357 Data insights manager jobs
Are you an experienced leader passionate about ending homelessness and helping people build sustainable, independent futures?
We are looking for a motivated and inspiring Service Manager to lead our Housing First Service in Hackney. This is an exciting opportunity to manage a highly regarded service that supports people with histories of rough sleeping and multiple disadvantages to secure and sustain their own homes.
Based at our Lansdowne Drive scheme, you will provide leadership and support to a team of three Housing First Workers, overseeing a service that supports up to 18 clients. Working within the principles of Housing First, you will ensure people receive flexible, person-centred support that enables them to achieve their goals and live independently.
What you'll be doing
As Service Manager, you will play a key role in both the operational delivery and future development of the service. You will:
- Lead, motivate and develop a team of Housing First Workers, creating a positive and high-performing service culture.
- Ensure the service consistently delivers high-quality, person-centred support aligned with Housing First principles.
- Drive service performance, quality, and continuous improvement, ensuring positive outcomes for clients.
- Build and maintain strong relationships with commissioners, partner agencies, housing providers, and other key stakeholders.
- Contribute to the strategic development of Housing First services, sharing knowledge and best practice both internally and externally.
- Represent the service through partnership forums, conferences, and evaluations, helping to influence and promote effective approaches to tackling homelessness.
- Manage service budgets and resources effectively to ensure the service remains sustainable and impactful.
- Monitor, analyse and report on service performance, using data and insight to drive improvements.
This role requires flexibility and occasional travel both within and outside of Hackney.
About you
We're looking for a confident and compassionate leader who is committed to supporting people facing homelessness and multiple disadvantages. You will bring:
- Experience managing contracts and service level agreements, alongside building strong and productive relationships with commissioners and external partners.
- A successful track record of leading frontline teams within homelessness, housing, outreach, or community-based services.
- Experience managing and developing staff, creating high-performing teams and delivering results through others.
- Strong financial management skills, including budget planning, monitoring and accountability.
- The ability to support staff in developing effective pathways and partnerships that help clients achieve and sustain positive change.
- Excellent analytical skills, with experience interpreting data and producing high-quality reports for a range of audiences.
- A commitment to the Housing First approach and a belief that everyone deserves a safe place to call home.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To find out more and apply please go to the St Mungo’s careers page on our website.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing Date: 10am 28th September 2026
Interview and assessment date: Monday 12th October 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity for an experienced charity operations and finance professional to join as our inaugural Operations and Finance Manager. As we continue to grow our impact, we are seeking an exceptional Operations and Finance Manager to work closely with the Chief Executive and Executive Chair to help strengthen our operations and oversee our finances. This is a role combining strategic thinking with hands-on operational delivery. You will, support our Chief Executive and Executive Chair to develop and implement organisational strategy while ensuring our people, systems, governance and finances support the effective delivery of our mission. You will join a close-knit team that punches above its weight, with real influence on policy affecting millions of babies worldwide. If you're an experienced charity operations and finance professional looking for your next challenge, we'd love to hear from you.
We review applications as they come in and reserve the right to appoint before the closing date.
We are determined that every baby should experience the best start in life.
Reporting to: Chief Executive
Contract: 12-month fixed-term contract
Salary: £45,000–£48,000 per annum, depending on experience
About the role
This is an exciting opportunity to play a key role in an important period of development and transformation for West London Synagogue.
Working closely with the executive team, the postholder will provide coordination and project management across a range of organisational priorities and will play a key role in supporting the delivery of the wider transformation programme.
The role will bring together project management, organisational performance, impact measurement, reporting and continuous improvement.
The successful candidate will help turn strategic priorities into practical plans, ensure projects remain on track, and provide clear information to senior leaders and the Board about progress, performance and impact.
This is a broad and varied role for someone who enjoys working across an organisation, bringing structure to complexity and helping people turn good ideas into effective delivery.
Key Responsibilities
1. Transformation and Organisational Priorities
- Play a key role in coordinating and supporting the organisation's transformation programme.
- Work with the Chief Executive, the finance and resources director and senior colleagues to translate strategic priorities into clear plans, actions, milestones and deliverables.
- Track progress against agreed priorities and identify risks, delays, dependencies and resource pressures.
- Identify connections and opportunities for collaboration between different projects and programmes.
- Support colleagues in embedding new processes, systems and ways of working arising from the transformation programme.
- Ensure that agreed decisions are translated into clear actions, ownership and follow-through.
- Support a culture of continuous improvement, learning and accountability.
The postholder will not be expected to manage every change initiative directly. Their role will be to provide structure, coordination and visibility across the transformation programme, working with colleagues who own individual projects and areas of work.
2. Project Management
- Plan, coordinate and deliver a range of organisational projects in line with agreed priorities and timelines.
- Develop proportionate project plans setting out objectives, milestones, deliverables, responsibilities, dependencies and measures of success.
- Coordinate internal teams, volunteers, partners and external stakeholders where required.
- Facilitate project meetings, workshops and reviews.
- Maintain clear project documentation, actions and decision logs.
Projects are likely to vary in scale and nature and may include organisational improvement, systems and process development, governance, member services, operational change, programme development and cross-team initiatives.
3. Organisational Performance and Data
- Collect, analyse and interpret data to understand project and organisational performance and impact
- Develop clear and proportionate dashboards and management information.
- Identify trends, gaps, risks and areas requiring attention.
- Work with colleagues to establish meaningful KPIs and measures of success.
- Ensure information is accurate, appropriately managed and compliant with relevant data protection requirements.
