Customer service assistant jobs

Digital Change Manager 

• Reporting to: Digital Transformation Lead 

• Employment Status: permanent 28 hrs/week (flexible) 

• Location: Home based 

• Level: Managerial (Band 6) 

• Salary: £32,859 fte per annum plus excellent pension & benefits 

Role purpose 

Adoption UK is undertaking a major digital transformation, initially focused on CRM and Website developments. Our Digital Transformation Team will drive this change programme, working with colleagues and external digital partners; and subsequently deliver our on-going digital strategy implementation and development. 

You will support the Digital Transformation Lead to refine and implement Adoption UK’s digital strategy, to deliver our digital transformation project. Working with internal and external stakeholders the team will ensure that the project’s vision and scope meet the business and operational needs of the charity. An important part of your role will be to work collaboratively with colleagues across the organisation and particularly with our Marketing and Communications team to integrate digital into all current and upcoming projects. 

We’re looking for someone who has experience of project working in a digital environment, particularly within website and CRM implementation. 

Background – our digital transformation 

Like many charities, we’ve historically developed our digital framework and footprint organically, with insufficient web and CRM integration and functionality, duplication and data silos; resulting in data management and website functionality that don’t meet all our users’ needs. We’re changing all that by: 

1. Investing in our customer-facing website and data management systems; connecting all our divisions and services, delivering integrated systems that provide a positive customer and stakeholder journey.
2. Developing the next generation of digitally accessible services 
3. Extending our in-house digital capability to support continuous delivery. 

Key accountabilities: 

• Support the Digital Transformation Lead to implement the charity’s digital strategy.

• Coordinate data and content activities, including migration between platforms, to deliver our website and CRM digital transformation programme.

• Utilise and maintain relationships with key stakeholders across the organisation and with current and future digital partners. Use these networks to: 

• embed digital first principles and best practice. 

• Train, coach and mentor colleagues to be effective users of our CRM and website. 

• Progress opportunities to increase our digital capability and integrate digital into our current and upcoming work. 

• Utilise the digital performance assessment framework to monitor compliance with digital and data best practice standards. 

• Assist in maintaining our data security standards compliance, participating in quality assurance activities. 

• Work collaboratively with our external digital and IT partners. 

Essential Criteria 

• Significant experience of website and CRM implementation and data/content management. 

• Good general knowledge and experience of organisational IT systems, including cloud and M365 applications. 

• Excellent verbal and written communications skills. Able to convey complex or technical information simply and clearly. 

• Experience of IT/Digital supplier engagement. Able to engage effectively with both technical and non-technical stakeholders. 

• Experience of working in a digital project/change environment. 

• Ability to work under pressure and to respond quickly to changing circumstances and to tight timetables 

Desirable criteria 

• Experience of working in an organisation which uses agile development methodologies. 

• A strong understanding of the National Cyber Security Centre principles and approach and General Data Protection regulations principles, audit and compliance. 

Digital Transformation Lead 

Reporting to: Chief Operating Officer 

Employment Status: Permanent, full-time/part-time (flexible) 

Location: Home-based 

Salary: £45k-£55k, plus excellent benefits 

Role purpose 

Adoption UK is undertaking a major digital transformation, initially focused on CRM and website development. We’re looking for a talented digital and data enthusiast to lead this transformation programme and subsequently oversee our ongoing digital development. This will be aligned to our strategy and preferred technology stack, and will include managing key relationships with our digital partners. 

You’ll refine and implement Adoption UK’s digital strategy, leading our digital transformation project to successful completion. You will work with internal and external stakeholders to ensure that the project’s vision and scope meet the business and operational needs of the charity. The role includes direct line management of a Digital Manager and matrix project management of existing roles in data management and website content management. An important part of your role will be proactively identifying opportunities to integrate digital approaches into all current and upcoming projects. 

Digital is key to Adoption UK’s future, and this is a high profile role within the organisation. We’re looking for someone with experience of delivering change, who is an excellent communicator and a passionate digital advocate profile role within the organisation. We’re looking for someone with experience of delivering change, who is an excellent communicator and a passionate digital advocate. 

