353 Head of development services jobs

We're looking for someone with experience of verging or similar church support work to provide Maternity Cover for up to 12 months.  Starting in December 2026 the successful applicant will be involved with major services and events marking the Centenary of both the Cathedral and Diocese of Portsmouth.

Good social skills are essential as is the ability to work as part of a team as well as on your own inititiave.  The ability to work closely with and relate well to all Cathedral staff, ministry team, congregation, volunteers, visitors, and members of the general public will also be required. 

The two Assistant Vergers and Precinct Officers (AVPOs) carry out a wide range of duties under the direction of the Head Verger and Precinct Manager.  Work includes: the careful setting up and delivery of all liturgical matters; ensuring a welcoming, clean, and safe environment for all working in, visiting, or using the Cathedral and Cathedral House and precinct and ensuring the day-to-day smooth running of the Cathedral for all.

Essential experience and skills

• Sympathy with the Christian faith.
• At least one year’s experience as a church or cathedral verger or in a similar role.
• A flexible attitude and willingness to take on a range of duties including practical ‘hands- on’ work.
• Attention to detail and an ability to assess priorities including when under pressure.
• Understanding of liturgy or willingness to learn.
• Ability to be a good team player and work collaboratively with Ministry Team, staff and volunteers.
• Willing to work alone.
• Good administrative and IT skills.
• Good understanding of the importance of security, maintenance and health and safety.
• Good social and communication skills.
• Have an open and welcoming attitude to all including volunteers and members of the general public.
• A trained First Aider (or willing to be trained upon appointment to an appropriate level).·
• Ability to work flexibly over seven days and evenings including holiday periods.

Desirable experience

• A communicant member of the Church of England.
• Previous experience in a liturgical capacity.
• Experience of working in an environment where paid and voluntary staff work side by side.
• Experience of delivering events.
• Experience of caretaking duties.

Personal qualities

• Excellent interpersonal skills, in particular warmth, tact, diplomacy, discretion, and imagination.
• In sympathy with the ethos and aims of the Cathedral as a Christian organisation.
• Highly collaborative.
• Ability to lift and carry furniture, climb stairs, walk, and stand unaided for significant periods of time and work at height.
• Ability to work with senior level colleagues and with the general public.
• Committed to equal opportunities and inclusivity.
• Committed to upholding the highest standards of safeguarding practice.

Benefits of working at Portsmouth Cathedral:

• Generous leave allowance of 27 days (pro rata for part-time posts) plus all public holidays
• Employer pension contributions of 7%, 1% employee contribution
• Commitment to professional development and training.
• Cash health plan

Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary).  An enhanced DBS is required for this role, and face or online training will be required.   

Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.

Closing date for applications: 23.59 Sunday 11 October

Interviews will be held on Monday 19 October in person

It is an occupational requirement that applications are open to WOMEN ONLY, as permitted under Schedule 9, Part 1, of the Equality Act 2010. We are committed to building a diverse and inclusive workforce and actively encourage applications from individuals who are disabled, neurodivergent, or from minoritised ethnic backgrounds.

Juno Women’s Aid are a growing organisation with an exciting pipeline of innovative projects and ambitious plans for the future. This is a unique opportunity to join a forward-thinking team and play a key role in driving new ideas and initiatives from concept to delivery.

Who We're Looking For

We are seeking an experienced operations professional who combines strategic thinking with strong planning, implementation, and project management capabilities. The successful candidate will be an excellent communicator, confident in engaging with a wide range of stakeholders and comfortable with public speaking.

You will thrive in a fast-paced, survivor-focused environment, demonstrating the ability to remain calm under pressure while managing a varied and demanding workload. Strong organisational skills, adaptability, and the ability to balance multiple competing priorities are essential for success in this role.

If you're committed to upholding the highest standards of care and eager to drive impactful change, we invite you to help us build a safer future.

NOTE: We encourage early applications as this vacancy may close once we have appointed a successful candidate.

For further information about the role, please visit our website and download the Job Description which can be found at the bottom of the job vacancy page. 

When completing an application for one of our vacancies, please use clear examples of how your experience, ability, skills/transferable skills, meet the requirements detailed in the Person Specification.

Please include examples from paid or voluntary work/activities or other 'life' experiences. This information will be used as a basis for shortlisting.

