448 Customer service management jobs
ALDER HEY CHILDRENS CHARITY
Job title: Individual and Legacy Assistant
Salary: £26,848 - £31,439
Hours: 37.5 hours per week
Location: Mix of home working and office based (office is at Alder Hey, Liverpool). Hybrid working available.
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
About this role
This is an exciting opportunity for an Individual Giving and Legacy Assistant to join the Charity team here at Alder Hey, the UK’s busiest Children’s Hospital.
This role sits within the Individual Giving and Legacy team which includes an Individual Giving Fundraiser and a Legacy and In Memory Fundraiser. The role also works closely with colleagues across the community, marketing and finance teams to deliver supporter journeys, website content, and the smooth running of fundraising campaigns.
The post-holder supports the generation of income and delivers an excellent supporter experience. They ensure supporters and enquirers receive a prompt, warm, and appropriate response at every stage of their journey with the Alder Hey Children's Charity.
The role is responsible for maintaining accurate supporter records on the Charity's CRM system (Salesforce), helping supporter administration (including Gift Aid, tribute pages, and regular giving processes), and assisting with the coordination of legacy enquiries, pledgers, and the free Will Writing service.
Key Responsibilities will include:
Administration, Processes and Data
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Ensure supporter records are kept accurate and up to date on the charity's CRM (Salesforce).
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Complete supporter administrative processes such as tracking and take actions on the cancelation of regular donations/lottery, setting up of tribute pages, and Gift Aid administration.
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Provide administration support for the management of legacy enquirers, pledgers and actively track the progress of live legacy cases.
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Provide administration support for the management of the free Will Writing service.
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To help ensure pages on the charity’s website are kept up to date and work with the wider team to enhance those pages.
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Monitor marketing resources, such as leaflets, to ensure stock levels are maintained.
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Diary management, minute taking and meeting organisation.
Stewardship
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Deal with incoming enquires prioritising, re-directing, or responding in a timely, sensitive and appropriate manner.
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Help deliver exceptional supporter care, ensuring that everyone who responds to the Charity's campaigns and appeals receives a warm, timely and meaningful thank you, helping to build long-term relationships with Alder Hey Children's Charity.
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Process and action established supporter journey and activities across a variety of programmes.
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Support the development and enhancement of supporter journeys.
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Support the planning and delivery of all campaigns and activities, helping to inspire supporters to make a difference.
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Assist with the arrangements for events to ensure that all supporters receive outstanding stewardship to establish long term commitment to the charity.
Please see the attached Job Description and Person Specification for more information.
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.
Passion
We are passionate about what we do and inspire others.
Magic
We are creative, fun and child-led, creating special moments and going the extra mile.
Additional Information
In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
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How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
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Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification.
Closing date: Monday 19th October 2026, 12pm
Interviews will be held in person at Alder Hey on Monday 2nd November 2026
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
1. How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
2. Why do you want to work for Alder Hey?
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Case Manager will strive to make contact and work on a one to one basis with perpetrators whose victims have been identified as high risk at MARAC to pro- actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, the Case Manager will work with existing agencies in each pilot site to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. Throughout the intervention the Case Manager will work closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.
The Case Manager will be responsible over the long term for delivering outcomes, to achieve behaviour change with each service user.
Responsibilities Interagency work
· Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.
· Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.
· Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.
· Working closing with other professionals to ensure that risk management and safeguarding duties are effectively met.
· Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
· Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
· Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
· Be flexible and willing to work in all types of environments.
Case management
· Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.
· Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.
· Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.
· Attend monthly case management meeting with the Service Manager .
· Attend clinical supervision.
· Take appropriate steps to protect where there is an imminent risk to another person.
Recording and administration
· Ensure that case files and records are accurate and complete, and are kept and in compliance with Data Protection Act requirements.
· To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.
· Weekly maintenance and accurate and secure audit trail of all relevant communication.
· Comply with the data protection and information sharing protocols that Drive has agreed to.
Direct work with service users
· Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project
· Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to addressing their abusive behaviour
· Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.
· To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others
· Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.
· Develop strategies that will disrupt the continued risk posed by service users
· Undertake assessment of risk, needs and attitudes to inform the individual
service user’s intervention plan
· Ensure that risk assessment and risk management procedures are followed at all times.
· Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families.
· Work closely with the IDVAs’ supporting the partners, ex-partners and new partners, and family members of service users in management risk and developing intervention plans, as set out in the Drive Manual.
· The welfare and safety of children and young people is paramount, considered in every aspect of your work, address parenting needs where appropriate and taking action to safeguard children.
General
· Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice.
· Represent the service at local events; deliver training and presentations as required.
· Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process.
· Be confident to evidence reflective practice in all aspects of work, sharing learning and
· Be committed to reviewing individual and team practice and undertake regular training.
