Data service manager jobs in Waltham abbey, essex

About the Role

This is an exciting opportunity to join IRMO as our Youth Project Coordinator and lead the Latin American Youth Forum (LAYF) – IRMO’s youth-led group for migrant and refugee young people aged 13–19.

LAYF offers a safe, supportive and trilingual space (Spanish, Portuguese and English) where young people can overcome barriers and begin to find their feet in the UK. Activities are designed to build confidence, support integration and foster leadership. Through the programme, participants can learn English through fun and engaging ESOL (English for Speakers of Other Languages) classes, take part in weekly educational, arts-based and themed workshops, and receive one-to-one support through a targeted coaching programme focused on education, volunteering and employment.

Young people also have the opportunity to join the LAYF Youth Steering Group, where they can develop leadership skills and inspire other Spanish and Portuguese-speaking young people, while exploring London and beyond through cultural trips and residentials.

As Youth Project Coordinator, you will be responsible for registering and onboarding new participants, designing and delivering a creative weekly programme of LAYF Space Workshops, and offering one-to-one mentoring to help young people access opportunities and build confidence. You’ll work closely with IRMO’s ESOL and Advice and Advocacy teams to ensure a joined-up and holistic approach.

This is a varied role that requires empathy, creativity and excellent organisational skills. You will play a key part in ensuring all activities are inclusive, engaging and safe, while monitoring progress and capturing the achievements of the young people involved. You’ll also be a positive role model, helping each participant realise their potential and feel empowered in their journey.

LAYF is delivered as part of Building Young Brixton (BYB), a consortium of ten Lambeth-based organisations working together to inspire and empower young people in the borough. Partnership working is central to the LAYF ethos, and the Youth Project Coordinator will collaborate closely with BYB partners to co-create activities, share skills and strengthen impact.

Key Responsibilities

• Recruit and register LAYF participants by assessing individual needs and matching them with appropriate activities

• Plan, co-produce and deliver a dynamic and engaging programme of LAYF activities – from arts and sport to inspirational talks – designed to build young people’s confidence, life skills and social connection

• Coach and support young people to thrive in their education and personal development through a targeted one-to-one coaching programme

• Plan and deliver quarterly trips and events that promote peer interaction and engagement with the local community

• Signpost and refer young people to relevant services at IRMO, BYB or other external partners

• Maintain accurate and up-to-date records, including registration forms, attendance, surveys, feedback, session plans and coaching logs

• Input and manage baseline and progress data using IRMO’s database and monitoring tools

• Produce compelling case studies and success stories to share with young people, funders and supporters

• Ensure the wellbeing and safety of all participants, following IRMO’s safeguarding policies and National Youth Agency (NYA) guidance

• Communicate with LAYF participants and families in a timely and appropriate way, respecting boundaries and overcoming communication barriers

• Promote LAYF activities through newsletters, social media and IRMO’s communications channels

• Represent LAYF and IRMO in meetings and forums with partners, funders and youth sector networks

• Work closely with IRMO colleagues to ensure the wider needs of young people and families are supported holistically

• Recruit, supervise and support LAYF volunteers

Please note that this job description is not exhaustive and may change depending on the needs and development of the organisation.

Person Specification

The list below outlines the experience, knowledge and skills we’re looking for. It will be used in shortlisting and interviews. If you meet the essential criteria but not the desirable ones, we still encourage you to apply.

Essential

• At least one year’s experience working with young people in the UK

• Experience designing and delivering engaging programmes for young people

• Experience providing one-to-one coaching to young people

• Experience using M&E tools to collect baseline/progress data and contribute to reports

• Able to build trust with young people and maintain clear professional boundaries

• Ability to manage your workload, meet deadlines and respond to changing demands

• Resourceful and creative, with a problem-solving mindset

• Excellent verbal and written communication skills in English 

• Excellent verbal and written communication skills in Spanish

• Competent with Google Workspace, video conferencing tools, Word, Excel and PowerPoint

• Strong understanding of safeguarding

• Strong understanding of the barriers faced by young Latin Americans in the UK

• Clear commitment to IRMO’s vision, mission and values

• Willingness to work some evenings and weekends

Desirable

• Experience supervising or supporting volunteers

• Excellent verbal and written communication skills in Portuguese

• Qualification in Youth Work

• Qualification in Information, Advice and Guidance (IAG)

• Understanding of the UK not-for-profit sector, and UK education and employment systems for young people

Position: Head of Experience
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London N4, with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4

About Us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The Head of Experience is a senior cross-organisational leadership role building and leading a new Experience function at the heart of the Engagement and Income Generation directorate.

It exists to change how the organisation understands and responds to the people it exists for. That means identifying where experiences can be improved and creating the conditions to act on it.

The postholder will drive cross-functional collaboration so that audience insight and data consistently inform strategic decisions. They will create the systems and governance that turn insight into action across the breadth of MS experience.

The postholder is accountable for driving measurable improvements in how audiences experience every interaction with us. This builds the conditions for integrated, audience-led engagement at scale, in service of delivering greater impact and sustainable income.

Closing date for applications: 9:00 on Thursday 18th June 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington.

