Customer support jobs

About Spear

We launched the award-winning Spear Programme over 20 years ago, and there are now 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in the workplace.

Spear operates a joint venture model with churches across the UK to run our Spear Centres. Some Centres operate in collaboration with independent charitable trusts, while others are run directly with the local church (both referred to below as ‘Spear Church Partners’ or ‘Church Partners’).

About the role

We’re looking for a new Church Partnerships Manager to join us for this northern based role, with travel across the region.

This is an exciting opportunity to play a key role in driving national growth by developing and nurturing partnerships with churches across the North of England. You will be at the forefront of developing new relationships with potential early-stage partners, inspiring churches to engage with our mission, and supporting them through the pipeline, and helping to establish a diverse and thriving network of church partnerships.

We are looking for a confident relationship-builder who can engage and influence a wide range of stakeholders, particularly church leaders, and who is comfortable working in a dynamic and evolving environment.

Key information:

• Salary: £37,000
• Location: Remote with once a month travel to London for team meetings and regular travel in the North of England
• Full-time, 12-14month Fixed Term Contract, with the possibility of extension
• Closing date: We interview on a rolling basis and will close the role early if we find the right candidate

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
• Strong leadership ability with the confidence to make effective decisions
• Outstanding people skills and emotional intelligence, capable of quickly winning trust and confidence, as well as network, influence and negotiate with church leaders and a range of audiences, internally and externally
• An understanding of the needs and workings of churches and their leaders, and the ability to innovate, build our growth strategy and generate new partnerships
• An excellent communicator (both written and verbal)
• Excellent initiative and a self-starter, with the ability to operate flexibly in a changing and dynamic environment and in response to the support needs of each partner
• Strong organisational skills including the ability to establish appropriate processes and structures and to manage multiple priorities to meet targets and deadlines
• Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information
• Microsoft Word, Outlook, Excel and PowerPoint competent and experience of/ability to use databases

Create inspiring events that bring communities together

At Trinity Hospice, we provide compassionate care and support to thousands of patients and families across Blackpool, Fylde and Wyre each year. Our work is made possible by the incredible support of our community, and our events play a vital role in bringing people together, raising funds and building lasting connections.

We are now looking for an enthusiastic and organised Events Fundraiser to join our Fundraising and Communications Team for a two-year contract. This is an exciting opportunity to play a key role in delivering a diverse and engaging programme of events at a pivotal time for the charity, as we build towards our next large-scale art trail in 2028 following the success of Elmer’s Big Parade Blackpool. 

In this role, you will support the development, planning and delivery of a wide range of fundraising events across the Fylde coast. You will take ownership of key events within the portfolio, managing everything from initial planning and promotion through to on-the-day delivery and post-event evaluation. Your work will ensure that every event is safe, well organised and provides an exceptional experience for participants and supporters.

You will play an important role in engaging and supporting participants throughout their journey, helping them feel motivated, valued and connected to Trinity Hospice. Working closely with colleagues across fundraising, marketing and communications, you will help deliver compelling campaigns that drive participation and maximise income. You will also use data and insight to monitor performance, evaluate success and identify opportunities to improve and grow the events programme.

We are looking for someone with experience delivering mass participation events, who is confident managing multiple projects and working to targets. You will be highly organised, creative and proactive, with strong communication skills and the ability to build positive relationships with colleagues, volunteers, partners and supporters.

Joining Trinity Hospice means becoming part of a supportive, collaborative team where your work has real impact. We are committed to helping our people develop and thrive, offering opportunities for learning and a range of wellbeing and staff benefits.

This is more than an events role, it is an opportunity to create meaningful experiences that inspire communities and help fund compassionate care for those who need it most.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker – Physical Health
Reference: 341
Salary: £26,000 per annum
Hours: 37.5 hours per week
Contract: 1 Year fixed term (Subject to extension)
Working base(s): Watford, Borehamwood or Hemel Hempstead

About the Service

The Community Outreach Worker plays a vital role in delivering the Physical Health Checks programme for individuals with severe mental illness (SMI). This position focuses on engaging hard-to-reach individuals, facilitating health checks in healthcare settings, community settings, and supporting follow-up care to enhance physical health outcomes. The post holder will collaborate with health professionals and stakeholders to reduce health inequalities and promote recovery

About the Role

The role ensures that individuals with severe mental illness receive timely and effective physical health checks, overcoming barriers to engagement and supporting continuity of care. The post holder will provide proactive outreach to improve health outcomes, promote engagement with primary care and support individuals to access and sustain appropriate health and community-based support.

