Jobs

Proud2Be is a grassroots, user-led LGBTQ+ charity based in South Devon, working to ensure that people can thrive, be safe, and live freely as themselves. At the heart of everything we do is a commitment to challenging systemic oppression and creating spaces where people feel seen, valued and connected.

We are looking for two Adult Community Workers to join our team.

This is a deeply relational, hands-on role working alongside LGBTQ+ adults to build community, connection and belonging. You will assist in the facilitatation of inclusive groups and events, provide one-to-one support, and create spaces where people feel safe to be themselves and explore their identities, experiences and aspirations.

You’ll work directly with individuals and groups to support their personal, social and emotional wellbeing, while also ensuring that the voices of those we work with shape and influence the services we provide. Whether you’re running a group, supporting someone one-to-one, or helping deliver a community event, your role will centre on empowerment, inclusion and care.

You will collaborate closely with a small, passionate team to respond to community needs, develop meaningful programmes, and represent Proud2Be within the local community, including at events such as Pride.

We are a values-driven organisation that prioritises the well-being of our team as much as the communities we serve. As part of this role, you will receive monthly supervision, a dedicated space for reflection and support, and 4 paid mental health days each year in addition to annual leave. You’ll be joining a supportive team culture where learning, care and authenticity are actively encouraged.

This is an opportunity to be part of an organisation where your work will make a genuine difference in people’s lives, and where compassion, courage and integrity are at the core of everything we do.

If you’re passionate about supporting LGBTQ+ people and want to be part of a team creating meaningful change, we’d love to hear from you.

We're looking for two kind, compassionate and resilient Support Workers to join our Mental Health Social Care Service in Hackney. No personal care or experience required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Felstead Street is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. We provide 24hr high support to 24 customers both female and male. Our building is a purpose-built home on two floors, offering customers individual bedrooms and the use of shared communal facilities and gardens. The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney.

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere in the home.
• Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
• Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards.
• Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible

What you'll bring:

Essential:

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

At Proud2Be, we support LGBTQ+ people to thrive, be safe, and live freely as themselves. We are a grassroots, user-led charity in South Devon, working with our communities while challenging the systems that create inequality.

We’re looking for a Senior Adult Community Worker to join our team.

This is a hands-on role supporting LGBTQ+ adults through inclusive groups, events and 1:1 support. You’ll help shape and deliver our adult services, while also supervising and supporting staff and volunteers.

What you’ll do

• Deliver and develop LGBTQ+ adult groups, events and programmes (online and in-person)
• Coordinate our 1:1 support programme and manage referrals
• Support and supervise team members and volunteers
• Create safe, inclusive and empowering spaces
• Work with the community to shape services around their needs
• Represent Proud2Be at events, including Pride

Who we’re looking for

Someone who is:

• Passionate about LGBTQ+ inclusion and committed to challenging oppression
• Confident working with people from diverse backgrounds, especially those facing multiple barriers
• Organised, proactive and able to work independently
• Emotionally intelligent, reflective, and able to maintain boundaries
• A collaborative team player

You’ll need experience in a supportive, community or similar role, along with a strong understanding of safeguarding and the challenges LGBTQ+ people may face.

Why join us?

We’re a small, values-driven organisation where your work has real impact. Everything we do is grounded in our values: Celebration, Courage, Empowerment, Inclusivity and Integrity.

What you’ll receive

• 4 paid mental health days each year, on top of your annual leave
• Monthly supervision, giving you dedicated space for reflection, support and growth
• A caring, values-driven team culture that prioritises wellbeing
• Opportunities to learn, develop and shape your role
• Full training and support to deliver your role

This is an exciting opportunity to be part of a growing organisation and make a meaningful difference in people’s lives.

Salary: £38,995

Grade: Grade 3

Position type: Full time, Permanent. 37.5 hours per week. Flexible working may be considered

Responsible to: Head of HR

Direct reports: None

Location: ShelterBox HQ, Truro

Role purpose:

The overall purpose of the role is to support the Head of HR and the EDI Lead to develop and deliver people management strategies which support the organisation's aims and objectives. This role will provide a comprehensive HR service, which ensures that managers and employees are equipped to foster and develop a high-performance culture within ShelterBox.

