Customer care manager jobs

Are you looking for a rewarding, flexible role that fits around everyday life? Passionate about positive change while helping create opportunities for young adults with Special Educational Needs and/or Disabilities. InterAct is seeking an enthusiastic, self-driven individual to support groups of young adults aged 18–25 across Essex who have Special Educational Needs and/or Disabilities (SEND).

This role focuses on empowering young people to develop independence, confidence, and meaningful social connections through personalised support and engaging community activities. Whilst seeking opportunities within local communities.

Key Responsibilities

• Create and deliver individual personal development pathways tailored to each young person’s goals, strengths, and aspirations.

• Organise and coordinate fun, innovative clubs and activities that encourage participation, social inclusion, and the development of long-term, meaningful friendships.

• Build positive relationships with families and carers to gain a deeper understanding of each individual’s achievements, skills, and support needs.

• Engage with local communities and partners to identify and promote enrichment opportunities that benefit service users.

• Support young adults to achieve meaningful outcomes by breaking down barriers, encouraging independence, and demonstrating measurable successes.

Are you a visionary leader who can help shape the next stage of our work to protect, create and restore Scotland’s woodlands?

We are looking for our next Chief Executive, someone who can lead the charity into an exciting period of growth and change.

FWS is a Scottish charity working to create a Scotland where trees and native woodlands are thriving for our wildlife, communities and climate.  Our mission is to protect, create and restore these vital habitats through knowledge, partnership and practical action.

Founded in 2012 to support innovative thinking for trees and native woodlands, we have grown into an organisation delivering practical action at scale. Today, our work stretches from city spaces to wild places — supporting farmers and landowners to create or restore native woodlands, strengthening local nurseries, building sector skills, and bringing trees into everyday landscapes across Scotland.

The organisation has grown rapidly over the past three years, and now operates as a team of seven delivering national programmes across Scotland.

About the role

This is a rare opportunity to shape a small, ambitious and high‑performing charity at a time of growth and increasing national influence.

As Chief Executive, you will report to and work closely with our Board of Trustees, providing strategic leadership and acting as the organisation’s senior representative. You will:

• Lead the delivery of our strategic plan and future direction
• Strengthen partnerships across the woodland, environmental, community and land‑use sectors
• Oversee programme delivery and organisational performance
• Support, motivate and develop our small and committed team of seven, working across programmes, fundraising and communications
• Represent Future Woodlands Scotland at senior levels across Scotland

You will bring strategic clarity, a collaborative leadership style, and the ability to build strong, trusted relationships across sectors and with funders.

Location

This role is Scotland-based, working from home with travel across Scotland to meetings. Our current team is spread across Dumfries & Galloway, Lothian, Central Scotland and Aberdeenshire.

Contract and salary

• 8% employer pension contribution
• Permanent, part‑time (3 days per week)
• £65,000–£75,000 FTE, depending on experience
• 25 days annual leave + 10 public holidays (pro rata)
• Additional annual leave increasing with length of service, up to a maximum of 10 additional days.

How to apply

Before applying, please read the Candidate Pack for full details of the role, responsibilities and the application process. You can find it on our website. 

Invitations are invited from suitably qualified people and applications should consist of a CV and covering letter. The covering letter should explain how you meet the essential skills set out in the Candidate Pack and what you would bring to Future Woodlands Scotland.

If you would like an informal chat about the role, please contact Shireen Chambers to arrange a call (details in Candidate Pack).

Key dates:

• Application deadline: Midday, Monday 16 March 2026
• Interviews: Monday, 30 March 2026, in Edinburgh in person

Financial administration

Administration of the donations inbox, liaising with current donors and prospective donors for simple queries. Ensuring good organisation of the inbox with a clear labelling system.

Draft donation acknowledgement letters for donors to acknowledge donations received.

Management of donations management system (Raisers Edge), including:

review of potential duplicate donor records

ensuring accurate documentation and declarations for Gift Aid donors

making edits and updates to donor records as and when required.Maintenance of the tracker for Raisers Edge issues to ensure these are managed and dealt with appropriately.

Follow up with donors who have expressed an interest in Gift Aid.

Liaising with the Comms team to ensure maintenance of supporters contact list.

Digital archiving of paper-based records held within the Finance Department.