The post holder will manage their workload independently, maintain accurate documentation, and ensure high standards of service delivery. They will also contribute to monitoring and reporting to support the success and sustainability of the Physical Health Checks programme.

Key Responsibilities

• Support the delivery of the Physical Health Checks programme
• Target and engage individuals on GP mental health registers who are difficult to reach
• Deliver physical health checks in healthcare and community settings, supported accommodation, day centres, and through home visits
• Follow up on health check results and liaise with GPs and social prescribers for onward referrals
• Support clients to access follow-up appointments and ongoing physical health treatment
• Provide one-to-one support tailored to individual needs (in person, via telephone, or email)
• Signpost and assist access to relevant health and wellbeing services
• Facilitate effective liaison between families and professionals, including GPs
• Hold a caseload of clients with SMI, delivering support through home visits and community-based interventions
• Monitor and review the safety and wellbeing of clients on a regular basis
• Maintain accurate documentation including participant notes and data required for monitoring and reporting
• Actively promote the service through GP practice meetings, events, and outreach activities
• Build and maintain effective relationships with health care professionals and community partners to support referrals
• Collect feedback from participants to improve service quality
• Encourage and support clients to access volunteering opportunities that build skills, confidence, and community connection
• Embed a person centred and solution focused approach in all aspects of the role
• To remain a source of independent support for all clients

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 27th May 2026.
Interviews will be held at our Watford Wellbeing Centre on 5th June 2026.
Please note: Due to high numbers of expected applicants, we may close this advert early.

N.B. Please quote reference number 341 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Following the growth of the Income Generation team Severn Hospice is expanding.

Severn Hospice is a leading charity supporting people with incurable illness across Shropshire, Telford & Wrekin and Mid Wales. We are looking for an experienced, empathetic and relationship-focused Philanthropy Lead who wants to make a real difference by securing vital income for our caring services.

You will play a pivotal role in developing and growing our philanthropy programme by cultivating and strengthening meaningful relationships with mid- to high-net-worth donors, developing tailored engagement plans that inspire long-term support and securing significant and transformational gifts.

Being a strategic thinker, you will lead the growth of major gift income through a relationship-led approach that delivers sustainable fundraising over the long term. You will identify and develop new prospects, build a strong pipeline of supporters and confidently secure significant donations through compelling funding propositions and high-quality and personalised stewardship.

You will translate our priorities and impact into persuasive cases for support, creating bespoke supporter journeys that build trust, inspire long-term commitment, deepen engagement and connection to our cause and ensures donors feel informed, inspired and valued.

You will also be experienced in managing budgets, monitoring performance and maintaining accurate data and reporting in line with fundraising regulations and best practice.

Severn Hospice is a wonderfully rewarding place to work and if you’re dynamic, highly organised and passionate about building genuine relationships that make a lasting difference for our community, we would love you to get in touch.

Working across multiple income streams, the postholder will support the development and delivery of high-impact fundraising campaigns, compelling cases for support, and meaningful donor communications. With a strong focus on Regular Giving growth and supporter stewardship, the role plays an important part in strengthening long-term financial sustainability.

This is a proactive role requiring strong content development skills, attention to insight and performance, and the ability to contribute to continuous improvement in fundraising systems and processes.

For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.

Little Village makes a big difference to families with babies and young children living in poverty across London. Via its network of baby banks and partners such as Family Hubs, community organisations and all of London’s maternity units, the charity passes on pre-loved goods from one family to another – clothes, toys and equipment – so that many more children have the essential things they need to thrive.

Families are supported through welcoming hubs or home deliveries, and connected into a wider network of support in community settings, while Little Village also raises its voice to highlight the realities of child poverty.

