Head of supporter experience jobs in West drayton, greater london

There when it matters

About the role:

The prospect research and pipeline management role is pivotal to fundraising at Sue Ryder – you will sit within the Philanthropy and Partnership team and will be working across the Corporate, Trust, Major Donor and Regional teams. We are looking for someone who can support our fundraisers through prospect research, network mapping, lead qualification, and due diligence checks.

Most importantly you will be a proactive member of the team, joining us at an exciting time as we embark on our newly developed 5-year fundraising strategy. You will be a member of the team with the skills to review and develop the pipeline management process on our CRM (Raiser Edge NXT) ensuring the teams have access to dashboards, tracking their donors across the stages of solicitation. You will also provide insight reports into how well we are moving prospects through the pipelines and will have a voice to make recommendations. This role will also ensure we are working within data protection and fundraising regulations and both deliver and track our due diligence checks.

About you:

• Educated to degree level or with equivalent relevant work experience.
• Familiarity with prospect research tools and the ability to identify and recommend the best tools to support our work using the budget as cost effectively as possible.
• Thorough working knowledge of GDPR as it relates to major donor fundraising and the Fundraising Codes of Practice.
• Experience of undertaking due diligence checks on prospective donors and of setting up and implementing policies and processes to ensure regulatory compliance.
• Excellent communication skills and the ability to build supportive and collaborative relationships with colleagues both across fundraising and the organisation including the ability to chair meetings and present data and insight.
• Experience of working on a variety of requests and ability to manage and prioritise workload whilst being responsive.

Essential Criteria:

• Previous experience of driving forward process improvements, implementing new processes or systems, and working with colleagues to embed change.
• Skilled at using a relationship management database (or CRM) to track prospects through the solicitation process, produce dashboards and reports and glean insight from data.
• Experience of delivering prospect research activities to identify and qualify leads for fundraising teams across corporate, trust and major donor income streams.
• Working knowledge of high value income streams and what will support fundraisers in achieving income growth.
• Experience of providing relevant high quality and accurate research profiles with developed research skills and attention to detail.
• Proven experience in identifying new high-value funding prospects from the database and other sources including major donors, corporate partners and trusts.
• Proven ability to be proactive in network mapping securing new prospects or additional opportunities from existing networks e.g. see that a major donor is also a trustee of a grant giving trust or the CEO of a potential corporate partner.

Closing date: 21st May
Interviews: 27th and 29th May

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online 
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more. 

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

We're looking for a kind, compassionate and resilient Referral, Assessment and Operational Development Manager located at our Head Office in Islington.

£40,000.00 per annum, working 35 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Referral, Assessment and Operational Development Manager is a senior operational role within the Mental Health and Complex Needs Directorate, responsible for leading the end-to-end coordination of referrals, assessments, placements, tenancies, and transitions across the portfolio.

What you'll do:

• Receive, monitor, and respond promptly to referrals from commissioners, brokerage

teams, and direct contacts.

• Coordinate and quality-assure person-centred assessments

• Complete and submit needs assessments, including costings and support package

requirements.

• Build and maintain strong working relationships with commissioners, brokerage teams, care managers, and housing partners.

• Support compliance with Ofsted regulations across assessment and placement reviews.
• Develop and embed best-practice tools and processes aligned with regulatory requirementS

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Highly customer-focused, championing customer rights, choice, dignity,

independence, and positive outcomes.

• Empathetic and values-led, able to balance compassion with professional boundaries.

What you'll bring:

Essential:

• Significant operational experience within Young People's and/or Mental Health services, including supported living, residential, or health and social care environments.

Desirable:

• Strong understanding of how local authorities, councils, and Integrated Care Boards (ICBs) commission, procure, and agree services, including pathways and decision-making processes.

About us:

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Are you a creative digital campaigner who can turn powerful stories into content that sparks action, builds movements, and drives change to help save lives and stop economic abuse?

About the role

We are looking for an exceptional candidate to play a central role in the delivery of Surviving Economic Abuse’s new digital engagement strategy by producing high-quality, impactful communications and compelling campaigns to extend our reach and to engage, inform and mobilise our audiences.

You will be responsible for managing and growing our digital presence across social media and ensuring this translates into action through our website and newsletters. This will include creating content tailored to victim-survivors and their family and friends, financial services professionals, policymakers, funders and other stakeholders.

As part of this role, you will help us develop and deliver digital campaigns that amplify our campaigning and policy work, as well as deliver communications to support our fundraising, consultancy and training.