· Act with integrity and respect when interacting with service users, employees, agencies and individuals.
· Competent in defensible decision making, recording and being held accountable
· Show initiative in tackling issues within the service and in relation to other agencies.
· Act as a champion for the implementation of the pilot programme in your area
· Hold a full driving license, have access to a car and be able to travel across the pilot area as required.
· Partake in evening and weekend work as required.
Person Specification Experience: Essential
· Direct work with vulnerable service users
· Working within a public protection/ safeguarding multi-agency setting .e.g. Child protection, vulnerable adults, MARAC, MAPPA.
· In managing safeguarding issues and procedures.
· Writing and presenting information formally and informally, to a range of audiences.
· Working within legislative frameworks and using this application to develop, influence and encourage partnership working.
· Working within conflict management continuum.
· Evidence of keeping reliable and timely reporting and meeting deadlines
Experience: Desirable
· Work with victims and or perpetrators of domestic abuse.
· Work with service users with complex needs and/or challenging behaviour.
· Working with service users with diagnosed mental health issues
· Working with service users with substance misuse
· Work with young people aged 16-25 years.
· Of using pro-social modelling and motivational interviewing in practice.
Knowledge and Understanding:
· Have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available.
· An understanding of public protection arrangements, the provision of policing, child protection, health and social care, housing support and of multi-agency/partnership working.
· Have a good knowledge of effective ways of working/engaging with perpetrators of domestic abuse.
· Have a thorough understanding of Idva work including risk assessment, risk management and comprehensive safety planning.
· Have theoretical and procedural knowledge of other services involved in the response to domestic abuse.
· Understand multi-agency partnerships in relation to domestic abuse.
· An understanding of the Marac process at an operational level;
· Understanding of the child protection system.
Skills:
· Ability and willingness to work independently and as part of a team.
· Good relationship management with regard to multi-agency work that incorporates sensitivity, responsiveness and attention to the promotion of congruent and effective partnership working.
· IT skills, including use of Microsoft Office.
· Hold a relevant degree, a vocational qualification or equivalent experience.
· Support and guide your service users, and have excellent advisory, negotiation & persuasive skills.
· Empathy
· Have excellent conflict and crisis management skills and the ability to deal with stressful and difficult situations.
· Have excellent interpersonal skills.
· Ability to lead and facilitate discussions to achieve a positive outcome.
· Excellent networking skills and the ability to develop strong working relationships with other agencies.
· Reflection and self-awareness.
Attributes:
· Have confidence in their own ability to make decisions.
· An ability to work collaboratively as part of a team; whilst also having the initiative to work independently as necessary:
· Excellent communication skills (both written and oral).
· Belief in perpetrator behaviour change.
· A comprehensive understanding of risk.
· Range of experience in domestic abuse sector.
· Capacity to manage raw emotions including conflict, challenge and trauma.
· Proactive and self-motivated.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Friendly Trust is seeking a Financial Case Officer to join our team. This role offers an opportunity to make a tangible difference by supporting vulnerable people to manage their financial affairs and access their rights.
The postholder will manage a varied caseload, providing advice, financial administration, and ongoing support to Service Users and their families. This includes working with welfare benefits, budgeting, and acting as a DWP corporate appointee where appropriate.
Key responsibilities include:
- Delivering person-centred advice on welfare benefits, financial management, and related matters
- Managing Service Users’ day-to-day finances, including budgeting and expenditure monitoring
- Developing and reviewing individual money management plans
- Maintaining accurate records in line with legal and regulatory requirements
- Building effective relationships with Service Users, families, and partner agencies
- Ensuring compliance with relevant legislation, including the Mental Capacity Act 2005
About you
You will bring:
- Experience in social care, advocacy, or a related field
- Experience supporting disabled people, individuals with mental health needs, or vulnerable adults
- Knowledge of welfare benefits and relevant legislation
- Strong organisational, communication, and case management skills
- Experience of financial administration and record-keeping
- A full driving licence and access to a car
About us
The Friendly Trust is a Wales-based charity providing specialist advice, financial administration, and support to people who may lack capacity and those planning for the future. We are committed to promoting independence, protecting rights, and delivering high-quality, person-centred services.
What we offer
- A supportive, values-driven working environment
- Opportunities for professional development and training
- Hybrid and flexible working (subject to probation)
- Generous leave entitlement and wellbeing support
Closing date: 9am, 12th October 2026
Interviews: Week commencing 19th October 2026
Additional information
The Friendly Trust is committed to equality of opportunity and safeguarding. All appointments are subject to satisfactory references and an Enhanced DBS check.
The client requests no contact from agencies or media sales.
