Head of supporter experience jobs in Abbey wood, greater london

Senior Fundraising Manager, Trusts & Statutory
National Literacy Trust
£50,000-£52,000
14-month maternity cover
Hybrid (London SW8, ~1 day/week)

Lead a high-performing team. Fund the change that lasts.
More than 7 million adults in the UK struggle to read or write at the level needed to navigate daily life. The National Literacy Trust is on the frontline of addressing that, and its trusts and statutory income is what makes everything possible.

We're looking for a Senior Fundraising Manager to lead a team of three, drive our grant-funding strategy, and manage a portfolio of high-value relationships, including with Arts Council England, during a 14-month maternity cover period. If you're a confident leader with a strong track record in trusts and statutory income, and you're ready to bring your expertise to one of the UK's most impactful charities, we'd love to hear from you.

What you'll be leading

• Implementing the trusts and statutory strategy in partnership with the Head of Trusts and Statutory Fundraising
• Managing a high-value portfolio of prospective and existing funders, including securing seven-figure grants
• Leading on Arts Council England funding; applications, compliance, relationships and future investment
• Line managing two Fundraising Managers and providing accountability for a Trusts and Statutory Executive
• Collaborating across the organisation to identify and develop new funding opportunities
• Ensuring all fundraising activity meets due diligence, regulatory and organisational requirements
• Representing the charity at senior level with funders and at sector events

About you
You'll be an experienced senior fundraiser who combines strategic thinking with hands-on delivery. You know what it takes to build and sustain six and seven-figure funder relationships, and you're equally comfortable leading a team and writing a compelling proposal. You're motivated by mission and by helping others reach their potential.

• Proven experience as a senior manager in a national charity
• Proven success securing and stewarding six-figure grants from trusts, foundations or statutory funders
• Experience driving fundraising strategies and managing budgets
• Outstanding written communication and proposal writing skills
• Strong leadership and line management capabilities
• A passion for education, social justice or literacy

Why this role, why now?
This is a 14-month maternity cover post, which means you'll be stepping into a well-established, high-performing team at a time when the organisation is growing. You'll have real scope to make your mark, support your team to exceed targets, and develop relationships that will have a lasting impact well beyond your contract.

The National Literacy Trust offers 39 days' annual leave, an 8% employer pension, generous family leave, and a genuinely flexible hybrid working culture. We are committed to diversity and inclusion and actively encourage applications from candidates of all backgrounds.

Take the next step
If you're as excited about this role as we are, please send your CV or profile to Philippa Randle at Charity People to start the conversation. If your experience aligns with the brief, we'll be in touch with next steps on how to make your formal application.

Key dates
Closing: 9am, on Friday, 15th of May
Interviews: w/c 18th May

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Job Title: Volunteer Development Manager

Team: People and Culture

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh) or home-based contract.

Status: Permanent

*The salary on appointment will be set between £47,845 to a maximum of £54,369 depending on the candidate's skills and experience. If you are internal and on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Context and purpose of role

Volunteers are vital to the success of the Ramblers and the delivery of our strategic goals. That’s why we’ve launched a bold new initiative to enhance volunteer experience. We’re creating a journey that is inclusive, engaging, and genuinely impactful. Our aim is for The Ramblers to be a place where every volunteer feels welcomed, valued, and supported every step of the way.

We believe volunteering should be more than giving time. It should be about finding purpose, building connections, and being part of something meaningful. We are committed to creating an environment where people from all backgrounds and walks of life feel inspired to join us, confident in contributing, and motivated to stay and grow.

As volunteering lead, the postholder will play a pivotal part in bringing that vision to life.

You will work closely with key stakeholders to enhance the volunteer experience at every stage of the volunteer lifecycle—from attraction and recruitment through to development and recognition.

You’ll design and deliver innovative approaches to enhance the experience of our current volunteers, along with planning and implementing new approaches to attracting volunteers for the future.

This role provides the opportunity to create something lasting: a volunteer experience where people don’t just give their time —they feel a genuine sense of belonging, while making a meaningful difference in the communities we serve.

The role will report directly to the Head of People Experience.

Key responsibilities

Volunteer Recruitment and Onboarding

· Develop and implement strategies to attract and recruit a diverse pool of volunteers.

· Design and deliver comprehensive orientation programs to introduce new volunteers to the organisation and their responsibilities.

