Customer service assistant jobs

We are looking for friendly, warm and enthusiastic Café Assistants to join our dedicated team at Galanos House Community Hub Café, set within our Care Home in Southam, Warwickshire. You’ll help create a welcoming environment for customers, visitors as well as care home residents and their families. Prepare quality food and beverages, maintaining high standards of cleanliness, and offer excellent service.

We have full-time (35 hours) and part-time shifts available with some evening and weekend work.

Pay: £12.50 to £12.69 per hour.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas. This role is on-site therefore you will need live within commutable distance of the care home.

Key responsibilities of the role:

- Deliver excellent customer service, including taking orders promptly, ensure tables, café areas and meeting rooms are clean, well-presented and fully stocked.
- Replenish displays, manage queues, assist with booking and delivery of food to customers.
- Maintain high standards of food hygiene and safety. Ensure all tables are clean and ready for customers.
- Assist with deliveries, stock rotation, stock takes and ensure safe usage of equipment.
- Be responsible for security of products and cash, operate the till and take payments accurately.

An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 22 days’ paid holiday plus bank holidays (pro rata), with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

Galanos House is one of six care homes, situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. Our care home has a CQC Outstanding rating.  A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, and support for people living with dementia. Adjacent to the main building is the Galanos community hub, which boasts a beautiful light and spacious café and a number of multipurpose spaces which host groups, activities & events As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Workspace and Executive Assistant

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Workspace and Executive Assistant 

Bristol

£29,235 per annum (pro rata for part time)

Ref: 112REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Hybrid working with a minimum of 3 days a week expected at the Bristol City Centre Workspace

Contract: Permanent

ABOUT THE ROLE

Team: Planning, Governance and Assurance Directorate

As the Workspace Executive Assistant, you will enjoy a varied role based in the charity’s city centre head office. You will lead on delivering a welcoming and efficient front of house service for colleagues and visitors. 

Our UK-wide office spaces are centrally managed, and you will play a key role in this team - providing proactive administrative and operational support to ensure the smooth running of several workspaces. You will also provide Executive Assistant support to the Executive Director of Resources.

What You’ll Be Doing

• Oversee and maintain the planned preventative maintenance schedule for allocated workspaces, ensuring timely completion of any identified remedial actions.
• Responsible for reviewing and updating risk assessments for allocated workspaces.
• Coordinate day-to-day operations across multiple UK workspaces to ensure they run smoothly and safely
• Provide high-quality Executive Assistant support to the Executive Director of Resources, including diary and meeting management.

This role is ideal for someone who enjoys variety, takes a proactive approach and thrives on engaging multiple stakeholders to solve problems collaboratively. 

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Experienced in office management, customer service, and providing Executive Assistant support.
• Knowledge of office-based Health & Safety.
• Excellent administrative and organisational skills, along with strong IT literacy.
• Good communication skills with the ability to manage strong, collaborative relationships with senior colleagues.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 12 January 2026   
• Interviews will be held at the Bristol Workspace on Monday 26 January. If you are unable to attend in-person, please contact us for alternative arrangements. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.

Adjustments are available throughout the application process.

Our Values

• We are always learning
• Championing equity
• Taking ownership
• Delivering Together

About The Role

Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people who are homeless?   

The St Mungo’s Pan London Rough Sleeping Teams (No Second Night Out and Somewhere Safe to Stay) provide a rapid response service, intervening to ensure no one needs to sleep rough. We are currently looking for people to join our teams as Night Reconnection Assistants (and Night Assessment Workers).

• Work as part of a busy team environment working closely with those affected by rough sleeping. 

• Provide a safe and supportive environment at night to clients; and support a team of Assessment and Reconnection Workers, with key tasks, such as implementing reconnection or assessment plans and supporting clients in to appropriate accommodation.  

• Work on a 7 day weekly night rota pattern with an average of 3 waking night shifts in a row (for example 8pm–8.30am or 9pm–8am with a 1.5 hour break) 
   

About you

These roles are great for people who want to learn and have an interest in developing key skills to build a career working in a support role. You don’t need to have direct experience to succeed in these roles, if you can demonstrate the below, your commitment and genuine desire to support people to transform their lives, we encourage you to apply! 

