources and education for professionals. Our collective expertise sets the standard, advocating for excellence at every level—local, national, and global. 

Our work is only possible thanks to the generosity of fundraisers, donors, and supporters who share our mission. Every pound raised helps fund our research, provide trusted information for families, and brings together experts to improve treatment, care and outcomes.

Our Research Team is responsible for the delivery of our research strategy, which includes our programme of research grant-making as well as initiatives to support the children and young people’s cancer research community, ultimately improving outcomes for young cancer patients.

Equality, Diversity & Inclusion

CCLG is committed to building a diverse and inclusive workforce that represents the communities we serve. We warmly welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process. 

Benefits of Working at CCLG

• 24 days annual leave plus bank holidays, with 6 additional closure days per year (usually 2 at Easter, 4 at Christmas) (pro-rata for part-time staff)
• Enhanced maternity pay 
• Enhanced sick pay
• Life insurance and employee assistance scheme
• Defined contribution pension scheme: 8% employer contribution / 5% employee contribution
• Hybrid working model
• Supportive and collaborative team culture

Application instructions

For your application, please upload a CV (which should include details of two referees, including your current/most recent employer - we will not contact references without your consent or prior to a provisional offer being made) along with a covering letter. Your covering letter should be bespoke to this job application, demonstrating how your experience makes you suitable for the role and showing how you meet the person specification. If you wish to include a small number of examples of relevant content you have created, please include links in your covering letter. 

We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value AI adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to tell us about your skills and experiences in your own voice.

Water Witness International is seeking an excellent international development practitioner to support our expanding portfolio of work to secure lasting water security and justice across multiple countries. Based in Edinburgh, you will coordinate the Fair Water Action Fund and work closely with partners and grantees to respond to their evolving needs, making sure that evidence emerging from their work is effective in driving system change at scale. The role involves overseas travel, supporting the co-design and delivery of a wide range of initiatives, liaising effectively with stakeholders, building consensus and ensuring high-quality documentation. You will work closely with the Senior Management Team, Trustees and colleagues to help shape our wider organisational strategy and programme direction. 

The International Programme Officer will report to our Deputy Director/Global Operations Director and will work closely with personnel and partners in different countries where WW supports development programmes, to ensure the work we support is aligned with WW’s strategy, and that the delivery of our work has impact, is on track and is in line with donor agreements and budgets

We are seeking to appoint a well-organised, self-motivated, and flexible professional, with strong administrative and organisational skills, to assist and support the Director of Corporate Services with a broad range of administrative and operational duties and to support colleagues across the wider organisation, including our offices in Africa.

We are seeking two Regional Caseworkers to join our team, one in the Northern Circuit and one in the Northeastern Circuit. This role has a dual focus, combining casework responsibilities with stakeholder management, requiring the successful candidates to build strong relationships and rapport across their assigned circuit. You will also represent Advocate by attending events and delivering information sessions to raise awareness of our services and promote our work.

We are a national charity that matches people who need free legal help with barristers who are willing to donate their time and expertise for those who cannot obtain legal aid and cannot afford to pay. We believe that fair and equal access to justice is the foundation of our society, and the quality of your legal representation shouldn’t depend on the depth of your pockets, but the merits of your case.

We are the only pro bono charity to provide access to legal assistance in all areas of law, in all courts and tribunals across England and Wales. We exist because committed barristers care about access to justice for everyone. We have been facilitating free legal help since 1996 and have grown into a thriving organisation, working with almost 4,500 volunteer barristers. Our staff team comprises 23 staff and we have 13 trustees on our Board, which is chaired by Sharif Shivji KC.

Community Support Lead: Partnerships 

Reports to: Community Support Manager 
Contract: Full-time 

Role Purpose 

As Community Support Lead: Partnerships, you will play a key role in strengthening the relationships that underpin HOST’s work, ensuring every hosted partner (HP) receives consistent, responsive, and values-driven support. 

You will lead on partner onboarding, engagement, and ongoing support, ensuring needs are met with professionalism, empathy, and efficiency. This includes managing communications around invoices and payments, responding to general queries, and proactively identifying and escalating potential risks. 

Blending strong attention to detail with a people-first approach, you will shape and continuously improve the partner experience — from initial onboarding through to long-term collaboration — ensuring every interaction reflects HOST’s mission to support the world’s change-makers. 

Core Responsibilities 

1. Partner Engagement and Onboarding

• Lead Welcome, Onboarding, and regular check-in calls with hosted partners, building clarity, trust, and consistency in every interaction. 

• Provide clear guidance on HOST’s systems, processes, and expectations, ensuring each partner journey is well-defined and smoothly implemented. 

• Identify risks, issues, or emerging support needs during interactions, and promptly share these with the Community Support Manager. 

• Support escalations and follow-up actions to maintain a high-quality, responsive partner experience. 

• Maintain accurate and up-to-date records of all communications, ensuring relevant information, issues, and risks are clearly documented and shared across the team. 