Working with our staff, the HR & EDI Business Partner provides guidance and support to all staff on the full range of HR activities including policy and procedure, absence, recruitment, retention, performance management, employee relations and reward.

The HR & EDI Business Partner is also responsible for working with, and supporting the EDI Lead, staff EDI Liaisons and EDI Champions to develop and embed EDI measures and strategies that support ShelterBox in continuing to build a positive and inclusive culture internationally.

Our commitment as an HR team is to provide the environment and development opportunities to bring out the best of our teams, so that they can provide the best possible service to the people we support.

Who are we looking for?

A strong communicator with excellent interpersonal skills you will be well-organised, have a keen eye for detail, be comfortable reviewing and improving processes, and can adapt to a fast-changing environment

This role needs someone who is a natural collaborator and is comfortable working with stakeholders across the organisation as well the ability to work autonomously to meet deadlines.

You will have experience in a similar position, implementing and working within a broad range of HR and EDI activities with up-to-date knowledge of Employment and EDI related legislation.

Duties will include but not be limited to:

Employee Relations:

• Provision of first-class, customer-focused support throughout the whole employee life cycle
• Provide HR advice based on best-practice and current legislation.
• Supporting the Head of HR in forming HR policies and objectives.
• Providing organisational wide communications
• Help establish organisational culture, including inclusion, equity and diversity and wellbeing
• Assist with the roll out of staff satisfaction surveys including analysis of results and subsequent action planning on next steps

HR Practice:

• Help develop forward thinking, compliant and appropriate HR policies, practice and operating procedures, ensuring their effective implementation
• Influence management decisions to comply with best practice
• Support teams and departments through formal HR procedures

HR Projects:

• Lead and deliver HR projects as assigned by the Head of HR
• Work with the Head of HR to contribute to, develop and implement the organisation-wide business plan and objectives

Recruitment & selection:

• Responsible for managing recruitment campaigns and provide applicant support
• Support recruiting managers with the selection process
• Coordinate and produce all onboarding paperwork
• Deliver new starter inductions

Pay and reward structure:

• Contribute to designing and developing a reward and benefit strategy to ensure regulatory compliance and alignment with organisational goals
• Evaluate and recommend improvements in line with sector benchmarks and wider market

Performance management:

• Coordinate annual review processes
• Help design and implement new performance management tools to create a high-performing organisation
• Assist with talent management and propose and help implement performance improvement programmes

HRIS Administration:

• Responsible for maintaining and leading administration of HRIS
• Provide reports to Head of HR and senior managers on teams and departments
• Monitoring and use of data analytics to identify interventions

Information management & communications:

• Ensure records are maintained in accordance with GDPR/data protection legislation
• Maintain records for all types of leave, providing monthly management reports

Health & Safety:

• Contribute to implementing, and ensuring the application of, policies, regulations, and standards relating to occupational health and safety
• Oversee and monitor sickness absence management
• Provide Family Liaison and Critical Incident Team support.

EDI:

• Work closely with the EDI Lead to provide leadership and support to the EDI team and colleagues across the organisation
• Help instil a culture of EDI at ShelterBox
• Manage and implement the EDI Action plan
• Identify opportunities internally and externally for EDI support and best practice
• Implement EDI best practice across the HR work at ShelterBox
• Provide EDI update communications to staff
• Help to coordinate EDI training and event support

Continuous Professional Development:

• Commit to CPD, especially legislative and best practice developments within HR and EDI, and those elements required for continued membership of the Chartered Institute of Personnel and Development

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

An exciting opportunity has arisen within our Buckinghamshire Service for you to join a dynamic team committed to supporting children and young people who have been affected by someone else’s drug and/or alcohol use. The role of a Children and Family Worker will support children and young people under the age of 18 on a one-to-one basis in a confidential space. The role will deliver a wide range of interventions/ education though activities, such as games, arts and crafts and emotional wellbeing resources. The role will utilise a young person-centred approach, empowering them to explore situations which they feel they have little control over to support them to lead a safe, happy, and healthy life.