• Some experience of dealing directly with the public and/or customers in a busy service environment. 

• Good communication skills and the ability to work with others effectively to get things done. 

• Some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services. 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovate service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough. If you want to play a part in the positive impact of this integral service, find out more here NSNO.

How to apply 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10 am on 20th Jan 2026 

Interview and assessments on: 29th Jan - 2nd Feb 2026

Please state your preferred area of London to work in your supporting statement. If you are successful, we will do our best to match you to a vacancy in your preferred area. However, flexibility is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

What we offer

· Excellent Development and Growth Opportunities

· A Diverse and Inclusive Workplace

· Great Pay and Other Benefits

Due to expanding the team, we are currently recruiting a Catering Assistant at Galanos House, in Southam, Warwickshire.

If you have a passion for good food, excellent service and a caring nature, we would love to hear from you!

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas. As this role is based at our care home, applicants must live within a reasonable commuting distance.

This is a full-time, Catering Assistant position, where you will be working 35 hours per week, 5 shifts over seven days.

 Pay: £12.50 to £12.69 per hour

 Key responsibilities of the role:

- Provide high-quality food and beverage services
- Assist the catering team in preparing restaurant-quality meals for beneficiaries, visitors, and staff
- Organise and maintain a clean and tidy kitchen environment at all times
- Support the Catering Supervisor with the daily operations of our dining rooms and bar, ensuring that everyone receives excellent service
- Provide catering support for special functions, open days, meetings, and events

Galanos House is one of six care homes, situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. Our care home has a CQC Outstanding rating.  A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, and support for people living with dementia. Adjacent to the main building is the Galanos community hub, which boasts a beautiful light and spacious café and a number of multipurpose spaces which host groups, activities & events. As part of our award-winning team, you will receive full support with training and personal development.

What we offer:

- 22 days’ paid holiday per year plus bank holidays (pro rata), with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Flexible hours to suit your needs
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

We know that 91% of people affected by a brain tumour, will have experienced a negative impact to their emotional well-being; often exacerbated by cognitive issues, personality changes, long term side effects and reduced prognosis. The Support Team at The Brain Tumour Charity are addressing this by offering free, professional counselling to the brain tumour community, ensuring that when needed, those diagnosed and their loved ones, always have somewhere to turn.

As a Counselling Service Assistant for this service, you will support with the day-to-day operations of the service. You will help to deliver each element of the service, from referrals and assessments, right through to feedback requests and discharging clients.

WHO WE'RE LOOKING FOR:

We are looking for a professional and empathetic person, who has experience of working in a busy admin role. The ideal candidate would also have a good understanding of counselling and would be able to confidently explain this to prospective clients. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.

KEY ACCOUNTABILITIES:

• Day to day delivery of all service operations, mainly answering phone calls, responding to emails and managing a busy diary.

• Supporting a team of volunteer assessors to ensure they receive the help and guidance they need to deliver their role.

• Giving clients in the service a positive, empathetic and professional experience, where they feel well supported.

• Requesting feedback from clients about their experience within the service

• Maintenance of appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services

• Work to promote the service across all areas of charity and within the wider community

• Assist with the covering of the Charity’s Support Line where required

• Committed to observing confidentiality, in line with the service and organisational policy

• Contribution to safeguarding and promotion of the welfare of clients, in line with organisational policy

Future Dreams is a breast cancer charity with a simple but powerful mission:
Nobody should face breast cancer alone or without hope.

Future Dreams House in King’s Cross is our warm, welcoming support centre where people affected by breast cancer can access workshops, therapies, information, and community – both in person and online. It’s a busy, friendly, and deeply meaningful place to work.

The Role

We’re looking for a proactive, practical and people-focused House Assistant to help keep Future Dreams House running smoothly day to day.

This role is a mix of front-of-house, operations, and sustainability. You’ll be making sure the building looks and feels like a 5* space, greeting and supporting visitors, coordinating volunteers, and helping us embed eco-conscious practices across everything we do.

You’ll work closely with the House Manager and wider team to ensure every visitor feels safe, welcome, and cared for – from the moment they step through the door.