4. Board and Senior Leadership Reporting
- Coordinate the preparation of clear, concise and meaningful reports for the Board.
- Establish and maintain an effective reporting timetable.
- Track actions and decisions arising from Board and committee meetings and ensure appropriate follow-up.
The emphasis will be on insight rather than simply reporting activity — helping leaders and trustees understand what is happening, why it matters and where action is required.
5. Governance, Compliance and Policies
- Maintain and regularly update the organisational compliance log, duties and mitigation plans.
- Monitor progress against compliance requirements and highlight emerging risks.
- Support colleagues to ensure compliance actions are followed through.
- Develop, review and update organisational policies and operational procedures.
6. Stakeholder Engagement and Coordination
- Build effective working relationships across the organisation.
- Work collaboratively with staff, volunteers, trustees, partners and external stakeholders.
- Bring people together where projects or priorities cross organisational boundaries.
- Facilitate meetings, workshops and project reviews where required.
- Communicate progress, challenges, risks and successes clearly and appropriately.
Person Specification
Essential Skills and Experience
We are looking for someone who combines strong project management skills with excellent organisational judgement and the ability to work across different parts of an organisation.
You will have:
- Proven experience managing projects and delivering organisational change or improvement initiatives.
- Experience managing several projects or workstreams simultaneously.
- Strong planning, prioritisation and organisational skills.
- The ability to take a project from initial idea and scoping through to implementation and evaluation.
- Strong analytical skills and experience working with data, KPIs and performance information.
- Experience producing high-quality reports
- Experience monitoring outcomes, performance or impact.
- Excellent written and verbal communication skills.
- Strong stakeholder management and relationship-building skills.
- The ability to influence and coordinate people without relying on formal authority.
- A practical, proactive and solutions-focused approach.
- Excellent attention to detail while retaining an understanding of the bigger picture.
- The ability to work independently, take ownership and use good judgement.
- Confidence working in an environment where priorities can change and not everything is fully defined.
Desirable
- Experience supporting an organisational transformation or change programme.
- Experience working in a charity, synagogue, community organisation, social enterprise or other purpose-led organisation.
- Experience working with Boards, trustees or governance committees.
- Experience developing organisational dashboards or management information.
- Experience in impact measurement, monitoring and evaluation.
- Knowledge of project management methodologies such as PRINCE2 or Agile.
- Understanding of governance, compliance and data protection requirements, including GDPR.
- Experience developing policies and operational procedures.
Why Join Us?
This is an exciting time to join WLS.
We are undertaking a significant programme of organisational development and transformation, creating an opportunity to improve how we work, strengthen our systems and processes and build an organisation that is well equipped for the future.
The Project & Transformation Manager will have a central role in making this happen.
You will work alongside senior leaders, colleagues and volunteers at all levels, with the opportunity to see your work have a direct and tangible impact.
This is a role for someone who enjoys making things happen — someone who can take a complex problem, bring structure to it, bring people together and help turn an idea into something that works.
Are you a digital marketing professional who loves dogs?
We’re looking for a Digital Advertising Officer to deliver paid digital marketing campaigns, helping spread the word about Dogs Trust.
What does this role do?
As Digital Advertising Officer, you will:
- manage campaigns throughout the full lifecycle, from briefing with our media agency, to building and developing creative assets and copy, with a particular focus on paid social campaigns on Meta Ads and Google Ads,
- optimise and test campaigns, using platform data and Google Analytics 4 (GA4) to track KPIs, interpret performance, and provide actionable, data-driven recommendations to maximise impact,
- work closely with stakeholders across the charity to ensure campaigns are optimised, and all content reaches the appropriate audience.
This role is a fixed term contract until 31st December 2026. Interviews for this role are provisionally scheduled for week commencing 25th to 29th September 2026, and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need some experience of working with paid digital advertising campaigns, specifically Meta Ads and Google Ads, underpinned by a strong understanding of pay-per-click advertising and paid social. You’ll also have strong analytics skills, with the ability to interpret data and make decisions accordingly. You’ll need effective time management and prioritisation skills, as this role often juggles multiple, competing priorities. Creative copywriting skills are essential, as well as a passion for Dogs Trust and the work we do.
What does this team do?
The Digital Team is responsible for developing and maintaining Dogs Trust's digital presence, including its website and other online platforms and services.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Are you curious about what digital data can tell us about how people find and engage with content?
We’re looking for a Digital Analytics Coordinator to join the Communications Directorate at the Royal College of Radiologists. In this role, you’ll analyse performance across our website, email and social channels, turning complex data into clear insight that helps shape how we plan and evaluate content and campaigns. You’ll also help ensure we’re measuring digital activity effectively, using tools including GA4 and Google Tag Manager to implement and maintain tracking.
Working closely with colleagues across the Content and Brand teams, you’ll help us understand what’s working, how our members are engaging with our content and where we can improve. Your insight will help us make evidence-based decisions, test and learn from what we do, and improve the digital experience we provide for our members.
What you’ll do:
- Gather, analyse and present performance data across the College’s digital channels, including website, email and social media
- Maintain analytics dashboards and produce regular insight highlighting trends, changes in performance and opportunities to improve engagement.
- Implement, test and maintain tracking through GA4 and Google Tag Manager, ensuring digital activity is measured accurately and consistently.
- Work with Content and Brand colleagues to establish appropriate measures for campaigns and evaluate performance against agreed objectives and KPIs.
- Analyse campaign and audience behaviour across digital channels, identifying the content, channels and approaches driving engagement.
- Use email performance data, segmentation and A/B testing to identify opportunities to improve targeting and engagement.
