Data insight manager jobs

Location: The role is national, managing teams in Northern Ireland, Wales and across England. You will need to be able to work at one of our BookTrust offices in London, Leeds, Belfast or Cardiff for an average of 8 days per month whilst some of these collaboration days may be worked in partner locations, at events or stakeholder meetings in any part of the country. The position will require regular travel to BookTrust office bases and to visit and engage as needed.

BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school.

Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 3 million families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.

This is a new role within the organisation and the new role holder will have a chance to shape and build the role over time.  You will be a strong leader with great people skills -experience of working with and leading teams working in geographically dispersed locations is advantageous. 

You will have a clear experience the public sector landscape with a track record of relationships building, and an understanding of the local government policy landscape. With a collaborative approach to working across interconnecting complex work areas, you will be comfortable working within a matrix style of management for your won direct reports and those of other teams. 

You may have charity or statutory setting experience, and will have the ability to set out a strategic direction for partnerships team members as well as being hands on in developing new relationships to support our work as well as being able to produce high quality written materials, analyse complex data and respond dynamically to a changing external landscape.

You will be an excellent communicator who manages up effectively and who is comfortable working across a matrixed managed team. You will have the ability to work closely with the Director of Partnerships in building relationships, and developing and delivering on strategies that support impact in our early years programmes by guiding the work of our partnerships team.  You will be working closely with key role holders such as but not confined to the Head of Partnerships Delivery, and Head of Programme for Vulnerable Children.

The Head of Partnerships Development will ensure increasingly effective pathways to families by setting out ways of working that ensure delivery teams can access these routes, influence decision makers and develop and build the right relationships for greatest impact. Along with the Director of partnerships the role holder will aim to both influence and respond to central, local and regional policy initiatives in the sector to support BookTrust’s mission to get all children reading, especially those from low income and vulnerable family backgrounds.
The role holder will ensure internal stakeholders are briefed on the local government landscape and that risks and opportunities are clearly articulated.

This work spans the organisation – from within our partnerships team to our research and impact, communications and external affairs, design and innovation, growth planning, communications, profile-raising and income generation – and requires strong collaborative working to draw on skills and capacity in all these areas. 

The role will work internally and externally to ensure the right inputs to ensure success for our scaled programmes, supporting everything from design to upskilling our team and relationship building across the local government and regional and country landscape.

To apply, please complete the application along with a copy of your CV.

Want to join us? To find out more about who we are please go to our website. 

We actively encourage applications from underrepresented groups and welcome candidates from all backgrounds and communities,

Please note that this advert may close early should we receive a high volume of suitable applications. 

Our Commitment to Diversity and Inclusivity

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.

We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team (contact details are available on our website).

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.

ABOUT THE ORGANISATION
Join one of the UK's largest and most impactful charities - an organisation delivering life-changing services across communities nationwide. With a long history of social mission, they operate at scale across community development, education, homelessness and support services.

THE ROLE
You will lead the provision of full management accounting support for a portfolio of key business areas, offering financial insight, analysis and proactive business partnering. Working closely with a Mission Management Accountant, you will help operational leaders understand performance, make informed decisions and plan effectively.

Key responsibilities include:
* Delivering management accounts, forecasts, variance analysis and commentary.
* Supporting budget holders with budgeting, planning and monthly monitoring.
* Providing financial advice, insights and training to non-finance stakeholders.
* Preparing journals, accruals, prepayments and month-end schedules.
* Supporting staffing/establishment analysis and headcount monitoring.
* Assisting income streams through invoice management.
* Producing financial modelling and strategic planning reports.
* Preparing year-end schedules and handling audit queries.

ABOUT YOU
* Significant experience in management accounting, budgeting and financial analysis within a large complex organisation.
* Fully qualified accountant - such as ACCA, ACA.
* Strong Excel and data analysis skills.
* Ability to run full month-end independently.
* Excellent communication and stakeholder engagement skills.
* Organised, proactive and solutions-focused.

Desirable experience: charity accounting, VAT/Gift Aid, KPI development, strong excel ability.

WHAT'S IN IT FOR YOU
* Hybrid working: two days per week in the London office.
* 35-hour working week with a strong work-life balance.
* Pension: Matched pension contribution
* On-site café with discounts.
* Minimum 25 days annual leave plus bank holidays and Christmas closure.

Please apply now for the opportunity to work with a large, purpose-led charity making a real difference across communities every day.

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Director of Finance and Systems

Are you a qualified accountant with experience at a senior level in a finance role?

We are looking for a Director of Finance and Systems to join the Strategy Team, responsible for shaping the organisations long-term strategy and financial sustainability.

Working for an equal opportunities employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.

Position: Director of Finance and Systems

Location: Hybrid working: two days a week in the Bolton or London offices (based in White City) combined with home-working and travel across our Youth Zone network as required.

Salary: £80,000 - £85,000 per annum

Hours: Full-time (37.5 hours/week)

Contract: Permanent

Benefits: Agile working with flexibility in working hours; 25 days annual leave plus bank holidays (rising to a maximum of 30 days); birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts.

Closing Date: 12noon on Wednesday 8 July 2026 (We may close this role early if we receive a high volume of applications, so we encourage you to apply as soon as possible.)

First stage interviews (virtual): Wednesday 15 July 2026

Second stage interviews (in-person): w/c 27 July 2026

There will also be a short, values-based phone interview between Stage 1 and 2.

About the Role

As a key member of the Executive Team, you will partner closely with the CEO and Board of Trustees to develop and deliver a financially resilient and scalable organisation, supporting both the charity’s and its growing national network of independent Youth Zone charities.

You will lead the organisation’s finance, systems and data capability ensuring strong financial stewardship, high-quality insight for decision-making, and efficient, innovative ways of working.

This is a rare opportunity to shape the financial and operational model of one of the UK’s most ambitious youth charities, with influence extending across a growing national network.

