Mental health jobs
Purpose of the role
The Senior Legal Officer plays a key role in supporting ILPA’s legal and policy work on immigration, economic migration, asylum and nationality.
Working under the direction of the Legal Director, the post holder will lead detailed legal and policy analysis, support parliamentary and influencing activity and contribute to high-quality information and engagement for ILPA members.
Key responsibilities
1. Legal and policy analysis
a. Produce high-quality analysis of immigration, asylum and nationality law and policy.
b. Monitor developments in legislation, case law and policy, including secondary legislation and guidance.
c. Prepare written briefings, updates and summaries for members, trustees and external stakeholders.
d. Support the Legal Director in the development and delivery of ILPA’s legal strategy.
2. Parliamentary and influencing work
a. Support ILPA’s parliamentary work, including monitoring legislation and parliamentary business.
b. Draft consultation responses, briefings and evidence submissions.
c. Assist in engagement with parliamentarians, officials, peers and external organisations.
d. Support the organisation of meetings and briefings with MPs, peers, civil servants and sector partners.
e. Contribute to ILPA’s influencing activity through written and oral advocacy.
3. Member engagement and sector support
a. Liaise with ILPA members to gather evidence and practice insight to inform policy positions.
b. Support ILPA’s thematic and regional working groups, including attending meetings and progressing agreed actions.
c. Respond to and triage member enquiries, directing issues to appropriate working groups or colleagues.
d. Promote knowledge-sharing across the immigration and advice sector.
4. Legal project delivery
a. Ensure project outputs are delivered on time and to the required standard.
b. Contribute to monitoring, evaluation and funder reporting where required.
c. Shared line mangement of the Legal Project Officer
5. Information management and publications
a.Ensure legal and policy information is accurately stored, organised and retrievable.
b. Work with the Content and Digital Channels Manager to ensure accuracy and clarity of published legal content.
6. Organisational contribution
a. Support cross-team working with training, content and litigation colleagues.
b. Contribute to organisational planning, learning and continuous improvement.
c. Undertake other duties consistent with the seniority of the role.
Accountability and relationships
Reports to: Legal Director
Key working relationships:
· Director of Strategic Litigation and Advice
· Training Manager
· Content and Digital Services Manager
· Chief Executive and Trustees
- Legal Project Officer
- Membership Engagement Manager
- Additional Senior Legal Officer
Person specification
Essential
· Appropriate post-qualification experience in immigration, asylum or nationality law
· Strong legal analysis, judgement and drafting skills
· Ability to communicate complex legal information clearly in writing and orally
· Experience of legal or policy work within immigration law
· Excellent organisational skills and ability to manage competing deadlines
· Ability to work independently and collaboratively
· Commitment to ILPA’s charitable objectives
Desirable
· Experience working with parliamentarians or government departments
· Knowledge of parliamentary process and legislative scrutiny
· Experience of project management or grant-funded work
· Experience supervising staff or supporting junior colleagues
ILPA is recruiting to more than one Senior Legal Officer position. One appointment wil be made on a permanent basis. A second appointemnet may be made on either a permanent or fixed-term basis, subject to final trustee confirmation.
The client requests no contact from agencies or media sales.
Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London.
LMK’s Head of Programmes leads, develops and delivers LMKs high quality education programmes for young people and the trusted adults around them, ensuring our programmes are responsive to the changing experiences of young people and the feedback from our programme evaluation. Leading a passionate and talented team of employees and freelance youth workers, this role is an important ambassadorial role for LMK, bringing gravitas and insight from your experience of education provision to evidence LMK’s impact to fellow education professionals, youth workers, funders and the media. Working with the CEO, and our Youth Advisory Board, this role helps shape the strategic direction for LMK.
We’re especially keen to hear from candidates who have:
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Strong understanding of RSHE / relationship education
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Senior leadership experience
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Experience in designing and delivering youth-focused education programmes
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Safeguarding expertise (DSL experience highly desirable)
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The ability to inspire, lead and support a diverse team.
Working from home, but with regular travel around London, so must be based in or near London.
Recruitment Timeline
Vacancy closing date: Sunday, March 22, 2026, 11:30 pm
First round interview date: Wednesday, April 1, 2026
Please see job description for more details.
