519 Advice team manager jobs

Are you passionate about making a direct financial difference in the lives of unpaid carers?

Join the Carers’ Hub Lambeth team and help ensure carers across our borough receive the financial recognition, stability, and specialist support they deserve.

In this vital role, you will deliver specialist, high-quality welfare and disability benefits support across our Young Carers and Adult Carers teams. Working directly with unpaid carers and their families, you will help maximise household incomes, navigate complex benefit systems, and ensure their rights are upheld.

What you’ll be doing:

• Specialist Casework & Income Maximisation: Deliver 1-to-1 welfare benefits casework, carry out calculations, complete application forms, and support carers through mandatory reconsiderations and appeals (covering PIP, Carer’s Allowance, Universal Credit, Attendance Allowance, etc.).

• Workshops & Outreach: Design and facilitate engaging information workshops and drop-in sessions (online and face-to-face) on key benefit topics affecting carers.

• Collaborative Support: Respond to internal and external referrals (from health, social care, and voluntary partners), working closely with team leaders to support particularly vulnerable carers.

• Partnership & Impact: Maintain accurate case records, track outcome metrics (e.g., financial gains), and represent Carers' Hub with local statutory and voluntary services.

What we are looking for:

• Benefits Expertise: In-depth, practical knowledge of the UK welfare benefits system and proven experience delivering 1-to-1 casework, form-filling, and reconsideration support.

• Strong Communicator: Excellent written and oral skills with a knack for breaking down complex benefit regulations into clear, understandable advice.

• Organised & Database Literate: Confidence managing a busy caseload, prioritising deadlines, and using CRM databases (e.g., Charity Log) and benefit calculation software.

• Empathetic & Inclusive: A genuine commitment to carers' wellbeing, safeguarding protocols, and non-judgmental, inclusive support.

About Carers' Hub Lambeth

Unpaid carers make huge sacrifices to look after loved ones, often facing steep financial, emotional, and practical challenges. At Carers' Hub, we work to limit these obstacles by raising awareness, influencing local policy, improving carer wellbeing, and connecting carers to essential resources and networks.

We are an Equal Opportunities Employer and warmly welcome applications from carers, disabled people, ethnic minority communities, LGBTQ+ individuals, and South London residents. As part of our disability commitment, we guarantee an interview to any disabled applicant meeting the essential criteria.

Ready to apply? Download our full Application Pack for detailed person specifications and instructions on how to apply. We look forward to hearing from you!

Closing date: 9am Wednesday 7th October
Interviews will take place on Thursday 15th October at 336 Brixton Road

About Arthritis Action

Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources.

We are looking for a Community and Events Fundraising Manager to lead Arthritis Action’s community and events fundraising programme, growing income and supporter engagement through innovative campaigns, challenge events, community partnerships and excellent stewardship. The role will identify new opportunities, build long-term relationships with supporters and community groups, and use data and insight to maximise participation, income and impact.

Purpose

This is a varied and rewarding fundraising management role, focused on developing and delivering an ambitious community and events fundraising programme that generates sustainable income, increases awareness of our work and builds long-term supporter relationships.

You will lead the development of community fundraising, supporting and inspiring individuals, families and community groups to raise funds for Arthritis Action.

Working collaboratively with colleagues across the Fundraising, Communications and Services Teams, you will help maximise fundraising income, increase engagement and ensure our supporters receive outstanding stewardship.