Key areas of responsibility include:

• Financial Strategy & Sustainability
• Financial Leadership & Governance
• Systems, Data & Insight
• Network Support & Influence

About You

You will be a fully qualified accountant (CCAB recognised) with strong leadership skills and the ability to develop team members to their full potential

You will have experience of

• Working at a senior level in a finance role with responsibility across the whole finance function (ideally also including responsibility for the systems function)
• Substantial financial leadership across scaling organisation or multi-entity structure spanning organisational planning, analysis and improvement, ideally a national-level charity
• Effective collaborative working with senior colleagues at Executive and Board Level

Above all, you’re motivated by purpose and excited by the opportunity to help deliver spaces that enable young people to thrive.

About the Organisation

A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. The organisation trains the amazing people that run them and offers continuing support to youth zones nationwide through a national network of independent youth charities.

It’s about opportunity.

You may have experience in areas such as Accountant, Business Account, Finance Manager, Director of Finance, Head of Finance, Finance and Systems, Director of Finance and Systems, Finance and Systems Manager, Finance and Systems Lead.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Location: London
Contract: Permanent, Full-Time
 

Are you a proactive IT professional with a passion for infrastructure, systems, and delivering reliable technology services? The ITF is seeking a Technology Infrastructure Support specialist to join our Systems, Digital and Data Department, supporting the delivery and maintenance of core IT infrastructure across our global organisation.

This is an exciting opportunity to play a key role in ensuring our technology environment is secure, efficient, and fit for purpose, supporting colleagues across an international network.

About the Role

As the Technology Infrastructure Support Specialist, you will work as part of a collaborative global IT function, supporting the organisation’s infrastructure, systems, and core technology services.  This is a hands-on role requiring a broad technical skillset and the ability to work across infrastructure, security, cloud services, end user support and project delivery.

Working in a hybrid London-based role, you will be comfortable moving between infrastructure management, security initiatives, project delivery and operational support. You will act as a technical lead for infrastructure and security related activities, provide third line support for complex issues, and work closely with colleagues and suppliers to support the delivery of IT initiatives that enhance user experience and organisational effectiveness.

Key responsibilities include:

Infrastructure & Systems Support

• Support the maintenance, monitoring, and performance of IT infrastructure, systems, and networks.
• Assist in the delivery of infrastructure upgrades, improvements, and projects.
• Troubleshoot and resolve technical issues related to systems, hardware, and connectivity.

User & Technical Support

• Provide technical support to users where required, working closely with the wider IT team to ensure seamless service delivery.
• Support the setup, configuration, and maintenance of devices and systems.

Security & Compliance

• Support IT security protocols and ensure systems are maintained in line with organisational policies and best practice.
• Assist in identifying and escalating risks, vulnerabilities, and incidents.

Collaboration & Continuous Improvement

• Work collaboratively with global IT colleagues to maintain consistent standards and processes.
• Contribute to documentation, knowledge sharing, and continuous improvement of IT services.
• Support the implementation of new technologies and tools.

About You

As a global organisation, we are seeking someone with a strong all-round technical capability and a proactive approach to problem solving. You will be adaptable, willing to take ownership of issues, and confident working across multiple areas of technology. Most importantly, you will have a desire to continue developing your skills and experience while supporting colleagues across an international environment.

To be successful in this role, you will have:

Relevant IT experience:
Experience supporting IT infrastructure, systems, or technical environments, ideally within a multi-site organisation.

Technical knowledge:
Understanding of core IT infrastructure, including networks, systems, hardware, and cloud-based technologies.

Problem-solving skills:
Strong troubleshooting ability with a proactive and solutions-focused approach.

Communication skills:
Ability to communicate technical information clearly to both technical and non-technical users.

Security awareness:
Understanding of IT security principles and best practice.

Collaborative approach:
Ability to work effectively as part of a team and contribute to shared goals.

Why Join Us?

This is a great opportunity to develop your career within a global, values-driven organisation. You’ll work as part of a supportive and collaborative IT team, contributing to meaningful work that supports colleagues and operations worldwide.

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. Recruitment will take place mainly through schools. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

 The Procurement Lead is responsible for developing and delivering a robust procurement and commercial strategy that ensures value for money, compliance with Procurement Act 2023 regulations in line with AHS being primarily public funded and supports AHS study and operational objectives. The role will lead on sourcing, contracting, supplier management, and commercial governance, ensuring ethical, transparent, and efficient use of public funds.

Main responsibilities

Procurement Strategy & Leadership

• Develop and implement a procurement and commercial strategy aligned with organisational goals and funding requirements.
• Lead procurement planning across research programmes, operations, and corporate services.
• Act as a subject matter expert on public procurement policy and best practice.
• Drive continuous improvement in procurement processes, systems, and capability.

Tendering and Contract Management

• Oversee end-to-end procurement processes including tendering, evaluation, and contract award.
• Ensure compliance with UK public procurement regulations (e.g., Procurement Act and associated guidance).
• Draft, review, and negotiate complex contracts, including research, clinical, and grant-related agreements.
• Manage contract lifecycle including performance monitoring, renewals, and extensions.

Commercial Governance & Compliance

• Establish and maintain procurement policies, procedures, and governance frameworks.
• Ensure all procurement activities meet audit, transparency, and reporting requirements for public funding.
• Identify and mitigate commercial risks across supplier engagements.
• Support internal and external audit processes.

Supplier & Stakeholder Management

• Build and maintain strategic supplier relationships, ensuring high performance and innovation.
• Collaborate with internal stakeholders (research teams, finance, legal) to understand needs and deliver value-driven procurement solutions.
• Work with external stakeholders including funders, partners and strategic advisors to develop optimum outcomes
• Provide commercial advice and guidance to senior leadership and project teams.
• Promote sustainable and ethical sourcing practices.