Key Responsibilities

House Operations & Maintenance

• Open and close the House and carry out daily checks for security, safety, and presentation.
• Keep all spaces – including communal areas, toilets, kitchens and therapy rooms – tidy, clean and well-stocked.
• Regular trips to the supermarket and post office.
• Run errands (e.g. flowers, supplies), manage waste and recycling, and support laundry of towels and linens.
• Set up rooms for workshops and events (furniture, AV equipment, yoga mats, refreshments).
• Support minor maintenance tasks and contractor visits as needed.

Front of House & Visitor Support

• Provide a warm welcome to everyone arriving at Future Dreams House.
• Help visitors sign in, complete forms and find where they need to go.
• Offer refreshments, give House tours and help maintain a calm, supportive environment.
• Answer phone and email enquiries with empathy and efficiency.
• Support with bookings and keep systems and calendars accurate.

Administration & Communications

• Manage the main info@ inbox, responding promptly and professionally.
• Keep room and workshop booking calendars up to date.
• Handle incoming and outgoing post, including packaging, labelling, post office runs and box recycling.
• Respond to information requests and send out materials such as leaflets and visitor information.

Volunteer Support

• Work alongside volunteers, guiding and supporting them through their tasks.
• Help coordinate volunteer activity, especially when the House Manager is away.
• Provide simple, on-the-job training around tasks such as front desk support, room set-up and kitchen duties.

Sustainability

• Act as the sustainability champion for Future Dreams House.
• Promote eco-friendly practices around energy use, recycling, waste reduction and sourcing.
• Help shape and track progress against our sustainability goals.
• Engage the wider team and volunteers in greener ways of working.

Health & Safety

• Act as a First Aider and Fire Marshal (full training provided).
• Support fire safety checks, drills and wider health & safety procedures.
• Help during evacuations and report any incidents or hazards promptly.

Organisational Support

• Work collaboratively with colleagues across programmes, fundraising, and operations.
• Support internal and external events as needed.
• Carry out any other reasonable duties in line with the role.

About You

Essential Experience

• Experience in a customer-facing or front-of-house role.
• Comfortable working in a fast-paced, dynamic environment.
• Experience working effectively as part of a team.
• Some experience with administration and record-keeping.
• Experience with basic maintenance or housekeeping duties.

Skills & Knowledge

• Confident using Microsoft Outlook, Word, and Excel.
• Able to navigate online booking platforms and digital systems (training provided).
• Excellent verbal and written communication skills.
• Strong organisation and time management; able to juggle multiple tasks.
• Basic understanding of health and safety principles (or willingness to learn).
• Calm, professional approach when under pressure or dealing with sensitive situations.

 

Personal Qualities
We are looking for someone who:

• Embodies our values: Empathy, Inclusive, Collaborative, Honest, Adaptable.
• Is passionate about providing an exceptional visitor experience.
• Is proactive, hands-on and happy to “muck in” wherever needed.
• Has a professional yet warm and approachable manner.
• Is resilient and able to support visitors and colleagues in emotionally sensitive situations.
• Has strong attention to detail and takes pride in high standards.
• Is enthusiastic about sustainability and making a positive impact on the environment.

What We Offer

• A meaningful role in a charity making a real difference to people affected by breast cancer.
• A supportive, friendly team environment at our beautiful House in King’s Cross.
• Training for key responsibilities (including First Aid, Fire Marshal duties and systems training).
• Opportunities to grow your skills across operations, visitor services, events and sustainability.

Our Fundraising Assistant will provide key administrative support to the Fundraising Team. Being based primarily at our Shrewsbury office, this person will be a key point of contact for our supporters in the office, and will assist with managing online fundraising platforms, email and phone communications and ensuring fundraising materials are ready and waiting to go out into the community.

This person will also work closely with our Operations Team, ensuring that they have the information they need to process donations accurately, and that our valued supporters are thanked in a timely manner. They will form part of a rota with Operations colleagues to ensure all Reception desks are staffed as required.

They will be friendly, able to communicate well with people across the community, including those living with cancer or who are bereaved. They will also be collaborative, detail-focussed and willing to work with others to solve problems.