The Southeast Coast and London team provides a crucial link between Diabetes UK and the community. We work to improve outcomes and access to diabetes care, empower people to live better and more confident lives with diabetes and engage with diverse communities across the region to provide support and information.
The Regional Support Officer ensures the efficient operation of the regional team, supporting day to day administration and related internal and external services. You will also be the first point of contact in the region and will provide excellent customer care in providing support and information for people living with, and affected by diabetes.
The client requests no contact from agencies or media sales.
This role
We are seeking a commercially minded senior leader to establish and lead a new Life Sciences Partnership Function for the South West Secure Data Environment (SWSDE). Serving more than five million people across six Integrated Care Board areas, the SWSDE enables approved researchers to securely access and analyse health and care data to support research and innovation that benefits patients and populations.
This is an opportunity to shape how the South West works with the life sciences sector to develop research, innovation and commercial partnerships. Working across the NHS, academia and industry, you will build and lead a pipeline of partnership opportunities, taking them from initial engagement through to agreed programmes that deliver clear value for partners and the health and care system.
You will play a key role in developing the frameworks, commercial models and ways of working needed to support effective collaboration between the NHS, academia and industry, while maintaining high standards of privacy, security, ethics and public trust.
As Secure Data Environments continue to evolve across the UK, you will help define how organisations work with life sciences partners to use health data safely and responsibly to support research and innovation.
The role forms part of the SWSDE leadership and delivery model and is hosted by Health Innovation South West on behalf of the SWSDE, working closely with Health Innovation West of England and regional NHS and academic partners.
Role profile:
Key success factors
· The Senior Life Sciences Partnership Lead will lead the development and delivery of the Life Sciences Partnership Function for the SWSDE. The postholder will originate, develop and convert high impact partnerships between the SWSDE, NHS organisations and the life science sector that utilise the functionality and capability of the SWSDE safely, ethically and efficiently to deliver benefit for partners and the population of the South West region.
· The role will act as a key interface between the SWSDE and external partners, ensuring opportunities for partnership working between the SWSDE and the life science sector are translated into deliverable, governance-ready programmes that create measurable research, innovation and economic benefits. This will include providing NHS organisations involved in the SWSDE to develop effective partnership working with the life science sector, including pricing approaches, contract development and commercial operating models that enable sustainable collaboration with industry partners.
· This role reflects emerging functions being developed across other SDEs, Trusted Research Environments (TREs) and regional data innovation ecosystems, where specialist life science sector leadership expertise is required to complement technical, governance and academic routes.
· The postholder will develop commercially and operationally viable proposals for consideration through SWSDE governance. The role will not determine access to data. All projects will remain subject to feasibility assessment, information-governance requirements, demonstration of public benefit and independent Data Access Committee approval.
Responsibilities
1. Leading strategic partnership development
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Lead the development and delivery of the Life Sciences Partnership Strategy for the SWSDE, building the South West’s distinctive position as a preferred regional partner for data-enabled life science sector research and innovation partnerships.
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Build senior relationships with major life science sector organisations and develop strategic anchor partnerships capable of generating sustained partnership activity and long term income.
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Build trusted relationships with SWSDE partner organisations, including Integrated Care Boards (ICBs) and NHS providers, supporting partners to develop effective partnership working with the life science sector and the SWSDE.
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Build strategic relationships with relevant national programmes including NHS England, Health Data Research UK and wider research networks.
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Identify collaborative opportunities for Life Science Partnership Function with other SDEs and TREs.
2. Leading partnership pipeline generation
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Lead the development of a strategically aligned, high quality pipeline of revenue generating partnerships with the life science sector.
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Work with Health Innovation Networks and NHS partners to originate opportunities in collaboration with NHS partner organisations.
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Lead the management, and delivery of the partnership pipeline, ensuring effective planning and oversight to deliver agreed partnership pipeline, revenue targets and KPIs.
3. Leading partnership opportunity development and conversion
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Translate external opportunities with the life science sector into scoped programmes, studies or service offers, working with technical, IG, governance and delivery teams to assess feasibility of proposals and progress opportunities from concept to approval.
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Work with the wider SWDE team to identify and resolve barriers to partnership conversion and maintain momentum across the partnership lifecycle: Find / Receive / Develop / Secure / Deliver.
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Develop and deploy pricing models, cost recovery approaches, commercial negotiations and contracting arrangements in line with SWSDE strategy and governance frameworks.
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Support NHS organisations and SWSDE partners to develop and adopt effective and sustainable models of partnership working with the life science sector and the SWSDE, including providing expert advice on contracting mechanisms, commercial frameworks and partnership agreements.
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Work with SWSDE finance, legal, information governance and operational colleagues to develop robust partnership agreements, contractual documentation and commercial propositions that support scalable and repeatable approaches to partnership delivery.