Where you don’t meet the requirements of the post currently, please explain how you intend on doing so, for instance via training and commitment to personal development.

St Joseph’s Hospice – a leading East London hospice providing compassionate care and support to people with life-limiting illness, their families and carers – is seeking an Interim Head of Supportive Care.

This is an exciting opportunity to lead and transform a diverse portfolio of supportive care services, ensuring that people living with life-limiting illness, and those important to them, receive outstanding, person-centred support that enables them to live well until the end of life.

About the Role

As a key member of the Hospice leadership team, you will lead the development and delivery of our supportive care strategy in line with the Hospice Strategy 2026–2031. You will drive service transformation, develop innovative models of care, strengthen community partnerships, expand volunteer-led services, reduce health inequalities and improve outcomes for patients, families and carers.

You will work collaboratively across the Hospice, the North East London Integrated Care System, voluntary sector partners and local communities to ensure our services remain accessible, responsive and sustainable.

A significant aspect of the role is leading engagement with diverse communities, increasing awareness of hospice services, developing strategic partnerships and supporting the ambitions of compassionate communities across East London.

The post holder will also act as the Hospice's Designated Safeguarding Lead for Adults and Children, providing organisational leadership and assurance on safeguarding practice and governance.

About You

We are looking for an experienced senior leader who can demonstrate:

• Professional registration within a health or social care profession.
• Significant senior leadership experience within palliative care, community health, supportive care or social care services.
• Experience of leading large multidisciplinary teams and complex services.
• Strong strategic planning, operational management and service transformation skills.
• Experience of partnership working across health, social care, community and voluntary sector organisations.
• A strong understanding of safeguarding legislation, governance, quality improvement and regulatory requirements.
• Experience of budget management, workforce planning and service development.
• Excellent communication, influencing and stakeholder engagement skills.
• A commitment to inclusion, reducing health inequalities and improving access to care for underserved communities.
• A leadership style that reflects the values of compassion, advocacy, justice, quality and respect for human dignity.

About St Joseph's Hospice

Founded in 1905 by the Sisters of Charity, St Joseph's Hospice provides specialist palliative and end-of-life care for the diverse communities of East London. We are committed to delivering outstanding care and creating a culture where patients, families, volunteers and staff feel valued, supported and empowered.

Our mission is to help people live as fully as possible, for as long as possible, when facing life-limiting illness.

Why Join Us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket loan
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

Closing date: 30 September 2026.

Interview date: 8 or 9 October 2026.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We are seeking a talented Director of Programme Delivery and Operations (maternity cover), fully committed to our widening participation cause, to join the Senior Leadership Team in a pivotal role for a growing and ambitious charity. 

You will have responsibility for ensuring we are providing high quality programme delivery to young people across our centre network, that are centres are functioning effectively, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The Director of Programme Delivery and Operations is a Senior Leadership Team position within the charity and reports into the Chief Operating Officer. The role is responsible for oversight of all centre programme delivery and performance across our network of 44 local learning centres (and growing).

Contract

This is a fixed-term, maternity cover role until at least end of November 2027. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date
January 2027 (or as otherwise agreed)

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member)
with 1 day working from home. 

Location

The role would be based at one of our IntoUniversity centres in Birmingham, Bristol, Coventry, Leeds, London, Manchester or Nottingham, with regular travel across the network and to our Head Office in London. 

Salary

£62,500 (Plus additional London contribution of £2,800 for London-based candidates). Pro rata for part-time candidate.

Annual leave

This is the full-time staff entitlement and will be pro-rated for part-time staff.

33 days (inc bank & public holidays)
+ 3 closure days (two in December and one in July)
+ additional length of service entitlement
(one day per year of service, up to 5 days)
 

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm 
• Employee Assistance Programme including access to medical and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 28th September 2026.

Interview Day (in-person at our Head Office in London) - Wednesday 7th October. Please ensure that you are available on this date.

Location: Somerset Heritage Centre, Brunel Way, Norton Fitzwarren, Taunton, TA2 6SF
Salary: £39,909
Hours: 37 hours per week, Monday to Friday (occasional evening and weekend work)
Contract: Permanent

To apply please complete the South West Heritage Trust application form which can be found together with the recruitment pack in the links at the bottom of this advert. Please note that CVs are not accepted as applications

About the role

South West Heritage Trust is seeking an experienced and motivated Fundraising Manager to help strengthen our long-term financial sustainability and grow our charity fundraising activity. This is an exciting opportunity to join the Trust at a key point in its development and to shape our approach to fundraising as our first dedicated fundraising professional.