Support Finance Managers with the organisation of the shared drive and the Sharepoint site.

Management of Finance policy and procedure documents library on the shared drive, ensuring these are up-to-date and accessible to staff.

Scan letters received for finance and deal with these appropriately (sharing with the relevant individual and/or filing on the shared drive).

Download bank statements on a daily basis and save on the shared drive.

Financial controls

Reconciliation of simple balance sheet accounts (e.g. petty cash, debit notes, deposit accounts) on a monthly basis.

Rconciliation of properties bank accounts and deposit accounts on a monthly basis.

Support the Finance Officer (Income) with donations collections and trips to the bank to deposit cash and cheque donations, ensuring all cheques and cash received are banked promptly and securely.

Provide assistance with the annual audit and the preparation of the statutory accounts, particularly with regard the provision of supporting documentation.

Host finance inductions for all new staff members.

Financial processing

Manage the corporate credit card process and user register, including onboarding of new users.

Issue monthly credit card statements to staff members for their expenses submissions.

Conduct first finance review of monthly credit card submissions and collate the supporting documentation submitted, ready for posting.

Collate Out of Pocket expenditure claims and conduct a first review of these before processing by the Finance Officer (Expenditure).

Support the Finance Officer (Income) with quarterly donor pledge statements process.

Post property and Victoria Hall interest, bank sweeps, and charges into Business Central.

Supporting others

Perform any other financial duties and responsibilities as assigned by the Financial Controller, Properties Finance Manager, Head of Finance and Operations.

Supporting Finance Officers (Income and Expenditure) and covering key tasks in their absence.

QUALIFICATIONS, SKILLS, KNOWLEDGE, EXPERIENCE, BEHAVIOURS, ATTRIBUTES
Qualifications

Educated to A-Levels (desirable).
 

Experience

Experience using Excel and MS Office suite.
Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios, and to address them proactively
Experience of charity accounting and knowledge of such requirements (desirable).
 

Skills

Highly organised with good administrative skills.

Good interpersonal, customer care and liaison skills with a wide range of stakeholders.

Fluent in oral and written English.

A commitment to high professional and personal standards and continuous improvement.

Strong numerate skills with acute attention to detail.

Ability to work under pressure, manage competing priorities and delivering to tight deadlines.

Knowledge

Understanding of and appreciation for ADKN’s goals, values and ethics.

Awareness of charity accounting, charity fundraising regulation and company legislation.

 Attributes

Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust.

Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age.

Behaviours
Communicates clearly and concisely; expresses complex ideas in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs.

Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.

Enterprising attitude that is quick to search out alternative solutions to needs or problems.
Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.

Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; is dedicated to AKF’s purpose and fulfilling the mission.

Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities; gives and receives timely balanced feedback.

Internal Relationships

AKF (UK) finance team

Wider AKF (UK) colleagues

External Relationships

Individual Donors

Raiser’s Edge supplier (Blackbaud)

Application Details:
Must have right to work in the UK.
 Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.

RCOG Events is entering an exciting phase of growth, expanding its education portfolio to deliver innovative, accessible, and high-quality learning opportunities for the global women’s health community. Aligned with our strategic ambitions, we are evolving our courses, skills-based workshops, and webinars to ensure they meet the needs of healthcare professionals worldwide.

To support this growth, we are seeking a Course Executive to deliver and support administration of our repeatable courses and workshops with operational excellence. This is a pivotal role, providing the opportunity to ensure every course runs smoothly, delegates and faculty are supported, and RCOG’s standards of quality and professionalism are upheld.

You will combine operational expertise with strong organisational and communication skills, overseeing the end-to-end administration and delivery of courses, coordinating faculty and delegates, and supporting new or redeveloped courses from pilot through to repeatable delivery. Working closely with the Head of Course Development and Delivery, internal teams, and external faculty, you will ensure courses are delivered efficiently, financially sustainable, and provide a seamless learning experience.

Collaborating with stakeholders, faculty, and colleagues, you will act as a key operational contact for all aspects of course delivery, driving consistency, quality, and engagement while supporting the College’s mission to improve healthcare for women and girls worldwide.

Key Responsibilities:

• Deliver the end-to-end administration and logistics of repeatable courses and workshops, ensuring a smooth experience for delegates and faculty.