Our mission is to provide young people with the knowledge and skills to thrive in their relationships.



The client requests no contact from agencies or media sales.
About Spear Wolverhampton
Spear Wolverhampton is a partnership between Spear and Tabernacle Baptist Church.
Tabernacle Baptist Church is a large and lively multicultural and multi-generational church located in the heart of the diverse and multi-religious Whitmore Reans area of Wolverhampton. Their mission statement is ‘Love God, Love People, Share Jesus, Make Disciples’ and their current text is “Devote yourselves to prayer, being watchful and thankful”. They want to see people’s lives transformed by Jesus. They run monthly evangelism in the community, meet in 8 house groups during the week and run discipleship and other training programmes.
Tabernacle Baptist Church are excited about the opportunity to work with Spear in this new chapter in our church life - helping transform the lives of young people and young adults in Wolverhampton who are looking for work and new opportunities.
The successful candidate would be employed by Tabernacle Baptist Church with Spear Wolverhampton as a key missional activity. Prayer and worship are embedded into daily working practices, so there is an Occupational
Requirement for applicants to be practicing Christians and to subscribe to their statement of beliefs. Spear will provide an informal conversation to discuss Tabernacle Baptist Church’s statement of beliefs early in the application process.
Key Information
Salary: £30,000 FTE
Hours: 9.00am – 5.00pm, Monday –Thursday, Part-time (with some flexibility and occasional evening or weekend work for events such as Spear Celebrations)
Location: Tabernacle Baptist Church, Wolverhampton
Closing date: Monday 9th March
Assessment Day: Monday 16th March
Application: We will not process applications through this page, please apply through Tabernacle Baptist Church.
For more information please read through our Work With Us Information Pack and Job Specification.
Role Responsibilities
Oversight of Spear Programme
Spear Foundation is a 4-week initial phase, consisting of 2 group sessions and a 1:1 with each trainee
per week, in which we coach young people around skills and mindsets to support them in returning to
work or education, and equip them with the skills to stay there.
- Lead group sessions of around 12 young people each, using coaching skills to transform attitudes to their own ability and the workplace, and to raise their awareness and maximise potential in stepping into the world of work.
- Prepare and coach group and 1-1 sessions with the Spear Coach.
- Ensure the programme is delivered in line with agreed targets, and report KPIs on recruitment, retention and completion of Spear Trainees to Spear, as well as their ongoing progress and
sustainment of work or education.
Partnership liaison and relationship management
- Establish the primary local referral agencies and build and implement a strategy for developing relationships with them to ensure recruitment of young people onto the Spear programme is effective.
- Maintain and develop relationships with local partners to form a strong referral network.
Line Management and training
- Manage the Spear Coach, using a coaching approach to invest in their growth and development.
- Be line managed by Spear to support with the set-up and ongoing operations of the centre and report back on KPIs.
Church Community
- The Spear Centre Manager is directly employed by Tabernacle Baptist Church, meaning you are part of a vibrant church team and immersed in an exciting faith community.
- You will be required to establish strong relationships with key people at the church to ensure the engagement and backing of church members, and help to establish a strong presence at the church to build a network of supporters for the Spear programme.
- Ensure the Spear programme is a key missional feature of the work of the church; this may involve attending church events and speaking at services.
Site Management and set-up
- Work with the Church to set up the training room and IT infrastructure for the new Spear Centre in advance of opening.
- Liaise with relevant staff locally for on-site issues and work to resolve them as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies.
- Other relevant ad hoc church responsibilities from time to time.
Person Specification
- An active Christian, dedicated to representing the values and ethos of Spear and Tabernacle Baptist Church. A commitment to grow and learn spiritually and as a Christian leader.
- Passion for social justice, especially supporting young people in employment or education
- A dynamic and engaging individual with an enthusiasm for and experience of group and 1-1 coaching and training.
- An entrepreneurial and ambitious individual who enjoys starting new projects, works well under pressure and can translate ideas into practice with creativity.
- Self-motivated with strong leadership, management and organisational skills with the ability to exercise initiative and prioritise workload.
- Excellent communication and interpersonal skills, high emotional intelligence, and a sense of fun!
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period
Job purpose
To provide administrative and coordination support to the MHCBS team, ensuring accurate data entry, documentation processing, and effective communication with partners and service users.