Financial & Value Management

• Deliver value for money through effective sourcing and negotiation strategies.
• Monitor procurement spend and identify cost-saving or efficiency opportunities.
• Contribute to budgeting, forecasting, and financial planning processes.
• Ensure funding is used appropriately, ethically and in line with public funding requirements.

Knowledge, skills and experience

Essential

1. Professional qualification in procurement or supply chain e.g., CIPS Level 5 or equivalent
2. Degree or comparable experience in business, finance, law, or related field.
3. Proven track record of managing complex procurement exercises and contracts.
4. Experience in procurement or commercial roles within regulated procurement environments, specifically those classed as a public authority
5. Strong understanding of UK public procurement regulations and best practice.
6. Commercial acumen with strong negotiation and contract management skills.
7. Experience of drafting and reviewing heads of terms and commercial agreements.
8. Knowledge of intellectual property (IP) considerations in research contracts.
9. Strong experience in supplier and stakeholder management.
10. Excellent analytical, financial, and problem-solving abilities.
11. Strong communication and influencing skills across all levels of an organisation.
12. Ability to manage multiple projects and priorities effectively.

Desirable

1. CIPS Level 6 or equivalent
2. Membership of a professional body (e.g., MCIPS or FCIPS).
3. Experience managing high-value and complex contracts, including collaborative or partnership agreements
4. Experience in procurement or commercial roles within charity and/or research sectors
5. Detailed understanding of intellectual property (IP) considerations in research contracts.
6. Detailed knowledge of the UK Procurement Act (or Public Contracts Regulations 2015 historically) and transitions between them.
7. Experience of drafting and reviewing heads of terms and commercial agreements.
8. Understanding of subsidy control, state aid, or funding compliance frameworks.
9. Ability to analyse procurement data and generate insights using tools such as Excel, Power BI, or similar.
10. Experience leading organisational change or transformation programmes in procurement.
11. Ability to build procurement capability across a non-procurement stakeholder base.

Dimensions

• This is a full-time role, 37.5 hours per week, offered initially as an 18-month fixed-term contract with potential route to permanency.
• Flexible working across several geographical locations in the UK.  Travel may be required to AHS locations and partner organisations.
• AHS is a national organisation, and our activities take place across the UK.

Application Process

All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job.

Please refer to the ‘How to Apply’ section of the downloadable application form.

Please note that only applications submitted directly to Gravitate HR will be accepted for this position.

The closing date for applications is 11:00pm on Sunday 12th July 2026.

Interviews are currently expected to take place on Wednesday 19th and Thursday 20th August 2026.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of:

• Gender, including gender reassignment
• Marital or civil partnership status
• Having or not having dependants
• Religion or belief
• Race (including colour, nationality, ethnic or national origins)
• Disability
• Sexual orientation
• Age

We are opposed to all forms of unlawful and unfair discrimination.  All job applicants and employees who work for us will be treated fairly and will not be unfairly discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination. 

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

Digital Fundraising Officer - 12-month Maternity Cover

The Veterans' Foundation is entering its second decade with a clear ambition to build a more sustainable, diversified and data-led fundraising model. Following ten years of rapid growth driven primarily through lottery acquisition, the organisation is now evolving its approach to strengthen supporter engagement, improve retention and maximise fundraising performance across a wider range of income streams.

This role will play an important part in that transition. As the Foundation launches a new website, develops its use of Salesforce and strengthens its supporter communications, the Digital Fundraising Officer will help deliver effective digital fundraising and engagement activity across multiple channels. The postholder will support campaign delivery, manage digital content and platforms, and use data and insight to improve performance and supporter experience.

Principal Duties

The main duties of the Digital Fundraising Officer are:

· To plan, create and deliver fundraising, supporter engagement and stewardship communications across digital channels including email, website and social media

· To manage content across the Veterans' Foundation website, ensuring it remains accurate, engaging, accessible and aligned to fundraising and organisational priorities

· To support delivery of integrated fundraising campaigns across digital channels, helping to maximise income, engagement and supporter retention

· To use Salesforce and other digital systems to support campaign delivery, audience selection, reporting and data management

· To coordinate digital activity with external agencies, suppliers and partners, ensuring work is delivered to agreed standards and timescales

· To monitor and report on digital fundraising and engagement performance, using insight to support continuous improvement

· To contribute to the development, testing and optimisation of digital fundraising activity, supporter communications and online donation journeys

· To support fundraising products and appeals through appropriate digital marketing activity

· To manage relationships with supporters and donors through digital channels, ensuring a positive and engaging supporter experience

· To contribute content, stories and case studies that demonstrate the impact of Veterans' Foundation funding and inspire support

· To support fundraisers with appropriate digital materials, assets and resources

· To maintain awareness of digital fundraising, supporter engagement and charity sector best practice and identify opportunities to improve performance

· Other tasks may be required from time to time consistent with the job role.

Person Specification

The successful candidate will demonstrate:

· Experience of working in a digital fundraising, communications or marketing role

· Experience of managing and creating content for digital channels including email, websites and social media

· Experience of managing website content using WordPress or a similar content management system

· Experience of using CRM systems, preferably Salesforce

· Experience of monitoring and reporting on digital campaign performance

· Excellent written communication skills with the ability to develop clear, accurate and compelling content for different  audiences

· An understanding of charitable giving and the factors that motivate people to support charitable causes

· Strong organisational skills with the ability to manage multiple priorities and deadlines

· Good analytical skills and the ability to use data and insight to inform decision-making

· A high level of digital literacy, including experience of digital platforms, fundraising tools and reporting systems

· Experience of working with external agencies, suppliers or partners

· A proactive approach to problem-solving and continuous improvement

· Ability to work collaboratively within a small and fast-moving organisation

· A personable individual who can work effectively both independently and as part of a team.

