Client service manager jobs in Woolwich, greater london

About the role:

People need more than a service that opens the door — they need a team that can stay alongside them when trust is low, risk is high and change takes time.

At Single Homeless Project (SHP), our Lewisham Vulnerable Adults Accommodation Service (LVAAS) provides safe accommodation and specialist support for adults experiencing multiple disadvantage, including rough sleeping, mental ill-health, substance use, offending, street activity, antisocial behaviour and exclusion from essential services. As Team Manager, you will play a key role in helping the service remain steady, responsive and ambitious for people who may have been let down by systems before.

Working closely with the Service Manager, you will support the day to day leadership of the service, guiding frontline staff, volunteers and peer mentors to deliver support that is trauma-informed, strengths-based and focused on recovery, safety and move on. You will help maintain clear standards across safeguarding, risk, housing management, support planning, partnership working and service performance, while creating a team culture where staff feel equipped, accountable and able to do challenging work well.

This is a varied and purposeful leadership role, with space to shape practice, strengthen partnerships across the Lewisham pathway and contribute to continuous service improvement. In return, SHP will support you to develop your leadership, deepen your practice knowledge and grow within an organisation committed to ending homelessness and creating lasting change.

About you:

• You bring experience of leading, supervising or coordinating staff in supported housing, homelessness, health, social care or a similarly complex frontline setting.
• You understand that people’s lives do not fit neatly into boxes, and you are confident supporting teams to work with trauma, mental ill-health, substance use, rough sleeping, offending and complex risk.
• You lead with both heart and backbone — able to support, coach and encourage staff while holding clear standards around safeguarding, housing management, recording and service delivery.
• You can stay calm and purposeful when situations escalate, helping others think clearly, respond safely and keep the person at the centre of the work.
• You know that no service can do this work alone, and you are confident building strong relationships with partners, commissioners, statutory services and community organisations to create better routes forward for clients.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Wednesday 15th July at midnight

Interview date: Thursday 23rd July online via Microsoft Teams

Please note there will be a second stage interview in service in Lewisham for suitable candidates

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Newham. You will be based in one of NHS mental health treatment teams in Plaistow and East Ham areas, working 35 hours per week. IPS services at Working Well Trust have been awarded the IPS Grow quality mark and adhere closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  

You will spend up to 65% of your week working in the community of Newham to provide localised support to residents of the Borough.

You will also be working to contract targets whilst maintaining a high-quality service. 

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £33,000 per year
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a growing, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid for mandatory travel during work hours.
• Flexible, paid Wellbeing Hour every fortnight (FTE) ​

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.​

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. 

Start your application today and take the next step in a rewarding career. 

Closing date: Tuesday 14th July 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.

First stage interviews (telephone): 20th - 24th July 2026

Final Stage interviews: 29th- 30th July in person in Stratford.

The Counselling Coordinator role is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub. This role will shape the Wellbeing Hub's provision to Black communities, expanding equitable access to culturally-appropriate support. The main working site is a community centre in Southwark.

As Coordinator, you will provide initial clinical assessments to prospective service users and coordinate a small pool of Trainee Counsellors, expanding future access to Black-led counselling. You'll line manage an Administrator who is responsible for scheduling and other practical elements of the service. You'll also work closely in partnership with Black Psychotherapy to deliver relevant, de-colonial approaches.

We are seeking a qualified therapist who is passionate about improving Black people's access to early mental health support. Relationships and partnership working is vital, so you should be able to work independently but collaboratively, to be proactive and show initiative. 

The role will involve:

• Undertaking skilled assessments of client needs and risks, taking into account the nature and complexity of presenting needs and suitability for short-term therapeutic work
• Recruiting and training volunteer Counsellors, ensuring trauma-informed work integrating spirituality and cultural values, using creative therapeutic modalities, and maintaining therapeutic relationships that honour diverse healing approaches
• Contributing to the development and continuous improvement of the service, bringing recommendations to support the SWH's inclusivity and best practice

This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience as a part of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Tuesday 30th June (11:59pm)

Likely interview date: Thursday 9th July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

About the role:

Housing First changes what is possible for people who have been shut out, moved on and let down for too long.