5. Leading effective governance and assurance
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Ensure all partnership activity aligns with SafeGUARDs, information governance, ethics and NHS standards, working closely with SWSDE governance and operational leads to maintain public trust and transparency.
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Ensure commercial agreements and partnership arrangements align with SWSDE governance, NHS regulatory requirements and agreed organisational responsibilities across host organisations.
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Ensure effective communication and contribution into SWSDE governance and reporting processes.
6. Leading people and partners in a matrix management structure
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Lead the development of the Life Science Partnership Function and the associated resources and people required to ensure effective delivery of the Life Sciences Partnership Strategy.
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Work collaboratively across multiple SWSDE host organisations and stakeholders, operating effectively without direct line management where delivery is through influence and matrix leadership.
Person specification
Experience we’re looking for
· Experience leading partnership working between the NHS and life science sector.
· Track record leading commercial growth and business development.
· Experience leading commercial negotiation and contract development, contract development and partnership agreement design across complex multi-organisational environments.
· Experience operating in environments with complex and rigorous information governance and data sharing requirements.
· Understanding of the UK health, innovation and research landscape.
Desirable experience required:
· Experience leading partnership working with universities and research partners.
· Experience working with health and care data or in trusted research data environments, including NHS data policy, SafeGUARDs or data governance frameworks.
· Experience working with NHS governance structures and decision making.
Abilities and attributes
· Strategic Vision – opportunity-focused, creates new customer markets and develops new revenue streams that balance strategic ambition with attention to risk.
· Customer Orientation – builds trust, anticipates partner needs, works with agility, delivers value to partners.
· Commercial Acumen – skilled in complex negotiations, high levels of financially literacy, focused on sustainable commercial growth.
· Execution excellence – translate partnership opportunities into actionable plans that deliver measurable results, with a strong attention to detail.
· Leadership & Influence – motivates, provides clear direction and build effective working relationships in a matrix managed, partnership structured operating model.
· Communication – translates complexity into clear narrative, compelling storyteller, adapts style to target audiences.
Reporting to:
Executive Director of Innovation & Commercial Partnerships, Health Innovation South West
The client requests no contact from agencies or media sales.
Who are Guts UK Charity?
Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.
We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.
Our mission is simple: to improve the lives of millions of people affected by digestive conditions
Events & Community Fundraising Manager
We are looking for an Events and Community Fundraising Manager, who will be responsible for growing income, supporter participation and long-term engagement across our events and community fundraising programmes. You will manage and develop our existing portfolio while identifying new and innovative opportunities for sustainable growth. This is a hands-on, strategic and creative role. You will be expected to take ownership, develop new ideas, use data and insight to inform decisions, and turn opportunities into practical fundraising activity.
You will join a small and ambitious fundraising team with an established portfolio of around 30 events and a range of community fundraising activities and partnerships, generating approximately £200,000 a year. You will have the opportunity to build on this foundation, developing new fundraising products, audiences and partnerships and improving the supporter experience.
We're hoping to find an experienced events and community fundraiser who can take the lead on their own portfolio, build strong relationships and enjoys working collaboratively in a small, fast-paced charity.
Location
We have offices in London and Huddersfield, both of which are easily accessible by public transport or road. We support hybrid working but attendance in the chosen office is required for a minimum of 1 day per week.
Please see the attached detail job pack for further information and how to apply.
Our vision is of a world where digestive disorders are better understood, better treated and everyone who lives with one gets the support they need



The client requests no contact from agencies or media sales.
About This Job
The role requires a strong communicator who can translate complex information into accessible content and build trusted relationships across key stakeholder groups, particularly within the ACF. As well as a requirement to attend events across the UK to promote the charity.
Essential Skills
· GCSE English or equivalent experience
· At least two year’s experience of drafting award citations or funding applications
· Experience of working with partners, internally and externally
· Ability to extract information from people with varying powers of written expression
· Information gathering and analysis skills
· Excellent written and verbal communication skills.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
By joining the charities, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our London office.
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible).
· A caring and supportive team environment.
How to apply
Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 4th October 2026.
Interviews will be held virtually via Microsoft Teams shortly after the closing date.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up with references.
Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Later Living Community Manager
We're looking for a dedicated Later Living Community Manager to join our West London team. This is a rewarding opportunity to make a real difference by supporting residents aged 55+ to live independently in a safe, welcoming and thriving community.
You will be responsible for the day-to-day management of a Later Living community, acting as the main point of contact for residents, resolving housing and maintenance issues, promoting wellbeing and community engagement, and ensuring high standards of health, safety and compliance.
What you’ll be doing
- Deliver excellent housing management and customer service to residents.
- Support residents to maintain their independence and access appropriate services when needed.
- Manage tenancy sign-ups, resident enquiries and community communications.