We are looking for someone to work 22.5 hours per week; this can be worked in a flexible pattern as agreed, within office hours and across at least three working days. This role can be worked within school hours across five days if required. This role will be based primarily at our office at the Royal Shrewsbury Hospital but will need to work at our other sites within Shropshire, Telford and Mid Wales on occasion.

Whitley Fund for Nature

The Whitley Fund for Nature (WFN) is a UK charity supporting outstanding grassroots conservation leaders across the Global South. Through project funding (Awards), training, and media profile, we support local solutions to the planet’s most pressing conservation challenges. Our winners are courageous changemakers, working alongside communities to save species and protect ecosystems. Established in 1993, we have channeled £24 million to +220 conservation leaders in 80 countries, benefitting wildlife, landscapes, and people. WFN is governed by a committed trustee board. Our team is dynamic, passionate about our mission, and ambitious. The charity benefits from high profile support from Patron, HRH The Princess Royal, and Ambassadors including Sir David Attenborough.

The Opportunity

This role offers an exciting opportunity for an organised and proactive individual to contribute to high-profile events such as the prestigious Whitley Awards Ceremony, conservation summits and fundraising receptions, while also supporting office management, operational and administrative functions at the charity’s London office.

The ideal candidate will be keen to contribute, have excellent attention to detail, and a passion for environmental and/or charitable work. This is a varied and hands-on administrative role crucial in underpinning the efforts of our small, dynamic team.

 

EVENTS ASSISTANT - PERSONAL SPECIFICATION

Essential:

• Proven ability to manage administrative systems
• Experience coordinating suppliers and event logistics
• Experience of using a database to maintain accurate records and reporting on results
• IT literate (Microsoft Office Suite, Google Workspace)
• Excellent organisational and multitasking skills
• Strong attention to detail
• Confident communicator with a friendly, professional manner
• Ability to work calmly under pressure and to deadlines
• Reliable, proactive and willing to take initiative
• Comfortable working as part of a small, busy team.

Desirable

• Previous involvement in the charity or environmental secto
• Experience supporting office logistics
• Experience supporting high-profile or donor events
• Familiarity with Salesforce or other CRM systems
• Interest in conservation, sustainability, or the natural world
• Knowledge of simple budget management or finance procedures.

Additional details and benefits:

• Attractive holiday package totaling 30 days p.a. plus bank holidays (prorated)
• Training and professional development opportunities provided
• The charity operates a Pension Scheme and a Life Assurance Scheme
• Access to 24hr Employee Assistance Programme.

This role is not eligible for UK Visa Sponsorship. Only applicants who have the right to work in the UK at the time of application will be considered for this role.

Regrettably, due to limited resources and the high number of applications we receive, we are only able to contact short-listed candidates. If you do not hear from us within four weeks of the closing date, please assume that you have not been successful on this occasion.

Diversity and Inclusion

At WFN we are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. We celebrate and respect diversity in nature and among the people and partners with whom we work. We need more people and diversity across the environment sector, and to achieve our vision. We therefore encourage applications from Black, Asian or minority ethnic; disabled; LGBTQ+; or from lower socio-economic backgrounds. As a small organisation we are committed to progressing and continuing development across DE&I. Please contact us to discuss any additional support you may need to complete your application. Applications are considered solely on your demonstrated suitability for the role.

EVENTS AND OFFICE ASSISTANT - JOB DESCRIPTION

REPORTING TO HEAD OF OPERATIONS

EVENT SUPPORT

Whitley Awards Ceremony

The Whitley Awards are the result of an international search to find, fund, train and put a spotlight on outstanding grassroots leaders and their conservation projects. Finalists are invited to London for a week of training and events, culminating with the Whitley Awards Ceremony, where winners receive their Awards from WFN Patron, HRH The Princess Royal in front of 400 guests and many more tuning in via our livestream.

The Events and Office Assistant (EOA) will assist in the planning and delivery of the annual Whitley Awards Week, including the Ceremony, Friends Reception, NGO Reception, and related activities, particularly in the following areas:

• Arrange team and visitor travel, accommodation, and hospitality logistics
• Manage event guest lists and RSVPs using Salesforce and other platforms; help coordinate mail-outs and e-invitations
• Provide on-the-day event support including set-up, guest registration, and general assistance
• Support event logistics such as venue liaison, catering, AV, décor, merchandise, and materials, assisting with supplier coordination
• Champion WFN’s Event Code of Conduct.