Single Homeless Project's (SHP’s) Camden Housing First service is expanding, and we’re looking for a passionate and skilled Project Worker to join an innovative team supporting people with long histories of rough sleeping, multiple exclusion and co-occurring needs. This includes a new and important focus on supporting couples who have been rough sleeping and will be accommodated separately in their own self-contained flats, while receiving intensive, relational and trauma-informed support.

Based from King’s Cross, you’ll work across the community and in people’s homes, carrying a small caseload so you can offer flexible, persistent and person-centred support that is shaped around each person’s strengths, safety, needs and goals. You’ll build trust with people who may have had difficult experiences of services, working at their pace while keeping a strong focus on housing sustainment, wellbeing, risk, choice and recovery.

You won’t be doing this work alone. You’ll be part of a multidisciplinary team and will work closely with statutory services, housing partners and specialist colleagues including health, psychology, Solace, occupational therapy and perpetrator support. With safety at the heart of the work, you’ll play a key role in supporting people where relationships, trauma, exploitation, abuse or external risk may be part of their lives. At SHP, you’ll also have access to learning, reflective practice and development opportunities that help you keep growing your skills while doing meaningful, complex and life-changing work.

About you:

• You have experience supporting people facing multiple disadvantage, including homelessness, trauma, mental ill health, substance use, contact with the criminal justice system or long-term exclusion from services.
• You know how to build trust with people who may be wary of services, using patience, consistency and creativity to keep people engaged without forcing change before they are ready.
• You understand the links between severe and multiple disadvantage, VAWG, coercion, abuse, exploitation and safety, and you can respond in a way that is trauma-informed, boundaried and safeguarding-focused.
• You are a confident advocate and communicator, able to work with partners, negotiate well, challenge when needed and keep the person’s voice at the centre.
• You are organised and self-sufficient in your day-to-day work, with the written, IT and recording skills needed to manage a caseload, update systems clearly and keep support plans moving.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 19th July at Midnight

Interview Date: Tuesday 28th July online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

CONTEXT

An estimated 12,000 men are raped every year and 76,000 sexually abused or assaulted. Yet just 4% of men will tell someone. Of those who do, it takes on average 26 years to do so.

Survivors UK provides specialist support to (cis and trans*) men and boys, and to non-binary people, who have been raped, sexually assaulted or abused. Our aim is to help any man, boy, or non-binary person, to have the confidence to tell someone what’s happened to them, and to know that it’s OK to seek help. When they do, we want to ensure they have access to the right support so they can deal with the impact of their experiences.

We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national website and webchat service (open till 8pm most evenings). Last year, 2,600 people contacted us via our webchat services and social media.

In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic groupwork, available till 9pm six days a week. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men and boys through the criminal justice system.

ABOUT THE ROLE

This is an exciting role at Survivors UK which combines counselling and practical support, specifically to the (circa) 150 people who refer themselves for individual counselling with us each year. You will work specifically with young people aged 13+ and people from Black, Asian and Multi-Heritage communities who have experienced sexual violence.

The people served include those with clinical mental health diagnoses, drug and alcohol dependencies, at risk of suicide, homelessness or involved in the sex industry. You will need to be a highly skilled counsellor with experience of dealing with very vulnerable clients, willing to work flexibly and on your own initiative. Importantly, you will be a compassionate person, able to blend therapeutic work with practical support and care.

Main responsibilities include:

• Provide counselling and practical support interventions to boys, men, trans people and non-binary people from the BAM community who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
• Deliver counselling interventions by phone, video calling and face-to-face with clients 13+ years old.
• With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
• An ability, interest and commitment to working and developing a therapeutic approach that is culturally attuned to Black, Asian and Multi and Dual Heritage clients.
• Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
• Support the monitoring and reporting to funders on the development and delivery of the service.