Background – our digital transformation 

Like many charities, we’ve historically developed our digital framework and footprint organically, with insufficient web and CRM integration and functionality, duplication, and data silos. This has resulted in data management and website capabilities that don’t fully meet our users’ needs. We’re addressing this by: 

• Investing in our customer facing platforms and data management systems, connecting all our divisions and services, and delivering integrated systems that provide a positive customer and stakeholder journey.facing platforms and data management systems, connecting all our divisions and services, and delivering integrated systems that provide a positive customer and stakeholder journey. 
• Developing the next generation of digitally accessible services. 
• Extending our inhouse digital capability to support continuous delivery. 

Key accountabilities 

• Lead the refinement and implementation of the charity’s digital strategy. 
• Lead a project team to successfully deliver change in line with the agreed project timeline. 
• Manage the governance and assurance framework for delivering our website and CRM digital transformation programme. 
• Build and manage relationships with key stakeholders across the organisation and with current and future digital partners. Use these networks to: 

1. Promote digitalfirst principles and best practice, and raise awareness of our work. 
2. Increase internal stakeholders’ understanding of the benefits and opportunities that digital approaches bring. 
3. Proactively identify opportunities to increase our digital capability and integrate digital into current and upcoming work. 

• Revise and deploy a performance assessment framework to track individual digital projects and ensure services comply with digital and data bestpractice standards. 
• Assess and report on Adoption UK’s digital and data maturity, ensuring compliance with data security standards. 
• Manage our external digital and IT partners, including contracts and performance monitoring. 

Essential criteria 

• A strong understanding of digital and technology trends, with experience implementing a Microsoft based technology stack based technology stack. 
• Experience in successfully delivering digital change projects. 
• Excellent verbal and written communication skills, with the ability to convey complex or technical information clearly and simply. 
• Experience of building relationships with, engaging, and influencing internal and external stakeholders at all levels. Able to engage effectively with both technical and nontechnical audiences. 
• Experience working at a senior level to deliver change or implement strategy. 
• Ability to work under pressure and respond quickly to changing circumstances and tight timelines. 

Desirable criteria 

• Experience of working in an organisation that uses agile development methodologies. 
• A strong understanding of the National Cyber Security Centre (NCSC) principles and approach, and of General Data Protection Regulation (GDPR) principles, audit, and compliance. 

Salary: £26,227.50 per annum pro-rated

Location: Harrogate Shelter Shop

Contract: Permanent

Hours: Part time, 21 hours per week

Closing date: Sunday the 8th of March at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Harrogate shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

 About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The role

We are looking for a Weekend Assistant to join our Hornsey shop team. You will help the shop run smoothly, provide an excellent experience for customers and donors, and support our fundraising targets. This is a responsible role where you will take ownership of the shop on shift, help drive shop performance, and ensure income is maximised while delivering excellent customer service.

About the role

• Take responsibility for the safe opening and closing of the shop during your shifts (keyholder duties, with full training provided).
• Deliver friendly, inclusive, and professional customer service to everyone visiting or donating.
• Play an active role in maximising shop income and sales so the charity can continue delivering its services.
• Process donations: sort, quality-check, price, and merchandise stock to maximise sales.
• Maintain high standards of cleanliness, presentation, and visual merchandising on the shop floor.
• Operate the till, handle cash, and follow agreed procedures.
• Support and work alongside volunteers, helping them feel welcomed, valued, and confident.
• Help maintain a safe, welcoming, and inclusive environment in line with the charity’s policies and values.

About you

• Experience in retail, customer service, or a similar role (paid or voluntary).
• Confident, friendly, and customer-focused approach.
• Reliable and able to take responsibility when on duty.
• Organised, with good attention to detail.
• A team player, happy to support volunteers.
• Physically able to move and handle donations safely.

Shop Manager

Service: Relate at Family Action

Location: Warwick

Hours: 37.5 hours per week (full-time)

Salary: £13.10 per hour

Contract type: Permanent

We are looking for a talented Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.

Who we are

Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.

Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Shop Managers, supported by Assistant Shop Managers/Sessional Workers (Retail Assistants) and our amazing Shop Volunteers.

What are we looking for?