• Support the development and pilot of new or redeveloped courses, providing operational expertise and guidance.

• Coordinate faculty participation, including invitations, travel arrangements, and expenses.

• Manage course systems and data (registrations, CRM, online platforms) accurately and efficiently.

• Monitor course budgets and ensure operational decisions support financial sustainability.

• Liaise with internal teams, delegates, and faculty to resolve queries and maintain high-quality service.

• Support continuous improvement by collating feedback, reviewing processes, and implementing enhancements to the course experience.

For the full list of key responsibilities, please check the recruitment pack. 

About you

We are seeking a proactive and results-driven professional to join our events and education team. This role is ideal for someone who is organised, motivated, and eager to develop a career in events and educational courses. Whether you are a recent graduate or have prior experience in events or education, you will have the opportunity to gain hands-on experience coordinating high-quality courses and workshops that support women’s health professionals worldwide.

Requirements

• Interest in the delivery of courses, workshops, or educational programmes.

• Strong organisational and project management abilities, including planning, coordinating multiple tasks, meeting deadlines, and following procedures.

• Ability to manage relationships with a variety of stakeholders, including internal teams, faculty, delegates, and committees.

• Attention to detail, accuracy, and commitment to providing excellent customer service.

• Willingness to learn, adapt, and support continuous improvement in course delivery and operational processes.

• Proficiency in standard IT applications (e.g., Microsoft Office) and a willingness to learn new systems for registrations, CRM, and online delivery.

• Interest in healthcare, education, or professional development.

We encourage candidates from all backgrounds to apply, particularly those who are organised, enthusiastic, adaptable, resilient and motivated to contribute to the delivery of high-quality learning experiences for the global women’s health community.

Requirements: 

Please note that while experience in delivering courses, workshops, or educational programmes is desirable, we welcome applications from candidates of all backgrounds. We are particularly interested in individuals who are collaborative, motivated to make a positive impact in education, and eager to develop their skills in course delivery and administration.

If you are excited about joining the RCOG during a period of growth and transformation, with ambitious goals and a supportive, inclusive culture, we would love to hear from you. We will provide guidance and support to help you succeed, but confidence in engaging stakeholders, following operational processes, ensuring high-quality delivery, resilience and adaptability and the ability to work both independently and collaboratively while embracing new ways of working will be key to thriving in this role.

Our culture and benefits  

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes: 

• Agile and flexible working environment and free lunch onsite 

• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January 

• 10% pension contribution after probation 

• Enhanced wellbeing and family support 

• Interest-free season ticket loans after probation 

• Tailored Learning and Development and study leave 

• Affinity staff networks 

• Life assurance and income protection schemes 

• Lifestyle discounts 

For a full list of the benefits we offer, please visit our careers site. 

How to apply 

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website to download the full Job pack. 

• Applications close at 10.00am on Wednesday 18 March 2026

• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date. 

• Interviews are to be held on Friday 27 March 2026

​We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa. 

About us 

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do. 

REGIONAL ADMINISTRATOR

OASIS COMMUNITY HUB: WARNDON

PART-TIME 10 HOURS PER WEEK (0.25FTE) Mondays 8.45-2.45, 4 hours flexible.

(Post will require 1 day per month travel minimum to Birmingham)

 FIXED TERM CONTRACT UNTIL 31/01/2027

SALARY: £6,635 (0.25FTE), £26,542 for 1fte

Want to enable young people to have positive lives?

Want to be part of a supportive, dynamic, fun & quality team?

Want to make the community a better place?

Want to grow in confidence and hope?

Our Youth and Community team based at Oasis Community Hub: Warndon are looking for a special, talented, and adaptable Regional Administrator, to help us strengthen and sustain our range of community and targeted youth programmes across Warndon and the Midlands region, through offering administration assistance and social media support.  You will work alongside our Hub Leader to:

· complete a range of administration tasks to support the smooth running of the local hub projects

· Promote Community Hubs through various social media platforms

· Support the team with the implementation and effective use of the EVIDE data management system.

· Assist the regional director with administrative tasks as required

· Record all activity on our data management system.

· Promote and safeguard the welfare of children and young people you come into contact with.