Little Village is entering an exciting new phase as it approaches its 10-year milestone and prepares to launch its next strategy. QuarterFive are partneruing with Little Villag to find a Director of Fundraising, Marketing & Communications to play a central role in shaping its future – leading how the organisation grows income, strengthens its brand and amplifies its voice. Sitting on the Senior Leadership Team, you will lead a newly integrated fundraising, marketing and communications department, driving a cohesive, high-performing function and building on strong foundations to deliver a more strategic, scalable and insight-led approach.

With an income base with high potential for growth and particular strength in high-value fundraising, there is significant opportunity to grow and diversify income further, while also increasing visibility and influence at a time when public awareness of child poverty is rising.

We are looking for a strategic and hands-on leader with a track record in delivering income growth. You will be motivated by impact and excited to help drive Little Village’s next phase, strengthening long-term income and increasing its influence.

This role is home-based with regular travel to Little Village hubs across London. Core hours: 09:30-15:00. Weekly or fortnightly team and SLT meetings in London plus other meetings as needed.

As Director of Fundraising, Marketing & Communications, you will:

• Lead and deliver an integrated fundraising, marketing and communications strategy aligned to organisational priorities
• Set and achieve ambitious income targets across multiple streams, including high-value philanthropy and partnerships
• Develop a more structured, data-informed approach to fundraising, including pipelines, forecasting and performance management
• Oversee brand and communications, ensuring a clear, compelling and consistent narrative
• Build and steward relationships with major donors, partners and senior stakeholders
• Act as a senior ambassador, raising Little Village’s profile and influence
• Lead and develop a high-performing, collaborative team

Essential skills and experience:

• A strong track record of developing and delivering successful multi-stream fundraising strategies, weighted towards high value income streams including major donors, corporates, and trusts and foundations
• Proven success in securing significant and multi-year funding
• Experience leading and developing high-performing teams
• Exposure to or interest in mass fundraising
• Strong financial, forecasting and pipeline management skills
• Expertise in working with senior stakeholders/volunteers, ideally including reporting to Committees and Trustee boards
• A successful track record of involvement in launching, managing, and evaluating campaigns
• Strong understanding of brand management, digital engagement, and integrated campaigns across multiple channels
• Understanding of digital transformation, including CRM/data integration, marketing automation, and analytics
• A data-informed approach, with experience using insight and systems to drive performance
• Excellent influencing, relationship-building and storytelling skills

Desirable:

• Experience leading an integrated fundraising and communications function within a frontline charity
• Experience of using Beacon CRM
• Lived or personal experience of the issues faced by the families Little Village supports

Diversity and Inclusion:

Little Village operates in London, one of the most diverse cities in the world. The charity are working towards a goal where their team fully reflects that diversity and difference in lived experiences and strongly encourage applications from under-represented groups including: people from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ people, people with disabilities, people with lived experience of poverty either personally or through family, experience of the care system, non-graduates and first-in-family graduates. As part of their commitment to fairer recruitment, all applications will be assessed without names and any protected characteristics.

As part of our commitment to increasing representation of people from Black, Asian and Minority Ethnic backgrounds, we are piloting a Guaranteed Interview Scheme (GIS) for this role, as a new approach to make our recruitment more equitable. If you identify as Black, Asian or other Minority Ethnic backgrounds and meet the essential criteria for the role, you can choose to opt in to the GIS. We will be aiming to offer everyone who opts into the scheme and meets the essential criteria a first stage interview/ assessment. See the applicant pack for further details.

Employee benefits include:

• 25 days per year annual leave plus bank holidays (pro rata for those working fewer than 35 hours per week)
• Team members are usually given time off between Christmas and New Year, which doesn’t come off your allowance
• Pension contributions matched by 3%
• A period of sick leave at full pay regardless of length of service
• Enhanced family friendly policies including Maternity, Paternity, Shared Parental Leave and Adoption pay, with a Fertility Policy designed to support employees during fertility investigations and treatment
• Death in Service benefit (x3 annual salary)
• Employee Assistance Programme
• Rewards Gateway and Tickets for Good

This is a great opportunity to join our management team at Vauxhall City Farm, with a role combining overseeing daily café operations, events and bookings, and opportunities to develop catering and events, support income generation, and embed sustainable practices.