• Charity retail experience preferred

• Experience of customer care

• High levels of organisational skills

• Highly focussed on maximising sales

• An eye for detail

• A sound track record in achieving targets and delivering success

You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.

The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.

What will we offer you?

We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

Our commitment to Equality, Diversity & Inclusion:

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. 

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. 

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

· Closing Date: Thursday 26th February 2026

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

This is a truly exciting time to be joining Fauna & Flora’s Fundraising Team. Over the past few years, we have established a fundraising programme that is going from strength to strength. More people than ever are choosing to support our work, and as a result our donor base is rapidly growing. The focus on nurturing relationships with these donors and providing an excellent experience is a strategic priority.

We are seeking an individual with excellent supporter care skills who can help us to build excellent relationships with our supporters and has a real affinity with the work that we do. Your role will involve responding to supporter requests, questions and queries from a range of communication channels, including email and phone, helping to deliver a first-class supporter experience. This frontline role is contributing to the development of the fundraising team to reach unrestricted income targets.

You will report to the Supporter Engagement Officer, and work closely with the Marketing Team on a range of activities.

You will have excellent customer service skills and previous experience in a similar role. You will be well organised with meticulous attention to detail and excellent communication skills. In return, the role offers the opportunity to work within a friendly and lively team that is part of a ground-breaking and entrepreneurial organisation at the forefront of global conservation. In addition, we offer a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

Please visit our website and download the job application for further details on how to apply

The closing date for applications is Sunday, 1 March 2026 Interviews are likely to take place during the week commencing 9th March 2026.

This role is not eligible for sponsorship for a Skilled Worker Visa.

Contract type

Permanent – ST Giles Hospice Shops

Location

Bloxwich

Hours

15 hours (2 days out of 7) 8:55am – 5:05pm trading over 7 days.

Annual salary

£9633 (Retail Band AA)

Review date

08/03/2026

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted. 

You’ll have excellent leadership skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy. 

Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.

Qualifications

Essential

·Qualifications in English and Maths

·Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE

Knowledge and experience

Essential

·Ability to lead and motivate others

·Previous retail experience

·Understanding of health and safety regulations

·Ability to plan and priorities workloads and delegate accordingly

·Outstanding communications skills

·Excellent customer focus

·Knowledge and understanding of sales management, profit and loss

Desirable

·Local community knowledge

·Previous line management experience

·Experience in achieving goals and identifying opportunities

·Has the ability to implement and enforce policies

·A desire to work as part of a team to generate fresh and innovative community-based ideas

·Some experience of Gift Aid

·Some experience of working with volunteers

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Proven customer service skills

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

·Ability to handle administrative task, such a cash handling

·Be a keen problem solver

·Ability to follow organisational policy and procedures

·IT and numeracy - understanding of Office 365 and the ability to complete IT based tasks

Desirable

·Ability to work on own initiative and prioritise workload

·Team Management skills

·Experience in training and developing staff and/or volunteers

Personal Attributes

·Strong communicator 

·Customer focused

·Willingness to learn

·Flexible and adaptable to change

·Good interpersonal skills

·Goodtime keeping and strong work ethic 

·Conducts themselves’ in a professional manner

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

About us

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. 

About the role

This role is term time working 37 hours X 42 weeks.

Are you passionate about helping young people rebuild confidence, re-engage with education, and discover their future potential?
Do you thrive in a dynamic environment where no two days are the same? If so, we’d love to hear from you.

We are looking for an enthusiastic, compassionate, and energised Assistant Team Leader to support the delivery of the King’s Trust Team Programme. This is a practical, people-focused role supporting young people who are returning to education after significant barriers or disadvantage.

As Assistant Team Leader, you will work closely with the Team Leader to run three Team cohorts each academic year, helping to deliver a high‑quality, trauma‑informed programme that builds skills, resilience, and ambition.