- Monitor repairs, maintenance and estate services, ensuring issues are resolved promptly.
- Identify and respond appropriately to safeguarding and wellbeing concerns.
- Build strong relationships with residents, contractors, local agencies and colleagues.
- Organise community activities that promote health, wellbeing and resident engagement.
- Ensure compliance with health, safety and fire safety requirements.
- Provide cover across other West London communities when required.
What you’ll need
We're looking for someone who is:
- Experienced in housing management, residential services or supporting vulnerable adults.
- Passionate about delivering excellent customer service.
- Knowledgeable about health and safety, safeguarding and risk management.
- An effective communicator with strong relationship-building skills.
- Able to work independently, manage competing priorities and use good judgement.
- Resilient, empathetic and committed to creating positive outcomes for residents.
- Confident using Microsoft Office and case management systems.
If this sounds like the kind of meaningful work, you’d love to be part of, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role
Please read before applying:
- Peabody does not provide sponsorship as a licensed UK employer.
- Please note, an enhanced DBS check is required for this role
- Interview Date: Interviews will be held in person in West London on Wednesday 14th October
Help turn local generosity into life-changing support for people when they need it most.
At Braintree Area Foodbank, we believe no one in our community should have to face hunger or hardship alone.
We provide emergency food and practical support to individuals and families in crisis, while working towards longer-term solutions to poverty. Over recent years, we have increasingly focused on providing more in-depth support, helping people maximise their income, address the challenges they face and create the conditions to move forward.
Now, we are looking for a proactive and driven Fundraising Manager to help us build a sustainable future.
Please note that interviews will take place on the 15th of October 2026. We will be actively shortlisting and so will get in touch as soon as possible about inviting you to interview.
The role
This is an exciting opportunity to shape and grow our fundraising function. You will develop income from businesses, community organisations and individuals, building relationships that help turn local generosity into meaningful, long-term support.
You will have the freedom to identify opportunities, develop new ideas and build fundraising activity from a relatively blank slate. While we already have an established base of supporters and fundraising materials, there is significant scope to develop new relationships, improve supporter engagement and create sustainable sources of unrestricted income.
Working closely with the Charity Manager, staff and Trustees, you will play a key role in building a fundraising function capable of making a significant contribution towards the foodbank's future.
Fundraising Manager
Location: Braintree, Essex (hybrid working considered)
Contract: 2-year fixed term, part-time, 25 hours per week, with scope to increase in future
Salary: £18,000–£20,000 per year (£27,000–£30,000 FTE)
Annual Leave: 33 days including bank holidays (F.T.E)
What you'll be doing
- Developing and delivering fundraising activity across corporate, community and individual giving.
- Building relationships with local businesses and developing opportunities for partnerships, sponsorship, employee fundraising and other forms of support.
- Developing relationships with churches, schools, community groups and other local organisations.
- Growing individual giving, including encouraging one-off supporters to become regular donors.
- Identifying and approaching new supporters and proactively developing fundraising opportunities.
- Developing campaigns, appeals, newsletters and other communications that inspire people to support our work.
- Creating a structured approach to supporter stewardship, ensuring donors understand the difference their support makes.
- Building and maintaining a clear pipeline of fundraising opportunities and relationships.
- Maintaining accurate supporter records and ensuring appropriate GDPR and data protection practices.
- Monitoring fundraising activity and income, evaluating what works and reporting progress to the Charity Manager and Trustees.
- Developing and implementing an annual fundraising plan.
- Representing the foodbank at meetings, networking events and within the local community.
This job is for you if...
- You have experience in fundraising, business development, sales, income generation or another role involving securing financial support.
- You are confident building relationships and identifying new opportunities.
- You are comfortable approaching people, making the case for support and asking for financial contributions.
- You are an excellent communicator, both in person and in writing.
- You are proactive, self-motivated and enjoy working independently.
- You can turn ideas into practical action and are comfortable building something new.
- You are organised and able to manage multiple relationships, opportunities and priorities.
- You are confident using databases, spreadsheets, email and standard office software.
- You share our commitment to treating people experiencing hardship with dignity and respect.
Experience of charity fundraising, corporate partnerships, individual giving, community fundraising or supporter databases would be an advantage, but we welcome applications from people with transferable experience from other sectors.
About us
Braintree Area Foodbank is a charity founded on Christian principles. Not every member of our team is a Christian, but we share a commitment to the values that underpin our work and welcome applications from people who do the same.
We believe that all people are created equal and are committed to creating an inclusive workplace where people are treated fairly and with respect.
Why join us?
This is an opportunity to make a real difference locally while building something with long-term potential. You won't simply be maintaining an existing fundraising programme, you'll have the opportunity to shape it, grow it and help create a more sustainable future for a charity supporting thousands of people across our community.
