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Experienced in complaint resolution in contact centre environment? Thrive in a fast-paced contact centre environment?
Join us as a Customer Feedback Ambassador and help turn challenging customer experiences into positive outcomes.
As part of our Customer Service contact centre team, you'll investigate and resolve complaints, feedback and complex enquiries across phone, email, live chat and written correspondence. Combining empathy with sound judgement, you'll deliver fair, timely resolutions while helping us improve the experience we provide to our customers and supporters.
About the role
You'll be the main point of contact for customer complaints and feedback, managing cases from initial contact through to resolution. From service concerns to more complex issues involving safeguarding, compliance or risk, you'll ensure every customer feels heard, supported and treated fairly.
You'll:
About you
We're looking for someone who combines excellent customer service skills with a passion for resolving problems and improving experiences.
You'll have:
About the team
We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment.Join a purpose-driven team where every conversation counts. By supporting our customers with empathy and expertise, you'll help deliver exceptional experiences while contributing to BHF's vision of a world free from the fear of heart and circulatory diseases.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
The induction training will last for four weeks, during which you will be required to come into the office for additional days. After completing the training, this will reduce to once a week.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported.Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real differencetogether.
To hear from our people, check outBelonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades,we’vehelped keep millions of hearts beating and millions of families together.We’reinvesting in ground-breaking research that will get us closer than ever to a worldwhere everyone has a healthier heart for longer.
Benefits anddevelopment
At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.
To find out moreabout our benefitsyou can download the Benefits documentat the bottom of this pageorcheck outourBenefitsandDevelopmentpages.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
Interview process
The interview process will consist oftwostages.Firststageinterviewswill beheld at Birmingham Office (B37 7YE)
How to apply
It’squick and easy to apply for a role at the BHF. Just click on the apply button below. Allyou’llneed is an up-to-date CV and to answer three application questions.
Our recruitment processes are fair, accessible, andinclusive.BHFuse anonymous CV software as part of the application journey.
We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.
Should you need any adjustments to the recruitment process, at either application or interview, pleasecontact the Recruitment Team.
Our recruitment process requires successful candidates to consent to a Basic DBScheckand any offer of employment will be subject to a satisfactory check being completed.
Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Westcott House is seeking to appoint a full-time Finance Director to take up post in October 2026, or as soon as possible thereafter. As a member of Senior Leadership, this is a dynamic role helping to lead the college in its strategic development and implementation, and in its delivery of exceptional theological education.
The Role
This is an exciting opportunity for an experienced and capable Finance Director to make a difference in a Christian charity with an open and inclusive ethos.
The Finance Director is a member of the Senior Leadership of the college and has a pivotal role in ensuring its success. The Finance Director supports the Principal and Trustees in developing and implementing the strategy of the college, oversees and ensures excellent delivery of all financial operations, ensures compliance with all legal and regulatory structures applicable to the college, and ensures clear processes and robust controls are in place and adhered to consistently.
Theological education in the Church of England has faced challenges in recent years, with a drop in numbers training for ministry. We are looking for a senior colleague who will be inspired by the opportunity to help us navigate the coming years on a secure financial footing, so we continue to deliver exceptional theological education for the Church.
This is a permanent, full-time role. The post holder will be expected to work on site, subject to any reasonable adjustments required under the Equality Act 2010. The salary for this position is currently £62,500 per annum. The 2026 pay review is underway, and any increase would apply from 1 September 2026.
Benefits include:
About Us
Situated in central Cambridge, Westcott House is a theological college that prepares people for public ministry in the Church of England and offers theological education, training and research opportunities to clergy and lay people.
Training people for ministry in the Church of England has been our core work over many years and continues to shape our life as a community. More recently we have been joined by increasing numbers of lay and ordained independent students, typically studying at a distance, who now make up around half of our student body.
Application Process
The closing deadline for applications is 12 noon, Wednesday 9 September 2026.
The successful candidate will be required to demonstrate their right to work in the UK before employment commences. Westcott House is an equal opportunities employer and will select candidates against the criteria in the job description and person specification. Applications are particularly encouraged from candidates of UKME and global majority heritage. Reasonable adjustments will be made for disabled applicants throughout the recruitment process where required.
Westcott House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment.
Interviews will be held in September at Westcott House, Cambridge. Reasonable UK travel expenses will be paid.
Further particulars, including how to apply, are available on our website.
The client requests no contact from agencies or media sales.