Key Responsibilities – the role will include but not be limited to:

• Lead the community and events fundraising programme, developing and delivering an ambitious annual programme that grows income, participation and supporter engagement.
• Develop and diversify income streams across community fundraising, challenge events, sponsored activities, individual fundraising and third-party events.
• Build strong relationships with community fundraisers and supporters, providing excellent stewardship, motivation and ongoing engagement to maximise lifetime value.
• Identify and develop new fundraising opportunities, including local community groups, schools, clubs, businesses and networks aligned with Arthritis Action’s mission.
• Develop compelling fundraising propositions and supporter materials that inspire individuals and communities to raise funds and champion Arthritis Action.
• Work closely with the Communications Team to promote events, tell powerful supporter stories and increase awareness, engagement and fundraising reach.
• Develop excellent supporter journeys, from initial recruitment and onboarding through to stewardship, recognition and re-engagement, using data and insight to improve retention.
• Measure and evaluate fundraising activity, reporting on income, participation, return on investment and supporter engagement, and using insights to continually improve performance.
• Collaborate across the organisation to ensure community and events fundraising supports Arthritis Action’s wider strategic objectives and increases engagement with people affected by arthritis.
• Representing the Charity at networking events to promote fundraising and meet contacts, travelling as appropriate within London and the rest of the UK.

Other Activities

• Ensure all fundraising activity complies with relevant legislation, regulations, safeguarding requirements and Arthritis Action policies.
• Keeping up to date the parts of the CRM and website relevant to community and events fundraising.
• Undertake other tasks relevant to the level of this position within the organisation.

PERSON SPECIFICATION

EXPERIENCE & SKILLS

• A track record in community and events fundraising - Essential
• Experience of building strong relationships and engaging supporters from a wide range of backgrounds - Essential                         
• Excellent oral and written communication skills including the ability to write in Plain English for a range of audiences - Essential
• Experience of balancing multiple priorities while maintaining excellent attention to detail - Essential
• Experience of monitoring and evaluating fundraising activity, and managing budgets - Essential
• An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity - Essential
• Database experience - Desirable

ATTRIBUTES

• Excellent interpersonal skills - Essential       
• A self-starter, able to work on own initiative where required - Essential
• Enthusiastic team-player with a can-do attitude - Essential
• Able and willing to travel within the UK - Essential

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Monday 28 September 2026 at the latest.

Interviews will take place in the London office on Monday 5 October 2026.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.

Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief.

About This Job

This is an exciting and rewarding role proactively identifying deserving individuals, manage and modernise the awards process of both charities, provide expert advice and seek additional national external awards and recognition.

You will also manage a small team of grants officers, overseeing the delivery of impactful financial support to the charities beneficiaries through multiple funding programmes.

Essential Skills

· GCSE English or equivalent experience

· At least two year’s experience of drafting award citations or funding applications

· Experience of working with partners, internally and externally

· Ability to extract information from people with varying powers of written expression

· Information gathering and analysis skills

· Excellent written and verbal communication skills.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining the charities, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible).

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 4th October 2026.

Interviews will be held in person in London shortly after the closing date.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up with references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

The Assist Team Manager is responsible for the end-to-end delivery of operational advice service contracts managed by Auriga and is responsible for effectively managing individual and team performance.

Responsibilities: 

• Management: You will line manage a team of direct reports, including setting clear objectives aligned to corporate strategy, conducting performance reviews, dealing with HR issues, providing support, coaching and technical supervision.Identify training needs and provide opportunities for team members to develop their skills and knowledge 

• Performance monitoring: Drive your teams individual and overall performance through monitoring, training, coaching and where needed the implementation of performance improvement plans.

• Resource Planning: Optimising resources in the Assist team, to ensure high quality, efficient and a cost-effective service. Effectively forecast the required FTE to achieve contractual requirements and assign tasks and monitor to ensure completed in a timely manner.

• Culture: Create a positive and engaging work environment that motivates team members to perform at their best 

• Contract Management: Contract delivery and onboarding of advice service contracts held by Assist, ensuring SLA’s and KPI’s are achieved. To include stakeholder management and regular reporting on performance; 

• Process Improvement and innovation: Identify and implement continuous improvements to process to ensure we are effective and efficient in our operations, to improve the customer journey of our beneficiaries, and to better achieve business objectives.
  