Location: Fully remote with flexible working arrangements
Salary: £39,742 per year FTE, dependent on experience
Contract: We are open to this role being part time (0.8FTE minimum preferred) or full time. We offer fully flexible working.
Closing date for applications: 12th July

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: w/c 22nd July
Start Date: ASAP

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces.

We resource, connect and champion a network of over 6,300 Warm Welcome Spaces and bring together a growing coalition of local, regional and national partners representing the worlds of charity, faith, business, government and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fuelled by human warmth.

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us - we have launched a five-year strategy, our 100% Pledge Campaign and an established programme of corporate events. We have also successfully delivered Warm Welcome Week for two years in collaboration with a wide range of partners and are looking forward to continuing to build on this success.

The Opportunity

This is an exciting opportunity for an experienced and creative Communications and Brand Manager (Partnerships) to join a small, friendly and ambitious team in a varied role with genuine opportunity for development and impact. The Communications and Brand Manager (Partnerships) is primarily fundraising focused, delivering compelling communications strategies to support individual giving, fundraising events and our growing number of Corporate Partnerships, including Sky, Co-op, National Grid, OVO, Cadent, UKPN, Barratt Redrow and SGN. The role will specialise in maximising brand impact and income-raising potential.

The role sits within the growing Communications Team, which is led by the Director of Communications and includes the Communications Manager and Communications Assistant. 

Reporting to the Director of Communications, the postholder will play a key role in telling the Warm Welcome Story for positive change, raising awareness to grow the brand and creating campaign strategies to support income generation. 

We are looking for someone who is highly organised, agile and collaborative, whilst bringing creativity and initiative to their work. Relationship building will be key, working with a wide variety of high-profile corporate partners, stakeholders and ambassadors. You will be an excellent brand champion with the skills to develop stand out creative ideas for partnership campaigns, awareness campaigns and activations. While the role is primarily fundraising focused, you will support the delivery of the wider Warm Welcome Communications Strategy.

In this role, you will work across all aspects of communications strategy including, PR, events, brand asset development, storytelling, digital marketing, and campaigns.

• Act as the primary communications adviser for the fundraising team, including the Corporate Partnerships Manager and corporate partners, identifying communications opportunities and advising on strategic messaging, content, PR and tactics.
   

• Manage the development and execution of communications strategies for Warm Welcome’s flagship partnerships, specialising in maximising brand impact and income-raising potential.
   

• Deliver communications strategies to inspire audiences and support organisational goals, working closely with colleagues across the Communications and Fundraising, and with external partners.

• Develop stand out creative ideas for campaigns and activations to shape and deliver integrated activities that cut through, including Warm Welcome Week. 

• Act as a brand ambassador, advising and supporting the team to deliver brand-aligned messaging and content. Plus, crafting messaging and designing brand assets, marketing materials, presentations and resources.
   

• Create content to show the impact of Warm Welcome Spaces, including delivering hard-hitting press releases and impact reports.
   

• Create content for social media channels, website and digital newsletters.

• Develop case studies and organise photoshoots to tell the Warm Welcome story for positive change.
   

• Support the delivery of the Patrons and Ambassadors Strategy.

• Help manage the systems and processes needed for effective partnership and stakeholder management, including CRM use, reporting and tracking.

• Work collaboratively with colleagues across the Warm Welcome Campaign to connect partners with Warm Welcome Spaces and activities across the UK.

• Contribute to wider communications activity and team objectives.

Person Specification

Essential Experience

• Proven experience designing and executing high-impact brand or corporate partnership communications plans, ideally for a non-profit organisation.
   

• Strong track record of developing and delivering integrated communications campaigns across multiple channels, targeting a range of audiences.
   

• Highly collaborative and able to build strong relationships with internal and external stakeholders.
   

• Proven experience of crafting messages and stories. 

• Experience creating brand assets using Canva or similar tools.

• Experience of crafting compelling content for press releases and liaising with journalists.

• Strong track record of delivering content for digital media channels.

• Experience managing multiple priorities and deadlines effectively.

• Experience of monitoring and evaluating communications impact, using data and insights.

Desirable Experience

• Experience using CRMs or databases for relationship management and reporting.

• Experience working within the charity, community or social impact sector.

• Experience of delivering patrons and ambassadors programmes.

• Experience of developing new brands.

Abilities and Understanding

• Ability to brief, critique and develop creative work constructively, with a good eye for brand, design, film and photography.

• Strong relationship-building and communication skills.

• Ability to communicate confidently and professionally with a range of audiences.

• Ability to manage competing priorities and work independently.

• Strong organisational skills and attention to detail.

• Understanding the importance of accurate record keeping and effective systems.

• Ability to work collaboratively within a small and fast-moving team.

• Confident using Google Workspace, Microsoft Office and CRM systems.

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:

• Committed to the power of relationships to facilitate social change 

• Collaborative, inclusive, ambitious, aligning with our core values 

• Self-starter with high level of commitment, energy and motivation 

• Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context 

• Calm under pressure, and can adapt quickly in a fast-paced environment 

• Willing to pitch in to help other team members if needed 

• Organised with effective time management skills. 

Working Arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester, York and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK. 

• This role is fully remote, with flexible working arrangements. 

• All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

For full details on how to apply, please view the attached role description. 

Head of HR

We are looking for an experienced and values-driven Head of HR to join a pioneering organisation making a lasting difference to the lives of care-experienced young people.

You will be working for a charity that transforms the lives of care-experienced young people. 

Your passion for staff development, wellbeing, and organisational culture will make a significant contribution to the charity’s overall mission.

Position:  Head of HR

Location: Hybrid/London
Salary: £46,000 per annum pro rata
Contract: Permanent
Hours: 22.5 hours per week (3 days)
 

Closing Date: 20th July 2026

About the Role

The Head of HR plays a pivotal role in fostering a workplace where every member of staff feels valued, supported and recognised for the impact they make. You will lead the organisation’s people strategy, ensuring wellbeing, professional growth and inclusive practice are embedded at every level.