This post is subject to an enhanced DBS Clearance
 

PURPOSE

• Provide counselling and practical support interventions to boys, men and non-binary people who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
• Collaborate with clients to discover what their needs are from our service
• Support the monitoring and reporting to funders on the development and delivery of the service.

KEY OUTCOMES

• Survivors who are highly vulnerable and distressed will have access to a service that meets their needs, with improvements in their overall health and wellbeing.
• A reduction in harmful behaviours, such as less suicidal ideation, reduced drug & alcohol use, reduced incidences of self-harm.
• Survivors who are leading chaotic lifestyles report feeling more stable, better able to cope and better supported.

RESPONSIBILITIES

1. Service Delivery

• Deliver counselling interventions by phone, video calling and face-to-face
• Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
• With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
• Provide regular and timely communications with clients so that they are encouraged to remain with the service.
• Attend clinical supervision.
•  
• Liaison and Promotion
• Maintain good working relationships with other support services associated with the client.

1. Monitoring, evaluation and dissemination

• Collect and accurately record one-to-one contact data, including presenting issues, client notes, socio-economic demographics, using Survivors UK Salesforce database.
• Monitor individual client’s progress through the outcomes monitoring framework.
• Where appropriate, and within safeguarding and data protection policies, collate qualitative client stories for reporting back to funders, evidencing need and service user opinion.
• Ensure all clients are aware of and have access to the organisation’s complaints policy.

1. General Duties

• Be responsible for administrative functions associated with the role, including accurate record keeping and filing.
• Provide input and comment on the development of Survivors UK policies and procedures and ensure you follow established procedures.
• As a member of a small team, contribute to the development of new initiatives and services in response to client need.

The post-holder will be required to carry out additional duties from time to time. Such duties will be commensurate with the role.

Survivors UK is an equal opportunities employer.

PERSON SPECIFICATION

Experience and qualifications

• A BACP, UKCP or BABCP accredited counsellor, psychotherapist or CBT practitioner.
• Completed at least 3 parts of EMDR training. Potential for completion of the training to be offered with the role
• At least 2-years’ experience of working with highly vulnerable clients in a counselling and/or support service.
• Knowledge of trauma informed practice
• Demonstrable caseload management, with experience of undertaking initial counselling assessments.
• Experience of using creative approaches such as art, drama or play when working therapeutically with children and young people.
• Proven track record in helping clients who are experiencing high levels of distress and/or chaotic lifestyles, to improve their health and wellbeing.
• Efficient and accurate use of outcomes monitoring frameworks, such as CORE, Outcomes Star, or similar

Skills, knowledge and competences

• Strong understanding of the experiences, needs and impact of rape, sexual abuse or assault on (cis and trans*) men and boys, and on non-binary people
• Self-motivated and a self-starter: high level of confidence to develop and deliver a new service.
• A mature, calm and empathic manner: able to engage with clients who have challenging needs and deal with highly emotional and stressful situations.
• Strong communication skills: able to build trusting relationships and rapport with clients and interact and engage effectively with external agencies.
• Adherence to confidentiality and boundary policies and practices.
• High degree of flexibility in approach to working with clients and the wider team.
• Positive attitude and willing to contribute to developments, improvements and changes more broadly within Survivors UK.
• Competent administrator and highly organised: committed to maintaining accurate client records and reporting on performance.
• Demonstrable commitment to equal opportunities, with a non-judgemental approach to helping men, non-binary and trans people
• A commitment to pursuing professional excellence, personal development and learning.

South East London Mind has been delivering a young person’s counselling service to students at Southwark College for several years.

As a College Counsellor, you’ll provide an age-appropriate counselling service that allows the students to explore their mental health and wellbeing, along with the socioeconomic factors that impact this. You’ll manage a caseload of students, triaging new clients to the service, coordinating the waiting list and capturing data and outcome measures on a CRM database.