  Requirements: 

• At least two years’ experience of managing people, preferably within an advice sector setting, and be able to demonstrate a proven track record of success

• Experience of delivering outstanding customer service and process improvement, and be able to demonstrate the impact that you have achieved

• Demonstrable experience of managing teams remotely, using technology to support 

• Ability to demonstrate your leadership skills, and ability to motivate and manage the performance of your team, encourage them to achieve their full potential

• Excellent communication skills both verbal and written and be able to use your communication skills to create healthy relationships with your team and others. 

• The ability to work under pressure, manage and plan own workload and plan the workload of your team 

• Experience of managing contract performance and achieving excellent performance against SLA’s and KPI’s, be able to identify and react to any areas of concern and address 

• A good working knowledge of welfare rights and debt advice practices 

Advice & Navigation Manager

6 Month FTC

£30,309.60

Part time, 4 days per week (28 hours)

Hybrid, London (Islington)

Interviews: ASAP

Start: Late September

Charity People are recruiting an experienced Advice & Navigation Manager to lead two community focused services for a much loved charity.

The Advice and Navigation Manager is responsible for leading the charity's advice, navigation and social prescribing services, ensuring that residents, particularly those experiencing inequality, exclusion or multiple disadvantage, receive high quality, safe and effective support that helps them navigate complex systems and address interlinked social, economic and health challenges.

Leading a relatively new team, you will provide day-to-day support, guidance and oversight while acting as the service's expert practitioner on complex casework.

Success in this role will come from your ability to quickly build trust, support staff with challenging cases, use data and insight to improve practice, and create stability within the team. This is very much a role for someone who enjoys working with people, solving problems, and rolling up their sleeves when needed.

You'll line manage around four team members, oversee service delivery across two connected services, support complex case reviews, contribute to rota management, and occasionally provide direct service support to ensure residents continue to receive an excellent service.

This is a hands-on role for someone who enjoys working closely with people, supporting complex casework, developing staff and ensuring services run smoothly. You'll manage around four team members, oversee service delivery, review cases, use data to drive improvement and help create a stable, supportive environment for both staff and residents.

You will bring:

• Experience in people management
• Confidence supporting complex casework
• Excellent communication skills - relational, approachable, and flexible
• Experience in using data, insight and CRM systems
• Leadership skills with hands-on service delivery experience
• Passion about improving outcomes for communities experiencing disadvantage
• Significant experience working in a client focused advice or support service from a community, voluntary or health setting

You could come from social prescribing, advice and guidance, community services, disability services, health, wellbeing, or broader support service environments.

If you are the kind of manager who leads from the front, loves supporting teams and can quickly get to grips with complex services and casework, then this role could be perfect for you. Please apply without delay as this role will be interviewed on a rolling basis.

There is scope for this role to be extended dependant on the success of the delivery.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

This is a varied, rewarding role for someone who wants to make a real difference in the community while helping to shape high-quality welfare benefits advice services. As a key member of the senior management team, you will lead a team of welfare benefits caseworkers, supporting colleagues with complex welfare benefits issues, offering regular supervision, and bringing the team together through advice meetings that encourage learning, collaboration and consistent good practice. You will also work with the senior management team to review data, identify trends and contribute to the development of our services. 

Working with our Head of Service, you will help recruit, train and supervise a small team of advice support volunteers. You will also have opportunities to share your expertise by delivering occasional welfare benefits training to volunteers and external partners.

Alongside your management responsibilities, you will provide specialist welfare benefits advice casework. The role includes flexibility in appointment scheduling, allowing you to respond to changing workflows and emerging needs across the service.

We are looking for someone with up-to-date welfare benefits knowledge, strong casework skills, and the confidence to support and develop others. You will bring excellent communication and organisational skills, sound judgement, emotional intelligence and a collaborative approach to leadership. Ideally, we are looking for someone with strong management experience, but we will also consider highly skilled caseworkers with the right aptitude, who are ready to take the next step in their career.