Other WFN Events

Throughout the year WFN holds other fundraising and engagement events ranging from intimate dinners with supporters, winner talks, events as part of our Next Gen programme, and major initiatives such as Royal dinners, Galas and Biodiversity Summits which will require the EOA’s assistance.

• Manage ticketing and Q&A platforms and associated activities
• Coordinate volunteer involvement where required
• Support the organisation and logistics of fundraising and engagement events, including acting as venue liaison, arranging catering, managing guest lists, etc
• Assist with production of event materials as needed (signage, name badges, merchandise).

 OFFICE ADMINISTRATION AND OPERATIONS

Smooth running of the WFN office and systems is vital for the charity to work effectively, with this role helping to support the team. The WFN office is a busy and welcoming environment, with regular visits by winners and supporters.

Office Management

• Ensure the office is a welcoming, tidy, and well-functioning space
• Greet visitors and manage incoming calls, emails, and enquiries
• Liaise with team and suppliers to order office materials and manage contracts (utilities, cleaning, stationery, refreshments, merchandise etc.)
• Manage post, deliveries, and waste removal procedures
• Oversee and liaise with the office cleaners to ensure they have the products they need and are paid in a timely manner.

Administrative Support

• Assist with diary management and scheduling meetings (in person and online)
• Arrange team and visitor travel, accommodation, and hospitality logistics
• Draft routine correspondence, thank-you letters, and other administrative communications
• Review and respond to general email enquiries (info inbox)
• Support the Head of Finance with basic administrative and data entry tasks
• Help maintain and update WFN’s CRM database (currently Salesforce) with contacts, donors, suppliers, event attendees
• Support the team with data entry, filing, record keeping, and maintaining digital and physical systems.

GENERAL DUTIES

• Represent WFN professionally at all times
• Adhere to WFN’s financial and operational procedures
• Undertake any other duties as reasonably requested from time to time. This job description is not exhaustive and may evolve.

Superstore Team Leader

Foss Island Retail Park, York, North Yorkshire

Full-time, 37 hours per week (Your working pattern will be 5 days over 7, working at least one weekend day per week). 

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As one of Team Leaders, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

We are currently looking for three Team Leaders to join our Retail, Services and Operations team to launch and manage our new Superstore in York.

As a Team Leader, you will oversee the day-to-day operation of one of the departments of the superstore. This includes leading a team of employees (shop assistants) and volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. 

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work.

Specifically, you will be responsible for:

• Running the department commercially, including display and merchandising, stock management and generation, maintaining shop standards, layout of store and opening and closing of store. 

• Supporting the management team in delivering ambitious sales targets whilst maintaining shop standards, commerciality and compliance. 
• Assuming Duty Manager responsibility in the absence of the store management team.
• Opening and closing the store if required as duty manager and responding to alarm call-outs as a listed key holder if required.
• Working a flexible shift pattern to reflect the business needs including weekends and pre-retailing hours. 
• Ensuring the department is presented to the highest standards with attractive visual merchandising and attractive window displays. 
• Ensuring that all charity policies, shop standards and operations procedures are communicated effectively to all retail assistants and volunteers and are maintained and followed consistently. 
• Line managing the Retail Assistants ensuring you develop and retain talent by conducting regular performance development reviews, implementing action plans, training, and supporting personal development and growth.
• Taking on leadership of employees across the whole store when acting as Duty Manager.
• Support in managing the sales and profit of the Superstore and where possible exceeding agreed targets across categories (Donated stock, cash, benchmark gift aid, average selling price, sell through, stock processing).
• Ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes. 
• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 

About You

To be considered for this role, you will need:

• Educated to GCSE level or equivalent but not essential or have experience in a similar role at a similar level Experience of managing people/volunteers including recruitment and development.
• Experience of managing people/volunteers including recruitment and development. 
• Previous retail experience in the charity sector or commercial sector is desirable.
• To have excellent communication and interpersonal skills.
• Highly organised with good time management skills. 
• Ability to prioritise workload and meet deadlines. 
• Demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income are desirable.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 13 January 2026. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

The Vacancy

Job Title: Fundraising Data Insight Officer

Location: London/Hybrid

Salary: £37,520.19

Weekly Hours: 35

Reference: YMC1166420

YMCA is the oldest and largest youth charity in the world. Established in 1844, our movement now supports more than 58 million people across 119 countries – empowering young people to belong, contribute and thrive. In England & Wales, YMCA is made up of 83 independent local organisations supported by YMCA England & Wales, our national body which helps develop national programmes and represents our work with government and key stakeholders.