By championing a positive organisational culture, staff development and ensuring effective HR systems and processes, you will enable staff to thrive and deliver their best work for the young people it serves.

This is a senior, standalone HR role, working closely with the CEO, leadership team and line managers, and acting as the main point of contact with our external HR support service.

Main duties and responsibilities include:

• Lead Learning & Development and wellbeing initiatives
• Oversee Equality, Diversity and Inclusion practice
• Provide expert HR advice to managers
• Manage HR data, reporting and workforce insights
• Support reward, recognition and induction processes
• Act as main contact for external HR support
• Lead on HR policy and Health & Safety (excluding safeguarding)

About You

You will be an experienced HR professional who is confident operating at both a strategic and operational level. You will bring sound judgement, empathy and clarity to complex people matters, and enjoy working collaboratively in a small, mission-driven organisation.

You will be organised, proactive and comfortable managing multiple priorities, with a strong commitment to inclusive practice and staff wellbeing.

You will have:

• Experience of managing a HR function
• Experience of developing and implementing HR processes and initiatives
• Up-to-date knowledge of employment law and risk management
• Excellent written and verbal communication skills
• Budget management experience
• Ability to manage multiple priorities and work to deadlines

If you are passionate about creating inclusive, supportive workplaces and want to play a key role in enabling a dedicated team to transform young lives, we would love to hear from you.

To apply, you will be asked to submit your CV along with a covering letter detailing how your skills, motivation and experience meet the requirements of the role.

You may have experience in roles such as: Head of HR, HR Manager, People Manager, HR Business Partner, Senior HR Advisor, People & Culture Manager, HR Lead, or Human Resources Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Role Purpose

This role is at the heart of Child Bereavement UK’s identity, leading the strategy and delivery of our brand across the organisation to ensure we are recognised as the UK’s leading bereavement charity for children, young people and parents. You will champion our brand, supporting teams across all departments to apply it consistently, creatively and confidently, strengthening trust, recognition, and impact.

As the guardian of our brand, you will develop, protect, and embed our identity, ensuring all organisational output is clear, inclusive, and aligned with our values. You will also identify high-impact brand collaboration opportunities to enhance our reputation and drive recognition, building strong relationships both internally and externally to maximise our brand influence.

In this role, you will combine strategic vision with hands-on guidance, enabling teams to live our brand with confidence while positioning Child Bereavement UK as a bold, trusted, and inspiring voice in the sector.

Main Responsibilities

 Brand strategy and positioning

· Lead the development and ongoing evolution of the Child Bereavement UK brand strategy, ensuring it is audience driven and reflects our purpose, values and strategic priorities.

· Collaborate with audiences to ensure brand components and their application are stakeholder evidenced and driven.

· Define and maintain clear brand positioning, messaging and tone of voice for key audiences.

· Conduct regular brand research and use insight and research to ensure the brand remains relevant, credible and distinctive.

Brand governance and quality

· Own, maintain and embed brand guidelines, ensuring consistent application across campaigns, communications, fundraising and digital activity.

· Organise, manage and proactively update the Child Bereavement UK brand asset and photo libraries by sourcing and organising new commissions.

· Provide advice, guidance and sign-off on high-profile or high-risk brand outputs.

· Support teams to use the brand well, balancing consistency with flexibility and creativity.

· Work closely with marketing, communications and fundraising colleagues to help shape campaign narratives, key messages and offer creative direction that align with brand principles.

· Ensure messaging and visual identity are aligned and coherent across channels.

· Contribute to creative briefs and support the development of compelling, audience-focused storytelling.

· Support the content and marketing teams with the development of branded content as required including but not limited to graphic design, filming, editing and copywriting.

Brand collaboration

· Identify, develop and nurture brand collaborations that strengthen awareness, credibility and reach, and align with the organisation’s purpose and values.

· Act as a brand advisor in discussions, ensuring opportunities are strategically aligned and reputationally sound.

· Work with colleagues to ensure brand collaborations are coherent, well-governed and mutually beneficial, with clear messaging and visual alignment.

· Support the development of collaboration narratives, co-branded materials and storytelling that reflect shared values and objectives.

Internal brand leadership

· Act as an internal champion for the brand, helping staff and volunteers understand and apply it in their day-to-day work.

· Deliver brand training, resources and guidance as needed.

· Create and deliver communications to ensure the brand is reflected consistently in how the organisation presents itself internally.

Design

· Own the creation and evolution of core evergreen brand assets, ensuring the Child Bereavement purpose, values, and visual identity are consistently and clearly expressed.

· Be the senior authority for design standards and frameworks.

· Support marketing colleagues to confidently create short-form, campaign, and project materials providing guidance, tools and access to approved freelance designers where needed.

· Focus brand design resource on high-value, long-term assets, avoiding unnecessary centralisation of short-term or one-off materials in order to reduce bottlenecks and keep work moving at pace.

· Manage and maintain relationships with approved design freelancers and agencies.

Insight, performance and reputation

· Monitor brand health, awareness and perception, using insight to inform decisions and improvements.

· Work closely with marketing and communications colleagues on reputation management and sensitive issues.

· Stay informed about sector trends, public expectations and best practice in brand management.

Collaboration & Stakeholder Engagement

· Work closely with the Directors of Marketing & Communications, Services & Service Transformation, and Income Generation to deliver strategic brand strategies.

· Foster strong cross-charity relationships to ensure coherent and consistent branded output and shared learning.

Person Specification

Essential

Experience & Knowledge

· A proven track record of success in leading and/or managing an organisation’s brand activity and maintaining a high-quality brand portfolio.

· Experience of communicating and implementing a brand across an organisation.

· Proven experience and confidence of brand guardianship and developing and implementing brand guidelines.