North Bristol Advice Centre is an innovative and forward-thinking charity that has been delivering advice support in communities since 1984. We are inclusive, values-driven, and prioritise excellence and quality, as well as providing caring and person-centred support. We actively support the wellbeing of our staff with flexible/hybrid working, relaxed dress-code and an active Wellbeing Group, and provide ongoing training and opportunities for professional development. 

The role is full-time, Monday to Friday, 9am to 5pm.

Hours: 35 per week. Occasional evening/weekend work may be required

Salary: £35,292 – £37,037 (pro rata) (+ 4% employer contribution to contributory pension scheme – after qualifying period)

Deputy Outreach Manager

We are seeking an experienced people manager to lead high-quality services and improve outcomes for young people facing homelessness and complex challenges.

Salary: £32,606 per annum
Location: North Tyneside
Hours: 37.5 hours per week
Contract: Permanent, full time
Closing date: 21 September 2026

About the role

Be the difference for young people facing homelessness.

As Deputy Outreach Manager, you will help lead services supporting young people who are homeless, at risk of homelessness or experiencing other complex challenges. You will supervise and inspire frontline colleagues, maintain high standards of support and housing management, and help young people move towards safer, more independent futures.

Working closely with the wider management team, you will make confident decisions, manage risk and ensure services operate safely and effectively. You will also develop strong relationships with commissioners, stakeholders and delivery partners, representing the service at regular meetings and supporting successful partnership working.

Your key responsibilities will include:

· Supervising and supporting teams and individual staff members

· Ensuring young people receive safe, consistent and person-centred support

· Overseeing safeguarding, risk assessments and support planning

· Maintaining effective housing management and service standards

· Monitoring health and safety through regular checks, risk assessments and reporting

· Helping to manage local project budgets and resources

· Building productive relationships with commissioners, stakeholders and partner agencies

· Working with internal teams, including Finance, HR, Quality and Compliance, Fundraising and Communications

· Supporting the smooth day-to-day operation and continued development of the service

About you

You will be an experienced and proactive manager who can lead people, manage competing priorities and make sound decisions in complex situations.

You will bring:

· Experience of supervising teams and individual staff members

· Experience of delivering safe services to young people at risk, both in accommodation and within the community

· Strong decision-making and risk management skills

· Experience of safeguarding children and young people

· Knowledge of risk assessments and support planning

· Good literacy, numeracy and IT skills

· Strong professional boundaries and personal integrity

· The ability to work collaboratively with colleagues and external partners

· A commitment to equality, diversity, dignity and respect

Experience of working within Ofsted requirements would be desirable but is not essential.

About Depaul UK

Depaul UK exists to end homelessness and change the lives of people affected by it. Since 1989, the charity has provided accommodation, prevention and support services to thousands of marginalised young people across the UK.

You will receive tailored training and development, 26 days’ annual leave rising with service, family-friendly policies, a pension with employer contributions of up to 7%, an Employee Assistance Programme with 24/7 GP access, a cash health plan and retail and lifestyle discounts.

Depaul UK welcomes applications from people of all backgrounds and is committed to fair, inclusive and safer recruitment. An appropriate DBS check will be undertaken where required.

Other roles you may have experience of could include Deputy Service Manager, Assistant Service Manager, Outreach Team Leader, Housing Services Manager, Supported Housing Manager, Homelessness Service Manager, Project Manager or Support Services Manager.

Please note this role is advertised by NFP People, the recruitment agency acting on behalf of Depaul UK.

At The National Lottery Community Fund, we are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage. 

We have an opportunity for a Solicitor to join a large team of thirteen, with no line management responsibilities.  We are a fast paced in-house legal team which works on a very broad range of matters.

Role Expectations

The successful candidate will be required to provide legal advice across areas of law including but not limited to grant making, contracts, procurement, charity, litigation, insolvency, subsidy control, debt recovery and public law.

In addition to providing substantive advice, the role requires a solicitor to be able to research and upskill on new areas of law very swiftly. It is also expected that the solicitor will use their legal knowledge to help improve the Fund’s internal processes and precedents, as well as ensuring that the Fund complies with statutory and regulatory frameworks at all times.