You will:

• Support the planning and delivery of three King’s Trust Teams per year.
• Assist in delivering daily sessions, group work, and activity-based learning.
• Help lead team-building activities, outdoor learning, and confidence-building projects.
• Join the team on a residential trip three times per year, supporting young people to step out of their comfort zone safely and successfully.
• Support young people to plan, organise and deliver their community impact project.
• Encourage teamwork, problem-solving and positive contribution.
• Assist learners in securing meaningful work placements aligned to their personal interests and future aspirations.
• Visit learners on placement and provide ongoing support to ensure they thrive.
• Work as part of the Pre-Technical, supporting learners with social, emotional, and educational barriers.
• Use a trauma-informed approach to create safe, trusting relationships focused on progress and wellbeing.
• Promote positive behaviours, routines, and engagement.

If you want to find out more about the role please contact Rachael Dickens, Academy Director

What we can offer you 

As the successful candidate, you will be offered a salary of between £26,916 - £29,225 per annum (this will be pro-rata'd to reflect the weeks worked) based upon a combination of the skills, knowledge and experience that you can bring to the role. 

Our benefits  

• Enhanced Pension contributions scheme with SYPA - 17.1%
• Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period 
• Health and wellbeing, we offer
  • Employee assistance programme through Bupa
  • Occupational Health through PAM
  • Free eye tests for VDU users
• Free Parking is available at the majority of our campuses

Further information can be found on ourBenefits andCareer Developmentpages.

Disability Confident 

We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice.If you require any reasonable adjustments or any support at any point throughout the process, please contact us.

Armed Forces Covenant  

As part of our commitment through the Armed Forces Covenant,we’re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. 

Safeguarding  

We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures.  Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding 

Next Steps: 

To apply:Click apply online and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team. CVs are currently not accepted. 

As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.   

Closing date: 1st March 2026

Please be aware – If we have a high number of applications, we may decide to close the vacancy earlier. 

The role

We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause.

About the role

• Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.
• Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.
• Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.
• Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.
• Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.
• Take on supervisory and leadership responsibilities in the Shop Manager’s absence.
• Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.
• Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.
• Promote the charity’s mission in the local community and support local fundraising and promotional activities.

About you

• Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.
• Experience supervising, supporting, or closely working with volunteers or staff.
• Experience of targets and understanding how shop income supports charitable services.
• Strong organisational skills and ability to prioritise in a busy environment.
• Confident communicator who can motivate and encourage others.
• Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms).
• Positive, proactive, and flexible, with a hands-on approach to shop work.
• Able to work on a Rota including weekends and occasional bank holidays.

Are you highly organised, spiritually grounded and passionate about supporting Christian mission? We are seeking a Personal Assistant to work alongside our National Director, playing a key role in coordinating events, prayer gatherings and leadership support within OMF UK. This is a unique opportunity to combine excellent administrative skills with active participation in ministry, helping to advance our mission with clarity, care and excellence.

Purpose of role:

The Personal Assistant plays a vital role in upholding the Christian ethos, mission and values of OMF UK by supporting the National Director, coordinating ministry events and providing administrative support to the UK Leadership Team.

Responsibilities:

National Director Support:

·Arrange and attend regular internal events (such as Home Assignment Workshops, UK team days, retreat days, and other team functions) and occasional external events.

·Take part in corporate and individual prayer for UK Members at Home Assignment Workshops.

·Support and participate in OMF International’s mission, by regularly leading UK team devotions and/or worship and regularly leading National Office Prayers.

·Support the organisation of and logistics for OMF UK events, conferences, and prayer gatherings.

·Ensure that all OMF UK events, prayer gatherings and office activities reflect OMF’s Christian mission, vision and values. 

·Manage travel arrangements for the National Director as required.

·Assist with coordinating Christian mission events attended by the National Director and team.

·Maintain an effective and accessible filing system.

·Any other duties as assigned by the National Director.

Leadership Team Support:

·Present departmental prayer points and lead prayers at quarterly UK Mornings of Prayer, as well as at biannual OMF UK Days of Prayer and UK Team Retreats. 

·Manage travel arrangements for the Leadership Team members as required.

·Coordinate the National Office daily, monthly, and biannual prayer rotas.

·Coordinate room bookings within the National Office.

·Respond to and organise accommodation requests for National Office visitors where needed.

·Collate business trip details for UK members and staff for annual renewal of travel insurance.