Training and Development

· Create and facilitate ongoing training programs to enhance volunteer skills and knowledge.

· Provide resources and support to ensure volunteers are equipped to perform their roles effectively.

· Organise workshops, seminars, and training sessions to foster continuous learning.

Volunteer Management and Coordination

· Ensure accurate records of volunteer hours, roles, and performance are maintained.

· Create a safe and supportive environment, ensuring compliance with relevant legislation and best practices around safeguarding.

· Develop and implement policies and procedures for volunteer management.

Volunteer Retention and Engagement

· Design and execute recognition programs to acknowledge and celebrate volunteer contributions.

· Organise events and activities to keep volunteers engaged and motivated.

· Regularly communicate with volunteers to provide updates, gather feedback, and address concerns.

Program Evaluation and Improvement

· Monitor and evaluate the effectiveness of the volunteer program.

· Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement.

· Implement changes and enhancements based on feedback and best practices.

Collaboration and Partnership Building

· Work closely with teams to identify volunteer needs and opportunities.

· Build and maintain relationships with external partners and community organisations to expand volunteer resources.

Technology and Data Management

· Utilise technology track and manage volunteer information.

· Maintain up-to-date records and generate reports on volunteer activities and program outcomes.

· Leverage communication tools and platforms to effectively engage with volunteers.

Other

· Undertake such other duties as may be reasonably required of the post

· Engage and proactively develop excellent working relationships

The person

Knowledge, Skills and Experience

Knowledge

This section specifies the theoretical understanding or specific expertise needed for the role:

· Knowledge of the value volunteers add, and the impact they bring to organisations.

· Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention.

· Demonstrable knowledge and experience of implementing best practice solutions to drive a volunteering involving ethos and culture.

- Knowledge of safeguarding legislation, policies, and best practices.

Skills

This section details the specific abilities and competencies required to perform the job effectively:

• Strategic Thinking: Ability to develop and implement strategic initiatives

• Communication Skills: Excellent verbal and written communication skills

• Interpersonal Skills: Strong relationship-building and influencing skills

• Analytical Skills: Ability to analyse data and use insights to drive decision-making

• Problem-Solving Skills: Proactive approach to identifying and resolving issues

• Project Management Skills: Ability to plan and co-ordinate activity across multiple teams to deliver project goals

Experience

This section specifies the practical, hands-on experience required for the role:

• Experience of ensuring Volunteer and Volunteer Role Manager journeys are accessible and encourage diversity, equity and inclusion.

Personal Attributes

· Active Listener: Listens attentively to others and values their input

· Collaborative: Values and leverages diverse perspectives and skills within the team

· Adaptable: Able to adjust to new situations and challenges with ease

· Problem Solver: Proactively identifies issues and works towards effective solutions

· Analytical Thinker: Analyses information thoroughly and makes sound decisions.

· Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work

· Mentoring: Willing to mentor and support the development of team members

· Innovative: Embraces new ideas and technologies to improve processes

· Ethical: Upholds ethical standards and integrity in all actions

· Visionary: Looks outwards to anticipate trends and identify opportunities to enhance volunteer experience

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Our Events & Communications Senior Coordinator role sits across all three of our garden sites, supporting our income generating private venue hire as well as our community facing workshops and event programme. Working closely with all parts of the organisation, this person helps to tell the story of the charity through our social media, website, newsletter and other channels.

Key Details

• Time commitment: 5 days a week (this can be organised flexibly depending on what the event schedule requires, which will include some evening and weekend work). Possibility of four day contract, to be discussed, salary pro-rata.
• Contract: This role is a fixed term maternity cover: August 2026 - September 2027
• Salary: £34,000
• Applications due: 17th May 2026 at 11:59 p.m
• Interviews held 1 or 2 June 2026
• Start date August 2026 ideally

Job Purpose: To promote the New Story Garden, Floating Garden and Paper Garden in King’s Cross and Canada Water as event spaces for private and commercial use. To be responsible for delivering the annual events plan and associated budget in order to generate a profit to be reinvested into our community and youth programmes and build of community gardens. To organise and run events in the spaces and manage a team of people where needed depending on the size of the events. To produce communications and marketing materials for the organisation according to agreed style guides and templates.