We are looking for someone with a professionally recognised diploma in Counselling or Psychotherapy who has experience of providing counselling to young people aged 14 upwards. As you’ll be working closely with pastoral staff on-site, an ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

The role will require you to:

• Offer age-appropriate counselling sessions, including assessments and risk assessments. Where appropriate, provide clients with information about, and signposting to, other services
• Work with teachers and pastoral staff to ensure that the students are triaged and the relevant level of care and support is offered
• Work closely with the school to raise & report any safeguarding concerns in accordance with the schools and SEL Minds Safeguarding Policies
• Liaise where appropriate with other SEL Mind staff, school/college staff or agencies including local statutory and voluntary sector professionals and organisations
• Regularly communicate with other SEL Mind college counsellors and college safeguarding team to keep abreast of key themes, issues and needs across the service and collaborate to address these
• Attend regular clinical supervision, group clinical supervision, and line management to ensure effective therapeutic interventions

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Wednesday 8th July

Likely interview date: Monday 20th July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

In this role you will get to work as part of our growing Opportunities team to invite people into the community of generous Christian givers in the UK and serve UK Churches with support services and giving needs. You will attend events, grow networks and spot new opportunities to advance our vision, mission and necessary. Where needed you will speak on behalf of Stewardship and deliver content with excellence. You will get to support the growth of Stewardship over the coming years as we identify new clients to join the ecosystem that enables Kingdom ministry to thrive all over the UK and around the world.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

· Undergoing a course of teaching or training in personal financial stewardship and giving/generosity or experiencing the benefits from personal discipleship in this area.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

Purpose of the role: 

As a Kinship Family Worker for Kinship Reach, you will deliver this online programme to families in your commissioned area. You will provide virtual one-to-one support to kinship carers and their families to help them become resilient and informed, with a strong support network to help them care for the children in their care.

Key responsibilities:

One-to-one support
Provide up to 6 one-to-one support sessions bespoke to the kinship carers and their families over a three-month intervention, working within the Kinship Reach delivery model. This may include, but is not limited to:

• Signposting or referring to relevant national and local services.
• Providing practical and emotional support to kinship carers.
• Liaising with other professionals and organisations.
• Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.
• Providing support for carers to secure grants from local and national funders.
• Set goals for change following Kinship Reach processes, in partnership with the kinship carer.
• Monitor, review and revise these goals to ensure carers are on track and goals remain relevant.

Peer group facilitation and management

Kinship delivers virtual peer support groups which carers from Kinship’s programmes can access, coordinated by Senior Kinship Family Worker(s). This role could include:

• Developing existing groups and setting up new groups as required.
• Working closely with Kinship’s peer-to-peer service where appropriate.
• Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person peer support groups.
• Planning, preparing, facilitating virtual and in-person peer support groups.
• Promoting groups in the area you are delivering in to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.

Participation

• Recruit kinship carers as volunteers to lead and support the development of virtual peer support groups.
• Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date).
• Support Kinship’s communications and engagement strategy, such as helping to provide case studies and sourcing images for newsletters and local media to promote the programme and recruit participants.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).

• Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.
• Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.
• Provide reports and information for managers about cases of concern.
• Ensure you are aware of and follow safeguarding policies and procedures risk of harm protocol.
• Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.
• Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy, risk assessment, events.

Monitoring and Evaluation

• Record attendance at virtual support groups and ensure this is reported on the Salesforce database.
• Ensure casework, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.
• Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.
• Collect case studies from your kinship carers to help demonstrate impact.
• Contribute to any reports for local authority partners as required in terms of data and case studies as required.
• Attend monitoring meetings as required.
• Engage in quality assurance processes in line with Kinship processes and policies.