The role will take ownership of service standards, team development, and commercial performance, ensuring the café operates efficiently while delivering a consistently high-quality visitor experience. This role combines day to day operational leadership with longer term planning and performance management. 

Core working hours are Monday to Friday, 9am to 5pm with some evening and weekend work.

We are looking for the following attributes in candidates:

Essential:

● Minimum level 3 food hygiene and safety certification

● Personal License holder

● 2-3 years’ experience managing or supervising cafes or restaurants

● Good numeracy, literacy, and IT skills

● Excellent communication and interpersonal skills.

● Strong leadership skills with the ability to manage and motivate a team

● Ability to work independently and use initiative.

● Flexible and adaptable approach to work.

● Strong understanding of compliance requirements e.g. COSHH, HACCP, allergens etc

● Experience managing supplier relations and ordering schedules

● Commercial awareness regarding costs and performance

● Strong organisational skills with the ability to manage workloads and maintain accurate records.

● Ability to meet the physical requirements of the role.

Desirable:

● Experience operating Square POS

● Qualified first aider

● Experience working with SEN or vulnerable communities

● Experience of working in a community/ urban farm

Please apply by uploading your CV and a covering letter of more than 2-sides of A4 explaining how you meet the essential criteria on this application, and answering the following 3 questions:

1. What are your three favourite things about working in hospitality and why?
2. What things do you think distinguish a good manager from a great manager?
3. What would working at The Farm mean to you?

CLOSING DATE FOR APPLICATIONS: Friday 8th May at 12pm (we reserve the right to close to applications early).

INTERVIEW DATE: Tuesday 19th May 2026

DESIRED START DATE: On or before Monday 15th June 2026

This role is recruited under our safer recruitment policy, and will require two satisfactory references and the succesful candidate will have to undergo an enhanced DBS check.

Vauxhall City Farm is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage all qualified applicants to apply.

This is a fantastic opportunity for a Trusts Executive to help us achieve our vision by supporting the growth of our fundraising income through brilliant cultivation and stewardship of charitable trusts and foundations that align with our cause. With support from the Philanthropy and Trusts manager, this role will focus on researching and preparing applications to new and existing trust funders, as well as providing creative reports that demonstrate the impact of their funding.

Together for Short Lives is the leading UK-wide charity for children living with serious illness, their families and the services that provide them with palliative care.

Every child deserves many moments of happiness together with their loved ones. But it's hard for them to thrive when services don't fully meet their needs, leaving parents and siblings feeling isolated and alone.

That’s why we’re here. To make sure that every family can thrive as they navigate their child's life, death, bereavement and beyond.

Together we support families to live their lives, through the ups and downs, offering practical, emotional and financial help.

Together we unite our sector by prioritising and sharing crucial research, leading guidance and standards, connecting professionals and raising vital funds for children’s hospice and palliative care services.

Together we campaign to make sure that children with serious illness and their families get the care and support they need, when and where they need it.

Supporting, uniting, campaigning, together.
We are Together for Short Lives.

This is an opportunity to

• Work with the Philanthropy and Trusts Manager to develop applications to prospective funders and work to agreed targets to achieve income growth.
• Maintain a pipeline of trusts and foundations and provide excellent stewardship and reporting, as appropriate.
• Through strategic research, identify and prioritise potential trust funders for Together for Short Lives.
• Responsibility for reporting impact to funders and ensuring funders receive meaningful updates on outcomes.

You will have

• Excellent written skills with the ability to explain, promote and present Together for Short Lives’ activities in clear, succinct and persuasive language
• Ability to design and write engaging and creative proposals.
• Excellent verbal communication skills with the ability to talk confidently to funders over the phone.

We're looking for an organised, proactive and resilient Partnership Development Manager to join our New Business Team located at our Head Office in Islington.