What you’ll need:
- Experience analysing and interpreting data from digital platforms such as GA4, Search Console, social media and email marketing platforms, and using insight to inform content and marketing decisions.
- Practical experience of GA4 and Google Tag Manager, including implementing, testing and troubleshooting tracking.
- Experience creating dashboards, automated reports or data visualisations and measuring performance against objectives and KPIs.
- Experience using segmentation, A/B testing or dynamic content within an email marketing platform to evaluate and improve performance.
- Strong analytical skills and the ability to turn complex data into clear, practical recommendations for non-specialist colleagues.
- Excellent attention to detail, with a strong commitment to data quality and accuracy.
- A collaborative and organised approach, with the ability to work across teams and manage multiple priorities.
Experience in a membership organisation, charity or not-for-profit environment would be beneficial but is not essential.
Why work with us?
The RCR is a membership organisation and charity that works with our Fellows and members to improve the standard of medical practice across the fields of clinical radiology and clinical oncology.
You’ll join a friendly and ambitious organisation with a clear sense of purpose – and a team that’s proud to support doctors working at the heart of cancer and imaging services.
When you join us:
- Make a difference to the lives of Doctors and medical specialties
- Hybrid working – up to 60% remote
- Modern working environment with home‑working equipment provided
- Generous annual leave, plus the option to buy up to 5 extra days
- Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service
- Excellent pension scheme
- Sabbaticals (5+ years’ service) and secondment opportunities
- Interest‑free season ticket loan and cycle to work scheme
- Employee Assistance Programme
- Long service recognition awards
The Sutton Trust is the UK’s leading social mobility charity. Our programmes empower young people to access life-changing opportunities, and our research influences national change to deliver a fairer future.
Over the next year the Trust will celebrate its 30th anniversary and as part of its strategy, we have ambitious plans to grow our access to the workplace programmes in new and innovative ways. We are looking for a dynamic and enthusiastic Employability Programmes Manager to join our team through this exciting period.
The Trust’s Employability programmes support talented young people from lower income backgrounds to successfully access highly competitive universities, degree apprenticeships and professional careers. Delivered in partnership with the UK’s top universities and major employers the programmes support over 1,000 students each year from across the UK.
The successful candidate will lead on the development of a brand-new Tech and Digital Pathways to the Professions programme due to launch in Sep 2027 working with colleagues across the organisation. They will also manage and deliver, a range of other cohort-based employability programmes delivered both online and in-person. They will join a small and passionate team, led by the Head of Employability Programmes, and will play an important role in contributing to the on-going success of our programme work and industry engagement strategy.
Main duties
This role is responsible for leading on the design, planning and delivery of the new Tech and Digital programme (pre 18), alongside planning delivery for the existing employability programmes including our current Careers Plus (post-18) programmes in the tech & digital sector.
Programmes design and delivery
-
Design a suite of interventions and activities for the new Pathways to Tech & Digital programme for launch in September 2027 leveraging our existing Sutton Trust theory of change, previous evaluations and models adapted from existing programmes. The role will work closely with the Senior Employability Manager and other colleagues across the team responsible for employer engagement, evaluation and marketing to ensure successful launch.
-
Deliver existing employability programmes including our current Careers Plus (post-18) programme to launch the next cohort in April 2027, liaising with the Alumni team to ensure alignment with overall alumni engagement.
-
Plan, project manage and deliver a range of online and in person activities within those employability programmes including launch events, career insight activities, academic taster sessions, skills workshops, group projects, networking, information and advice sessions etc. Some activities will also be in-person at employer partners.
-
Liaise with colleagues in the Employer Engagement team to plan and delivery work experience placements, insight days and employer volunteering across programmes.
-
Design engagement and comms plans for programmes to ensure strong student engagement and retention
-
Work with colleagues to build and manage relationships with industry partners from across a range of sectors, who fund and support delivery across the programmes
-
Managepartnerships with external delivery organisations (including universities and 3rdsector facilitators) to ensure the sessions and content of the programmes meet its intended aims
-
Ensure all events and activities are risk assessed and delivered in line with both health and safety and safeguarding policies and best practice
-
Liaise with colleagues in the evaluation team to manage the monitoring, evaluation, accountability and learning across programmes supporting strong response rates, stakeholder reporting and adapting programme design and delivery based on feedback.
-
Lead programme transition and change, balancing the delivery of existing programmes with the development and implementation of new initiatives
-
Manage programme budgets and reporting process
Team responsibilities
-
Line manage a Programme Assistant who supports across programmes
-
Working with the Development team, manage the evaluation and reporting of programme activities including reporting/presenting to funders
-
Other duties as necessary from time to time
Organisational responsibilities:
GDPR
-
Being conscious of how the GDPR relate to your area of work
-
Monitoring and raising issues or potential issues as they arise
Safeguarding
-
Being aware of and actively working to include safeguarding within all aspects of work
-
Raising issues or potential issues as they arise
Fundraising
-
Acting as a representative and ambassador of the Sutton Trust when interacting with external contacts and particularly (prospective) donors
-
Engage with fundraising and/or donor-related activities if required (e.g., contributing to funding proposals, reports or donor meetings)
Health & Safety and Office
-
Familiarising yourself with the Trust’s Employee Safety Handbook, and your individual H&S duties and responsibilities.
-
Reporting any H&S concerns or issues as they arise, either at home or in the office, as appropriate.
-
Being aware of trigger points and informing the Ops team as needed e.g. when moving address or adjusting home workstation setup.
-
Ensuring line reports are completing all H&S training.