Ambitious about Autism is looking for a passionate and proactive Job Coach to be based at Amazon Weybridge, working as part of our Supported Internship Programme delivered by Ambitious College in partnership with Project dfn Search.
This is an exciting opportunity to support autistic young people to develop workplace skills, build independence and progress towards meaningful, sustained employment within a vibrant and inclusive working environment.
About the Role
As a Job Coach, you will provide tailored training and on-the-job support to interns placed within Amazon Weybridge. You will work closely with interns, host business staff, parents and carers to ensure each intern is supported to succeed and reach their employment goals.
Key Responsibilities
About You
You will be committed to supporting autistic young people and have a strong belief in their potential to succeed in the workplace. You will be adaptable, patient and confident working in a busy employment setting.
You will ideally have:
Why Join Us?
Closing date: Sunday 23rd August
Shortlisting Date: Monday 24th August 2026
Interview date: Wednesday 26th August 2026
Start Date: October 2026 or sooner
Only applications submitted online will be considered via the recruitment portal
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
YOUTH WORKER
OASIS NORTH BRISTOL
HOURS: FULL TIME
CONTRACT: 12 MONTH FIXED TERM CONTRACT (WITH VIEW TO EXTEND)
SALARY: £28,369 per annum
We have an exciting opportunity for a Youth Worker to join Oasis North Bristol. Our Youth Worker will work with young people and families across the community to develop positive activities which promote a sense of belonging.
We’re looking for an individual who has a passion for supporting young people and developing community led activities. The role will involve supporting young people and families in our local Oasis academies but also in the wider community, inspiring and enabling local people to be an active voice and developer in their local area.
The successful post holder must have:
· Good standard of basic education, including English and Maths Level 2
· Experience of youth work either as a volunteer or professionally
· Experience of managing and working with volunteers
· Ability to build long lasting, positive relationships with both young people and adults
This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:
· A pension scheme, currently offering 7% employer contribution
· A generous holiday allowance
· Working as part of a friendly, community-minded team of professionals
If you are interested in being part of this service, then please:
To apply, please send your CV and a Supporting Statement (no more than two A4 pages)
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
Completed applications should be returned by 9am Tuesday 8th September 2026.
Interviews will take place Thursday 17th September 2026.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.
If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
The client requests no contact from agencies or media sales.
Regional Youth and Community Director
OASIS UK – Youth and Community (OCP)
0.6 FTE, Permanent
Salary:£31,487 (FTE £52,479)
We’re excited to be recruiting for a key leadership position supporting Oasis’ youth and community work in the North West region (covering delivery in Greater Manchester and Bradford).With accountability to the Oasis Community Partnerships CEO the role of the Regional Youth and Community Director has three main functions:
1 Strategic management oversight of local Youth and Community teams
2 Regional development, working alongside other functions within the Oasis family
3 Being part of the national Youth and Community leadership team
The Youth and Community Director will have strategic management oversight of local Youth and Community teams in the region, providing accountability and support to the local leaders and charity boards. This responsibility area falls into two categories; those the Director is directly responsible for, and those they are responsible for ensuring are carried out by leaders within their region.
ORGANISATIONAL CONTEXT
Oasis neighbourhoods are local places of activity that provide integrated, high quality and diverse services to benefit the whole person and the whole community. The Oasis ethos stems from our Christian roots and is an expression of our character - it is a declaration of who we are and therefore the lens through which we assess all we do. This is encapsulated by the following five statements:
a passion to include everyone
a desire to treat everyone equally, respecting differences
a commitment to healthy and open relationships
a deep sense of hope that things can change and be transformed
a sense of perseverance to keep going for the long haul
An Oasis neighbourhood is a community movement and the joining together of all the work Oasis does in any one place, which could include foodbanks, debt advice centres, family support and advice services, healthcare, youth work, children’s work, alongside other Oasis activities in that community, including formal education through Oasis Academies.
The Youth and Community function of Oasis is responsible for the wider community work that takes place within Oasis neighbourhoods, working closely with the wider Oasis family to outwork our vision. In relation to governance, Oasis Community Partnerships is the national charity, with each local team operating from their own local Oasis charity.
This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, whilst also influencing the national landscape. As part of the package, Oasis offers:
Please contact us to arrange for an informal conversation with our CEO to find out more about the role. If you are interested in this position, please send your CV and a covering letter (ensuring you refer to the job description and person spec).
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.