£35,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This postholder will play a vital role as Look Ahead works to maintain and gain service contracts aligned to our ambitious Business Development Strategy and business plan. We are looking for a dynamic individual who can work closely with operational colleagues and other teams to support every part of the business development process including partnership building, strategic positioning, service design and bid writing and management.

The shift pattern for this role is as follows: M7,T7,W7,T7,F7

Salary range of £35,000-75,000 depending on experience.

What you'll do:
Summary of Responsibilities
- Relationship Management: Building relationships with commissioners and stakeholders in supported accommodation and health in a dedicated geographic area covering all of our client groups - learning disabilities, mental health, homelessness, young people
- Commercial Business Partnering: Work with operational colleagues in designated patch to support the end-to-end business development process including contract extensions and renegotiations.
- Tender Management: Monitoring, managing, and drafting high- quality submissions, for Local Authority and Health Trusts, frameworks and Dynamic Purchasing Systems, focusing primarily on own patch but contributing to and supporting tender exercises coordinated by other members of the business development team as required.
- Strategic Positioning: Analysing evaluation criteria and advising on bid competitiveness and commercial strategies, including presenting proposed models and contract prices at internal risk panels to gain Senior Leadership approval

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- A genuine interest in housing and social care and a commitment to Look Ahead's mission
- Excellent organisational and prioritisation skills, particularly in terms of working under pressure and responding to multiple and competing demands on your time
- Imaginative and resourceful - able to contribute to the development of new ideas for services
- Good interpersonal skills with the ability to work well with internal and external contacts

What you'll bring:
Essential:
- Eligible to live and work in the UK
- Educated to degree level or equivalent work experience
- Extensive business development, fundraising or sales experience
- Experience of bid writing

Desirable:
- A qualification in social care/psychology/policy would be an advantage

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Do you want to support people with mental health issues in a moment of crisis? 

Are you calm, non-judgemental and able to work effectively with people experiencing distress? 

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you. 

Job title: Mental Health A&E Link Workers 
Reference Number: 327 (Watford) or 334 (Stevenage)
Salary: £24,336 per annum
Reports to: Crisis Services Manager
Contract length: Permanent
Working pattern: 37.5 hours per week over a 7-day rota (typically 3pm – 11pm)
Woking bases: Watford General Hospital or Lister Hospital

We have a vacancy for a Mental Health A&E Link Worker to join our team. 

About the Project 

Our A and E Link Workers help adults access alternative mental health crisis support, including our Nightlight Crisis Service. We focus on providing a calmer, quieter environment away from the hospital when it’s needed. 

Service Objectives 

The objectives of Hertfordshire Mind Network’s (HMN) A&E Liaison Service are to: 

• Improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire. 
• Increase timely access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by HMN and other third sector and statutory providers. 
• Contribute to an improvement in individual mental wellbeing. 
• Remain a source of independent support for all clients. 
• Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services, emergency services and A&E departments. 

About the Role: 

The Mental Health A&E Link worker will work closely with individuals in a mental health crisis currently in A&E, by using a person-centred approach to ensure that everyone is supported with dignity and respect. 

They will encourage and facilitate positive steps towards management of crisis and recovery; through providing emotional support, signposting and completing onward referrals into mental health support. They will work closely with A&E clinical staff, integrated discharge teams, Bounce Back, and mental health liaison teams, to proactively identify referrals into the crisis alternatives service to facilitate timely discharges from A&E. 

We offer: 

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays) 
• An additional day of leave each year for your birthday following completion of probation period. 
• Ongoing training relevant to your role. 
• An Employee Assistance Programme. 
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. 

A driving Licence with access to a car for the purpose of business use; or alternative means to travel reliably between places, outside of 9am - 5pm is essential for this role. 

Closing date for receipt of applications is 29th May 2026  
Interviews to be held on a rolling basis in our Watford office or Microsoft Teams. 
N.B. Please quote reference number 327 or 334 when completing your application for this role. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Pitsea or Colchester, covering the Essex area

Are you someone who loves connecting people to opportunities, helping them overcome barriers, and supporting them to thrive in their community? If so, we’ve got a brilliant opportunity for you as we’re looking for a Community Connector to join our Essex Outreach Support Service. 