£26,936.00 per annum, working 35 hours per week.

Fixed Term Contract for 12 months

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• As a member of the Customer Call Centre be the first point of contact for customers and staff
• throughout the organisation on all enquiries
• Deal with enquiries on Housing Management, Maintenance and Customer Support
• Receive and action maintenance requests for owned, managed or leased properties
• Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
• Data entry into IT systems and databases for reporting and performance indicators
• Support of administration functions within the team

About you:

• Approachable and open behaviour. Works as part of a group or team
• A strong approach and commitment to providing an excellent customer service
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their

What you'll bring:

Essential:

• Educated as a minimum to GCSE English and Maths or equivalent
• IT literate and can use Microsoft software packages and housing management systems
• Customer service skills especially verbal
• At least two years experience in working in a call centre, property and/or customer services environment

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Salary: £32,585.37 (plus London Weighting of £5,023.71 if applicable)

Location: Old Street London (with flexibility to work from home)

Contract: 12 month fixed term 

Hours: Full time 35 hours

Closing date: Sunday 28th June 2026 at 11:30pm

Are you looking to develop a career in partnership management and corporate fundraising? Are you passionate about the private sector’s role in helping to tackle homelessness? If so, this is a great opportunity to join an award-winning team as Corporate Partnerships Executive and play a key role in driving our fundraising goals forward.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

 The High Value Partnerships department is crucial to achieving Shelter’s charitable, raising over £20 million a year through relationship-based fundraising with businesses, high-net-worth individuals, legacy pledgers, trusts. 

This role will sit in a newly formed sub-team of Corporate Partnerships. The Corporate team has been successful in developing high value, long term and sector leading partnerships with companies such as IKEA, B&Q, HSBC UK and M&S.

About Breaking the Cycle

Breaking the Cycle is an access to banking programme for people with no fixed address. Access to banking is a key tool in breaking the cycle of homelessness. Shelter works with the financial services sector, to help them to better serve the needs of vulnerable customers and access basic banking products. 

Breaking the Cycle is delivered with a network of charity partners and local organisations who serve vulnerable individuals, including those who experience rough sleeping, living in temporary accommodation, seeking asylum and surviving domestic abuse, to access a bank account. Through the network we ensure more people access the help they need to become financially included. 

Breaking the Cycle is currently delivered in partnership with HSBC UK. In October 2025, HM Treasury announced an ambitious new Financial Inclusion strategy and identified Breaking the Cycle as a key programme to achieve their objectives. This will result in a significant expansion of Breaking the Cycle to an additional 5 major high street banks on a 12-month pilot period.

 About the role

Reporting to the Senior Partnership Manager (Breaking the Cycle), this role will be responsible for supporting the delivery of the Breaking the Cycle programme. The Executive will be responsible for the day-to-day management of two financial institutions, management of existing charity partners and onboarding new charity partners, as well as monitoring due diligence and safeguarding procedures. This role is fundamental to ensuring the programme runs smoothly. 

You will:

• be proactive with great attention to detail, 
• be comfortable working with data and Microsoft Excel 
• be highly process and data driven, with the ability to spot opportunities to drive efficiencies,
• have strong relationship-building skills,
• be a confident communicator with the ability to engage stakeholders 

You may have experience related to, or a background in, partnership/account management that will help you to deliver partnerships and build strong, productive working relationships. Experience in data management would also be valuable. 

About you

You will be proactive and have excellent relationship-building and communication skills, with the ability to engage and win people over and convey complex ideas succinctly, confidently and persuasively. You will be well organised with the ability to prioritise and work efficiently with confidence to work independently and as part of a project team. You may have experience of, or a background in, corporate fundraising or partnership management that will help you to strengthen and develop existing partnerships, build strong, productive working relationships at all levels, and identify new opportunities to grow income across partners. What’s for sure is that you have a passion for social justice and share our belief that everyone has the right to a safe home. 

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a one-page expression of interest. This should be relevant to the points in the ‘About You’ section of the job description attached to this advert and align with the following behaviours below. 

• We prioritise diversity and have an inclusive and open mindset  
• We work together to achieve a shared purpose
• We learn from our experiences and are open to risk

Diversity Statement

At Shelter we are united by our purpose to defend the right to a safe home; our enemy is the social injustice at the core of the escalating housing emergency. We believe to win that fight; we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

At Shelter we recognise that people from marginalised groups might face particular difficulties in their career journey and we are committed as an employer to tackle this injustice. Studies have shown that women and people of colour are less likely to apply for jobs unless they feel confident that they meet every requirement listed. 

At Shelter we are dedicated to building an anti-racist, diverse, inclusive, equitable, and authentic workplace, so if you’re excited about this role and your experience or skills to date don’t align perfectly with every part of the role requirements in the job description, please don’t let that stop you applying. We encourage you to tell us how your skills, knowledge, behaviours, and experience will aid your success in the role.

 Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Employment Specialist to play a pivotal role in our Employment Services in Redbridge.

Sounds great, what will I be doing?