Working closely with colleagues across the organisation, the Fundraising Manager will identify and secure funding from trusts and foundations, develop opportunities for individual giving and legacy support, and establish effective systems and processes to support successful charity fundraising. The role will build a strong pipeline of funding opportunities to support exhibitions, learning programmes, collections work and the Trust’s wider strategic priorities.

This post sits within the Central Services team and reports to the Head of Development and Partnerships.
The South West Heritage Trust is a charity which delivers a broad range of heritage services across Somerset and Devon. We are a growing organisation, founded on services that were previously delivered by Somerset and Devon County Councils. With a turnover exceeding £5 million, we manage and run three museums (including the Museum of Somerset), two Archives and Local Studies services and look after the historic environment in Somerset.

We are committed to building an organisation as diverse as the communities we serve. Your application for this role will be welcomed whatever your background and regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership.

If you would like to have an informal discussion or experience any difficulties with the recruitment process, please contact Ann Bradford (HR and Governance Manager)

The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.

This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.

High Trees Community Development Trust is seeking an ambitious Head of Community Research & Impact to join our senior management team and lead one of our core service areas.

Community-led research sits at the heart of how High Trees works. Our approach aims to rebalance the role and power that communities have in deciding how research is informed, delivered and used to improve lives for Lambeth residents. Over recent years we have built a strong foundation for this work and developed two flagship community research partnerships — the Lambeth Peer Action Collective and the Lambeth Community Research Network. We are now looking for someone to significantly expand this work: building local evidence of community need, working with communities to identify solutions and appropriate responses to local challenges, and advocating for change to policy and practice where needed.

This is a broad and varied leadership role. Alongside our direct research programmes, you will lead the development of infrastructure around community-led research in Lambeth, so that voluntary and community sector (VCS) organisations can access the training, resources and networks they need to design and deliver their own research. You will also lead our Monitoring, Evaluation and Learning and Communications functions, ensuring the impact of everything we do is understood, evidenced and communicated well.

As part of High Trees’ senior management team, the Head of Community Research & Impact will not only oversee delivery in their service area, but also help shape organisational strategy, grow partnerships and income, and ensure we work as one High Trees — keeping our practice responsive, collaborative and always led by community need.

About High Trees

Based in Tulse Hill, High Trees has been rooted in the local community for nearly 30 years. We deliver community action, employment, education, youth services and community research, working in partnership with local people and local organisations to build stronger communities and create meaningful change. We are recognised for our collaborative, long-term approach and our ability to adapt and respond to the issues that matter most to local people.

About the role

As Head of Community Research & Impact, you will:

• Lead and inspire our Research & Impact team to deliver high-quality, community-led research that drives change.
• Shape and deliver High Trees’ strategic vision for community-led research, championing collaborative research practice across Lambeth.
• Take the lead on designing new research programmes, support with sourcing the funding to run them, and ensuring projects are completed to a high standard with high-quality outputs.
• Grow the infrastructure for community-led research locally, including through the Lambeth Community Research Network and the Lambeth Peer Action Collective.
• Support VCS organisations with community research training, resources and capacity building support.
• Lead and embed Monitoring, Evaluation and Learning (MEL) and Communications across High Trees and our partnership work.
• Contribute as a member of High Trees’ senior management team, ensuring a joined-up approach across all our services.

About you

We are looking for someone who brings:

• Significant professional experience in research and/or community settings, with a track record of leading research projects.
• Experience of qualitative and mixed methods research and a working knowledge of participatory research approaches.
• A proven track record of leading teams and managing multiple projects and programmes at once.
• The ability to build trust and long-lasting relationships across community, academic, public sector and voluntary sector organisations.
• A strategic mindset, balancing day-to-day delivery with long-term vision.
• A solid understanding of the context in which High Trees delivers its work

Why join us?

This is a rare opportunity to take a senior leadership role in a values-led organisation at a time of growth and ambition. You will help set the standard for community-led research and system change, creating tools, resources and practices that benefit the wider sector — and be part of a collaborative team dedicated to creating lasting change.