Main Duties and Responsibilities

The role has 2 main strands:

1. VENUE HIRE & EVENTS Communicating venue hire and supporting partnerships with corporates and individuals to aid fundraising, and leading on the facilitation of those events
2. COMMUNICATIONS AND CREATIVE CAMPAIGNS Supporting the wider work of the team by communicating our objectives and achievements, maintaining an engaging and imaginative stream of content that allows GG's work to reach new audiences

Development and strategic

• Work with the Global Generation team to deliver communication strategy highlighting the achievements and objectives of the organisation and building our brand
• Contribute to existing vision, business plan and implementation for venue hire and events at Global Generation
• Jointly responsible for ensuring that venue hire and the events programme makes a profit, working towards an agreed target

Events Planning & Delivery

• Develop, promote and deliver a programme of events in our garden sites, emphasising the uniqueness of each site, as well as assist with larger fundraising events
• Customer relations: First point of contact for new bookings and enquiries via phone and email ; Conduct site visits for potential clients
• Financial & event administration: Draw up quotes for hire costs, process and approve invoices & payments, manage events budgets, track spending and income, manage contracting, scheduling, menus, brochures and terms and conditions (parts to be carried out by Office Assistant)

Partnerships and relationships

• Actively maintain relationships and networks with individuals, organisations and developers
• Understand, value and work together with the GG team to ensure that there is a good balance between commercial priorities and community priorities, to avoid clashing with or limiting the use of spaces for educational and community events. Where possible add value by merging commercial and community.

Communications and Creative Campaigns

• Support delivery of existing communications strategy across the organisation, including monthly newsletter, regular social media schedule, practical copyediting, typesetting and design support for annual outputs.
• Create and deliver creative communication materials and publications for use in the media and online that help bring Global Generation’s work to life
• Utilise existing branding guidelines and templates to create consistent social graphics, newsletter headers and venue hire documents

For full list of tasks and responsibilities, see the JD on our website.

Essential Skills and Experience

• Fluent in written and spoken English.
• Proficiency in G-suite and/or Office 365 programmes
• Experience using social media platforms including Facebook, LinkedIn and Instagram (for creating & scheduling content)
• Experience using photo or video editing software, Adobe Suite, Canva or Capcut or other similar software.
• Experience coordinating or planning events or organising space hire.
• Experience managing relationships with internal and external partners and stakeholders
• Experience with Squarespace or other website management software
• Good time management and organisational skills

Organisational Context: Founded in 2004, we grow food, people and community for a fair and just world. Our vision informs our two charitable aims which are the guiding principles for our work:

• To provide opportunities for the direct experience of natural wilderness environments for children, young people and adults
• To support young people to develop their full potential so they are able to contribute positively to society and the environment We operate in the boroughs of Camden, Islington and Southwark and work with people of all ages, particularly children and young people.

Working from educational and bio-diverse garden spaces such as the Story Garden and Floating Garden in King’s Cross and the Paper Garden in Canada Water, we combine activities such as urban food growing, supporting bees, carpentry, cooking, and healthy eating with dialogue, storytelling, creative writing, performance and art, silence and stillness. These practices help us to create the conditions for people to come together in a fuller and more connected sense of who they are and what they are a part of and, from that space, to practically and creatively contribute to ecological and social change. We offer our inner city garden spaces for venue hire and events to raise funds towards our charitable aims. This role is based across our sites - Story Garden and Floating Garden in King’s Cross and Paper Garden in Canada Water. You will work with all members of the team, and most closely with the Head of Fundraising, Joint CEO, Operations Manager and Operations Assistant.

Benefits to working with Global Generation We offer 25 days holiday per year, plus all bank holidays. We aim to create a supportive, creative and rewarding environment for you to work in. All members of staff are part of collaboratively developing how we work as an organisation. We do this through offering staff lunches, weekly team meetings, reflective spaces to learn together, away days and residentials which give us an opportunity to come together to reflect and explore different aspects of our work and collectively contribute towards the vision of the organisation. There are also opportunities for job related training and coaching as part of your own personal development, the opportunity to slow down, plan and reflect during the winter, and the possibility for additional support if the need arises through our Employee Assistance Programme. 

Download full JD and application form through our website.

Personal Assistant and Admin Manager

RCN UK HQ (London), Nottingham or Bolton office with hybrid working, 35 hours per week, permanent contract

There may be further flexibility to the locations advertised. Please contact the recruiting manager to discuss which alternative office locations may be available.