· Actively engage in the learning and professional development courses provided as part of this employment.

We are looking for individuals who have:

· A relevant qualification in Administration/ Marketing and/or significant experience.

· Experience of working alongside other statutory and voluntary organisations.

· Knowledge of safeguarding practices with young people.

If you are enthusiastic about making a positive impact in our Oasis Midland’s communities, we invite you to be part of our journey. Apply now and help us create a brighter future together!  As part of the package, Oasis offers:

· Flexible working where possible with family friendly policies.

· A non-contributory pension scheme, currently offering 7% employer contribution.

· Training and professional development opportunities.

To apply, email your CV including a Supporting Statement. Your Supporting Statement should be no more than two A4 pages and must address the following question:

· Please expand on your CV to tell us about relevant skills, experience and qualifications you have, that relate to the job description and person specification.

Completed applications should be returned by Midday Thursday 19th March  2025

Interviews will take place at Oasis Community Hub Warndon on Monday 23rd March 2025

If you want an informal chat about this role and Oasis Community Hub Warndon in general, get in touch with us via the Oasis Charity Job Website.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK. supports Equal Opportunities. Registered Charity No. 1189489

We are seeking a Philanthropy Officer to support our Major Giving programme, working with trusts, foundations, statutory funders and high-net-worth individuals to grow income and build strong, long-term relationships.

You will research funding opportunities, prepare high-quality grant applications and proposals, manage funder relationships and deliver effective stewardship and impact reporting. You’ll also support donor communications, campaigns, and Major Giving events, while maintaining accurate records using Salesforce.

This is an exciting opportunity for someone who is organised, proactive and motivated by purpose, with a passion for building partnerships that enable meaningful change.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for a Societies Development Coordinator to provide accurate, consistent and innovative support to the 400+ clubs and societies, committees and volunteers. They will support the delivery of a variety of student led events and activities, empowering and enabling student leaders. This role will put students’ experience at the forefront of everything we do, focusing on providing excellent management of stakeholder relationships, problem solving and risk management with student activities.

Do you have experience in organising and managing a variety of events; or enabling volunteers to deliver events? Do you have Knowledge and understanding of student activities programmes including clubs, societies and volunteering? 

If the answer is yes, then we want to hear from you.

Our ideal candidate will have the ability to manage conflicting priorities and busy workload, excellent interpersonal skills and the ability to work with a diverse range of people and be committed to working in a democratic and student led environment.

Grade: 5

Hours: 37.5 hours per week

Position type: Full time, fixed term for two years (flexible working would be considered)

Responsible to: Head of Philanthropy and Partnerships

Direct reports: Philanthropy and Partnerships Assistant

Location: Remote (UK only) or based in our HQ in Truro (Hybrid) - occasional travel within the UK will be required.

ROLE PURPOSE:

This diverse and dynamic role sits at the heart of ShelterBox's high-performing Philanthropy & Partnerships team. You will provide the creative, analytical and operational backbone that enables the team to secure the funding needed to reach more people affected by disaster, conflict and climate change.

Your work will empower fundraisers to identify and build meaningful relationships with major donors, corporates and grant-making partners, and to deliver exceptional experiences for these supporters. You'll be the creative force behind how we bring people closer to ShelterBox's work - producing powerful impact reporting, compelling stories and other high-quality materials that ensure our funders feel informed, engaged and excited about the difference they make.

You'll form strong working relationships with colleagues across ShelterBox, particularly within our International Programmes and Brand & Content teams, immersing yourself in our work and transforming complex information into engaging, creative materials for a variety of audiences.

Alongside the Philanthropy & Partnerships Assistant (line managed by this post), you will form the team's vital engine room - together you'll strengthen systems and insight that make our fundraising effective, leading on prospect research, pipeline tools and CRM best practice.

WHO ARE WE LOOKING FOR?

This is an ideal opportunity for someone creative, collaborative, organised and curious. We're seeking a proactive and thoughtful team player who:

• Is a strong writer and communicator who enjoys crafting compelling narratives

• Is highly organised, able to juggle multiple projects and maintain excellent attention to detail

• Is collaborative, and enjoys working with colleagues across a variety of teams disciplines

• Is creative and confident generating fresh ideas for engaging supporters

• Enjoys research, information-gathering and problem-solving

• Has an interest in systems, data and processes and how they improve how a team works

• Is excited to support others, including through line management

Experience in a fundraising environment is helpful but not required - this is more about skills, mindset and creativity than fundraising experience.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Stewardship & Supporter Experience

• Bring ShelterBox's work to life - develop a range of compelling assets and materials to engage and inspire high-level supporters, showcasing our impact.