Employment Specialists provide personalised support to set career goals, overcome barriers to work, and navigate every stage of the job search—from CV writing and interview preparation to engaging with employers and understanding how employment may affect benefits. The team also offers ongoing in-work support to help individuals stay in their roles and thrive in the workplace.​

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a strong understanding of mental health and employment support, with experience helping individuals to find, return to, and sustain employment, and knowledge of models such as IPS. You will have excellent communication and interpersonal skills, enabling you to build effective relationships with clients, stakeholders, and partners, and confidently present and promote services. Highly organised, you will be able to manage your time, prioritise tasks, and work to tight deadlines in an outcome-driven environment.

You will demonstrate a sound understanding of key policies and legislation, including Health & Safety, Data Protection, Equality & Diversity, and the Equality Act 2010, alongside a commitment to continuous professional development. A positive, proactive, and person-centred approach is essential, with the ability to assess client needs, develop action plans, and maintain accurate records using Microsoft Office and case management systems. Flexibility to travel across the borough and a commitment to supporting wellbeing and inclusion are also key.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The Hainault Forest Visitor Centre Assistant is an integral part of the team delivering a welcoming and memorable experience for visitors to Hainault Forest. Working in the Woodland Trust’s visitor centre, the role will assist with retail operations, provide excellent customer service, support various visitor engagement activities, and promote ways that visitors can support our cause - including Woodland Trust membership. This role contributes to enhancing the visitor experience while supporting the Woodland Trust’s mission. Our work at Hainault Forest is delivered in partnership with London Borough of Redbridge and Vision RCL.

The Role:

• Provide a warm, welcoming experience for visitors by sharing information about the forest, facilities, activities, and key site features, and responding to general enquiries.
• Promote the Trust’s membership offer and actively encourage sign-ups as part of the visitor experience.
• Support the delivery of events such as local walks workshops, often with children on an occasional basis.
• Work as part of the Visitor Centre team to manage building operations, including opening and closing procedures, upkeep of shared spaces, and handling financial transactions and cashing up.
• Deliver high-quality retail service, including operating the till efficiently, maintaining the retail area to a high standard, restocking and rotating stock, and ensuring strong visual merchandising.
• Contribute to retail performance by supporting stock selection and stock level decisions, monitoring sales, and helping to develop the retail offer to maximise income generation at the forest.
• Provide occasional support with social media by creating content and posting on relevant platforms to help promote the site and its activities.
• Work collaboratively with colleagues, volunteers, and external partners, while following all health and safety procedures and adhering to data protection regulations when handling personal information
• This role will be based in the Hainault Forest Visitor Centre. You would be expected to live locally or within a reasonable travelling distance.

The Candidate:

• Experience working in a retail and/or customer-facing environment, with knowledge of point-of-sale (POS) systems, visual merchandising and stock management processes.
• Ability to manage your own time effectively within agreed working hours, balancing multiple tasks and priorities.
• Comfortable working independently using your own initiative, while also being a reliable and collaborative team member.
• Strong communication skills, able to engage confidently and appropriately with a range of audiences including children and young people.
• A basic understanding of health and safety practices relevant to public-facing environments.
• Confident using MS Office applications, including Word, Excel, Teams, and Outlook.
• A welcoming, organised, reliable, and passionate approach, with a genuine enthusiasm for nature and a desire to connect people with Hainault Forest and the Woodland Trust’s mission.
• Willingness to learn about Hainault Forest and the Woodland Trust, and subject to pre-employment checks including right-to-work, references and an enhanced DBS check.
• The successful candidate will be required to be over the age of 18 and required to undertake an Enhanced Background Check, as part of our pre-employment screening.

Benefits and Wellbeing:

Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:

For fairness we keep our candidates’ personal details hidden from the hiring managers, and CVs are redacted until after shortlisting is complete. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now:

If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will take place at the Hainault Forest Visitor Centre.

Clinical Guidelines Assistant
£32,477 pa plus excellent benefits
London WC1 and home-based (hybrid working)
35 hours per week, full-time
Permanent

The Royal College of Paediatrics and Child Health (RCPCH) is seeking a highly organised and proactive Clinical Guidelines Assistant to support the delivery of our Clinical Guidelines Programme. This is an exciting opportunity to contribute to work that helps improve the quality of paediatric healthcare by supporting the development, appraisal and consultation of clinical guidelines and evidence reviews.

Reporting to the Project Manager (Clinical Guidelines), you will provide essential administrative, coordination and research support across a range of clinical guideline and evidence review projects. You will work closely with clinical leads, working groups, committees and external stakeholders, helping to ensure projects are delivered efficiently, accurately and to a high standard.

This role would suit someone with excellent organisational skills, strong attention to detail and an interest in healthcare, research and evidence-based practice.