-
Regularly checking in with line reports on any H&S concerns, particularly when lone working/working from home.
-
Acting as the Trust’s first point of contact, by providing a responsive and efficient service for general external and internal telephone and email enquiries
HR
-
Line managing, motivating and proactively supporting Programmes Assistant: Employability in their professional development
-
Following the Trust’s HR policies relating to line management and engaging with relevant processes as necessary
Person Specification
We welcome applications from individuals who have experience in:
-
Managing projects/programmes, including event design, planning, administration and delivery
-
Developing and launching new programmes or initiatives, using evidence, insight and innovation to deliver high quality programming
-
Experience of leading programme change and transition
-
Leading young person-facing events and activities, including awareness of best practice in supporting student needs, ideally with experience of digital delivery
-
Facilitation of sessions with young people in person or online
-
Building and Managing relationships with both contracted and voluntary delivery partners as well as diverse stakeholder groups including corporate or funder relationships;
-
Using data to design and deliver programmes
-
Monitoring and evaluation, reporting, and administration
-
Budget management
-
Working within or an understanding of the not for profit sector
We are also looking for an individual who:
-
Is sympathetic to the aims of the Trust and its mission to address educational disadvantage
-
Demonstrates a high degree of initiative and leadership when delivering projects and events
-
Has strong organisational skills including the ability to multi-task and prioritise
-
Excellent verbal and written communication and strong analytical skills
-
Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings
-
Is eligible to work in the UK
Terms of Appointment
-
Contract: Full-time, Permanent
-
Salary: 43,000 - 44,000 per annum
-
Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
-
Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.
-
Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.
-
A DBS check may be required
-
Please note that we are unfortunately not a licensed visa sponsor
Interviews
Applications should reach us by Tuesday 29th September, with first round interviews held over Zoom on Wednesday 7th October, and second round interviews held at our London offices on Thursday 15th October.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
HR / People Manager
Fixed Term initial 7-months | Maternity Cover
Circa £45,000 FTE | Hybrid working (3 days in office, 2 remote)
Essex / Kent (multi-site)
I am excited to be working with a respected not-for-profit organisation seeking an experienced HR / People Manager for a 7-month maternity cover contract.
This is a senior generalist role with real influence. You’ll lead the people agenda, manage a small HR team, and partner closely with senior leaders to deliver change, manage risk, and drive performance through people.
What you’ll be doing
Leading the delivery of the People strategy
Acting as a trusted advisor on complex ER matters, including ETs
Managing TUPE transfers and organisational change
Using people data to inform decisions and business cases
Coaching managers and embedding best practice
Working with Trade Unions and external partners
What we’re looking for
Strong senior/generalist HR experience
Proven background in complex ER and employment law
TUPE and change management experience
Confident stakeholder manager with commercial insight
CIPD qualified (or equivalent experience)
Why apply?
High-impact role, flexible/hybrid working, and the chance to make a real difference in a values-led organisation.
If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
Global Senior Prospect Research Manager
Roletype:Full time; Permanent
Location:Godalming, UK (hybrid working pattern 2x days per week in the office). The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.
Salary:£47,000 - £50,000per annum (depending upon skills and experience)
Abouttherole
As our Global Senior Prospect Research Manager, you’ll play a key role in helping Compassion in World Farming to end factory farming by strengthening our global prospect research function.
This is an established and important role within our Global Philanthropy Team, central to building and sustaining a strong, high-quality prospect pipeline to support our fundraising growth ambitions. As part of this role, you’ll help shape and deliver prospect strategy, insight and KPIs aligned to our fundraising priorities and long-term organisational growth plans.
As our Global Senior Prospect Research Manager, you’ll be responsible for (but not limited to):
- Prospect Research -Leading and strengthening the global prospect research function,ensuring it effectively supports ethical fundraising growth across key markets.
- High Potential Prospects-Identifying,researchingand prioritising high-potential prospects from Salesforce and other sources, working closely with colleagues in CRM & Insights.
- Profile Creation-Producing clear, high-quality prospect research profiles to support donor cultivation, relationshipdevelopmentand strategic decision-making.
- Ethical Screening -Leading on due diligence and ethical screening, ensuringa consistent and rigorous approach across donors and markets.
- Data and Reporting-Using data, insight and reportingto analyse our prospect pool,identifynew donor opportunities and supportaccurate, compliant donor records.
About you
To succeed in this role, you’ll need to bring strong prospect research experience, from an international fundraising team or comparable environment, alongside a good understanding of global philanthropy trends, donor behaviour and ethical fundraising practice.
You’ll have to be confident in turning research into clear, useful insight for fundraisers, with the ability to build strong working relationships across teams and communicate findings in a way that supports action. You’ll also have excellent attention to detail and the ability to self-manage a varied workload in a busy, values-led environment.
Skills and experience you’ll need to bring as our Global Senior Prospect Research Manager:
- Prospect research experience within an international fundraising team or comparable environment.
- Experience building and managing a prospect pipeline that supports income growth.
- Experience using a wide variety of resources to produce high-quality intelligence for fundraisers.
- Experience of due diligence and applying ethical fundraising policies.
- Strong understanding of prospect research systems and processes, with experience using CRM systems, ideally Salesforce.
If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.
Why join us
This is a brilliant opportunity to shape a vital global research function and help drive the fundraising growth needed to create lasting change for farmed animals.