·Act as point of contact for the OMF UK resources Collaboration Room on Teams. 

·Prepare letters of authorisation for SOAS as required.

·Coordinate the office coffee rota.

·Participate in and provide occasional administrative support for other National Office projects.

Link with International Centre:

·Coordinate the distribution of the Mission Round Table magazine.

·Coordinate and collate UK input for the International Days of Prayer.

·Coordinate schedules and meetings of International Directors visiting the UK National Office.

Occupational Requirement - To be a practising Christian as an active member of a local church and be able to clearly demonstrate a personal commitment to the mission, principles, values and practises contained in our Ethos Statement.

Wandsworth Community Transport (WCT)
Contract length - Six months initially

• Based in Balham, London SW12 9PZ (on site).
• Part-time Hours: 20 per week (flexibility required).
• Salary: £30,000 + (pro-rata)
• Closing Date: 14th March 2026.

We are seeking a Passenger Services Administrator to work in our busy office, taking bookings, processing financial and membership data, organising schedules and promoting our services across Wandsworth.

You will work closely with our close knit-team of staff, drivers, volunteers, and community partners to ensure our services continue to thrive and adapt to the changing needs of the community.

This is a varied and rewarding role with a lot of potential to develop for the right candidate.

Job Description

Key areas of responsibility:

1.  Be the front of house first contact for telephone, in person and email enquiries.

2. Take minibus and passenger bookings for outings and shopping, using our bespoke CTX software.

3. Maintain operational records and statistics relating to all vehicle hirings and ensure that all mileage is accounted for.

4. Update financial records and prepare invoices using Sage Accounts, process petty cash and take money to the bank.

5. Organise the schedules for drivers and volunteers.

6. Produce newsletters and publicity materials.

7.  Participate in fundraising and publicity events. This may include evening and weekend work for which time off in lieu would be granted.

8. Attend and take part in staff meetings and evening Management Committee meetings, giving reports if required.

9. Any other duties commensurate with the grading of the post as directed by the Deputy Director, CEO or Management Committee.

10. Demonstrate a commitment to WCT’s Equal Opportunities and Diversity Policy.

About Wandsworth Community Transport

Wandsworth Community Transport (WCT) is a registered charity and a proud member of the Community Transport Association. We provide accessible and affordable transport services to community groups and individuals across the borough of Wandsworth. Our mission is to ensure that no one is excluded from community life due to lack of transport.

Key facts:
• Over 25 accessible minibuses serving the borough
• More than 2,000 community groups and individuals supported annually
• 35 staff members and a large team of volunteers
• Annual turnover of around £1 million
• Services include minibus hire, door-to-door services, Shopmobility, shopping shuttles, and outings for elderly and disabled residents

We also deliver essential driver and passenger assistant training programmes. Our volunteers play a crucial role in supporting elderly and disabled passengers, ensuring WCT is truly embedded in the heart of the community.

To Apply

Click on the link to request the full application pack

Are you someone who is excited about charity retail, fashion, who can use their initiative? Do you have experience managing a retail team? Yes, then please keep reading as we may have the role for you. 

We are excited to be looking for an Assistant Shop Manager to work in our Loughborough Shop for 37.5 hours per week.

We are looking for a passionate and motivated person to help our store reach full potential.

As an Assistant Shop Manager you will: 

• Help develop in store systems and promote donations and sales to maximise profits 
• Be representing Mencap as an efficient and charitable organisation by ensuring that your actions reinforce the Mencap aims and values 
• Strive to ensure stock is generated from the local area and donors 
• Sign up donors to the Gift Aid scheme and ensure maximum income is achieved through Gift Aid 
• Be responsible for achieving profit targets by ensuring sales are maximised and the cost are effectively managed 
• Maintain the store to a high standard of presentation throughout. 
• Build an effective volunteer team and provide training, development, work reviews and appraisals to paid staff and volunteers 
• Be responsible for all financial and cash handling and health and safety. 

To be a successful Assistant Shop Manager, you will be: 

• An experienced assistant manager or Supervisor  with the ability to maintain budgets and complete weekly income and banking sheets accurately, preferably with previous charity retail experience. 
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate. 
• Willing to travel to occasional team meetings, training events and in the initial growth of the new retail train assisting with setting up other new stores. 
• Passionate about the Mencap values and will strive to ensure our Retail brand is successful.   