Scope of role
The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.
Key working relationships
The postholder will report to the MHCBS Advice Manager and will work closely with other members of the MHCBS team. There will be regular communication with internal colleagues and external stakeholders such as creditors, mental health professionals, and referral agencies.
Key Responsibilities
- Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
- Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
- Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
- Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
- Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
- Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
- Coordinate administrative needs for team meetings, external engagements, and cross-agency communication.
Person Specification
Essential:
- Strong administrative and organisational skills.
- Attention to detail and ability to follow procedures.
- Experience working in a team environment.
- Good written and verbal communication skills.
- Comfortable using Microsoft Office and CRM systems.
- Able to work independently and manage time effectively.
- Alignment with Toynbee Hall’s mission and strategy
- Alignment and willingness to work in line to our values:
- Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious and acting with integrity.
- Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
- An understanding of safeguarding and willingness to develop understanding further
Desirable:
- Experience in the charity or advice sector.
- Understanding of mental health services or crisis support environment.
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Deputy Service Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Deputy Service Manager
Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.
Salary: £31,700
Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.
About the Role
This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness.
Key Responsibilities include:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
About You
We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Understanding of homelessness and complex needs of people from different backgrounds
- Ability to provide high quality support and line management to staff.
- Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
- Ability to motivate and empower a team to achieve KPI's
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
- Willingness and ability to work flexibly to meet service needs
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Islington Mind is dedicated to promoting the preservation and safeguarding of mental health. We support the recovery process of people who experience mental distress and provide for the relief and the wellbeing of their carers.
Job title: IT and Resources Officer
Salary: £18,900 per annum for 3 days a week (£31,500 FTE)
Contract: 0.6FTE, 3 days per week, permanent
Hours: 22.5 per week
Location: Unit 4 Archway Business Centre, 19-23 Wedmore Street, Islington, London, N19 4RU
Annual leave: 26 days plus bank holidays (Pro rata entitlement: 21 days leave including bank holidays)
Responsible to Head of Service
Key internal contacts colleagues, trustees, Service users and volunteers
Key external contacts Regulatory bodies, partner organisations, suppliers
Main Purpose To hold responsibility for the framework, delivery, and day-to-day management of the charity’s IT systems and organisational resources, ensuring secure, efficient, and value-for-money operations that enable high-quality mental health services.
MAIN AREAS OF RESPONSIBILITY
1. IT RESPONSIBILITIES
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Be the first point of contact for our externally contracted IT support team, to ensure all devices are maintained, updated, upgraded, and secured, including operating systems, security patches, antivirus, and endpoint protection.
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Lead on all IT systems across the organisation, including hardware, software, networks, cloud-based systems, and user access.
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Be our cyber security awareness champion and link with the external IT support team on any suspected cyber incidents, phishing attempts, data breaches, or system vulnerabilities.
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Purchase, install and configure new IT equipment and software in line with organisational needs, budget, and security requirements.
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Support staff with installing and using approved software and digital tools, providing guidance and basic training as required.
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Maintain accurate IT documentation, including user access, licences, warranties, and renewal schedules.
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Support business continuity from an IT perspective, ensuring systems resilience, backups, and disaster recovery arrangements are in place and tested.
2. Resources and Core Business Administration
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Lead on organisational resource management, including purchasing of equipment, supplies, and services, ensuring value for money and compliance with budgetary controls.
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Maintain and update the Asset Register, ensuring all equipment is logged, tracked, and reviewed appropriately.
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Provide administration to support the core business team including finance, health and safety contractors, insurance contracts
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Support the maintenance and regular review of the Business Continuity Plan, ensuring it remains accurate, practical, and up to date.
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Assist with record keeping, document control, and data accuracy across administrative and resource systems.
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Contribute to the smooth running of central administrative processes and support continuous improvement in systems and ways of working.
ORGANISATIONAL RESPONSIBILITIES
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Foster a culture of excellence, collaboration, and continuous improvement across the organisation.
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Champion the charity’s values, professional integrity, and commitment to inclusion and respect.
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Work collaboratively with colleagues across teams to achieve organisational objectives.
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Keep up to date with best practice and developments relevant to IT, resources, administration, and the voluntary sector.