Salary:£50,000–£55,000 per annum (full-time equivalent) with a part-time salary of £30,000–£33,000 per annum, depending on experience.
Contract: Permanent  
Hours: Part-time, 22.5 hours per week  
Location: Hybrid working with a combination of working from our office based in Putney, London (SW15) and working from home 

About Us 

Our vision is for every child and young person to be safe,lovedand happy, achieve their potential and have a bright future. 

St Christopher's is a leading children's charity with a long history of providing high-quality fostering services, children'shomesand innovative leaving care support across the UK. 

Everything we do is centred around helping children and young people build brighter futures. We are particularly committed to supporting those who cannot remain with their families or foster carers, ensuring they have the opportunities, stability and support they deserve. 

Weare proud to be an inclusive employer and welcome applications from people of all backgrounds, cultures, abilities, genders, sexual orientations,agesand faiths. We are committed to creating a workplace where everyone feels valued and respected. 

About the Role 

The key objective of this role is to support Trustees and the Senior Leadership Team with strategic development and income growth, by identifying opportunities, presenting business cases, leading on tendering activity, and project mobilisation. Building strong relationships with external commissioners and funders is also key to this post. 

This is a critical role for the organisation, at a time when we are actively seeking to grow existing and new services. You will have the opportunity to inform the charity’s future development, and to build relationships with key external stakeholders including local authority commissioners.

Applicants should have

• Education to A level standard, or equivalent. 

• Experience of leading business development activity within the non-profit sector. 

• Strong track record of making recommendations about income growth opportunities to senior management and/or at a Board level 

• Experience of the commissioning landscape in children’s / 16+ residential/ fostering services

• Experience of leading external stakeholder engagement at a senior level 

• People Management experience and working collaboratively with key stakeholders. 

• Strong business plan, tenders and bids writing skills. 

• Ability to build effective working relationships with commissioners and deliver effective presentations. 

• Analytical skills - the ability to analyse financial & statistical data to inform decision-making. 

What we offer

• Competitive salary: £30,000- £33,000 per annum for part time role.

• Annual salary review based on performance. 

• A friendly working environment at a values-led charitable organisation.

• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata for part time working.

• Contributory pension scheme, enhanced maternity and company sick scheme.

• UK Life Assurance (Death in service) to the value of 3 times your annual salary.

• BUPA employee assistance programme, offering counselling, financial advice and legal support.

• Cycle to work scheme.

• Bluelight card; discount shopping scheme at hundreds of retailers across the UK both in store and online.

• Discretionary funded training programs for you to explore and attain new and relevant skills.

• Employee awards based on performance and length of service.

• Fantastic opportunities to develop your career within our range of services. 

Recruitment Process 

To apply, please complete our application form along with a supporting statement outlining how you meet the criteria listed in the Person Specification. Please note that applications without a supporting statement will not be considered. 

Please note we review applications as they are received, so early application is encouraged. 

Interviews: 1/10/2026 and 2/10/2026

Safer Recruitmentnote: 

St Christopher’s is committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to thorough screening, including DBS checks. 

Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List. 

All shortlisted candidates invited to interview will be asked tosubmita Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked. 

Active Communities Development Worker

Grade: NJC Point t23 - £34,434 FTE

Hours: 37.5 hours per week

Days: Monday to Friday (core hours are worked between 8am – 6pm)

Contract: Fixed-term contract, initially 12 months (continuation subject to further funding)

Responsible to: Senior Strategic Lead

Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN and out in Salford’s communities

Salford CVS delivers a range of projects and services that build resilient communities and encourage local people to be active citizens.

You’ll work primarily across our volunteering and emergency response activity, including helping to develop and deliver Salford CVS’s own active communities volunteering programmes. This will vary throughout the year, but you can expect to spend roughly half your time on emergency response and half on volunteering - and in practice, the two often overlap.

Main purposes of the post

To engage with a wide range of partners and volunteers to build active, more connected and resilient communities within the city of Salford. To deliver multiple areas of work around civil contingencies, humanitarian response and emergency response in Salford – from coordinating clear plans and processes and training and supporting volunteers, to enabling VCSE organisations to engage with the work. To support the development of our volunteering and active communities work across multiple services, including the rewarding, people-facing work of coordinating volunteers for local events and celebrations.