At the Royal College of Nursing, we're an optimistic organisation. And we've got good reason to be. As the largest trade union of nursing staff and students in the UK - with over half a million members -we can see a brighter future ahead. Join us and you will too.  

RCN activists and workplace representatives are the lifeblood of our union and the voice of the nursing profession. They shape the health policies of the future by organising, lobbying and campaigning for positive change for the nursing profession, for patient care and for a better society. 

Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

The role

To provide a comprehensive, professional and confidential Personal Assistant (PA) role to the Head of Activist Learning and Development, through the provision of efficient and effective secretarial, administrative and project administration duties, while working flexibly and collaboratively to support the wider team.

You will manage the administration of the learning programme in planning, member booking systems, reporting and aiding and advising colleagues within the team and across the organisation. In addition, you will line manage our admin colleagues within the team.

This is a varied and demanding role that will put you at the forefront of ensuring that the RCN's members have the influence in the workplace - and the world - that they need.

The person

To join us you'll need experience of providing administrative and PA support at a senior level.

You'll be able to demonstrate a record of being able to prioritise workloads, meet demanding deadlines and manage the work of others.

You will be able to show examples when you have shown leadership and responsible initiative.

Whatever your background, you'll be efficient, accurate, and show a capacity for strategic insight in all you do.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

What we offer

We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.

Our selection process

Please click the 'apply now' button to apply and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don't. Any identifying information in your application will automatically be anonymised for shortlisting purposes.

We want your experience applying for a job with us to be the best it can be. We can offer flexibility in how we conduct the interview and you are able to attend online if you need to. If you foresee any issues with accessing a computer, webcam, or internet connection for this, please do let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

We have strong staff networks, a detailed EDI strategy and are actively striving to become an anti-racist organisation. We encourage applications from people of diverse backgrounds and identities.

As proud member of the Disability Confident employer scheme we also actively encourage applications from people with disabilities.

Opening date: 23 April 2026

Closing date: 11:59pm 18 May 2026

Assessment and Interview date (at RCN UK HQ, London): 3 June 2026

Candidates will be asked to take part in timed assessments and a formal interview. We will gather information about any reasonable adjustment required ahead of the interview.

Remote (UK-based) | Full-time - £64,946 + benefits (including 4.5-day week and 11% employer pension)

Do your best work, for the right reasons.

We’re looking for a strategic and collaborative leader to drive the adoption of Oak across schools and education organisations. In this role, you’ll design and deliver our go-to-market strategy - guiding schools from awareness through to adoption, sustained use, and advocacy, and develop the B2B partnerships strategy.

Working closely with Product, Marketing and Education teams, you’ll build relationships with schools, MATs and EdTech organisations, develop Oak’s school network and advocacy strategy, and oversee priority partnerships that accelerate adoption. You’ll also shape how we track and grow our adoption pipeline, including developing our CRM approach and expanding usage of Oak’s open API.

You’ll directly manage a Partnerships Manager, set clear priorities for growth, and act as a sector expert on B2B opportunities in education.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

In this role, you'll:

• Lead the development and execution of Oak’s B2B go-to-market strategy, working closely with Oak’s ‘adopt squad’.

• Build and scale the delivery of strategic partnerships to drive adoption of Oak’s curriculum and products across schools, multi-academy trusts (MATs) and EdTech organisations.

• Lead the development of strong relationships with EdTech organisations, enabling them to integrate and make effective use of Oak’s curriculum data and APIs in their products and services.

• Maintain specialist expertise in product adoption enablement within schools, and be an authority across Oak.

• Develop and manage a high-performing team of partnership managers.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation.

• As a member of the Oak Team, contribute to the planning and culture of the organisation.

• Deputise for the Head of School Support and take on other general responsibilities as required.

We’re looking for

• 5+ years of experience defining and delivering B2B sales and marketing/adoption strategies, including segmentation, targeting and success metrics.

• Strong understanding of the Education sector, and how to shape propositions for MATs, decision makers and EdTech partners.

• Ability to align Product, Marketing and Education teams around a shared adoption growth plan.

• Strategic Team Leadership experience: setting direction, prioritising resources and developing high-performing teams.

The successful candidate will have a desire to contribute across all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required), and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution, which can be varied as you choose). Please note this is a workplace pension rather than the Teachers’ Pension Scheme.