About you

We’re looking for someone with proven experience running social media for a brand, organisation or campaign, with demonstrable results such as audience growth, reach, engagement or conversion. You’ll understand how campaigning and activism work, and how to mobilise supporters from diverse backgrounds to help drive meaningful change.

You’ll be a confident digital campaigner who knows how to make an impact across multiple platforms, especially Instagram, TikTok and other video first channels. You’ll have a strong understanding of trends, formats and algorithms, and know how to use them to create scroll stopping content that motivates people to take action.

This role is ideal for someone with bags of initiative, strong creative instincts, and the ability to turn complex issues into compelling digital content tailored to engage and mobilise different audiences.
If you’re excited by the opportunity to use your creativity, storytelling and digital campaign skills to amplify survivor voices, drive real-world impact and help end economic abuse, we’d love to hear from you.

What we offer

• 25 days annual leave, plus 5 Wellbeing Days and Statutory Bank Holidays
• Home working
• Flexible working
• 5% Employer Pension Contribution
• Reflective practice
• Employee Assistance Programme
• Enhanced sick pay, family leave and carer’s leave
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website.

This post is only open to women applicants, as being a woman is considered a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Applications open from 6 May and close at 11.59pm on 26 May 2026. Interviews will take place week commencing 15 June 2026.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.

Role: Director of Fundraising

Salary: £80,533.78 (gross) per annum inclusive of London Weighting, with a fixed sum allowance of £2,764. 

Current employees in banding 53 will maintain their existing salary.

Location: Head Office- London

Duration: Permanent

The Labour Party is looking to recruit a Director of Fundraising. The post-holder will be responsible for leading the development and delivery of a strategic, multi-layered fundraising programme, maximising mid and high value income to support the organisation’s short, medium, and long-term electoral objectives. The postholder will align fundraising strategy with the political electoral cycle, ensuring sustainable income growth, effective donor engagement, and the financial resilience required to deliver Political campaign success at all levels.

The successful candidate will have:

• Experience working in a fast paced, high pressure environment, managing political risk 

• Proven track record of success in project management, through the complete project life cycle, preferably in complex situations 

• The ability to produce overarching fundraising strategies and to ensure their effective implementation

• Proven and successful experience of fundraising and income generation activity

The Labour Party’s standard working arrangement is that all employees based in headquarters in London/Newcastle attend their contracted office four days per week, Monday to Thursday. Home working is only authorised on Fridays.

The deadline for applications is 24 May 2026.

The Labour Party values equality and diversity, and welcomes applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnership, or pregnancy and maternity.

About Spear

We launched the award-winning Spear Programme over 20 years ago, and there are now 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in the workplace.

Spear operates a joint venture model with churches across the UK to run our Spear Centres. Some Centres operate in collaboration with independent charitable trusts, while others are run directly with the local church (both referred to below as ‘Spear Church Partners’ or ‘Church Partners’).

About the role

We’re looking for a new Church Partnerships Manager to join us for this northern based role, with travel across the region.

This is an exciting opportunity to play a key role in driving national growth by developing and nurturing partnerships with churches across the North of England. You will be at the forefront of developing new relationships with potential early-stage partners, inspiring churches to engage with our mission, and supporting them through the pipeline, and helping to establish a diverse and thriving network of church partnerships.

We are looking for a confident relationship-builder who can engage and influence a wide range of stakeholders, particularly church leaders, and who is comfortable working in a dynamic and evolving environment.

Key information:

• Salary: £37,000
• Location: Remote with once a month travel to London for team meetings and regular travel in the North of England
• Full-time, 12-14month Fixed Term Contract, with the possibility of extension
• Closing date: We interview on a rolling basis and will close the role early if we find the right candidate

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
• Strong leadership ability with the confidence to make effective decisions
• Outstanding people skills and emotional intelligence, capable of quickly winning trust and confidence, as well as network, influence and negotiate with church leaders and a range of audiences, internally and externally
• An understanding of the needs and workings of churches and their leaders, and the ability to innovate, build our growth strategy and generate new partnerships
• An excellent communicator (both written and verbal)
• Excellent initiative and a self-starter, with the ability to operate flexibly in a changing and dynamic environment and in response to the support needs of each partner
• Strong organisational skills including the ability to establish appropriate processes and structures and to manage multiple priorities to meet targets and deadlines
• Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information
• Microsoft Word, Outlook, Excel and PowerPoint competent and experience of/ability to use databases

Salary: £35,668 – £39,005 pro rata
Hours: Part-time (21 hours per week)
Contract: Permanent
Location: Home-based (with regular travel across Brentwood Diocese)

About the role

CAFOD is looking for a Community Participation Coordinator to grow engagement across the Catholic community in Brentwood Diocese.