The bulk of the solicitor’s workload will consist of autonomous matters and legal queries. These will need to be answered in a timely manner. Support and supervision is always available and the legal team works on a very collaborative basis. The solicitor will also work with colleagues on larger scale projects when the opportunity arises.

Experience working in a busy in-house or private practice environment would be ideal, as would experience dealing with a range of clients, and experience with public law or public bodies. Knowledge of debt recovery/litigation and subsidy control law would be beneficial, as would experience gained in the UK.

Interview Details:

Interview Date: Week Commencing 5th October 2026

Format: Virtual

Location: Can be based anywhere in the UK - We have a hybrid approach to working.  Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester and  Newcastle.

Any questions about the recruitment process, please email the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential criteria

• UK qualified solicitor, barrister or equivalent
• At least two years’ relevant experience in private practice or in-house legal in a medium/large sized organisation
• Excellent attention to detail and good drafting and negotiation skills
• Good communication and client management skills
• Ability to manage multiple demands and priorities with good organisational and time management skills
• Ability to quickly grasp new legal concepts
• Team player with excellent interpersonal skills
• Ability to use your initiative to proactively improve ways of working

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Our client is a small, community-focused charity tackling poverty and food insecurity in one of North West London’s most disadvantaged communities. Their services aim to prevent hunger, fight poverty and build community by working with families living in poverty, asylum seekers and refugees and people experiencing homelessness and social isolation. At an exciting time of change, they are now looking to recruit an Interim Advice Manager to lead a busy multi-site advice service, supporting people with welfare benefits, housing, debt and immigration issues. Please note this is initially a fixed term contract until September 2027 with possibility of extension.

As Interim Advice Manager you will oversee the daily delivery of our client’s busy advice service, overseeing a small team of staff and volunteers, driving quality and compliance, and helping shape future service development. You’ll maintain a high quality of service by ensuring that the advice team and volunteers work to agreed standards and deliver against realistic grant agreements from funders and will also maintain a small caseload of clients. You’ll also work closely with the senior leadership team and the Head of Advice to support the implementation of new exciting initiatives and the expansion of the information and advice service.

To apply for this opportunity, you will have demonstrable experience of managing advice services within the charity/community sector. You will have a strong knowledge of welfare benefits, housing, debt or immigration and will be confident using case management systems and data. Overall, you will be an experienced advice professional, passionate about delivering high quality advice to a range of vulnerable people.

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will then reach out to you to advise next steps. Pleases note, this is initially a fixed term contract opportunity, so please only apply if you are available immediately or have no more than a 1 month notice period.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance please reach out directly.

Please note, the client is open to either full-time or part-time (4 days/days flexible) applicants. The role will be hybrid-working (with 60% based onsite in Brent).
 

Great marketing connects organisational priorities with the people we need to reach. This 9-month maternity-cover role will lead integrated campaigns and high-quality content that build awareness, strengthen trust and support the impact of Southern Hospice Group across our communities.

You will take ownership of campaign planning and delivery across digital, print, events and media, translating priorities from Fundraising, Retail, Clinical Services, the People Team and Corporate Partnerships into audience-led marketing activity. You will balance planned campaigns with emerging organisational needs, making clear choices about where time and resource will have the greatest impact.

Alongside campaign leadership, you will help shape editorial and content planning, developing compelling, accessible content that communicates our impact and supports engagement. You will work closely with Brand, Digital and Creative colleagues to ensure campaigns are joined up, consistent and effective across channels.

You will be a trusted marketing partner to senior and operational stakeholders, using insight and performance data to improve activity and provide clear recommendations. You will also provide day-to-day leadership, coaching and direction to Marketing and Communications Officers and apprentices.

This is a fixed-term role where pace matters. Success will mean quickly building strong relationships, maintaining continuity through maternity cover and delivering measurable campaigns without losing quality, brand discipline or audience focus.