We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:
- 25 days annual leave + bank holidays
- Health Cash Back Plan and 24/7 GP access
- Employee Assistance Programme and MHFA support
- Premium Calm App subscription
- Electric car schemeavailable
- Defined contribution pension scheme
- Enhanced discretionary sick pay
- Hybrid working model (role and location dependent)
- Free onsite parking and office next to mainline station
- Cycle Benefit scheme and other savings options
- Ongoing learning and development opportunities
How to apply and key dates
Ifyou’reready to make a global impact,we’dlove to hear from you. PleasesubmityourCV and a cover letteroutlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV.
Please note that we may begin interviews on a rolling basis, so early applications are encouraged.
Closing date: 29 September 2026
1stStage (Teams) Interview
2ndStage (Face to Face at HQ) Interview, with task
“Join us in building a more compassionate future for animals, people, and the planet.”
About Compassion
Compassion in World Farming Internationalis a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts,we’vespent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.
Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore ourCandidate Pack, andCareers Page.
Tocomply withlegal requirements in the UK and internationally, all applicants must be able todemonstratetheir right to work in the country where the role is based. Compassion in World Farming is absolutely committed toproviding equal opportunities for everyoneregardless of their background.Wevalue diversity and live experienceand acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector.We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Compassion in World Farming International is a leading global organisation working to end factory farming.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Action for Pulmonary Fibrosis
Action for Pulmonary Fibrosis is a UK charity. We bring people together to drive change so that everyone affected by pulmonary fibrosis can live well for longer.
We provide support, information and education, raise awareness, campaign for better diagnosis and care, and invest in research. Our strategy, For Every Breath, Every Journey, Every Future, is shaped by lived experience and supported by stronger organisational foundations and sustainable income.
The role
Reporting directly to the Chief Executive, you will lead APF's communications, marketing and engagement function. You will turn organisational priorities into an integrated plan, set clear standards and measures, advise senior leaders and ensure that marketing, media, content, digital and internal communications work together.
You will lead three managers: the Senior Marketing and Communications Manager, the Press, PR and Stories Manager, and the Communications Operations and Engagement Manager. The Digital Marketing Coordinator will report to the Senior Marketing and Communications Manager. This structure gives you the scope to shape the whole function while delegating specialist delivery clearly.
Your early work will include establishing the team operating model and annual plan, moving PF Together to quarterly publication, strengthening email marketing, leading a complete website content rewrite, creating clearer supporter journeys and building a proactive media and story pipeline. You will also work closely with fundraising so that strong propositions and campaigns reach the right audiences and contribute to acquisition, retention and income growth.
The role will lead APF's approach to communications data, performance reporting and responsible use of AI and connected systems. Human judgement, data protection and information security will remain central to how these tools are used.
Please submit your CV and cover letter via Charity Job.
First stage interviews will take place virtually on Friday 9th October 2026
Second stage interviews will take place in person at our Peterborough office on Thursday 15th October 2026
Action for Pulmonary Fibrosis (APF) is a national charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis.
The client requests no contact from agencies or media sales.
OVERVIEW OF THE ROLE
The Fundraising Executive will provide essential operational support to the Fundraising Team, with primary responsibility for maintaining accurate, timely and useful information in our CRM system, Donorfy. The postholder will process and reconcile donations, maintain high-quality supporter records, coordinate prompt and personalised donor acknowledgements, and produce clear insights to support fundraising decisions across Helen Bamber Foundation and Asylum Aid.
We are looking for someone who is methodical, numerate and detail-focused, with the confidence to work across a CRM, banking and income records. They will combine excellent data discipline with warm donor care, helping colleagues use Donorfy consistently and sharing regular reports, trends and actionable insights with the Fundraising Team.
This is an excellent opportunity for someone looking to begin or develop a career in charity fundraising operations. We welcome applicants with transferable experience in database or CRM administration, finance processing, customer or supporter care, reporting, or a detailoriented administrative role.
HOW TO APPLY
The first stage is to complete on our online application form on our website by 10:00 am on Monday 28th Sep 2026.
The website form will ask you to:
- Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.
- Upload your current CV
- Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.
TIMELINE
Closing date: Monday 28th Sep 2026 at 10:00am
Preliminary interviews (online): 6th Oct 2026
Final panel interviews (in person): 14th Oct 2026
ELIGIBILITY
Please note that the successful candidate must have the right to work in the UK (as a small charity we do
not have the capacity to sponsor work visas).
(Full details available on the Job Description)
ADJUSTMENTS
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll
always endeavour to be as accommodating as possible. If you require a different format of the application
form, such as large print or Word format, or if you would like to discuss any specific requirements, please
get in touch with us.
EXPERTS BY EXPERIENCE SUPPORT
We are also proud to be a member of the Experts by Experience Employment Network , which aims to increase representation of people with lived experience in the charitable sector.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network.
Our Vision for Transformation through Forests
This is a defining moment for the National Forest, with a renewed Vision to harness the transformative power of forests to restore nature, connect communities, and drive enterprise for a positive future. Over 30 years, this 200 square mile landscape has been reshaped, more than 10 million trees planted, and forest cover increased from 6% to 26%. Now, we are ready to build on this success enabling three new national forests and championing a forest network for England.
We are now looking for an Evidence and Impact Manager to join us on a permanent, full-time basis, working 37 hours per week.
The Benefits
- Salary of £48,575
- Civil Service Pension scheme
- 30 days’ annual leave plus 10.5 days’ public and privilege holidays
- Staff bonuses
- Flexible working options
- Cycle to Work Scheme
- Employee Assistance Programme
- Discounts on gym memberships
This is an outstanding opportunity for an experienced performance and evidence professional with GIS expertise to join our ambitious organisation.
You’ll have the chance to work on a wide variety of projects that shape our work, ensuring insight sits at the heart of our future direction, and we can continue to deliver on our vision.