The Benefits of Working for Salford CVS

• 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)

• Enhanced company sick and maternity pay, subject to terms and conditions of service

• Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)

• Cycle to Work scheme

• Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)

• RHS family membership (optional and non-contractual)

• Development opportunities - we support and encourage our staff to progress in their careers (including formal training)

• A supportive working culture - we respect and support one another to do the best we can

We are an accredited Living Wage Employer, Living Hours Employer and Living Wage Funder, ensuring not just our staff are paid the ‘real’ Living Wage but also that any projects we fund can do the same.

Closing Date: 12 noon, Friday 2nd October 2026

Interviews: Tuesday 13th October 2026, in person at Salford CVS’ offices

We are seeking an experienced and motivated Social Prescribing Team Lead to oversee the delivery and ongoing development of Bexley's Social Prescribing Service. This is an exciting opportunity to lead a dedicated team supporting residents to improve their health, wellbeing and independence through access to community-based support. 

As Team Lead, you will provide operational leadership to a team of Community Wellbeing Coordinators, ensuring high-quality, person-centred support for residents. You will work closely with GP practices, NHS partners, commissioners, local authority teams and voluntary sector organisations to strengthen partnerships, identify emerging community needs and support service improvement across the borough. 

This role combines leadership, partnership working, quality assurance and performance management responsibilities with a small resident-facing caseload. 

We are looking for someone with: 

• Experience of leading, supervising or supporting staff or volunteers. 

• Strong relationship-building skills and experience working across organisations and sectors. 

• Experience using data, performance information and reporting to improve services. 

• Knowledge of safeguarding responsibilities for adults, children and young people. 

• An understanding of social prescribing and person-centred approaches. 

• A passion for reducing health inequalities and supporting stronger communities.

If you are a motivated leader who wants to make a real difference to residents and communities across Bexley, we would love to hear from you. 

Why Work for Us
• Hybrid working 
• Additional Birthday Day off 
• Flexitime and TOIL 
• Pension employer contribution 6%
• Two volunteering days (pro rata)
• 25 days annual leave plus bank holidays (pro rata)
• Access to the Blue Light Card 
• Ongoing training and professional development opportunities
• A positive, inclusive team culture where your ideas are valued
• Enhanced maternity/paternity pay
• Employee Assistance Programme

Have you worked closely with local authority commissioners, building relationships that have led to service growth and new opportunities?

Can you turn market insight, stakeholder engagement and compelling bids into sustainable income growth that makes a real social impact?

A leading charity supporting children and young people is seeking a Head of Income Development to drive growth, identify new opportunities and strengthen relationships across key commissioning networks. Working closely with senior leaders, you'll play a pivotal role in shaping future services and increasing organisational income.

Salary & Flexibility

£50,000 to £55,000 FTE
Actual salary: £30,000 to £33,000 (22.5 hours per week)

This role offers excellent flexibility, with hybrid working and an expectation of attending the office once a week. The organisation is also open to predominantly remote working, with only occasional travel to the office for meetings and key events

The Role
You'll lead business development activity, build relationships with local authority commissioners, identify new opportunities and oversee high-quality tenders, bids and framework applications. You'll also manage and develop an Income Development Officer while working collaboratively across the organisation to deliver sustainable growth.

About You

You'll bring:

• Experience of business development or income generation within the charity or not-for-profit sector. [
• A proven track record of identifying and securing growth opportunities.
• Experience engaging with commissioners and senior stakeholders.
• Strong bid, tender and proposal writing skills.
• Excellent relationship-building, influencing and presentation skills. [
• A collaborative approach and passion for improving outcomes for children and young people.

What's on Offer?

• Part-time, 22.5 hours per week.
• Hybrid working with a minimum of one day per week in the office or fully remote with occasional travel to the office.
• The opportunity to shape organisational growth and make a lasting social impact.
• A supportive and values-driven working environment.

Interested?

If you're an experienced income generation professional looking for a role where you can combine strategy, relationship building and business development to make a real difference, we'd love to hear from you.

We are reviewing CV's as they come in. Dont delay apply today!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Harris Hill are delighted to be partnering with Action for Pulmonary Fibrosis (APF), the UK’s leading charity for people affected by pulmonary fibrosis, to recruit a Head of Support Services.