You'll be

You do not need to come from a hospice or charity background. What matters is that you can bring relevant expertise, understand the responsibility attached to our work and use your skills to deliver meaningful, measurable impact.

• Significant experience delivering integrated marketing campaigns from planning through to evaluation.
• Experience developing marketing plans and managing multiple campaigns, stakeholders and deadlines at the same time.
• Strong campaign management and project management skills, with evidence of delivering on time and within budget.
• Excellent copywriting and editing skills, with the ability to turn organisational priorities into clear, compelling audience-focused content.
• Strong stakeholder management and influencing skills, including confidence advising senior colleagues and constructively challenging briefs.
• Experience using audience insight, segmentation and performance data to improve marketing activity and make recommendations.
• A strong understanding of digital marketing, brand management, accessibility and inclusive communications.
• Experience coaching, mentoring or supervising colleagues and creating clear priorities for delivery.
• A practical, collaborative and solutions-focused approach, with the confidence to make sound decisions in a fast-moving environment.
• Alignment with our values: Caring, Connected and Courageous.

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

About the role: 

This role involves providing information, support and advice, particularly around welfare benefits, housing and learning disabilities, to Carers through one-to-one appointments, case work, and group facilitation. 

Key Responsibilities Include: 

• Providing advice and advocacy on welfare benefits and housing. Minimum of 3 days a week.

• Providing information, support and advocacy to Carers of people with Learning Disabilities. 

• Facilitation of the Learning Disability Carers Peer Support Group. 

• Recording and maintaining accurate case records, adhering to AQS standards.

• Managing your own case load. 

Essential Requirements Include: 

• Experience of, or ability to provide one-to-one support, information, advocacy and advice, including welfare benefits. 

• Experience of or ability to facilitate peer support groups in person and online. 

• Ability to deliver training and information sessions. 

• Strong listening and questioning skills. 

• Ability and commitment to work on own initiative and as part of a team.

• The ability to balance and prioritise a busy and varied workload. 

• Developed IT skills with experience using Microsoft packages. 

• Clear verbal and written communication skills in English. 

Please see the job description and person specification for a full list of responsibilities and requirements.

Benefits of working for Wandsworth Carers’ Centre: 

• Hybrid on completion of induction period with a minimum 60% office based

• Friendly team and working environment 

• Annual leave starts at 31 days increasing to 36 days plus bank holidays

• Contributory company pension, 

• Ongoing training and development opportunities

• Employee assistance program offreing 24/7 support

If you're committed to working in the voluntary sector and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Harris Hill are thrilled to be working with a well-established community charity in North West London, seeking an experienced Interim Advice Manager to lead a vital advice service supporting people experiencing poverty, hardship and food insecurity.

Brent, London (Hybrid) | £36,565–£41,000 per annum
Fixed term until 30 September 2027, with possibility of extension

The charity provides frontline services that help people move from crisis towards greater stability and independence.

About the role

You will lead the Advice and Open ARMS services across multiple sites, managing staff and volunteers delivering advice on benefits, housing, debt and immigration.

Alongside overseeing day-to-day delivery, you will support service development, quality assurance and improvements to systems and processes. You will also maintain a small caseload and work closely with the Senior Leadership Team.

Key responsibilities

• Manage and support advice staff and volunteers, including supervision and performance management.
• Maintain a small caseload, supporting clients with complex needs.
• Ensure high-quality, compliant advice and effective safeguarding.
• Act as the Designated Safeguarding Lead.
• Lead on quality assurance, case checking, AQS audits and case management systems.
• Develop Advice and Open ARMS services in line with organisational strategy.
• Support funding applications, reporting and monitoring of outcomes.
• Manage the service budget and funder requirements.
• Support the induction, supervision and development of advice volunteers.

About you

You will be an experienced advice professional and confident manager, committed to supporting people experiencing hardship.