· The ability to lead, enthuse and inspire colleagues at all levels to be brand guardians and support brand and marketing activities.

· Strong understanding of how brand shows up across the full customer journey.

· Strong understanding of audience insight, segmentation and customer needs.

· The ability to provide clear, professional and well-reasoned brand feedback on a wide range of creative and content.

· Experience of collaborating with audiences to develop brand plans and assets.

· Experience of using insight, analytics, testing and research to develop and inform decision-making.

Skills

· Excellent verbal and written communication skills.

· Strong graphic design and video editing skills (e.g. Canva, Adobe, CapCut).

· Meticulous attention to detail.

· Ability to translate business goals into clear brand positioning and direction.

· Strong analytical thinking, using insight and data to inform decisions.

· Excellent creative judgement across visual identity, tone of voice and storytelling.

· Ability to brief, evaluate and elevate creative work.

· Strong project management skills and the ability to prioritise workload.

· Ability to manage multiple initiatives simultaneously.

· Ability to balance long-term brand building with short term performance needs.

· Ability to work collaboratively and bring colleagues on board a brand journey.

· Ability to demonstrate initiative and to work proactively and independently.

· Ability to work well under pressure.

Attributes & Values

· Compassion, emotional intelligence and ability to work respectfully with bereaved children, young people and families.

· Collaborative, approachable, and able to build trust across teams.

· Creative, innovative and proactive, with a solutions-focused, self-starter mindset.

· Customer-centric mindset, grounded in audience insight.

· Highly organised, resilient and able to work independently in a remote environment.

· Strong commitment to equity, diversity, inclusion and ethical storytelling, including amplifying lived experience safely and respectfully.

· Willingness to undertake relevant training and development opportunities.

· Willingness to work flexibly to meet organisational need.

· Ability to undertake periodic UK travel and represent the charity at meetings and events.

Desirable

· Previous experience in a Brand Lead or similar role.

· Experience working within the charity/third sector, particularly in bereavement, mental health or social care.

· Understanding of bereavement and the needs of bereaved children, young people and parents.

· Experience contributing to or leading the development of brand strategy including positioning, purpose and key messaging frameworks

· Experience leading a rebrand or major brand evolution including repositioning, visual identity refreshes or large-scale brand rollouts.

· Exposing adapted brand strategy across multi audiences.

· Knowledge of brand tracking, perception research and audience insight tools.

· Strong understanding of digital-first branding including expressing brands across digital products, platforms and social channels.

· Familiarity with CRM systems such as Salesforce.

Benefits

· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 6th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Interviews

If you are progressed to an interview, you will be invited to attend a 1-hour competency-based interview on MS Teams with the Hiring Managers for the role. You may also be asked to complete an interview task, which will also be shared with you in advance.

Proposed interview dates: 20th and 21st July 2026.

Help us achieve our vision that fewer people die by suicide.

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We’re looking for an experienced Project Officer to play a key role in delivering and reporting on a major multi-year funding programme supporting Samaritans’ work across our London region.

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You will lead the coordination, administration, and reporting of activity funded through a significant seven-year partnership with City Bridge Foundation. Working closely with senior staff, volunteers, London branches, and external partners and our funder, you’ll ensure projects are effectively delivered, tracked, and evidenced.

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This is a highly collaborative role where you’ll bring together data, insights, and updates into clear, compelling reports, while helping shape how Samaritans’ work is delivered and improved collaboratively across London.

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Contract Terms

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• £34,000-£37,000 per annum plus benefits
• Full time (35 hours per week)
• Permanent
• We are passionate about flexible working—talk to us about your preferences
• Hybrid working with travel to Ewell office and occasional travel to branches and other locations related to the role
• In-person working: Meeting in person and working collaboratively are things we value. We ask you to work in person around 2 days or more per month.
• 28 days annual leave plus bank holidays

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What You’ll Be doing

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• Set up and manage project management processes, tools, and templates to support delivery of funded activities
• Coordinate quarterly reporting cycles, gathering accurate and timely data from branches and partners
• Produce high-quality quarterly reports, combining insights from across Samaritans into clear updates for City Bridge Foundation
• Monitor progress, identify risks or issues, and escalate where necessary to senior stakeholders
• Maintain accurate financial records, documentation, and audit trails for grant funding
• Act as a key point of contact for London branches and third-party partners, ensuring engagement and alignment
• Organise and facilitate meetings, including agendas, minutes, and follow-up actions
• Support evidence gathering and sharing of learning to inform future service delivery and outreach development
• Collaborate with internal teams (research, communications, policy, and people teams) to support wider organisational goals
• Contribute to developing London-focused plans, activities, and future funding bids

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What You’ll Bring

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• Proven experience supporting complex, multi-stream projects, including planning, tracking, and reporting
• Strong report writing skills, with attention to detail and the ability to clearly communicate activities, outcomes, and impact
• Experience coordinating meetings and working with a wide range of stakeholders, including volunteers and external partners
• Proactive approach in identifying challenges and solutions, and passion for making a meaningful impact
• Strong organisation skills, with excellent attention to detail and strong IT skills (Microsoft Office, Teams/Zoom)
• Excellent communication skills with the ability to build relationships and influence across different groups
• Discretion and professionalism when handling sensitive information
• A bonus if you have experience in the charity sector, working with grant funding, or community-based initiatives

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Full Job Description and Person Specification below.

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Why Samaritans?

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At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.

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We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.

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We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

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Apply now

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If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV and cover letter. If you require adjustments at any stage of the recruitment process, please let us know.

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At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar. 

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​ Applications close: midnight on Friday 3rd July

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1st stage interviews (online): Thursday 16th July

2nd stage interviews (in person KT17 2AF): Wednesday 22nd July

Camden Disability Action (CDA) is seeking an exceptional Chief Operating Officer (COO) to play a pivotal role in shaping and delivering our mission as a leading user-led charity for Disabled people.

