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16

Engagement support worker jobs in Belfast

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Top job
Scottys Little Soldiers, Remote
£29,000 - £32,000 per year
A key role in Scotty’s new START Programme, a single point of contact service supporting those affected by military-connected bereavement.
Posted today
Top job
The Care Workers Charity, Remote
£32,000 - £34,000 per year
We are looking for an experienced, driven and creative Marketing and Events Manager who brings a genuine passion for fundraising and events
Posted 6 days ago Apply Now
Top job
Forces Employment Charity, Remote
£35,000 - £40,000 per year
An exciting opportunity to join Forces Employment Charity.
Posted 1 day ago

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Closing in 5 days
Kinship, Remote
£41,000 per year, pro rata to 0.8 (£32,800) plus London weighting of £3,406 if applicable (pro rata)
Kinship is looking for an experienced manager to lead our community development and peer support work for kinship carers
Posted 1 day ago Apply Now
Closing in 5 days
Kinship, Remote
£31,000 - £34,000 per year dependent on experience (plus London weighting of £3,406 if applicable) pro rata if part-time
Kinship is looking for an enthusiastic Research Officer to help us build a strong evidence base of the experiences of kinship families
Posted 1 day ago Apply Now
The Churches Conservation Trust, Remote
£32,700 per annum, plus pension and benefits
Posted today
Closing tomorrow
SHINE - Spina bifida • Hydrocephalus • Information • Networking • Equality, Remote
£37,000 per year
Improving health, social, and emotional outcomes for those living with spina bifida, hydrocephalus, and associated conditions.
Posted 2 weeks ago Apply Now
The Churches Conservation Trust, Remote
£29,000 per annum, plus pension and benefits
Posted today
Support Through Court, Remote
£41,075 per annum (£13,692 – Pro rata 4 months)
Posted 1 day ago Apply Now
Support Through Court, Remote
£35,000 per annum (£17,500 – Pro rata 6 months)
Posted 1 day ago Apply Now
Page 1 of 2
Remote
£29,000 - £32,000 per year
Full-time
Permanent
Job description

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Role Mission. 

To be an integral part of the delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, and vital role within a brand new team. You’ll be the first step in ensuring that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:  

Service Design & Delivery  

Working closely with the Head of START, contribute to the planning and rollout of the START Programme  

In many cases be the first port of call for Scotty’s families, and be a welcoming and inclusive contact for all those families

Implement the new service model, workflows, triage process and beneficiary journey 

Ensure the service you deliver is trauma-informed, inclusive, and responsive to beneficiary feedback 

Manage your own caseload with support from Head of START programme 

Team Leadership & Development  

Once your experience has grown, provide peer support to any further caseworkers joining the team in 2027 and beyond (depending on demand) 

Ensure an ongoing focus on your own learning and development, always creating space for reflective practice  

Ensure that you live the culture that reflects The Scotty’s Way and encourages your own personal growth

Be an active part of the wider Families team contributing to Daily Huddles and team plans and objectives 

Collaboration & Partnership  

Build and maintain, alongside the Head of START strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

Build your expertise on navigating entitlements for the bereaved community to ensure that Scotty’s families receive the best possible support. 

Work collaboratively with other Programme teams to ensure consistency, shared learning & efficient internal referrals 

Monitoring & Evaluation  

Ensure that you are reporting consistently on beneficiary engagement, support outcomes, and follow-up actions 

Work with your direct support to use evidence and insights gathered to adapt and improve the service over time 

Ensure CRM records are complete, accurate, so they can be used to inform delivery decisions  

Contribution to Charity-Wide Goals  

Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

Act as a representative of Scotty’s at sector events or external meetings where appropriate 

Support content development by sharing anonymised stories, insights, and themes  

The 30-day goals for this role are: 

Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

Worked closely with the Head of START and other programme Heads to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.  

Become familiar with the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.  

The 60-day goals for this role are: 

Built confidence and knowledge around the START programme aims and objectives, and the needs of Scotty families.  

Supported the Head of START to implement the new casework programme and beneficiary journeys.   

Built understanding of the processes that are in place to monitor the outcomes and impact of the new START Programme. 

Contributed to the design of a light CRM for initial use in START casework.   

Supported the development of and started to build understanding of the necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.   

Started the training plan for new START caseworkers.  

The 90-day goals for this role are: 

Supported the launch of the new START Programme alongside Scotty’s team members.   

Welcomed the first families to Casework following the processes and framework that the Head of START has implemented.   

Worked with the Head of START to set a clear plan for the remainder of 2026 and beyond for the START programme, establishing it as a quality Scotty’s service for families.  

Starting to provide outcomes and data that enable the programme’s outcomes to be evidenced. 

About You: 

Must-Have 

Experience in service delivery, casework, and personalised support services 

Ability to work independently and manage a busy, varied caseload 

A compassionate and person-centred approach to casework 

Excellent organisational and communication skills 

A clear understanding of safeguarding vulnerable adults 

  

Nice-to-Have  

Familiarity with military family life or bereavement support 

Background in information, advice and guidance within the charity or statutory sector 

An understanding of the importance of service co-design with users or lived experience groups 

Additional Information

The role will require some evening or weekend work

Enhanced DBS check required

Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

Families Come First

Everyone a Supporter, Every Supporter a VIP

Love What You Do

Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for an interview. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Organisation
Scottys Little Soldiers View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 15 April 2026
Closing date: 14 May 2026 at 20:00
Tags: Administration, Advice / Information, Advocacy, Bereavement Support, Compliance / Quality, CRM, Delivery, Helpline, Safeguarding, Youth / Children

The client requests no contact from agencies or media sales.