• A 36-hour working week (not tied to term-time patterns or school-day hours), with half-days on Fridays or every other Friday off.

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person whole Oak offsites to collaborate, connect, and have fun (with other occasional team events in person)

• A culture that genuinely supports flexibility, autonomy, and trust

Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process.

Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).

If you are shortlisted, we’ll invite you to the next stage, which will consist of a remote interview conducted over Zoom.

We love giving feedback, so at the end of the application process, we'll share how well you performed.

We aim to begin interviews in May 2026.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, please get your application in early to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Location(s)   

This position is open to candidates currently based in Scotland, in line with the role’s operational requirements. The role is home-based with in person attendance to our ‘All Staff Days’ in London (5 per year), team meetings (roughly 6 meetings per year) and occasional travel to other meetings and Westminster as required. Where possible, these are combined with an overnight stay. 

London office: AdviceUK, 83 Victoria Street, London, SW1H 0HW 

Job Title:  Policy and External Affairs Manager (Scotland) 

Employment Type:  Part-time 

Reporting to:  Head of Policy, Programmes and Media 

Pay scale: £40,000 - £42,500 Full time equivalent  (Actual salary £32,000-34,000)

Interview: In person interviews will take place on Friday 29th May at our London office

Working hours: 28 hours per week (4 days/0.8) within normal operating hours. Flexible working arrangements will be considered. (Normal operating hours are 8.00am - 6.30pm, Monday – Friday.) Lunch & other breaks are unpaid. 

Special conditions: Some evening and weekend work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required which may entail some overnight stays.

We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. 

CHARITY OVERVIEW 

Since 1979, AdviceUK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice.

We are both a membership body and charity. We support our 700+ members (109 of which are located in Scotland) to provide advice to around 2 million people every year. We are working towards a world in which every individual, regardless of means, is able to access the advice they need to exercise their rights and deal with any legal and social welfare challenges they may face. 

JOB PURPOSE  

To set up and manage our policy and public affairs activities in Scotland ensuring AdviceUK has a strong voice, so we can secure policy change to benefit organisations delivering advice and the communities they serve. The post holder will be responsible for establishing AdviceUK’s first policy and influencing strategy for Scotland, including through developing policy solutions informed by strong evidence and rooted in member experience, and leading effective political and stakeholder engagement which will influence change. They will work closely with colleagues across the UK to join up policy, influencing and communications work. 

KEY TASKS AND RESPONSIBILITIES  

1.Strategy 

1.1 Develop AdviceUK’s first policy and influencing strategy for Scotland, through consultation with members and stakeholders and analysis of the landscape and opportunities in Scottish policy making. 

1.2 Put plans in place to roll out a specific programme of proactive and reactive policy work to further AdviceUK’s strategic aims in Scotland and represent the voices of Scottish members. 

1.3 Devise measures to monitor the impact of our policy and influencing work in Scotland and report back to staff, trustees, members and stakeholders about the difference we are making. 

2.Policy development 

2.1 Collaborate with AdviceUK members, partners, sector stakeholders and 

beneficiaries to develop clear, concise and authoritative policy positions on key issues. 

2.2 Produce high-quality, well-argued policy materials based on data and evidence, including reports, select committee responses, evidence statements, briefings and responses to Scottish Government consultations. 

2.3 Provide policy input for media statements, press releases and social media posts relating to Scotland, which are managed by the Press Officer and Digital Marketing Officer.

2.4 Develop an expert knowledge of policy issues affecting Advice UK members, keep up to date on the political and legislative environment and identify opportunities to use these to further Advice UK’s strategic objectives. 

2.5 Represent AdviceUK at policy and/or sector meetings and events.

3. Public affairs 

3.1 Roll out a programme of public affairs work including Scottish parliamentary engagement to promote AdviceUK’s strategic priorities. 

3.2 Build and maintain effective relationships with stakeholders across the Scottish Government and parliament, local and decision makers, non-governmental bodies and other relevant stakeholders. 

3.3 Champion an evidence based approach to all Advice UK’s advocacy and external relations work, drawing on research and member insight to inform our campaign messages. 

3.4 Ensure regular opportunities for Advice UK members in Scotland to feed into our public affairs and advocacy work, and regular communications on our impact, to demonstrate how we amplify their voice. 

3.5 Monitor and evaluate public affairs work, including collecting relevant metrics, to report back on our success and inform future campaigns. 