You will have:

• At least three years' experience in welfare advice or casework.
• Experience managing staff and volunteers.
• Experience handling complex advice cases and developing services.
• Experience with monitoring, evaluation and case management systems.
• Experience responding to safeguarding concerns.
• Knowledge of AQS or a similar quality framework.
• Excellent communication, organisational and IT skills.
• The ability to manage competing priorities and lead change.

Experience working with refugees and asylum seekers, AQS assessments, safeguarding training, budget management, fundraising or community languages would be desirable.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face, over the phone and digitally. 

There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. You will play a key role in ensuring that our services are community focused, impactful and sustainable. 

As a newly created position, this role offers a unique opportunity to shape its direction, innovate, and directly define its success. You will operate with high levels of autonomy, while being fully backed and championed by Trustees and the wider Senior Leadership Team (SLT), consisting of:
 

• Chief Executive Officer 
• Head of People, Culture & Resources
• Head of Advice Standards & Delivery
• Head of Partnerships, Data & Impact.
   

The Head of Partnerships, Data & Impact will provide strategic leadership for CABB’s generalist and community-based advice services, while driving organisational growth through strategic partnerships, data analytics and social impact storytelling. This role bridges operational delivery with external system integration, using hyper-local data to ensure our services directly meet the evolving needs of residents in the specific communities where help is needed most. By leveraging client insights to drive Research & Campaigns activity and inform strategic funding bids, you will articulate our organisational impact using partner-aligned terminology – translating advice outcomes into language that directly resonates with health, statutory and VCSE stakeholders (such as health inequalities, demand management, Marmot principles, and prevention) – to build strong, collaborative pathways.
 

Key elements and tasks within this role include:

• Data insight & impact strategy development with organisational data analysis, trend forecasting, research & campaigns and evidencing social return on investment. Leverage client data to produce high-impact insight reports, drive local, regional and national campaign work.
• Shape the future of service delivery by embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand. 
• Collaborate and build relationships across VCSE/statutory, health and wider systems, including colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/ funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
• Support community & generalist services through senior oversight of generalist advice teams and managers, but frame responsibilities around high-level service performance, governance and client outcomes, aligned to advice standards. 
• Drive service improvement & innovation using data and technology to support continuous improvement, contribution to organisational strategic pillars and values. 

Equality, Diversity, Inclusion & Belonging (EDI&B):

We believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities. 

Benefits

We value the people who work here. The following are included within the employee remuneration packages as standard;
A flexible 35 hour working week (for full time employees)
Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
Additional day off for your birthday
5% employer contribution pension scheme
Access to 24/7 confidential telephone counselling and structured counselling support
Access to online GP and telephone counselling services
Enhanced family friendly leave and occupational sick leave
Access to ‘Blue Light Card’ and other charity discount schemes

Operations and Projects Manager

Location: Doncaster (with regular travel across our offices and community delivery locations)

Salary: £36,000 per annum

Hours: 37 hours per week

Contract: Permanent

Closing date: 18/09/26

Lead People. Deliver Projects. Drive Performance.

Citizens Advice Doncaster Borough is growing.

As we continue to expand our services and deliver an increasing portfolio of funded projects, we are creating an exciting new role that will sit at the heart of our organisation.

We're looking for an experienced, organised and people-focused Operations and Projects Manager to help ensure our services, projects and teams perform at their very best.

This is a key management role that will provide operational oversight across the organisation, supporting the successful delivery of projects, leading staff performance and ensuring our services remain efficient, effective and focused on delivering positive outcomes for local people.

Working closely with the Senior Management Team, you'll help turn strategic priorities into operational reality, allowing senior leaders to focus on organisational development, partnerships and future growth.

If you enjoy leading people, solving problems, improving performance and making things happen, we'd love to hear from you.

About the Role

This is a varied and highly visible role that combines project management, people management and operational coordination.

You will be responsible for ensuring that funded projects remain on track, contractual targets are achieved and services are delivered safely, effectively and to a consistently high standard.

You'll act as the key link between frontline teams and senior management, providing guidance, support and direction to advisers while ensuring senior managers have clear oversight of performance, risks and opportunities.