• Negotiate PAYF contributions, add-on pricing, and additional services, ensuring partner needs are met efficiently and effectively. 

Reporting cadence: Weekly summary and inclusion in monthly CS reporting. 

2. Query Resolution and Partner Care 

• Respond to general hosted partner queries with accuracy, clarity, and empathy, achieving a minimum 90% satisfaction score. 

• Ensure at least 90% of queries receive an initial response within 24 hours. 

• Maintain consistently high standards of written and verbal communication, reflecting HOST’s values of integrity, care, and responsiveness. 

• Collaborate with Finance and Operations teams to ensure partner needs are resolved promptly and effectively. 

Reporting cadence: Weekly dashboard updates and monthly performance reporting. 

3. Partner Relationship and Invoice Management 

• Work closely with hosted partners to amend invoices and resolve payment queries accurately and in a timely manner. 

• Ensure all payment-related communications and outcomes are clearly documented in ClickUp and Zendesk. 

• Monitor and report on invoice corrections, identifying trends and opportunities for process improvement. 

Reporting cadence: Monthly 

4. Risk Identification, Screening and Escalation 

• Identify and assess potential financial, operational, or reputational risks arising from partner interactions. 

• Conduct initial screening of partner-related concerns in line with HOST’s due diligence processes. 

• Escalate identified risks promptly to the Community Support Manager or relevant stakeholders for review and mitigation. 

• Contribute to monthly Community Support risk reporting and ongoing team learning. 

Reporting cadence: Real-time escalation of risks, with consolidated monthly reporting. 

5. Community Support Administration 

• Maintain accurate, up-to-date records across ClickUp, Zendesk, and internal systems. 

• Support the review and updating of standard operating procedures (SOPs) to ensure consistency and clarity across processes. 

• Contribute to internal administrative tasks, ensuring operational readiness for audits, reviews, and ongoing compliance. 

Reporting cadence: Monthly 

6. Community Support Resources and User Journey 

• Contribute to the development and continuous improvement of Community Support materials, guidance, and onboarding resources. 

• Support the enhancement of the hosted partner user journey, ensuring all touchpoints are clear, consistent, and aligned with HOST’s values. 

• Work collaboratively with colleagues to identify gaps and opportunities to strengthen the overall partner experience. 

Reporting cadence: Quarterly reviews with recommendations for improvement. 

7. Growth and Learning Areas (Development Focus) 

• Take ownership of more complex hosted partners with advanced operational or financial requirements. 

• Support the development of new Community Support Leads through training, mentoring, and sharing best practice. 

• Deliver or support hosted partner Health Checks, ensuring all follow-up actions and documentation are completed effectively. 

Reporting cadence: As directed by the Community Support Manager. 

You Bring 

• Experience in operations, client service, or relationship management within HOST. 

• Strong organisational skills with a focus on accuracy, responsiveness, and care. 

• Excellent communication and interpersonal skills, with confidence engaging across cultures and time zones. 

• Familiarity with digital tools such as ClickUp, Zendesk, and cloud-based systems. 

• A proactive mindset — curious, calm under pressure, and committed to service excellence. 

Key Relationships 

Internal: Community Support Team, Finance & Operations, Communications, Partnerships, and Capacity Building teams. 
External: Hosted partners, funders, and service providers. 

Performance Indicators 

• 90% of hosted partner queries receive an initial response within 24 hours 

• Maintain a hosted partner satisfaction score of 90% or higher 

• Resolve invoice corrections and payment requests within agreed monthly timeframes 

• Escalate all identified risks within 8 hours of detection 

• Ensure SOPs and system records are reviewed and updated on a monthly basis 

• Demonstrate ongoing improvements in the hosted partner experience and overall journey design 

Product Lead – HOSTHub  

(Operational Product Delivery) 

Reports to: Operations Director (Head of Delivery) 
Contract: 1.0 FTE (Temp to Perm) 
Location: Remote (UK or International) 

Role Purpose 

The Product Lead – HOSTHub is responsible for identifying, prioritising, and resolving day-to-day product challenges across HOST’s digital platform. 

HOSTHub serves as the operational backbone of the organisation, enabling delivery across finance, legal, partnerships, and hosted partner services. In this role, the Product Lead ensures the platform functions effectively in practice—by understanding user needs, surfacing issues early, and driving the design, prioritisation, and rapid delivery of solutions. 

While contributing to the longer-term product vision in collaboration with the leadership team and development partners, the primary focus remains on operational product delivery. This includes managing fortnightly sprint cycles, maintaining a dynamic and prioritised backlog, and ensuring continuous alignment between user requirements, internal processes, and platform capabilities. 

The role requires a highly hands-on individual who thrives at the intersection of users, internal teams, and developers, with the ability to translate real-world challenges into clear, actionable product decisions. 

Core Responsibilities 

1. Product Problem Identification and Prioritisation 

Lead the ongoing identification of friction points, inefficiencies, and system gaps across HOSTHub use cases, including those impacting hosted partners, funders, and internal staff workflows. 