• Work collaboratively to write and design high-quality, compelling reports tailored in style and content to suit a range of audiences.

• Work closely with the Philanthropy & Partnerships team to ensure gold standard stewardship for ShelterBox's donors: driving creative, unique and inspiring ideas for tailored stewardship touchpoints throughout the year.

• Own the Philanthropy & Partnerships stewardship calendar, and co-ordinate with fundraisers across the global ShelterBox network to share resources.

• Support with the delivery of Philanthropy & Partnerships stewardship and cultivation events.

• Support with preparations for, and delivery of, emergency fundraising activity in response to major disasters.

• Work with fundraisers to ensure stewardship activity is planned and tracked on the CRM (Microsoft Dynamics), enabling clear reporting on engagement efforts.
  

Research, Pipeline & Insight

• Conduct prospect research, screening and network mapping to support the development of a healthy pipeline.

• Maintain effective moves management tools and dashboards to help fundraisers understand progress and opportunities.

• Support due-diligence checks and risk assessments on prospective partners and funders.

• Monitor sector trends, philanthropic behaviours and the landscape affecting high-value giving.

• Work with the Philanthropy & Partnerships Assistant to lead best-practice use of the CRM within the team, supporting data hygiene, templates, workflows and new functionality.

• Gather and analyse donor insight alongside the Insight team to help the Philanthropy & Partnerships team make data-led decisions.

• Capture lessons learned from stewardship and pipeline activities; facilitating wash-ups, knowledge sharing and continuous improvement.

Line Management & General Responsibilities

• Line manage the Philanthropy & Partnerships Assistant with care and clarity - including coaching, objective setting, workload management and professional development.

• Support cross-team project delivery related to stewardship, insight and operations.

• Represent ShelterBox positively at all times and reflect our organisational values - integrity, flexibility, participation and learning.

• Commit to safeguarding, data protection, and equity, diversity and inclusion.

• Undertake other reasonable duties as may be required.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible.

Corporate New Business Lead

Up to £42,500 (pro rated £34,000) + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey

(Flexible working options available, part-time considered)

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint an experienced fundraiser to help build income from corporate fundraising with an emphasis on securing long term and strategic partnerships.

Reporting to the Corporate and Community Fundraising Manager, you will be responsible for proactively generating significant income from five and six figure corporate partnerships by managing the new business pipeline, identifying new opportunities, building relationships and networking with key stakeholders and producing compelling applications and creative partnership proposals.

This is an excellent opportunity to build on previous experience and develop your skills in business development. Previous experience of securing high value, strategic partnerships in the third sector would be beneficial. The team has a proven track record in winning prestigious corporate partnerships which include: Macfarlanes LLP, Invesco, Knight Frank, Deutsche Bank, Nomura and high street names such as Kurt Geiger. Responsible for a third of the charity’s income the team are driven, highly motivated & results orientated.

Location: Leatherhead, Surrey.

What we’re looking for:

• A friendly, enthusiastic and experienced corporate fundraiser who achieves results through people – you are socially focused and resilient, enjoy networking and are able to quickly connect with others and build effective working relationships.
• A motivating, empathetic and persuasive communicator – you are an experienced bid writer and a confident public speaker with experience of presenting to panels or addressing large audiences
• Knowledge of different corporate fundraising initiatives, including charity of the year, cause related marketing and strategic partnerships – you understand the components of a mutually beneficial and multi-faceted partnership, and have proven experience of prospect management and winning new business.
• You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
• Confident use of MSOffice and experience of using a database – you have strong attention to detail, won’t miss a deadline and record accurate data using CRM systems.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please email your CV & covering letter to us via the link.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed.