The role will work in partnership and liaise with other young people services throughout Buckinghamshire, to provide holistic support to young people accessing the service. We need to record information about what we do, so enjoying a bit of admin work and attention to detail is important, but most of the time you’ll be enjoying working with young people from all backgrounds, making a difference to their lives. You will be required to work flexibly across operational sites as required so must hold a full UK driving license and have access to a car. Don’t worry, there is a wide array of training and development opportunities to help support you in your work.

Where: This role will be based across Buckinghamshire County

When: We're looking for the right person to join our team ASAP on a permanent contract

Hours: 37.5 per week

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role: 

• To holistically support CYP affected by parental substance misuse, using a range of interventions including group work, 1:1 work, whole family interventions, safety planning and safeguarding working closely and proactively with the family unit to support positive and sustainable outcomes.
• Identify families in conjunction with other agencies, who will benefit from a Think Family / Whole family approach, negotiating participation and engagement with the programme of care.
• Identifying and responding effectively to potential safeguarding issues. 
• Reducing drug and alcohol related harm to young people and the wider community. 
• Working with young people to support positive, holistic outcomes in relation to their health and wellbeing, enabling them to lead safe, healthy, and purposeful lives: reducing risk and increasing resilience 
• Working flexibly across sites where required

About you: 

• Experience of working with young people and knowledge of the issues they face 
• Knowledge of safeguarding concerns in relation to children and young people and the Fraser Competence framework 
• Have an excellent understanding of drug and alcohol issues and experience of working within a related field 
• Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods, including relevant best practice guidance 
• An accomplished communicator, both verbal and written with a high degree of personal IT competency 
• Be able to accurately update and maintain records and to work to deadlines for the submission of information, e.g., reports 
• Have excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives 

What we will give to you: 

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 

• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£27,861.26 - £32,002.35)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

8/5/2026

Closing Date

30/4/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

We have an opportunity for a highly motivated HR professional leading a strong HR advice and support team. The team is focused on advising and supporting our managers and staff across the organisation to maximise the performance and positive impact of our people. You will ensure that the HR service is highly responsive to current and future corporate and regional business needs and priorities. You will be based in our highly regarded, Investors in People Platinum, HR team in Creative Support’s friendly and accessible Head Office located in Stockport town centre.

You will promote the highest levels of internal and external customer care, positive person-centred values and a respectful, confidential approach. This job will offer great job satisfaction to people who enjoy hard work and achieving great outcomes for our business and our people. A commitment to continuous improvement is essential.

With the support of the Head of People and Performance, you will lead a small team of staff to deliver high quality, holistic HR advice and support aligned to our core values, business needs and priorities in the areas of:

- Employee engagement

- Employee communications

- Competence, capability and performance management

- Conduct and discipline at work

- Attendance and sickness management

- Welfare support and stress prevention/management

- Employee health and wellbeing

- People motivation, satisfaction and retention

- Employee career development and upskilling

- Workplace inclusion and diversity

- Relationships with workplace representatives/trade unions

- Promoting a positive and productive working culture

You will need to demonstrate significant HR experience and demonstrable expertise in the areas listed above. You will be able to lead and motivate a team and to empower each team member to flourish and develop in skills and confidence. Applicants should be personable, solution and outcome-focused and able to engage positively with staff and managers at all levels. You will need to be able to communicate clearly and professionally and you will demonstrate your people focused values in your practice.  

You will have excellent organisational skills with the ability to prioritise and manage a busy personal caseload. You will have a good eye for detail, be able to manage data and produce professional reports derived from spreadsheets and databases. A good standard of written English is required. A degree or comparable level of education is desirable. You must have gained, or be working towards a recognised accredited HR qualification. We can offer opportunities to develop your professional career in HR by offering support for further professional training as well as investment in soft skills.

The willingness to travel to any of our sites and offices across the country is essential, but it is not necessary to be a car driver. Your duties may be carried out mainly in office hours from Monday to Friday but some flexibility in working hours is required. Full Time and Part Time hours will be considered.

Vacancy Reference Number: 84369

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Join our Safeguarding, safety and wellbeing department as an assistant and play a vital role in supporting volunteer safety and compliance across Girlguiding. You’ll provide high‑quality administrative and operational support to the Safeguarding, safety, and complaints & compliance teams, helping to deliver smooth compliance processes, accurate data management and clear, empathetic communication with volunteers and local teams. 