As COO, you will provide strategic leadership and operational excellence across the organisation, ensuring CDA delivers high-quality, accessible, and impactful services. You will translate our vision and strategy into effective day-to-day operations, driving performance, consistency, and continuous improvement across all areas of delivery.

As a key member of the senior leadership team, you will work closely with the Chief Executive Officer and Board of Trustees to support organisational strategy, governance, and long-term sustainability. You will bring strong strategic insight, alongside the ability to lead people, systems, and services with confidence and clarity.

You will have responsibility for core operational functions, including HR, Finance, Health & Safety, Data Protection, and Communications, as well as oversight of service delivery and contract management across CDA’s portfolio. You will ensure our infrastructure and processes are robust, compliant, efficient, and aligned to our values.

The successful candidate will be a confident and experienced leader, able to balance strategic thinking with strong operational delivery. You will also act as deputy to the CEO when required, providing trusted leadership across the organisation.

Due to the nature of the Chief Operating Officer role and the space-based approach of the Greenwood Centre, it cannot be delivered remotely. The post requires regular in-person operational delivery. However, we are open to offering one day of remote working per week, where practical.

CDA is committed to building a diverse, inclusive, and equitable workplace that reflects the communities we serve. We particularly welcome applications from Disabled people, people from Black, Asian and other minoritised communities, LGBTQ+ people, and others who are underrepresented in the charity sector and leadership roles. We are also open to considering flexible working arrangements, including job shares, where this can support the successful delivery of the role.

Strategic IT  Lead- Shape Technology Strategy, Innovation and Digital Future 

Location:

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Hybrid (2 days in Office) Leatherhead, Surrey 

Salary:

£Competitive per annum plus benefits 

Hours:

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Part time, 22.5 hours 

Contract:

Permanent 

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A New Opportunity to Shape SeeAbility's Digital Future

SeeAbility is looking for an exceptional Strategic IT Lead to shape our digital, technology, and data strategy at a pivotal time in our growth. This is a senior leadership role with real influence and visibility. Reporting to the Finance Director, you will help define how technology drives our mission and improves outcomes for the people we support.
Do you want to use technology to make a real difference in people’s lives?

Leading Strategy, Innovation and Digital Transformation 

You will lead SeeAbility’s organisation‑wide approach to digital, data, and technology. Your work will ensure our systems and tools are modern, secure, and ready for the future.

You will be responsible for:

• Leading the development of our IT and digital strategy
• Overseeing major system changes and digital upgrades
• Driving the adoption of AI and intelligent tools
• Strengthening data governance and data quality
• Enhancing digital services across the organisation
• Building a secure, resilient, future‑ready technology environment

You will partner closely with:

• The Strategic IT team, who you will lead and develop
• The Head of Technical IT, ensuring alignment across all technology functions
• Colleagues across operations, finance, and service delivery
• The Senior Leadership Team, advising on risk, transformation, and long‑term digital priorities

Are you confident influencing senior leaders and shaping strategy at the highest level?

A Role for Visionary, People-Focused Leader

You are a forward‑thinking technology leader who brings clarity, energy, and strategic insight. You combine technical understanding with strong people and communication skills.

You bring experience in:

• Leading organisation‑wide digital and IT strategies
• Managing data, infrastructure, and major technology platforms
• Modernising systems and improving digital capability
• Delivering secure environments and mitigating technology risk
• Driving digital transformation in medium‑to‑large organisations
• Working in charity, social care, or not‑for‑profit settings (desirable)

You excel at:

• Translating complex technical topics into clear business decisions
• Building strong relationships across teams and departments
• Leading high‑performing, collaborative teams
• Balancing long‑term vision with operational realities
• Making decisions with good judgement and strategic awareness

Do you thrive in environments where technology has the power to create social impact?

What You Will Bring:

We’re looking for someone who is:

• Strategic, adaptable, and future‑focused
• Confident at senior levels, with strong influencing skills
• Motivated by purpose‑driven work
• Skilled at both strategy and hands‑on problem‑solving
• Committed to creating modern, user‑centred digital experiences
• Passionate about using technology to empower people and communities

Are you ready to lead meaningful change and shape a more digital, connected SeeAbility?

Why This Role Matters

This is a rare opportunity to lead an ambitious digital journey with:

• Real autonomy
• Senior visibility
• Strategic influence
• A strong mandate for change
• The chance to create lasting impact for people and communities

If you want to lead our digital future — and help build a modern, resilient, user‑centred technology environment — we would love to hear from you.

Why Join Us as a Stategic IT Lead?

We don’t just offer jobs — we build careers and celebrate people.

Your Development & Appreciation

• Annual Excellence Awards – we celebrate your impact
• Long Service Awards – recognition every 5 years
• Development Discussions – your growth matters
• Leadership Development Academy – take your next step

Your Work-Life Balance

• 33 days holiday (pro-rata) (incl. bank holidays), rising to 41 days with long service
• Life events leave – time off when it matters most
• Organisational Sick Pay – 2 weeks after 6 months, up to 12 weeks over 3 years
• Buy or sell annual leave
• Enhanced Family-Friendly Pay + Paid Fertility Leave
• Carers Leave

Your Money Goes Further

• £500 monthly bonus draw – two lucky winners every month
• Blue Light Card + retail discounts & cashback
• Access to Tickets for Good
• Pay reviews + competitive rates
• Pension scheme with tools to plan your future
• Paid DBS & renewals
• Season ticket loans
• Advance Pay & Savings via Stream

Your Wellbeing Counts

• Cycle to Work scheme
• Life assurance – 2x annual salary
• 24/7 Employee Assistance Programme
• Free eye tests
• Discounted gym membership
• In-house Wellbeing Coach

Safeguarding and Promoting Welfare

SeeAbility is committed to safeguarding and promoting the welfare of the people we support. We expect all staff to uphold this commitment and have a strong understanding of their roles and responsibilities in safeguarding. 