4. Research and data 

4.1 Work with Policy, Programme and Media (PPM) colleagues as well as the wider AdviceUK team to develop the evidence base needed to inform our policy and campaigns work in Scotland. 

4.2 Work with the Research and Policy Analyst to carry out analysis that identifies emerging trends in the Scottish advice world and use this to provide evidence-based policy briefings and specific policy solutions. 

5. General duties 

5.1 Ensure you effectively communicate Advice UK’s vision, mission and objectives to staff, members and external stakeholders.

5.2 Ensure you demonstrate Advice UK’s values and behaviours in all aspects of your work

5.3 Build and maintain positive relationships with key stakeholders including staff trustees; members, partners and suppliers 

5.4 With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training

5.5 Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels and, where possible, attending member and other relevant events. With the agreement of you line manager, ensure you make time to speak to members and visit their services.

5.6 Adhere at all times to Advice UK’s policies and procedures

5.7 Carry out any reasonable duties compatible with the post assigned by your line manager 

IPSO – the Independent Press Standards Organisation – is the regulator of most newspapers, magazines, and digital news in the UK. We are a small but influential and high-profile organisation with a clear and important purpose. We place a strong emphasis on personal development for staff and provide excellent training opportunities and a supportive work culture.

We are recruiting a Communications Officer to cover maternity leave within our committed, friendly, and dynamic team.

Reporting to the Head of Communications, you will play a key role in delivering IPSO’s communications activities, with a strong focus on digital channels and social media, internal communications, and day‑to‑day management of the IPSO website.

About the role

The key role responsibilities will be to:

• Plan, create and manage digital communications and social media content across IPSO channels, using analytics to monitor performance and support organisational priorities
• Manage and update the IPSO website using WordPress, including day‑to‑day communications, publishing rulings, and ensuring accuracy, accessibility and basic SEO standards
• Produce and edit a wide range of communications materials, including newsletters, news releases, internal updates, and briefings, ensuring alignment with IPSO’s purpose and regulatory role.
• Provide broader communications support, including media monitoring and reporting, handling press enquiries as directed, and assisting with IPSO events and conferences.

You can see a full job description on our website.

Skills and experience

We are looking for an experienced and proactive communications officer to cover maternity leave for a minimum of six months.

Working closely with colleagues across the organisation, the postholder will create clear, engaging content, monitor media coverage, and help ensure IPSO’s communications are accurate, accessible and aligned with its role as regulator of UK digital news, newspapers and magazines.

A personal interest in current affairs and the news industry is a must, but there is no need for a degree or qualification in this area. You will have strong interpersonal skills, an ability to get things done, and you will enjoy working with a range of colleagues and stakeholders.

You will also have excellent written skills and superb project management skills.

At IPSO, we want to create a culture which recognises, values, and respects that people are different. We believe that representing the diversity of the society in which we work is fundamental to our goals of protecting people and promoting freedom of expression.

We are committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and we strongly encourage applications from a wide range of people regardless of age, disability, sex, sexual orientation, gender (identity, expression or reassignment), marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief and socio-economic background.

What we can offer you

This is a chance to deliver the communications of a high‑profile, independent regulator at the heart of the UK media landscape working on complex, high‑profile issues relating to journalism, regulation and press freedom.

This contract is for at least six months covering maternity leave. There is a competitive starting salary of £32,960, 25 days of paid annual leave (pro rata), and excellent additional benefits.

The role is full-time, and IPSO offers hybrid working to all staff. All staff work two core days (Tuesdays and Wednesdays) in our Central London office; members of the senior management team work an additional day in the office. New staff may be asked to come in for more days while they familiarise themselves with the organisation.

How to apply

Candidates are required to attach a Diversity Monitoring form, which can be found on our website. Please note that although this form is required for applications to be considered, candidates are free to opt out of any questions.

To apply, please read the full job description and forward your CV and you must include a cover letter outlining briefly why you are interested in the role and how you are suitable, along with the Diversity Monitoring form  by 11.59 p.m. on 24 May.

Interviews will take place on Wednesday, 10 June 2026 in London.

IPSO will reimburse reasonable travel costs for attending interviews. If you require a reasonable adjustment, please include that information with your application. In-person interviews are preferred but IPSO conducts interviews by video call where needed and candidates choosing this option will not be disadvantaged. The job description for the position can be found on our website.