Relationship and stakeholder management

• In partnership with the senior Kinship Family Worker, enable local authorities to understand the programme and pathways for how to make referrals.
• Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.
• Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.
• Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.
• Where applicable, work with local authorities and voluntary and community groups supporting kinship families.

Day Opportunities Senior Manager 

Are you ready to lead a service where people come first?

At London Ability, we believe that everyone should have the opportunity to live a full and valued life, with meaningful experiences, real choices and the right support to achieve their potential. We work in partnership with the people we support, recognising strengths, encouraging independence and always putting our clients at the heart of what we do.

Our strapline, “It’s what you can do that matters.” is more than just words on page, it’s the belief that underpins everything we do, and reflected in our values and the way we work.

Over the last 40 years, we have provided services and support for adults with Learning Disabilities, Autism and additional physical and sensory disabilities, working alongside our clients to create meaningful opportunities, encourage independence and recognise everyone’s strengths and potential.

We’re equally committed to creating a great place to work and in 2024, London Ability received national recognition from Investor in People as one of the UK’s Top 20 Employers.

We’re now looking for a passionate, positive, values-driven Day Opportunities Manager to lead one of our community-based services and help shape the next chapter of our journey.

What Makes Us Different:

Clients are at the heart of everything we do

We work to ensure that our clients are at the heart of every decision we make, with their voices helping to shape the services and opportunities we provide.

Monday to Friday working

Enjoy a healthy work-life balance with no regular evenings or weekends.

Supportive leadership

Be part of an experienced, welcoming organisation where collaboration and mutual support are valued.

Lead an established and respected service

Build on strong foundations, supporting the continued development of a well-regarded service while helping to shape its future.

A great place to work

Benefit from an Employee Assistance Programme, staff recognition awards, subsidised meals, birthday leave and our Christmas shutdown.

Well-connected location

Based in East London, with on-site parking available and excellent transport links via Leyton and Stratford.

Competitive salary and benefits

Recognising the responsibility and impact of your leadership role.

What You’ll Be Doing

As Day Opportunities Manager, you will be responsible for the day-to-day operation and management of our service, ensuring that the people we support receive high-quality, meaningful and personalised opportunities.You will lead and develop a committed team, foster a positive and inclusive culture, and ensure the service continues to evolve and grow.

As a senior manager, you will also contribute to the wider success of the organisation and provide support and deputise for colleagues when required.

What We’re Looking For

We’re looking for someone who genuinely lives our values and can inspire others to do the same.

You’ll bring:

• A passion for supporting people to live full and meaningful lives.

• Previous leadership or management experience working with adults with disabilities in day opportunities or a similar setting.

• The ability to lead, motivate and develop a dedicated team.

• Strong organisational and administrative skills.

• A proactive, positive and solution-focused approach.

• The confidence to build positive relationships with the people we support, their families and professionals.

• Knowledge of relevant legislation, safeguarding and quality standards.

Why This Role Stands Out

• Join an organisation where values aren’t just words — they shape everyday practice.

• Be genuinely supported by an experienced, welcoming and collaborative management team.

• Help create services, activities and opportunities that empower adults with disabilities to thrive and develop skills.

• Play a leading role in the future of an organisation that has been making a difference for over four decades.

Location: East London

Hours: Monday to Friday

Salary: £49,000

Closing Date: 10 July 

If you’re an inspiring leader who believes that great services are built through partnership, respect and empowerment we’d love to hear from you. 

Get in touch if you'd like an informal conversation about the role with our CEO, Helen Gore.

About The Role

Become an Apprentice Worker and use your lived experience to inspire clients throughout their recovery while gaining a qualification and working on your professional development. 

At St Mungo’s, we believe in creating opportunities for people with lived experience of homelessness, substance use, mental health challenges, involvement with the criminal justice system, and/or recovery services. Our Apprenticeship Scheme is designed to help you build a career while making a positive impact.

We have opportunities available for 18 month fixed term contracts as Client Support Apprentice Workers in our two of our services in Westminster. 