Maintain a dynamic, prioritised backlog of product issues and enhancements, informed by user insight and operational impact. 

Work closely with delivery teams across finance, legal, partnerships, and community support to understand how the platform performs in practice and where it falls short of user needs. 

Translate operational challenges into clear, well-defined product requirements that are actionable for development teams. 

Ensure prioritisation is driven by delivery urgency, risk exposure, and opportunities for efficiency, rather than abstract feature development. 

2. Sprint Management and Delivery Execution 

Own the end-to-end delivery of the product, managing fortnightly sprint cycles. 

Set sprint priorities, create and refine tickets, and ensure all development work is well-scoped, logically sequenced, and ready for delivery. 

Collaborate directly with development contractors to run sprint planning, stand-ups (where applicable), and sprint reviews. 

Validate completed work against real user workflows before release to ensure quality and usability. 

Maintain clear visibility of progress, risks, and dependencies, escalating blockers and trade-offs to the Operations Director as needed. 

Provide bi-weekly sprint reports outlining delivered outcomes, outstanding issues, and upcoming priorities. 

3. User Engagement and Feedback Loops 

Establish continuous feedback loops with both internal users (staff teams) and external stakeholders (hosted partners and funders). 

Conduct structured user conversations to understand how systems are used in practice, not just how they were designed to be used. 

Validate proposed solutions with users prior to development where appropriate, ensuring alignment with real needs. 

Ensure user insights consistently inform backlog prioritisation and shape sprint scope. 

Maintain a clear view of user satisfaction grounded in qualitative feedback, not just survey-based metrics. 

4. Cross-Team Operational Alignment 

Act as the central point of coordination across product, delivery teams, and external developers. 

Ensure HOSTHub effectively supports real operational workflows across key service areas, including Project Hosting, Hosted Grantmaking, and Capacity Building. 

Partner closely with Finance, Legal, and Partnerships teams to align system functionality with compliance, contractual, and reporting requirements. 

Identify and resolve misalignments between team processes and platform functionality, either by adapting the system or clarifying and standardising ways of working. 

5. Development Oversight  

Manage the day-to-day relationship with the development team, ensuring requirements are clear and issues are addressed promptly. 

Ensure all development outputs are practical, functional, and aligned with real operational needs. 

Avoid over-specification and unnecessary complexity, prioritising simple, implementable solutions. 

Track defects, rework, and technical debt, incorporating them into sprint priorities where they have a meaningful operational impact. 

6. Data, Workflow, and System Effectiveness 

Ensure HOSTHub captures and delivers data that is accurate, actionable, and aligned with reporting requirements. 

Identify and implement opportunities to automate key workflows, reducing manual effort across teams. 

Partner with internal stakeholders to ensure system logic supports compliance and audit requirements in day-to-day operations. 

Maintain clear, practical documentation of key workflows and system behaviours to support effective operational use. 

7. Risk, Compliance, and System Integrity 

Work closely with the Legal Lead and Operations Director to ensure product decisions do not introduce unmanaged risk. 

Prioritise data protection, security, and system reliability as core product considerations. 

Ensure compliance requirements, including data protection and financial controls, are embedded in how the platform operates in practice. 

Take clear ownership of system incidents or failures, coordinating response and ensuring timely resolution and follow-through. 

8. Contribution to Product Direction 

Contribute to longer-term product thinking, including roadmap development and the ongoing evolution of the system. 

Provide grounded input to strategy based on observed user behaviour, operational constraints, and delivery realities. 

Ensure product direction remains focused on solutions that are practical, scalable, and genuinely valuable to users. 

Key Relationships 

Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, Training Lead. 

External: Developers, technical providers, hosted partners, funders. 

Performance Indicators 

Reliable delivery against sprint commitments, with a clear connection to resolved operational issues. 

Reduction in recurring user-reported problems across key workflows. 

Demonstrable improvements in system usability and efficiency for internal teams and hosted partners. 

A well-maintained backlog with clear, transparent prioritisation rationale. 

Strong alignment between platform functionality and operational delivery needs. 

Timely identification and effective resolution of system risks and critical defects. 

Required Experience 

5–8 years’ experience in hands-on product management or product delivery roles, with clear ownership of day-to-day execution. 

Proven experience managing sprint cycles and working directly with developers to deliver iterative improvements. 

Strong track record of identifying user needs and translating them into effective product solutions. 

Experience working with complex operational systems involving multiple user groups and workflows. 

Ability to operate effectively in environments with evolving and loosely defined requirements. 

Comfortable working across technical and non-technical teams, acting as a practical bridge between them. 

Familiarity with system integrations, workflow tools, and data-driven platforms (e.g. CRM systems, finance platforms automation tools) 

Strong prioritisation skills, with the ability to balance urgency, impact, and feasibility. 

Clear, structured communication style, enabling effective coordination and delivery clarity across teams.