You’ll follow complex processes with accuracy, manage sensitive information responsibly, and support tasks such as reference checks, extensions, withdrawals and case logging. We’re looking for someone organised, calm and detail‑focused, with strong communication skills, good IT/CRM experience and the confidence to support volunteers through sensitive situations. 

If you’re proactive, supportive and motivated by making a difference in the voluntary sector, we’d love to hear from you. 

We’re continuing to develop our Welcome and Access Services so that more people can ask for help. As part of this, we’re strengthening the role of volunteers with lived experience across everything we do. This role brings together direct support with volunteer engagement. You’ll help deliver our telephone access and Listening Ear services, while also playing a key part in welcoming, training and supporting volunteers involved in the Welcome and Access Team.

Position: Welcome Team and Volunteer Supervisor

Salary: £30,435 (£26,087 pro rata)

Hours: 30 hours per week

Base: Manchester Mind, Victoria House/Hybrid

Reporting to: Welcome and Access Service Manager

We value someone who:

· Is able to offer a warm, trauma‑informed response - providing calm, clear guidance when things feel uncertain and help keep our information and systems running smoothly so people can easily find what they need.

· Understands the value of volunteering and is able to guide development and create a space where volunteers feel valued, confident and well supported. An understanding of boundaries, safeguarding and reflective practice is important to this.

The skills and knowledge that matter to us:

· Building kind, trusting relationships where people feel heard and able to contribute.

· Working in a strengths‑based way that recognises potential and supports resilience.

· A commitment to working collaboratively to help bring about positive change.

All application documents can be downloaded from our website.

The deadline for these posts will be 12 noon on Friday 8th May 2026.

We know some people use AI and, whilst we would never say don’t use it, we just want to let you know that when people have used AI to help with their application, it can make applications very similar to each other. This makes it difficult when we are looking for a sense of who you are.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

Prospectus are delighted to be supporting our client with the recruitment of the Marketing & Communications Manager. Reporting into the Head of Marketing and Digital, this critical role translates the organisation's mission into action, turning strategic priorities into clear, engaging, and audience-focused campaigns, and ensuring audiences are guided and supported every step of the way.

Deepening the critical understanding of the work that the organisation deliver for bereaved children, young people and families, you will craft compelling copy and maintain messaging that is consistent, timely, and effective across channels. You will deliver campaigns that compel people to act, whether that’s engaging with CBUK services, supporting initiatives, or sharing their message. By combining insight, creativity, and empathy, your campaigns will connect with audiences on a meaningful level, encouraging participation, advocacy, and support for our mission.

The successful candidate will demonstrate organisation and drive to bring strategy to life, converting to meaningful content and campaigns. You will have previous experience of engaging external suppliers, and with oversight of PR and Press, your experience of supporting the generation of compelling content is a given. As well as your leadership and involvement within external marketing and communications, you will also lead on internal communications, driving colleague engagement and understanding.

To apply please submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.
 
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

About the Role

As an Advocate with us, you’ll support individuals in diverse circumstances to have their voices heard by health and social care professionals and other key stakeholders. Your work will help ensure people are empowered to make informed decisions about their lives and care.

The role involves travel to locations such as clients’ homes, hospitals, care homes, and community settings. While some work can be completed from home, particularly administrative tasks, access to your own transport and a reliable home internet connection is essential.

As this is a newly funded project, the postholder will play a key role in shaping how SHOUT is delivered locally. This includes developing strong working relationships with schools, SEND teams, Transitions services and community partners, identifying unmet need, promoting the service, and contributing to the growth and sustainability of the project.

About You

We welcome applicants from a range of backgrounds. Ideally, you’ll have some experience in advocacy or in providing support, or welfare services to adults or young people - particularly those with learning disabilities and/or autism, communication needs, mental ill health, physical health issues, or difficulties accessing support.

You may have worked or volunteered in health or social care, education, youth services, support services, or in advice and guidance roles. Above all, we’re looking for people who are passionate about making a difference and supporting others to be heard.

How will you make a difference?

You’ll actively promote SHOUT within local communities and professional networks, helping to build awareness and increase access to early advocacy support.