What you’ll do as an Apprentice Worker 

Working as a Client Support Apprentice Worker, you will complete practical work experience and academic learning to build the knowledge, skills and experience to work with clients in housing and homelessness sector.

As an Apprentice Worker you will:

• Work alongside colleagues, students and volunteers working together to support and empower clients to recover from homelessness and rebuild their lives.

• Gain practical experience and skills in caseload management while working in a person-centred way to support wellbeing and recovery. 

• Learn how to deliver day-to-day services while collaborating with colleagues and external partners. 

• Have opportunities to shadow experienced staff and receive on-the-job training, observing how we empower our clients to access the right support and move on. 

• Complete the practical element of your apprenticeships with meetings and event attendance as well as formal learning while completing a Level 3 Peer Worker qualification. 

• Complete on and off the job learning, shadowing and development opportunities.

• Receive support and supervision from an Apprenticeship Advisor as well as a direct line manager, every step of the way. 

Where you’ll work 

We’re excited to offer 2 Client Support Apprentice Worker opportunities, joining the team in the London Borough of Westminster in the following services: 

Westminster Atlas Team, which provides support to people experiencing street homelessness and multiple disadvantages across Westminster. The team maintains frequent contact with clients to support them into accommodation, improve their wellbeing, and sustain positive outcomes. 

Westminster First Contact Team (FCT), which works on the frontline supporting people who are new to the streets. Through street outreach shifts across the borough, the team engages individuals, assesses their needs, and helps identify the most appropriate route away from homelessness.

This apprentice scheme is for people with lived experience.

Our Apprentice scheme is specifically designed for people with lived experience, and we can only offer places to the people the programme is designed for. 

You may have personally experienced homelessness (spent time sleeping rough, or lived in a hostel, refuge or supported accommodation), you may have experienced domestic abuse, mental health struggles, substance misuse problems or had contact with the criminal justice system and have used recovery services as a result. 

We’re looking for people with a genuine motivation to build a career supporting vulnerable adults, who can bring: 

• Learning and reflections gained through lived experience and recovery.

• Ability to demonstrate how personal lived experience has shaped your approach to support and wellbeing.

• Good communication and listening skills, empathy, and a genuine desire to make a difference.

• Some experience through volunteering or working in a similar setting.

• Basic admin and IT skills and a proactive attitude towards learning.

If this sounds like you, we’d love you to apply. If you’re still unsure why not get in touch with the team who can have a chat and answer your questions.

Visit our website for more information about the scheme.   

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 1st July 2026 

Interview and assessments: 15th & 16th July 2026 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• A full-time, paid role (37.5 hours per week) for 18 months.
• A comprehensive training programme.
• A dedicated team to support and empower you.
• Excellent development and growth opportunities
• A diverse and inclusive workplace
• Great pay and other benefits

Join the fight for mental health!

Everyone deserves the help and respect they need to recover. At West London Mind, we listen, support recovery, fight stigma, and work with partners to take action on mental health. 

Job Purpose

We are seeking an experienced mental health manager to join our exciting new project, working with those engaging in gambling harms behaviours and affected others. The role will include overseeing various workstreams to the service, including: crisis de-escalation, casework, psychoeducation workshops and facilitating a space for peer-led activities. You will have a small team of support workers and volunteers to manage.

Your role as a team manager will be to directly support a team of support workers and volunteers in all areas of the service. You will aid in de-escalating those in a state of crisis which is exacerbated or influenced by gambling related behaviours. You will be expected to manage crises and your team, within a drop-in model. You will be expected to hold your own caseload of clients, providing 1:1 bespoke advice surrounding gambling and mental health support. In addition, you will aid in overseeing peer-led psychoeducation groups addressing root causes of gambling and a safe environment for loved ones to build meaningful peer connections. We are seeking autonomous, creative individuals with experiences of working with behaviours around addiction and direct management responsibilities.
 