Salary: £50,000 – £59,000 per annum
Location: Hybrid role, with attendance at the charity’s Peterborough office for team meetings, collaboration and other key activities, typically on a quarterly basis, alongside travel to meetings, events and partner sites as required.

With an ambitious five-year strategy, APF is entering an exciting period of growth. The successful candidate will play a key role in developing and expanding its support services, ensuring they are accessible, inclusive, evidence-led and sustainable.

Key responsibilities

• Lead the strategic direction, planning and continuous improvement of APF’s patient-facing support services.
• Lead the redesign of APF’s Support Group Network, using insight, evaluation and lived experience to develop a sustainable and inclusive new model.
• Work with the Support Line team to develop a new delivery model that expands access to specialist support.
• Drive innovation, including the appropriate use of technology and digital solutions to improve access, quality and experience.
• Lead and develop teams across the Support Line and Support Networks, creating a supportive, inclusive and accountable culture.
• Oversee the delivery and development of APF’s Support Line, Support Networks and volunteering approach.
• Ensure people affected by pulmonary fibrosis are meaningfully involved in shaping services.
• Build strong partnerships with healthcare professionals, clinical colleagues, community organisations and other external stakeholders.
• Develop and oversee partnership arrangements, KPIs, reporting and evaluation.
• Ensure services operate safely and effectively, with strong safeguarding, governance, risk management and quality processes.
• Manage budgets and resources effectively, contributing to financial planning and forecasting.
• Work with Fundraising colleagues to provide service insight, outcomes and evidence to support funding proposals and reports.
• Represent APF externally and promote its support offer and approach.

We are looking for:

• Significant experience of leading service change and developing new models of delivery using insight, evaluation and user feedback.
• Strong experience of partnership working, including formal agreements, KPIs, reporting and evaluation.
• Experience managing teams, budgets and resources, with the ability to develop and motivate others.
• Experience working with volunteers, peer support groups, communities or people with lived experience.
• An understanding of safeguarding, confidentiality, data protection and risk management within service delivery.
• Experience of using data, insight and feedback to improve services and demonstrate impact.
• Excellent communication and relationship-building skills, with the ability to build trust across a wide range of stakeholders.
• Strong planning, prioritisation and problem-solving skills.
• A collaborative and values-led approach, with sound judgement and confidence making decisions.
• A commitment to inclusive, accessible and person-centred support.

Experience within a health charity, patient organisation, helpline, peer support or voluntary sector setting would be desirable, as would experience working with healthcare professionals or NHS stakeholders.

This is a unique opportunity to shape and grow APF’s support offer and make a meaningful difference to people affected by pulmonary fibrosis.

If you are an experienced support services leader looking for a role where you can combine strategic leadership with real-world impact, we would love to hear from you.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About Action for Pulmonary Fibrosis

Action for Pulmonary Fibrosis is a UK charity. We bring people together to drive change so that everyone affected by pulmonary fibrosis can live well for longer.

We provide support, information and education, raise awareness, campaign for better diagnosis and care, and invest in research. Our strategy, For Every Breath, Every Journey, Every Future, is shaped by lived experience and supported by stronger organisational foundations and sustainable income.

The role

Reporting directly to the Chief Executive, you will lead APF's communications, marketing and engagement function. You will turn organisational priorities into an integrated plan, set clear standards and measures, advise senior leaders and ensure that marketing, media, content, digital and internal communications work together.

You will lead three managers: the Senior Marketing and Communications Manager, the Press, PR and Stories Manager, and the Communications Operations and Engagement Manager. The Digital Marketing Coordinator will report to the Senior Marketing and Communications Manager. This structure gives you the scope to shape the whole function while delegating specialist delivery clearly.

Your early work will include establishing the team operating model and annual plan, moving PF Together to quarterly publication, strengthening email marketing, leading a complete website content rewrite, creating clearer supporter journeys and building a proactive media and story pipeline. You will also work closely with fundraising so that strong propositions and campaigns reach the right audiences and contribute to acquisition, retention and income growth.

The role will lead APF's approach to communications data, performance reporting and responsible use of AI and connected systems. Human judgement, data protection and information security will remain central to how these tools are used.

12-month fixed-term contract | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team. 

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role 

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision. 

You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight. 

This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582