Completed applications should be returned by 9am on Tuesday 8th September.
Interviews will take place week beginning 21st September. (Shorter more informal calls may be arranged the previous week to assist with shortlisting)
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 08749179
If you are interested in this position, please send your CV and a covering letter (ensuring you refer to the job description and person spec)
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us
We are a values-led Social Enterprise CIC based in Aldgate, London, providing shared finance services to a growing client base of charities, CICs, and purpose-led organisations. Our services include bookkeeping, management accounts, payroll, VAT returns, and year-end financial accounts and Corporation tax.
Purpose of the post
We are seeking a capable and motivated Shared Services Accountant to help deliver high-quality finance services across a varied client portfolio. The role is ideal for someone with bookkeeping experience who wants to apply their skills in a mission-driven environment. It offers flexible hybrid working, combining remote work with time in our Aldgate office.
Role Overview
You’ll manage day-to-day bookkeeping and financial tasks for a range of clients, taking accounts to trial balance, supporting the production of management accounts, and handling VAT and payroll duties. You will work across platforms including Xero, QuickBooks, and Sage Payroll, and be a key part of our collaborative shared services team
Key responsibilities
Position in the organisation:
· The post holder will be required to work closely with Head of Finance and Group CFO
· The post holder will be required to liaise at senior levels externally
· The post holder will report to Head of Finance and Group CFO
General duties and key responsibilities:
· Support SEUK’s wider programme of activities where necessary, undertaking other duties as required
· Maintain commercial confidentiality about SEUK and partners’ activities
· Ensure the implementation of SEUK’s Code of Conduct, Health and Safety policy and Equal Opportunities policy in all areas of the work
· Attend training courses or take part in additional aspects of SEUK’s work that are relevant to the work as decided in conjunction with Head of Finance
· Ensure that all activities for which this post is responsible are carried out in accordance with SEUK’s policies, to the highest ethical standards and in accordance with legal requirements, best practice and external guidelines
· Service own administrative needs, maintain transparent and up to date digital records of work
· Act as an ambassador for SEUK as appropriate
KPIs
· SLA Adherence: Ensure all client deliverables (e.g. payroll, VAT returns, supplier payments, month-end accounts) are completed accurately and on time, in line with each client’s specific SLA timetable.
· Timetable Management: Maintain and regularly update a shared timetable tracking all monthly, quarterly, and annual deadlines across clients.
· Transaction Accuracy: Maintain a <1% error rate across processing tasks including payroll, supplier payments, and VAT returns.
· Month-End Delivery: Complete month-end accounting tasks for each client within their agreed reporting timelines.
· Query Resolution: Respond to client finance queries promptly, aiming to resolve 90% within 3 working days.
· Client Satisfaction: Achieve high satisfaction ratings from clients through reliable, responsive service delivery.
· Process Improvement: Identify and contribute to at least 2 service improvements or efficiency initiatives per year.
Terms and conditions
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
AreThe London Irish Centre’s mission is to empower and enrich lives through Irish community and culture. Since 1955, we have served the Irish community in London, providing crucial support, connection and a ‘home from home’ to those living in the capital.
Our services include accredited advice and support, community wellbeing activities, and an extensive programme of Irish arts, culture and education. Our venue also comprises of a licensed bar and shop, as well as private hire spaces to support the work of our charity.
The London Irish Centre is seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first.
The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants.
As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Citizenship and Identity, Health Navigation, Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.
About You
Key areas of responsibility
This job description outlines the key responsibilities and duties associated with the role. It is not exhaustive or restrictive and may be reviewed and amended in line with service needs and organisational priorities. The postholder may also be required to work from other locations or undertake other duties as reasonably requested by management.
Employee Benefits
· Enhanced annual leave - 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).
· Enhanced sick pay - 4 weeks (pro-rata) of contractual hours on full pay after completion of probationary period
· Enhanced maternity and adoption leave pay*
· Cycle to Work Scheme*
· Tech Scheme*
· Eyesight tests and contribution to corrective glasses*
· Jury Duty leave pay*
· Employee Assistance Programme.
· Complimentary tickets to select events.
· 50% discount on LIC education courses (subject to availability).
· 20% discount at the LIC shop and 10% discount at the LIC bar.
· Mindfulness app membership*
*Only available to staff on contracts of a minimum of 12 months
At the London Irish Centre we strive to be:
The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.
The client requests no contact from agencies or media sales.