Key Responsibilities

• Lead and empower a team of varied personalities and skills
• Work closely with senior managers, stakeholders including commissioners
• De-escalate immediate mental health crises
• Co-produce and facilitate various psychoeducation workshops
• Hold your own caseload of clients; providing advice and support on various matters eg financial management, debt, housing and other social issues pertaining to gambling behaviours
• Work autonomously and proactively
• Co-produce and hold a safe environment for peer-led activities
• Engage in extensive outreach across the borough of Hounslow
• Work within an integrative model with existing clinical pathways: collaborative working with NHS and Public Health colleagues
• Ensure all documentation is complete, accurate, and compliant with relevant legislation and guidance
• Finalise case reports, including clear outcomes of preventative measures in place
• Work collaboratively with internal teams and stakeholders to gather outstanding information
• Management of own safeguarding disclosures and incidents, in line with West London Mind Safeguarding Policy.

What we are looking for:

• Minimum of 1 year working in mental health services
• Minimum of 1 year working with those impacted by addiction
• Minimum of 1 year of line management
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Ability to work independently and deliver within the tight deadlines
• Creative and flexible approach to working with individuals
• Ability to manage sensitive information under GDPR with professionalism and confidentiality.
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations if they occur.
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Empathy and non-judgemental approach
• Good verbal and written communication skills
• Good IT skills including Word, Outlook, Salesforce, Excel and PowerPoint.

Desirable

• Full UK driving licence and car owner

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?
In this role, you will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, you will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. As the majority of our key client relationships are with local councils, we are looking for someone with knowledge of how they operate.

The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.

This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.

The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. Whilst the role is also suited for an experienced (key) account/client manager, we are looking for an individual who has experience and/or knowledge of the UK education system.

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you! We expect that the successful candidate will be able to swiftly absorb our ways of working and contribute to the ongoing growth and success of the organisation.

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Service Delivery team

   • Maintain good internal stakeholder relationships with our Service Delivery team to ensure client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely within the Partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to the the Partnerships Director on accounts, Tenders, Bids, client meetings on a regular basis.

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data. 

4. Line Management and Support Coordination

   • Lead, mentor, and manage junior member(s) of the team focused on bid/application writing, tender management, and client-related administration.

   • Support junior member(s) in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other area leaders, to ensure strong delivery of services.

   • Contribute to, and foster strong internal working relationships to successfully delivery against strategy and objectives.. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bid applications, working closely with junior member(s) to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review bidfeedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK education sector. 

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting vulnerable and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.

Desirable:

• Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats.

• Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.

General
The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic. 

Next steps

If you feel inspired and you think you have the right motivation and experience for the role, we would love to receive your application.

Applications will be reviewed as they are received and interviews will be arranged accordingly. We reserve the right to close this application early, for example if we receive an unprecedented number of applications, so please apply promptly to ensure you are considered for this role.

Key responsibilities and duties

The Clinical Service Manager will be responsible for supporting the effective day-to-day management and development of The Maya Centre’s clinical services. Key duties will include:

• Providing clinical management across The Maya Centre’s therapeutic services and therapist teams.
• Managing the client journey from referral through to assessment and allocation.
• Overseeing referrals, triage, assessments and allocation processes for new clients.
• Acting, alongside the Clinical Director, as a senior clinical point of contact and providing case consultation where required.
• Supporting and managing therapists, including responding to clinical queries and ensuring compliance with policies and procedures.
• Undertaking clinical risk assessment and risk management as required.
• Ensuring outcome measures, including CORE, are completed and used effectively across clinical services.
• Maintaining high standards of clinical governance, record keeping, monitoring and evaluation.
• Supporting the recruitment, induction and professional development of therapists.
• Working with the Clinical Director, CEO and wider team to develop and improve The Maya Centre’s service model.
• Building positive relationships with partner agencies, community organisations, health and social care providers, funders and other stakeholders.
• Supporting consultation events, stakeholder engagement and the promotion of The Maya Centre’s services.
• Contributing to reports for trustees, funders and other audiences.
• Attending relevant meetings, including clinical team meetings, supervisors’ meetings, management meetings and CPD sessions.
• Representing The Maya Centre externally at relevant inter-agency and clinical meetings where appropriate.
• Supporting fundraising, events and wider organisational activities when required.