· You’ll help young people to understand their rights, entitlements, and choices; providing clear, accessible information tailored to their needs.

· You’ll support young people to express what matters to them - or speak on their behalf when needed - ensuring their views, wishes, values, and beliefs are represented.

· You’ll promote self-advocacy and confidence-building at every opportunity, encouraging young people to speak up for themselves.

· You’ll work creatively and collaboratively to empower young people to participate in decisions affecting their lives.

· You’ll act in line with relevant legislation (including the Children Act 2004, Working Together to Safeguarding Children, Keeping Children Safe in Education, Mental Capacity Act, Care Act, Human Rights Act and Equality Act 2010), and you’ll constructively challenge professionals and services to uphold their duties.

· You’ll escalate concerns appropriately to safeguard individuals and contribute to improved service delivery.

To learn more about Advocacy and the services we provide, please visit our website.

Professional Development

We’re committed to helping our team grow. Whether you’re starting your career in Advocacy or looking to expand your expertise, we offer a range of development opportunities. We’re proud of our track record in supporting staff to build knowledge, skills, and experience across various advocacy roles.

Equality and Diversity

At Your Voice Counts, we are committed to creating an inclusive and supportive workplace. We value diversity, promote equality, and work to ensure everyone can reach their full potential.

We are a Disability Confident employer. Applicants who identify as disabled and meet all essential criteria will be offered an interview. If you require an alternative way to apply, please contact our HR team to discuss your needs.

Person Specification

We’re looking for passionate and committed individuals who can support people to be heard and make informed choices. Below are the qualities, experience, and skills we’re looking for in an ideal candidate.

Essential Criteria

Experience and Knowledge

· Understanding of SEND processes, including EHCP reviews and transition planning.

· Experience of working or volunteering in health, social care, education, youth services, support services, or advice and guidance.

· Understanding of the challenges faced by people with learning disabilities and/or autism.

· Awareness of the importance of confidentiality, safeguarding, and professional boundaries.

· Knowledge of health and social care systems, and how to support people to access services.

Skills and Abilities

· Strong communication skills, including the ability to listen actively and adapt communication to meet individual needs.

· Ability to build trust and positive relationships with clients, professionals and partner agencies.

· A person-centred and empathetic approach to supporting others.

· Confidence in working independently, managing your own time and workload.

· Ability to write clear and accurate case notes and reports.

· Confidence using IT systems, including Microsoft Office (Word, Excel, Outlook), and experience of using contact or case management systems such as Charity Log.

Commitment and Practicalities

· Commitment to upholding the rights of individuals and promoting equality and inclusion.

· Willingness to travel across Newcastle, South Tyneside, and Gateshead to meet clients and professionals in various settings.

· Access to your own transport and a suitable home internet connection for remote working and admin tasks.

Desirable Criteria

· Experience of working with young people aged 14–18.

· Knowledge of safeguarding children procedures.

· Previous experience working as an Advocate or in a similar role supporting people to understand their rights and make decisions.

· Experience of supporting individuals with complex needs, including those who may lack capacity or have significant communication barriers.

· Familiarity with relevant legislation (e.g. Mental Capacity Act, Mental Health Act, Care Act, Human Rights Act).

· Experiencing facilitating or co-facilitating peer groups or community-based sessions.

Prospectus are delighted to be supporting our client with the recruitment of the Social Media Lead.  Reporting into the Head of Marketing and Digital, this critical role translates the organisation's mission into action, turning strategic priorities into clear, engaging, and audience-focused campaigns, and ensuring audiences are guided and supported every step of the way.

This exciting role owns the social media strategy end to end, developing and delivering creative, insight-led campaigns across our public channels including Facebook, Instagram, LinkedIn, TikTok and YouTube. Taking the lead in shaping and growing the organisation's social media presence and transforming media channels into powerful platforms for brand awareness, audience growth, engagement and lead generation, all helping to extend  reach, impact and income.

The successful candidate will be exploring new and emerging platforms, ensuring that the SM approach stays innovative and aligned with organisational goals.  It’s a given that you will be constantly tuned in to trends, conversations and opportunities across the bereavement sector and beyond, you’ll spot moments where the organisation can show up, speak out and lead with confidence. Through compelling, original content, you’ll make impact feel unmissable, amplifying the the organisation's voice and centering the lived experiences of bereaved children, young people, parents and the adults who support them.