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Operate in compliance with employment legislation and organisational policies relating to staff, volunteers, and service user wellbeing.
OTHER REQUIREMENTS
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Champion and promote equality, diversity, and inclusion in all areas of work.
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Maintain awareness of and comply with organisational policies including safeguarding, confidentiality, health and safety, and data protection.
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Represent the organisation externally where appropriate and develop positive working relationships with external stakeholders.
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Take responsibility for keeping up to date with issues affecting people with mental health problems and the wider voluntary sector.
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Attend organisational meetings outside normal office hours on occasion.
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Travel regularly within the Borough.
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Undertake any other duties commensurate with the level of the post.
If you are interested, please download and complete the application form and monitoring form and email both to Philip Challinor before 5:00pm on Wednesday 11 March 2026.
Interviews will be held during the week commencing Monday 23 March.
The client requests no contact from agencies or media sales.
School Wellbeing Practitioner
Charterhouse
Godalming, Surrey
New
Salary: Competitive
Job type: Part Time, Permanent
Apply by: 11 March 2026
Job overview
School Wellbeing Practitioner
Charterhouse, Godalming, Surrey
Start Date: As soon as possible
Contract: Part‑time, term‑time plus
Closing Date: 9am, Wednesday 11 March 2026
Interviews: Week commencing 16 March 2026
Join a School Where Kindness Leads Everything We Do
Charterhouse is a remarkable place to live, learn and work. Set within a stunning 250‑acre campus, our community is united by a shared commitment to kindness, belonging and educational excellence. As we continue to build a world‑class, future‑ready school, we are looking for people who share our values and want to make a meaningful difference in the lives of young people.
We are seeking a dedicated School Wellbeing Practitioner to join our Wellbeing & Inclusion team. This is a vital, pupil‑centred role supporting emotional health, early intervention and the wider wellbeing culture of the School.
As described in the job specification, “Reporting to the Director of Wellbeing & Inclusion, the School Wellbeing Practitioner (SWP) is a clinical, whole-school post supporting pupils with emotional and wellbeing needs.”
About the Role
The School Wellbeing Practitioner will play a key role in supporting pupils’ emotional wellbeing through:
- High‑quality wellbeing assessments and goal‑focused support
- Evidence‑based therapeutic interventions, including guided self‑help and low‑intensity CBT‑informed approaches
- Acting as a first point of contact for referrals and drop‑ins
- Early identification of emerging needs and proactive intervention
- Collaborative work with pastoral, safeguarding, health, SEND and academic teams
- Contributing to wellbeing initiatives, workshops, assemblies and themed events
- Maintaining accurate clinical records and upholding safeguarding responsibilities
This role has no direct reports and works closely with pupils, staff and families across the Charterhouse Family of Schools.
About You
We are looking for someone who is compassionate, reflective and committed to supporting young people.
Essential requirements include:
- Graduate‑level qualification in Counselling, Psychotherapy, Mental Health Nursing or Psychology
- Membership of BACP, UKCP, BPS or CQC
- Therapeutic experience with children, young people or adults
- Understanding of emotional, social and developmental needs
- Excellent communication skills and the ability to build trusting relationships
- Calm, flexible and proactive approach
- Commitment to ethical practice and ongoing professional development
Desirable:
- Experience in an educational setting
- Experience in a boarding school environment
- Experience delivering workshops or group wellbeing sessions
Why Work at Charterhouse?
Charterhouse offers a vibrant, inclusive and ambitious working environment, complemented by an excellent benefits package, including:
- Competitive contributory pension scheme
- Private medical insurance (subject to eligibility)
- Medicash health plan
- Employee Assistance Programme
- School fee remission (eligibility applies)
- Free lunches during working hours
- Free on‑site parking
- Access to the School Sports Centre and 9‑hole golf course
- Cycle to Work and electric vehicle salary sacrifice schemes
- Invitations to concerts, productions and school events
- Extensive professional development opportunities
Our culture is one of welcome, acceptance and continuous growth — a place where staff and pupils alike can flourish.
How to Apply
Applications should be submitted via the Charterhouse website under Employment Opportunities, following the School’s safer recruitment procedures. You will be able to register, complete the application form and upload your CV.
Early applications are warmly encouraged, and shortlisted candidates may be invited to interview before the closing date.