Key responsibilities include:

• Providing administrative support across the Clinical Guidelines and Evidence Reviews workstreams
• Coordinating meetings, committees and working groups, including preparing agendas, papers and taking accurate minutes
• Supporting clinical guideline and evidence review projects through research and information gathering activities
• Coordinating consultations and stakeholder engagement to support RCPCH involvement in national guideline development
• Assisting with the organisation of research activities, presentations and training events
• Maintaining accurate records, databases and audit trails using Microsoft Excel and bibliography software
• Supporting the drafting, formatting and preparation of guideline and evidence review documentation
• Assisting with website updates, social media activity and communications plans to promote the work of the programme
• Building and maintaining positive relationships with committee members, clinical leads and external stakeholders
• Developing knowledge of guideline development and systematic review methodologies through ongoing learning and training

Essential skills and experience include:

• Educated to degree level or able to demonstrate equivalent relevant experience
• Experience of undertaking a research project within an academic or professional setting
• Strong proofreading, report-writing and minute-taking skills
• Experience providing administrative support in a professional environment
• Excellent verbal and written communication skills
• Ability to work effectively with a wide range of stakeholders and teams
• Strong attention to detail and commitment to producing accurate work
• Proficiency in Microsoft Office applications, including Word, Excel, Teams, Outlook and PowerPoint
• Ability to manage competing priorities, work independently and meet deadlines
• Strong organisational and time-management skills

Desirable:

• Experience of website maintenance and social media platforms
• Understanding of governance processes and document control systems
• Knowledge of NHS structures and an interest in child health
• Experience supporting committees, boards or working groups

The RCPCH has more than 25,000 members and fellows worldwide and employs around 200 staff. Through our clinical quality and improvement work, we support healthcare professionals to deliver the highest standards of care for infants, children and young people.

Our values – Include, Influence, Innovate and Inspire – shape how we work together. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates with protected characteristics. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

The College operates a flexible hybrid working policy, with colleagues spending 40% of their working time in the office over a four-week cycle and the remainder working from home.

Closing date: 24 June 2026.

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,750 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose  

The Director of Finance and Operations plays an important role within the College, providing strategic leadership, oversight and development of a portfolio of corporate support functions. This includes finance, membership, HR, IT and facilities. 

This role has responsibility for a team of 8 members of staff and also forms a key part of our Senior Leadership Team, taking corporate responsibility for the overall direction and operational management of the College. 

Main responsibilities 

1. To lead the strategic and operational management of our finance function 

• Provide strategic leadership and quality assurance for the annual budgeting and forecasting process, delivered by the Financial Controller and finance team 

• Review and challenge monthly management accounts, forecasts and financial performance reports prepared by the Financial Controller, working closely with budget holders

• Present financial reports and analysis to the Finance Committee and Board of Trustees to underpin informed discussion and decision-making

• Oversee, develop and maintain effective finance systems to reflect best practice and to help ensure timely and accurate figures  

• Provide assurance to the Chief Executive and Trustees that appropriate systems and controls are in place to ensure compliance with statutory and regulatory requirements 

• Provide executive oversight of the annual audit and statutory reporting process led by the Financial Controller, including the production of the annual report, working closely with auditors and ensuring that any management control points are implemented promptly 

• Lead trustee engagement on investment strategy and monitor investment performance 

• Support the operation of the College’s trading subsidiary 

• Co-ordinate the College’s use of restricted funds, ensuring compliance with contractual terms.

2. To foster individual and organisational development

• Monitor and develop our organisational culture, championing our values at every opportunity 

• Empower staff and teams to actively inform the direction of the College and our activities 

• Oversee the delivery of our equity, diversity and inclusion strategy, evaluating progress against key metrics 

• Support the implementation and delivery of our new strategy from 2027.

3. To oversee other areas of our corporate support function 

• Oversee our membership strategy to support sustained growth, identifying new opportunities to develop our offer to UK and international members 

• Lead on operational and contractual efficiencies and service improvement programmes including IT and facilities management, ensuring the smooth running of the organisation, raising productivity, and delivering value for money 

• Oversee all aspects of our HR function, including learning and development, in line with our values and behaviours framework, and new organisational strategy from 2027. 

• Oversee the robust management of risk, data protection, and health & safety compliance. 

4. To lead the department

• Lead and support the team, including through the identification and delivery of professional development opportunities 

• Establish individual and team objectives linked to our strategic priorities, monitoring and holding colleagues to account for delivery 

• Share key updates with the team on a regular basis and champion the department’s work internally 

• Ensure rigorous financial management and long-term forecasting to ensure departmental and College-wide sustainability 

• Support and provide strategic insight to committees, including the Board of Trustees and Finance Committee 

• Establish appropriate structures and processes to drive forward key projects, including collaborative working across the College and evaluating success against identified metrics. 

5. To be an active member of our Senior Leadership Team (SLT)

• Provide leadership and support across the organisation, ensuring consistency of operation, high standards of service and driving a one-team approach 

• Agree organisation-wide policies and procedures and ensure their correct implementation 

• Assume corporate responsibility for trustee and senior leadership decisions 

• Role model our organisational values and behaviours at every opportunity

To undertake other duties as required:  

• Undertake any other reasonable duties as required by the Chief Executive

• Some travel may be required, including attendance at our annual congress. Working outside normal hours may also be needed from time to time on key projects 

Person specification 

Knowledge, Qualifications and Experience 

• A CCAB-qualified accountant, with at least five years of experience in a senior leadership role 

• Detailed knowledge of charity financial management, budget preparation and reporting, risk, GDPR and health and safety 

• Experience of leading successful growth, such as through the delivery of a membership or fundraising strategy, alongside high levels of organisational productivity and efficiency 