In this role, you will work closely with Peabody’s Community Investment team to deliver our social value offer across Essex. You will help customers access employment, apprenticeships, volunteering opportunities and other local community assets. You’ll build strong relationships with local groups, organisations and networks, and engage directly with customers to design and deliver workshops that promote social inclusion, wellbeing, and meaningful occupation.

What your day might look like

• Start your day by connecting with customers, helping them identify the opportunities, skills or support they need to move forward.
• Build relationships with local community groups, employers and partners, linking customers to meaningful activities and social networks.
• Design and deliver engaging workshops that promote inclusion, confidence and wellbeing.
• Work flexibly across Essex to meet customer and community needs.

What makes this role special

You’ll be part of a service that puts people at the heart of everything. Whether you’re supporting someone to take their first steps back into work, introducing them to a local community group, or helping them build confidence through a workshop.You’ll have the chance to shape local partnerships, open doors for individuals who face exclusion, and create social value that strengthens whole communities. 

It’s a role where your creative ideas, empathy, and passion for people will shine.

What We’re Looking For

You will be

• Ambitious – for our customers, communities and colleagues.
• Caring – in how you work and communicate.
• Collaborative – working effectively with partners.
• Empowering – supporting customers to grow.
• Trusted – reliable and consistent in what you deliver.

What you’ll need

• Ability to communicate clearly and confidently with customers, staff and stakeholders.
• Strong organisational skills and the ability to prioritise with minimal supervision.
• Ability to build positive, collaborative relationships with partners and networks.
• Experience planning or facilitating group workshops or community sessions.
• Understanding of confidentiality, data protection and privacy.
• Flexibility to work across the Essex service where demand is high.
• Ability to work flexibly, including some evenings or weekends.
• Strong team‑working skills and the ability to support and be supported by colleagues.
• Experience or knowledge of handling disclosures and raising safeguarding concerns.
• Understanding of adult and child safeguarding legislation, policies and procedures.
• Budget management and tracking spend

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive

At Peabody, our values guide everything we do — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer.

Please read before applying

This is not a carer role - it’s about empowering people, not doing tasks for them. You’ll support customers to build resilience, learn new skills and take control of their lives. You must be confident working in the community and travelling independently around the Essex area.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 6th May 2026 at midnight. Interviews will be taking place in person no later than the 15th May at Pembroke House, Pitsea office. 

We are looking for an Anti Social Behaviour Officer to join our Housing Team in Bristol, to contribute to developing a safe and inclusive community for our customers.

In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour.

You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.

You'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

* Ideally, you'll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role.
* Experience of dealing with challenging behaviour and resolving conflict
* Strong communication skills with previous experience of working with customers in a demanding environment
* The ability to be self-motivated and highly organised
* Strong IT skills including MS Office
* The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

This is a hybrid role where you'll work from the comfort of your own home, the Bristol office and out with our customers.

The role is permanent, and you'll be working full time.

A basic DBS check will be completed if you are successful.

You'll need a full UK driving licence and access to your own car, as the role involves visiting customers.

Interviews will be taking place on Thursday 21st May.

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you

You can read the Job Description

One of two Outreach and Project Workers pivotal to the delivery of an exciting new Women at Risk (WaR) project which will support women at risk of rough sleeping, homelessness and exploitation. Working across key areas of Enfield and Haringey you will, through a combination of nighttime outreach and daytime service provision, be critical to supporting a coordinated response across multiple agencies already engaged in this work.

You will undertake at least twice weekly nighttime outreach, support additional services and existing outreach provision and develop a daytime offer that meets the needs of women engaged through outreach and identified as at high risk of harm and homelessness.   

You will have responsibility for a caseload of women identified through outreach, referral and presentation at ours and other services. You will provide advocacy, casework support and connection and referral into other agencies which can help them address their needs.

This is a fantastic opportunity to become part of a passionate, high performing team and support the development of a new service which is meeting identified gaps in local provision.