What’s more, you’ll discover a passionate and dedicated team all working towards the same goal of a future where people, nature and the economy can grow together.
If you’re passionate about evidence, impact and the power of forests to transform places and lives, read on and apply today.
The Role
As our Evidence and Impact Manager, you will lead the development and continual improvement of our Outcomes Framework, helping us evidence progress towards our vision of ‘Transformation through Forests’.
Working to deliver our vision for nature, communities and enterprise, you’ll establish meaningful metrics, effective data collection, evaluation and reporting processes.
Managing a small team, you will oversee the generation and delivery of robust evidence and insight, translating complex information for a range of audiences to inform decision-making, support programme development, and inform external messaging for communications and advocacy work.
Additionally, you will:
- Oversee reporting for the Defra England Tree Planting Programme
- Line manage a Grants Officer who administers £2m of grants for forest creation and woodland management
Some evening and weekend work may be required, for which time off in lieu will apply, and you may also need to travel to sites across rural locations.
About You
To be considered as our Evidence and Impact Manager, you will need:
- At least five years’ experience in a similar role
- Experience of leading corporate performance monitoring and reporting within the environmental field
- Proven experience of using GIS for dataset analysis and the presentation of spatial information
- Knowledge of qualitative and quantitative research and information presentation techniques
- An understanding of the benefits of tree planting and habitat creation for nature, communities and enterprise
- A relevant degree or postgraduate qualification
The closing date for this role is the 28th September 2026.
Other organisations may call this role Impact Manager, Evidence Manager, Monitoring and Evaluation Manager, Environmental Performance Manager, Research and Impact Manager, Insights and Impact Manager, or Evaluation and Impact Manager.
The National Forest is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to use evidence and insight to help demonstrate the transformational potential of forests as an Evidence and Impact Manager, please apply via the National Forest website.
The client requests no contact from agencies or media sales.
Compassion in World Farming International is a global movement transforming the future of food and farming. Join us as our Management Accountant and help strengthen the financial insight, reporting and data integrity that supports effective decision-making across our global organisation.
Management Accountant
Role type:Permanent; Full time
Location: Godalming, Surrey - HQ. Hybrid working pattern 2x days per week in the office. The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.
Salary: £39,000 - £48,000 per annum, depending upon skills and experience.
About the role
As our Management Accountant, you’ll play an important role in helping Compassion in World Farming make well-informed financial decisions. Working within our Finance Business Partnering team, you’ll provide accurate and timely management information, support budgeting and forecasting, and help ensure our financial data, coding and reporting structures are robust and reliable.
As part of this new role, you’ll be responsible for:
- Management reporting and analysis - Preparing monthly management accounts, variance analysis and clear financial commentary.
- Budgeting and forecasting - Supporting annual budgets, periodic forecasts and monthly staff cost monitoring.
- Financial data integrity - Maintaining coding structures, grant records and reporting frameworks in Netsuite.
- Stakeholder support - Helping budget holders and non-finance colleagues understand financial performance, coding and reporting requirements.
- Process improvement - Identifying practical ways to improve reporting, processes and financial insight.
About you
To succeed as our Management Accountant, you’ll bring strong experience in management accounts, budgeting, forecasting and financial analysis, together with the confidence to explain financial information clearly to colleagues who may not have a finance background.
Skills and experience you’ll need to bring:
- Experience of producing, reviewing or supporting monthly management accounts, including variance analysis and clear commentary.
- Experience of supporting budgeting and forecasting processes, and explaining movements against budget.
- Experience of working with accounting or finance systems, ideally Netsuite or a similar system.
- Strong Excel skills, including lookups, pivot tables, data sorting and analysis.
- Excellent attention to detail and accuracy, with a proactive approach to identifying and correcting errors.
- The ability to communicate financial information in a clear, accessible and supportive way to non-finance colleagues.
- Experience of charity finance, restricted and unrestricted funds, grant coding or donor reporting would be beneficial.
If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.
Why join us
This is a meaningful opportunity to use your finance expertise to support a global organisation working to end factory farming and build a more compassionate, sustainable future.
We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:
- 25 days annual leave + bank holidays
- Health Cash Back Plan and 24/7 GP access
- Employee Assistance Programme and MHFA support
- Premium Calm App subscription
- Electric car scheme available
- Defined contribution pension scheme
- Enhanced discretionary sick pay
- Hybrid working model (role and location dependent)
- Free onsite parking and office next to mainline station
- Cycle Benefit scheme and other savings options
- Ongoing learning and development opportunities
How to apply and key dates
If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV.
Please note that we may begin interviews on a rolling basis, so early applications are encouraged.
Closing date: 9am 16 September 2026
1stStage (Teams) Interview: 23 September 2026
2ndStage (Face to Face at HQ) Interview, with task: 29 September 2026
“Join us in building a more compassionate future for animals, people, and the planet.”
As part of Stage 1 interviews, for some roles shortlisted candidates may receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.
About Compassion
Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.
Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page on our website.
To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.
Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Compassion in World Farming International is a leading global organisation working to end factory farming.



About Us
Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.
The Role
The Development Team secures vital funding to support core programming and public engagement, exhibitions, collections care and major capital projects at Royal Museums Greenwich. We work with philanthropists, companies and trusts & foundations, building a community of generous and loyal supporters from our Patrons Circle and legacies to major grants and corporate partners. Our current focus is to secure a team target of £2M revenue income in this financial year, and deliver the funding needed to deliver First Light, a landmark capital transformation of the Royal Observatory Greenwich.