Safer Recruitment

As part of our safer recruitment procedures, we require the following checks for all successful applicants:

• A criminal background check through the Disclosure and Barring Service (where appropriate).
• Documentary evidence to confirm your identity, current address, and the right to work in the UK.
• Health Declaration to ensure that you are medically suitable for the role you have been offered. 
• References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults. 

These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.

Diversity

SeeAbility is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all identities, including those from underrepresented groups and those who have a disability or neurodivergent condition. We are please to confirm that we are a Disability Confident Employer.

We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated, and their opinion valued. We are happy to offer any reasonable adjustments to the recruitment process or the role itself to ensure a fair and equitable experience for all candidates.

In exceptional circumstances, the exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.​

As Content Creator for Child Bereavement UK, you’ll play a vital role in helping us communicate sensitive messages with care, clarity and impact. You’ll translate our campaigns and organisational priorities into thoughtful, engaging content that connects with people across a range of platforms and reflects the lived experiences of grieving children, young people, parents and families.

Working alongside content, brand and marketing colleagues, you’ll assist with the pitching and creation of high-quality digital, audio and print content that speaks directly to our priority audiences, refining and optimising content so it reaches and supports those who need it most.

Main Responsibilities

· Develop and deliver engaging, high-quality content (copy, images, audio and film) to increase awareness, engagement and support for our services, training and income generation activity.

· Proactively generate and pitch ideas for both evergreen and seasonal campaigns, informed by audience insight, organisational priorities and the wider landscape.

· Work with brand, marketing and digital colleagues to plan and deliver content across online and offline channels in line with agreed strategies and objectives.

· Ensure all content reflects our tone of voice and values, and is accessible, inclusive and appropriate for sensitive subject matter.

· Ensure all content is created in line with safeguarding, consent and confidentiality guidelines.

· Work sensitively with service users and donors where appropriate, ensuring lived experience is represented with dignity and respect.

· Optimise content using data and performance insights, working with the Brand Lead, Digital Marketing Lead and Social Media Lead to maximise reach and impact.

· Respond appropriately to timely opportunities and key moments in the external environment, ensuring content is handled sensitively and responsibly.

· Provide guidance and constructive feedback to colleagues to support high content standards across teams.

· Act as a brand ambassador, championing consistency, quality and compassionate communication.

· Recommend and test innovative approaches to content creation, evaluating results and sharing learning to strengthen future activity.

· Work closely with approved freelancers and suppliers to commission and deliver content projects to brief, budget and timeline.

· Contribute to reporting on content performance, identifying insights to inform future planning.

Person Specification

Essential

Experience & Knowledge

· Experience creating high-quality content across a range of formats, including written, visual, audio and short-form video content.

· Experience contributing to content for campaigns or organisational communications.

· Knowledge of best practice for creating accessible, inclusive and audience-appropriate content.

· Awareness of the importance of safeguarding, consent and confidentiality when communicating sensitive or personal experiences.

Skills

· Excellent written communication skills.

· Strong content development skills, including the ability to generate ideas, draft content, refine messaging and adapt materials for different channels and audiences.

· Skilled in producing high-quality video and audio content, including hands-on skills in filming, recording and editing.

· Strong graphic design skills (e.g. Canva, Adobe etc).

· Ability to translate complex or clinical information into clear, engaging content.

· Strong ability to prioritise and manage competing demands.

· Ability to balance creative ambition with commercial or organisational objectives.

· Excellent attention to detail and commitment to editorial quality.

Attributes & Values

· Compassion, emotional intelligence and ability to work respectfully with bereaved children, young people and families.

· Collaborative, approachable, and able to build trust across teams.

· Creative, innovative and proactive, with a solutions-focused, self-starter mindset.

· Highly organised, resilient and able to work independently in a remote environment.

· Strong commitment to equity, diversity, inclusion and ethical storytelling, including amplifying lived experience safely and respectfully.

· Willingness to undertake relevant training and development opportunities.

· Willingness to work flexibly to meet organisational need.

· Ability to undertake periodic UK travel and represent the charity at meetings and events.

Desirable

· Experience working within the charity/third sector, particularly in bereavement, mental health or social care.

· Understanding of bereavement and the needs of bereaved children, young people and parents.

· Previous experience in a Content Creator role or similar.

· Background in storytelling, editorial or publishing environments.

· Familiarity with CRM systems such as Salesforce.

· Experience of working with lived-experience contributors, ambassadors or volunteers.

· Knowledge of digital marketing principles (e.g., SEO, user journeys, content optimisation).

· Active engagement with creative or content industry networks.

Benefits

· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 6th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Interviews

If you are progressed to an interview, you will be invited to attend a 1-hour competency-based interview on MS Teams with the Hiring Managers for the role. You may also be asked to complete an interview task, which will also be shared with you in advance.

Proposed interview dates: 23rd and 24th July 2026

This is a full-time role with employment commencing from September 2026.

Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.

About the role

As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters.

Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters.

This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible.

You’ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role’s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience.

About you

You’ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You’ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about.

You’ll also have:

• Experience in fundraising, marketing, customer engagement or a relationship-based role
• Strong written and verbal communication skills, with the ability to engage and inspire supporters
• The ability to analyse data and use insight to improve performance
• Good organisational skills and the ability to manage multiple priorities
• Confidence speaking with supporters in person and on the phone
• A motivated, proactive and results-focused approach

It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser’s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial.

What we offer

• A supportive, values-led team environment
• The chance to make a real difference to local families
• Ongoing professional development and training
• The opportunity to help supporters feel closer to the impact of their kindness
• The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire

Benefits

• 27 days holiday plus bank holidays (pro rata)
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you’re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we’d love to hear from you.

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check.

For details of our inclusion statement, please see our website.