We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

We have an exciting opportunity for a Team Leader to join the team in West Yorkshire, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Team Leader you will be ensuring the delivery of excellent services to victims in accordance with service specifications and performance targets. Supporting and effectively managing operational staff, to achieve the overall aim of supporting clients meeting the VS Service Model

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria that is available on the job description.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Salary: Grade 2 - £33,663 per annum – including £5,023 London Weighting

Location: London – Old Street

Contract: Permanent

Full time – 35 hours per week

Closing date:  Tuesday 17th March 2026 at 11.30 pm

Please note this role is being advertised as a Paralegal but on appointment the job title will be Legal Adviser.

We are looking for an enthusiastic individual with legal experience to join Shelter as a Trainee Paralegal/ Legal Adviser and help us deliver an effective service for people experiencing housing issues in London. This is an exciting opportunity to play a key part in standing up to the housing emergency.

About the Role

You will support our solicitors to maintain an active caseload, enabling our clients to enforce their housing rights while ensuring a high standard of client care. Your role will be varied and will include taking instructions and witness statements, drafting letters, making applications, providing court representation and making sure time recording income targets and professional and quality standards are met. You will work closely with the team in London Hub to continuously improve and integrate our services.

About you

You will need a good understanding of Civil Procedure Rules, be able to write reports and meet financial targets, as well as being able to provide a good standard of professional service and client care. You will have excellent communication skills, both in writing/drafting and face-to-face along with proficiency using case management systems and time recording. If you have housing law experience and Legal Aid/ CCMS this would be an advantage but is not essential. You enjoy collaborating as part of a team and are able to encourage and support colleagues to meet Shelter’s strategy.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

Our Legal team is based around England and is made up of over 100 people, delivering housing advice and litigation services for our clients. Working closely with other teams in Shelter Services, we take referrals from them including certified litigation work, controlled work and Housing Possession Court Duty Schemes.

Our London hub specialises in providing housing advice and emergency homelessness work, intensive support to families, people experiencing domestic abuse and people experiencing multiple disadvantage along with practical DIY assistance.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Your supporting statement should include responses to the 'About You' points outlined in the Job Description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered. 

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

This is an exciting opportunity to join our highly motivated and passionate team as a Finance Assistant.

Working closely with the Senior Finance Officer and Director of Finance & Resources, you’ll support the day-to-day transactional finance processes of the charity. This role focuses on accurate bookkeeping, reconciliations and financial record-keeping to ensure the smooth running of financial operations.

At Sarcoma UK, we are committed to building an inclusive and diverse workforce.

We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan

Our Values: 

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes. 

Duties and key responsibilities

Financial Administration and Bookkeeping

• Maintain up-to-date records in Sage 50.
• Import weekly transactions through Sage Bank Feeds.
• Process purchase invoices, card transactions, and payments, ensuring correct coding to nominal and departmental ledgers.
• Import bank receipts into Sage from Raiser’s Edge NXT.
• Maintain the card transaction spreadsheet and ensure receipts are collected.
• Generate sales invoices and support credit control activities.
• Assist with posting routine month-end journals as directed.
• Complete monthly bank reconciliations for review by the Senior Finance Officer.
• Work with the Database Officer to reconcile income between Sage 50, the income spreadsheet and Raiser’s Edge NXT.
• Maintain organised financial files to support monthly reporting and the year-end audit.
• Assist with tracking restricted income and expenditure as required.
• Paying cheques and cash into the bank account in a timely manner.

Support to the Finance Team

• Prepare supporting documentation for month-end and audit.
• Work under the guidance of the Senior Finance Officer to ensure transactional accuracy.
• Support continuous improvement of finance processes.

Other

• Carry out any other duties reasonably required to support effective financial management.
• Adapt to the needs of a developing organisation and undertake additional responsibilities as necessary.

Director of Healthcare Operations & Income

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Director of Healthcare Operations & Income

Hybrid 

Full Time/Permanent

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 
About Us 

This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services including our Ambulance Operations and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as SJA Volunteers, and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.  And now with a new strategy and after a review of our current structures were recruiting to a new National Head of Ambulance Operations to help take our delivery to the next level and build our services. 
 
Job Summary 

In a newly refreshed role, were looking for an outstanding individual, someone that will bring robust experience in aligned fields, is used to working in a challenging but rewarding environment, enjoys leadership and is genuinely driven by the cause of St John. 