This is an exciting time to join this busy, tight-knit fundraising team, to work across all fundraising disciplines and to play a vital role in our future success.
Reporting to the Senior Manager: Development Business Operations, and working with all our fundraisers, the post holder will play a vital role in creating action led prospect pipelines.
Key responsibilities include the identification and assessment of new prospective donors to increase Royal Museums Greenwich's donor pool - based on a solid understanding of current projects and priorities. Prospect pipeline activity will be supported by detailed research profiles and due diligence, ensuring that fundraisers are informed and focussed and to ensure prospect cultivation actions and deadlines are regularly recorded, kept on track and on target.
The role is responsible for maintaining the department's systems, processes and data - always aware that effective management maximises income generation and donor engagement and always seeking improvement in these areas. This role has responsibility for day-to-day management of, and training on, the fundraising database: Blackbaud’s RE NXT. The database is a vital tool in recording fundraising opportunities and actions, recording gifts, stewardship and donor interactions with Royal Museums Greenwich. As such, a good understanding of data protection law and how it is applied will play a large part in this role.
The successful candidate will have a track record in successful research, an interest in the heritage sector, and will demonstrate strong writing and analytical skills. They will be able to work on their own initiative, as well as having an understanding of the importance of data management and how process improvement can lead to more efficient working.
This is a full-time, permanent role in Band 6 - Management and Competent Specialists. Core hours of work will be 36 hours per week, Monday to Friday between 9am - 5pm, with an additional hour to be worked as agreed upon with management. Occasional evening working will be required - as part of the wider team - to support fundraising events.
Salary: £31,400 per annum.
Prospective candidates are encouraged to read the attached Job Description and Person Specification before applying.
Please be aware that we are unable to sponsor visas.
Please also note that due to our commitment to internal opportunities for current staff, internal candidates will be considered first for this role.
Interviews are pencilled in for the week commencing Monday 5th October.
Benefits
We offer:
• A generous pension scheme
• 22 days annual leave (rising to 25 after 1 year) plus bank holidays
• 40% discount in our cafés, 30% in our shops
• Interest-free loans (travel, bike, gym, learning)
• Free Life Assurance Scheme covering you for 2 times your annual salary
• Free entry to exhibitions at partner museums and galleries
• Flexible and hybrid working options
• A culture that celebrates individuality, collaboration, and innovation
EDI
Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.
We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.
Discover amazing stories of the Sea, Space, History and Creativity



Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Living Wage Foundation
The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.
Still part of Citizens UK today, the Living Wage Foundation (LWF) continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 490,000 people and winning over £4bn of better wages for people who need it most.
Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
At Citizens UK (CUK), our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
Main Responsibilities
As the Data and Membership Officer for the Living Wage Foundation (LWF), you will play a pivotal role in supporting the smooth running of our internal processes and supporting our network of nearly 17,000 accredited Living Wage employers. Your responsibilities will span data management, customer service, finance administration, and team support. You will contribute to effective data management by supporting system updates, maintaining high-quality records on platforms such as Salesforce and ActOn, and generating reports for use by senior management.
Additionally, you will coordinate the administration and reconciliation of credit card payments and act as a liaison between the CUK Finance and LWF teams. In the area of customer service, you will manage our Employer support email inbox, respond to queries, and escalate complex issues as needed. You will also be responsible for updating internal systems, supporting merchandise and branding requests, and representing the Foundation in both written and verbal correspondence. Team support duties will include arranging logistics for team events, providing occasional administrative assistance to senior leadership, and ensuring internal handbooks and guidance remain current. Throughout all areas of your work, you will collaborate closely with colleagues across the LWF Team to ensure we meet the needs and expectations of our employer network and other key stakeholders.
Working as the Data and Membership Officer for the Living Wage Foundation, reporting to Senior Data and Insight Manager (LWF Operations and Insight team) your main responsibilities will include:
Project Management
-
Support LWF team with good data management, reviewing employer pipeline numbers, reporting to Senior Management Team (SMT) when there are issues or delays.
-
Clean employer data, escalating complex issues to relevant colleagues.
-
Support the Senior Data and Insight Manager to maintain high-quality data across our systems, including Salesforce (CRM) and ActOn (marketing email platform).
-
Support the Operations and Insight Team with testing and implementation of new systems and processes.
Learning and expertise
-
Keep internal handbooks and guidance up to date with ways of working practices, systems and policies, working with the LWF team to consider and implement improvements to make LWF an efficient and positive place of work.
-
Create and share basic reports from Salesforce for use by the team and SMT.
Communications
-
Represent the Living Wage Foundation coherently in writing and verbally.
-
Work collaboratively with the team and across Citizens UK to ensure that we are meeting the customer service expectations of our employer network and stakeholders.
Develop and manage external relationships
-
Manage our Accreditation Inbox, including responding to simple accreditation or form questions, and escalating more complex questions where necessary in a timely and helpful manner.
-
Update Moneypenny (LWF switchboard) on team changes, holidays etc. Receive and respond to general enquiries received through the switchboard.
-
Support on Employer Merchandise and branding requests where required, ensuring timely delivery and clear correspondence.
Develop and manage internal relationships
-
With Operations & Data Officer, support the LWF team to book items in and out of LWF merchandise library.
-
Arrange logistics for LWF all staff Away Day.
-
Provide Senior Leadership Team (SLT) with occasional administrative support including booking travel, rooms, and making purchases when necessary.
Income and resources
-
Coordinate the administration and reconciliation of credit card payments.