You’ll inspire and support volunteers, build strong relationships with parishes and clergy, and increase participation in CAFOD’s work to tackle poverty and injustice.

Working as part of a regional team, you’ll help deliver plans that drive volunteer engagement, fundraising, and community action.

Key responsibilities

• Deliver participation plans across Brentwood Diocese
• Recruit, support, and retain volunteers
• Build relationships with clergy and key diocesan stakeholders
• Support fundraising, campaigns, and community engagement
• Monitor activity and adapt plans based on insights

About you

• Experience working with and managing volunteers
• Strong relationship-building and communication skills
• Organised, proactive, and able to work independently
• Comfortable using data to track and improve performance
• Committed to the value of volunteering and social justice

Additional information

• Home-based with significant travel (access to a car required)
• Some evening/weekend work (TOIL provided)
• Part of a flexible regional team (occasional wider travel) 

The full job description is available on CAFOD's careers page 

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported. 

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children and young people and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service). 

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures. 

Finance Director

London Community Foundation
Salary: c. £80,000 pro rata
Contract: Permanent
Hours: Full-time or 28 hours per week (0.8 FTE)
Location: London (hybrid, typically 1 day per week in the office)

London Community Foundation exist to improve the lives of the most disadvantaged people in London by working with donors to invest in small, local charities and community groups.

We are now seeking a Finance Director to play a pivotal role in shaping our future, strengthening our financial sustainability, supporting our governance, and enabling us to deliver greater impact for London’s communities.

The role

As Finance Director, you will sit at the heart of decision-making within a purpose-driven organisation, influencing strategy, supporting the Board, guiding investment decisions and ensuring that resources are directed where they matter most.

As a key member of the Senior Management Team, working closely with the CEO, Board, and committees to ensure strong financial leadership, governance, and long-term sustainability.

You will:

· Lead financial strategy, planning, and performance across the organisation

· Provide clear, accessible financial insight to support decision-making at Board and executive level

· Oversee financial control, reporting, audit, and compliance (including SORP)

· Support stewardship of investments and endowment funds

· Lead risk, assurance, and governance processes, including engagement with the Finance, Risk & Resources Committee

· Act as Company Secretary, ensuring robust governance and regulatory compliance

· Oversee contracts, supply chain, and value-for-money across the organisation

· Provide strategic oversight of systems, data, and technology, including line management of the Technology Manager

· Lead and develop a high-performing finance team

This is a broad and influential role, combining strategic leadership with hands-on delivery, well-suited to someone who enjoys working across organisational boundaries and shaping how an organisation operates.

About you

You will be a qualified accountant (ACA, ACCA, CIMA or equivalent) with experience operating at a senior level and advising Boards and executive teams.

You will bring:

· A track record of leading financial strategy, planning, and organisational performance

· Strong experience in governance, risk, and compliance within complex environments

· Confidence working with Boards, committees, and senior stakeholders

· The ability to translate financial information into clear, actionable insight

· Experience leading teams and developing people

· An understanding of systems, data, and organisational infrastructure

· A commitment to inclusive leadership and equity

Experience in grant-making, philanthropy, or endowment management is welcome, but not essential.

Our commitment to inclusion

At London Community Foundation, we are committed to building a diverse and inclusive organisation that reflects the communities we serve.

We actively encourage applications from individuals from underrepresented backgrounds, including those with lived experience of the issues our work seeks to address.

Further Information

For an informal discussion about the opportunity or if you require any additional support with your application, please contact Alex Williams at Giving Back Recruitment

Recruitment timetable 

• Closing date: Wednesday, 20th May 2026
• Interviews with London Community Foundation W/C 15th June

About Us
The National Landscapes Association represents and supports the UK’s National Landscapes (Areas of Outstanding Natural Beauty) – places where we want nature and people to flourish together. These living, protected landscapes are vital to the UK’s nature recovery, climate resilience, sustainable farming and wellbeing.

We work collaboratively and inclusively to ensure these treasured places are protected, restored, and accessible to all. Our policy work is central to this mission – and we’re looking for a proficient and motivated individual to help shape and drive it forward.

About the Role

You’ll be motivated by working to help National Landscapes, along with the other protected landscapes, be the backbone of nature recovery within the UK through national commitments such as the Protected Landscapes Targets and Outcomes Framework and 30by30. With experience of working in the environmental or social sectors, you’ll be skilled at using evidence and knowledge when building positive relationships and supporting our partners in using resources effectively.