We have huge ambition at St John to increase our income, reach and impact and as lead Director, you will hold overall responsibility and accountability for the Healthcare Operations Directorate encompassing Event Healthcare, Ambulance Operations and Community Healthcare delivery. You will drive the commercial ambition of your portfolio, shaping strategy, setting direction, and delivering against stretching targets. You’ll work closely with volunteer leaders across the organisation, forging strong partnerships that strengthen our impact and help us build new community centred healthcare provision. 

You will take the lead on our engagement with the Care Quality Commission (CQC) and key external partners, regulators, stakeholders and commissioners, including Event Customers, ICBs, Trusts and the wider NHS. Central to the role is championing innovative, high quality, patient centred services that are reliable, financially viable, effective and continuously improving. You will provide visible, motivational leadership across your directorate, embedding our HEART values and positioning our services as an employer of choice beyond the NHS. Alongside fellow leaders, you will share collective responsibility for delivering the charity’s strategic objectives, while confidently managing a significant P&L of approximately £20m+.

About You 

You will be degree‑educated (with a relevant master’s desirable), ideally hold a clinical qualification such as Registered Paramedic. You’ll bring substantial senior leadership experience in large, complex organisations, with a strong track record in delivering ambulance or health service strategies, leading in CQC‑regulated environments, and managing a commercial operation of £20m+ with full P&L accountability. You’ll have experience shaping effective policies and processes, leading large staff and volunteer teams, and delivering complex change programmes. Exceptional interpersonal, influencing and people‑centred leadership skills, underpinned by emotional intelligence and collaboration, are essential.

About the Role 

• To lead and hold overall responsibility and accountability for our major services including Event Healthcare, Ambulance Operations and Community Healthcare delivery.
• To hold overall accountability for a significant P&L and ensure adherence to plan
• To ensure that our services are patient focused, responsive, safe, effective, well led, and sustainable, and hold overall accountability for CQC leadership and the highest standards of delivery.
• To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values.
• Inspire excellence, compassion and commitment in your leadership team
• In collaboration with key colleagues, lead on the development of effective business and commercial development and marketing strategies that drive revenue surplus, enhance market share, and strengthen brand value.   
• Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams, including Events and Ambulance Operations, and the business and to ensure we meet compliance of all Healthcare Operations contracts, continually measuring and acting on customer/stakeholder feedback
• Cultivate relationships with external stakeholders, partners and customers (including key Event customers, Association of Ambulance Chief Executives (AACE), ICB’s, and NHS England), ensuring the Charity is well positioned to capitalise on potential business and funding opportunities

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. 

Database Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Database Officer

England South

£29,235 per annum (pro rata for part time)

Ref: 132REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Bristol hybrid

Contract: Permanent

ABOUT THE ROLE

Team: Fundraising and Supporter Engagement

As the Database Officer, you will take responsibility for the administration of financial transactions from various internal and external sources. You will take the lead on import processes, working with stakeholders to ensure requirements are captured, tested and reviewed. You will be involved in the implementation of integrations between the platforms we use and our supporter database, from recommendations to testing.

What You’ll Be Doing

• Managing the  BACS Direct Debit processes, from processing BACS cancellations to preparing payment requests and processing payments,  maintaining accurate  reconciliations.
• Overseeing all aspects of Gift Aid processing and ensuring accurate record‑keeping.
• Managing and improving data imports across multiple platforms, ensuring accuracy, ongoing monitoring, reconciliation, and correct income coding.
• Producing data‑integrity reports, run routine audits, investigate issues, and recommend corrective actions to stakeholders.

This role is ideal for someone who thrives on improving processes, enjoys collaborative problem‑solving, and uses SQL, Excel and Power BI to drive smarter, more efficient ways of working

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Proven experienced in working with customer relationship management (CRM) systems
• Experience of processing direct debits, financial information and importing/exporting data
• Good experience and knowledge of applicable legislation and ethical codes of practice, BACs, Gift Aid and information security principles and relevant data regulations.
• Good experience of using SQL query and Power Bi.

LIVING OUR VALUES 

At the Walk Wheel Cycle Trust, we’re a values driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 11 March 2026
• Interviews will be held via Microsoft Teams during the 24th or 25th March 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.