• Experience of delivering against challenging performance targets, and of managing others to do so 

• Experience of HR, IT and Facilities management 

Skills and Abilities 

• Ambitious, dynamic, values-driven leader with established leadership skills and emotional intelligence 

• Successful track record of achieving results in a leadership role 

• Strategic thinker with excellent attention to detail and a willingness to adopt a hands-on approach when required 

• Ability to present and write clear reports for non-financial managers, trustees and committee members 

• Highly developed influencing, persuading & communication skills 

• Sound understanding of systems management, including accountancy software and CRM 

• Ability to innovate, recognise challenges, analyse problems and apply effective solutions 

Personal Qualities (Attributes) 

• Commitment to equity, diversity and inclusion and understanding of how this applies to own area of work 

• Commitment to own continuing professional development 

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. The Community Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes. 

This is an exciting opportunity for an experienced relationship-builder to lead and grow community fundraising and challenge events activity, helping to raise vital income for The Pepper Foundation.

You will take ownership of a varied portfolio of community fundraising activity, building and developing relationships with volunteers, schools, clubs, local businesses and community groups, while also nurturing existing supporters and creating an excellent experience for everyone who engages with us. You will lead the day-to-day delivery of our community fundraising and challenge events activity, proactively identifying new opportunities, developing a strong pipeline of support and managing your portfolio to grow income and deepen engagement with The Pepper Foundation.

Hours: 30 hours per week (37.5hrs FTE) working from home - applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £25,600 pro-rata (£32,000 FTE)

Key Responsibilities:

Financial

• Deliver or exceed agreed income targets across community and challenge event  fundraising activities.
• Manage agreed budgets for community fundraising activities and challenge events, monitoring income and expenditure and ensuring activity is delivered in line with agreed targets and plans.
• Ensure activities are delivered as cost-effectively as possible, monitoring expenditure and helping to maximise return on investment.
• Develop and refine fundraising products, activities and supporter experiences that put supporters at the centre of what we do and encourage long-term engagement.
• Develop and maintain a pipeline of community fundraising opportunities, identifying prospects, converting enquiries and building repeat support from individuals, groups and local organisations.
• Help convert one-off supporters and new enquiries into repeat fundraising relationships through strong stewardship, follow-up and tailored engagement.

Communication
• Build and develop strong long-term relationships with community groups, schools, clubs and individuals to increase awareness, support and donated income.
• Support and manage key fundraising volunteers to help deliver income and activities.
• Work with the Head of Fundraising and marketing partners to ensure community and challenge fundraising activities are promoted effectively through suitable online and offline channels.
• Confidently communicate the work of The Pepper Foundation and inspire support through a variety of channels, including informal conversations, networking, presentations, written materials, newsletters and website copy.
• Deliver a high standard of donor and supporter care to maximise fundraising potential and encourage long-term support.
• Contribute ideas and content for promotional materials within agreed budgets and timelines.
• Identify and pursue opportunities to broaden participation in community fundraising and increase supporter engagement across the region.
• Proactively identify, develop and secure new community fundraising opportunities with local schools, groups, businesses and supporters to grow income and broaden engagement.
• Ensure relevant staff and volunteers are well briefed on community fundraising activities.
• Always represent The Pepper Foundation positively and professionally.
• Communicate confidently with a wide range of supporters and stakeholders, handling queries and resolving issues in a calm and professional way.
• Work collaboratively with colleagues across the fundraising team to ensure community fundraising activity is aligned with the wider fundraising strategy and income goals.

Management

• Recruit, train, support and motivate fundraising volunteers to help deliver community fundraising activities and events.
• Manage relationships with external suppliers and partners, such as venues and event providers, to support successful delivery.

Planning and Organisation
• Develop and deliver activity, stewardship and campaign plans for community and challenge event fundraising within agreed priorities, budgets and income targets.
• Deliver high-quality fundraising events that raise awareness of The Pepper Foundation across Buckinghamshire and Hertfordshire.
• Use Donorfy, our fundraising CRM, to administer and manage fundraising activity accurately and effectively, working with the Database Volunteer as needed.
• Produce post-event evaluations and recommendations in line with agreed requirements.
• Use insight, pipeline information and performance data to review results, identify trends and recommend improvements to future activity.
• Manage the day-to-day planning and delivery of key events and campaigns, making decisions within agreed plans, budgets and fundraising procedures.

• Take responsibility for health and safety in community fundraising activities, ensuring appropriate risk assessments are completed and relevant fundraising and safety procedures are followed.
• Respond appropriately to unexpected incidents at community fundraising events, following agreed procedures and escalating where needed.
• Take an active role in setting up and clearing down events and community fundraising activities, including periods of standing and occasional unsocial hours.
• Arrange appropriate Pepper Foundation attendance at local community events when needed.
• Manage resources effectively, including volunteer support, to maximise reach, income and engagement.

Reporting

• Produce regular reports on pipeline, activity, outcomes, income performance and learning for the Head of Fundraising, highlighting opportunities, risks and recommendations.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: Monday 13th July 2026 at 5pm

Interview dates: First-round interviews on 22nd and 23rd July with second-round interviews on 29th July 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.