We are now looking for a Fundraising Data Insights Officer (FDIO) to join our Data Insights & Supporter Experience team. This is a fantastic opportunity for someone who loves turning data into insight and wants their work to make a meaningful difference for young people and communities across the country.

About the role

The FDIO will take the lead in developing the reports, dashboards and insight that directly support fundraising growth. Working closely with colleagues across the fundraising team, you’ll build accessible visualisations, monitor performance against key metrics, and support predictive analytics projects such as donor retention modelling and lifetime value forecasting.

You’ll also work hand-in-hand with our Database Manager to improve data quality, support data imports and ensure we are capturing information effectively across the organisation. An important part of the role will be helping non-technical colleagues understand and interpret data so they can make confident, insight-driven decisions.

About you

We’re looking for someone who has hands-on experience with CRM systems (ideally Raiser’s Edge or similar), strong reporting and visualisation skills, and the ability to work confidently with data importing and management processes. You’ll be analytical, curious, and a natural problem-solver with strong Excel skills and the ability to present data clearly to different audiences.

Experience of predictive analytics or advanced segmentation would be an advantage, but most importantly you’ll be someone who enjoys improving systems and has a proactive approach to data.

You will share our commitment to equality, diversity and inclusion, and be supportive of the YMCA’s ethos and values.

If you’re excited by the idea of using data to help transform young lives, we’d love to hear from you.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Main Responsibilities

· Assisting the CEO and the Executive Team Members in the development and delivery of the Society’s many activities and projects to ensure all tasks are being completed within timelines, effectively and to high standards

· Supporting the Conferences and Events Manager in the development and running of an extensive programme of network events and workshops, and the Society’s annual conference

· Promoting the Society and its events on social media platforms including LinkedIn, Bluesky, and X

· Scheduling meetings, organising papers, and some note/minute taking, as required

· Ensuring all actions are recorded and completed following Meetings of the Board of Trustees and standing committee and working group meetings.

· Developing an understanding of the Society’s CRM (Customer Relationship Management) systems and managing related data.

· Ensuring the SRHE website is kept up to date, in liaison with other team members

· Providing quality customer service for members and external contacts

Qualifications, skills and experience

You will need to demonstrate that you possess the following qualifications, skills and experience:

· Demonstrable experience in a team support role or an administrative assistant role

· Excellent organisation and administration skills

· Excellent written and verbal communication skills

· Good numeracy skills

· Excellent knowledge/application of office IT systems (Microsoft Office: Word, Outlook, PowerPoint, and Excel)

· Familiarity with website maintenance and basic website management

· Managing, maintaining and manipulating databases

· Preferred education is to undergraduate level with an interest in higher education provision

Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.

Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Triage and Assessment Worker to join our team – helping guide children and families on their healing journey.

Position: Bounce Back for Kids (BB4K) Triage and Assessment Worker

Location: Reading with hybrid working arrangements.

Contract: Permanent full time – 37 hours per week, weekdays.

Salary range: £25,735 - £31,453 per annum

About the role:

As Triage and Assessment Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:

· being the first point of contact for families referred to our service

· conducting structured assessments to understand needs

· providing skilled practical help and advice to enable families to reach an informed decision

· presenting cases at internal triage meetings, providing clear recommendations for support pathways.

About you:

As a successful Triage and Assessment Worker, you will have experience of working directly with vulnerable families, ideally within a domestic abuse, safeguarding, or trauma-informed context. You will also have experience of case management and case presentation. With excellent interpersonal skills, you'll actively listen, build trust quickly, and communicate effectively while providing a telephone-based service.