All appointments are subject to an enhanced Criminal Record check and child protection screening.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.
To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.
To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.
Key Responsibilities
Complaints and Challenge Management
- Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
- Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
- Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
- Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
- Maintain an accurate and auditable record of all complaints, decisions, and resolutions.
Quality and Compliance Oversight
- Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
- Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
- Support the design and implementation of quality-improvement plans, policies, and tools.
- Provide regular reporting to senior leadership, highlighting trends and risks across services.
Continuous Improvement and Learning
- Translate insights from complaints and audits into practical service improvements.
- Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
- Support staff training and development on complaint handling, communication, and quality assurance.
- Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.
Regulatory and Partnership Liaison
- Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
- Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards.
- Support preparation for audits, funder reviews, and regulatory inspections.
- Keep colleagues informed of relevant regulatory changes and implications for practice.
General Responsibilities
- Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
- Promote equality, inclusion, and accessibility across all aspects of the service.
- Demonstrate financial efficiency and value for money.
- Undertake other duties as directed by the Head of Quality and Compliance or senior management.
Person Specification
Essential Criteria
Experience and Knowledge
- Hold a valid Money and. Pension Service accredited qualification in debt advice
- A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
- Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
- Significant experience managing complaints and quality processes within a regulated advice
- Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
- Ability to analyse complex cases and identify systemic issues or risks.
- Experience developing and implementing service improvement plans.
Skills and Competencies
- Excellent communication and influencing skills at all levels.
- Strong analytical, reporting, and decision-making ability.
- Ability to manage competing priorities and meet tight deadlines.
- Confidence handling sensitive and confidential information with integrity.
- High level of IT literacy, including CRM or case management systems.
- A proven commitment to continuous professional development of self and wider teams.
Personal Attributes
- Ability to work independently and proactively without supervision.
- High level of professionalism and integrity.
- Committed to fairness, impartiality, transparency, and accountability.
- Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
- Collaborative and empathetic approach when dealing with clients and colleagues.
- Strong alignment with Toynbee Hall’s values and mission
Desirable Criteria
- Previous management or supervisory experience in a debt advice or compliance setting.
- Experience designing or delivering training on quality, complaints, or compliance.
- Knowledge of data-protection legislation and its implications for complaint management.
- Ability to build and maintain positive relationships with all staff members.
- Excellent written and verbal communication skills.
- Competence in handling sensitive information with discretion and maintaining confidentiality.
- Keeping up to date with technology and take individual responsibility for learning new technologies.
Please download the full Job Description for more details.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Monday-Friday, 9-5 and on call rota
Outreach Support Worker – Empower People to Live Independently and Thrive
Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.
We’re looking for an Outreach Support Worker to join our team, supporting vulnerable individuals across the borough of Tower Hamlets.
What your day might look like
- Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
- Support individuals with navigating welfare benefits, accessing services, and building confidence.
- Liaise with external agencies to ensure customers get the right support at the right time.
- Provide crisis intervention when needed, always with empathy and professionalism.
What makes this role special
Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.
You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.
Could it be you?
We’re looking for someone who:
- Has experience (professional or voluntary) in a supportive role
- Has worked with individuals facing mental health, health-related, or employment challenges
- Understands housing support needs and welfare benefits
- Can provide pre-tenancy advice and ongoing tenancy support
- Communicates clearly and solves problems with confidence
- Holds a valid UK driving licence and has access to a vehicle
- Is happy to undergo an Enhanced DBS check
What you’ll get in return
- 25 days’ annual holiday (plus bank holidays)
- 2 paid volunteering days each year
- Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
- Life assurance at 4x your salary
- Up to 10% pension contribution
- Family-friendly policies
- A role where your support helps people thrive
Closing date: 13th March 2026 at midnight.
Interviews will be held in person at our Tower Hamlets office no later than March 20th 2026.
PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer.
The Director of Programmes & Learning (DPL) provides strategic, technical, and operational leadership for Amna’s programmes across all geographies, partners, and ecosystem levels. The DPL champions a culture of learning, quality, and continuous improvement, ensuring that all programme strategies and initiatives are designed to advance Amna’s global mission.
Please note that compensation will be benchmarked and weighted according to the cost of living and market standards in the country where the candidate currently resides
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?
We are looking for three Hostel Support Workers to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.
Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.
You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.
Working closely with colleagues across the service, you will:
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Maintain accurate records and case notes
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Communicate clearly with the wider team
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Deliver effective handover between shifts to ensure continuity of care and support
Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.
This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Outreach Support Worker – Empower People to Live Independently and Thrive
Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.
We’re looking for an Outreach Support Worker to join our team, supporting vulnerable individuals across the Tendring area of Essex. You’ll be helping people overcome challenges related to mental health, physical health, and employment—so a full UK driving licence and access to your own car is essential.
What your day might look like
- Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
- Support individuals with navigating welfare benefits, accessing services, and building confidence.
- Liaise with external agencies to ensure customers get the right support at the right time.
- Provide crisis intervention when needed, always with empathy and professionalism.
What makes this role special
Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.
You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.
Could it be you?
We’re looking for someone who:
- Has experience (professional or voluntary) in a supportive role
- Has worked with individuals facing mental health, health-related, or employment challenges
- Understands housing support needs and welfare benefits
- Can provide pre-tenancy advice and ongoing tenancy support
- Communicates clearly and solves problems with confidence
- Holds a valid UK driving licence and has access to a vehicle
- Is happy to undergo an Enhanced DBS check
What you’ll get in return
- 25 days’ annual holiday (plus bank holidays)
- 2 paid volunteering days each year
- Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
- Life assurance at 4x your salary
- Up to 10% pension contribution
- Family-friendly policies
- A role where your support helps people thrive
Closing date: 12th March 2026 at midnight.
Interviews will be held in person at our Colchester Octagon office no later than March 13th 2026.
PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Salary: circa £26,000-£27,500 pro rata depending on experience
Contract: 12 months, fixed term with intension to extend
Hours: 3.5 days per week
Location: Home-based with regular travel across Bath and delivery in Bath's parks. Shared office space available in Bristol.
Your Park Bristol & Bath is an independent charity working across health, access and nature. We use parks to improve wellbeing, tackle inequality in access to green space and support nature recovery.
We are looking for a practical, people focused Nature & Community Officer to lead inclusive nature activity in Bath. This role combines green social prescribing, volunteer engagement and community partnership building. You will feel at home outdoors in all seasons and equally comfortable building relationships with community groups and corporate partners.
If you believe parks should work for everyone, keep reading.
The role
You will enable welcoming, inclusive and nature focused activity across Bath’s parks.
You will:
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Co facilitate one weekly Roots to Wellbeing session as part of our structured 18 week programme
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Plan and co deliver one weekly Bee Active session
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Lead inclusive volunteer and nature connection opportunities
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Build strong local partnerships to grow participation
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Support engagement from communities underrepresented in parks
This is a hands on delivery role. You will prepare and deliver practical nature based activities, support participant wellbeing and confidence, carry out risk assessments and ensure safe working practice at all times.
You will also collect evidence of impact including participant feedback, photos and evaluation data, and contribute to reporting across the wider charity.
Occasional evening or weekend work will help make sessions accessible to more people.
What we are looking for
Essential experience and skills
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At least two years experience in community engagement, event coordination or outdoor delivery
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Experience running outdoor nature based activities
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Strong organisational and communication skills
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Confidence managing relationships with partners and volunteers
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Knowledge of health and safety in outdoor settings
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Good IT and administrative skills
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Ability to manage competing priorities
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Full UK driving licence or access to a vehicle
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Comfortable working outdoors in all weather
Desirable
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Experience in corporate volunteering or social enterprise
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Experience supporting people with mental health challenges
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Qualification or equivalent experience in ecology, horticulture or habitat management
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Experience working in diverse urban communities
Why join us
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25 days annual leave pro rata plus your birthday off
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Office closure between Christmas and New Year
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Nest pension after probation
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Employee Assistance Programme
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Flexible working
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Shared office space at the Engine Shed
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We are a Disabled Committed Employer
Most importantly, you will help shape parks that are healthier, more inclusive and better for nature.
Thank you to the National Lottery Community Fund for part-funding this role.
To apply please submit your CV and a cover letter outlining how your skills and experience meet the person specification. The cover letter should be no longer than two pages.
Helping everyone access parks and their transformational health benefits.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Step Forward is seeking an experienced Therapeutic Service Lead to join our multi-disciplinary team supporting young people aged 11–25 with their mental health and emotional wellbeing.