Westway Trust is seeking an enthusiastic Gardener who will take immense pride in the maintenance and development of the grounds and garden spaces across the Trust’s 23 acres of land. You will be an experienced, efficient and safety conscious gardener who ultimately will ensure that our grounds and gardens and green spaces are always kept healthy and beautiful. This role will involve working within our diverse community settings and will be critical in ensuring management of a vibrant and thriving estate.
Key responsibilities of the role include but are not limited to:
To work as a proactive member of the Grounds and Gardens team, under the direction of the Technical Services Manager. To bring your enthusiasm and expertise to the maintenance and development of the grounds and gardens in an urban and often challenging environment, within a flexible and hard-working team. To work in an effective, efficient, and safety-conscious manner throughout the estate, to ensure continuity of the use of the grounds and gardens
Experience, knowledge, and skills:
Please check our website for more information, please apply directly from our website.
We exist to work together with the local community to enable North Kensington to thrive.



The client requests no contact from agencies or media sales.
ALDER HEY CHILDRENS CHARITY
Job title: PR, Communications & VIP Engagement Manager
Salary: £39,428-£50,450
Hours: 37.5 hours per week
Location: Mix of home working and office based (office is at Alder Hey, Liverpool). Hybrid working available.
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
About this role
Are you passionate about using the power of storytelling, media and influential voices to create lasting change for children and young people?
This is an exciting opportunity to join Alder Hey Children's Charity as our Communications, PR & VIP Engagement Manager, helping us deliver our vision of a healthier, happier and fairer future for every child and young person.
Every day, Alder Hey Children's Charity works to create magical moments, fund pioneering research, invest in world-leading innovation and champion better health and wellbeing for children. As part of our ambitious team, you'll play a vital role in sharing these stories, inspiring support and helping more people understand the difference they can make.
You'll lead the Charity's public relations, media and VIP engagement programme, developing creative campaigns that raise awareness, strengthen our reputation and grow our impact. Working alongside colleagues across fundraising, marketing, advocacy and Trust communications, you'll secure high-profile media coverage and build meaningful relationships with celebrities, ambassadors, influencers and public figures who share our passion for improving children's lives.
This is a varied and rewarding role that combines strategic thinking with hands-on delivery. You'll help shape how the Charity is seen, ensure our incredible stories reach new audiences and harness the support of influential advocates to drive fundraising, awareness and policy change.
If you're an experienced communications professional with outstanding media instincts, exceptional relationship-building skills and a passion for making a difference, we'd love to hear from you.
Key Responsibilities will include:
· Leading the Charity's PR and media programme, identifying and delivering proactive communications opportunities that raise awareness, strengthen our reputation and showcase the impact of our work.
· Developing engaging communications and storytelling across press, digital and campaign channels, ensuring consistent messaging that supports fundraising, advocacy and organisational priorities.
· Building and nurturing relationships with celebrities, ambassadors, VIP supporters and media contacts, creating meaningful partnerships that champion Alder Hey Children's Charity and inspire wider support.
· Planning and delivering high-profile visits, events and campaign moments, working collaboratively across the Charity and Trust to create memorable, safe and impactful experiences.
· Working closely with colleagues across fundraising, marketing, advocacy and Trust Communications to deliver integrated campaigns, maximise opportunities and protect the Charity's reputation.
· Monitoring and evaluating communications and VIP engagement activity, using insight and learning to continually improve our impact, profile and supporter experience.
Other Duties
Please see the attached Job Description and Person Specification for more information.
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.
Passion
We are passionate about what we do and inspire others.
Magic
We are creative, fun and child-led, creating special moments and going the extra mile.
Additional Information
In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
· Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification.
Closing date: Monday 24th August, 12pm
Interviews will be held in person at Alder Hey on Tuesday 8th September 2026
The client requests no contact from agencies or media sales.
The Charity and The Vision.
Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 800 young people. We are currently embarking on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
We are proud of our vibrant, non-traditional culture, which puts the needs of the bereaved military community at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Scotty’s is seeking an experienced bereavement counsellor, with a strong focus on Scotty’s adult community, to join our small but effective team. The role involves supporting adults, and also children and young people affected by bereavement, which may include death in service, illness, or suicide.
We want everyone affected by military connected bereavement to have:
Access to the very best emotional health and wellbeing support.
Outstanding development opportunities.
The chance to smile again.
Confidence and clarity in navigating their entitlements.
We call these our Promises. Our promises align with our four programmes: START, SMILES, STRIDES and SUPPORT.