Based within the National Landscapes Association, you will work closely with colleagues from across Association, the individual National Landscapes and the Protected Landscapes Partnership.

Key Responsibilities

• Working with individual National Landscapes, develop a framework for a Vision of Nature in 2050 in the National Landscapes
• Support work on a standardised framework for valuing natural capital across the protected landscapes
• Maintain and update the National Landscape Association GIS system
• Support Big Chalk in developing a spatial prioritisation tool and potentially sitting on the panel for reviewing applications to the Big Chalk Nature Recovery Fund
• Contribute to the development of the National Landscapes Association as the leading voice on protected and designated landscapes in the UK

See the role description for more information.

Why Join Us?
At the National Landscapes Association, you’ll be part of a passionate and forward-thinking team making a meaningful impact. You’ll gain exposure to a wide range of high-profile policy issues, work alongside experts across the UK, and help shape the future of our most valued landscapes.

How to Apply
To apply, please attach a CV and a covering letter (maximum two pages) outlining how you meet the criteria in the person specification included in the role description.

Salary: £48,225 – £52,080 (incl. London weighting)
Contract: Permanent
Location: Hybrid (minimum 40% in London office)

About the role

CAFOD is looking for a Senior Business Analyst to lead business analysis across Digital, Data and Technology (DDaT).

You’ll shape and assure digital and data-driven change, ensuring initiatives are clearly defined, value-focused, and aligned with real organisational needs. Acting as a bridge between stakeholders and technical teams, you’ll help deliver effective, sustainable improvements across CAFOD.

Key responsibilities

• Lead business analysis for digital and data change initiatives

• Support teams to define problems, assess options, and identify solutions

• Ensure requirements are clear, prioritised, and delivery-ready

• Lead and support testing and User Acceptance Testing (UAT)

• Build strong relationships with stakeholders across the organisation

• Facilitate workshops and support decision-making

• Contribute to governance, planning, and continuous improvement

About you

• Significant experience in business analysis at a senior level

• Strong skills in problem definition, process improvement, and solution design

• Experience translating business needs into clear requirements (e.g. Jira tickets)

• Understanding of digital delivery and software development lifecycles

• Confident working with senior stakeholders and cross-functional teams

• Experience supporting or leading UAT

Desirable: Salesforce or Tableau certification

Additional information

• Hybrid working with at least 40% office-based in London

• Opportunity to lead and shape organisational change

• Part of a collaborative, purpose-driven team

The full job description is available on CAFOD's careers page 

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported. 

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children and young people and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service). 

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures. 

Please note that the salary advertised does not include London Weighting, however, this will apply if the post holder is London based.

As Fundraising Lead- South, you will lead Philanthropy and Corporate fundraising across your region, developing relationships with high‑net‑worth individuals, senior business leaders and corporate partners. 

You will manage Centre Fundraising Managers, and support them on planning and prioritisation, work with Fundraising Boards as appropriate, and share best practice across Maggie’s. You will also help develop new fundraising opportunities. 

This role requires a confident and collaborative leader who can coach teams, manage multiple stakeholders, work independently across a large region, representing Maggie’s with clarity and credibility.

There are four fundraising leads covering Scotland, North and North Wales, Midlands and South Wales and South. This role will work closely with the following centres: Barts, Royal Marsden, West London, Royal Free, Cambridge and Southampton (Kent, Poole, Bristol – not yet open).

Please note that first stage interviews will be held on Tuesday 9th June through Microsoft Teams. Second stage interviews will be held in person. Date and location TBC.

HR & Operations Coordinator

Full time, permanent contract with 6 months’ probation.

The HR and Operations Coordinator is a varied and rewarding role at the heart of NEF, offering the opportunity to contribute across both people and operations.

Reporting to the Head of People and Organisational Development, you’ll play a key role in delivering high quality HR administration and supporting an efficient and impactful HR function. Just as importantly, you’ll help create an environment where colleagues can thrive, whilst contributing to NEF’s mission of building an economy that works for people and planet.

This role goes beyond traditional HR. As part of NEF’s wider operations team which spans finance, IT, fundraising, and project management, you’ll be exposed to a broad range of activities and priorities. You’ll act as a flexible and valued team member, stepping in to support key projects, respond to emerging needs, and help keep things running smoothly across the organisation.

It’s a fantastic opportunity for someone who enjoys variety, is naturally organised, and thrives in a fast-paced environment. You’ll bring strong prioritisation skills, a proactive mindset, and a professional, reliable approach, along with a genuine enthusiasm for getting stuck in and making a difference.