To apply please submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.
 
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Are you a highly organised and proactive administrator who enjoys helping projects run smoothly? Join Shelter as our Programme and Project Support Officer and play a key role in supporting the delivery of important organisational projects within our Strategy Enablement function.

About the role

The Programme and Project Support Officer will support the delivery of key projects and programmes of work driven by the Strategy Enablement function.

They will ensure programmes and projects run smoothly by supporting the administration, co-ordination and reporting related to the projects, programmes and their workstreams. The role will ensure that programmes are supported with accurate and up to date information and will keep key programme artefacts such as timelines up to date.
 
Role specifics

As a Programme and Project Support Officer, you’ll work closely with the Senior Programme Manager, you’ll organise meetings and workshops, take clear minutes, track actions and maintain key programme tools such as RAID logs, dashboards and plans. You’ll support communication with stakeholders by preparing briefings, presentations and materials, and help ensure project data is accurate and up to date. You’ll also contribute to maintaining good programme governance, document control and benefit tracking, helping teams stay organised and on track. We’re looking for someone with strong organisational skills, excellent attention to detail and experience supporting programmes or projects, who is confident using tools such as Microsoft Office and project tracking systems.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

 Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

Membership Experience Officer
Salary: £30,000 FTE
Contract type: Fixed term to end March 2029
Working hours: Part time, 22.5 hours per week
Location: Taunton Office, 34 Wellington Road, Taunton TA1 5AW, Hybrid

This part time role (22.5hrs/week) is a new opportunity with Somerset Wildlife Trust to improve the productivity and sustainability of our core unrestricted income.

About Us

Somerset Wildlife Trust is a local independent charity and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. We champion Somerset’s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. We protect wildlife and lead the recovery of the environment by example, including on our nature reserves.

The support of our amazing members is key to our success enabling us to deliver plans for nature’s recovery, improving the natural environment of Somerset for the benefit of wildlife and people.

About the Role

Membership forms the bedrock of our fundraising portfolio, and as Membership Experience Officer you’ll play a central role in finding innovative ways to recruit new members while providing exemplary stewardship to retain and inspire existing supporters to continue supporting nature and take action in other meaningful ways.

Key Responsibilities and Tasks

Responsibility 1: Membership Recruitment

• Work closely with the Comms team to grow our audience through lead generation campaigns on social media
• Work closely with the Comms team to recruit new members including through social media advertising and different incentives
• Convert new audiences to membership
• Trial door drops, phone campaigns and reactivation to establish which methods have the best ROI for recruiting new members
• Create and trial other ideas and initiatives to grow audiences and recruit members

Responsibility 2: Membership Retention

• Instigate welcome calls to new members
• Review and take responsibility for the welcome journey for new members, ensuring Direct Debit compliance as well as outstanding supporter engagement
• Organise and host in-person events for new members
• Organise and host online events for members as well as taking advantage of and communicating details of relevant national events
• Arrange long-standing member recognition and telephone thank-a-thons
• Research and trial other methods which may have a positive impact on membership retention and/or lifetime value
• Instigate a semi-regular survey so we can gauge members’ interests and satisfaction levels

Responsibility 3: Analysis and Administration

• Establish metrics and data reporting to monitor the success of each initiative.
• Conduct an annual targeted uplift mailing
• Conduct an annual targeted gift aid phone campaign
• Implement a plan to promote life membership

We offer some fantastic benefits including:

• 7% employer pension contribution
• Life assurance
• Annual professional institution subscription if applicable
• Payment of relevant licenses and tickets
• Flexible and agile working
• Wellbeing support – Employee Assistance Program, wellbeing champions
• Diversity networks through RSWT/TWT
• Paid volunteer days
• Continuous Professional Development opportunities
• 33 days of holiday (25 + bank holidays)

The opportunity to make a real and positive difference to nature, communities and the climate

Closing date: Thursday 14 May 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Somerset Wildlife Trust has an Equality, Diversity and Inclusion Plan and is committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our Values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.

No agencies please.