The START Programme ensures that there is a single point of contact for adults who need to gain confidence and clarity in navigating their entitlements following a bereavement.
The SMILES Programme provides children and adults with the chance to smile again.
The STRIDES Programme provides children with outstanding development opportunities.
The SUPPORT Programme provides the very best emotional health and wellbeing support to children and adults who are struggling to cope following a bereavement.
Our Bereavement Counsellor will be a valuable member of the SUPPORT Programme, delivering online 1:1 and group support to those who need it most.But all four programmes work closely together (we call this the Families team).
Role Mission:
The Scotty’s Bereavement Counsellor will work with our adults, children and families who are struggling with their grief to help them understand their feelings, develop coping skills and build their new life.
This role will be accountable for:
Providing emotional support, counselling and therapeutic interventions to individuals and families coping with grief and loss. The role involves working compassionately and ethically with anyone affected by military connected bereavement, helping them process their emotions and find ways to adjust to life after a loss.
The Bereavement Counsellor will work collaboratively with the SUPPORT team and the wider Families team to ensure that all work undertaken by Scotty’s is delivered in a supportive and sensitive manner and that the whole Scotty community receive exemplary care.
What are the 3-month goals for this role:
Within three months the Counsellor will have developed their knowledge of the range of services that Scotty’s offers to our community so that they can advise and support individuals and families in their case load.
Will have begun to learn and understand the Scotty Values and the Scotty Way (we do things a little differently and our culture is very important to us and our community!).
Would have begun supporting the community members assigned to their caseload by the Head of SUPPORT.This will be through online 1:1 delivery, and some group online sessions, drop ins or workshops.
Will have completed all necessary safeguarding training and be part of the Scotty’s Safeguarding team.
Begun attending peer supervision sessions with the SUPPORT team.
What are the 6-month goals for this role:
Will have established a caseload across the Scotty community, as assigned by the Head of SUPPORT.
Will have begun to support the wider Families team by attending Scotty events.At Scotty events, a SUPPORT team member often attends to provide support to any families who may need it on the day (this may require occasional weekend or evening work).
Will be working cohesively with the Families team and the wider Scotty team to share knowledge and skills.Scotty’s values a culture of learning and strives to ensure team members can learn from one another’s expertise.
Will be contributing to peer supervision sessions to ensure all SUPPORT team members are able to give the best support to families.
Regularly meeting with your selected external supervisor.
What are the 9-month goals for this role:
Will be supporting a caseload as assigned by the Head of SUPPORT, with emerging impact data showing the outcomes of your support.Scotty’s uses a range of practitioner and impact measurement tools to monitor the impact of SUPPORT team’s work.
Will be a valuable member of the SUPPORT programme, Families and the wider Scotty team. Providing high-quality bereavement counselling and support directly to the Scotty Community and by working collaboratively with other team members.
Will be contributing to developing resources and workshops that support the Scotty Community.
What are the key responsibilities of this role:
Managing a caseload and delivering one to one counselling sessions as assigned by the Head of SUPPORT. This will predominantly be online delivery using Teams video calling but also other formats as needed by community members.
Facilitate group therapy or support groups when appropriate.
Conduct initial assessment to determine clients’ needs and suitability for counselling.
Maintaining accurate and confidential case notes in a timely fashion using our CRM in accordance with data protection and organisational policies.
Adhering to all safeguarding requirements and operating as part of the Scotty Safeguarding team to maintain the highest standards across the charity.
Part of a team creating and developing resources and materials for the whole Scotty community.
Working collaboratively within the SUPPORT team, including peer supervision.
Working collaboratively within the Families team to ensure that Scotty community members and families are directed to the appropriate services in a timely fashion.This could include directing people you are working with towards our educational grants, our respite breaks, our events, our START support or our advocacy.
Liaise with other professionals such as GPs, CAMHS, social workers, education or other professionals where appropriate to ensure holistic care and management of risk.
Attending at least six (mandatory) face to face team days, normally located in the East of England, alongside some in person team meetings.
Participate in regular clinical supervision and continuing professional development.
Skillset and Experiences Required:
Essential
Member of the British Association for Counselling and Psychotherapy (BACP) or United Kingdom Council for Psychotherapy (UKCP).We may consider applications from practitioners with HCPC or NCPS membership too.
Level 4 Counselling / Psychotherapy Diploma or above.