Person specification:

Essential

• Full membership, registration and accreditation with UKCP, BPS, BPC and/or BACP.
• A minimum of three years’ post-qualification clinical experience.
• Evidence of continuing professional development in line with relevant professional body requirements.
• Experience of working clinically with clients who have experienced childhood trauma.
• Experience of culturally sensitive clinical practice.
• Knowledge of relevant legislation and its implications for clinical practice.
• Good knowledge and experience of a broad range of psychological therapies.
• A minimum of two years’ experience of clinical service management.
• Experience of management within an organisational context.
• Experience of working in different cultural contexts.
• Excellent people management skills.
• Ability to work independently and collaboratively as part of a team.
• Ability to build and maintain positive relationships with community organisations, health and social care providers, partner agencies and funders.
• Excellent written and verbal communication skills.
• Experience of collecting and measuring clinical outcomes, including CORE.
• Good IT, numeracy and data skills, with the ability to collate and present information clearly.
• Strong organisational skills and the ability to meet deadlines.
• A strong commitment to anti-discriminatory, trauma-informed and intersectional practice.

Desirable

• Qualifications or training in therapeutic modalities beyond psychodynamic or analytic approaches.
• Experience and knowledge of using CORENET.

Equality, diversity and inclusion

Please note that this post is open to female applicants only, as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

We want our organisation to reflect the diversity of the women we serve, and we particularly welcome applications from women with lived experience of the issues we work with, and from women from Black, Asian, Minority Ethnic or Refugee communities

Our client is a dynamic, passionate charity, committed to improving the lives of children across the UK. They currently run over 100 local services that help thousands of young people who desperately need support, as well as campaigning to change laws and policies to make children’s lives both happier and safer. They are now looking to recruit a Service Manager (part-time, 21 hours) to lead the safe and effective development and delivery of a new Virtual Therapy service.

This is an exciting opportunity to work as part of a new impactful service, providing accessible digital therapeutic services to a variety of young people. As Service Manager you will initially work closely with external app developers to translate clinical and safeguarding needs into platform requirements, validating functionality through user testing, and assuring compliance, accessibility and data protection for online therapy with children and young people. Once the app is built and launched, the role will focus on setting up, scaling and running the virtual therapy programme, ensuring high-quality practice, safeguarding, accessible delivery and continuous improvement.

Please note, the first phase of this work involving the development of the product will last approximately 6 months. Subject to funding, this role will then move into the second phase of work involving the mobilisation, leadership and management of the product.

To apply for this role, you will have demonstrable experience of delivering therapeutic work with children and young people across a range of presenting issues. A relevant professional qualification (e.g., Diploma in Counselling or Psychotherapy, Psychology, Mental Health or Nursing) and registration with a relevant professional body (e.g. BACP, BABCP, UKCP or equivalent) is essential for this role. You will have project and/or service management experience within a health, social care or education setting, and will have experience of supervising and managing staff performance and practice. Experience of working as a service/product owner with software teams to deliver a regulated or digital-health platform is desirable. Overall, you will be a skilled communicator, able to work independently and passionate about driving forward new accessible therapeutic services to improve the lives of vulnerable young people.

In order to apply please initially submit your CV in the first instance (Cover Letters are not required). Should your experience be suitable, we will then be in touch to advise next steps.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

Please note, this is initially a 6 month FTC with possibility of extension due to funding. Please only apply if you are available immediately or have no more than a 1 month notice.

This is a remote role and will be part-time (21 hours per week).