Our mission is the prevention and relief of poverty in the Braintree District via emergency food, essentials and wrap around support
The client requests no contact from agencies or media sales.
About Hearing Dogs for Deaf People
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About the role
The New Business Manager will lead the proactive identification, cultivation, and conversion of new corporate partners. The role will be responsible for driving the development of tailored, high-impact proposals and pitches to engage relevant companies, securing strategic, multi-faceted partnerships that align with the charity’s mission and plans for growth.
Working closely with the Head of Corporate Partnerships, the post-holder will play a key role in expanding our portfolio and building a robust, diverse pipeline of high-value corporate support. The role is based in the Income Generation Directorate.
Key Responsibilities
New Business Development:
- Build a robust new business pipeline by prospecting, developing and winning new income from major, national and new corporate partners.
- Negotiate, tailor and secure a variety of different kinds of new partnerships.
- Lead on managing new business pitches including supporting and briefing senior stakeholders accompanying meetings.
- Champion initiatives, projects and events that help the team to cultivate and win new partners.
Relationship Building:
- Build strong, influential relationships with key decision-makers internally and externally.
- Represent the charity at external events, meetings, and networking opportunities to grow visibility and connections.
Strategy and Collaboration:
- Contribute to the development of the corporate new business strategy, including pipeline planning, prospect segmentation and market targeting.
- Work closely with the Case for Support Manager and the Marketing and Communications Team to produce compelling, bespoke collateral.
- Collaborate with the wider Income Generation team to ensure alignment across donor and partner strategies.
Reporting and Administration:
- Maintain accurate prospect and pipeline data on the charity’s CRM system.
- Produce regular activity reports, forecasts, and insight for the Head of Corporate Partnerships and the Senior Leadership Team.
- Ensure compliance with internal policies and ethical fundraising standards.
Skills, Knowledge and Expertise
Essential:
- Experience of building strong successful long-term corporate partnerships.
- Strong track record of securing multiple six-seven figure sums from partnerships and delivering against income targets.
- Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Excellent communication skills including diplomacy, presentation, negotiation and influencing skills.
- A demonstrable entrepreneurial approach, with strong networking and research skills.
- Highly self-motivated, proactive and comfortable working to ambitious targets.
- Strong organisational skills with attention to detail and a methodical approach to pipeline development.
Desirable:
- Experience working in a charity fundraising or high-value partnerships team.
- Familiarity with CRM systems (e.g. Raiser’s Edge, Salesforce) and fundraising best practices.
- Understanding of disability, health, or animal welfare sectors.
Benefits:
- Employee Assistance Programme
- Death in Service Payment
- Annual leave enhancements recognising long service
- Day off for your birthday
- Defined contribution group personal pension plan
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Eye care
- Hearing tests
- Learning and Development opportunities
- Discounts on merchandise at Hearing Dog gift shops
- Pet Dog Policy
Closing date: 14th October 2026.
This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
Sporting Events Administrator
The Sporting Events Team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals taking on sporting challenges and effectively managing relationships to maximise income.
As Sporting Events Administrator,you will play a significant part in contributing to a high-performing fundraising team. You will work closely with the Sporting Event Managers (SEM) and Sporting Event Officers (SEO) to drive the continued growth of the charity’s sporting event fundraising income. You will also be required to show excellent organisation and relationship-building skills to support supporters.
Please note: This role will be known internally as *Sporting Events Executive.
Key Responsibilities:
· Be the first point of contact for all Sporting Event fundraisers, providing excellent customer service, acknowledging support and increasing long-term loyalty.
· Provide effective administrative support to the Sporting Events team, including maintaining accurate records, managing inbox and telephone queries and supporting smooth event delivery.
· Provide organised administrative support to SEOs across a range of sporting events and tasks, helping to coordinate day-to-day activity and manage competing priorities.
· Fundraising data management including adding new constituents to the fundraising database (Salesforce), ensuring details are accurately recorded and maintained and that supporters are appropriately thanked.
· Ensure fundraisers and volunteers have all necessary materials for fundraising initiatives.
Event and Supporter Management
· Support the team in managing the sporting events as agreed with the Sporting Events Manager (SEM). Including recruitment of sporting places, recruitment of volunteers, communications plans, event marketing and event attendance.
· Working alongside the SEM and the SEO to manage the stewardship of all supporters.
· Build and manage relationships with prospective and current sporting fundraising supporters through prompt, helpful, professional and friendly contact.
· Proactively contact fundraisers by phone to offer encouragement, guidance and tailored support, helping those who need additional stewardship to build confidence and maximise their fundraising potential.
· Taking the opportunity to maximise income and long-term support with every fundraising supporter, suggesting ARUK fundraising products where appropriate.