Significant experience (post qualification), providing bereavement counselling to adults and some experience of counselling with children and young people (0-25yrs).
Experience and training with NICE-approved talking therapies.
Strong understanding of grief, bereavement, trauma and the impact of loss, and experience supporting traumatic bereavement or more complex grief presentations.
Demonstrable safeguarding knowledge and experience
Confident in professional judgement, boundaries, safeguarding and confidentiality.
Willing and able to support lower-level emotional support needs as well as more complex presentations, depending on service demand.
Experience of managing a complex caseload effectively.
Ability to work flexibly, including occasional evenings for drop-ins, later appointments or events in line with service need.
Excellent computer literacy.
Ability to engage with peer supervision and external supervision (organised by Scotty’s) effectively.
Ability to engage with a culture of continuous learning and support the learning of others.
Reflective, curious and open to feedback.
Willingness to work flexibly as part of a team and independently to meet the needs of the service.
Commitment to professional standards and ethical practice.
Desirable
Military-connected experience or knowledge would be an advantage but not essential if you have a willingness to learn.
Experience of group work and peer support delivery would be helpful. Willingness to lead on these sessions as required.
Experience in end-of-life care and pre-bereavement work.
Experience of online counselling.
Experience and training in counselling linked to suicide and suicidal ideation.
Knowledge of or experience using assessment tools such as WEMWBS or CBSQs.
Knowledge of statutory services and systems.
Additional Information
The role may require evening or weekend work from time to time
Enhanced DBS check required
Travel will be required to events and team training days
APPLICANTS MUST BE BASED WITHIN 2 HOURS TRAVEL OF CAMBRIDGE
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
Families Come First
Everyone a Supporter, Every Supporter a VIP
Love What You Do
Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
About the organisation
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.
About the Service
East London Rape Crisis provides free, confidential specialist support for women and girls who have been raped or experienced any other form of sexual violence or abuse at any time in their lives, regardless of whether or not they have reported to the police. We offer confidential and independent support. Services include advocacy, emotional and practical support, one-to-one counselling and group work.
About You
In the role of Young Women and Girls Advocate you will hold a caseload of young women and girls aged 11-17 years old, who have been subjected to sexual violence. You will support those whose choose to report through the criminal justice process. In addition, the role involves providing broader support to young women and girls to address the multiple impacts of sexual violence. This post involves travel across East London, and a hybrid model of home and office working.
This is an exciting opportunity to join a growing Rape Crisis Service in a supportive feminist organisation. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls. We particularly encourage applications from Black, Asian and minoritised women, young women with lived experience and those who have experience of accessing services as a young woman/child.
Job Ref: nia 222
Hours: 35 hours per week (including 1 evening per week and occasional Saturday mornings
Team: East London Rape Crisis
Salary: £29,000- £32,000 dependent on experience and qualification
Location: Hybrid approach to office, outreach and home working. Current office locations are Islington and Dagenham Heathway
CV's will not be accepted. The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.
Delivering cutting edge services to end violence against women and children.

The client requests no contact from agencies or media sales.
About the organisation
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.
About East London Rape Crisis Service
East London Rape Crisis provides free, confidential specialist support for women and girls who have been raped or experienced any other form of sexual violence or abuse at any time in their lives, regardless of whether or not they have reported to the police. We offer confidential and independent support. Services include advocacy, emotional and practical support, one-to-one counselling and group work.
About You
The Women’s Caseworker provides proactive short-term support and casework to female victim-survivors of sexual violence. You will work as part of a growing feminist Rape Crisis service that is developing to meet the needs of women and girls. This post involves travel across East London, and a hybrid model of home, outreach and office working.
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls. We particularly encourage applications from Black, Asian and minoritised women, young women with lived experience and those who have experience of accessing services as a young woman/girl.
Job Ref: nia 221
Hours: 35 hours per week (including 1 evening per week and Saturday mornings on a rota basis)
Team: East London Rape Crisis
Salary: £29,000- £32,000 dependent on experience and qualification
Location: Hybrid approach to office, outreach and home working. Current office locationsare Islington and DagenhamHeathway
Delivering cutting edge services to end violence against women and children.

The client requests no contact from agencies or media sales.
JOB TITLE
Project Manager & Operations Officer,
The BARBARA Alliance (3-4 days/week, Hybrid (1 day per week in person)
The jobholder will provide high quality Project Management and Operational support to the leadership team and Board of Trustees. The role combines organisation, communication, meeting & stakeholder coordination, and digital/social media support to keep projects on time, on budget, and up to agreed quality standards.