Rolling Recruitment – Please Read

This role is being recruited on a rolling basis. Applications will be reviewed as they are received, and interviews will be scheduled on an ongoing basis.​
Early applications are strongly encouraged, as the vacancy may close before the advertised closing date if a high volume of applications is received or once a suitable candidate has been appointed.

About the role

This role sits within Women and Girls Network’s CJS Team and provides rapid, short-term advocacy and support to survivors, in London, who have experienced sexual violence and are engaging with, or considering engaging with, the criminal justice system.

You will deliver brief, trauma-informed and survivor-centred support to people who are unable to access an ISVA locally or who are waiting for support through the London Survivors Gateway. Working across the Gateway partnership - including Rape Crisis Centres, Galop, Survivors UK, Respond, and the Havens - you will help ensure survivors receive timely, independent information and advocacy at a critical point.

As this is a pilot role, you will also play a key part in shaping and developing this specialist brief intervention ISVA provision in response to survivor need.

What you will be doing

As the Brief Intervention Independent Sexual Violence Advocate (ISVA), you will:

• Provide rapid, short-term independent advocacy, information and support to survivors navigating or considering the criminal justice system, enabling informed choice and access to rights.
• Deliver empowering, trauma-informed and intersectional support, including risk and needs assessments, safety planning and tailored action planning.
• Offer clear, impartial information about reporting options, the criminal justice process, survivors’ rights under the Victims’ Code, and available legal and compensation routes.
• Advocate on survivors’ behalf with police and criminal justice agencies, and support attendance at police stations or court where required.
• Work within strict safeguarding, confidentiality and professional boundaries, ensuring survivor safety and wellbeing remain central at all times.
• Develop and pilot a brief intervention ISVA model, contributing to service design, case management systems and best practice alongside the CJS Team Manager and Gateway partners.
• Build strong working relationships across the London Survivors Gateway partnership to strengthen pathways and improve access to timely support.
• Maintain accurate case records, monitoring and evaluation data, and engage in supervision, reflective practice and continuous professional development.
• Model WGN’s feminist, trauma-informed and anti-oppressive approach, contributing to a collaborative team culture and high-quality service delivery.

Closing date and interviews

This vacancy is open to applications on a rolling basis, with interviews conducted as applications are received.

We encourage early applications, as the role may close before the advertised closing date due to a high volume of applications or once a suitable candidate has been appointed.

About us 

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Join us and be part of a team that values your well-being, growth, and contribution.

Commitment to Equity and Inclusion

We are deeply committed to building a workforce that reflects the diversity, resilience and strength of the women and girls we serve. We strongly encourage applications from Black and Global Majority women and applicants with Lived Experience, including those who may not meet every criterion.

WGN is an equal opportunities employer.

Exemption

This post is exempt under the Equality Act 2010, Schedule 9, Part 1, and is open to female applicants only, due to the nature of the role.

Do you have extensive experience and understanding of working with children, young people and/or vulnerable adults – including the crucial ability to build and maintain trusting relationships with young people and parents/carers who may have had previous negative experiences of services?

If so, St Giles has the ideal challenge for you: as a Senior Caseworker on our pioneering SOS project. Here we work with both victims and perpetrators of serious youth violence and other gang related offences, helping clients to be safe, move away from offending and take positive choices.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Your role will be to provide young person-centred holistic support – including everything from helping clients to understand their own behaviour and its consequences, and promoting change, to helping clients’ families to support them and providing practical help with attending appointments, education, training and employment options, housing, benefits, debt and other aspects of day-to-day living. You’ll be part of a client focused SOS Team delivering casework services, predominantly Monday-Friday during office hours, and within Lambeth (although other hours and deployments may be required). You’ll also work closely with a range of partner agencies to ensure clients access the appropriate services and get the best outcomes.

Working flexibly within the community, with responsibility for one or more volunteers, you’ll be building effective and engaging relationships with young people involved in or at risk of being involved in the criminal justice system, with the aim of improving their life chances. You’ll conduct robust risk assessments and strengths-based needs assessments, with safeguarding as the priority, and ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted. You’ll also build effective relationships with agencies providing services to the client group, and enable clients to engage in positive activity within the community (e.g. boxing, football, etc).

What we are looking for

• Experience of working with children, young people and/or vulnerable adults and delivering interventions that have had a positive impact – preferably in a health and wellbeing context and/or on an offender led support project.
• Experience of providing support, advice and advocacy, with the ability to assess clients’ needs.
• Experience of managing complex safeguarding issues with children, young people and adults who are at risk of violence or exploitation, whilst working alone.
• Understanding of the physical, social, emotional and developmental needs of children and young people, their specific needs as they transition to legal adulthood, and the issues they face, e.g. exploitation, victimisation, offending, school exclusion, unemployment, trauma.
• Extensive knowledge of the impact of context – with a clear understanding of best practice around contextual safeguarding and those experiencing harm outside the home.
• Knowledge of trauma-informed practice in the context of working with children, young people and parents/carers impacted by violence and exploitation, and of how trauma –including from their own lives – can impact on how practitioners manage cases.
• Working knowledge of child protection and safeguarding legislation/policy, with experience of providing support, advice and advocacy to staff with a safeguarding responsibility.
• Understanding of the importance of good quality case recording quality assurance principles.
• Ability to use electronic case management systems to record all aspects of the role, including action plans, outcomes and session data on a day-to-day basis.
• Recognition of the importance of resilience in coping with the emotional demands of the role and demonstrable experience of managing your own wellbeing.
• Relevant qualification to a good standard or equivalent experience – ideally with relevant accredited training such as safeguarding, counselling or mental health first aid.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 29 June 2026 at 9am.