Role: HR & Ops Co-ordinator
Hours of work: Full Time (32 hours per week under NEF’s Shorter Working Week)
Salary: £39,066 - £42,272
Location: London/South East (in-office four days per week)
Contract type: Permanent

How to apply

Deadline for applications: midnight, 7th June 2026.
Interviews:  First stage interviews offered online on June 16th 2026 with second stage in-person interviews on June 24th 2026.

Start date: ASAP

We are only considering candidates who have previous experience in HR administration. 

Please answer the following questions on a separate Word document and submit alongside your CV 

1. Please confirm the details of your previous HR work experience, including job title, length of service and key responsibilities (200 words)
2. Please describe what you think are the three most important elements of the HR function in order to support a productive, professional and happy work place? (200 words)

Please also complete the Equality and Diversity monitoring form.

You must be eligible to work in the UK, as we are unable to sponsor visas.

Inclusivity at NEF:

NEF wants to be an inclusive workplace with a diverse body of staff. We don’t want to conform to the traditional think-tank model where people from certain backgrounds are hugely under-represented. We know we have some way to go in this and are therefore genuinely keen to receive applications from Black, Asian and minority ethnic people; women; neurodivergent people; disabled people; people who identify as LGBT+; people with experience of mental health problems; and people who identify as working class or have done so in the past.

Accessibility and Equal Opportunity:

We value all candidates and are committed to equal opportunity. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustments to support you during the application process, or would like information in an alternative format, please let us know.

We actively promote positive action to advance fairness and tackle underrepresentation within our workforce.

Job title: Operations & People Lead
Contract: 1.0 FTE - 1 year fixed-term contract with the possibility to become permanent
Location: Hybrid working: office base is at Somerset House, London: we are flexible on approach, within a hybrid model of in-person & virtual. This can be discussed at interview (*) 
Salary: £45k to £50k p.a. (pro rata), depending on experience
Reporting to: CEO
Start date: ASAP - depending on candidate’s notice period 
Normal hours: Office hours are 9.30 - 5.30pm, Monday – Friday. As this is ideally a 0.8 FTE role, there is flexibility on how the time is spread across the week. Please state how you would intend to allocate your time when you apply. (requests for flexible working hours will be considered) 

Other: 

• Annual leave is 25 days per year (pro rata) plus standard bank holidays
• Cultural entitlement of £250 per annum (pro rata) to spend on arts/cultural events & activities
• All employees are able to claim 1 hour a week for personal wellbeing
• Pension scheme enrolment and 6% employer contributions (reviewed annually)

(*) Access to office space in London is always available to staff who can't or don't want to work from home. 

Some travel is involved in this role, to visit organisations and run programme activities.

If you would like this application pack in a different format (e.g. large print or audio file), please email us (information in the link provided). 

About Julie’s Bicycle (JB)

JB unites culture, creativity and climate action to drive change. For nearly two decades, we’ve been at the forefront of the creative climate movement - one of the first to position culture as a powerful force for radical change. Our mission is to mobilise the creative sector, equipping thousands of artists, cultural organisations, and creative leaders with the tools, knowledge, and confidence needed to transform their practice into climate action. We focus on tackling the root causes of the climate, nature, and justice crises by shaping thinking, informing policy, and scaling practical solutions. Together, we can turn creativity into a powerful force for a just and regenerative future.

Role summary

As our new Operations and People Lead, you will help us continue to build and nurture a strong, can-do, and empowering operational culture that is rooted in collaboration, equity and care. You will support the CEO in ensuring the right systems and processes are in place for the smooth running of the organisation and support the Head of Programmes in the seamless delivery of our programs during a period of rapid change. You will collaborate with the whole team to continue to strengthen our equitable foundations and ensure our internal structures fully reflect and sustain our core values of justice and care.

Your goal will be to balance operational efficiency with team well-being, optimising people and teams allocations and implementing new approaches and processes so that we deliver outstanding work, while our people thrive. You will allow the leadership to focus on high-level strategy while you support us in continuing to nurture our supportive, empowering, and equitable working environment.

Key Responsibilities

People strategy - (Approx 40%)

• Operations strategy and ways of working: Work with the CEO and SLT, co-design and implement a robust operations strategy and clear ways of working for effective allocation of team and resources to achieve the organisation's objectives, strengthening further our  principles of deep collaboration, equity and care.