The BARBARA Alliance is a public-private initiative engaged by HM Government agencies to develop and implement a delivery plan, through engagement of a broad range of stakeholders, for the Dame Barbara Windsor Dementia Goals Programme.
REPORTS TO
Head of Operations
LOCATION
Hybrid, with 1-2 days per week in-person attendance in Central London office.
CONTRACT
Fixed term initially for 6 months, 3-4 days per week, hybrid (1 day per week in person) with potential for permanent appointment. subject to funding.
KEY RESPONSIBILITIES / MAIN DUTIES
Project Management, Planning & Governance
Meetings, Events & Board Support
Communication & Reporting
QUALIFICATIONS, SKILLS & EXPERIENCE
Essential
Desirable:
Personal Attributes:
WORK PATTERN
HOW TO APPLY
Please submit your CV and a short cover letter, explaining what excites you about this role and why you consider it suitable for you.
CLOSING DATE
The closing date for receiving applications is 6pm on Wednesday, 19th August 2026.
INTERVIEWS
Interviews will be held in two stages, the first one online and the second in person, from the week commencing 24th August 2026.
The client requests no contact from agencies or media sales.
Support the teachers of tomorrow. Join our Registry Services team and help deliver an outstanding trainee experience.
About us
The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.
Our programmes are designed by teachers and leaders who understand the joys and pressures of school life. We work in collaboration with schools across the country, ensuring that findings from our research benefits all schools, teachers and leaders.
About the role
An exciting opportunity has arisen for a Registry Administrator to join the National Institute of Teaching within our Registry Services team. This role offers a fantastic opportunity to develop your Registry knowledge and gain valuable experience in a supportive environment.
This role plays a crucial part in our student administration service, ensuring an exceptional and efficient service for all students and wider institutional stakeholders. Key areas of responsibility for the role include the administration of student assessment and award progressions, awarding documentation, as well as assisting with enrolment activity, ensuring a seamless student journey for all trainees.
We are looking for a candidate with a strong track record of providing administrative support, ideally in an education setting, who can follow and track different administrative processes. Excellent organisational skills are essential as is being proactive and self-motivated, with a positive approach to work.
The role is based at any of our campus locations, so you should be within commutable distance. The role is predominantly hybrid with the need to be on site at least once a fortnight. The role will, on occasion, be required to travel to other sites across the country and travel expenses will be paid.
Essential Criteria:
A commitment to the aims of the National Institute of Teaching.
An interest in the education sector and a belief in the value of teachers and school leaders.
Excellent organisational skills and attention to detail.
Excellent interpersonal and written communication skills.
Proficient in the use of MS Office software packages, such as Word, Excel and Outlook, as well as search engines and online databases.
A pro-active approach that focuses on solutions.
Highly proficient in administering and proactively monitoring processes which drive successful reporting.
A sensitivity to the requirements of different audiences and an ability to adapt style appropriately.
Desirable Criteria:
Previous experience of working in a remote and geographically distributed team.
Previous experience in the education sector.
Experience of using student record systems, management information systems and/or online learning environments.
Experience of higher education assessment processes including marks entry, assessment boards and results and awards processing.
Experience of using Turnitin.
Experience of Student Finance rules and regulations.
Experience of administering all aspects of student records for those on Higher Education programmes.
Previous expertise of supporting training in the education sector, especially within ITE.
Key benefits:
Highly competitive pay and pay progression opportunities.
Flexible start and end working times.
Flexible working opportunities, including significant scope for hybrid working.
At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service (with an annual discretionary office shutdown between Christmas and New Year).
Entry to the highly valued Local Government Pension Scheme.
Excellent opportunities to develop your skills and experience and to progress your career.
A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.
The National Institute of Teaching is committed to creating a diverse environment and ensuring that all qualified applicants receive equal consideration for employment. We are committed to fair and inclusive recruitment practices and are open to job shares, secondments, part-time, and flexible working schedules.
We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
Location: Within commuting distance of one of our campuses in Birmingham, Blackburn, Bradford, Bristol, Doncaster, Beckenham or Redcar.
How to apply
For more information and to apply online, please visit our vacancies page.
Closing date: 4.00pm on 19 August 2026.
Interview date: 3 September 2026.
We reserve the right to close this vacancy early if we receive a high volume of applications.
Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.
This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.