If this sounds like you please visit our website for more information, contact details and to apply today to join a collaborative and dedicated team who are part of something truly meaningful.

We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.

Closing date: 9am, Fri 30 January 2026    

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, Family Support Triage Worker, Family Triage Support, Domestic Abuse Triage Worker, Domestic Abuse Triage Support Worker, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Community Fundraising Officer

Location: Home Based with travel as per role requirements
Contract Type: Permanent
Hours: 37.5 Location
Salary: £29,745.85 £320 monthly car allowance

Job Purpose

To deliver community and university fundraising activity, achieving ambitious income targets through high-quality relationship management, excellent supporter and volunteer experiences and effective delivery of fundraising initiatives.

The role will focus university fundraising and wider community fundraising, working within strategic direction set by the Community Fundraising Manager. The post-holder will be responsible for day-to-day delivery, supporter stewardship and event activity, contributing insight and learning to improve future fundraising approaches.

Responsible For

• Delivering day-to-day fundraising activity across university and community fundraising portfolios, in line with agreed plans, targets and priorities.
• Building and managing positive relationships with supporters, students, volunteers, university staff, community groups and service contacts.
• Supporting the delivery of community fundraising events and university-based fundraising activity, ensuring a positive supporter and volunteer experience.
• Working directly with Hft services to support and enable service-related fundraising activity, following agreed guidance and processes.
• Recruiting, motivating and supporting volunteers involved in community and university fundraising activity.
• Contributing ideas, insight and feedback to support the innovation and continuous improvement of fundraising products and initiatives.
• Ensuring supporter, volunteer and activity data is accurately recorded on the CRM.

Key Accountabilities

• Fundraising Delivery
• Supporter, Volunteer and Student Experience
• Quality, Compliance and Data
• Protect and promote Hft’s brand and values at all times.
• Collaboration and Internal Working
• Financial Sustainability and Administration

Person specification

Essential

• Experience of working in a fundraising, charity, community engagement, sales or customer-focused role.
• Experience of delivering income targets or other performance-related objectives.
• Experience of building and maintaining positive relationships with a wide range of stakeholders.
• Strong interpersonal and communication skills, with confidence engaging supporters, students and volunteers.
• Ability to work independently while contributing effectively as part of a team.
• Good IT skills, including CRM systems, Microsoft Office and digital communication tools.
• Highly organised, with strong attention to detail and accurate record keeping.
• Willingness and ability to travel, including evenings and weekends as required.

Desirable

• Experience of working with universities, students or education settings.
• Experience of supporting or delivering fundraising events.
• Experience of recruiting or supporting volunteers.
• Knowledge of digital fundraising.

Our Values and Behaviours

Diverse

We appreciate that everyone is unique, so we champion equity, diversity and inclusion.

Kind

Our compassion shines through everything we do.

Positive

We focus on finding solutions, partnering up for progress and getting others involved.

Visionary

We are proud to paint a picture of what the best life possible could look like

You may also have experience in the following: Community & Events Fundraiser, Fundraising Officer, Fundraising and Events Coordinator, Event Fundraiser, Marketing Assistant, Community Fundraiser, Direct Marketing, Events Coordinator, Community Fundraising, Events Assistant, Third Sector, Charity, Not for Profit, Fundraiser, Fundraising Assistant, Marketing Executive, Marketing Officer, Sales Executive, Sales Assistant, etc.

REF-225 930

Mesothelioma UK is seeking a passionate and organised Community Fundraising Assistant to help grow our presence and impact across the East Midlands.

Working closely with the Community Fundraising Manager, this role plays a vital part in building meaningful, long-term relationships within local communities to raise awareness of mesothelioma and generate vital income through fundraising, community events, corporate support and partnerships.

You will support the development and stewardship of community fundraisers, volunteers, groups and businesses. You’ll act as an ambassador for Mesothelioma UK across the region, representing the charity at events, meetings and presentations, while providing excellent supporter care and administrative support.

This is an exciting opportunity for someone who enjoys building relationships, supporting others to fundraise, and making a real difference within communities, while contributing to the growth of a national charity within the East Midlands.

The role is offered on a full-time, fixed-term basis for an initial period of 18 months, with the possibility of extension.