• Equitable recruitment and retention strategy: Building on our existing progress in inclusive hiring, you will work closely with the CEO and SLT to evolve and champion our recruitment and retention strategy. You will continue to refine our processes, ensuring we remain at the forefront of removing access barriers and nurturing a diverse, flourishing, and long-term workforce. You will be responsible for timelining, creating Job Descriptions; advertising strategy and budget; liaise with hiring manager; referencing; offer letters & contracts.

• People development & care: Working closely with the CEO and SLT, contribute to the development and lead on the implementation of training, continuous professional development processes and policies that enable transparency, peer to peer feedback, psychological safety, professional development and empowerment.

• Delivery strategy: Working closely with the Head of Programmes, design and drive a capacity planning strategy for the team across 20+ projects to ensure impact delivery as well as balanced workloads. 

• Cross-cutting principles: Working closely with the CEO, leading internal policy work, you will steward and expand our internal policy framework, ensuring that our established principles of wellbeing, diversity, accessibility, and anti-racism continue to be deeply woven into the fabric of every new and existing policy.

Operational excellence (Approx 30%)

• Systems improvement: Enhance and adjust systems, processes, and best practices to ensure they are flexible enough to respond to the lived realities of a diverse team.

• Digital access: Lead the planning and implementation of IT and digital strategies that facilitate accessible and collaborative remote/hybrid working.

• Compliance and safety: Maintain and communicate health, safety, and security protocols through a lens of collective care and team protection.

• Process standardisation: Working with the CEO and Finance Manager, drive consistency across HR, admin, and finance to reduce cognitive load and administrative friction for the team.

HR & financial administration (Approx 20%)

• HR: 

  • HR Software & data ownership, maintenance and ensuring consistency in colleagues use of the software. 

  • Act as the primary point of contact for HR enquiries, accessibility requests, and leave calculation.

  • Act on behalf of the CEO in handling confidential issues with care and restorative intent & liaising with external HR advisor.

• Financial support: In partnership with our Finance Manager, coordinate confidential finance administration, including payroll, pensions, and audit preparation, ensuring all team members are supported by stable financial operations.

• Resource management: Manage IT and Operations budgets.

• Contract management: Oversee the administration of employment contracts and agreements and NDAs for freelancers, as well as internship placements to ensure fair and clear working agreements.

Executive support & governance (Approx 10% of the time)

• Leadership partnership: Support the SLT in strategic direction, planning, and workforce development so they can focus on fundraising, advocacy and high-level impact work.

• Support the CEO on internal communications, business travel, scheduling, diary management, technical assistance.

• Board: Manage all JB Board administration, including arranging quarterly meetings, minutes, etc.

• Funding & tenders: Provide necessary operational and organisational information for funding applications and manage portal processes for payments and offers.

• Office Management: Lead on the management of JB’s office, ensuring that the office is a comfortable working environment and equipment is maintained. Be the first point of contact for Somerset House, facilities, and for office related issues.

Person Specification

Essential

• HR Expertise: Six to eight years of demonstrable practical experience in designing and implementing People centred strategies with a focus on collaborative leadership rooted in inclusion, equity, diversity and care (six to eight years of experience). We’re particularly interested in someone experienced and/or genuinely interested in participatory design methods that incorporate the lived experiences of a diverse team.

• Operational excellence: Six to eight years of demonstrable practical experience of developing and implementing effective operations strategies and effective systems and processes that enable organisational excellence and staff wellbeing.

• A genuine, demonstrable commitment for the role of culture in addressing the climate, environment and justice crises, preferably with experience of working with values-led teams working on systemic issues especially working across climate, environmental and justice issues.

• Demonstrable experience of planning and implementing streamlined digital operations, bringing a seamless and cohesive approach to IT and software solutions.

• Strategic thinking with an eye for detail: Ability to contribute to high-level strategy while maintaining excellent attention to detail.

• Excellent communication skills: Ability to communicate key messages effectively across various written and verbal forms.

• Broad familiarity with financial and business principles.

• Effectively manage competing priorities and adapt and respond as business needs require

• Experience of planning using organisational and project management skills with the ability to work under pressure and manage time and resources effectively.

• Creative problem solving skills

• A proactive, flexible approach, and ability to progress work independently in a fast paced environment.

Why Join Us?

At Julie’s Bicycle, you’ll join a passionate team working at the intersection of creativity and climate action. We offer a collaborative, inclusive, and flexible working culture, where your voice will shape how the cultural sector responds to one of the greatest challenges of our time. 

How to apply

If you’d like to apply, please: 

• Complete the application form and equal opportunities monitoring form found on our website.