Working closely with the CEO and Operations Manager, the postholder will help shape the strategic direction of the therapeutic service in line with organisational priorities. You will contribute to the smooth, safe, and effective delivery of the therapeutic service, ensuring it remains accessible, responsive, and relevant to local young people.
Key Responsibilities
· Be part of the Senior Management team alongside the CEO and Operations Manager and have a key role in the strategic direction of the Therapeutic service
· Co-ordinate the development and day-to-day management of the Therapeutic Service
· Support and line manage a small team including the Senior Counsellor and additional Counsellors & Wellbeing Workers
· Act as joint Deputy Designated Safeguarding Lead
· Work with the Senior Counsellor to help support honorary counsellors
· Manage a small caseload of clients, including assessments for newly referred young people
· Manage allocations of clients to staff and volunteers
· Ensure monitoring and evaluation systems capture the impact of our therapeutic interventions
About You
· A recognised qualification in Counselling or Psychotherapy
· Professional accreditation, or working towards it
· Minimum 5 years’ experience working with young people aged 11-25 years, including at least 3 years of providing post qualification 1:1 counselling support to young people in an organisational setting
· Experience as a team leader or as part of a management team
· Strong understanding of safeguarding principles and experience in managing safeguarding concerns
· A demonstrated commitment to supporting young people
· Confidence delivering evidence-based therapies across short-, medium-, and long-term interventions
· Experience supporting young people with a wide range of presenting issues, including: Anxiety, depression, bereavement, trauma, abuse, identity and relationships
· Ability to work independently and collaboratively within multi-agency teams
· Commitment to embracing diversity and supporting young people in Tower Hamlets
Working with Step Forward
We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services. We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings.
As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.
Why Join Us
Work in a small, dedicated organisation where your expertise directly influences children and young people’s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.
Other terms/benefits include:
· 35 hour (FTE) working week
· Generous holiday allowance -28 days per year plus bank holidays (FTE)
· Organisational closure for 3 days between Christmas and new years
· Employer pension contribution of 5%
· Access to enhanced sick leave after probation
· Ongoing learning and development opportunities
· Enhanced maternity/paternity/adoption leave and pay
· Hybrid and remote working potential where organisational requirements allow
The client requests no contact from agencies or media sales.
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Title: Blended Team Service Manager
Post no: 659
Working base: Biggleswade CMHT (Community Mental Health Teams) SG18
Area covered: Bedfordshire, Luton
Contract type: Permanent
Hours: 37 hours per week, Monday – Friday
Salary: £28,500.00 per annum
About the Service and the Role
This role is an exciting opportunity to work with the Operational Services Manager (Blended Teams) to manage the daily operations of our Blended Teams functions.
This includes managing a core team of workers in a diverse range of projects and services often in partnership with the NHS and other VCSE and community groups. The role will involve multi-agency working and ensuring the continuous development of our services to ensure that they meet the needs of the community and blended team outcomes.
Ideally, you will be required to have knowledge of managing remote teams who may be imbedded in NHS services and the ideal candidate would have the skills to support staff with the complex challenges that come with blended working as well as maintaining and building relationships with key stakeholders. You will also be required to hold your own caseload, supporting the teams with more complex service users and cover gaps in services.
Key Responsibilities and Service Delivery
- Operate a service and ensure outcomes which support individuals with mental health and wellbeing needs in line with Mind BLMK’s and blended team model and contract requirements.
- Work with the Operational Services Manager (Blended Teams) and senior managers to ensure the management of an effective workforce including recruitment and performance management challenges
- Ensure that services with complex partnerships and remote teams are effectively managed and maintained, through effective relationship building and multi-agency working.
- Ensure regular involvement of service users, volunteer and staff on local service delivery, organisational matters and wider mental health strategies.
- Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks.
- To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Enable people to achieve these goals through facilitating access and connecting with appropriate resources.
- Enable people to access community resources which may include accompanying them.
- Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
- Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
- To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
- Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers).
- Hold responsibility for health and safety, data collection and cash handling in line with Mind BLMK’s policies, procedures and guidance.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Health Plan with a wide variety of benefits
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
- If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Wednesday 18th March 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.



