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Page 3 of 3
TPP Recruitment
Hoxton, England (Hybrid)
£17.46 per hour
Part-time
Temporary (2 months )
Job description
Supporter Care & Data Assistant
Charity | London (Hybrid)
£17.46 per hour | 21 hours per week
Temporary – Approx. 2 months | Starting w/c 9th March

We are working with a London-based charity to recruit a Supporter Care & Data Assistant to provide vital support to their Fundraising team during a busy period.

This is a fantastic opportunity for someone who combines excellent supporter care with strong data and CRM skills. You will play an important role in ensuring supporters receive a positive and professional experience, while maintaining accurate and reliable fundraising data.

Role Purpose To provide accurate and timely supporter care, administrative and data support to the Fundraising team. You will help ensure that supporter, grant, appeal and Gift Aid data is correctly recorded and maintained within the CRM and related systems, supporting smooth day-to-day operations and fundraising campaigns.

Key Responsibilities Supporter Care & Administration
  • Managing the supporter care phone line and inbox, responding to donations and general enquiries
  • Preparing and circulating the monthly phone rota
  • Updating supporter records (address changes, opt-outs, Gift Aid status updates and returned mail)
  • Drafting and sending ad hoc supporter correspondence, including Direct Debit confirmations and Gift Aid acknowledgements
  • Scanning and uploading inbound donation forms and post
CRM & Data Administration
  • Reviewing, compiling and uploading historic grant data into the new CRM system (Beacon)
  • Processing donation imports into Raiser’s Edge and Beacon
  • Running data selections and completing mail merges for thank you letters
  • Adding package and appeal codes to monthly spreadsheets
  • Ensuring all imports, reports and documentation are accurately saved
  • Liaising with partners to verify and update details
Gift Aid & Financial Administration
  • Checking and processing Gift Aid documentation from multiple sources
  • Uploading documentation to SharePoint
  • Processing supplier invoices and preparing them for approval
  • Saving weekly bank statements
Appeals & Campaign Support
  • Supporting London Marathon communications and volunteer callouts
  • Assisting with basic social media and marketing research
  • Uploading and downloading data to external fulfilment houses and suppliers
  • Supporting campaign set-up and reporting processes
We welcome applications from candidates who can demonstrate:
  • Experience delivering excellent supporter or customer care
  • Working knowledge of Raiser’s Edge (Importomatic experience desirable)
  • Strong data processing and CRM skills
  • Excellent written and verbal communication
  • Strong numeracy skills and attention to detail
  • Experience within a charity or fundraising environment
  • Good IT skills, including Excel and Word
  • The ability to prioritise, stay organised and remain calm under pressure


We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
TPP Recruitment View profile Organisation type Recruitment Agency Company size 0
Posted on: 27 February 2026
Closing date: 29 March 2026 at 23:59
Job ref: J82486
Tags: Administration