Submit these via our application portal by 11.59pm on Sunday 17th May 2026.

We strongly encourage early applications as we may close the recruitment early if we have reached a sufficient number of viable applications.

We know job descriptions can feel daunting and that people who are from the global majority, from working class backgrounds, those without formal qualifications and some LGBTQ+ candidates are statistically less likely to apply even when they are well suited to a role.

If you read this JD and felt you *almost* matched (if you have built relevant skills through freelance work, lived experience, activism, organising or routes outside formal education) we very much want to hear from you! We also believe class is not defined by education or parental occupation alone. If you identify as working class by your current financial experience and lifestyle, that counts.

Our commitment to meeting underrepresented individuals in the sector:

Guaranteed Interview Scheme and Positive Action

As part of our ongoing commitment to building a team that better reflects the people, communities and causes we serve, we operate a Guaranteed Interview Scheme for disabled candidates, in line with the Equality Act 2010.

This scheme is available to candidates who identify as disabled (including under the social model of disability, encompassing physical, sensory, cognitive, mental health and long-term health conditions) and who can demonstrate within their application that they meet all of the essential criteria outlined in the job description. Candidates will be asked within the equal opportunities form whether they wish to be considered under this scheme. This information will be handled in confidence and will only be shared with those involved in the shortlisting process where necessary to apply the scheme.

We are committed to increasing the diversity of our workforce and recognise that some groups are underrepresented within our organisation and sector. We therefore actively encourage applications from people from ethnically diverse backgrounds. Where candidates are equally qualified, we may apply positive action in line with the Equality Act 2010 to select a candidate from an underrepresented group, where this is a proportionate means of addressing underrepresentation.

A note on AI

While we understand that some people may use AI tools for accessibility (and recognise and support that many assistive technologies may use elements of AI), we ask candidates to consider what tools are most appropriate during the application process. For example, we recognise the value for many people of machine learning language tools like Grammarly. On the other hand we would discourage the use of generative AI tools in writing your application, as we'd like to understand your personal interest in working for Julie's Bicycle, and be able to understand your non-AI-assisted communication skills just as they are. We also recognise that for many of the people and creative communities we work with, the rise of generative AI poses a threat to their livelihoods, while the environmental impacts of AI are only set to grow: this means we also have a responsibility as Julie's Bicycle to consider where and when (and if) we use AI in our work. 

Thank you for your interest in working at Julie’s Bicycle.

About Adolescent Health Study

The Adolescent Health Study (AHS) (Registered Charity Number 1213337) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records.

There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The Engagement and Involvement Lead will engage with young people, families, schools and other interest-holders in the process of designing, delivering and ensuring the best outputs from the Adolescent Health Study, and is critical for the success of the project.  We are at the early stages of laying the foundations for this and in this new role we are seeking an experienced and passionate individual to co-ordinate and lead AHS’s cross-UK participant and public involvement and engagement activities.

This is a role that requires high levels of confidence, autonomy, enthusiasm and skill. The postholder will be responsible for delivering the project’s new Engagement and Involvement Strategy, including:  coordinating a Young Persons’ Advisory Group for AHS; developing and delivering AHS public engagement and involvement activities; outsourcing and supervising engagement and involvement activities that are better provided by external partners; scoping and advising on which routes for involvement and engagement activities are best suited to different tasks. 

Main responsibilities

 Planning & strategy delivery

•  Ensuring the study delivers the values and approaches set out in the AHS engagement and involvement strategy
•  Planning, delivering and reporting on an ongoing, regular and important programme of engagement events and activities
•  Reviewing/revising/adding to existing policies, processes and procedures to support effective working together with people and communities (such as reimbursement, compensation, making reasonable adjustments)
•  Developing and implementing appropriate evaluation, monitoring and reporting of Community Engagement & Involvement
• Keeping up to date with good practice & sector advances and sharing these with the AHS team.

Practical engagement and involvement

• Developing methods to enhance engagement and involvement, and helping to build positive relationships with young people and stakeholder groups, including charities, third sector & advocacy groups
• Overseeing day-to-day planning & delivery of a high-quality engagement and involvement programme.  To include, for example:
  • Managing and supporting Youth Advisors
  • Running a standing Young People’s Advisory Group (YPAG)
  • Organising & delivering other ad hoc engagement activities as necessary
• Securing external partners where necessary, and managing contracts and delivery of their work across the UK
• Ensuring that any external parties (e.g. organisations, freelancers, consultants) supporting AHS’s involvement and engagement work have clear roles, responsibilities & goals
• Working with the Head of Communications to develop and manage provision of relevant information to members of the public, teachers, young people & researchers
• Keep clear records of involvement and engagement activities, ensuring results are used to inform the study and the wider research community.