This is an opportunity to play a leading role in shaping the future of Resources for Autism.

Since 1997, we have supported autistic people and their families through services that are safe, empowering and neuro-affirming. As demand for our work continues to grow, we are looking for an ambitious and strategic Head of Income Generation & Business Development to help us build a stronger, more diverse and sustainable future.

Reporting to the CEO and joining our Senior Leadership Team, you will lead the development of a progressive income generation strategy that expands new partnerships, income streams and opportunities for growth — ensuring we can continue delivering life-changing support to autistic people across London and the West Midlands. 

We are looking for someone who combines commercial awareness with creativity, relationship-building and a genuine commitment to social impact.

LOCATION: London (or Birmingham with regular travel to London)

SALARY: £50,000 - £56,000 depending on experience

HOURS: Full time

The Role

You will design and deliver a new income generation strategy that unlocks growth across:

· Corporate partnerships

· Major donors and philanthropy

· Community, individual and digital giving

· Earned and paid‑for services

· Grants, trusts and public sector funding (as part of a balanced mix)

· Recurring /regular donations from committed individuals

You will take an “intrapreneurial” approach — spotting opportunity, building new propositions, testing ideas and learning quickly — while embedding a culture where income generation is seen as a shared organisational priority, not the responsibility of one team.

Essential Experience & Track Record

• A demonstrable track record of generating income and/or building sustainable revenue streams, across more than one income source.
• Evidence of developing and delivering an income or growth strategy, particularly in contexts requiring diversification or change.
• Experience of driving new opportunities — such as partnerships, products, services or supporter propositions — rather than only maintaining existing income.
• Proven success in building and stewarding senior relationships, including corporates, funders, donors, commissioners or strategic partners.
• Experience working at a senior level within an organisation, with exposure to executive decision‑making and governance (e.g. Board or Trustee engagement).

Essential Skills

· Demonstrable evidence of success and business growth

· Experience and success in one or more of the following:

• Corporate partnerships or sponsorship

• Major donor / philanthropy programmes

• Earned or paid for services/ sales

• Community or digital fundraising

· Experience developing and delivering successful strategies.

· Evidence of successful relationship-building skills with funders, donors, corporate partners or others.

· Experience managing or mentoring staff or volunteers.

· Strategic thinker with the ability to work collaboratively across teams and with senior stakeholders.

· Good market research and data analysis skills that have influenced decisions

· Experience contributing to or leading at organisational growth.

· Highly organised, with the ability to manage multiple priorities and deadlines.

· Excellent communication skills (written and verbal) adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors

Desirable Skills

· Understanding of and commitment to adhering to fundraising policies, ethical standards, and relevant regulatory frameworks (e.g. Fundraising Regulator Code of Practice, GDPR).

· Experience in minor/major donor fundraising and/or corporate partnerships.

· Familiarity with the autism or disability sector.

Staff Benefits 

90% of our staff say that Resources for Autism is “a great place to work”. 

Not only will the work you do ensure we are making vital differences and inspiring others, but our other benefits also include: 

· 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and an additional 3 Celebration days that could be used between Christmas and new year, but may be used for other religious days or significant days such as your birthday 

· access to ongoing training and progress in the areas that interest you 

· access to our wellbeing initiatives and an Employee Assistance Programme 

Application Process

Read more about us and the role on our website

To apply, you will need to complete our application form in full, including your full employment and education history. Any gaps in employment should be clearly explained within your application.

Please note that CVs may be included as supporting documents but will not be accepted in place of a completed application form.

As part of your application, we ask that you provide a personal statement outlining how your experience, skills and approach meet the requirements of the role and person specification.

We are recruiting for a Temporary Public Affairs Officer for a professional member body, you will need sound knowledge of the workings of government and parliamentary procedure, you will support the public affairs team in providing a timely, high-quality and professional public affairs service to deliver the organisations aim & objectives.