Success in this role will be measured not only by the achievement of project outcomes and milestones, but also by the development of high-performing teams and the smooth operation of our advice services across Doncaster.

What You'll Be Doing

Leading and Developing People

People are at the centre of everything we do.

You will provide direct line management to advisers and project staff, creating a culture that is supportive, accountable and focused on continuous improvement.

Responsibilities will include:

• Conducting regular one-to-one meetings, supervision sessions and performance reviews.

• Supporting staff wellbeing and professional development.

• Identifying training and development needs.

• Monitoring performance and productivity.

• Managing performance concerns constructively and fairly.

• Supporting recruitment, induction and onboarding activities.

• Building confident, engaged and high-performing teams.

Driving Successful Project Delivery

Our funded projects are critical to the support we provide to local communities.

You will take a key role in ensuring projects achieve their objectives, meet contractual requirements and deliver value for funders and stakeholders.

Responsibilities will include:

• Monitoring performance against targets, outputs, outcomes and milestones.

• Tracking key performance indicators and service delivery measures.

• Producing regular reports and performance updates for our funders and senior management Team.

• Identifying risks, barriers and areas of underperformance.

• Escalating significant risks and recommending solutions.

• Supporting project mobilisation, implementation and continuous improvement.

• Working with colleagues to ensure project activity remains focused and on track.

Managing Operations and Service Delivery

You will play a key role in ensuring the smooth day-to-day operation of our services.

Responsibilities will include:

• Acting as the first point of contact for operational staff queries.

• Supporting effective communication between frontline teams and senior management.

• Monitoring staffing levels, absence and sickness trends.

• Coordinating resources to ensure services remain fully operational.

• Supporting workforce planning and service resilience.

• Contributing to business continuity arrangements.

Overseeing Facilities and Community Delivery Locations

Our services are delivered from multiple locations across the borough and it's essential that every setting is safe, professional and welcoming.

Responsibilities will include:

• Coordinating office and outreach delivery locations.

• Maintaining high standards of health and safety.

• Supporting facilities and premises management activities.

• Liaising with suppliers, contractors and external partners where required.

• Ensuring staff have the resources and environments they need to deliver services effectively.

About You

We're looking for someone who can confidently lead people, manage performance and maintain oversight of multiple projects and priorities.

You will be:

• An experienced manager with a proven ability to lead and motivate teams.

• Highly organised and able to manage competing demands.

• Comfortable analysing performance information and identifying emerging trends.

• Skilled at building positive working relationships.

• Confident in handling difficult conversations and performance issues.

• Proactive, resilient and solutions-focused.

• Able to balance attention to detail with a focus on the bigger picture.

• Committed to delivering excellent services and positive outcomes.

Essential Experience

• Staff supervision and line management.

• Performance management and staff development.

• Project, contract or service delivery oversight.

• Monitoring targets, KPIs and organisational performance.

• Producing management reports and analysing performance data.

• Coordinating operational activity across teams or services.

Desirable Experience

• Working within the advice, charity, public or voluntary sector.

• Knowledge of funded projects and commissioned services.

• Experience supporting multi-site service delivery.

• Understanding of quality standards, compliance and service improvement frameworks.

Why Join Us?

This is a unique opportunity to shape a newly created management role and make a significant contribution to the future success of Citizens Advice Doncaster Borough.

You'll have the opportunity to:

• Influence how services are delivered across the organisation.

• Lead and develop talented teams.

• Drive improvements and innovation.

• Support the successful delivery of important community projects.

• Work as part of an ambitious and supportive leadership team.

• Make a genuine difference to the lives of local people.

About Citizens Advice Doncaster Borough

Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to thousands of people each year. Through a range of funded services and community partnerships, we help people overcome challenges, improve their financial wellbeing and find a way forward. Our work continues to grow, and we're committed to delivering accessible, high-quality services that meet the changing needs of local communities

Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.