Team support

• Checking for and capitalising on possible opportunities for engagement and involvement to be embedded in the work of the wider team
• Ensuring appropriate induction, training, mentoring and support is organised for the research team and communities involved
• Sharing examples of emerging good practice and impact across the research team.
• Line managing an Engagement and Involvement Officer

Wider

• Contributing to shared learning and future sustainability as part of wider communities of practice
• Acting as a key point of contact for community members and partners involved in the research
• Representing and presenting the AHS study’s engagement and involvement work to the wider research community at a senior level, including in national engagement & involvement networks as necessary.

Knowledge, skills and experience

 Essential criteria

Engagement and involvement

•  Experience developing and delivering engagement and involvement activities with young people and other relevant interest-holders (such as parents, families, teachers and schools)
•  A proven track record or professional background in working with young people – such as in youth work, counselling, mentoring, education, or a related setting
• Understanding and experience of good practice in youth engagement and involvement,  including the principles and implementation of safeguarding, data protection, and inclusive practice
• Awareness of culturally sensitive approaches and methods to be inclusive of all relevant perspectives, including  marginalised and vulnerable groups
• Ability to design and deliver workshops, focus groups or meetings that encourage open dialogue and collaboration
• Demonstrated commitment to youth participation and the meaningful inclusion of young people’s perspectives.

Other essential criteria

• Undergraduate degree or equivalent qualification in a relevant field
• Experience of successful project management and ability to deliver, working independently.
• Ability to manage a budget and report on financial activity accurately
• Ability to work collaboratively within a multi-disciplinary team, with experience of working alongside and influencing senior level professionals
• Research literacy, with a clear understanding of large UK-wide research initiatives and the various competing demands and pressures the study will face
• Excellent written and verbal communication skills - able to communicate effectively and confidently with a range of stakeholders and to summarise and report key information clearly and accurately, both verbally and in writing
• Confident using online tools (e.g. MS Teams, Zoom), and collaborative platforms (e.g. SharePoint, Microsoft 365)

Desirable criteria

• Relevant qualification in engagement and involvement
• Post-graduate degree or equivalent experience
• Understanding of key concepts and challenges in young people’s health and wellbeing and the transition to adulthood
• Familiarity with health research and data governance frameworks
• Understanding and knowledge of key potential partners across the UK for delivering youth engagement in the sector.
• Experience using digital engagement and facilitation tools for online workshops (e.g. Miro, Mural, Mentimeter, Canva, PowerPoint)

Dimensions

• This has been designed as a full-time role, although part-time work could be considered for the right candidate.
• Flexible working across several geographical locations in the UK.  Travel may be required to AHS locations and partner organisations.
• AHS is a national organisation, and our activities take place across the UK.

Application Process

This post is subject to receipt of satisfactory references, an enhanced DBS check and right to work in the UK (visa sponsorship is not available).

Please apply via CharityJob, making sure to answer the screening questions in full.

The closing date for this position is midnight on Sunday 31st May. 

Interviews are currently expected to be held Wednesday 1st/Thursday 2nd July.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration. 

Salary: £40,000 - £42,000
Contract: 12-month Maternity cover
Location: London (hybrid – 1 day per week in the office)
Closing date: ASAP
Benefits: 33 days annual leave bank holidays; 8% employer pension; enhanced family leave

We have a great opportunity for a National Community Fundraising Manager working for a leading specialist health charity that provides expert clinical support to families facing a complex and life-changing condition. Reporting to the Head of Community Fundraising, this is an exciting opportunity to shape and scale a national community programme at a pivotal time of growth.

As part of this exciting role, you will lead and develop a high-performing national community fundraising team, driving income from mid-value and mass supporters. You will design and deliver insight-led acquisition and stewardship strategies, develop engaging supporter journeys, and expand an impactful volunteer ambassador programme. With responsibility for planning, budgeting, and performance, you will use data and market insight to identify opportunities for growth, improve processes, and deliver innovative campaigns that deepen supporter engagement and maximise income.

To be successful as the National Community Fundraising Manager you will need:

• A proven track record in delivering income across community fundraising streams
• Experience of managing and developing teams, with the ability to inspire high performance
• Strong experience of relationship fundraising, supporter journeys, and using data to drive income growth

If you would like to discuss this role with us please email your CV to [email protected] or contact us and quote the reference 2972JP.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.