Hybrid working min 1 day in their London office

The Role
Support the public affairs team to develop and maintain relationships with key stakeholders in Westminster and Whitehall, particularly MPs and peers with an interest in health, and other national, regional, local and EU stakeholders
Research and develop briefings for stakeholder meetings at request of head of public affairs and senior public affairs officers
Produce parliamentary briefings and submissions
Supervise the public affairs monitoring service, providing daily monitoring support and research material, including monitoring Westminster, European institutions, and other relevant external stakeholders
Cascade monitoring information throughout the organisation
Collate information from a range of public affairs sources for circulation to senior members, relevant colleagues in the Engagement & Communications directorate, policy directorate and the wider teams - including summaries of relevant bills, reports, debates etc.
Provide analytical support to the public affairs team, including collating data on parliamentary/public affairs activity/performance

The Candidate
Previous experience in a parliamentary, political or public policy environment
Excellent communication skills, both verbal and written
Excellent political awareness and keen interest in politics
Strong research and analytical skills
Ability to prioritise and manage own workload effectively but also to be flexible and adapt/respond to emerging issues, short deadlines and other demands or challenges
Knowledge of legislative procedures and policy making processes - across national, regional, local and devolved government and European institutions
An understanding of health policy issues and the challenges and opportunities facing the health and other public sectors

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

The purpose of this role is to provide 1-1 support to an outreach caseload: ensuring survivors of trafficking and sexual exploitation understand their rights and that these are met, coaching survivors to identify their personal goals, supporting survivors to access the appropriate services/treatment providers and ultimately supporting them into independence.

We are looking for a passionate individual who has experience of working with women who have experienced trafficking, exploitation, and/or modern slavery, who is aligned with the vision and mission of Ella’s and who can develop strong partnerships with other community organisations and groups, both locally within London boroughs and London wide.

Special conditions
● You will be asked to provide an enhanced DBS check.
● Due to the nature of this work, this role is for women only.
● The postholder is expected to take part in the out of hours on-call service.
● Ability and willingness to work flexibly, and at other Ella’s locations.

Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description 

Casework provision

• Provide high-quality casework support to service users on the outreach caseload (including children and families in some cases). 

• Support survivor empowerment to speak out and self-advocate

• Carry out regular risk assessment with survivors and respond to any safeguarding concerns as per Ella’s safeguarding procedures

• Create tailored support plans in collaboration with service users

• Provide day-to-day support and build trusting relationships with the service users

• Be sensitive to the rapidly changing emotional and physical needs of the service users and respond accordingly

• Manage all paperwork, processing any personal data in accordance with Ella’s policies and procedures

• Ensure casenote records are recorded within 24 hours of each service user contact using Ella’s case management system

• Assist service users with administrative tasks as required: reaching out to supporting agencies, booking appointments, form-filling, and attending appointments

• Assume an advocacy role during external appointments, if required

• Assist in writing covering letters and support letters to compliment service users’ application forms, advocate for the service user in specific needs, or to keep other organisations updated as required

• Research the requirements for benefit applications and assisting service users to complete (as required). E.g. S95 asylum subsistence claims, HC2 certificate applications, and state benefits claims

• Assist with maintaining frequent communication with the Home Office, law enforcement and solicitors to progress survivor legal cases

• Liaise effectively with other agencies involved in the care or support of service users to ensure their needs are sufficiently met

Safeguarding & health and safety 

• Ensure all major incidents, accidents, safeguarding concerns or potential hazards are managed, reported and recorded following Ella’s policies and procedures

• Maintain a safe and secure working environment, ensuring all safety and security procedures are followed to keep self and others safe

• Participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact; writing risk assessments as required

• Promote awareness of health and safety amongst service users, including those who use emergency/on call systems, fire prevention and control systems as necessary

• Ensure the location confidentiality of Ella’s premises to protect survivors and safeguard staff and volunteers

• Participate in any relevant safeguarding training and keep up to date with any changes to Ella’s safeguarding policies and procedures 

Other/general duties

• Develop strategic partnerships with local agencies working within the VAWG sector and other local organisations or businesses that could enrich the work of Ella’s

• Take part in the out of hours on-call service

• Attend any training required for the role, keeping up to date with any developments and changes within the sector

• Represent the work at Ella’s with integrity at all times

• Adhere to all of Ella's policies and procedures at all times

• Be an active member of the organisation, attending any team meetings that are required and contribute to Ella's strategic goals and input into its direction of growth

• Attend monthly supervision with the Service Manager and keep in regular contact

• Handle emergency situations calmly and professionally

• Complete any other duties as directed by the Service Manager which are within the scope of the role

• Attend bi-weekly team meetings

Benefits

• Part of a small and committed team, a dynamic organisation changing women’s lives, supporting and empowering them to build their futures

• Access to a professional supervisor

• 28 days annual leave plus bank holidays

• Mental health days

• Regular social wellbeing initiatives.

• Health benefits programme for all staff.

Special conditions

• An enhanced Disclosure and Barring Service check will be undertaken

• Due to the nature of the work, this post is for women only

• The role is subject to a 6-month probationary period

• The postholder is expected to take part in the out of hours on-call service

• Ability and willingness to work flexibly, and at other Ella’s locations if required, is necessary for this role

How to apply for this role

To apply for this role, please submit the following to CharityJob:

• Up-to-date CV 

• Application questions 

• CharityJob monitoring and evaluation form. The information on this form will be treated as confidential and used for statistical purposes only. The form will not be treated as part of your application. This form is submitted online and does not need to be emailed with your application documents. 

Candidates will be invited to interview by email - please check your spam folder.

If you have queries about any aspect of this role or the appointment process, need additional information or wish to have an informal and confidential discussion, then please send us a message. Please also note that an appointment to this role will be subject to a DBS check.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:
 

• We run seven safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. 

We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.