· Schedule and deliver stewardship good luck calls for all portfolio sporting eventers.
· Drafting prompt, professional thank you letters and certificates to fundraising supporters.
· Managing emails sent to sporting events inbox.
Events Support
· Support in the effective delivery of sporting fundraising events for ARUK.
· May include relationship management with suppliers and logistics companies.
· Attendance of weekend events where necessary.
Knowledge, skills and experience needed:
· Experience of working in a customer service role
· Use of CRM or database systems
· Confident working with computers – good knowledge of Word, Excel, Outlook and databases
· Excellent, enthusiastic telephone manner
· Ability to build rapport and establish relationships with our supporters quickly and effectively
· Excellent written and verbal communication skills
· Excellent organisational skills
· Excellent attention to detail
· A professional and hard-working team player
· Flexibility to work occasional unsociable hours and willingness to travel independently
· Contagious enthusiasm to inspire supporters
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £24,788 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 4th October 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
As a Relationship Fundraiser, you'll support and inspire individuals raising funds for the Motor Neurone Disease (MND) Association. Through excellent supporter care, you'll help maximise fundraising income while ensuring every supporter feels valued and recognised.
We're looking for someone who enjoys building relationships and meaningful connections that encourage ongoing engagement and long-term support. Whether your background is in fundraising, sales or account management, you'll be confident achieving targets and skilled at managing competing priorities. As a Relationship Fundraiser, you'll play an important role in helping the MND Association improve care, provide support and fund research for people affected by MND.
As a Relationship Fundraiser, you'll work from home and travel across North and East Yorkshire including York, Bridlington, the Yorkshire Dales and Harrogate, building strong local connections and support fundraising activities.
Main Responsibilities
- Manage and grow relationships with fundraisers
- Provide outstanding supporter care, advice and guidance
- Support and encourage fundraisers to achieve and exceed their fundraising goals
- Identify opportunities to increase income and supporter engagement
- Maintain accurate records within the CRM system
- Ensure all funds raised are processed correctly and within agreed timescales
- Promote fundraising opportunities, local groups and relevant activities where appropriate
- Ensure all fundraising activity complies with legal requirements, best practice and internal policies
About You
- Experience in fundraising, sales or account management
- Experience coaching, supporting or motivating individuals to achieve goals
- Success achieving income or performance targets
- Excellent communication skills, both written and verbal
- Strong relationship-building skills
- An inclusive approach, with respect for diverse backgrounds and perspectives
- Resilience, flexibility and the ability to adapt to changing circumstances
- Full UK driving licence and willingness to travel across the designated region
Essential requirement: This home-based role requires regular travel to locations that are not reasonably accessible to public transport and/or travel between locations within working hours. Applicants must therefore hold a current valid driving licence and have access to a suitable vehicle for business use. This is an essential requirement of the role due to the nature and location of the work. The MND Association will consider reasonable adjustments for disabled applicants in accordance with the Equality Act 2010.
Further information about working for the MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Battersea is entering an exciting phase of innovation and transformation during this second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth to achieve our organisational goals.
This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.
Main purpose of the role:
The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers.
The key purpose of this Philanthropy Manager is to meet both financial and strategic KPIs, by managing a portfolio of key individual relationships and cultivating lapsed and colder prospects to support the long-term health of the Philanthropy portfolio. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up their networks and introduce new major donors to Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
- We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 27th September 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s):
First round (online, via MS teams): 5th/6th/7th October 2026
Second round (in person, with task): 13th/14th October 2026
For more information about the role, please download our Recruitment pack.
To apply for the role, please click the "Apply" button.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Supported Housing Services Manager
Location: Luton, Bedfordshire
Salary: £40,000 - £42,000
Permanent | Full-time
We are working with a well-established not-for-profit housing association to recruit a Hostel Services Manager to lead the effective delivery and development of its supported accommodation services across Luton.
This is a key management position with responsibility for ensuring customers receive safe, secure and high-quality accommodation alongside effective, person-centred support.
The Opportunity
This is an excellent opportunity for an experienced Hostel Services Manager, Supported Housing Manager or Housing Services Manager to take ownership of a key service, lead a dedicated team and help shape the future delivery of supported accommodation.If you are looking for a role where you can make a genuine difference to customers while driving operational performance and service improvement, we would be keen to hear from you.
The Role
As Supported Housing Services Manager, you will:
- Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches.
- Have overall oversight of the safe, secure and effective management of supported accommodation.
- Promote a trauma-informed and psychologically informed approach across the service.
- Set clear objectives and performance measures, driving accountability and continuous improvement.
- Monitor key performance indicators including voids, rent collection, arrears, customer satisfaction and tenancy sustainment.
- Ensure safeguarding concerns, complaints and operational risks are managed effectively.