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce. 

 We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website. 

If this sounds like the perfect next step in your retail career, don’t wait, apply now with an updated CV. Applications close on 28th February, with interviews to follow shortly after.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Retail assistant manager

£12.78 - £14.91

Reports to: Shop manager

Department: Trading

Contract: Permanent

Working hours: Part time 15 hours per week

Location: Sleaford

Closing date: Open until filled. We will be shortlisting on a rolling basis and will close the vacancy once we have received sufficient applications

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

**The internal title for this role is Assistant Shop Manager.

At Cancer Research UK, we exist to beat cancer.

Nestled in the beautiful market town of Sleaford, our Cancer Research UK Sleaford shop is the community’s hub for all things donated and second hand.

We’re looking for a motivated retail professional to join us as an Assistant Shop Manager.  You’ll act as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll bring strong customer service experience, thrive in a lively, fast paced retail environment and have some experience of supervising, coaching or motivating junior colleagues.

It’s a great opportunity to work in your local area for a trusted employee, as well as a great development opportunity giving you  the opportunity to stand in for the Shop Manager in their absence

In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new high street trend, a new community network or a talent you never knew you had.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.  

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income. 
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.

What skills are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.    
• Commercial awareness.
• The ability to create relationships and communicate well.
• And ideally supervisor experience, and experience of working in, or an understanding of retail and fashion.

[Download the full role profile] 

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

Our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

We have an exciting opportunity for an experienced Finance Assistant to join our team in Birmingham, hybrid working with 2 days a week (Tuesday/Wednesday) at NGA’s office in Birmingham and 3 days working remotely. In return, you will receive a competitive salary of £26,400 - £30,000 per annum depending on experience.

NGA is a charity dedicated to improving educational standards and the wellbeing of young people by strengthening the effectiveness of governing boards across England.

About the Finance Assistant role:

The Finance Assistant role suits someone who is motivated by delivering high-quality, customer-focused support and ensuring accurate and efficient financial administration. We are seeking a candidate with experience in customer service and administrative support, excellent communication skills, strong attention to detail, and confidence working with databases, CRM systems such as Sage CRM, and financial software including Sage 50. A methodical and organised approach, along with the ability to work independently and as part of a team, is essential for success in this role.

Benefits of Working for NGA as a Finance Assistant:

• Competitive starting salary of £26,400 – £30,000
• Annual leave entitlement of 25 days (FTE) increasing to 27 with continuous service, 8 days bank holiday and 3 days Christmas closure, with the ability to buy and sell annual leave
• Employer contribution pension scheme at 7%
• Healthcare cash back plan
• A healthy training and development budget (CPD) with a wide range of learning and development opportunities

Responsibilities of the Finance Assistant:

• Record all income accurately in Sage 50 and keep membership details updated in Sage CRM.
• Create and send invoices, reminders, and confirmations for memberships, training, consultancy, and other services.
• Contact members by phone, email, and letter to chase outstanding payments.
• Monitor unpaid subscriptions and follow up to support membership renewals and retention.
• Enter supplier invoices and expenses, ensuring receipts and approvals are collected.
• Prepare supplier payments for dual authorisation.
• Monitor shared and personal finance inboxes daily, responding to queries within five working days.
• Respond to online finance queries and redirect them when appropriate.
• Take part in staff meetings and support organisational processes and policies.
• Help introduce new systems or processes, including user testing.

What we are looking for in the Finance Assistant:

• Experience in a customer service environment.
• Experience of providing support via an online helpdesk and over the telephone.
• Knowledge and experience of working with databases and CRM systems.
• Experience in providing effective and efficient administrative support to an organisation.
• Knowledge of Sage CRM system
• Knowledge of Sage 50 financial system
• AAT Level 2 qualification
• Clear verbal and written communication skills.
• Professional telephone manner and interpersonal skills.
• The ability to analyse and translate data for reporting purposes.

If you feel that you are the right candidate for the role as our Finance Assistant or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.