-
Liaise between CUK Finance team and LWF team, ensuring each team is updated on processes and working cross-team to ensure good communication.
-
Administration of LWF Away Day budget.
Contribute towards Citizens UK’s strategic objectives
-
Responsibility for delivering agreed areas of the Foundation’s work plan.
-
Work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders.
-
Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.
-
Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.
-
Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
-
Professional certification in project management, administration, finance (D)
Experience
-
Previous experience supporting data management and reporting, ideally using CRM systems such as Salesforce (E)
-
Prior experience in customer service or stakeholder engagement (E)
-
Experience working in a team-based office environment (E)
-
Experience in finance administration, including credit card administration and budget management (E)
-
Experience with cross-team liaison or project coordination (D)
Key skills and knowledge
-
Strong organisational skills with the ability to manage multiple tasks and meet deadlines (E)
-
Excellent written and verbal communication skills, with the ability to respond professionally to internal and external queries (E)
-
Proficiency in Microsoft Office and familiarity with CRM and data management systems (E)
-
Attention to detail and accuracy in handling financial and data-related tasks (E)
-
Ability to produce and analyse basic reports (E)
-
Understanding of confidentiality and data protection principles (E)
Personal qualities & values
-
A proactive self-starter, able to work independently and take initiative (E)
-
Collaborative and able to work effectively as part of a diverse team (E)
-
Flexible and adaptable, willing to support a range of operational needs (E)
-
Committed to the mission and values of the Living Wage Foundation and Citizens UK (E)
-
Willingness to learn new systems and processes, and to support continuous improvement (E)
-
Positive, professional attitude and commitment to high-quality service (E)
Interview date: 21-22 October 2026
We’re the movement at the heart of fairer, better work. Fair pay, secure hours & enough to live on in retirement.



Job Title: Supporter Experience Officer - VAC173
Working Hours: 37.5 hours per week (flexible working by agreement). It is expected that work will sometimes be required outside normal working hours. However, time off in lieu is offered in accordance with the policies and procedures.
Salary: Circa £30,000 per annum
Contract: Fixed Term 12 Months (Maternity Cover)
Deadline: Wednesday 30th September 2026
Interviews to take place: CV's will be considered as they are received. Shortlisted applicants will be contacted by telephone in the first instance.
Location: Leeds Hospitals Charity offices with occasional opportunity to work from home.
Please include a cover letter or short supporting statement explaining why you're interested in joining Leeds Hospitals Charity and how your skills, experience and values make you a great fit for the role.
Who are Leeds Hospitals Charity?
Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing. We bring together thousands of donors to make a meaningful difference for patients across Yorkshire, funding life-saving equipment, treatments, rare disease research and vital comforts where they are needed most.
Why This Role?
The Supporter Experience Officer plays a key role in delivering an outstanding, person-centered experience for supporters, patients, volunteers and staff. As a first point of contact, the postholder will provide excellent supporter care through the management of enquiries, donations, supporter communications and stewardship activities.
Your role will support the delivery and continuous improvement of supporter journeys, helping to ensure supporters receive timely, relevant and engaging communications that build loyalty, strengthen relationships and encourage long-term support. The Supporter Experience Officer will also provide volunteer co-ordination and operational support, contributing to an efficient, responsive and supporter focused fundraising team.
What We’re Looking For
- Experience delivering excellent customer service, supporter care or stakeholder engagement within a charity, healthcare, public sector or commercial environment.
- Strong communication and interpersonal skills, with the ability to build positive relationships with supporters, volunteers, patients, colleagues and other stakeholders.
- Experience managing enquiries and communications across multiple channels, including telephone, email and digital platforms.
- Excellent organisational and administrative skills, including record management, donation processing and maintaining accurate documentation.
- Experience using CRM databases and Microsoft Office applications for data management, reporting and supporter administration.
- Strong attention to detail, with a commitment to maintaining high standards of data quality, accuracy, confidentiality and GDPR compliance.
Key Responsibilities:
- Act as a first point of contact for supporters, responding to enquiries professionally and providing an outstanding supporter experience across all communication channels.
- Manage supporter records and administrative processes, including donation processing, Gift Aid administration, data management, reporting and supporter stewardship, ensuring accuracy, compliance and timely donor thanking.
- Build and maintain positive relationships with supporters, patients, volunteers and Leeds Teaching Hospitals NHS Trust staff, strengthening engagement, loyalty and connection to the charity’s impact.
- Lead the development and continuous improvement of supporter journeys, using feedback and insight to enhance satisfaction, retention and improve fundraising outcomes.
- Co-ordinate volunteer recruitment, induction, training, support and task allocation, ensuring volunteers have a positive and rewarding experience while maximising their contribution.
Full Job Description can be found on our website.
Benefits:
· 27 days holiday a year plus bank holidays with the option to buy additional holiday.
· Flexible and Hybrid Working
· Annual pay review
· Birthday Day (Paid day off on your Birthday)
· Additional holidays based on length of service
· Volunteering Days
· Unlimited access to our online Learning & Development Portal
· Pension scheme- 5% employer contribution
· Health & Wellbeing support including:
o access to Employee Assistance Programmes and trained Mental Health First Aiders
· Life Insurance Protection
· Cyclescheme
· NHS Blue Light Card and Discounts
As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.
Leeds Hospitals Charity is committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our recruitment practices support this by ensuring all employment positions are subject to a fair, and robust recruitment process, relevant to the role. This may include interviews, assessments, pre‑employment checks, including DBS checks, references, and an appropriate probationary period.
Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity.
We support NHS staff to deliver the best care for over a million patients and their families each year.