- Maintain high standards of housing management, support delivery, record keeping and internal auditing.
- Work closely with Finance, Property and Housing teams to ensure effective management of income, repairs, compliance and voids.
- Build strong relationships with local authorities, community organisations, partner agencies and external stakeholders.
- Identify opportunities for grants, tenders and service development, supporting bids and submissions where appropriate.
- Ensure services comply with relevant legislation, regulation, policies and best practice.
- Take accountability for service budgets, income management and financial performance.
- Produce regular performance reports, identifying areas for improvement and taking appropriate action.
- Contribute to the wider Homes with Support strategy and organisational objectives.
About You
We are looking for an experienced housing or supported housing professional with:
- Experience managing supported housing, hostel or similar services.
- Proven experience of leading, motivating and developing teams.
- Strong knowledge of housing management, tenancy sustainment and safeguarding.
- Experience managing budgets, KPIs, performance and operational risk.
- A good understanding of relevant housing legislation, regulation and best practice.
- Experience working with local authorities and external support agencies.
- Excellent written and verbal communication skills.
- A proactive, organised and solutions-focused approach.
- Resilience and the ability to manage complex and challenging situations.
- A genuine commitment to delivering excellent customer service and positive outcomes.
Apply
If you're an ambitious housing profesisonal looking to make a lasting impact within a values-driven housing association, we'd love to hear from you.
For a confidential discussion and further information, please contact [email protected]
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At The Royal Marsden Cancer Charity, accurate, accessible and well-managed data underpins everything from supporter stewardship to the delivery of ambitious fundraising campaigns. We are looking for a proactive and solutions-focused Senior Database Officer to help colleagues get the best from our fundraising CRM, strengthen data quality and support our ongoing transition to Raiser’s Edge NXT.
This is an exciting opportunity to join a collaborative Data and Fundraising Operations team at a time of significant growth. You will combine technical database work with stakeholder support, training and process improvement, helping colleagues use our systems confidently and effectively.
You do not need to know every system we use from day one. If you have strong data manipulation skills, enjoy solving complex problems and can quickly develop expertise in new technology, we would love to hear from you.
What makes this opportunity different
This role offers more than traditional database administration.
Our Data and Fundraising Operations team acts as the technical lead for many of the Charity’s systems and technical projects. Alongside developing your knowledge of Raiser’s Edge NXT, you’ll have opportunities to broaden your experience across Excel, Access, SharePoint, APIs, data integrations, reporting, automation and system implementation.
You’ll be joining a collaborative and supportive team where you can deepen your CRM expertise while developing a broader understanding of data, systems and digital processes within fundraising.
What you’ll be doing
You’ll help colleagues across the Charity get the best from our fundraising CRM and data by:
- Providing day-to-day support and troubleshooting for Raiser’s Edge NXT users
- Supporting fundraising teams as they move from Raiser’s Edge 7 to NXT
- Delivering clear training, guidance and practical support to CRM users
- Managing data imports, cleansing, audits and database administration
- Monitoring data quality and improving how supporter information is recorded
- Working with stakeholders to understand their needs and improve systems and processes
About you
You may already be working as a Database Officer, CRM Officer or charity data specialist and be ready to take the next step in your career.
You’re curious, proactive and solutions-focused. You enjoy investigating data and system issues, working with complex datasets and finding practical ways to improve processes. Just as importantly, you enjoy working with people and can explain technical information clearly to colleagues with different levels of confidence and experience.
You’ll bring:
- Proven ability to learn new systems quickly and develop advanced knowledge
- Strong data manipulation skills using Excel, Access or comparable tools
- Highly developed problem-solving skills
- The ability to investigate data or system issues methodically
- Experience managing several stakeholders and competing requirements
- The ability to draw out requirements and translate them into practical improvements
- Strong communication skills and the ability to explain technical information clearly
- A proactive approach and a high level of initiative
It would be helpful, but not essential, if you have
- Experience of working within a charity
- Advanced knowledge of Raiser’s Edge 7 or Raiser’s Edge NXT
- Experience using ImportOmatic or a similar data import tool
- Experience designing and delivering systems training
- Experience creating user guidance or process documentation
- Experience supporting CRM adoption or system change
Benefits:
- Hybrid working, with approximately 40% of your time in the office and 60% working from home each month
- 27 days’ annual leave plus bank holidays, rising to 29 days after five years
- A contributory pension scheme with employer contributions of up to 6%
- Life insurance for eligible pension scheme members
- Enhanced maternity and adoption leave and pay
- Employee assistance and confidential counselling services
- Flexible working options
- Subsidised on-site canteens
- A bright, modern Chelsea office close to South Kensington station
- The technology and equipment needed to work effectively from home
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.