Hybrid / High Wycombe (a minimum of one day per week on site)

Band 4: £36,000 – £38,000 + £312 working-from-home allowance

Embrace’s Fundraising & Communications cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity.

Cluster Purpose:

The Fundraising & Communications cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content; more donors are attracted to support; and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.

Role Purpose:

As Retention & Development Manager, you’ll grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support. You will deliver excellent supporter journey experience, project managing engaging and compelling direct, and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.

What success looks like:

• Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
• Lower churn: reduced lapse rates for cash and regular givers.
• Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
• Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.

Key Responsibilities

Supporter Experience & Journeys:

• Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
• Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
• Donor-first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
• Collaborate with Content & Communications colleague to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.

Segmentation, Testing & Insight:

• Track Regular Giving – net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
• Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
• Adopt an evidence-based, test and learn approach; analyse appeals, campaign performance and share insights to drive decisions.
• Work with colleagues to build insight dashboard (e.g. churn, LTV, second gift rate, tenure, contactability) and understanding of retention.

Mid‑Value & Legacy Development:

• Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
• Develop and test legacy propositions and routes to market to grow enquiries and pledges.

Acquisition & Cross‑Sell:

• Project manage individual giving product development and testing; identify new audiences and routes to market.
• Collaborate with Webshop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.

Cross-Team Collaboration:

• Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
• Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
• Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institue of Legacy Management standards.
• Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.

Organisation-Wide Contribution:

• Model Embrace’s values of trust, respect, integrity, and compassion.
• Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
• Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.

KPIs you will own:

• Retention / churn: 12‑month retention (one off & RG), lapse rate, save‑rate on failed payments. – Value & growth: second gift rate, LTV by segment, average gift, RG net growth and tenure, mid-value upgrades, legacy enquiries. – Experience & quality: thank you – SLA, complaint rate – Data & compliance: growth in contactable base; preference completeness; data hygiene.

3/6/12‑month milestones:

• 3 months: Retention dashboard live; thank‑you refresh delivered; welcome → second‑gift test launched; RG plan drafted.
• 6 months: Lapse/reactivation plan running; retention rates improved; early LTV gains visible in key segments.
• 12 months: Reduced churn; higher second gift and upgrade rates; larger contactable supporter base; legacy pipeline growth.

Person specification

Qualifications, Experience & Knowledge:

• Educated to degree standard or equivalent (E.g. practical experience within fundraising).
• Member of Chartered Institute of Fundraising.
• Proven individual giving or CRM led retention experience in a charity, membership or subscription context.
• Hands‑on journey design and automation.
• Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn.
• Excellent written communication—able to brief compelling, impacted content and clear supporter updates.
• Practical project management; calm under pressure; collaborative and solutions focused.
• Working knowledge of GDPR/PECR and best practice supporter care.
• Experience stewarding mid-value supporters and legacy pipelines. Experience with payment recovery tools. and card update flows. Familiarity with UK charity sector metrics and fundraising codes of practice.

Personal qualities:

• Donor first mindset, inclusive and empathetic.
• Curious, evidence driven, and comfortable iterating.
• High integrity, discretion and good judgment.

Tools & systems:

• CRM Dashboards & analysis.
• Payments: Direct Debit management, card‑updater/failed‑payment recovery.
• Microsoft 365 (Teams, SharePoint, Planner), project boards.

Personal Attributes:

• Highly motivated and results driven.
• Demonstrates integrity, trust, and respect in all interactions.
• Ability to work under pressure and manage competing priorities.
• Passionate about the work of Embrace, with the ability to enthuse and engage others.
• A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.

Role requirements

Committed to the Christian mission, vision and values of the charity, either as a practising Christian or someone with a sympathy for Embrace’s mission with the Christian faith and character.

Company Overview

As a Christian development charity, we partner with Christians in the Middle East as they work to transform lives and restore the dignity of the most excluded and marginalised communities. Where there is a need – for refuge, a home, for health care, for education, for justice and human rights – we, with our partners, respond. Our goal is to contribute to a culture of human flourishing in a troubled region.

For more information and to apply, please visit our careers portal.

Closing date: 5.00pm on Tuesday, 12th May 2026.